3.0 - 5.0 years

0 Lacs

gurugram, haryana, india

On-site

Purpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on approach, and a proven track record in Contact Center operations. Accountability & Responsibilities of Role: Lead, manage, and support a team of customer service agents to ensure daily service levels and quality standards are met. Monitor team performance using key metrics such as AHT, FCR, CSAT, SLA adherence, and schedule compliance. Provide...

Posted 1 month ago

AI Match Score

Apply

Senior Vice President, Career Counselling TresVista

15.0 - 19.0 years

0 Lacs

pune, maharashtra

On-site

The Career Enhancement Cell at TresVista is dedicated to supporting the long-term career growth of individuals during their tenure at TresVista and beyond. By offering the necessary tools and opportunities for continuous professional development, the Career Enhancement Cell empowers employees to achieve their career goals. The department's operations encompass three main functions: Career Counselling: Providing guidance and coaching to employees on their long-term career objectives, including education counselling for those interested in furthering their education. Employee Mobility Support: Facilitating on-shore experiences for current employees at client offices to meet short and long-term...

Posted 4 months ago

AI Match Score

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.