45 Collaboration Tools Jobs - Page 2

As a Software Engineer at MetLife within the Group Benefits area, you will play a crucial role in designing, documenting, and maintaining functional test cases for distributed/FrontEnd-based applications. Your work will involve collaborating with a team of engineers in the onshore-offshore model, identifying and creating test data, executing manual test cases, and automating test cases for reusability and regression testing. Additionally, you will prepare test scenarios, test cases, and test data, ensuring adherence to standard project processes. Collaboration will be a key aspect of your role as you work closely with development team members, business systems/functional analysts, business teams, and applications to deliver high-quality software solutions. Your responsibilities will also include supporting integration, end-to-end, and user acceptance testing at the project or program level. To be successful in this role, you should have a Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, or a related field, along with 2 to 4 years of experience in enterprise application testing. Proficiency in writing clear test plans and cases, experience with test-first practices like TDD and BDD, and familiarity with automation tools such as Tosca, Selenium, or similar tools with Azure are essential requirements. Strong troubleshooting abilities, excellent communication skills, and the ability to work effectively in a collaborative environment are also crucial for this role. Preferred qualifications include experience in API testing, SAFe certification, and knowledge of Group Benefits. Key technical skills required for this role include familiarity with collaboration tools, agile practices, database development tools, and writing and executing automated tests. Additionally, experience with integration and testing tools like Docker, Selenium Grid, Jenkins, Lettuce, and Cucumber will be beneficial. MetLife, a leader in the financial services industry, is committed to creating a confident future for its colleagues, customers, and communities. If you are a motivated and forward-focused Software Engineer looking to make a meaningful impact in a dynamic and collaborative environment, we invite you to join us at MetLife - where it's #AllTogetherPossible.,

You are invited to join Vish Gyana Technology Solutions Pvt Ltd as an IT Technical Content Writer. In this role, you will be responsible for creating engaging, accurate, and SEO-optimized content that showcases our technical expertise and services. Your primary duties will include writing, editing, and proofreading technical content for various platforms such as blogs, white papers, case studies, product documentation, user manuals, and website pages. You will collaborate with developers, product managers, and marketing teams to ensure that the content aligns with project requirements and brand guidelines. As an ideal candidate, you should possess a Bachelor's/Master's degree in English, Communications, Journalism, Computer Science, or a related field. Additionally, you should have 1 to 6 years of experience in technical content writing, preferably in the IT or software industry. A strong understanding of IT concepts, software development, cloud computing, cybersecurity, DevOps, and related topics is essential for this role. You should also have excellent written and verbal communication skills, familiarity with SEO best practices, and the ability to manage multiple projects and meet deadlines. Experience with content management systems such as WordPress, documentation tools like Confluence, and collaboration tools including Google Docs and MS Office will be beneficial. Knowledge of HTML, Markdown, or other technical tools is considered a plus. If you have a portfolio or writing samples showcasing technical content, knowledge of AI, data analytics, or ERP systems, or experience working with marketing or design teams, it would be an added advantage. By joining our team, you will have the opportunity to work in a fast-paced environment with a passionate and growing team. You will contribute to impactful projects and cutting-edge technologies while enjoying learning, growth, and career development opportunities. We offer a supportive and flexible work culture where your contributions are valued and recognized. If you are excited about this opportunity, please send your resume and writing samples/portfolio to divya@vishgyana.com. We look forward to welcoming you to our team at Vish Gyana Technology Solutions Pvt Ltd.,

As a dynamic Customer Engagement and Experience Manager, you will play a crucial role in enhancing customer satisfaction and driving engagement through innovative digital solutions. Your responsibilities will include overseeing customer touchpoints, designing engagement strategies, and improving customer journeys across various apps and platforms. You will be required to develop and implement customer engagement strategies aimed at enhancing satisfaction and fostering loyalty. Analyzing customer journeys across digital platforms to identify pain points and opportunities will be a key aspect of your role. Collaboration with product, design, and marketing teams will be essential to create seamless user experiences. Utilizing data analytics to measure customer engagement and optimize strategies will also be part of your responsibilities. Your role will involve designing and executing initiatives for improved communication across customer touchpoints. Ensuring alignment of customer strategies with organizational objectives and branding will be crucial. Furthermore, you will contribute to the development of apps and mobility solutions with a customer-first approach. Supporting teams with collaboration tools like Jira, Confluence, and Miro will also be part of your responsibilities. To excel in this role, you should possess an MBA in Marketing, Operations, Strategy, or related fields. Additionally, you should have strong knowledge of customer engagement tools, analytics, and techniques. Excellent communication, problem-solving, and stakeholder management skills will be essential. Proficiency in collaboration tools such as Jira, Confluence, and whiteboard apps like Miro is required. An ability to analyze data and provide actionable insights, along with experience in digital transformation and customer-focused strategies, will be beneficial. Being team-oriented with a proven ability to work in cross-functional environments will also be advantageous.,

At R Systems, the vision is centered around cultivating a people-centric work environment where every individual feels valued, empowered, and inspired to excel. Employees are viewed as partners in the journey of growth and success, actively encouraged to bring forth innovative ideas and challenge the status quo. The commitment to fostering a culture of collaboration, creativity, and continuous improvement allows the company to consistently attract and nurture top talent across global offices. R Systems believes in a fulfilling career that extends beyond the work itself, creating a community where individuals come together to innovate and grow. The company celebrates festivals with the team, hosts workshops on time management, setting boundaries, and achieving work-life balance for stress-free living. An innovative mindset is nurtured among employees, enhancing problem-solving abilities and instilling a customer-centric ethos within the organization. The Automation QE team is responsible for quality assurance through test planning, tracking, test case development, and manual and automated testing of new features and regression testing. This includes mobile apps (Android and iOS), websites, middleware, and IOT devices like Garage Door Openers and Commercial Access Controls. Key responsibilities of the Automation QE team include: - 5 to 10 years of QE experience, including managing teams of 10+ members - Collaborating in Scrum, Daily Stand-up, Sprint activities - Analyzing user stories, developing test cases, and supporting regression testing - Designing automation solutions in collaboration with development and QA - Providing consultation on testing and automation strategies - Assessing current testing implementations, identifying areas for optimization - Conducting proof-of-concepts and providing tooling solutions for automation limitations Education and Certifications required: - Bachelor's Degree in Electronics, Computer Science, MCA, or related technical field - Quality Assurance Certifications (e.g., ISTQB) preferred - Cloud Certifications preferred Technology proficiency includes: - Programming languages/frameworks: Javascript, C#, Java, Python, .NET/Java frameworks - Test automation of web and mobile applications, middleware, firmware - Automation tools like Selenium, Playwright, Appium, SoapUI - Continuous integration and build automation systems (Jenkins, Bamboo, Octopus) - Cloud-based platforms (Perfecto, Source Lab, Lambdatest) - Scripting languages (Javascript, SQL queries) - Relational databases (Oracle, SQL server), no-SQL databases (Couchbase, Neo4J) - IOT domain, testing of cloud-hosted applications, SaaS - TDD/BDD approaches, tools such as Cucumber - Architecting and implementing solutions/frameworks for front-end and APIs - Test Management, Bug Tracking, Collaboration tools (Testrail, Jira, Confluence) - Source Code Management Tools (Git, TFS, RTC) - Non-Functional Testing, hardware testing experience is a plus.,

The installation project manager at INOPC will be a member of PGSV CH 2657 team and will contribute towards the effective functioning of the Installation project management team. You will be supporting the day-to-day activities of the GIS Installation project management team at factories that work on a wide range of international GIS projects. You will be responsible for processing documentation requests (Doku Requests) for Field Service Engineers worldwide, maintaining class overviews in S4 HANA partly automated by AI, archiving reports in XECM/S4 HANA, and forwarding Actions Required to Sales, Technical, or MPL teams. Additionally, you will maintain documentation of newly installed breakers in the system, create and structure new orders, and handle the handover and backhandover of orders to/from MPL. Invoicing and closing orders in SAP, maintaining the GCB invoice file, monitoring overdue items, and updating KPIs will also be part of your responsibilities. You will create spare part lists for FSEs, prepare GCB manpower & tools quotations, and support continuous improvement initiatives (CIPs). It will be your duty to ensure compliance with applicable external and internal regulations, procedures, and guidelines while embodying Hitachi Energy's core values of safety and integrity. To be successful in this role, you should have a bachelor's degree in B.Tech (EEE, Mech) and possess at least 2-3 years of experience in a similar project support or technical support role, preferably in an industrial or service-oriented environment. Solid experience with SAP S4 HANA, especially in order processing, documentation, and reporting, is essential. You should also be familiar with document management systems like XECM and collaboration tools such as Outlook, SharePoint, and Salesforce. Proficiency in MS Office applications (Excel, Word, Outlook) and proficiency in both spoken and written English language are required for this position. If you are a qualified individual with a disability and require reasonable accommodations to access or use the Hitachi Energy career site, you may request assistance by completing a general inquiry form on the website. Please provide your contact information and specific details about the required accommodation to support you during the job application process. This assistance is specifically intended for job seekers with disabilities needing accessibility support during the application process. Requests for other purposes will not receive a response.,

You will be responsible for providing VIP support to key executives including CEO, CIO, CFO, VPs, and others at customer locations with regards to IT issues and requirements. This includes coordinating and assisting VIP users in resolving any IT-related issues they may face. Your duties will also involve managing Video Conferencing units at the Board room and Executive Suites, as well as serving as the IT Single Point of Contact (SPOC) for Quarterly board of Directors meetings for business purposes. You should possess a good understanding of Microsoft products such as Windows, MS Office, and Outlook, along with basic knowledge of Microsoft 365 Suite. Additionally, you will be required to analyze hardware issues and collaborate with vendors to resolve them effectively. In this role, you will oversee Mobile Device Management, including Configuration on Demand (CoD) and User on Demand (UoD), as well as device leasing and asset allocation. Moreover, you will be responsible for policy alignment, report management for CEO's office and home, and handling MDM for iPhone and iPad gadgets. Your responsibilities will also include setting up meeting rooms for Video conferences and other presentations, providing AV setup support for Town hall Meetings, and demonstrating basic knowledge of networking. Strong communication skills, with proficiency in Hindi being an added advantage, are essential for effective coordination with vendors and managing collaboration tools like Cisco Webex and MS Teams. Furthermore, you will be expected to have product knowledge of Video Conferencing equipment from a connectivity perspective, particularly Polycom and Cisco systems. The role requires you to work onsite in Chennai from Monday to Friday, with working hours from 7.40 AM to 5.00 PM. Please note that the client will provide transport and food as part of the prerequisites for this position.,

The purpose of Prudential is to be partners for every life and protectors for every future. This purpose drives everything we do, creating a culture that celebrates diversity and ensures inclusion for our people, customers, and partners. At Prudential Health India (PHI), we are dedicated to making Indians healthier and bridging the health protection gap. PHI is a Zero to One team focused on deploying a greenfield health insurance platform in India, aiming to provide customers with a unique and empathetic experience. We are currently seeking a talented individual for the role of Technology Delivery Management, which may vary based on experience, expertise, and performance. This role involves managing a team and requires 7-15 years of experience. The position is located in Mumbai and requires on-site work. The Technology Delivery Management role at PHI involves overseeing the development of a cloud-native, microservices-oriented technology platform tailored to the health insurance domain. The platform consists of multiple applications supporting various business functions, including COTS vendor software, Prudential Group capabilities, and in-house engineering solutions. The ideal candidate will be responsible for delivering technology artifacts to stakeholders efficiently, ensuring high quality, minimal gaps, and alignment with business requirements. We are looking for three candidates, each focusing on a specific business area: Customer, Distribution, and Core. The responsibilities include understanding architectural direction, driving solution designs, planning technology delivery, ensuring implementation of solutions, and maintaining governance over application designs. The ideal candidate will have experience in health insurance or related fields, proven leadership in technology delivery, and the ability to translate business strategies into technology solutions. Strong collaboration skills, proficiency in delivery tools, and personal traits such as exceptional leadership, teamwork, communication, problem-solving, and attention to detail are essential for this role. A bachelor's degree in computer science or equivalent is required, along with suitable certifications for key skills. Proficiency in written and spoken English is also necessary for this position.,

As the Audio/Video Technical Director at our company located in Dubai, United Arab Emirates, you will play a crucial role in leading the technical and operational aspects of our cutting-edge AV solutions business. Reporting to the Managing Partner and working within the Operations department, you will be responsible for providing innovative audio-visual solutions and ensuring exceptional client experiences. Your primary responsibilities will include serving as the technical authority supporting the sales and operations teams, leading pre-sales activities, and developing detailed commercial proposals. You will work closely with clients to understand their requirements, propose tailored AV solutions, and ensure technical feasibility. Your expertise in digital signage infrastructure, LED display systems, and video conferencing technologies will be essential in driving innovation and enhancing project delivery. In addition to technical leadership and sales support, you will oversee the design, engineering, and coordination efforts of AV projects. This will involve assessing client drawings, conducting field surveys, and coordinating with subcontractors to ensure seamless integration of all AV systems. Throughout the project execution phase, you will maintain a focus on operational excellence, ensuring that all installations meet the highest standards of quality, efficiency, and performance. As a leader in our AV solutions business, you will also be responsible for fostering innovation, providing mentorship to junior engineers, and sharing knowledge within the team. By developing custom product solutions, mentoring staff, and conducting internal training sessions, you will contribute to our company's reputation as a leader in AV and digital signage solutions. To excel in this role, you should hold certifications such as AVIXA CTS/D/I, possess strong technical skills in system descriptions and material lists, and demonstrate proficiency in software applications like MS Office and AutoCAD. Your operational skills should include a deep understanding of audio, video, control systems, and network design. Additionally, your personal skills should reflect strong communication abilities, attention to detail, and a collaborative approach to teamwork. In return for your expertise and leadership, we offer a competitive compensation package that includes a base salary of AED 30,000 per month, performance bonuses, health insurance, paid time off, and professional development opportunities. At our company, we value innovation, collaboration, and growth, and we are committed to creating an inclusive workplace where every team member can thrive. Join us to be part of a dynamic team dedicated to transforming spaces through cutting-edge AV solutions.,

Success in the role requires agility and results orientation, strategic and innovative thinking, a proven track record of delivering new customer-facing software products at scale, rigorous analytical skills, and a passion for automation and data-driven approaches to solving problems. As a Director of eCommerce Engineering, your responsibilities include overseeing and leading the engineering project delivery for the ECommerce Global Multi-Tenant Platform. You will ensure high availability, scalability, and performance to support global business operations. Defining and executing the engineering strategy that aligns with the company's business goals and long-term vision for omnichannel retail is crucial. Establishing robust processes for code reviews, testing, and deployment to ensure high-quality deliverables is also part of your role. You will actively collaborate with Product Management, Business Stakeholders, and other Engineering Teams to define project requirements and deliver customer-centric solutions. Serving as a key point of contact for resolving technical challenges and ensuring alignment between business needs and technical capabilities. Promoting seamless communication between teams to deliver cross-functional initiatives on time and within budget is essential. Building a strong and diverse engineering team by attracting, recruiting, and retaining top talent is a key responsibility. Designing and implementing a robust onboarding program to ensure new hires are set up for success. Coaching team members to enhance technical expertise, problem-solving skills, and leadership abilities, fostering a culture of continuous learning and improvement. Maintaining a strong pipeline of talent by building relationships with local universities, engineering communities, and industry professionals is also part of your role. You will define clear, measurable goals for individual contributors and teams to ensure alignment with broader organizational objectives. Conducting regular one-on-one meetings to provide personalized feedback, career guidance, and development opportunities. Managing performance reviews and recognizing high-performing individuals, while providing coaching and support to those needing improvement. Fostering a culture of accountability, where team members take ownership of their work and deliver results. Championing the adoption of best practices in software engineering, including agile methodologies, DevOps, and automation is crucial. Facilitating and encouraging knowledge sharing and expertise in critical technologies, such as cloud computing, microservices, and AI/ML. Evaluating and introducing emerging technologies that align with business goals, driving innovation and competitive advantage is part of your responsibility. Developing and executing a continuous education program to upskill team members on key technologies and the Williams-Sonoma business domain is essential. Organizing training sessions, workshops, and certifications to keep the team updated on the latest industry trends. Encouraging team members to actively participate in tech conferences, hackathons, and seminars to broaden their knowledge and network is also important. Accurately estimating development efforts for projects, considering complexity, risks, and resource availability. Developing and implementing project plans, timelines, and budgets to deliver initiatives on schedule. Overseeing system rollouts and implementation efforts to ensure smooth transitions and minimal disruptions to business operations. Optimizing resource allocation to maximize team productivity and ensure proper workload distribution is a key responsibility. Championing initiatives to improve the engineering organization's culture, focusing on collaboration, transparency, and inclusivity. Continuously evaluating and refining engineering processes to increase efficiency and reduce bottlenecks. Promoting team well-being by fostering a positive and supportive work environment where engineers feel valued and motivated. Leading efforts to make the organization a "Great Place to Work," including regular engagement activities, mentorship programs, and open communication. Developing a deep understanding of critical systems and processes, including platform architecture, APIs, data pipelines, and DevOps practices. Providing technical guidance to the team, addressing complex challenges, and ensuring alignment with architectural best practices. Partnering with senior leaders to align technology decisions with business priorities and future-proof the company's systems. Playing a pivotal role in transforming Williams-Sonoma into a leading technology organization by implementing cutting-edge solutions in eCommerce, Platform Engineering, AI, ML, and Data Science. Driving the future of omnichannel retail by conceptualizing and delivering innovative products and features that enhance customer experiences. Actively representing the organization in the technology community, building a strong presence through speaking engagements, partnerships, and contributions to open-source projects. Identifying opportunities for process automation and optimization to improve operational efficiency. Being adaptable to perform other duties as required, addressing unforeseen challenges, and contributing to organizational goals. Staying updated on industry trends and competitive landscapes to ensure the company remains ahead of the curve. Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Founded in 1956, it is now one of the United States" largest e-commerce retailers with well-known brands in home furnishings. The India Technology Center serves as a critical hub for innovation, focusing on developing cutting-edge solutions in areas such as e-commerce, supply chain optimization, and customer experience management. Through advanced technologies like artificial intelligence, data analytics, and machine learning, the India Technology Center plays a crucial role in accelerating Williams-Sonoma's growth and maintaining its competitive edge in the global market.,

You will be responsible for playing the role of a Technical Subject Matter Expert (SME) with a focus on integrating Airline systems. Your primary duties will include configuring, designing, and developing Integration components to ensure the accurate and secure flow of data between systems with optimal performance. Additionally, you will collaborate with both internal and external stakeholders to enable integrations, identify areas for improvement, and provide support to the business during and outside of regular working hours. To excel in this role, you must possess a bachelor's degree in computer science, information technology, or a related field. You should have experience in developing and supporting systems that integrate extensively with other systems, a strong understanding of data mapping and transformation techniques, and excellent analytical and problem-solving skills. A good grasp of real-time and batch processing, as well as working knowledge of networking, protocols, Windows, Linux, and Unix operating systems, is essential. Moreover, proficiency in collaboration tools like Teams, Web-ex, and a deep understanding of API and Data integration techniques are required. You should be well-versed in Rest APIs, SOAP APIs, and other API Management Platforms, along with an understanding of ETL tools and Middleware used for data transformations. If you have 8-12 years of experience in a similar role and possess the mentioned skill set, we encourage you to apply for this Technical SME (Integration Specialist) position based in Bangalore. The joining time for this role is between 0-60 days.,

As an Architecture Assessment Lead, you will lead the execution of architecture assessments for all relevant aspects, including infrastructure, platform, application, data, and process. Your responsibilities will involve defining the assessment scope, gaining client agreement, and describing the discovery assessment to provide recommendations addressing weaknesses and opportunities. You will collaborate with cross-functional teams to ensure successful project delivery, primarily working with OpenText ECM Tools. Your typical day will include staying updated with the latest advancements in OpenText ECM Tools and related technologies, ensuring you have a strong understanding of architecture assessment methodologies and best practices. Experience with project management and collaboration tools will be essential, along with excellent communication and stakeholder management skills. The ideal candidate for this role will have a minimum of 5 years of experience in OpenText ECM Tools and possess a strong educational background in technology and information architectures. A proven track record of delivering impactful solutions will be beneficial for this position based at our Kolkata office.,

We're Hiring an IT System Manager! Are you an experienced IT professional looking to take charge of system management and IT infrastructure in a dynamic logistics environment? Join Premier Road Carriers Limited and be a key part of our operations! Location: Masjid Bunder, Mumbai Experience: 3+ years preferred What Youll Do: Oversee and manage business systems & enterprise tools (ERP, HRMS, Tracking Software, and future implementations). Analyze system performance and implement improvements to enhance efficiency. Provide IT support and onboarding for employees across all levels from supervisors to management. Ensure seamless IT operations by maintaining hardware, networks, and security protocols. Act as the primary point of contact for vendors and manage IT procurement & service efficiency. Conduct basic troubleshooting and train employees on essential office tools. Document and maintain IT infrastructure for smooth operations and future scalability. What Were Looking For: Strong analytical skills to optimize IT systems and improve operational efficiency Strong IT management skills with expertise in system administration, troubleshooting, and security. Experience managing enterprise tools such as ERP,- R logic HRMS- Spine & tracking software- Freight Tiger. Proactive, solution-driven approach with excellent problem-solving skills. Ability to coordinate with vendors and manage IT procurement effectively.. Strong documentation skills for maintaining IT infrastructure records. Reporting to Director -IT. Please share your Cvs' to angela@prclimited.co.in - Immediate Hiring. Preferable - Male

Responsibilities Conduct pre-event planning sessions with clients to understand their requirements and objectives and enable the appropriate technology setup for the specified time. Assist wth all AV operations-related tasks, ensuring the highest quality standards are met for each event. Plan, coordinate, and execute live production events, including setup, operation, and breakdown of Live Streaming and AV equipment. Coordinate with internal and external stakeholders to ensure all technical and logistical aspects of events are addressed. Monitor the health of AV equipment and video endpoints to ensure proper maintenance and optimal performance. Develop and implement best practices for AV operations and live event production, continuously seeking ways to improve efficiency and effectiveness. Interact with all the team members across USI offices to stay updated on ongoing processes and new changes, ensuring consistent standards are maintained across the board to deliver a uniform client experience. Required Technical Skills: 1-4 years working knowledge of live event production, intake, and workflow experience. Setting up equipment in collaboration space and at events from initial setup to wrap-up. Diagnosing and troubleshooting issues related to AV equipment during testing and events. Intermediate-level Experience with event technology platforms and AV equipment. Should have had exposure to producing events on Virtual and Web Conferencing Platforms Experience on troubleshooting L1/L2 incidents related to Virtual Event Platforms such as Zoom, Teams, etc. including having the ability to recommend technical workarounds as needed. Working knowledge on videoconference products such as the Poly X30/50/70, Cisco Room Bars, Poly Clariti manager etc. including the ability of troubleshoot L1/L2 issues from the platform UI. Experience working on ticketing tools such as ServiceNow is essential. Certification or additional degrees in AV, Sound engineering or related field is a plus.

Job Description Technical Trainer Location: Hyderabad / Bangalore Mode: In-Person (Offline Training at Colleges) Company: TechnoGen India Pvt Ltd About the Program: TechnoGen India Pvt Ltd is conducting skill-based technical training programs for final year B.Tech and Degree students across ~ 40–45 partner colleges . This initiative bridges the gap between academic learning and industry needs by enabling students to learn hands-on technologies and best practices. Bonus : Travel Allowances will be provided to the trainers for visiting college campuses. Role: We are hiring Technical Trainers who can deliver in-depth training on modern technologies and tools and prepare students for real-time job scenarios. Skills Required (Train on any of the below): Power BI Tableau MS Office Agile / SDLC DevOps Basics Cloud Platforms (AWS / Azure / GCP – Basics) AI & ML – Concepts and Applications Blockchain – Basics Collaboration Tools (Teams, Slack, etc.) Responsibilities: Deliver technical sessions in an easy-to-understand format. Use hands-on demonstrations and examples. Create assignments and mini-projects. Monitor student progress and provide mentorship. Travel to assigned colleges for training delivery. Requirements: Proven training or implementation experience in one or more listed technologies. Strong communication and classroom management skills. Ability to explain technical topics to non-technical audiences. Prior experience with training engineering or degree students is a plus. To Apply, Share: Total & Relevant Years of Experience Current CTC (Including Variable) Expected CTC Notice Period Reason for Change Current Location Willingness to Relocate (Yes/No) 2 Time Slots for Team Call 5-min Portfolio Video explaining any technical topic

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients . Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Consultant - Major Incident Manager Responsibilities Lead the resolution of major incidents to restore services as quickly as possible. Act as the central point of contact for all major incidents, ensuring clear communication and coordination. Assess impact and urgency to determine the appropriate level of response. Work closely with technical teams, vendors, and stakeholders to troubleshoot and resolve issues. Ensure workarounds or temporary fixes are in place if a permanent solution takes time. Provide timely updates to senior management, business units, and affected teams during incidents Communicate complex technical issues in a clear, concise, and non-technical manner. Ensure transparency throughout the incident lifecycle and after resolution. Develop and maintain incident reports, metrics, and dashboards to measure incident response effectiveness. Responsible for delivering process trainings Experience in acting as an SME in different IT projects Experience in working with suppliers and partners in a common setting in a multicultural environment Experience in managing/leading large conference calls/war rooms preferred Proficient overall understanding of IT landscapes (Application Management/Hosting/Infrastructure/Collaboration tools) Relevant IT industry knowledge and technical skills (database administration, internet protocol, application monitoring, SAP systems, networking, server) Experience with customer management: customer interactions, addressing issues & presenting accordingly Solid communication skills highly assertive Analytical approach and can-do attitude Good facilitation/conflict resolution skills Ability to identify situations that require intervention and act accordingly Problem Solving Approach - including logical, systems oriented mindset logical reasoning Change Orientation - Ability to adapt to changes quickly and work independently Individual Performer - Ability to organize & prioritize High levels of energy and motivation Concise writing skills - Ability to capture complex situations in short, relevant statements Organized personality with attention to details, able to work simultaneously on different projects Good communication skills at all levels within Genpact, the customer organization and the customer&rsquos suppliers and partners Training abilities - good interpersonal, facilitation and presentation skills ITIL Foundation & ITIL Service Operation certification Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] - Application & Execution Working Experience of ServiceNow (Ticketing tool) Excellent English interpersonal skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizations. Excellent knowledge, experience and excellence within the specific area of Incident and Problem Management Qualifications we seek in you! Minimum qualifications / Skills Bachelor%27s Degree required . Preferably in Computer Science, Information Systems, or related field Preferred qualifications / Skills Good hands-on experience in Major Incident Management. Skills: Excellent communication, leadership, and problem-solving skills. Knowledge: Strong understanding of IT service management processes, incident management, and root cause analysis. Certifications: ITIL Foundation certification or equivalent. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit Follow us on X , Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training .

Role Description: Develop Procedures / Rules for US Health administration platform Skill Expectation: 1. 4 to 8 years of PL/SQL Development experience 2. Proven experience of Oracle PL/SQL development involving Packages, Procedures, Functions, Triggers, Hints and data migration scripts 3. Good knowledge on DBLinks, Hints, Performance Tuning and handling Database Locks 4. Experience working with UNIX shell scripts with intermediate debugging and development skills 5. Experience working with version control tools (SourceTree, clearcase), Release Management build tools (bitbucket, Jenkins, buildforge), collaboration tools (Confluence, sharepoint), Application life cycle management tools (JIRA, PPM) or similar 6. Experience working in Agile Development Environment and exposure to SCRUM Tools and methodology 7. Knowledge of US Health benefits/HealthCare domain is good to have 8. Excellent Oral & Written communication skills Other Requirements: 1. Must be ready to work in Global Village or Embassy Golf Link for all 5 days in a week 2. Must Possess very Good Communication 3. Must be ready to work in 10:30 AM to 8:30 PM Shift

The Role As an Executive Assistant, you'll be responsible for: Efficiently managing complex calendars for the assigned executive, including scheduling internal and external meetings, appointments, and conferences across multiple time zones. You'll anticipate scheduling conflicts and proactively propose solutions, prioritizing commitments effectively. Preparing and distributing pre-meeting materials and agendas, ensuring executives are well-prepared for all engagements. Making travel arrangements, both domestic and international, for senior staff, including booking flights, cars, and hotels. You'll also process visa applications when necessary. Planning and coordinating events, on or off-site, with both internal and external participants. This includes coordinating with guest speakers, catering, venue booking, and other event-specific needs. Managing expense reporting in line with company Travel and Entertainment policy. Creating and editing presentations and other communications. Researching complex issues on behalf of the executive. Managing ad-hoc administrative programs for the department and utilizing spreadsheets or databases to monitor departmental information and generate reports. Supporting the onboarding of new team members. Serving as an administrative liaison with others within and outside the company. Potentially monitoring and coordinating the work of other employees or temporaries. All About You and What You Need to Bring Minimum of 5-7 years of progressive experience as an Executive Assistant, preferably supporting senior-level executives in a fast-paced, complex corporate environment. Proven ability to manage multiple priorities, strong attention to detail, and a high degree of accuracy. Outstanding written and verbal communication skills, with the ability to interact professionally and articulately with all levels of staff and external contacts. Expert-level proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and experience with various collaboration tools (e.g., Microsoft Teams, Zoom, SharePoint), and expense reporting systems. A true people person who fosters positive relationships and collaborates effectively with internal teams and external partners. Demonstrates a collaborative spirit, actively contributes to team goals, and supports colleagues to achieve shared success. Demonstrated ability to handle sensitive information with the utmost discretion and maintain strict confidentiality. A self-starter who anticipates needs, identifies potential issues, and proposes solutions without constant supervision.

Company: Infodriven India Exp:5+yrs Mode: 6mtns contract Work Location: Remote Work Time: Malaysia/US Shift: Yes Experience: Minimum 5years experience in deploying and configuring modern workplace technologies, with a focus on hardware, software, end user device provisioning, user profile management, policy baseline and implementation, and networking. Technical Skills: Strong knowledge of technology deployment processes, hardware installation, software configuration, and network setup. Familiarity with modern workplace solutions (e.g., Microsoft 365, collaboration tools, Intune, Windows Autopilot) is a plus. Deployment Plan Management: Experience in project deployment planning and management, with the ability to manage multiple tasks and deadlines effectively. Customer Service: Demonstrated ability to provide high-quality support and training to end-users. Certifications: Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are advantageous.

Experience : 4-8 years of relevant experience in L1, L2 and L3 technical support for MicroStrategy Administration and Development with a strong customer interaction experience. Responsibilities: Plan, perform, and manage medium to high complexity production support tasks and activities that require subject matter knowledge regarding general application and infrastructure support (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework Works on planning and execution of change, problem, incidents, production processes, controls and service requests. Escalates unresolved issues to proper personnel. Provides end-user support, which may include providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training. Communicate clearly with cross teams in the project (E.g. Functional/Development/Testing). Manage customer expectations regarding estimated response times for issue resolution. Resolving the issues through Phone, chat and email communication channels. Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations. Extensively research and document customer technical issues. Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Technical Support team members on various strategic projects when needed Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team. Perform automation, optimization and continuous improvements to reduce incident count. Required Skills and Experience: Experience in MicroStrategy Administration involving : User Access, permissions, privileges User Licensing Metadata Intelligence server ODBC connections Project status/security Project View System monitoring Cube/Subscription Monitoring. SQL knowledge. Experience in MicroStrategy reporting, Cubes etc. Good team player and a quick learner. Excellent written and verbal communication skills. Excellent problem solving and analytical skills. Ability to troubleshoot issues and find solutions. Good organization and communication skills. Strong aptitude for attention to details. Knowledge of collaboration tools (e.g. outlook, browsers, SharePoint, Office Suite, Teams, Zoom, Jira, Service Now). Experience with general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, contract metrics and SLAs and ITSM tools. Experience with application support and business operations in consumer and retail industry. Qualification Assessment Nice to Have Should have excellent verbal communication skills

Cisco Technologies Pre-Sales Engineer Job Title: Cisco Technologies Pre-Sales Engineer Experience Level: 5-8 Years Location: Delhi/NCR Job Overview: We are seeking a dynamic and enthusiastic Cisco Technologies Pre-Sales Engineer with 1-3 years of experience to join our growing team. The ideal candidate will play a key role in driving pre-sales activities, providing technical expertise, and collaborating with our sales team to deliver tailored Cisco technology solutions to our clients. If you have a passion for technology, excellent communication skills, and a solid understanding of Cisco's product portfolio, we invite you to apply. Key Responsibilities: 1. Technical Consultation: Engage with clients to understand their business requirements and technical challenges. Provide pre-sales technical consultation on Cisco's product portfolio, including routers, switches, security solutions, collaboration tools, and data centre technologies. 2. Solution Design: Work closely with the sales team to design and propose Cisco technology solutions that align with client needs. Create detailed technical proposals and documentation for client presentations. 3. Demonstrations and Proof of Concepts: Conduct product demonstrations and proof of concepts to showcase the capabilities of Cisco technologies. Collaborate with clients to address technical queries and concerns. 4. Product Knowledge: Stay updated on the latest developments in Cisco technologies and industry trends. Maintain a deep understanding of Cisco's product features, benefits, and competitive advantages. 5. Customer Engagement: Build and maintain strong relationships with clients through effective communication and responsiveness. Provide pre-sales support in customer meetings, presentations, and workshops. Technical Skill Set (Cisco Technologies): 1. Routing and Switching: Familiarity with Cisco routers and switches, including configuration and troubleshooting. 2. Security Solutions: Understanding of Cisco security solutions, including firewalls, VPNs, and intrusion prevention systems. 3. Collaboration Tools: Knowledge of Cisco collaboration tools such as Webex Meetings, Webex Teams, and Unified Communications Manager (CUCM). 4. Data Center Technologies: Basic understanding of Cisco's data centre technologies, including ACI and Nexus switches. 5. Wireless Networking: Familiarity with Cisco wireless solutions, including controllers and access points. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Cisco Certified Network Associate (CCNA) or equivalent certification is a plus. 1-3 years of experience in a pre-sales or technical consulting role, preferably with a focus on Cisco technologies. Excellent communication, presentation, and interpersonal skills. Can share there cv at heena.saini@konverge.co.in