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MS Engineer (L3) NTT DATA

5.0 - 9.0 years

0 Lacs

delhi

On-site

As a Collaboration Managed Services Engineer (L3) at NTT DATA, your role is crucial in providing proactive identification and resolution of technical incidents and problems for clients. Your responsibilities include: - Performing necessary checks, applying monitoring tools, and responding to alerts promptly - Identifying problems and errors in a timely manner and logging incidents with detailed information - Assisting in analyzing, assigning, and escalating support calls - Investigating third line support calls to identify root causes of incidents and problems - Reporting and escalating issues to 3rd party vendors when necessary - Providing onsite technical support and field engineering serv...

Posted 2 months ago

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