8.0 - 13.0 years

0 Lacs

navi mumbai, maharashtra, india

Remote

Job Title: Cisco UCCE L3 Lead Department: Cisco CX / Contact Center Operations Location: Navi Mumbai, India Experience: 813 Years Designation: B4-1 Level / L3 Job Family: Product & Network Design, Development & Implementation Access Planning & Management Role Overview This role is responsible for providing advanced Level-3 operational support for Cisco Unified Contact Center Enterprise (UCCE) solutions. The engineer will handle complex troubleshooting, contact center solution upgrades, integrations, change implementation, and continuous service improvements. A key responsibility involves acting as a technical escalation point , ensuring high availability and optimal performance of Cisco Cont...

Posted 1 month ago

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Cross Technology Service Delivery Field Support Engineer (L1) NTT DATA

1.0 - 5.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As a Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, your role involves providing professional first-line remote and/or onsite technical support and field engineering service to clients. Your primary responsibility is to proactively identify and resolve technical incidents and problems, ensuring that all requests, process events, and resolution incidents meet Service Level Agreement (SLA) conditions. - Ensure that the assigned infrastructure at the client site is configured, installed, tested, and operational. - Install and configure any software according to client requirements. - Proactively identify problems and errors, logging incidents with necessary detail. -...

Posted 2 months ago

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