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Cybertech Systems & Software Limited Thane W logo
Communication Trainer Cybertech Systems & Software Limited Thane W

0.0 years

0 Lacs

thane, maharashtra, india

On-site

Job description Title: Communication Trainer Location: Thane - Work from office Type of Employment: Full time Role Shift: Night Shift (US Time Zone) Role & responsibilities Conduct detailed Voice & Accent and culture training (US clients) and coordinate New Hire, Progression & Enhancement Training activity To be able to coach new hires/existing staff on their communication skills , soft skills, rapport building, telephone etiquette and monitor their progress Content Development Provide Coaching & Feedback and supervision during OJT/Nesting period Monitor calls on Communication, Soft Skills, and Process & Compliance Parameters. Provides Coaching & Feedback to enhance agent performance. Develo...

Posted 2 days ago

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