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Customer Support - Escalations Poshmark

1.0 - 5.0 years

0 Lacs

chennai, all india

On-site

Role Overview: As a Shipping Escalations Associate at Poshmark, you will be responsible for resolving complex customer issues in the marketplace, ensuring a positive experience for buyers and sellers. Your role will involve making decisions that balance customer satisfaction, process efficiencies, and margins. This entry-level position requires the ability to work a weekend schedule. Key Responsibilities: - Resolving complex and high-friction order-related issues, including shipping problems and high-value item concerns - Evaluating lost package claims and identifying reasons such as user errors, carrier issues, or insurance fraud - Collaborating cross-functionally to prevent and address fra...

Posted 1 week ago

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