Center Manager cum IT Operations TUV SUD South Asia

3.0 - 8.0 years

3 - 7 Lacs

Ludhiana

Work from Office

Center Manager Manage the entire team with responsibility and planning. Comply with all testing procedures and strictly adhere to Pearson policies as required at various stages of admission and proctoring using careful judgment Monitor and manage the overall performance of the center, including staff productivity, customer satisfaction, and service quality. Serve as the proctor, supervising testing candidates during the examination Perform troubleshooting, as needed, with internal departments to fix technical issues Appropriately handle and maintain confidential records, and Perform other related duties, as requested IT Operations Customer code creation, GST, PAN, TAN or Declaration from customer Prepare ADM sheet for event registration Ensure e store nominations and conventional participants are added in correct event Ensure ADM sheet is complete in all respects Send ADM sheet for event Registration to Central team Send online link, training material, pre test material (wherever applicable) with participant and trainer Collaborate for closure of complaint for RCA, CAPA Coordination with Sales / Marketing Team and the customer for customer code creation Co-ordination with trainers for attendance sheets and list of participant. collect participant list from trainer and review of completeness of information for LATC training Send updated participant list for LATC exam to Quality team Send examination links request to central team Venue arrangements for F2F training and Arrange trainer T&S Trainer agreement renewal, new vendor creation, vendor process, trainer empanel process Declare exam results to customer within 3 days from the date of receipt of result from central team (accredited/unaccredited) Any query from customer should be responded within 1 day, incase of doubt get in touch with BD team and close the loop maintain result & Certificate declare date to customer in track sheet "Sales order & Invoice generation as per defined TAT Ensure SAP Service & Product Codes are correctly assigned prior sending Sales order request to SAP team.

Posted 2 weeks ago

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