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5 - 10 years
10 - 12 Lacs
Chennai
Work from Office
Role & responsibilities Managing the process and productivity for the assigned centre. Conduct risk based assessments on processes in order to better determine areas of focus for internal controls. Developing, implementing and Monitoring Compliance. Training & developing the team on processes and collection strategies. Maintaining MIS and weekly trackers on the quality, process and training. Conducting Training and assessments at centers. Works in close co-ordination with the Collection managers in delivering superior service Managing. Co-ordination with quality officers for quality assurance and process orientation. KEY RESPONSIBILITIES Responsible of centre profitability. Responsible for process proficiency. Strong analytical and understanding skill. SKILLS / COMPETENCIES REQUIRED Graduate (Any Stream) 2-4 yrs experience. Good communication. High
Posted 3 months ago
3 - 7 years
4 - 7 Lacs
Chennai
Work from Office
Role & responsibilities To Handle minimum of 3 - 5 team leaders with their team To achieve collection targets of the Respective portfolios assigned. Co-ordinate with bank team with respect to day to day operations. Continuously monitoring Tele-calling teams performance, suggest and implement Strategies to enhance productivity. Responsible for managing attrition across assigned teams. Responsible for smooth flow of process relating to collections. Prepare and publish report on daily team performance. KEY RESPONSIBILITIES Team Handling, Target Achievement. Suggest and Implement Strategies to enhance productivity. SKILLS / COMPETENCIES REQUIRED Graduate Preferred candidate profile Graduate 0 - 5 yrs experience. Good communication and Keyboard skills. High level of Self Drive/Enthusiasm.
Posted 3 months ago
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