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1.0 - 6.0 years

4 - 8 Lacs

Thiruvananthapuram

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Role & responsibilities Strong communication and interpersonal skills to ensure timely resolution of customer queries (Internal and external) and build healthy work relations. Rigorous follow-up and strong monitoring of renewals on all stages e.g. Premium Paying (Due)/ Overdue/ Lapse/ Deep lapse. Manage renewals & persistency by liaison and partnering with stakeholders across all levels. To ensure high monthly collection based on the targets assigned on monthly and quarterly basis along with providing superior customer services Regular customer visits to make them understand the policy features and renewal collection. Special focus & drive on non-contactable & negative customer base. Drive SI/ECS registration & Non SI Base Create and Publish daily/ weekly/ monthly MIS on renewal collection progress. These reports are to be published on business requirements and management decisions. Strong liaison to be maintained with the local sales team to ensure timely closure of pending renewal cases and trace non-contactable customers. Preferred candidate profile 5-8 Years of work experience in renewals collections/ persistency in Life Insurance. Well Versed knowledge of Excel for data tracking & creation of MIS as per requirements. Should have knowledge and understanding of basic regulatory requirements and how to meet these on a day to day basis. Experience of managing customer service/ renewals in any Life Insurance company. Good Interpersonal, communication and articulation skills Should be a graduate

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2.0 - 6.0 years

2 - 3 Lacs

Visakhapatnam, Warangal, Hyderabad

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Role & responsibilities To recruit and develop Personal Financial Advisor resulting in generation of new business and renewal of existing business. To ensure Licensing of the agents and building own team • To drive productivity of the new and vintage agents • To drive performance by implementing sales promotion for the PFA • To coach and mentor PFAs in providing need-based solutions for customers Preferred candidate profile Graduates with Good communication skills Mandate Two wheeler + DL candidate should be local Job Locations - Hyderabad(Banjara Hills),Secundrabad,Vizag,vijaywada,warangal,Tirupati **Interested candidates can share the CVs with me on 9608607032(Or) zakiya.zeenat@edelweisslife.in Grab the opportunity !! Thanks & Regards, zakiya zeenat HR - Talent Acquisition

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0.0 - 1.0 years

1 - 2 Lacs

Hyderabad, Chennai, Bengaluru

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Handle outbound customer calls in a professional manner Interact with customers over a call with strong communication Engaging with potential and existing customers via phone Keep a record of every customer interaction HR SWARNAVENII -6281260140 Required Candidate profile Qualification: 12th to Graduate Languages: Hindi, Malayalam, Kannada, Telugu, Tamil Location: Chennai, Hyderabad, Bangalore Need Immediate joiners Freshers Perks and benefits ESI, PF, INCENTIVES AVAILABLE

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1.0 - 3.0 years

1 - 3 Lacs

Noida, New Delhi, Greater Noida

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Job Description: 1. Initiate outbound calls to clients with overdue accounts. 2. Handle inbound calls related to recovery and write-off issues. 3. Maintain a professional and courteous demeanour while discussing sensitive financial matters. 4. Negotiate payment and settlements with clients to recover overdue amounts. 5. Follow up on payment commitments and track recovery progress. 6. Document all interactions, agreements, and payments in the CRM system. 7. Generate reports on recovery activities and write-off status. 8. Analyse data to identify trends and recommend improvements. 9. Maintain accurate records of all communication and transactions related to recovery and write-off. 10. Adhere to legal and regulatory requirements regarding debt collection. 11. Stay updated on industry best practices and changes in relevant regulations. 12. Maintain positive relationships with clients even during challenging recovery situations Process that we are running is for collection, write-off, recovery of Application loan with DPD minimum 180 days Total days of working: 6 days (Rotational Shift), one day in a week will be off, could be weekday or weekend.

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3.0 - 5.0 years

0 Lacs

Mumbai, Maharashtra, India

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Introduction In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As a Software Developer youll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients hybrid-cloud and AI journeys. Youll have the opportunity to work with the latest technologies, ensuring the applications delivered are high performing, highly available, responsive, and maintainable. Your primary responsibilities include: Analytical Problem-Solving and Solution Enhancement: Analyze, validate and propose improvements to existing failures, with the support of the architect and technical leader. Comprehensive Engagement Across Process Phases: Involvement in every step of the process, from design, development, testing release changes and troubleshoot where necessary, providing a great customer service. Strategic Stakeholder Engagement and Innovative Coding Solutions: Drive key discussions with your stakeholders and analyze the current landscape for opportunities to operate and code creative solutions Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A, with Minimum 3-5 years of experience with software development. Experience in have working knowledge on Java 8 or higher. Proven working experience on both Spring and Hibernate (Spring 4 or above). Experience in knowing OOP concepts well. Should be proficient in Exception Handling, Collections, Abstract Classes and Interfaces, Constructors, File IO (Input/Output) and Serialization, Collections (List, Map, Set), Access Specifiers, Exceptions (Checked, Unchecked), Generics, Java Keywords (Static, Final, Volatile, Synchronized, Transient), JVM (Java Virtual Machine) and Memory Management, Multithreading and Synchronization, JSP (Java Server Page)/ Servlets Preferred technical and professional experience Should be conversant with Build tools like Ant, Maven and Git Must have experience on Design patterns and Optimize usage. Proven work experience on Spring Core, Spring ORM, Spring DAO, Spring AOP, Hibernate would be an added advantage

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3.0 - 5.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

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Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As a Software Developer youll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients hybrid-cloud and AI journeys. Youll have the opportunity to work with the latest technologies, ensuring the applications delivered are high performing, highly available, responsive, and maintainable. Your primary responsibilities include: . Analytical Problem-Solving and Solution Enhancement: Analyze, validate and propose improvements to existing failures, with the support of the architect and technical leader. . Comprehensive Engagement Across Process Phases: Involvement in every step of the process, from design, development, testing release changes and troubleshoot where necessary, providing a great customer service. . Strategic Stakeholder Engagement and Innovative Coding Solutions: Drive key discussions with your stakeholders and analyze the current landscape for opportunities to operate and code creative solutions. Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A, with Minimum 3-5 years of experience with software development. Experience in have working knowledge on Java 8 or higher. Proven working experience on both Spring and Hibernate (Spring 4 or above). Experience in knowing OOP concepts well. Should be proficient in Exception Handling, Collections, Abstract Classes and Interfaces, Constructors, File IO (Input/Output) and Serialization, Collections (List, Map, Set), Access Specifiers, Exceptions (Checked, Unchecked), Generics, Java Keywords (Static, Final, Volatile, Synchronized, Transient), JVM (Java Virtual Machine) and Memory Management, Multithreading and Synchronization, JSP (Java Server Page)/ Servlets Preferred technical and professional experience Should be conversant with Build tools like Ant, Maven and Git Must have experience on Design patterns and Optimize usage. Proven work experience on Spring Core, Spring ORM, Spring DAO, Spring AOP, Hibernate would be an added advantage

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3.0 - 5.0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

Foundit logo

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As a Software Developer youll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients hybrid-cloud and AI journeys. Youll have the opportunity to work with the latest technologies, ensuring the applications delivered are high performing, highly available, responsive, and maintainable. Your primary responsibilities include: Analytical Problem-Solving and Solution Enhancement: Analyze, validate and propose improvements to existing failures, with the support of the architect and technical leader. Comprehensive Engagement Across Process Phases: Involvement in every step of the process, from design, development, testing release changes and troubleshoot where necessary, providing a great customer service. Strategic Stakeholder Engagement and Innovative Coding Solutions: Drive key discussions with your stakeholders and analyze the current landscape for opportunities to operate and code creative solutions Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A, with Minimum 3-5 years of experience with software development. Experience in have working knowledge on Java 8 or higher. Proven working experience on both Spring and Hibernate (Spring 4 or above). Experience in knowing OOP concepts well. Should be proficient in Exception Handling, Collections, Abstract Classes and Interfaces, Constructors, File IO (Input/Output) and Serialization, Collections (List, Map, Set), Access Specifiers, Exceptions (Checked, Unchecked), Generics, Java Keywords (Static, Final, Volatile, Synchronized, Transient), JVM (Java Virtual Machine) and Memory Management, Multithreading and Synchronization, JSP (Java Server Page)/ Servlets Preferred technical and professional experience Should be conversant with Build tools like Ant, Maven and Git Must have experience on Design patterns and Optimize usage. Proven work experience on Spring Core, Spring ORM, Spring DAO, Spring AOP, Hibernate would be an added advantage

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3.0 - 5.0 years

0 Lacs

, India

On-site

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Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As a Software Developer youll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients hybrid-cloud and AI journeys. Youll have the opportunity to work with the latest technologies, ensuring the applications delivered are high performing, highly available, responsive, and maintainable. Your primary responsibilities include: . Analytical Problem-Solving and Solution Enhancement: Analyze, validate and propose improvements to existing failures, with the support of the architect and technical leader. . Comprehensive Engagement Across Process Phases: Involvement in every step of the process, from design, development, testing release changes and troubleshoot where necessary, providing a great customer service. . Strategic Stakeholder Engagement and Innovative Coding Solutions: Drive key discussions with your stakeholders and analyze the current landscape for opportunities to operate and code creative solutions. Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A, with Minimum 3-5 years of experience with software development. Experience in have working knowledge on Java 8 or higher Proven working experience on both Spring and Hibernate (Spring 4 or above). Experience in knowing OOP concepts well. Should be proficient in Exception Handling, Collections, Abstract Classes and Interfaces, Constructors, File IO (Input/Output) and Serialization, Collections (List, Map, Set), Access Specifiers, Exceptions (Checked, Unchecked), Generics, Java Keywords (Static, Final, Volatile, Synchronized, Transient), JVM (Java Virtual Machine) and Memory Management, Multithreading and Synchronization, JSP (Java Server Page)/ Servlets Preferred technical and professional experience Should be conversant with Build tools like Ant, Maven and Git Must have experience on Design patterns and Optimize usage. Proven work experience on Spring Core, Spring ORM, Spring DAO, Spring AOP, Hibernate would be an added advantage

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1.0 - 6.0 years

5 - 10 Lacs

Hyderabad

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The Role We at Aliens are looking for an enthusiastic and dynamic Customer Relationship Officer as part of our high performing CRM team with either no or a maximum of 1 year of experience in similar profile across industry. The incumbent will be responsible for handling all the concerns and issues of our existing customers in order to improve our organisations overall customer satisfaction levels. S/he will be required to maintain constant interaction with customers, driving collections, post sales responsibilities and cross-selling. The incumbent would work in a high-paced team environment with multiple team members. S/he would be based out of Hyderabad and would report to the respective Team Leader. Key Responsibilities Monitoring relationships with existing customers and providing an effective sales funnel Optimizing existing customer database to reach out to prospective customers in future Developing innovative and novel techniques of attracting and onboarding new sets of customers Ensuring timely collections from existing as well as new customers Executing low hanging collections Providing assistance in flat shifts, loan shifts to the customers Be the SPOC for all the registrations, procedural work and handovers to the specific customer and providing them with a warm onboarding experience Ensuring hassle free cancellations across board and products by assisting the customers in a time bound manner Expanding outreach to customers by successfully executing cross-selling initiatives- loyalty programs, up-selling, cross-selling etc. Candidate Profile Specifically, the candidate should have: Excellent academic record with 80% or more in at least one board examination or higher Undergraduate and Post-graduate (if applicable) from NIRF ranked campus Excellent communication, presentation and negotiation skills Understanding of Collections/sales channel/ real estate/ products etc. Keyword ssales funnel management,cross-selling,Customer Relationship Officer,Collections,real estate sales,Client Handling*

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

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**"Kickstart Your Call Center Career with JobShop!** - Multiple roles open across top companies in Bangalore. Freshers and experienced candidates welcome! - Apply with JobShop, Indias largest BPO recruitment company, and find the best positions in one place. 1)International Voice Process-One-way cab (only at night) Work Location : Bengaluru, Manyata Tech Park Salary upto 37,000 per month Minimum 1 year of BPO Experience Call HR Adeeba-7975182651 or 9964080000 or visit jobshop.ai to explore other open positions with us 2) Back office International Non voice (only night ) Work Location : Bengaluru, Manyata Tech Park Salary upto 37,000 per month Minimum 1 year of BPO Experience Call HR Adeeba-7975182651 or 9964080000 or visit jobshop.ai to explore other open positions with us 3)International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call HR Adeeba-7975182651 or 9964080000 or visit jobshop.ai to explore other open positions with us 4)International Customer Support(Voice)2-Way Cab Provided Work Location : Bengaluru, Whitefield Salary upto 40,000 per month Minimum 1 year experience a must Call HR Adeeba-7975182651 or 9964080000 or visit jobshop.ai to explore other open positions with us

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1.0 - 6.0 years

3 - 5 Lacs

Noida

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The position will effectively involve Collections / Cash Applications / Invoice Dispute management, based on Accounts Receivables. Also requires analytical/critical thinking skills, to evaluate all invoice & non-compliance-related queries.

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0.0 - 4.0 years

1 - 3 Lacs

Mumbai, Thane, Mumbai (All Areas)

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We looking immediately Joiner. If you looking immediately joiner call me urgently Collection Executive Requirements - 6+ months collection experience - Undergraduate/Graduate degree Job Details - 6-day workweek, rotational fixed off salary- 24 CTC Required Candidate profile Qualification- 12th and above -To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh :- 9822643973

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0.0 years

1 - 2 Lacs

Cheyyur, Puducherry, Tindivanam

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JD - Micro Loans Officer s / FLO Frontline officers Department Frontline MFI Designation Micro Loans Officer Reports to Meeting Centre Manager / Branch Manager Duties and responsibilities Starting business in a new village Village identification within the radius Feasibility study of the village based on demographics, activities and financial needs of the customers Assist the MC-IC in making the village approval Sourcing of business Identification of customers and forming of Joint Liability Groups Filling up of the application form Verification of the residence and business of the customer KYC verification Pre-disbursement training Visiting potential customers in order to develop business Disbursements Collection of KYC documents Assisting the MC-IC for disbursement activity completion Loan documentation Collection of current dues Collect the collection sheets and stickers from MC-IC Group-wise collection as per scheduled time by following the process Deposit of collection money MERC entry Collection of over dues Follow up with the customers with updated data report of assigned portfolio Collection of money as per process Depositing the money in bank MERC entry Assist the MC-IC in initiating action against the defaulters Criteria: Enclosed our have requirements & Eligibility for ref. Request to provide a proper & suitable candidates who can join immediately. 1) Sales and Collections experienced candidates will be preferred. 2) During the Interview candidate should carry below mentioned mandatory documents. - Aadhar card - Pan card - Passport size photo - Driving license - Bank passbook - Graduation marksheet - If experience (Experience letter / relieving letter / resignation acceptance letter and salary slip) Eligibility 1) Any Graduate with or without experience or 2) undergraduate like Diploma with (10+3) yrs or HSC with 6 plus sales or collection experience Two wheeler and Driving license with smart phone Only male candidates Maximum limit is 15 to 20 KM from the selected branch location.. Blood Relatives of the candidate should not be working at L&T (Mandatory). Age: 21 to 30 yrs If Candidate is BE / B.tech / Any PG means, he should get 6 months experience in micro loan MFI that is mandatory, then only he is eligible otherwise he is not eligible for this MFI

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0.0 - 2.0 years

1 - 2 Lacs

Hyderabad, Chennai

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Handle outbound customer calls in a professional manner Interact with customers over a call with strong communication Engaging with potential and existing customers via phone Keep a record of every customer interaction HR PARVATHI -7358179139 Required Candidate profile Qualification: 12th to Graduate Languages: Tamil, Telugu, Hindi, Malayalam, Kannada Location: Chennai, Hyderabad Need Immediate joiners Perks and benefits ESI, PF, INCENTIVES AVAILABLE

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2.0 - 7.0 years

3 - 5 Lacs

Visakhapatnam

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To achieve Sales and Collection targets of Water Heaters, Fan & some Home Appliances Products, to deal with existing Dealers, to appoint new Dealers / Distributors in unrepresented markets, Discount Management & Sales Promotion. Required Candidate profile Graduate. Should have experience in Consumer Durables or Electrical Home Appliances or Sanitary ware or allied Industry. Should have Motor Bike to visit the market. Perks and benefits Salary, Sales Incentives and other benefits

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0.0 - 3.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Process :- Loan recovery - Required Fresher/Experience - Min HSC pass out - Salary: 11k to 16k in hand+incentive - Basic Knowledge of computer - Marathi & Hindi required Average English - Working Hours : 9:30 AM - 6:30 PM | Monday to Saturday Required Candidate profile Qualification:- HSC Pass to any graduate To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aishwarya :- 9689518944 Perks and benefits * Attractive Incentives and Joining Bonus *

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0.0 - 3.0 years

1 - 2 Lacs

Pimpri-Chinchwad, Pune

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Process- customer service , Voice Process Experience- fresher/experience Good communication skills in Hindi & Marathi and Basic English Salary: Fresher- Upto 14k in hand + incentives Exp - Upto 16k in hand + incentives. Required Candidate profile HSC is mandate To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aishwarya :- 9689518944 Perks and benefits Good incentive and Opportunities

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1.0 - 5.0 years

2 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support for a Blended Process Key Highlights: 1: Graduate/UG with min 1 year experience in Customer Support/BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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2.0 - 5.0 years

9 - 16 Lacs

Hyderabad

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Model N, India is looking for Member Technical Staff for its Product Development team. Successful candidates will have worked in organizations that have produced browser-based enterprise business applications, will be able to develop at different levels in a software system, and will have developing design skills. Job Responsibilities : Be able to take up a feature and develop/code it to the requirements Should be able to identify and reuse existing components or define new reusable components Be able to prioritize work assignments and deliver things on time Should be able to define and write JUnit tests Involve in Performance tuning when required Job Qualification: 3-5 Years of relevant software development experience Strong object-oriented design and Java programming skills Enterprise application development experience with Java, Spring Boot, Weblogic or Jboss Experience with Oracle, SQL Queries, and performance tuning a plus Experience on React.JS will be a plus. Good understanding of browser and servlet-based application structure Experience with Unix or Linux preferred Strong track record of delivering high-quality products using an agile development methodology Excellent communication and interpersonal skills with a strong teamwork focus Fast learner, able to pick up new ideas and approaches quickly BE/BTech or ME/MTech in Computer Science or any Engineering At Model N, we believe our collective success stems from the uniqueness of every individual's diverse backgrounds, experiences, and expertise; we call this the N Factor. So dont allow uncertainty to keep you from applying to join our team. If you dont meet the exact criteria but can demonstrate your skillset is the best for the job, wed love to talk with you. Were curious to know, what’s your N Factor?

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

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We are Indias largest BPO recruitment company. We are hiring for many companies in different job roles. Available Job Roles: International Voice Process International Non-Voice Process Chat Support Domestic Voice Process International Semi Voice Process Banking Process Salary: Up to 6 LPA Job Locations: Whitefield / Manyata Tech Park International Voice, Non-Voice, Tech Support, Semi Voice Marathahalli International Voice, Social Media Process Electronic City International Voice, Non-Voice Bellandur International Voice Who Can Apply: Freshers Or minimum 6 months experience in BPO, international voice process, sales, or client service Good spoken English Willing to work in rotational shifts Contact Details: HR Shaziya On 7406993000 / 9964080000 Website jobshop.ai

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4.0 - 7.0 years

18 - 25 Lacs

Hyderabad/Secunderabad

Hybrid

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We are seeking an experienced Senior Member of Technical Staff to join our team and contribute to the development, troubleshooting, and optimization of our enterprise-scale software solutions. This role offers an opportunity to develop both technical expertise and problem-solving abilities while working on large-scale SaaS applications. The ideal candidate will have experience designing and developing browser-based enterprise software, with a strong focus on collaboration and customer satisfaction . You will have the opportunity to drive product improvements and contribute to both short- and long-term technical goals. Job Responsibilities: Software Development & Issue Resolution: Participate in the design, development, and deployment of new features and enhancements. Own bug fixes, code refactoring, and performance optimizations for the product. Write and maintain unit tests (particularly JUnit tests) to ensure product stability. Identify reusable components and contribute to streamlining development processes. Conduct performance tuning to optimize the efficiency of application components. Design & Architecture: Contribute to both high-level (HLD) and low-level design (LLD) to ensure scalable, maintainable, and innovative solutions. Work with cross-functional teams to define architectural best practices and influence technical decisions. Triage & Debugging: Troubleshoot technical issues using system logs, debugging tools, and diagnostic techniques to identify root causes. Collaborate with internal teams to find effective solutions for customer issues. Customer Support & Engagement: Communicate with customers to understand issues and provide timely updates and solutions. Ensure customer satisfaction through efficient troubleshooting and support. Collaboration: Work closely with engineering, QA, and product teams to develop new features and resolve technical challenges. Contribute to team discussions, share knowledge, and learn from senior engineers. Documentation & Knowledge Sharing: Assist in creating and maintaining technical documentation, FAQs, and knowledge base articles. Process Improvement & Feedback: Contribute to identifying process improvements, product enhancements, and more efficient troubleshooting workflows. Job Qualifications: Experience: 4- 7 years of experience in software development, particularly in browser-based SaaS applications. Strong understanding of object-oriented design and Java programming. Experience with J2EE application servers (e.g., JBoss). Technical Skills: Proficiency in Java, J2EE, and web technologies. Knowledge of databases (Oracle, SQL), performance tuning preferred. Familiarity with Unix/Linux systems preferred. Tools & Methodologies: Familiarity with debugging tools and system diagnostics. Experience with Agile development methodologies and version control (Git). Soft Skills: Strong communication skills and ability to collaborate with both technical and non-technical teams. Analytical mindset with the ability to troubleshoot and solve complex issues. Education: Bachelors degree in Computer Science, Engineering, or related field (BE/BTech).

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

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Join Bangalores Best BPO Careers with JobShop! Looking to launch or grow your career in the booming call center industry? JobShop, Indias premier BPO recruitment expert, brings you exciting international voice process openings in Bangalore. Whether youre starting fresh or bringing experience, your dream job is just an application away. Position Available: Customer Support Executive Process: International Voice | Shift: Night Why Work With Us? Fast-track your placement with leading BPO companies Competitive pay with bonuses and incentives Comfortable commute — one-way cab provided Earn a joining bonus after 3 months of service Clear growth ladder for your career development Salary Breakdown: Freshers: 22,000 + 4,400 (Night Shift Allowance) + Incentives Experienced Professionals: 25,000 + 4,400 (Night Shift Allowance) + Performance Bonuses Who Should Apply? Freshers & Experienced candidates with good English communication skills Individuals comfortable with night shifts Candidates with a passion for helping customers and solving problems Ready to Take the Next Step? Apply now and become part of Alorica’s dynamic team through JobShop! For inquiries or to apply: Contact HR Shefali at 7975181576 and 9964080000

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8.0 - 13.0 years

22 - 37 Lacs

Hyderabad

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Core Java, Collections, Java Concurrent Package,Multithreading, Java GC& Memory Mgt, Java Streams, Java 1.8,& version features. ctc- max 48 lpa. all the above skills must be reflect in ur all projects & should hv hands on exp on all above skills.

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1.0 - 2.0 years

2 - 3 Lacs

Gurugram

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Role & responsibilities A Tele Collection role involves managing overdue accounts by contacting customers through phone calls, emails, or other communication channels to secure payments. The primary objective is to recover outstanding debts while maintaining positive customer relationships. Key Responsibilities Outbound & Inbound Communication : Initiate and receive calls to collect overdue payments, negotiate payment plans, and resolve billing issues. Account Monitoring : Track overdue balances, assess customers' financial situations, and offer suitable repayment solutions. Record Maintenance : Keep accurate records of all communications, payment commitments, and follow-up actions. Compliance Adherence : Ensure all collection activities comply with relevant laws and regulations. Team Collaboration : Work with other departments to resolve complex cases and improve collection processes.

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Exploring Collections Jobs in India

The collections job market in India is a growing field with a high demand for professionals who can efficiently manage and recover debts owed to organizations. With the rise of various industries, the need for skilled individuals in collections roles has increased significantly. Job seekers looking to explore opportunities in this sector can find a range of positions across different industries and companies.

Top Hiring Locations in India

  1. Mumbai
  2. Delhi
  3. Bangalore
  4. Chennai
  5. Hyderabad

These major cities in India actively hire for collections roles across various industries, offering a plethora of opportunities for job seekers.

Average Salary Range

The average salary range for collections professionals in India varies based on experience and expertise. Entry-level positions typically start around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 8-10 lakhs per annum.

Career Path

In the collections field, a career typically progresses from roles such as Collections Executive to Senior Collections Analyst, Collections Manager, and eventually Collections Director. With experience and skill development, individuals can climb the career ladder and take on more challenging and rewarding roles.

Related Skills

In addition to collections expertise, professionals in this field are often expected to have skills such as:

  • Strong communication and negotiation skills
  • Attention to detail
  • Analytical thinking
  • Knowledge of relevant laws and regulations
  • Proficiency in data management systems

Interview Questions

  • What experience do you have in managing debt collections? (basic)
  • How do you prioritize your collection efforts? (medium)
  • Can you explain the difference between secured and unsecured debt collections? (advanced)
  • How do you handle difficult conversations with debtors? (medium)
  • What strategies do you use to locate debtors who have moved without leaving a forwarding address? (medium)
  • How do you ensure compliance with debt collection laws and regulations? (advanced)
  • Have you ever had to escalate a collection case to legal action? How did you handle it? (medium)
  • What metrics do you use to measure the success of your collection efforts? (basic)
  • How do you stay motivated when dealing with challenging or non-responsive debtors? (basic)
  • Can you walk us through your process for negotiating payment plans with debtors? (medium)
  • How do you handle sensitive information and maintain confidentiality in your role? (basic)
  • What technology tools or software do you use for debt collection purposes? (basic)
  • How do you handle disputes or complaints from debtors regarding their accounts? (medium)
  • Have you ever worked with a debt collection agency? How was your experience? (medium)
  • How do you handle objections from debtors who claim they do not owe the debt? (medium)
  • Can you discuss a challenging debt collection case you successfully resolved? (medium)
  • How do you ensure accuracy and integrity in your collection records and documentation? (basic)
  • What strategies do you use to prevent accounts from reaching delinquent status? (medium)
  • How do you approach debtors who are facing financial hardship and struggling to make payments? (medium)
  • How do you handle high-volume collection cases while maintaining quality and efficiency? (medium)
  • Can you discuss a time when you had to deal with a particularly irate debtor? How did you handle the situation? (medium)
  • How do you keep up-to-date with changes in debt collection laws and regulations? (basic)
  • What do you enjoy most about working in debt collections? (basic)
  • How do you handle rejection or non-payment from debtors without getting discouraged? (basic)

Closing Remark

As you prepare for interviews and explore opportunities in the collections field in India, remember to showcase your skills, experience, and passion for the role. With the right mindset and preparation, you can confidently pursue a rewarding career in collections. Good luck!

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