Global Sales Strategy & Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with sales leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales force, which delivers approximately $4.9B in annual revenue and is working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global sales force comprised of more than 5,000 associates who sell to every major function, industry and market sector around the world. About The Role The Digital Marketing Specialist will join the Digital Experience team which is part of the Global Marketing team in GSSO. The Global Marketing team is focused on driving topline revenue and increasing seller productivity. The team designs marketing programs to help prospective customers understand how Gartner’s insights, advice, and tools can help them achieve the mission-critical priorities that drive organizational performance. The Digital Experience team is responsible for the public facing Gartner.com digital experience with the goal of increasing customer (prospect + client) satisfaction and loyalty while driving higher engagement and leads for sales (GTS, GBS, and Conferences) and conference registrations. What You Will Do Maintain and enhance Gartner’s public website to ensure consistency, reliability, and high-quality user experience. Resolve web-related issues and incidents across marketing teams, ensuring website governance standards are met. Develop and maintain comprehensive website user guides covering all functionalities and features of gartner.com. Ensure thorough coverage of user interactions and scenarios, aligning with website design and functionality through collaboration with UX designers and developers. Conduct regular reviews and updates to reflect website changes and enhancements. Manage tickets in the Web Ops queue, escalating and project managing tickets as necessary. Act as a publisher, working closely with Content Managers to publish or update content and perform quality assurance. Document requirements and acceptance criteria for website enhancements, considering UX, SEO, mobile optimization, accessibility, and privacy best practices. Assist with ticket prioritization for IT developers during weekly scrum stand-ups. Onboard new authors into a distributed authoring workflow and conduct regular training sessions on CMS, authoring, and publishing best practices. Serve as a point of contact for stakeholders on publishing workflows and processes. Proactively identify and resolve website-related issues like broken links, page errors, and site speed concerns. Oversee quality assurance processes for AEM publishing, ensuring high standards of accuracy and consistency. Develop and maintain QA checklists to streamline the review process and minimize errors in published content. Document processes and procedures to ensure consistency and facilitate training for new team members. Manage the distributed author workflow for over 350 authors, providing authoring support and training as needed. Conduct regular trainings on authoring best practices to onboard new authors and provide ongoing support to enhance the skills of existing ones. Track author performance and provide feedback to improve content quality and adherence to guidelines. What You Will Need Bachelor’s degree in web/interactive development, Digital Marketing, IT, or related field preferred. 2-4 years of experience working on a web or digital marketing team. Understanding of web best practices and site optimization. Oversee the daily operations of the CMS, ensuring content is updated and published accurately and timely. Experience authoring in a CMS, preferably Adobe Experience Manager. Proficiency in HTML and CSS, with the ability to document technical and design elements for developers. Excellent communication skills for collaboration with teammates and stakeholders. Ability to prioritize tasks and adhere to SLAs in a fast-paced environment. Provide training and support to team members on CMS functionalities and best practices Highly organized with strong attention to detail and effective time management skills. Ability to collaborate with content team, marketers, and developers to implement web content strategies. Troubleshoot and resolve technical issues related to the CMS and website functionality. Ensure web content aligns with SEO best practices and accessibility standards. Stay updated on the latest web technologies and CMS trends to recommend improvements. Propose and implement innovative solutions to enhance web operations and content delivery. Ability to work independently and as part of a team in a fast-paced environment. What You Will Get Competitive salary, generous paid time off policy and more! India: Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities #GSSO Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work . What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com . Job Requisition ID:101082 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. Show more Show less
