30 Collection Manager Jobs - Page 2

What you will do Agency Management: Lead and manage a network of external collection agencies, ensuring they meet performance targets and adhere to regulatory and company standards. Field Recovery Strategy: Develop and implement field recovery strategies to recover overdue accounts, optimize collection routes, and increase recovery rates. Collections Flows Optimization: Design and improve collection workflows to enhance recovery efficiency, reduce costs, and improve customer engagement. Performance Monitoring: Set KPIs and monitor the performance of collection agencies, ensuring that recovery targets are consistently met. Collaboration: Work closely with internal teams (e.g., Operations, Legal, and Customer Support) to coordinate field operations and ensure a seamless recovery process. Training & Development: Provide ongoing training and support to agency teams to ensure they are well-equipped with the necessary tools, techniques, and knowledge to succeed in their recovery efforts. Risk and Compliance Management: Ensure that all collections practices comply with relevant laws, regulations, and internal policies to avoid legal risks and maintain ethical standards. Reporting & Analytics: Regularly report on the performance of field recovery efforts and identify areas for improvement. Stakeholder Communication: Maintain clear and regular communication with key stakeholders, including senior leadership, regarding recovery progress and challenges. Process Improvement: Continuously evaluate and refine the collections process to optimize results and enhance overall operational efficiency. What you will need Educational Background: A Bachelors degree in Business, Finance, or a related field; advanced degree or certifications in collections or related fields is a plus. Experience: Proven experience in managing collections and field recovery teams, preferably within a financial or lending environment. Field Recovery Expertise: Deep understanding of field recovery operations, strategies, and best practices in collections. Agency Management: Experience in managing external agencies, including performance monitoring, negotiations, and relationship management. Leadership Skills: Strong leadership abilities with a track record of managing and motivating teams to achieve recovery targets. Communication Skills: Excellent communication and interpersonal skills, with the ability to engage with internal teams, agencies, and stakeholders at all levels. Regulatory Knowledge: Familiarity with the legal and regulatory frameworks surrounding collections and recovery practices. Problem-Solving: Proactive problem-solving abilities with a focus on finding practical solutions to improve collections outcomes. Customer-Centric Mindset: Ability to balance collections targets with maintaining positive customer relationships. Location: Pune, Kolkata, Ahmedabad and Surat Interested candidates can apply using the link below: https://forms.gle/yBSd1oYcvKpNkdVz7

Experience: 2 - 6 Years Job Responsibilities: Responsible for managing the collections process for the allocated pool. Ensure field collection visits to customers for achieving resolution of allocated accounts. Responsible for achieving monthly targets. Ensure that monthly bucket wise resolution targets are achieved. Ensure maximum recoveries by collaborating with other teams including legal/central collections. Achieve target collections of charges and late payment penalties from customers. To maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing collection feedback regularly. Ensure Collection Process and Legal guidelines are adhered to and Collections Code of Conduct is followed.

Overseeing staff members and ensuring the accurate and timely invoicing of customers. Setting payment collection goals and targets for the department. Creating and implementing a strategy to improve the collection of outstanding credit. Implementing collection policies and procedures to avoid excessive outstanding credit. Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations. Implementing deadlines for invoicing and payment collection. Negotiating with customers in cases when nonpayment occurs. Preparing monthly feedback reports on payment collections. Remaining informed of any legislative procedural training regarding debt collection. Training and mentoring of staff members in the collections department. Analyzing performance and drawing up action plans. Establishing strong relationships with staff and clients. Ensuring all staff exercise good time management. Obeying agency regulations, guidelines, and policies, and ensuring staff does the same. Researching current industry/market trends and using knowledge for business improvement. Assigning territories, schedules, and appropriate supplies and equipment to staff members. Traveling to customer sites and evaluating Field Representative Should have strong Leadership Quality to Inspire, mentor & encourage Managers, Should have Good Communication Skills Should have capability to develop strategies to overcome Challenges Should Hire Good skip Tracking Agencies Should Visits on High POS and Problematic Cases Should be well versed with all over Mumbai Location Well versed with Advance Excel

Role & responsibilities This role is primarily responsible for collections and recovery of overdue payments from customers in identified stressed accounts (critical NPA) to maximize overall profitability. Handled in-house and outsourced collection setup including agency management Handling and managing teams Ensure collection and recovery in identified stressed accounts with focus on critical NPA cases Continuously monitor collection / recovery status and take corrective actions to ensure closure of critical NPA cases in the assigned zone Ensure collection and recovery for identified accounts and periodically monitor the processes to enhance efficiency in collections Execute plans as per the MIS reports on number of cases, current portfolio size, security deposition etc. of critical NPA cases and strategize collections and recovery based on forward flow, backward flow, resolution, bucketing etc. Regular follow up with customers for settlement and collection payment Undertake necessary actions in co-ordination with the legal department for cases that need to be restructured, repossession of asset and for the booked-loss cases that can be recovered through legal intervention

Greenwings Innovative Finance Private Limited is looking for Collection Manager to join our dynamic team and embark on a rewarding career journey. Developing and implementing effective strategies for collections of overdue payments from customers. Monitoring and tracking customer accounts to ensure timely collections. Contacting customers to arrange for payment and to resolve any disputes or issues related to payments. Negotiating payment arrangements with customers in accordance with company policies. Ensuring compliance with relevant regulations and legislation. Conducting credit checks on new customers and making credit decisions based on risk assessments. Liaising with other departments to resolve customer issues. Maintaining accurate and up-to-date records of collections activities. Excellent communication and negotiation skills.