146 Cogent Jobs - Page 6

Hiring for Leading ITES Company In Gurgaon for Customer Support *****Min 1 Year BPO/Customer Service Experience Mandatory **** -------------------------------------------------------------------------------------------------------------- No of Openings : 100 Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida -------------------------------------------------------------------------------------------------------------- Arya @ 7307122569 Whatsapp Your CV @ 9721919721 (Whatsapp Your CV) Job Description & Specifications: 1: Graduate With Min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: Customer Support 5: 5 Days Working 6: Max 5.5 LPA 7: Excellent Communication Skills 8: Immediate Joiners Preferred

Total 8 yrs exp out of this 2 yr exp as a BPO Manager Training on the paper excluding AM-DM exp Annual Training Budget & plans NHT, OJT, Refresher training TNA TNI TTT Immediate Joiner Required Candidate profile WFO Kolkata only not in Delhi/NCR or Pune APPLY IF CAN RELOCATE in Kolkata AM/DM cannot apply Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Call or Whatspp cv Sri 8851792136 Neha 8287267407

Process Trainer /Soft skills Trainer BPO MUST-Min 1 yr BPO Trainer on Paper exp TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER ONLY BPO EXP SHUD APPLY MUST-Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Sales Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Hiring for Leading ITES Company In Noida for Customer Support *****Min 1 Year International BPO Experience Mandatory**** -------------------------------------------------------------------------------------------------------------- No of Openings : 100 Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida -------------------------------------------------------------------------------------------------------------- Call HR : Arya @ 7307122569 Whatsapp Your CV @ 9721919721 (Whatsapp Your CV) Job Description & Specifications: 1: Graduate With Min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: Customer Support 5: 5 Days Working 6: Sal Max 5.5 LPA 7: Excellent Communication Skills 8: Immediate Joiners Preferred

Hiring for Leading ITES Company In Noida for Customer Support *****Min 1 Year Customer Support Experience Mandatory**** ------------------------------------------------------------------------------------------------------------- No of Openings : 100 Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida ------------------------------------------------------------------------------------------------------------- Arya @ 7307122569 Whatsapp Your CV @ 9721919721 (Whatsapp Your CV) Job Description & Specifications: 1: Graduate With Min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: Customer Support 5: 5 Days Working 6: Sal Max 5.5 LPA 7: Excellent Communication Skills 8: Immediate Joiners Preferred

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Call or Whatspp cv Neha 82872 67407 Required Candidate profile WFO-Bangalore only not forKolkata ..Apply those who can relocate in Bangalore

Hiring for Leading ITES Company In Gurgaon for Chat Support (Bengali Resources) *****Min 1 Year Experience Mandatory in Any Field**** -------------------------------------------------------------------------------------------------------------- No of Openings : 50 Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida -------------------------------------------------------------------------------------------------------------- Arya @ 7307122569, Khushboo @ 99358 64102 Whatsapp Your CV @ 9721919721 (Whatsapp Your CV) Job Description & Specifications: 1: Graduate/UG With Min 1 Year Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: Customer Support 5: 5 Days Working 6: Sal 25000 in Hand Plus Travel Allowance Plus Incentives 7: Good Communication Skills 8: Immediate Joiners Preferred

Hi, We are hiring for the Leading ITES Company for Team Lead Role. Job Description: At least 4-7 years of experience into customer service operations in an International BPO with minimum 1 years experience in Team Leading is mandatory. 100% WFO and night shifts applicable. Prior Team leading experience in an international voice centre. Oversight of the team and ensuring daily BAU. Review and resolve issues. Meeting KPIs and client-defined targets. Training and coaching on the floor. Quality and feedback for team members for driving performance. Process Improvement and increasing efficiencies Communication with internal and external stakeholders Reporting and analysis of reports and avenues for improvement. Experience in handling team (at least 10-15 FTEs) Excellent Communication and Leadership Skills Key Skills: a) At least 5 years of experience into customer service operations in an International BPO b) Minimum 1 years experience in Team Leading is mandatory c) Experience in handling team (at least 10-15 FTEs) d) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Gurgaon Search : Copy and Paste the link below https://outpace.in/job/team-lead-2/

Hi, We are hiring for Leading ITES Company Quality Analyst- B2B Collections Role . Job Description: 3 to 5 years of overall experience At least 1 years of experience in managing quality for B2B (Business to Business) Collections process. Track Key Quality Assurance Metrics: Monitor key performance indicators (KPIs) related to call quality, adherence to policies, and customer satisfaction. Provide Regular Analytics Reports: Prepare and provide regular reports to the management, highlighting quality metrics and suggesting process improvements. Develop Product Knowledge: Continuously improve your knowledge of products and call center performance requirements. Maintain and Develop Standards: Ensure compliance with internal support and call center quality assurance standards. Review Support Interactions: Evaluate a subset of support agents conversations (calls, emails, chat, etc.) based on established quality standards. Constructive Feedback: Accompany evaluations with meaningful and constructive feedback to help agents improve their performance. Resource Specification • 100% WFO (work from office) • Willing to work in night and rotational shifts. • Prior experience in managing quality for B2B Collections process in International BPO • Proficiency in MS Office tools • Good Communication & Presentation Skills • Good understanding of six sigma tools in quality preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes. Key Skills a) Any Graduate b) Min 3 Years of Overall Experience c) Min 1 Year Experience in Quality in B2B Collections To Apply for Quality Analyst - B2B Collections Role in Gurgaon . Copy and Paste the below link https://outpace.in/job/quality-analyst-b2b-collection/

Total 8 yrs exp out of this 2 yr exp as a BPO Manager Training on the paper excluding AM-DM exp NHT, OJT, Refresher training TNA TNI TTT Immediate Joiner Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Required Candidate profile AM/DM cannot apply WFO Hyderabad ONLY -APPLY IF CAN RELOCATE- NO POSITION IN Hyderabad Perks and benefits Fix Salary + lucrative Incentives

Total 3yrs of exp from BPO out of this 1 yr TL exp ON PAPER, max CTC 4 LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR,Chandigarh or kolkata,Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

We are hiring for candidates for multiple VOICE PROCESSES for a TOP MNC located at NOIDA. No of Positions : 25 5 Days Working , Sat & Sun are fixed off. Day and Evening Shift Location : Sector 128 Noida Salary : 30.9K Inhand + Incentives Min 1 year of complete documented customer support experience is mandatory. Easy Interviews. Should be an English language proficient. CONTACT IMMEDIATELY Sr HR Ankita - 8077879468 ( Call & WhatsApp) Email: ankibisht12345@gmail.com NO CHARGES TOUCH CONSULTANTS

1 yr exp as a BPO Lead Training on the paper Prepare Annual Training Budget& plans Delivery of NHT, OJT, Refresher training TNA TNI TTT WFO kOLKATA ONLY-APPLY IF CAN RELOCATE Call/WhatsApp cv to Neha 8287267407, Amit 8851792136 Required Candidate profile Work From Office-Kolkata only not for Delhi/NCR neither Bangalore..Apply those who can relocate in Kolkata Perks and benefits Fix Salary + lucrative Incentives

Hi, We are hiring for Leading ITES Company QC Reviewer Analyst Role . Job Description: Minimum of 3 years relevant experience in Contact Center Quality monitoring operations Should have 6 months collections experience Weekly/Monthly/Quarterly reviews with management Auditing, Quality monitoring, Calibration for Calls (Inbound/ Outbound, Chat, Emails & Back-office activities with a good understanding of regulations) Provide coaching and mentoring to new and existing team members on an ongoing basis. Ensure that team members are adhering to call quality standards and practices by conducting regular call-monitoring checks Ensure that the team is adhering to the prescribed quality parameters To actively participate in providing feedback (positive and negative) Conduct team briefings and discussions on a regular basis Need to maintain all the Reports & MIS for the same. Knowledge of Contact center technology around Quality Monitoring Past call monitoring experience (preferred)Excellent telephone manner/interpersonal skills Competencies/Skills: Preparation of QC Plan Calibration with Client QC person Train operations team on QC fundamentals Daily Quality check on the specified number of samples/orders processed Daily updating of defect log based on external and internal QC data Daily / Weekly / Monthly Analysis of Defect log, Accuracy score, Root cause analysis, and preparation of Corrective / Preventive action plans on high hitters Follow up on Actions and work on closures Key Skills a) Overall 5 years of Contact centre experience b) Minimum of 1 year relevant experience in Contact Center Quality monitoring operations c) Auditing, Quality monitoring, Calibration for Calls d) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Gurugram Search : Copy and Paste the link below https://outpace.in/job/qc-reviewer-analyst/

Hi, We are hiring for the Leading ITES Company for Quality Reviewer Supervisor Role. Job Description: Minimum 2 years of experience as a Processor with banking and mortgage knowledge. Validate the information received using existing guidelines Check document availability and order for missing documents Understanding job requirements and consistent delivery to set targets. Meet the required criteria for quality parameters. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures. Possess effective problem-solving skills to ensure timely problem recognition and resolution. Receive inputs from multiple sources. Eye for detail while processing transactions. Analytical and problem-solving skills Client First concept, though the employee will not be interacting with the borrowers Requires organizational and time management skills to balance workload and meet deadlines. Technical/Functional Skills Excellent verbal & written communication skills Good analytical ability. Basic keyboard proficiency. Proficiency in MS Office usage Ability to validate the integrity of all data, viz a viz the systems, and update client systems with the correct information. Key Skills: a) Minimum 2 years of experience as a Processor with banking and mortgage knowledge b) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Gurugram Search : Copy and Paste the link below https://outpace.in/job/qc-reviewer-supervisor/

Hi, We are hiring for the Leading ITES Company for Quality Reviewer Manager Role. Job Description: Minimum 8 years of Contact Centre Experience. 100% WFO and night shifts applicable. Preference to be given to candidates local to Gurgaon. Excellent verbal and written English skills. Prior experience of working in an ops leader role of a business-to-business collections / order-to-cash process. Excellent analytical (Excel) and presentation skills. Would have presented meaningful dashboards, collaterals to internal and external stakeholders in past role. Prior experience in managing several client owners and deliver operational delight. Managing the client Relationship end to end. Team Handling, Training and Motivation Employee assessment and channelizing the workflow Escalation and resolution handling Monitor performance & drive internal reviews with team Delivery, quality and exception handling should be monitored. Potential risks identification and management Meet the operational, functional and business objectives required by the contract and provide a profitable interaction Drive Transformation projects Key Skills: a) Overall 8 Years of Contact Centre Experience b) Minimum of 2 years relevant experience in Contact Centre Quality monitoring operations and should have 6 months collections experience c) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Gurugram Search : Copy and Paste the link below https://outpace.in/job/quality-reviewer-manager/

MUST have 2yr BPO AVP Operation on paper from Dom Outbound sales(Insurance sales) WFO Bhopal /Gurgaon/Delhi Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile WFO Bhopal, Gurgaon and Delhi Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Perks and benefits Salary no constraint for suitable candidate

Total 3 YRS exp 1 yrs exp as a TL ON PAPER in DOMESTIC Outbound sales Insurance sales exp will be advantage SLA, AHT, Attrition, Shrinkage, CSAT, Quality Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy