Collaboration Analyst @ Mumbai Powai

Location:-Mumbai Powai

Exp-5+yrs

Interview Mode:-1st Round Teams / 2nd Round -FTF

Work Mode:Hybrid

Role & responsibilities

• Collaboration & Support: Work closely with internal technology operations teams and third-party vendor support to troubleshoot and resolve complex issues efficiently.
• Product Deployment & Best Practices: Co-ordinate the release of software changes in-line with change management and release processes (ITIL) and appropriately inform end-users on feature enhancements, maintenance window and known issues.
• Documentation: Create and maintain comprehensive documentation for all application processes including Knowledge Base articles, FAQs and Disaster Recovery Runbooks.
• Security Updates & Compliance: Collaborate with IT Security and Compliance on regulatory requirements, cumulative updates, vulnerabilities to ensure compliant services.
• "Overall good working experience of 6-8 years providing hands-on L2 / L3 support.
• Subject-matter expert on Collaboration Technology platforms including Exchange Server on-premises (Exchange SE desirable), Exchange Online, SharePoint on-premises and online, OneDrive for Business and MS Teams Microsoft 365 Certified Professional.
• Strong practical experience administering and supporting MS Exchange server on-premises including mailbox management, databases, mail flow, certificates and troubleshooting.
• Experience with hybrid Exchange and hybrid SharePoint environments.
• Experience supporting multi-geo platforms and a solid understanding of change, problem and incident management processes.
• Proficiency with PowerShell and scripting technologies.
• Experience working with Windows Server-based infrastructure.
• Working knowledge of Windows Active Directory and other core infrastructure components (i.e.Group Policy, DHCP, DNS, Active Directory enterprise design principles etc.)
• Strong oral and written communication as well as organizational skills.
• Self-motivated team player with a good sense of discipline and can manage time effectively.
• A good awareness of audit, compliance, change control processes and procedures.
• Candidates will have spent a part of their career working in a mature organization with a well-developed audit control framework."