307 Collaboration Tools Jobs - Page 3

You have 6-9 years of experience and are proficient in designing and implementing observability frameworks. Your expertise includes working with Dynatrace Managed and/or SaaS for application performance monitoring. Additionally, you have hands-on experience with enterprise observability technologies such as Grafana, Open Telemetry, Splunk, Datadog, and OpenSearch. Your responsibilities will include implementing standard methodologies for monitoring, logging, and alerting across distributed infrastructure stacks. Proficiency in at least one programming language, such as Python, JavaScript, or Java, is strongly preferred. Experience with Infrastructure provisioning, configuration, and decommis...

Role Contact centre BA Level - Senior Responsibilities, Skills and Expertise - Contact centre operation & modernization Hands-on experience capturing business requirements for contact center migrations (Amazon Connect, Genesys, NICE, Five9). Knowledge of contact center operations, KPIs, SLAs, and compliance needs in insurance. Familiar with IVR/IVA and core telephony including WFM, KM, Quality, Reporting analytics, Agent Assist AI enablement. Experience gathering IVR/A requirements from business, operations and telephony SMEs. Familiar with conversational AI/NLU tooling (Lex, Dialogflow, Kore.ai, etc.). Write IVR scripts considering business, CX, and compliance requirements. Prepare detailed...

Job Title: AV Support Specialist Department: Client Experience Centre Technology Team Role Overview The Bangalore Client Experience Centre is a flagship destination for immersive client engagement, innovation, and digital transformation. We are seeking a highly skilled and proactive AV Support Specialist to lead and manage all aspects of AV and immersive technology support for client visits, executive briefings, live events, and studio productionsincluding Level 1 (L1) support and vendor coordination for our green room studio. This role is pivotal in ensuring seamless, high-quality technology experiences for all stakeholders. The ideal candidate will be AV-certified, possess strong troublesh...

MS Exchange Administrator Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 350,000 EY people. As part of Enterprise Technology, youll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices,...

Role - CCaas PM and BA Level Manager Responsibilities, Skills and Expertise - Act as a trusted advisor in understanding and analysing client's business and technology problem / vision, conduct current state assessment with stakeholders via workshop, questionnaire, interview etc, analyse the collected datapoints / artifacts and provide meaningful insights / recommendations for future state design. CCaaS PM and BA Hands-on experience capturing business requirements for contact center migrations (Amazon Connect, Genesys, NICE, Five9). Knowledge of contact center operations, KPIs, SLAs, and compliance needs in insurance. Familiar with IVR/IVA and core telephony including WFM, KM, Quality, Report...

Business Design Consultant Business Design Consultant can take up opportunities in the business transformation engagements across sales, service, marketing & pricing functions with the lens of Customer Experience. Responsibilities, Skills and Expertise Act as a trusted advisor in understanding and analysing client's business problem / vision, conduct current state assessment with business stakeholders via workshop, questionnaire, interview etc, analyse the collected datapoints / artefacts and provide meaningful insights / recommendations for future state design. Preferred with business consulting background with sound knowledge of key enterprise business process, customer touchpoint & journe...

Your key responsibilities Technical Excellence 1. Basic Digital Literacy Proficiency in MS Office Suite (Excel, PowerPoint, Word) for reporting and content creation. Ability to navigate virtual collaboration tools (MS Teams, Zoom). 2. Learning Tools Familiarity Exposure to or willingness to learn Learning Management Systems (LMS) like SuccessFactors etc. Basic understanding of eLearning formats (SCORM, video-based learning). 3. Content Support Ability to assist in content formatting and uploading on learning platforms. Familiarity with basic design tools (Canva or PowerPoint) for creating simple learning aids. 4. Data Handling Comfort with basic data entry and reporting in Excel. Ability to ...

Your key responsibilities Event Technology Consulting & Support Lead technology support for all EMEIA and Americas EY wavespace and non-EY wavespace virtual and hybrid events. Participate in client meetings to provide IT consulting and ensure session design aligns with client requirements. Coordinate and supervise pre-event tech checks, design meetings, dry runs, and debrief sessions. Provide real-time IT support for virtual participants during sessions, including troubleshooting and escalation management. Live Event Production & Broadcast Organize and manage Teams meetings, breakout sessions, attendance, countdown/break timers, and screen sharing. Design and implement custom timers and grap...

Role - CCaaS Solution Architect Responsibilities, Skills and Expertise - Act as a trusted advisor in understanding and analysing client's business and technology problem / vision, conduct current state assessment with stakeholders via workshop, questionnaire, interview etc, analyse the collected datapoints / artifacts and provide meaningful insights / recommendations for future state design. CCaaS Solution Architect : Hands-on experience designing future state and transition state architecture plans for large scale CCaaS migrations (Insurance a plus). Partner with business and tech to help align on future state contact center / service tech architecture. Map high-level designs into detailed ...

Onboarding Specialist is a vital member of the HR team, responsible for delivering a seamless, engaging, and inclusive onboarding experience for new hires. This role ensures that employees feel welcomed, informed, and supported from the moment they accept their offer through their initial weeks at IBM. The candidate will have strong Japanese language proficiency (JLPT N2), a background in HR operations, and a passion for creating positive employee experiences. They will coordinate cross-functional teams, manage onboarding logistics, and continuously improve onboarding processes to align with company values and operational excellence. Key Responsibilities include: Manage end-to-end onboarding...

Role Overview: You will be a Business Analyst for Collaboration Tools at Zendesk, focusing on re-envisioning the use of collaboration tools to enhance the employee experience. Your role will involve managing Google Workspace and other collaboration tools, working with internal partners, and implementing leading SaaS applications. You will collaborate with various internal teams such as Product Development, People & Places, Go To Market, and Internal Communications to ensure scalable, secure, and innovative solutions for Zendesk's growth. Key Responsibilities: - Partner closely with different Zendesk organizations to translate short and long-term business needs into high-quality, scalable sys...

As a Business Development Manager based in Tirur, your role will involve identifying and pursuing new business opportunities, developing and maintaining client relationships, and participating in the creation and execution of business strategies. Your responsibilities will include market research, analysis of industry trends, negotiation with clients, and collaboration with internal teams to meet business goals. Additionally, you will be formulating proposals, conducting presentations, and working towards achieving revenue targets. Key Responsibilities: - Identify and pursue new business opportunities - Develop and maintain client relationships - Participate in the creation and execution of ...

Role Overview: As a PMCoE Lead Analyst at HighRadius, you will play a crucial role in the Project Management Center of Excellence by designing, implementing, and maintaining best practices, methodologies, and tools to enhance project delivery across the organization. Your focus will be on process optimization, developing others, and utilizing data for strategic decision-making to drive systemic impact. Key Responsibilities: - Lead the development and continuous refinement of standard project management methodologies and governance frameworks, including Waterfall, Agile, and Hybrid approaches. - Design, maintain, and provide training for standard PMCoE tools, templates, and key artifacts such...

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, Web-based Digital Health category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who We Are We Are Modernizing Medicine (WAMM)! We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vis...

As an Application Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: * Working on the end-to-end feature development and solving challenges faced in the implementation. * Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. * Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's...

As an Application Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: * Working on the end-to-end feature development and solving challenges faced in the implementation. * Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. * Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's...

As an Application Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: * Working on the end-to-end feature development and solving challenges faced in the implementation. * Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. * Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's...

As an Application Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: * Working on the end-to-end feature development and solving challenges faced in the implementation. * Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. * Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's...

As an Application Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: * Working on the end-to-end feature development and solving challenges faced in the implementation. * Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. * Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's...

As an Application Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: * Working on the end-to-end feature development and solving challenges faced in the implementation. * Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. * Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's...

Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills :Unified Communication and Collaboration Operations Good to have skills :NA Minimum 5 year(s) of experience is required Educational Qualification :15 years full time education Summary:As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyz...

Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills :Unified Communication and Collaboration Operations Good to have skills :NA Minimum 3 year(s) of experience is required Educational Qualification :15 years full time education Summary:As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyz...

Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills :Unified Communication and Collaboration Operations Good to have skills :NA Minimum 3 year(s) of experience is required Educational Qualification :15 years full time education Summary:As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyz...

Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills :Unified Communication and Collaboration Operations Good to have skills :NA Minimum 3 year(s) of experience is required Educational Qualification :15 years full time education Summary:As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyz...

As a Senior Software Dev Engineer Tester in the Group Disability technology organization at MetLife, you will play a crucial role in ensuring the functionality and quality of deliverables. Your responsibilities include: - Develop, document, and maintain functional test cases, test data, data validation, and scripts. - Identify, create, and utilize appropriate test data. - Execute and assess manual test cases, providing clear test results. - Automate and manage test cases for reusability and regression testing. - Identify, isolate, and clearly document bugs, working closely with developers for resolution. - Participate in requirements/design reviews, offering insights on functional requiremen...