6 Collections Executive Jobs

Job description We are looking for a self-driven and competent Executive-Collections/ Sr. Executive-Collections to facilitate our collection process and trace and contact B2C clients for collection of outstanding payments. To be successful in this role, you must possess knowledge of the B2C collections process and should be able to strike a balance between maintaining trustful relationships and ensuring timely payments. Role & responsibilities Contacting customers and informing them of their overdue bills. Advising customers on their payment options and suggesting methods of payments Negotiating suitable payment plans. Take actions to encourage timely debt payments Resolve billing and customer credit issues Update account status records and collection efforts Report on collection activity and accounts receivable status Assist in improving collection strategies to drive continuous improvement in the collections process. Research and resolve payment discrepancies. Verify clients and customers who appear to be potential defaulters. Aggressively work on hard recovery of bad debts, insolvent clients, defaulters and fraud cases. Find/trace and contact clients to ask about their overdue payments Manage field executive for recovery. Preferred candidate profile 1. Minimum 2.5 years of experience in a B2C collections/ recovery role. 2. Strong verbal and communication skills. 3. Ability to work in a deadline driven and target-based role. 4. Ability to speak persuasively and listen critically 5. Knowledge of MS-Office is a must. 6. DRA will be advantage

Job Title: Collections Executive Education Loans Department: Collections Location: Bangalore Reporting to: Collections Manager Experience Required: 1-3 years in retail loan collections, preferably education loans Job Summary: The Collections Executive will be responsible for managing overdue education loan accounts, following up with customers for payments, negotiating settlements, and ensuring timely recovery while maintaining a positive customer relationship. The role involves tele-calling, coordination with internal teams, and compliance with RBI and company guidelines. Key Responsibilities : Follow up with customers for EMI payments on overdue education loan accounts. Call delinquent customers to negotiate and collect payments. Maintain and update collection status in internal systems and MIS reports. Coordinate with legal, customer service, and operations teams as needed. Escalate chronic defaulters and support legal proceedings when required. Ensure collections adhere to fair practices and regulatory norms (RBI guidelines). Achieve monthly recovery targets and resolve customer queries related to collections. Key Skills: Good communication and negotiation skills Understanding of education loan products and repayment structures Knowledge of local geography and language (preferred) Ability to handle pressure and work independently Familiarity with collection tools, CRM systems, and mobile collection apps Qualifications: Graduate in any discipline (Commerce/Finance preferred) 1-3 years of relevant experience in retail loan collections (preferably education loans or unsecured loans) Interested candidates can call mail me at diya.nande@excelr.com or call at 6364890349 Thanks & Regards, HR Recruiter 6364890349 diya.nande@excelr.com www.excelr.com

We are looking for a Team Leader- Collections to oversee a team responsible for recovering outstanding payments, achieving monthly targets, ensuring regulatory compliance, and maintaining strong customer relations. This role blends leadership, strategy, and hands-on recovery operations. Key Responsibilities Target Achievement & Strategy Drive collections to meet/exceed monthly recovery goals; analyse performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions Develop effective collection strategies for different account segments. 2. Team Leadership & Coaching Lead and mentor collection agents; conduct 1:1s, team meetings, performance reviews and training sessions. Monitor attrition and shrinkage; implement retention and contingency plans. 3. Customer Accounts & Recovery Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements 4. Reporting & Analytics Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction. Deliver regular operational reports, root cause analyses, and improvement plans. 4. Compliance, Audit & Documentation Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards. 5. Process & Operational Excellence Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs. Share knowledge and best practices with cross-functional teams. Required Skills & Competencies Functional 3-4- years in collections; minimum 1-2 years in leadership. Strong negotiation, communication, and conflict-resolution abilities . DRA Certified. Resilience under pressure; manages ambiguity in complex/dynamic environments. Qualifications Bachelors degree in business, finance, or related field preferred; equivalent experience may qualify . Key Performance Metrics Monthly & cumulative collections vs targets. Reduction in delinquency aging (30+/60+/90+ bucket improvements). Team attrition and shrinkage control. Compliance and call-quality audit scores. Customer satisfaction and dispute resolution rates. In case you wish to apply, please share your resume to surabhi.kumar@cityfurnish.com or connect on 7303801950

Collections Executive - Common Collections-Relationship Banking Group-Recovery Common Cost Allocation - CV,CE & SA Job Responsbibilites: To Ensure Quality portfolio. To focus on improving Collections in the area assigned individually or in a team / as a team. To adhere to the BANKS processes and procedures. To adhere to Audit requirement Job Requirements: Passion for Collection. Willing to Take challenges and responsibility Should have the ability to convince the customer to pay on our terms and conditions Educational Qualification Should be Graduate

Requirement: 40 FTEs Qualification: 10+2 OR Graduate Experience: Freshers OR Experience in collections (Tele calling) VETI 3 in English Languages required: Malayalam/ Kannada / Tamil Required Candidate profile CTC: Up to 30000/- Relocation benefit: 2-week accommodation, 1 way transport (Train/Flight) and Joining bonus

Collections Executive - AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Recovery Branch Level: E0 M2 Division: COMMERCIAL BANKING GROUP Function :SHBT Reporting Relationship: LOCATION RECOVERY MANAGER (LRM) Average No. of Direct Reportees : 0 2 Job Role / KRAs To Ensure Quality portfolio. To focus on improving Recovery in the area assigned individually or in a team / as a team. To ensure adherence MOPP Norms. To adhere to the BANKS processes and procedures. To adhere to Audit requirement. Job Requirements, Skills, Knowledge prerequisites Passion for Collection. Willing to Take challenges and responsibility Should have the ability to convince the customer to pay on our terms and conditions Educational Qualifications Graduate & above Experience Profile 1-3 years Benchmark Companies CHOLA DBS SUBH LOANS SHRIRAM FINANCE MAGMA SUVIDHA INDIA BULLS SREI HDFC BANK (Group Set up) ICICI BANK(Group Set up)