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6.0 - 11.0 years

6 - 7 Lacs

Jaipur

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Job Title: Sales and Collection Head Company: Khushbu Auto Finance Ltd. Experience Required: Minimum 6+ Years in Sales and Collections in NBFC Sector Location: Jaipur, Rajasthan Job Type: Full-time

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1.0 - 3.0 years

3 - 4 Lacs

Mandya

Remote

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Create and execute a territory sales and collection plan that meets or exceeds established sales and collection targets and supports Company revenue targets Execute to achieve weekly sales and collection targets Identifying new markets B2B Sales

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0.0 - 3.0 years

3 - 4 Lacs

Shimoga

Remote

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Create and execute a territory sales and collection plan that meets or exceeds established sales and collection targets and supports Company revenue targets Execute to achieve weekly sales and collection targets Identifying new markets B2B Sales

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3.0 - 7.0 years

4 - 8 Lacs

Chennai

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MIDDLE MANAGEMENT-CUSTOMER RETENTION:

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4.0 - 9.0 years

7 - 17 Lacs

Kolkata, Hyderabad, Bengaluru

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Job Description: Procure to Pay (P2P) Real Estate Sector Job Title : P2P Specialist Real Estate Location : Bangalore Experience : 3 to 12 years in P2P; Real Estate or Construction sector experience preferred Key Responsibilities : Manage end-to-end procurement lifecycle from purchase requisition to vendor payment. Collaborate with project managers and site teams to forecast material requirements. Evaluate vendor quotations, manage approvals, and issue Purchase Orders (POs). Ensure 3-way matching of PO, GRN, and Invoice in ERP systems (e.g., SAP, Oracle). Monitor Accounts Payable aging and ensure timely vendor payments. Resolve vendor disputes and conduct monthly vendor reconciliations. Ensure compliance with contract terms, tax regulations (GST, TDS), and internal controls. Key Skills : Hands-on experience in real estate procurement, vendor management. Strong knowledge of construction materials/services procurement. ERP systems: SAP, Oracle, Yardi (preferred). Strong understanding of GST, TDS, and contract compliance in real estate. Contact Point : Mallik - 7259027295 / 7259027282.

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4.0 - 9.0 years

7 - 17 Lacs

Kolkata, Hyderabad, Bengaluru

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Job Description: Record to Report (R2R) Real Estate Sector Job Title : R2R Analyst / Finance Executive Real Estate Location : Bangalore Experience : 4-8 years in finance and accounting with real estate project exposure Key Responsibilities : Manage month-end and year-end close activities for real estate entities. Prepare journal entries, balance sheet reconciliations, and P&L statements. Maintain accurate books of accounts for ongoing and completed projects. Prepare financial statements in compliance with IND-AS/IFRS. Work with auditors and provide necessary documentation and reconciliations. Track CAPEX vs. budget and prepare project cost reports. Ensure accurate recording of WIP, revenue recognition, and cost allocations. Key Skills : Expertise in project accounting and revenue recognition for real estate projects. Knowledge of IND-AS 115 (Revenue from contracts with customers). Familiarity with ERP platforms like SAP, Microsoft Dynamics, Yardi. Strong analytical skills, and understanding of intercompany accounting. Contact Point : Mallik - 7259027282 / 7259027295 / 9686682465

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1.0 - 5.0 years

2 - 5 Lacs

Chennai

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Walkin Interview for OTC cash App / Collection / Invoicing - Sholinganallur 29& 30 th May Interview Timing: 10 Am to 3 Pm Experience : 1 to 5 Years Shift : US Shift Interview Location : Tower 5 Elcot Sez Sholinganallur HR Spoc : Harish K Invoicing / Cash App / Collection Analyst- Job Description Job description: Process non inventory sales adjustments and perform other billing functions. This includes buyback billing, credit/debit memo, and credit/rebills for an adjusted invoice document or credit/debit note or service billings Use and monitor different modes of delivery (e.g. print, fax, electronic methods) to ensure that customers receive invoices Process all customer billing requirements including Ensure invoices are successfully generated and posted to customer accounts on a daily basis Monitor the billing process and resolve programming errors, missing output and batch errors by coordinating with the respective process partners as required. Monitor unbilled invoices and prepare month end accrual reports Develop root cause analysis to facilitate corrective actions and reduce number of rebills Job requirements: A degree from a recognized university, scoring GPA 6 and above Candidates with no prior working experience are welcome to apply One to three years of relevant work experience will be an advantage Advanced knowledge and competency in Microsoft Excel and Microsoft Access are essential Possess good problem solving and analytical skills Possess good communication skills

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1.0 - 5.0 years

3 - 4 Lacs

Noida, Gurugram

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> Min. 1 year experience in international BPO (Sales or Upselling or Retention or Collections) > Any Graduate or Undergraduate may apply. > Max. career gap - 6 months > Excellent English Communication Skills Required. > Uncapped incentives

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6.0 - 11.0 years

3 - 8 Lacs

Madurai, Sivakasi

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Kinara Capital is hiring for Area Collections Manager for Madurai location, Candidates who have experience in Unsecured business loan will be an added advantage Team Handling experience is a must.

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0.0 - 3.0 years

2 - 3 Lacs

Thane, Navi Mumbai

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Collections Process || English & Punjabi Speakers. Company: Sutherland Global. Location: Airoli, Navi Mumbai Work Schedule: 5 Days Working, 2 Rotational Offs Work Mode: Work from Office Salary: Up to 23,000 Additional Benefits: 2,750 Performance Incentive 3,500 Travel Allowance Job Description: Sutherland is hiring fluent Punjabi & English speakers for its Collections Process. This is a great opportunity to work in a dynamic team environment and gain valuable experience in customer interactions. Key Responsibilities: Handle collection-related customer inquiries efficiently Communicate professionally in English & Punjabi Ensure timely resolution of collection cases while maintaining service quality Requirements: Proficiency in Punjabi & English (B2 Level Speaker) Excellent communication skills Minimum 6 months of experience in collections How to Apply: Interested candidates can reach out to HR Mehjbin at 9136559570 for further details. Mehjbin.khan@sutherlandglobal.com Looking for talented professionals to join our team! Apply now!

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12.0 - 15.0 years

55 - 60 Lacs

Ahmedabad, Chennai, Bengaluru

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Dear Candidate, We are hiring a D Developer to build powerful, system-level applications with performance and developer ergonomics in mind. Key Responsibilities: Write backend systems or compilers using the D language Utilize Ds hybrid OOP-functional capabilities Manage memory safely with @safe , GC , or manual allocation Contribute to compiler plugins, language tooling, or custom frameworks Benchmark and optimize compute-intensive processes Required Skills & Qualifications: Solid experience in D (DMD, LDC) and Phobos/Druntime Familiar with template metaprogramming , unittest blocks , and CTFE Understanding of C interop , low-level systems , and multithreading Bonus: Compiler theory or HPC experience Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

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5.0 - 10.0 years

3 - 8 Lacs

Patna, Jaipur, Mumbai (All Areas)

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Job description JOB DESCRIPTION: The Senior Sales Executive for Channel Sales in the home appliances and lighting Division of REVOUR CONSUMER is responsible for driving the sales and distribution of lighting products by establishing new channel partners. This role focuses on developing relationships with channel partners, creating new channel, managing customer accounts, and expanding market share in the appliances industry. Key Responsibilities: Channel Development & Management: Identify and onboard new channel partners (distributors, retailers, etc.) to expand market reach. Maintain and nurture relationships with existing channel partners to ensure consistent sales growth. Provide necessary training and product support to channel partners to enhance sales performance. Monitor and manage partner performance, ensuring they meet sales targets and deliver customer satisfaction. Ensure that channel partners have the latest product information, promotional materials, and marketing support. Sales Target Achievement: Meet or exceed monthly, quarterly, and annual sales targets, and timely collections. Track sales activities, timely collections, and forecasts accurately to ensure sales goals are met. Develop and implement strategies to boost sales, such as promotions, bundling, and seasonal campaigns. Customer Relationship Management: Build and maintain long-term relationships with key decision-makers at partner organizations. Resolve any sales-related issues and customer concerns efficiently and professionally. Offer personalized support and build trust with channel partners. Product Knowledge & Support: Maintain in-depth knowledge of Revour products, their features, and benefits to effectively communicate with partners. Provide technical assistance and product demonstrations as needed for channel partners. Participate in sales meetings, training sessions, and conferences to stay updated on new products and industry trends.

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5.0 - 10.0 years

5 - 10 Lacs

Gurugram, Delhi / NCR

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Summary The position is open for Asst. Manager / Cluster Manager for Delhi NCR, the candidate must have min 5-8 years of collection/ recovery experience of banking , fintech or NBFC. The person would be responsible for end-to-end collection of the assigned portfolio of cash loan and consumer durable products, managed portfolio (one or multiple dues stages) performance through a team of team leaders and vendors, along with managing relationship with all key stake holders for the region, need to ensure timely achievement of the assigned targets in a very fast paced environment by formulating and executing collection strategy. Role & responsibilities 1. Location management & Must be Target oriented & set high benchmarks. 2. To Manage In-house Team Leaders, followed by vendor management at location level .3. Control portfolio in terms of Physical collections & CRR indicators in External domain. 4. Reports Management which will support in tracking field team performance. 5. Departmental liaising to improve team performance. 6. Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & services 7. To manage Audit and Quality parameters at vendor management level 8. Must be good in planning, Operational challenges & problem solving. 9. Analyze team performance and provide corrective action for improvement. 10. Ensure proper quality controls on the set process 11. Customer escalation and complaints management in coordination with other departments. 12. Training and development for team Motivation Qualifications; Any Graduation / Post graduation. Graduate, with minimum 5-10 years of collections experience. Candidate should have Large field team handling experience(TLs/AMs/Managers) Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation savy Should be able to coordinate with other department efficiently to resolve queries. Drive Team for Higher productivity Must be good in Planning and execution and able to manage large volumes Excellent Communication and presentation skills Supervisory skills: ability to coach, mentor and inspire Result orientation: ability to set and review targets Open to travel for official purpose.

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

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**"Hiring Now! Call Center Jobs in Bangalore with JobShop!** - Apply with us to unlock the best BPO jobs across multiple companies in Bangalore. Immediate hiring for voice and non-voice roles. - Freshers can start their career here; experienced candidates can advance theirs. 1. Domestic Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call Neha On-7975182408 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call Neha On-7975182408 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call Neha On-7975182408 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call Neha On-7975182408 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 5. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 40,000 per month 1 year experience a must Call Neha On-7975182408 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today

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1.0 - 2.0 years

1 - 2 Lacs

Jaipur

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Key Responsibilities: collect overdue accounts, identifying root causes of delinquency 2. Communicate with customers via phone, email, and mail to negotiate payment plans. Contact: Navya 9259582935 Provident fund Health insurance

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0.0 - 1.0 years

1 - 2 Lacs

Bengaluru, Koramangala

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Make outbound calls to customers for timely collection of dues/payments Follow up on pending payments/negotiate repayment plans Maintain accurate records of calls,payments,commitments Coordinate with internal teams to resolve payment-related issues Required Candidate profile 12th pass/Graduate. Basic accounts knowledge is an advantage Prior exp in collections/credit recovery preferred Basic computer skills required Immediate joiners preferred Working Days 6Days a Week

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1.0 - 5.0 years

3 - 6 Lacs

Noida

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We are looking for a dynamic and self-motivated Sr Business Analyst with a minimum of 4 years of experience to join our team In this role, you will act as the bridge between clients and internal teams, ensuring the successful delivery of Conversational AI Solutions (chat & voice) powered by Generative AI Technology Your expertise in requirements gathering, consulting, and client management will contribute to the seamless execution of projects while enhancing customer satisfaction. Key Attributes you need to possess: Analytical Thinking Ability to analyze client needs, system capabilities, and project constraints to propose effective solutions. Skill in identifying potential risks or gaps in requirements and addressing them proactively. Strong problem-solving abilities to handle unexpected challenges during project delivery. Communication Skills Exceptional verbal skills to articulate complex technical concepts in simple terms for clients and stakeholders. Strong written skills for creating clear and concise documentation, including requirement specifications, user stories, and status reports. Active listening skills to ensure accurate understanding of client needs and concerns. Client-Centric Mindset Empathy to understand and prioritize client requirements and business goals. Ability to build and maintain trust with clients through consistent communication and delivery excellence. Willingness to go the extra mile to ensure client satisfaction and success. Project Management Skills Proficiency in managing multiple tasks, timelines, and resources effectively without compromising quality. Familiarity with project management tools to track project progress and milestones. Strong organizational skills to ensure smooth project execution and timely deliverables. Collaboration Ability to work seamlessly with cross-functional teams, including developers, designers, and quality analysts. Openness to feedback and a collaborative approach to brainstorming and problem-solving. Proactive participation in team meetings, knowledge-sharing sessions, and retrospectives. Attention to Detail Meticulous approach to reviewing project requirements, deliverables, and client feedback. Commitment to quality assurance to avoid errors and rework in deliverables. Ability to maintain accuracy in tracking financials, such as invoicing and collections. Adaptability Comfort with working in dynamic environments and adjusting to shifting client priorities or project scopes. Eagerness to learn and apply new tools, technologies, and methodologies as needed. Resilience in handling pressure during tight deadlines and critical project phases. Typical work week looks like: Act as the first point of contact for clients and collaborate with clients to gather, analyze, and validate requirements for Conversational AI Solutions (chat & voice). Conduct workshops or discovery sessions with clients to propose best-in-class solutions powered by Generative AI Technology. Create detailed documentation such as requirement specifications, user stories, and process workflows. Assemble project scope and maintain project related documentation. Create a project plan with details and illustrations to identify the flow of activities needed in order to successfully conclude a project. Identify, track, monitor and communicate project related issues and other variances, scope changes, and contingencies that may crop up during implementation. Assign, schedule and review the project at regular intervals to analyze its progress in terms of quality guidelines and time constraints. Provide regular internal and external project status updates and reports. Coordinate with internal teams, including developers, designers, and QA, to ensure timely and quality project delivery. Track invoicing and collections to maintain financial clarity for assigned projects. Proactively identify potential risks and suggest mitigation strategies. Assist in enhancing client relationships by understanding their evolving needs and proposing new opportunities to help build new revenue streams. Our ideal candidate should have- A Bachelors degree in Computer Science, IT, or a related field & an MBA. A minimum of 4 years of experience in a Business Analyst or similar role in IT or software delivery. Proven experience in requirements gathering, client management, and consulting. Knowledge of project management tools and methodologies Familiarity with Conversational AI technologies, and a keen interest in Generative AI Solutions. Proficiency in creating project documentation and workflow diagrams. Solid understanding of invoicing, collections, and project financials. An ability to effectively communicate and present technical concepts to non-technical stakeholders. Experience in stakeholder management and cross-functional team collaboration. What you can expect from ORI: Passion & happiness in the workplace with great people & open culture with amazing growth opportunities. An ecosystem where leadership is fostered which builds an environment where everyone is free to take necessary actions to learn from real experiences. Chance to work on the cutting edge technology, including Generative AI. Freedom to pursue your ideas and innovate with multiple technologies. If you are passionate about delivering innovative solutions and thrive in a collaborative environment, wed love to hear from you!

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1.0 - 6.0 years

3 - 5 Lacs

Chennai

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Walk-in Drive for Tele-callers Tele-collections at SMFG India Credit SMFG India Credit is hosting a walk-in recruitment drive for the Tele-collections Executive position! We are a leading Non-Banking Financial Company (NBFC) and part of the globally recognized Sumitomo Mitsui Financial Group (SMFG) . If you have experience in collections or recovery processes, this is your opportunity to join a dynamic team. Date: 28th, 29th & 30th May 2025 Time: 11:00 AM to 3:00 PM Job Location: Chennai, Porur Office Timing: 9:30 AM to 6:30 PM Interview Venue: SMFG India Credit Co. Ltd., Commerzone IT Park, Tower B, 1st Floor, Mount Poonamallee Road, Porur, Chennai, Tamil Nadu - 600116 To access the venue, kindly contact Ms. Gayathri Anand at 7304964190 upon arrival for your gate pass. Eligibility: Only experienced candidates in collections or recovery processes may apply Age: 31 years & below Education: Any UG / HSC qualification Language-Specific Openings: Telugu Callers -Recovery or Flows collections experience required Kannada Callers -Recovery or Flows collections experience required Tamil Callers Recovery collections experience required Malayalam Callers - Recovery or Flows collections experience required Please attend the interview only if you have relevant experience in collections, recovery processes, and handling financial transactions. Job Responsibilities: Contact customers to recover outstanding dues professionally and efficiently Handle recovery negotiations, settlements, and payment follow-ups Ensure compliance with financial regulations and company policies Maintain accurate records of interactions and payment commitments in CRM Achieve collection targets while maintaining high service standards Next Steps: Walk in with a copy of your updated resume Arrive 10-15 minutes before your scheduled time for a smooth check-in process Join Us! Be part of SMFG India Credit , a trusted financial institution with a strong presence across cities, towns, and villages. If you are passionate about Tele-collections and eager to grow in a dynamic environment, we welcome you to attend the walk-in drive! To access the venue, kindly contact Ms. Gayathri Anand at 7304964190 upon arrival for your gate pass.

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3.0 - 8.0 years

2 - 3 Lacs

Gurugram

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Responsibilities: - Visit delinquent client in assigned areas for B2B payment collection & follow up. - Maintain accurate records of all collection activities and interactions with client. - Visit clients to remind them of overdue payments. - Investigate and resolve any discrepancies or issues with customer accounts. - Provide good service and maintain a professional demeanor at all times. - Collaborate with internal teams to address customer concerns and improve collection processes. - Take care of the documentation & invoicing. Requirements: - Bachelor's degree. - Proven experience in B2B payment collections - Good communication and negotiation skills. - Ability to work independently and manage time effectively. - Basic computer skills

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1.0 - 6.0 years

2 - 3 Lacs

Gurugram

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Walk-in Drive for Tele-callers Tele-collections at SMFG India Credit SMFG India Credit is hosting a walk-in recruitment drive for the Tele-collections Executive position! We are a leading Non-Banking Financial Company (NBFC) and part of the globally recognized Sumitomo Mitsui Financial Group (SMFG) . If you have experience in collections or recovery processes, this is your opportunity to join a dynamic team. Date: 3rd June 2025 Time: 11:00 AM to 5:00 PM Job Location: Gurgaon Interview Venue: Flot No.401, 4th Floor, Tower B, Unitech World-Cyber Park, Sector-39, • Near Unitech World-Cyber Park, 122004 Haryana. Eligibility: Only experienced candidates in collections or recovery processes may apply Age: 31 years & below Education: Any UG / HSC qualification Please attend the interview only if you have relevant experience in collections, recovery processes, and handling financial transactions. Job Responsibilities: Contact customers to recover outstanding dues professionally and efficiently Handle recovery negotiations, settlements, and payment follow-ups Ensure compliance with financial regulations and company policies Maintain accurate records of interactions and payment commitments in CRM Achieve collection targets while maintaining high service standards Next Steps: Walk in with a copy of your updated resume Arrive 10-15 minutes before your scheduled time for a smooth check-in process Join Us! Be part of SMFG India Credit , a trusted financial institution with a strong presence across cities, towns, and villages. If you are passionate about Tele-collections and eager to grow in a dynamic environment, we welcome you to attend the walk-in drive!

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4.0 - 8.0 years

4 - 6 Lacs

Bengaluru

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Oversee Accounts Receivable Function Maintaining customer accounts. Working with a billing system generating invoices. Collecting payments. Posting receipts in a timely manner. Securing revenue. Applying fair credit practices. Required Candidate profile Bachelor's degree with min 4-8 yrs of experience in accounts receivable Proficiency in Tally and MS Office. Candidates from Manufacturing Industry background with SAP experience is desirable

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

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Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop call Muskhan On 9380964680 . You can also visit our website jobshop.ai to chat with our HR Recruiters 1. Domestic Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call Muskhan On 9380964680 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Muskhan On 9380964680 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Muskhan On 9380964680 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Muskhan On 9380964680 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 5. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 40,000 per month 1 year experience a must Muskhan On 9380964680 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru Role: Technical Support - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required

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7.0 - 10.0 years

0 - 0 Lacs

Bengaluru

Hybrid

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Mandatory skills required in an individual - 1. Java & Springboot 2. Python 3. Angular 2.0 4. NoSQL MongoDB 5. Distributed systems and caching – Hazelcast, Redis . Responsibilities : Designing and developing modern and modular web applications using modern coding and testing standards. Participating in our agile ceremonies and actively driving towards the team’s goals. Working independently using modern software development practices. Working collaboratively with a global team of technologists. Leading with ideas and innovation. Proactively identifying risks and issues and work towards addressing them. Managing communication and partnering with our end users (MSIM Investment Teams) to provide them support and user queries. Role & responsibilities Preferred candidate profile

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support for a Blended Process Key Highlights: 1: Graduate/UG with min 1 year experience in Customer Support/BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

2 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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Exploring Collections Jobs in India

The collections job market in India is a growing field with a high demand for professionals who can efficiently manage and recover debts owed to organizations. With the rise of various industries, the need for skilled individuals in collections roles has increased significantly. Job seekers looking to explore opportunities in this sector can find a range of positions across different industries and companies.

Top Hiring Locations in India

  1. Mumbai
  2. Delhi
  3. Bangalore
  4. Chennai
  5. Hyderabad

These major cities in India actively hire for collections roles across various industries, offering a plethora of opportunities for job seekers.

Average Salary Range

The average salary range for collections professionals in India varies based on experience and expertise. Entry-level positions typically start around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 8-10 lakhs per annum.

Career Path

In the collections field, a career typically progresses from roles such as Collections Executive to Senior Collections Analyst, Collections Manager, and eventually Collections Director. With experience and skill development, individuals can climb the career ladder and take on more challenging and rewarding roles.

Related Skills

In addition to collections expertise, professionals in this field are often expected to have skills such as:

  • Strong communication and negotiation skills
  • Attention to detail
  • Analytical thinking
  • Knowledge of relevant laws and regulations
  • Proficiency in data management systems

Interview Questions

  • What experience do you have in managing debt collections? (basic)
  • How do you prioritize your collection efforts? (medium)
  • Can you explain the difference between secured and unsecured debt collections? (advanced)
  • How do you handle difficult conversations with debtors? (medium)
  • What strategies do you use to locate debtors who have moved without leaving a forwarding address? (medium)
  • How do you ensure compliance with debt collection laws and regulations? (advanced)
  • Have you ever had to escalate a collection case to legal action? How did you handle it? (medium)
  • What metrics do you use to measure the success of your collection efforts? (basic)
  • How do you stay motivated when dealing with challenging or non-responsive debtors? (basic)
  • Can you walk us through your process for negotiating payment plans with debtors? (medium)
  • How do you handle sensitive information and maintain confidentiality in your role? (basic)
  • What technology tools or software do you use for debt collection purposes? (basic)
  • How do you handle disputes or complaints from debtors regarding their accounts? (medium)
  • Have you ever worked with a debt collection agency? How was your experience? (medium)
  • How do you handle objections from debtors who claim they do not owe the debt? (medium)
  • Can you discuss a challenging debt collection case you successfully resolved? (medium)
  • How do you ensure accuracy and integrity in your collection records and documentation? (basic)
  • What strategies do you use to prevent accounts from reaching delinquent status? (medium)
  • How do you approach debtors who are facing financial hardship and struggling to make payments? (medium)
  • How do you handle high-volume collection cases while maintaining quality and efficiency? (medium)
  • Can you discuss a time when you had to deal with a particularly irate debtor? How did you handle the situation? (medium)
  • How do you keep up-to-date with changes in debt collection laws and regulations? (basic)
  • What do you enjoy most about working in debt collections? (basic)
  • How do you handle rejection or non-payment from debtors without getting discouraged? (basic)

Closing Remark

As you prepare for interviews and explore opportunities in the collections field in India, remember to showcase your skills, experience, and passion for the role. With the right mindset and preparation, you can confidently pursue a rewarding career in collections. Good luck!

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