About Bata India Limited Bata India Limited, a part of the globally renowned Bata Shoe Organization, is the largest footwear retailer and manufacturer in India. With a legacy of excellence and innovation spanning decades, Bata continues to lead the market by providing customers with high-quality, stylish, and comfortable footwear. We are seeking a results-driven and experienced District Manager for our COCO Division to oversee operations, drive performance, and ensure consistent brand excellence across multiple stores in an assigned district. Role & responsibilities 1. Store Operations Management: Oversee the daily operations of company-owned, company-operated (COCO) stores within the assigned district. Ensure stores comply with Batas operational guidelines, brand standards, and policies. Conduct regular store visits to evaluate operations, customer service, and overall performance. 2. Sales & Revenue Management: Drive sales and profitability across all COCO stores in the district. Develop and implement strategies to achieve district-level revenue targets. Analyze sales data and KPIs to identify trends, opportunities, and areas for improvement. 3. Team Leadership & Development: Lead, mentor, and manage store managers and their teams to achieve operational and sales excellence. Provide regular feedback, coaching, and training to enhance team performance and morale. Drive a culture of accountability, ownership, and customer-centricity across all stores. 4. Customer Experience: Ensure COCO stores deliver an exceptional and consistent customer experience. Monitor and improve customer service standards across the district. Address and resolve escalated customer issues promptly and effectively. 5. Inventory & Merchandising: Monitor inventory levels to ensure stores maintain optimal stock availability. Coordinate with the supply chain and merchandising teams to implement effective stock replenishment processes. Guide store teams on visual merchandising and store layout to enhance the shopping experience. 6. Compliance & Standards: Ensure adherence to legal, safety, and operational compliance requirements across all stores. Conduct regular audits to identify and address compliance gaps. 7. Strategic Planning & Reporting: Collaborate with senior management to develop and execute district-level strategies. Prepare and present periodic performance reports, highlighting key achievements, challenges, and recommendations. Identify market opportunities and propose initiatives to enhance store performance. 8. Cost Optimization: Monitor and control operational costs within the district. Implement initiatives to improve efficiency and profitability without compromising quality. Preferred candidate profile Bachelors degree in Business Administration, Retail Management, or a related field (MBA preferred). 5+ years of experience in retail management, with at least 2 years in a multi-store leadership role. Proven track record of achieving sales, operational, and financial targets. Strong understanding of retail operations, customer behavior, and market trends Preferred candidate profile Strong leadership and team management skills with the ability to inspire and motivate teams. Excellent communication, negotiation, and problem-solving abilities. Analytical mindset with expertise in sales data interpretation and performance improvement. Customer-centric approach with a focus on delivering exceptional shopping experiences. Proficiency in retail analytics, reporting tools, and ERP systems. Ability to manage multiple priorities and adapt to a fast-paced environment.
