3017 Collections Jobs - Page 14

Role Summary/Purpose: The AVP, Remediation Analytics Lead reports to the VP, Remediation Analytics Leader. This role is responsible for providing technical expertise and thought leadership to an analytical team of SAS programmers, technical experts, and data analysts that provide complicated data extraction from the data warehouses and use this data to conduct SAS coding analysis to mitigate risks as a part of customer remediation and issue resolution efforts. Essential Responsibilities: Conducts data analysis/SAS coding for remediations. Provides thought leadership on analytics best practices and procedures. Mentor and provide support to Remediation Analysts on data warehouse structures, data analysis tools and coding solutions. Provides analysis and guidance to improve remediation analytics processes. Provides leadership, analysis and support for Remediation team initiatives. Provides analysis and support for remediation project sizing and volume estimations. Partners with VP, Remediation Analytics Lead on efforts to improve availability and accessibility of data, as well as focusing on ways to improve efficiency and provide better transparency into multiple data warehouses, mainframes, and portfolios. Process data expert provides this expertise to other Analytics team members via learning sessions, as well as documentation of best practices and data warehouse tribal knowledge. Creates templates and job aids to improve consistency and completeness of remediation analytics. Other responsibilities as needed. Required Skills/Knowledge: Masters in Mathematics/Statistics, Operations Research, Economics, Computer Science, MBA/MCA/Engineering or other quantitative majors, or equivalent experience beyond Bachelors degree. 8+ years of experience in Analytics, preferably related to Collections, or Operations. 5+ years experience in coding with SAS, SQL, Visual Basic, Business Objects, or other Business Intelligence query tools. Solid working knowledge of Unix, Excel. Strong written/oral communication skills. Should not be on a performance improvement plan and formal corrective or above. Desired Characteristics: Excellent relationship building skills. Experience in working with large volumes of data from multiple data sources. Proven ability to direct employees across multiple locations, including offshore teams. Strong written communication and presentation skills. Experience with Vision Plus, FDR, RMSNG. Collections experience within a Credit Card environment. Ability to make decisions based on quantitative analysis and creative thinking. Proficient with Microsoft Excel, Visio, & PowerPoint. Ability to handle sensitive issues with uncompromising integrity and confidentiality

Responsibilities: * Prepare financial reports using Tally & Tally ERP * Manage GST compliance, TDS deductions & bank reconciliations * Ensure accurate journal entries, sales & purchase entries, billing & collections

Role Description: Customer Service Executive Title: Customer Service Executive Level: Executive Reports to: Sales Manager Section: Sales Vehicle Finance Department: Sales Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction Key Accountabilities: Lead Generation Generates lead for deals through interactions with DSE or through channel partners/open market Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries Cross-selling product offerings to customers Educates customer with information to build their understanding of issues and capabilities Goes beyond their day to day work to assist customers in a positive manner Dealer Relationship Management Maintaining relationship with assigned dealer Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan applications KPIs: Units Disbursed 1st EMI Resolution RC Collection Qualification: Any Graduate Experience : 0-2 years work experience only in Vehicle Sales Skills & Competencies Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Behavioural Competencies Execution Excellence Customer Centricity Hiring Parameters: Should be comfortable to move in the market Should have learning attitude Should have bike and license Should have good knowledge of RTO Should have product knowledge Location - Mumbai,Delhi,Pune,Bangalore,Hyderabad,Chennai

Commerce Graduate, excellent comms skills, PD- understanding of collections, Customer service exp || MT- B2B collections exp, US shift, preferred immediate joiners PD- 5 LPA MAX, MT- 6.5 MAX GURGOAN LOCATION

Required Fresher/Experience Min HSC pass out Salary: Rs 11,000 TO 16,000 in hand Basic Knowledge of computer Language- Marathi, Hindi, required Average English. Working Hours : 9:30 AM - 6:30 PM | Monday to Saturday Required Candidate profile Qualification :- HSC Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact us:- HR Dhanshree :- 9765799435 Perks and benefits Attractive Incentives and Joining Bonus.

Reports to: Sales Manager Section: Sales Vehicle Finance Department: Sales Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction Key Accountabilities: Lead Generation Generates lead for deals through interactions with DSE or through channel partners/open market Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries Cross-selling product offerings to customers Educates customer with information to build their understanding of issues and capabilities Goes beyond their day to day work to assist customers in a positive manner Dealer Relationship Management Maintaining relationship with assigned dealer Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan applications KPIs: Units Disbursed 1st EMI Resolution RC Collection Qualification: Any Graduate Experience : 0-2 years work experience only in Vehicle Sales Skills & Competencies Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Behavioural Competencies Execution Excellence Customer Centricity Hiring Parameters: Should be comfortable to move in the market Should have learning attitude Should have bike and license Should have good knowledge of RTO Should have product knowledge

Level: Executive Reports to: Sales Manager Section: Sales Vehicle Finance Department: Sales Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction Key Accountabilities: Lead Generation Generates lead for deals through interactions with DSE or through channel partners/open market Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries Cross-selling product offerings to customers Educates customer with information to build their understanding of issues and capabilities Goes beyond their day to day work to assist customers in a positive manner Dealer Relationship Management Maintaining relationship with assigned dealer Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan applications KPIs: Units Disbursed 1st EMI Resolution RC Collection Qualification: Any Graduate Experience : 0-2 years work experience only in Vehicle Sales Skills & Competencies Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Behavioural Competencies Execution Excellence Customer Centricity Hiring Parameters: Should be comfortable to move in the market Should have learning attitude Should have bike and license Should have good knowledge of RTO Should have product knowledge

Handle inbound and outbound voice calls professionally. Resolve customer queries or issues in a timely and efficient manner. Maintain accurate call records and customer interaction logs. Share Your Resume: M YUVARANI 9363333082 Required Candidate profile Immediate joiner. Telugu / Hindi / Malayalam / Kannada Good communication and listening skills. Fresher candidates are welcome. 12th to Any Graduate. Day Shifts/Rotational week off Male and Female

Role & responsibilities Managing and monitoringdelinquent account collection for the assigned portfolio and a team of team managers and team leaders • Managing a team of TeamManagers and Team Leaders • Coordinating with Business and collection functionsacross locations • Appointing,managing & developing collection vendors to ensure collections fromdelinquent customers. • Ensuringcall centre activities are supported by robust field management. • Preparing MIS reports to provide feedback toseniors, viz. Collection, work flow • Defining theparameters for evaluating and reviewing the pickup activities and implementingcorrective actions. • Putting vendor management in proper shape to ensuresmoother operations. • Formulatingvarious processes related to customer services in initial phase and theircompliance. • Conducting meetings for setting up objectives anddesigning or streamlining processes to ensure smooth functioning of operations. • Ensuring collection strategy execution as per planand capacity Maintaining Attrition level • Hygiene Check, Hands on with IT and dialer,Attrition and Leave forecast report audit • Forecasting of the workload on the basis ofhistoric data, trend analysis, market growth, deciding monthly & weekly process targets • Should take care of branch Admin Work and Employee Engagement activity

To supervise the Early Collections team, define, monitor and ensure consistent delivery of process targets, drive process improvement initiatives. Management of overall business operations & coordination with various departments and teams to ensure delivery of business goals. MAIN RESPONSIBILITIES Maintain a high level of performance for key collections service metrics including Service level, abandon ratio, and call answer rate. Effective and efficient Implementation of the overall business strategy for the Early Collections Team. Monitor & manage the Process Metrics including Conversions, Login Hours, Call Quality, ACHT, customer complaint etc., highlight key risks and provide inputs for Mitigation Plan to achieve overall business goals . Actively monitor bucket inefficiencies and suggest recommendations to improve the collection strategy Designing calling strategy and dialer management Manpower planning as per the forecast volume and ensuring effective manpower alignment to drive bucket efficiency. Define KPIs, mentor Managers / Assistant Managers, manage performance and conduct periodic reviews of the team to share feedback and focus on performance improvement. Suggest recommendations for learning and development, career progression, internal movement & employee engagement initiatives aimed at reducing attrition. Target distribution and monitoring performance through daily, weekly reviews to ensure target achievement Liaison with support functions to improve team performance. Conduct daily briefings to keep the team abreast of process changes and advancement, keep them oriented towards target achievement and resolve concerns (if any). QUALIFICATIONS: Expertise in supervising Early Collection team with a capacity of about 70-100 employees Overall 8-10 years of experience across Call Center / Banking / Consumer Finance background Practical experience in Collections strategy and processes Advanced knowledge of MS Office (especially Excel macros, formulas, PowerPoint) Advanced financial and analytical thinking Who should Join: Structured, Systematic approach and strong analytical skills Strong, determinate, meeting agreed deadlines Flexible and adaptable for changes Creative to solve problems, pro-active Open-minded and innovative Cooperative and supportive Able to work and perform under pressure Effective communication skills - written and verbal Ability to prioritize and delegate tasks Key Skills : Call Center Bpo Fintech Lending Banking Operation Call Center Operations

Role & responsibilities - Should have experience in managing tele-collection from any BFSI domain Should be doing EMI follow-ups Should be stable Immediate joiner will consider Location - Noida Sector 58 Preferred candidate profile - Should be graduate Perks and benefits - 2 Lpa - 3.5 Lpa Interested candidates can share your updated CV on this WhatsApp no 8851570515

Walk-in drive for PTP/RTR Please walk-in for interview on 25th-July-25 at Bangalore location. Interview details: Interview Date: 25th-July-25 Interview Time: 10 AM till 1 PM Interview Venue: 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078. NOTE: There will be a domain assessment conducted, please carry simple calculators for the same. Mandatory Pointers: Education: Only commerce graduates (BCom/BBA/MBA/MCom) Experience: 2+ years Domain: Finance and Accounting Skills: PTP/RTR NP- Immediate joiners or 30 days Shifts - Uk Shifts/Night Shifts Work location: E-City Job Description - PTP: The Accounts Payable Lead is responsible for processing company invoices and end-to-end Accounts Payable processes has a daily contact with suppliers and cooperates closely with other departments at Client. Your duties will include but are not restricted to: Under limited supervision, responsible for providing routine to moderately complex accounting support by the tracking and collecting of supplier pricing programs with higher thresholds than the coordinator. Serves as lead to a team of Supplier Accounting Coordinators / Individual contributor roles and is the initial escalation point for more complex issues Responsible for providing outstanding customer service to Clients suppliers, corporate departments, and sales branches by staying within Service Level Agreements Ensures that Client obtains the correct, maximum dollars allowed as well as ensures an accurate valuation of Clients financial and system inventories Performs basic accounting functions such as reconciling accounts to general ledger, preparing journal entries, determining adequacy of reserves, and preparing monthly reporting packages Review, correct, and update sub ledger transactions as required Research sales, purchasing, and inventory transactions to determine correct transaction value Maintain open communication with supplier contacts as well as sales branch and asset personnel in order to obtain and maintain up-to-date supplier information Prepare accounting information for supplier visits and attend supplier meetings Prepare manual debit and credit memos as required. Analyze/review vendor statements for accuracy, resolve less complex invoice discrepancies and entering data into system Prepare and process accounts payable checks, wire transfers and ACH payments Communicates less complex AP related processes and status to external and internal suppliers written and verbally Experience and Qualification Minimum 15 years of education with 4+ years of prior work experience in AP processes Perform day to day Accounts Payable activities with required speed and accuracy (invoice processing, vendor queries, vendor setups/maintenance, invoice exception resolution, Invoice reconciliation, payment proposal generation, payment) Follow the documented procedures, understanding of Client processes, active team player with good communication and documentation skills Sound analytical & interpersonal skills Understanding of the relevant F&A Processes Strong customer orientation Problem solving skills Job Description - RTR: The General Accounting Lead is responsible for processing company invoices and end-to-end General Accounting processes has a daily contact with suppliers and cooperates closely with other departments at Client. Your duties will include but are not restricted to: Control and manage the accuracy of General Ledger for the assigned Arrow companies. Complete all relevant month-end financial close procedures including necessary accruals and prepayments activities. Prepare and be responsible for all necessary internal reporting required within Europe and to US head office. Facilities and restructuring accounting and control. Carry out relevant Sarbanes Oxley controls. Under direct supervision and training in professional Accounting Principles, evaluate transactions and records to the GL as necessary to ensure the financials are accurate and complete. Supports internal customers and maintains/updates current financial information. Complete the most complex reconciliations and income statement analysis. Calculate, review and process journal entries and reconciliations Reviews work of lower-level employees. Support and/or participate in special projects Leads projects of more complexity developing leadership skills, Acts as functional experience with other departments on complex day-to-day functions of the department. Reporting - Responsible for producing and issuing period reports regarding general subject matter and/or business area, performing basic analysis when necessary. Functioning as an advanced professional level accountant, evaluates the most complex transactions and records to the GL as necessary to ensure the financials are accurate and complete. Supports internal customers, develops relationships with various client groups and maintains/updates current financial information. Responsible for the completion of complex balance sheet reconciliations and income statement analysis. Identifies process problems and implements solutions Research accounting literature and applies concepts. Serves as backup for manager in his/her absence. Responsible for producing, reviewing. analyzing and issuing periodic reporting on general subject matter. Demonstrates an understanding of various accounting processes and identify root causes and areas for improvements and implements solutions. Experience and Qualification Minimum 15 years of education with 4+ years of prior work experience in RTR processes Perform day to day Record to report activities with required speed and accuracy Follow the documented procedures, understanding of Client processes, active team player with good communication and documentation skills Sound analytical & interpersonal skills Understanding of the relevant F&A Processes Strong customer orientation Problem solving skills Job Description - OTC-Collections: Accounts Receivable Management: Monitor and manage assigned customer accounts for timely payment. Review aging reports and follow up on past-due invoices via phone, email, or other communication channels. Investigate and resolve discrepancies or disputes related to billing and payments. Customer Communication: Serve as the primary point of contact for customer payment inquiries. Build and maintain strong relationships with internal and external stakeholders to facilitate collections. Escalate unresolved issues to appropriate departments or management. Reporting & Analysis: Prepare and analyze aging reports, collection forecasts, and performance metrics. Identify trends and risks in customer payment behavior and recommend mitigation strategies. Assist in month-end closing activities related to accounts receivable. Compliance & Documentation: Ensure compliance with company policies, accounting standards, and regulatory requirements. Maintain accurate and up-to-date records of collection activities and customer interactions. Support internal and external audits by providing necessary documentation. Experience: 4-5 years of experience in accounts receivable, credit control, or collections. Experience with ERP systems(Oracle, NAVISION, MS DYNAMICS) is preferred. Skills: Strong analytical and problem-solving skills. Excellent communication and negotiation abilities. Proficiency in Microsoft Excel and financial reporting tools. Attention to detail and organizational skills. Ability to work independently and manage multiple priorities. Preferred Qualifications: Knowledge of international collections and currency exchange processes. Familiarity with credit risk assessment and customer credit limits. Experience in a shared services or global finance environment. Key Performance Indicators (KPIs): Days Sales Outstanding (DSO) Collection Effectiveness Index (CEI) Percentage of overdue receivables Dispute resolution turnaround time Customer satisfaction score (internal/external) Kindly prepare for the topics below to help you clear the assessment and interview: Classification of Accounting, Key Accounting Concepts, Fundamental Accounting Assumptions, Accounting Policies Types of Accounts, Double Entry system Journal Entries, Posting to Ledger, Preparation of Trial Balance Subsidiary Books Rectification of Errors Adjusting Entries Bank & Balance Sheet Account Reconciliation Inventory Valuation Fixed Assets, Depreciation, Sale of assets Preparation of Financial statements (P&L, Balance Sheet & Cash flow) Ratio Analysis Regard's Infosys BPM team

Hiring for Leading ITES Company In Gurgaon for Customer Support for a Blended Process Key Highlights: 1: Graduate/UG with min 1 year experience in Customer Support/BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. The company focuses on meaningful business outcomes for branding and performance objectives, ensuring value is maximized by leveraging predictive AI technology. Teads connects quality media, beautiful brand creative, and context-driven addressability and measurement, making it one of the most scaled advertising platforms on the open internet globally. With direct partnerships with over 10,000 publishers and 20,000 advertisers, Teads operates with a global team of nearly 1,800 people in 36 countries, headquartered in New York. As an AR & Collections Analyst at Teads, you will be responsible for managing and optimizing the accounts receivable process to ensure the maintenance of credit quality. Your role will involve handling collections of accounts receivable on a global portfolio, providing timely internal reports and analysis on debtor balances, cash collections, and bad debts, and maintaining professional contact with customers. You will play a crucial role in the financial operations of the company. Your day-to-day activities will include contacting customers via telephone, email, and letter to encourage collection in the assigned portfolio, maintaining positive relationships with customers, handling financial requests related to customers" AR position, sending monthly statements, reducing DSO and bad debt expense, collaborating with internal teams to resolve discrepancies, monitoring and reporting on potential bad debts, and assisting with credit-related matters for customers, among other responsibilities. To excel in this role, you should have a minimum of 3 years of experience in an Accounts Receivable/Collections role, exceptional interpersonal skills, excellent verbal and written communication skills, proven results in reducing debtor days, strong Microsoft Excel and IT skills, and the ability to cooperate effectively with team members. Experience working with international companies and advertising/marketing agencies is desirable. A proactive attitude, ability to adjust priorities quickly under pressure, and motivation for process improvement are essential qualities for success in this position. At Teads, you will work in a collaborative and forward-thinking environment that values innovation, creative problem-solving, and continuous learning. The company is committed to providing support, tools, and development opportunities for your success. Teads fosters a welcoming, dynamic, diverse, and global company culture built on top performance. As an equal employment opportunity employer, Teads is dedicated to diversity and inclusion at all stages of recruitment and employment. Join Teads to be part of a team of approachable, resourceful, passionate, and proactive individuals who share a sense of belonging through Employee Resource Groups focusing on various topics from environmental initiatives to diversity and inclusion. Shape the future of media with Teads and redefine how advertising works in a world that demands transparency, insights, and smarter strategies.,

Voice Process THANE LOCATION Batch date - Immediate joining • Requirement - HSC with mandatory 6 month experience on paper/ grad fresher • Nature Of Job - Voice One time home drop facility Required Candidate profile Good Communication Skills - Cluster 3 Salary upto 20k in hand for Graduate freshers 22-23k in hand for HSC/Graduates with experience 24*7 Shifts in training and (2 rotational week offs)

Job Description: As a Sales-MSME professional at our organization, you will hold the responsibility of achieving the sales targets set for you. Managing a team of Relationship Officers will be a crucial part of your role. Your duties will include new client acquisition and business generation specifically in the MSME sector. It will be your accountability to meet both individual and team targets effectively. You will be in charge of sourcing, servicing, and disbursing business while ensuring proper management of overdue collections. Team productivity and business care are also within your scope of work. Motivating and training your team, along with providing product training to new hires, will be essential tasks. Managing both internal and external channels for business expansion and development will also fall under your purview. Coordination with other departments such as Credit and Operations will be necessary for processing loans until final disbursement to ensure smooth servicing and operations. Overdue collections and revenue generation will be areas where you will be responsible for driving processes efficiently. To excel in this role, we are seeking individuals with relevant experience in sales and collection, particularly in Asset Finance products, LAP, Mortgages, Business Loans, etc., gained from Banks, NBFCs, or Financial Institutions. A strong background in retail sales, along with excellent client servicing skills, financial acumen, analytical capabilities, and effective communication skills are prerequisites for this position. If you are looking for a challenging yet rewarding opportunity where you can showcase your sales and collection expertise while contributing to the growth of our MSME business vertical, we encourage you to apply for this role. Recruiter Name: Drashti Kanjariya Recruiter Email: careers.gujarat@kogta.in,

As a Senior Analyst in Accounts Receivable (AR), you will be expected to have 5-6 years of experience in the field. A B.Com or M.Com degree is preferred for this role. Your responsibilities will include having an in-depth understanding of AR processes such as billing, collections, cash application, and credit management. You should be proficient in applying accounting principles and practices to AR functions. Additionally, you will be required to demonstrate the ability to generate and interpret complex AR reports, including aging reports, DSO analysis, and cash flow forecasts. Strong skills in using MS Excel are necessary for this position. Moreover, you should possess the capability to perform complex AR reconciliations effectively. Overall, as a Senior Analyst in AR, you will play a crucial role in managing various aspects of the accounts receivable processes, utilizing your expertise in accounting principles and proficiency in generating and interpreting complex reports to contribute to the financial health of the organization.,

Experience in Cash application ,Collections, Order To Cash, Credit management Should be Handling a team of 5-12 Associates Exp-6yrs+ ***UK SHIFT*** WFO

Brief Job Description: Basics accounting knowledge. Sound knowledge of Cash Application, Billing, Collections, DSO and understating on Aging buckets O2C/AR Cycle Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency. Providing coaching and feedback to team members to enable them to improve their performance Handling Escalation Provide inputs on process and system to the team Competencies Required: Assign work to the team members on a daily basis Review daily transactions & monitor completion of work Team management and Transaction Monitoring Productivity Improvement Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures, external regulations and information security standards Management reporting and oversight Leading a team of executives for checking, verifying, and validating data to ensure all details are correctly mentioned Driving Quality initiatives in the process to attain measurable positive results Create reports on a daily, weekly & monthly basis for performance review with the onshore team Conduct quality audits from a sample of transactions Onboard any new team member & complete training Understanding on DSO and its calculation Understanding on Aging, past due & Delinquency reporting Understanding on Bad debts. Recovery and write off Hold regular feedback & coaching sessions with the team Communicate with the internal teams within the client area for any further information required for completing transactions Capture metrics in the process & analyze trends to take proactive measures Have business reviews with the clients & internal management Ensure the quality of the transactions is in compliance with predefined parameters Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns Skill Requirements: Qualifications Graduate/Masters in Accounting Good accounting knowledge which includes, preparation of JE and AR knowledge (Cash Application, Billing & Collections. At least 5 - 8 year of operational experience Basic Excel skills and knowledge of ERP SAP/Oracle, is desired Strong numerical skills with an attention to detail Good written and Oral communication skills Ability to prioritize & multi-task Exhibits meticulous attention to detail Excellent problem solving & analytical skills

Plan and execute daily field visits to follow up with delinquent customers Negotiate payment commitments, settlements, and track promises to pay DPR of Target, visits, and collections. Coordinate with the TC & FOS for escalated recovery

To ensure the achievement of disbursement targets with minimum delinquency Identifying Joint liability Groups & disbursed loans, to suit the target customers and geographies. Enabling business growth by developing and managing a teams across assigned territories for deeper market penetration and reach. Assess potential client base and product acceptability in new regions, areas & opportunities for geographical expansion of operational areas. Disbursement, repayment and delinquency management, achieving daily / weekly collections targets Makes a close follow up of the disbursed loans, especially of the ones not paying on time. Undertake regular field visits, Centre Meeting and loan applicants Maintaining portfolio quality by tracking & controlling Normal dues, Nonstarters, Delinquency, & Frauds. Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensuring weekly / daily meetings & visit to centre Fresher to maximum of 5yrs exp + as a sales officer in microfinance business Basic understanding about Microfinance business and JLG model working would be preferred. Key Skills Relationship management, Business sourcing Flair for sales Understand critical attributes of customer service Qualification- Graduate in any discipline Location - Mumbai,Delhi / NCR ,Pune,Bangalore,Hyderabad,Chennai

Major Deliverables: Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio. Location - Mumbai,Delhi / NCR ,Pune,Bangalore,Hyderabad,Chennai

Role Description: Customer Service Executive Title: Customer Service Executive Level: Executive Reports to: Sales Manager Section: Sales Vehicle Finance Department: Sales Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction Key Accountabilities: Lead Generation Generates lead for deals through interactions with DSE or through channel partners/open market Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries Cross-selling product offerings to customers Educates customer with information to build their understanding of issues and capabilities Goes beyond their day to day work to assist customers in a positive manner Dealer Relationship Management Maintaining relationship with assigned dealer Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan applications KPIs: Units Disbursed 1st EMI Resolution RC Collection Qualification: Any Graduate Experience : 0-2 years work experience only in Vehicle Sales Skills & Competencies Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Behavioural Competencies Execution Excellence Customer Centricity Hiring Parameters: Should be comfortable to move in the market Should have learning attitude Should have bike and license Should have good knowledge of RTO Should have product knowledge Location - mumbai,delhi,pune,bangalore,hyderabad,chennai

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations. Location: mumbai,delhi,pune,bangalore,hyderabad,chennai

We are looking for collection managers to handle our Retail and BB portfolio in Pune and Nashik region. The role holder is responsible for meeting the target assigned for the portfolio and vendor managed. Key responsibilities include achievement of set targets along with 100% process adherence. Collection Manager/ Agency Manager to ensure that the vendor adheres to the regulatory norms & process requirements which have been communicated as a part of COC/ agreement during empanelment. Ensure 100% allocation of the portfolio allocated for field coverage & payment follow up Ensure adequate workforce is deployed by the vendor for field coverage of accounts allocated across pin codes/ geographies Field workforce has to be DRA Certified as per regulatory norms All resources managing YBL portfolio have to have valid YBL ID cards & receipt books issued All payments collected on field to be deposited/ applied within the TAT Timely communication on targets across portfolio parameters of resolution, rollback & normalization to Agency proprietor & agency manager Ensure achievement of Resolution, Rollback/ Normalization targets assigned on the portfolio allocated are achieved Timely submission of used receipts & ensuring payment application within the approved TAT. Receipt reconciliation to be done within the approved cut off date Start of month audits to be conducted to ensure 100% process adherence. Any abbreviations to be reported to location head/ RCM as appropriate Field follow up to be updated in DCR & trails to be sent to Central Team for updation in V+ for all cases referred/ allocated Communication on pickups for accounts where pickups have been generated Ensure vendor payouts are timely raised & commission is subsequently paid to vendors Agency to operate within the regulatory framework with 100% compliance of regulatory norms Direct field follow up on difficult cases by Agency Manager along with agency proprietor/ agency supervisor for personal traction of high risk accounts. Ensure necessary investigation of complaints received across channels are shared post necessary review to prevent any reputational/ financial loss for the Bank. Identify & recommend cases where Legal recourses need to be sought & ensure legal coverage of all accounts allocated as appropriate Ensure regular exchange with agency proprietor on key deliverables & process norms on any variance/ process gap Ensure quality resources are hired & deployed by agency proprietor on YBL portfolio Ensure regular agency visits & review with field team Ensure there is no financial/ non-financial exchange with any third party (customer/ agency resources etc) All communication to the agencies to be sent only on registered email id Ensure all customer interactions are updated in DCR for future reference Ensure all customer issues involving judicial bodies are highlighted to all internal stake holders (Legal/ Compliance) Ensure rightful representation of the Bank in any customer/ third party interaction Timely closure of receipt reconciliation & providing confirmation on data destruction