E-commerce Support Lead Experion Technologies

3.0 - 12.0 years

0 Lacs

kochi, kerala

On-site

You have a job opportunity in KochiTrivandrum with 3 years of experience managing Ecommerce Support Programs. Your responsibilities will include: - Strong skills with IFS Ticketing, Jira Service Management, Atlassian dashboards, and metrics. - Experience working on the SAP Commerce platform and CMS Contentful, AEM. - Managing and overseeing an eCommerce solution classified as SaaS and used by multiple countries. - Strong Ecommerce background with B2B/B2C implementation experience. - Managing and Tracking SLAs. - Flexibility to work in Shifts including Night Shifts. - Manage and optimize e-commerce platforms for high uptime, fast load times, and seamless user experience. - Identify trends to ...

Posted 3 weeks ago

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E-commerce Support Lead Experion Technologies

3.0 - 12.0 years

0 Lacs

kochi, kerala

On-site

As an experienced Ecommerce Support Manager with 3 years of experience, your role will involve managing Ecommerce Support Programs and overseeing an eCommerce solution used by multiple countries. Your responsibilities will include: - Strong skills with IFS Ticketing, Jira Service Management, Atlassian dashboards, and metrics - Experience working on the SAP Commerce platform and CMS such as Contentful and AEM - Managing and optimizing e-commerce platforms for high uptime, fast load times, and seamless user experience - Identifying trends to improve operational efficiencies - Managing a team of Offshore Ecommerce Support Analysts - Building in automations where possible - Working with peers an...

Posted 3 months ago

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E-commerce Support Lead Experion Technologies

3.0 - 12.0 years

0 Lacs

kochi, kerala

On-site

You have a great opportunity to join as an Ecommerce Support Manager in our team based in Kochi/Trivandrum. With a minimum of 3 years of experience, you will be responsible for managing Ecommerce Support Programs efficiently. Your role will involve working with various tools such as IFS Ticketing, Jira Service Management, Atlassian dashboards, and metrics. Additionally, you should have experience with the SAP Commerce platform, CMS Contentful, AEM, and managing eCommerce solutions classified as SaaS. Your strong background in Ecommerce, particularly with B2B/B2C implementation, will be vital for this role. You will be tasked with managing and optimizing e-commerce platforms to ensure high up...

Posted 5 months ago

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