665 Cmmi Jobs - Page 6

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: SAP Test Management. Experience5-8 Years.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. We are seeking a detail-oriented and experienced Manager, Quality Assurance to lead our QA team and ensure the highest standards of quality across products, processes, and services. The QA Manager will be responsible for developing and implementing quality assurance policies, conducting audits, analyzing data, and collaborating with cross-functional teams to drive continuous improvement. Key Responsibilities: Lead and manage the Quality Assurance team, including hiring, training, and performance management. Develop, implement, and maintain QA standards and procedures in accordance with regulatory requirements and best practices. Monitor and report on quality metrics, identifying areas for improvement. Conduct regular internal audits and coordinate external audits and inspections. Oversee root cause analysis and corrective/preventive action (CAPA) processes. Collaborate with R&D, Production, Engineering, and other departments to integrate quality into product and process design. Ensure compliance with industry standards (e. g. , ISO, FDA, IATF, CMMI depending on industry). Manage documentation and change control for QA processes and records. Review and approve quality-related documentation (test plans, validation reports, specifications, etc. ). Champion a culture of quality across the organization. Qualifications: 10+ years of experience in Quality Assurance, with at least 3 years in a managerial or supervisory role. Strong knowledge of QA methodologies, tools, and regulatory standards. Experience with quality systems such as ISO 9001, Six Sigma, Lean, etc. Excellent analytical, problem-solving, and decision-making skills. Strong leadership and interpersonal skills. Proficient in quality management systems and tools. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent. com . You may also click here to access Conduents ADAAA Accommodation Policy .

Overview The software process engineer is responsible for defining, maintaining, and improving software development processes and process assets (templates, checklists, guidelines etc.) in alignment with organization goal and industry standards such as Automotive SPICE. This role involves close collaboration with development teams to ensure process definition, process continuous improvement, and compliance across projects. Responsibilities - Define and maintain SW development processes and related assets (templates, checklists, etc.).- Ensure alignment with Organization process framework, ASPICE level 3 and other standards.- Drive process improvements based on assessments, lessons learned, and best practices.- Understand the process landscape across various platforms and drive improvements.- Lead cross-functional collaboration to institutionalize and enhance processes.- Conduct internal process assessments and report findings, risks, and recommendations.- Provide training and support to teams on new or updated processes.- Communicate effectively across all levels of the organization. Qualifications Basic Qualification: - Bachelors/masters in engineering (Computer Science, Electrical, Electronic, or related field).- Provisional ASPICE assessor certification.- Experience with process modeling tools (e.g., stages).- Familiarity with Agile/ Scrum environments.- Knowledge of standards like CMMI, ISO 26262, ISO 21434. Preferred Qualification: - Aspice competent assessor- ISO 26262 certified.- Programming Understanding (C, C++, MATLAB, Python).- Exposure to CI/CD practices. Experience - 5-8 years of experience in embedded System and Software process definition.

Your role Job Title: Competence Development Manager Role Summary We are looking for an experienced and strategic Competence Development Manager to lead the design, implementation, and continuous evolution of competence-building initiatives across the organization. This senior leadership role is critical to driving capability enhancement, enabling digital transformation, and supporting sustainable business growth. Key Responsibilities Define and implement a long-term competence development strategy aligned with organizational goals. Lead the design and governance of skill and maturity frameworks across business functions. Collaborate with business heads, competence leaders, and HR teams to assess current capabilities, identify skill gaps, and build development roadmaps. Develop and track KPIs to measure the effectiveness and impact of training and development programs. Own and evolve the competence development lifecycle including onboarding, learning, performance enablement, and succession planning. Deploy digital platforms and tools to enhance the learning ecosystem (LMS, analytics, dashboards, RPA, etc.). Conduct regular audits, capability assessments, and feedback loops to drive continuous improvement. Act as a strategic business partner, offering actionable insights to leadership based on analytics and organizational maturity benchmarks. To succeed, you will need What We Expect from You Proven experience (12-20 years) in process transformation, talent management, or organizational development within a manufacturing or engineering setup. Strong leadership and strategic thinking capabilities with hands-on involvement in process transformation and learning strategy execution. In-depth understanding of product or business function development, skill management, and performance enablement frameworks. High proficiency in data-driven HR practices dashboards, assessment metrics, and training effectiveness models (Kirkpatrick or similar). Experience working with cross-functional teams globally and leading large-scale capability building programs. Exposure to international standards such as ISO 9001/27001, QMS, and frameworks like CMMI. Mandatory Skillsets Competence Development Framework Design Talent and Skill Management Strategy Organizational Learning Systems (LMS, Digital Tools) HR Transformation and Change Management Process Optimization and Stakeholder Alignment KPI Dashboards, Training Analytics Strong Communication, Facilitation, and Influencing Skills Education Bachelor s degree in Engineering or related technical field MBA in Human Resources or Organization Development In return, we offer Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being Job location Location: Atlas Copco GECIA - Pune, India Contact information Talent Acquisition Team: Shweta Shinde

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Amazon Web Services (AWS) Good to have skills : Python (Programming Language)Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are optimized for performance and usability. You will also participate in testing and debugging processes to ensure the applications function as intended, while continuously seeking ways to enhance application efficiency and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Web Services (AWS).- Good To Have Skills: Experience with Python (Programming Language).- Strong understanding of cloud architecture and deployment strategies.- Experience with application development frameworks and methodologies.- Familiarity with database management and integration techniques. Additional Information:- The candidate should have minimum 3 years of experience in Amazon Web Services (AWS).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work with various AI models, including generative AI, and may also explore deep learning, neural networks, chatbots, and image processing technologies. Collaboration with cross-functional teams will be essential to integrate these solutions effectively into existing systems and workflows. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall performance.- Evaluate and implement new technologies and methodologies to improve project outcomes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of cloud-based AI services and deployment strategies.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with natural language processing techniques and tools.- Ability to design and implement scalable AI solutions. Additional Information:- The candidate should have minimum 7.5 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready application pipelines, ensuring high-quality standards are met. You will also explore the integration of generative AI models into solutions, while working with various technologies including deep learning, neural networks, chatbots, and image processing. Collaboration with cross-functional teams will be essential to drive innovation and enhance system capabilities. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team skills and capabilities.- Monitor project progress and ensure alignment with strategic goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Machine Learning Operations.- Strong understanding of cloud-based AI services and deployment strategies.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with data preprocessing and feature engineering techniques.- Ability to implement and optimize machine learning models for production environments. Additional Information:- The candidate should have minimum 5 years of experience in Machine Learning Operations.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work with various AI models, including generative AI, and may also explore deep learning, neural networks, chatbots, and image processing technologies. Collaboration with cross-functional teams will be essential to integrate these solutions effectively into existing systems and workflows. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously evaluate and improve existing AI models and systems to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of cloud-based AI services and deployment strategies.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with natural language processing techniques and tools.- Ability to design and implement scalable AI solutions. Additional Information:- The candidate should have minimum 5 years of experience in Large Language Models.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Amazon Web Services (AWS) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, participate in team meetings, and contribute to the overall success of projects by leveraging your expertise in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously evaluate and improve application performance and user experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Web Services (AWS), Gen AI, Agentic, & Machine Learning.- Strong understanding of cloud architecture and deployment strategies.- Experience with application development frameworks and methodologies.- Familiarity with DevOps practices and tools for continuous integration and delivery.- Knowledge of security best practices in cloud environments. Additional Information:- The candidate should have minimum 5 years of experience in Amazon Web Services (AWS).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work with various AI models, including generative AI, deep learning, and neural networks, while also exploring innovative applications such as chatbots and image processing. Collaboration with cross-functional teams will be essential to integrate these advanced technologies into existing systems and workflows, driving efficiency and enhancing user experiences. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing and training sessions to enhance team capabilities.- Monitor project progress and ensure alignment with strategic goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of cloud-based AI services and deployment strategies.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with natural language processing techniques and tools.- Ability to design and implement scalable AI solutions. Additional Information:- The candidate should have minimum 12 years of experience in Large Language Models.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A) Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Financial planning, reporting, variance analysis, budgeting and forecastingDesign and implementation of tools and processes which enable the client to perform financial analysis of its statements. Involves the ability to assess materiality and volatility of financial statement line items and key metrics utilizing financial ratios to determine the financial health of the company What are we looking for Written and verbal communicationproficiency in usage of SAP, Oracle, SQL Server , Advance ExcelFP&A Experience to include budgeting, forecasting, variance analysis of revenue, working capital, gross margin & SG&A, pricing, and predictive reportingBusiness Communication Written / Verbal Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shift Qualification Any Graduation

About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready application pipelines, ensuring high-quality standards are met. You will also explore the integration of generative AI models into solutions, while working with various technologies such as deep learning, neural networks, chatbots, and image processing. Collaboration with cross-functional teams will be essential to ensure the successful deployment of AI-driven solutions. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously evaluate and improve existing processes to enhance efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Machine Learning Operations.- Strong understanding of cloud-based AI services and deployment strategies.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with data preprocessing and feature engineering techniques.- Knowledge of version control systems, particularly Git. Additional Information:- The candidate should have minimum 5 years of experience in Machine Learning Operations.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Technical Project Manager - We are seeking a dynamic and detail-oriented Technical Project Manager to work closely with the CTO and play a dual role in project execution and process excellence. This is a high-impact opportunity to manage and monitor software projects across teams while also driving delivery excellence, Agile coaching, and process improvements. The ideal candidate brings experience in project management within a SaaS or technology-driven environment, a strong understanding of Agile methodologies, and a keen interest in process governance and continuous improvement. What You ll Achieve: Direct exposure and collaboration with the CTO and senior leadership. Ownership across delivery planning, tracking, and Agile project governance. Influence the core IT management processes and bring continuous improvements. Be part of a fast-paced, innovation-driven environment with real impact on the retail tech industry. Attractive compensation and benefits. You Will: Project Management & Delivery Oversight Plan and manage multiple concurrent technology projects across multiple teams. Collaborate with teams to define project plans, timelines, and resource allocations. Track progress using Agile tools (Jira, Confluence) and ensure timely delivery. Generate reports and maintain dashboards on project status, risks, and timelines. Facilitate daily stand-ups, sprint planning, and retrospectives. Process Definition & Governance Design and implement processes for Agile delivery, ticket management, and support workflows. Conduct audits, spot checks, and process reviews to ensure compliance. Identify delivery bottlenecks and drive continuous improvement. Agile Coaching & Enablement Conduct training and workshops on Agile methodologies (Scrum, Kanban). Coach teams on ceremonies, estimation techniques, and backlog management. Promote Agile mindset and process maturity across the organization. Quality & Compliance Align teams to quality frameworks and standardized practices. Work with cross-functional teams to ensure audit readiness. Stakeholder Communication Serve as the bridge between Engineering, QA, Support, and Product teams Regularly update leadership on delivery progress, risks, and process gaps Simplify technical progress and status for executive-level reporting Essential Requirements: 10+ years of overall experience, with 5+ years of experience in Project Management / PMO / Delivery Excellence roles within technology or SaaS organizations. Strong understanding of Agile/Scrum practices and tools like Jira, Confluence. Hands-on experience in any technical function (QA, development, testing, or project coordination). Ability to lead process governance, including documentation, audits, and stakeholder alignment. Excellent communication, analytical thinking, and stakeholder management skills. Familiarity with DevOps and CMMI/ISO quality frameworks. Self-driven, highly organized, and outcome-focused. Desirable Qualifications: Certifications such as PMP, CSM, or CMMI-related are a plus. Exposure to process maturity models or experience contributing to CMMI audits is preferred Take this first step towards your dream career and an insane learning path. Every Ginesys team member brings something unique to the table. Benefits: We like to think that talent grows at Ginesys One and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development. Comprehensive health insurance coverage. Excellent rewards and recognition policy. Transparent compensation policy with no unnecessary deduction in CTC. Annual company off-site and a variety of events, celebrations throughout the year. Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events. Quarterly Coffee with CEO. Here s our story; now tell us yours: Ginesys One is India s best omni retail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionize retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Design and develop applications based on business requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical documentation for developed applications.- Conduct code reviews and provide feedback to team members.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Governance, Risk, and Compliance (GRC).- Strong understanding of IT governance, risk, and compliance processes.- Experience in designing and implementing GRC solutions.- Knowledge of ServiceNow platform and its capabilities.- Hands-on experience in configuring GRC modules.- Good To Have Skills: ServiceNow Certification. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow Governance, Risk, and Compliance (GRC).- This position is based at our Hyderabad office.- An Engineering degree with ServiceNow Certification is required. Qualification Engineering with ServiceNow Certification

As an experienced professional with over 18 years in the Telecom, New Age/Tech, Customer Service, and Retail industries, you will be responsible for leading the Quality and Process Excellence team for a large business with global deliveries. Your role will require you to have a Graduate/Post Graduate degree with at least the last 10 years in the IT/BPO industry. It is essential to have Lean and Six Sigma Black Belt/Master Black Belt certifications to drive quality certifications like ISO, CMMI, COPC, and execute high-impact continuous improvement projects using Lean, Six Sigma, and Transformation methodologies. Your responsibilities will include proactively identifying opportunities for improvements and potential risks, collaborating with internal and external stakeholders to address them, and driving business value generating projects for customers and the organization. Additionally, you will lead innovation and change initiatives across the business in alignment with customer and internal transformation teams. Your strong interpersonal, people management, analytical, and communication skills will be crucial in managing clients, internal senior stakeholders, and global teams across different geographies and time zones. Having a proven track record in problem-solving and innovation, especially in technology-enabled solutions like RPA, Low Code No Code, AI, and Gen AI, will be advantageous. Furthermore, a good understanding of various pricing models, financials, and P&L, along with the ability to drive descriptive, prescriptive, and predictive analytics for different engagements, will be valuable in ensuring best-in-class customer experience. You will also be expected to own the charter of Start Green and Stay Green to identify and replicate best practices throughout the business.,

What We're Looking For Bachelors degree or final year students can also apply Good analytical and problem solving skills Responsibilities Conduct market research to understand customer needs, industry trends, and competitive landscape. Analyze market data to identify opportunities for product improvements or new features Assist in creating and maintaining product roadmaps, feature prioritization, and release schedules. Collaborate with cross-functional teams to define product requirements and specifications. Assist in project management activities such as task tracking, milestone planning, and progress reporting. Work closely with development teams to ensure timely delivery of product features and releases. Track and analyze product metrics and key performance indicators (KPIs) to assess product performance and user engagement. Use data insights to drive data-driven decision-making.

> Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

> Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

> Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology, Inc. People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values ; we affectionately refer to it as the Aggregate System and it s won us countless awards for diversity and workplace excellence. Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you. Visit our careers page to see what exciting opportunities and company perks await! Job Description: Job Description - Perform Quality Assurance activities o Define QA Strategy as per ASPICE 3.1/4.0 o Support and facilitate Project teams throughout the project lifecycle to achieve ASPICE 3.1/4.0. o Identify and track work product and process performance objectives. o Coordinate and track software quality assurance activities. o Facilitate in defining Project performance metrics. o Perform Internal QA audit as per ASPICE 3.1 /4.0. o Escalation of Non conformances. o Generate QA report and present to Management. o Facilitate in Process implementation. o Perform release and process performance reviews Requirements/Qualifications: BE/B.Tech in Computer Science, Computer Engineering or Electrical Engineering Preferred (or equivalent). 3 to 5 years of experience working on various standards like ASPICE, CMMI, ISO 21434, ISO 26262 etc) in SW industries. Hands on Experience in implementing ASPICE 3.1/4.0 in projects. Fundamental understanding of quality philosophies principles, methods, tools, standards. Good knowledge Risk management, metrics analysis etc. High assertiveness, good facilitation and communication skills. Proficiency in Microsoft Office (Word, Power Point, Excel, Outlook). Travel Time: 0% - 25% To all recruitment agencies : Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.

Job Requirement: Position: SQA Software Quality Analyst Experience: 3-8 Yrs Location: Seepz, Andheri Hands-on experience in providing process consultation/facilitation on CMMI, ISO, ISMS quality models. Experience of conducting internal audits and basic metrics analysis. Roles & Responsibilities: Implement & facilitate Kiya.ai QMS across projects. Agile, Waterfall & Support project expertise. Train teams on process-related best practices. Review key project deliverables (plans, documents). Assist projects in defect prevention activities. Conduct monthly process reviews: identify, assess & mitigate risks. Perform regular internal audits to ensure process adherence. Track & report non-conformances to management. Guide projects on metrics selection, data collection & goal setting. Facilitate process tailoring & Senior Management Reviews. Strong written & verbal communication skills Hands On Experience with - ISO 27001:2013, Deviation Management, Internal Audits, External Audits, Risk Assessment, VA/PT, Data Leakage Prevention, Request for Information, IT Audits, Information Security Policies. Regards, Yugant Mirajkar Human Resources Kiya.ai

Job Requirement: Position: SQA Software Quality Analyst Experience: 3-8 Yrs Location: Airoli, Navi Mumbai Hands-on experience in providing process consultation/facilitation on CMMI, ISO, ISMS quality models. Experience of conducting internal audits and basic metrics analysis. Roles & Responsibilities: Implement & facilitate Kiya.ai QMS across projects. Agile, Waterfall & Support project expertise. Train teams on process-related best practices. Review key project deliverables (plans, documents). Assist projects in defect prevention activities. Conduct monthly process reviews: identify, assess & mitigate risks. Perform regular internal audits to ensure process adherence. Track & report non-conformances to management. Guide projects on metrics selection, data collection & goal setting. Facilitate process tailoring & Senior Management Reviews. Strong written & verbal communication skills Hands On Experience with - ISO 27001:2013, Deviation Management, Internal Audits, External Audits, Risk Assessment, VA/PT, Data Leakage Prevention, Request for Information, IT Audits, Information Security Policies. Regards, Yugant Mirajkar Human Resources Kiya.ai

JD - Sales Operations Manager, Clarion TechnologiesAbout Clarion TechnologiesClarion Technologies is an IT services company, providing customized software solutions to small & medium businesses across the globe in a wide spectrum of industries, to transform and manage their business by harnessing the power of technology We are trusted by our clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of technology With 23+ years of expertise in Digital Transformation, we help our customers to significantly improve their business performance With the use of cutting-edge technology, Agile development, and best coding practices, we are proud to offer one of the most Usable, Reliable and Secure software solutions We are certified as CMMI level 3 company, Great Place to Work in 2019 & Top Software Developers in India by Clutch With head office in Pune, India, we have 2 state of the art delivery centers in Pune and Ahmedabad ClarionTech Inc is the US arm of Clarion Technologies Being a ClarioniteIn a world where technology never stands still, we understand that, Honesty, Integrity and Fairness; Customer comes first - Surpass customer expectations consistently; Pursuit of Excellence - Constantly improving ourselves, our team, our services and our products to become the best; and Collaboration, Team spirit and Sharing, lives in what we do as Claronites as we strive to be the catalyst that makes the world work better Being a Claronite means you ll be able to learn and develop yourself and your career Join us, not only to do something better, but also to attempt things you never thought possible Are you ready to be a proud Claronite?About the RoleWe re seeking a seasoned Sales Operations Manager responsible for overseeing the daily operations of our appointment generation team, while also owning a personal calling and appointment-generation quota Ideal candidates come from organized, metrics-driven lead generation environments What Youll Be Doing (i e , Job Responsibilities)- Team & Operations Management- Lead end-to-end operations of appointment generation executives - Set daily/weekly targets, monitor productivity, and ensure process compliance - Conduct daily stand-ups, weekly coaching, and monthly performance reviews Individual Contributor Targets- Maintain a personal calling and qualification target- Handle calls and outreach directly if the team is below target to ensure alignment with business goals Performance Monitoring & Reporting- Track and analyze KPIs: calls made, appointments set, conversion rates, no-show/reschedule rates - Maintain dashboards and deliver weekly/monthly reports to senior leadership Process Optimization & Quality Assurance- Enhance calling scripts, objection-handling techniques, and qualification criteria - Ensure all compliance, adherence, and documentation standards are met - Implement knowledge-sharing sessions to proliferate best practices Collaboration- Sync with Sales, Marketing, and Delivery teams for campaign alignment - Provide feedback loops and campaign insights to stakeholders What We Look For In You (i e , Job Requirements) 10+years in B2B lead generation, demand-gen, inside sales, or appointment setting Minimum 2 years of experience in leading teams Strong individual achievement record in outbound calling and appointment booking Proficient with CRM and campaign tools (Salesforce, Outreach, HubSpot, etc ) Exemplary communication, influence, and stakeholder management skills Analytical thinker adept at driving process improvements and performance reporting Comfortable with roll-up-your-sleeves approach; willing to jump in with the team Demonstrated ability to manage and scale appointment generation High-performing individual contributor in outbound sales calls Strong coach with a track record of enhancing team performance Resourceful, collaborative, and feedback-oriented Data-fluent leader who thrives on hitting numeric goalsJob Location: Pune, IndiaClarion - An Equal Opportunity EmployerWe are committed to creating a diverse and inclusive workplace We celebrate diversity and provide an environment free from discrimination and harassment We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status Join us in building a team that reflects the diversity of the world we live in

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: AS400. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Enterprise Platform Engineering Java. Experience5-8 Years.