3017 Collections Jobs - Page 11

He should have a knowledge to drive numbers and productivity of the portfolio , He should have experience to make reports for day to day activities He should be responsible for the Agency Audits , Proper dexterity with Quality team to under stand their identified errors of External vendors towards Audit perspective

Role Summary: We are seeking proactive and customer-focused professionals to join our Escalation & Recovery Team in the role of Customer Success Executive. This position involves direct interaction with customers, addressing escalated cases, resolving disputes, and supporting a mutually win-win closure through effective communication and client handling. Candidates with a background in customer service, sales escalations, or recovery will excel in this role. Key Responsibilities: Manage and resolve escalated/dispute situations in a timely manner. Coordinate with internal departments and clients to resolve payment, documentation, and dispute-related issues. Engage in negotiations with clients to facilitate a balanced solution while ensuring a positive customer experience. Conduct regular visits for resolution and negotiation. Maintain accurate and detailed records of all interactions, case progress, and resolution timelines. Build strong relationships with clients, ensuring a professional and supportive recovery experience. Identify operational gaps and recommend process improvements to reduce future escalations. Candidate Requirements: 3-6 years experience in collections, CRM, Escalation handling or similar roles Excellent communication, negotiation, and documentation skills Good team handling & inter departmental coordination skills.

Handle inbound and outbound voice calls professionally. Resolve customer queries or issues in a timely and efficient manner. Maintain accurate call records and customer interaction logs. Share Your Resume: PARVATHI HR 7358179139 Required Candidate profile Immediate joiner. Telugu / Hindi / Malayalam / Kannada Good communication and listening skills. Fresher candidates are welcome. 12th to Any Graduate. Day Shifts/Rotational week off Male and Female

As a Asst Manager- Collections you will handle Customer/Distributors and responsible for end to end account reconciliation. Monitoring Credit block release based on payments and outstanding. You will also be responsible for resolution of disputed payment/invoice issues with customers. Responsible for reaching out to customers for Account Reconciliation, payment issues, invoice details against unadjusted payments based on information received from Customer. Acts as the liaison between Company and customers and manage overdue accounts. What were looking for: Education: B.Com/B.B.A. Experience: 4-5 years High Volume corporate Collections experience. Experience with SAP a plus Knowledge of Billing and Collections procedures Accounts Receivable/GST/TDS knowledge/experience a plus How you will thrive and create an impact: The duties includes collection calls and/or correspondence in a fast paced goal oriented collections department. Handling escalations & negotiating past due accounts for debt recovery. Monitoring and following-up overdue accounts for timely resolutions. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with Distributors and Sales Team. KEY RESPONSIBILITIES Making payment reminder outcalls to Customers for overdue payments and ensuring timely payment collections. Achieving Collection Target set for the region. Increase collection efficiency through regular follow up with Customer & Sales Team via phone call, email & customer meetings. Approving orders and releasing in the same in SAP inline with Company Policy. Perform end to end Customer Account Reconciliation and ensure books are well reconciled. Monitoring unadjusted payments and working closely with internal customer for reduction of same to lowest possible level. Monitoring pending CRP (cash receipts) and responsible for reduction of same to lowest possible level by working closely with Treasury and AR back office team. Customer visits to be done for dispute case resolution as per appointment given by the customer to collect the overdue payments. Escalating to seniors/supervisors irregular cases and seeking help in closing them. Identifying complaints received from Customers and working closely with Sales team & concern dept for resolution. Responsible to prepare monthly AR Ageing Provision inline with policy. Ensure collection efficiency and cost of collection while tracking and controlling the delinquency of accounts. Should handle system control and managing Customer billing Blocks / Unblock by following company guidelines and compliances. Working closely with Auditors w.r.t to SOX Complaince & Statutory Audit and close all open points are to be closed pertaining to AR related activities. Organize list according to severity of payment defaults. Should continuously seek out better ways of performing the processes and support process improvement initiatives. Print reports for management.

JOB DESCRIPTION Basic InformationPosition Title Territory Debt Recovery Manager Grade/Level O1 Department Debt Management Location Organizational RelationshipsPosition reporting to Area Debt Recovery Manager No. of Direct Reports Job Purpose This position is responsible to drive collections in the respective territory (s) and ensure sustainability of the business through timely collection & recovery Key ResponsibilitiesManagerial Responsibilities Recruitment & training for the collections team for effective collections & recovery Review the activities of the collections teams operating in different areas on a daily basis; ensure collectors are productive and efficient Ensure adherence to collection processes in the territory, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices Functional Responsibilities Allocation of accounts to collectors / agencies, monitoring their performance on a daily basis Monitor and ensure adherence to collection process and report the fraudulent practices of agencies / agents Conduct regular filed visits for handling customer grievances & provide required assistance; ensure on-time collection / repossession Job RequirementsQualifications Graduate Experience 5 years of experience in handling collections Functional Competencies Ability to work with integrated systems used for tracking & monitoring collections Operational execution Behavioral Competencies Relationship Management (critical for retaining key customers) Strong communication and interpersonal skills

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team. The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance. Proficiency in both English and Hindi is essential for this role. Key Responsibilities Audit outbound collection calls to ensure compliance with company policies and regulatory guidelines Evaluate call quality and provide constructive feedback to collection agents Identify process gaps and recommend actionable solutions to enhance performance Conduct periodic calibration sessions with team leads and stakeholders to ensure alignment in quality standards Prepare detailed reports on quality trends, agent performance, and improvement areas Collaborate with training teams to design refresher modules based on audit findings Ensure adherence to quality metrics and participate in internal reviews and quality checks Support any investigations or escalations with relevant call records and findings Key Requirements Minimum 1-2 years of experience as a Quality Analyst/ Call audit in a collections or customer service process (preferably BFSI sector/Collection) Excellent command over spoken and written English, Hindi, Tamil & Telegu (mandatory). Strong analytical and listening skills Good knowledge of quality monitoring tools and MS Office (Excel, PPT) Familiarity with CRM systems, call recording tools, and QA scorecards Ability to work independently and manage multiple priorities in a fast-paced environment Strong interpersonal skills with a solution-oriented approach Compensation If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team. The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance. Proficiency in both English and Hindi is essential for this role. Key Responsibilities Audit outbound collection calls to ensure compliance with company policies and regulatory guidelines Evaluate call quality and provide constructive feedback to collection agents Identify process gaps and recommend actionable solutions to enhance performance Conduct periodic calibration sessions with team leads and stakeholders to ensure alignment in quality standards Prepare detailed reports on quality trends, agent performance, and improvement areas Collaborate with training teams to design refresher modules based on audit findings Ensure adherence to quality metrics and participate in internal reviews and quality checks Support any investigations or escalations with relevant call records and findings Key Requirements Minimum 1-2 years of experience as a Quality Analyst in a collections or customer service process (preferably BFSI sector/Collection) Excellent command over spoken and written English & Hindi Strong analytical and listening skills Good knowledge of quality monitoring tools and MS Office (Excel, PPT) Familiarity with CRM systems, call recording tools, and QA scorecards Ability to work independently and manage multiple priorities in a fast-paced environment Strong interpersonal skills with a solution-oriented approach Compensation If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients acrossbanking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Work location Pune JD as below 5+ Years Only 30 days : We are looking for a highly skilled Java Developer with expertise in Spring Boot, Confluent Kafka, and distributed systems . The ideal candidate should have strong experience in designing, developing, and optimizing event-driven applications using Confluent Kafka while leveraging Spring Boot/Spring Cloud for microservices-based architectures. Key Responsibilities: Develop, deploy, and maintain scalable and high-performance applications using Java (Core Java, Collections, Multithreading, Executor Services, CompletableFuture, etc.) Work extensively with Confluent Kafka , including producer-consumer frameworks, offset management, and optimization of consumer instances based on message volume. Ensure efficient message serialization and deserialization using JSON, Avro, and Protobuf with Kafka Schema Registry . Design and implement event-driven architectures with real-time processing capabilities. Optimize Kafka consumers for high-throughput and low-latency scenarios. Collaborate with cross-functional teams to ensure seamless integration and deployment of services. Troubleshoot and resolve performance bottlenecks and scalability issues in distributed environments. Familiarity with containerization (Docker, Kubernetes) and cloud platforms is a plus. Experience with monitoring and logging tool- Splunk is a plus.

Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose: To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities: Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification: Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking.

Job Title: Collection Executive skills: Proven experience as a Collection Specialist, billing procedures, MS Office, Excellent communication and interpersonal, regional language. 9690729016

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. You'll have the opportunity to work with the latest technologies, ensuring the applications delivered are high performing, highly available, responsive, and maintainable. Your primary responsibilities include: Analytical Problem-Solving and Solution EnhancementAnalyze, validate and propose improvements to existing failures, with the support of the architect and technical leader. Comprehensive Engagement Across Process PhasesInvolvement in every step of the process, from design, development, testing release changes and troubleshoot where necessary, providing a great customer service. Strategic Stakeholder Engagement and Innovative Coding SolutionsDrive key discussions with your stakeholders and analyze the current landscape for opportunities to operate and code creative solutions Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A, with Minimum 3-5 years of experience with software development. Experience in have working knowledge on Java 8 or higher. Proven working experience on both Spring and Hibernate (Spring 4 or above). Experience in knowing OOP concepts well.\ Should be proficient in Exception Handling, Collections, Abstract Classes and Interfaces, Constructors, File IO (Input/Output) and Serialization, Collections (List, Map, Set), Access Specifiers, Exceptions (Checked, Unchecked), Generics, Java Keywords (Static, Final, Volatile, Synchronized, Transient), JVM (Java Virtual Machine) and Memory Management, Multithreading and Synchronization, JSP (Java Server Page)/ Servlets Preferred technical and professional experience Should be conversant with Build tools like Ant, Maven and Git Must have experience on Design patterns and Optimize usage. Proven work experience on Spring Core, Spring ORM, Spring DAO, Spring AOP, Hibernate would be an added advantage

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. You'll have the opportunity to work with the latest technologies, ensuring the applications delivered are high performing, highly available, responsive, and maintainable. Your primary responsibilities include: Analytical Problem-Solving and Solution EnhancementAnalyze, validate and propose improvements to existing failures, with the support of the architect and technical leader. Comprehensive Engagement Across Process PhasesInvolvement in every step of the process, from design, development, testing release changes and troubleshoot where necessary, providing a great customer service. Strategic Stakeholder Engagement and Innovative Coding SolutionsDrive key discussions with your stakeholders and analyze the current landscape for opportunities to operate and code creative solutions. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A, with Minimum 3-5 years of experience with software development. Experience in have working knowledge on Java 8 or higher. Proven working experience on both Spring and Hibernate (Spring 4 or above). Experience in knowing OOP concepts well. Should be proficient in Exception Handling, Collections, Abstract Classes and Interfaces, Constructors, File IO (Input/Output) and Serialization, Collections (List, Map, Set), Access Specifiers, Exceptions (Checked, Unchecked), Generics, Java Keywords (Static, Final, Volatile, Synchronized, Transient), JVM (Java Virtual Machine) and Memory Management, Multithreading and Synchronization, JSP (Java Server Page)/ Servlets Preferred technical and professional experience Should be conversant with Build tools like Ant, Maven and Git Must have experience on Design patterns and Optimize usage. Proven work experience on Spring Core, Spring ORM, Spring DAO, Spring AOP, Hibernate would be an added advantage

As an Assistant Manager -Trade Finance at Business Process Operations you are responsible for reviewing & performing checks on trade finance transactions processed by Level 1 & validating all transactions in accordance with ICC guidelines, regulatory compliance (FEMA/RBI), and client-specific SOPs. This is a high-impact role requiring deep domain expertise in trade finance, international banking procedures, and documentation standards. Key Responsibilities Perform Level 2 (L2) checking and authorization of trade finance transactions, including import/export, document checking, and international guarantees. Oversee day-to-day operations while ensuring compliance with FEMA, RBI, and internal bank guidelines. Review all trade documentation in accordance with international banking standards and client-specific requirements. Achieve 100% transaction turnaround within the defined SLA and following 6-eye check process with good efficiency. Monitor operational KPIs to ensure delivery on quality and turnaround time metrics. Coordinate with Client Support teams to resolve operational issues and drive continuous improvement. Maintain and enhance SOPs and ensure adherence to compliance and internal control procedures. Drive team performance, manage goal setting, succession planning, and create staff backups. Ensure all deliverables are completed accurately and within deadlines as per IBM/client expectations. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate with 5+ years of hands-on experience in international trade finance operations. Strong working knowledge of Letters of Credit, Collections, Guarantees, and Trade Finance-related banking products . Experience in regulatory and compliance checks (AML, vessel checks, pricing/tariff reviews). Proficiency in processing SWIFT messages (MT103 / MT202) and performing workability checks. Preferred technical and professional experience Familiarity with UCP , URR , and ISBP guidelines. Ability to develop and contribute to Standard Operating Procedures (SOPs). Professional certifications such as CDCS (Certificate for Documentary Credit Specialists) or CSDG (Certificate for Specialists in Demand Guarantees) are a strong advantage. Strong analytical thinking, data analysis, and problem-solving skills. Excellent interpersonal and organizational abilities.

As a Process Analyst– Order Management (Health Care - Voice), you will be responsible for resolving inquiries, requests, and concerns and providing accurate information. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order management. Recognize potential threats and suggest suitable actions. Adhere to SLAs and timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate with a minimum of 2 years of work experience in a Healthcare domain. Ability to handle queries through calls and email follow-ups. Experience in Collections (preferred) Readiness to work in shifts as needed for the job. Strong communication abilities with fluency. Ability to work under pressure. Preferred technical and professional experience Proficient in MS Office applications. Self-directed and ambitious achiever. Meeting targets effectively. Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

Handle inbound and outbound voice calls professionally. Resolve customer queries or issues in a timely and efficient manner. Maintain accurate call records and customer interaction logs. Share Your Resume: SWARNAVENI HR 6281260140 Required Candidate profile Immediate joiner. Telugu / Hindi / Malayalam / Kannada Good communication and listening skills. Fresher candidates are welcome. 12th to Any Graduate. Day Shifts/Rotational week off Male and Female

Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose: To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities: Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification: Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking.

Role & responsibilities Responsible for making outbound calls to collect overdue loan payments. Maintain call records, engage customers, follow scripts, upsell products where applicable, and achieve personal/team targets. Preferred candidate profile Must be DRA certified by IIBF. Work is target-based. Experience in outbound calling or collections preferred. Location: Vadodara.

Role & responsibilities: Lead and manage a team of collection agents (tele-calling and/or field) for unsecured loan recoveries. Drive daily collections and monitor performance across buckets (30+, 60+, 90+ DPD). Implement skip tracing, hard bucket recovery, and NPA handling strategies. Review and analyze collection data, generate performance MIS, and provide insights for process improvement. Ensure compliance with regulatory guidelines and maintain ethical collection practices. Coordinate with cross-functional teams (Legal, Risk, Ops) for complex case closures. Mentor and motivate the team to achieve individual and team targets. Preferred candidate profile: 4 to 9 years of experience in retail/unsecured loan collections. Minimum 12 years of experience leading a team (tele or field). Prior experience with NBFCs, fin-techs, or recovery agencies is highly desirable. Hands-on experience with skip tracing, recovery tools, and hard bucket collection. Strong analytical, communication, and team management skills. Proficient in Excel and reporting tools.

Greetings from 1Point1..!!! HIRING FOR DRA CERTIFIED CANDIDATES . Looking for an Immediate Joiners(Both Male and Female can apply) Designation : CRE Qualification : Any Graduation or PUC Completed with DRA Certificate can apply. Salary : Good hike on previous salary Interested candidates can call to HR BOPANNA : 8310707317 or can share the CV to same whatsapp number

Hiring For International Voice Process Cab Facility Grad/UG Fresher are welcome For BE/B.Tech 6 Months exp with International BpO -3.80 LPA & Grad/UG/BE/Btech/with 1 year Exp International BpO -5.30 LPA Call- Himanshu 9289877542

Primary responsibility: Development of products/services and providing client support as and when required. • Develop and demonstrate domain knowledge relevant to the product. Secondary • Coordinate with other teams/SME's in day to dayworking. Additional Good documentation and communication skills. Be a good team player, working closely with analysts andteams. Eager to learn new technology Unique Knowledge &Skills Knowledge requirement Primary: • Java/J2EE • Hibernate • RESTful services • Knowledge of DB (Oracle, MySQL). • Angular [optional] Preferred if knowledge of : jPOS Skill requirement 1.Developing system functionality in various languages/technologies. 2.Familiarity with different software development methodologies. 3.Sound conceptual and working knowledge of database systems and SQL. 4.Experience with software engineering tools, test driven development, version control system. 5. Knowledge of interactive applications, design patterns,best practices and widely used industry frameworks such as JPOS and Angular JS will be an added advantage. Role & responsibilities Preferred candidate profile

Process- Loan Recovery, Collection Voice Process Experience- fresher/experience Good communication skills in Hindi & Marathi and Basic English Salary: Fresher- Upto 13k in hand + incentives Experience- Upto 16k in hand + incentives. Rounds of interview : HR, Ops. Preferred candidate profile HSC is mandate Job location:- Karishma chowk Kothrud and Navale Bridge Pune. To schedule your interview Call or send your CV through WhatsApp HR Swapnali:- 9822946582

Track and follow up on outstanding account receivables. Visit customers regularly to ensure timely payments. Notify customers on SLA-crossed payments and overdue accounts. Investigate historical debts and billing discrepancies. Resolve invoicing and POD-related issues. Engage with customers to discuss overdue payments per agreed terms. Update payment status records and maintain accurate documentation. Prepare and present weekly collection reports. Work on targets and should have the mindset to work hard to earn variables/incentives. Essential requirements - Proven experience as a Collection Specialist or in a similar role. Strong understanding of billing procedures and account receivables. Proficiency in MS Office and database management. Target-driven with a results-oriented approach. Excellent communication and interpersonal skills. Knowledge of regional language and geographical familiarity. Must own a two-wheeler for field visits.

3 Years+ experience in Voice Collections (OTC) Graduate Only Budget - Upto 6.50 LPA 5 Days/ US Shifts Cabs (Immediate Joiners/Max Notice Period - 15 Days) (Excellent Communications Skills Required) Please Call - 9999869475

3 Years+ experience in International Voice Collections (OTC) Graduate Only Budget - Upto 6.50 LPA 5 Days/ US Shifts Cabs (Immediate Joiners/Max Notice Period - 15 Days) (Excellent Communications Skills Required) Please Call - 9999869475