433 Cmmi Jobs - Page 5

Automation QA Important Information Location: Chennai Experience: 5+ years Job Mode: Full-time Work Mode: Work from office Responsibilities and Duties Collaborate with development, product management and delivery teams throughout the SDLC Work as an individual contributor on quality assurance teams in support of project and on-going product release efforts Design and develop the test automation framework Develop and automate robust test scripts Communicate scripted test results in a clear and automated manner Triage and/or fix bugs found by automation runs Responsible for running regression tests via automation Identify and debug quality issues with the application or the environment Collaborate with your team and cross functionally to drive issues to resolution. Inform process improvement with automation expertise Responsible for identifying test scenarios based on the information provided in the defect tracking tools or enhancement project design documents Creating and executing test cases for the product Responsible for identifying, documenting, and managing system defects Maintaining/updating regression test suite based on enhancement changes and additions to the test suite Producing status reports for product testing and defect status Raising risks to management with respect to quality and schedule of the release Providing user acceptance testing support to clients by directly working with them for the issues reported during the testing phase Collaborate with other functional teams (Client Support, Development, Integration and Business Analysts) Adherence to all CMMI standards Must have a positive attitude and be a self-starter and willing to work independently and learn Creative problem-solving ability, allowing the individual to identify solid solutions to challenging business issues Perform other duties as required Required Qualifications Bachelor s degree in computer science or equivalent education in a related discipline is required Around 5 years hands-on QA automation experience in Selenium with binding language C# or similar framework Strong knowledge of QA engineering best practices and common pitfalls Experiencing implementing or modifying functional automated test framework Mortgage or consumer loan servicing knowledge is a plus About Encora

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise. - Grade Specific Role Overview:Provides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterManages relationships with StakeholdersUnderstands P2P processes Has knowledge about cross-functional workMonitors process adherence across work perimeter and escalates as needed Coordinates/supports junior professionals in process adherence and problem solvingIdentifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the functionAccountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionResponsive to local Stakeholders in solving day-to-day activitiesProvides subject matter expertise as needed by other team membersSupports junior professionals in day-to-day activities Helps the team to achieve common goalsActs to overall procurement policies and processesContinually strives to simplify, standardize and improve processes Continually seeks out ways to improve Client satisfactionProactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team membersSupports transformation projects activites Skills (competencies)

STARTEK is looking for Executive - Operations to join our dynamic team and embark on a rewarding career journey An Executive - Operations is responsible for overseeing the day-to-day operations of a company to ensure efficiency, profitability, and growth Some of the key responsibilities for this role include: Developing and implementing operational strategies Monitoring and analyzing operational metrics to identify areas for improvement and implementing continuous improvement initiatives Express their operations strategies & objectives to make sure that the company which they are working for reaches its target and operates effectively Strong leadership and problem-solving skills, as well as the ability to analyze data and make informed decisions, are essential for success in this role

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 5G Wireless Networks & Technologies Good to have skills : No Function SpecialtyMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title RAN Hardware EngineerLocation BengaluruCareer Level 10Job Overview:We are seeking an experienced Subject Matter Expert (SME) in RAN Hardware Planning and Design to lead and provide expert-level guidance on hardware solutions, specifically for antennas, combiners, baseband systems, and small cell technologies. The SME will oversee the technical aspects of hardware development, including the prototyping, validation, and integration of hardware solutions to meet performance, regulatory, and environmental standards. As an industry leader, the SME will drive innovation, ensure compliance with regulatory standards like EMF/ICNIRP, and mentor senior engineers while supporting new product development.Key Responsibilities:Support hardware design efforts for RAN solutions, focusing on antennas, combiners, baseband systems, and small cell technologies, ensuring they meet performance, regulatory, and environmental requirements. Support in conducting in-house evaluation of antenna and radio products, including FSI and FOA trials. Prototype and validate hardware designs, ensuring compliance with industry standards and specifications, while working to optimize performance. Collaborate with cross-functional teams, including software, firmware, and systems teams, to ensure seamless integration of hardware solutions into larger systems. Oversee the hardware integration during site builds, ensuring correct installation, configuration, and performance of RAN hardware. Develop and maintain technical specifications, reports, and documentation, supporting hardware designs and system configurations. Collaborate directly with stakeholders, including customers and vendors, to ensure solutions meet project specifications and customer requirements. Contributes to the identification and evaluation of new antenna and RF conditioning products, ensuring clear acceptance criteria are provided for new technology integration. Ensure all designs meet EMF/ICNIRP compliance and align with regulatory standards.Required Skills and Qualifications:Experience in Nokia, Ericsson, and ORAN. Experience in RAN hardware planning and design. Strong understanding of site deployment processes and best practices. Expertise in interference management and PIM mitigation strategies. In-depth knowledge of radio planning and RF optimization. Strong experience in EMF compliance and regulatory adherence. Proven leadership experience with the ability to manage and mentor teams. Excellent communication, negotiation, and collaboration skills. Educational Qualification:Bachelors or masters degree in Telecommunications, or related field. 7+ years of experience in the RAN domain. BE / BTech Qualification 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work with various AI models, including generative AI, deep learning, and neural networks, while also exploring innovative applications such as chatbots and image processing. Collaboration with cross-functional teams will be essential to integrate these advanced technologies effectively into existing systems and workflows. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and training sessions to enhance team capabilities.- Monitor and evaluate the performance of AI models to ensure optimal functionality. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of cloud-based AI services and deployment strategies.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with data preprocessing and feature engineering techniques.- Ability to design and implement scalable AI solutions. Additional Information:- The candidate should have minimum 5 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

As a Portfolio Planning and Metrics Team Member in Evernorth Technology, based on the Evernorth Technology Strategy and Development Team, you will be supporting several Development/Delivery related organizations; working across multiple Technology development, production, and infrastructure support teams. You will be leading or assisting primarily with financial management of the organization but will have the opportunity to support a variety of Technology related initiatives . You’ll be expecte d to understand the current financial state, portfolio themes and aid in understanding risks/opportunities that exist, and communicate with leadership about their budget and portfolio performance. In addition to financial management, you will support the organization by also focusing on supplier/vendor/resource management. This may include assisting with Request for Proposals from suppliers on development or production support efforts, supporting our hiring controls process, developing vendor or resource capacity strategies, and more. Other areas of support, based on need, may be around chief of staff responsibilities, deeper workforce management responsibilities, and also reporting and relationship management primarily with offshore teams. The ideal candidate is comfortable working in a high-paced operational environment. Someone who is flexible with their services and outputs to meet the specific needs of the leadership body they support. Someone who is comfortable flexing into different work types based on existing priorities/demands. This role will act as an independent contributor aligned to support both specific leadership needs while finding ways to help drive efficiency and quality into broader more shared operational processes that span multiple stakeholders. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Position Purpose/Summary Provides ownership of Test architect, Test Strategy & Product Quality across different Gas metering product and Meter data management systems. Key Areas of Responsibility Gets involved in Requirement reviews to ensure completeness of Deployment scenarios, Use cases & Testability aspects of Functional & Non-Functional requirements using his/her Domain, Product & Functional Test knowledge. Works within the scrum team to build the quality product along with development team Develops/Contribute towards verification of the product against acceptance criteria. Contribute towards Test Design for critical modules of the products and supports the Test Engineers in Test Design reviews Works with the System Architect to mitigate the architectural risks of the program in early phases & participates in design reviews to identify failure modes Develops Test Strategy to validate the Functional, Non-Functional & System level requirements for Smart Gas and Electrical Meter related products Derives Regression Test Strategy based on Impact Analysis of fixed defects and automation test strategy for overall products, supports continuous integration and delivery / deployment along with development team. Identifies Test Automation & Simulation requirements early in the life cycle & supports in execution of the same Prepares Test Strategy for 3 rd party integrations & dependant hardware, Firmware, E to E and compatibility tests. Maintains test infrastructure for security, performance/scale, usability testing of embedded software products. Works with required stakeholders to identify Beta Site requirements & supports in defect prioritization & release readiness reviews along with the Project Lead Works with the Information Development team to give pointers on Technical Literature content development and is a critical reviewer of the same Provides debug support to Development Team to identify root causes of defects Monitors release quality criteria and communicates unbiased product quality view to stakeholders to enable quality release of the product/system. Mentors other members of the team on technical aspects, test methodologies, new technologies etc. Business Acumen Participates in Observation Voice of Customer (OVoC) and in Concept reviews in early phases of Product Development Life Cycle as needed Stays up to date with happenings in the Industry & Competition space of the relevant business verticals and driving best practices in Smart Meter testing. Participation/representation in external or industry leading seminars, technical conferences Qualifications/ Experience/ Knowledge Bachelor or Master of Engineering in Electronics & Communication, Electrical & Electronics or Instrumentation Minimum of 5+ years of experience in Test architect, System engineering/testing in relevant industry space Minimum of 10+ years of test experience in Smart meters and various metering communication related products Total 12+ years of experience in Smart Electricity, Smart Gas, Smart Water Metering and related products experience. Technical Skills Should have good understanding of Agile methodologies and SDLC/STLC process Hands on experience in testing on various Smart Meter products like Smart Electrical Meter, Smart Gas Meter, Water Meter and associated applications from hardware, Firmware, Application software and End to End system testing Prior experience on performance & Capacity testing of Industrial Meter, Electrical meter is a plus Experienced with industry standards like AGA 8 for Gas Meters. Experience on Security threat models and security testing on embedded products Expertise in various communication products based on Low Power Radio, GPRS, LoRa, Mbus, PLC etc. Knowledge of communication protocols (TCP/IP; IPV6; Smart metering; M2M Cellular, DLMS) and Embedded Linux development or Embedded RTOS. Exposure to Acceptance Test Driven development (ATDD) Aid in the design and development of test equipment and test systems, test beds to fulfil the needs of testing of various embedded products. Should have hands on experience on developing test automation scripts for firmware testing Experience with different test automation, DevOps and defect tracking tools is must Test Certification- ISTQB or equivalent, Scrum Alliance Experience of CMMi or other process evaluation regime. Professional Skills / Knowledge Good analytical thinking, troubleshooting & problem solving skills, coupled with the drive to learn Good communication skills, both verbal and written Self-motivated and the ability to work independently without supervision and sometimes under extreme pressure Prepared to travel domestic or overseas as per project or business needs Ability to work together with different functional & delivery teams Handling Multi-Disciplinary project will be an added advantage Demonstrates Influencing skills to articulate independent Product Quality view Right level of Negotiation skills & conflict management capability Ability to coach and mentor teams Experience working as part of a global development team working across diverse cultural barriers

Position Purpose/Summary Provides ownership of Test Strategy & Product Quality across different Gas metering product and Meter data management systems. Key Areas of Responsibility Gets involved in Requirement reviews to ensure completeness of Deployment scenarios, Use cases & Testability aspects of Functional & Non-Functional requirements using his/her Domain, Product & Functional Test knowledge. Works within the scrum team to build the quality product along with development team Develops/Contribute Acceptance Criteria and test cases for stories and verifies the product against acceptance criteria. Develops Test Design for critical modules of the products and supports the Test Engineers in Test Design reviews Works with the System Architect to mitigate the architectural risks of the program in early phases & participates in design reviews to identify failure modes Develops Test Strategy to validate the Functional, Non-Functional & System level requirements for Smart Gas and Electrical Meter related products Derives Regression Test Strategy based on Impact Analysis of fixed defects Prepares Test Strategy for 3 rd party integrations & dependant hardware, Firmware, E to E and compatibility tests Maintains test infrastructure for security, performance/scale, usability testing of software products. Develops the Test effort estimates & works together with the Project Lead to do Test Planning Develops automation scripts and supports continuous integration and delivery/deployment along with development team Identifies Test Automation & Simulation requirements early in the life cycle & supports in execution of the same Works with the Program Manager & Product Manager or Product Owner to identify Beta Site requirements & supports in defect prioritization & release readiness reviews along with the Project Lead Works with the Information Development team to give pointers on Technical Literature content development and is a critical reviewer of the same Provides debug support to Development Team to identify root causes of defects Monitors release quality criteria and communicates unbiased product quality view to stakeholders to enable quality release of the product/system Business Acumen Participates in Observation Voice of Customer (OVoC) and in Concept reviews in early phases of Product Development Life Cycle as needed. Stays up to date with happenings in the Industry & Competition space of the relevant business verticals and driving best practices in Smart Meter testing. Qualifications/ Experience/ Knowledge Education / Qualifications and Experience: Bachelor or Masters of Engineering in Electronics & Communication, Electrical & Electronics, Instrumentation Minimum of 6+ years of experience in project engineering/testing in relevant industry space At least 2 years of experience in a Senior test Engineer role Technical Skills Should have good understanding of Agile methodologies and SDLC/STLC process Exposure to Acceptance Test Driven development (ATDD) Should have hands on experience on developing automation scripts for firmware testing Hands on experience in testing on various Smart Meter products like Smart Electrical Meter, Smart Gas Meter, Water Meter and associated applications from hardware, Firmware, Application software and End to End system testing Prior experience on performance & Capacity testing of Industrial Meter, Electrical meter is a plus Knowledge of communication protocols (TCP/IP; Smart metering; M2M Cellular) and Embedded Linux development or Embedded RTOS. Experience with different test automation, DevOps and defect tracking tools is must Test Certification- ISTQB or equivalent, Scrum Alliance. Experience of CMMi or other process evaluation regime. Professional Skills / Knowledge Good analytical thinking, troubleshooting & problem solving skills, coupled with the drive to learn Good communication skills, both verbal and written Self-motivated and the ability to work independently without supervision and sometimes under extreme pressure Prepared to travel domestic or overseas as per project or business needs Ability to work together with different functional & delivery teams Handling Multi-Disciplinary project will be an added advantage Demonstrates Influencing skills to articulate independent Product Quality view Right level of Negotiation skills & conflict management capability Ability to coach and mentor teams Experience working as part of a global development team working across diverse cultural barriers

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work with various AI models, including generative AI, deep learning, and neural networks, while also exploring innovative applications such as chatbots and image processing. Collaboration with cross-functional teams will be essential to integrate these advanced technologies effectively into existing systems and workflows. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and training sessions to enhance team capabilities.- Monitor and evaluate the performance of AI models to ensure optimal functionality. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of cloud-based AI services and deployment strategies.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with data preprocessing and feature engineering techniques.- Ability to design and implement scalable AI solutions. Additional Information:- The candidate should have minimum 5 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work with various AI models, including generative AI, and may also explore deep learning, neural networks, chatbots, and image processing technologies. Collaboration with cross-functional teams will be essential to integrate these solutions effectively into existing systems and workflows. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing and training sessions to enhance team capabilities.- Monitor and evaluate the performance of AI models to ensure optimal functionality. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of cloud-based AI services and deployment strategies.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with natural language processing techniques and tools.- Ability to design and implement scalable AI solutions. Additional Information:- The candidate should have minimum 12 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

CTO/Frontend Innovation/NVM Design Department is responsible for all embedded Non-Volatile Memory deployment across NXP business and product lines. Embedded NVM encompasses nearly all technology nodes and products which integrate Logic NVM, Flash or disruptive memory solutions (e.g. RRAM, MRAM). The implementation of Embedded NVM technologies that enhance application capabilities is a competitive advantage in the marketplace. In this position, we are looking for a design manager to build and lead an expansion of NXP s NVM design group in Bangalore, India. Are you able to create alignment, build, and lead a group of talented engineers to the next level? Can you ensure and facilitate that our employees get the best out of themselves to create innovative NVM IP that enables differentiating products? Scope of Responsibilities/Expectations As the Non-Volatile Memory Design Manager for our newly formed Bangalore team, you will be part of a Global NVM design department. You will be responsible for building a team of 10 to 20 engineers who will specialize in NVM Analog Design, Digital Design and Verification to support the deployment of Logic NVM, Flash and Disruptive Memory Solutions (RRAM, MRAM). The desired scope of work for the team covers definition, security, functional safety, NVM design, verification, deployment, validation support and industrialization. Job responsibilities: You will manage resource allocation and planning in close collaboration with our design management team and our project leads for innovation and IP developments. You will work with the Global NVM team and work partners to drive technical vision for cost-effective, fast time to market, and risk management for NVM IP. You will ensure compliance with your teams deliveries to our design flow and quality standards (BCAM, QMS, ISO 9001, ISO 26262, and CMMI). You will be an agent of change by identifying opportunities and deploying new methodologies in collaboration with the global team. You will nurture a high-performance culture within your team by employing NXP s performance management process. You will drive the development of your team accordingly to the competence and growth strategies. You will nurture and develop relationships with our business partners, foundry partners and 3rd party partners through internalized or collaborative innovation projects. Job qualification: BE or MS in Electrical/Electronics Engineering with 12+ years of design experience. Significant experience in leading an engineering team. Excellent communication skills with proven experience in international relationships and available for occasional travel. Hands-on experience in digital, analog, mixed-signal design and verification. Specific competence in NVM design and architectures is highly desired. Very good knowledge of quality managed design flows, tools and methodologies. Experience in developing and launching high volume mixed signal products into production including the automotive market.

Whats this role about Associate will enable projects to follow standard lifecycle frameworks, review their processes implemented and perform sample checks, carry out risk based assessments, publish reports, support team on quality assurance. Facilitate improvements and corrections as and when necessary. Heres how youll contribute: Youll do this by: 1. Quality & Delivery Assurance for Client projects 2. Enable Project Managers with processes and work aids for effective delivery/service management 3. Mentoring Project Managers on best practices from ISO and CMMI frameworks 4. Responsible for early alerts regarding project/service risks to Senior Management 5. Reporting to various leaderships Core Skills: 3-6 years of experience in Quality and Delivery Assurance Understanding of any of Delivery Lifecycles - ASM, Agile, Package Implementation / Upgrade. Exposure to DevOps, Cloud preferred Risk based delivery audits Project / Delivery background experience preferred Strong team work capabilities Assertive Communication, Listening skills & Interpersonal skills Desired Skills: Exposure to ISO 9K, ISO 20K and CMMi for SVC preferred How we d like you to lead: . Whats this role about Associate will enable projects to follow standard lifecycle frameworks, review their processes implemented and perform sample checks, carry out risk based assessments, publish reports, support team on quality assurance. Facilitate improvements and corrections as and when necessary. Heres how youll contribute: Youll do this by: 1. Quality & Delivery Assurance for Client projects 2. Enable Project Managers with processes and work aids for effective delivery/service management 3. Mentoring Project Managers on best practices from ISO and CMMI frameworks 4. Responsible for early alerts regarding project/service risks to Senior Management 5. Reporting to various leaderships Core Skills: 3-6 years of experience in Quality and Delivery Assurance Understanding of any of Delivery Lifecycles - ASM, Agile, Package Implementation / Upgrade. Exposure to DevOps, Cloud preferred Risk based delivery audits Project / Delivery background experience preferred Strong team work capabilities Assertive Communication, Listening skills & Interpersonal skills Desired Skills: Exposure to ISO 9K, ISO 20K and CMMi for SVC preferred How we d like you to lead: .

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise. - Grade Specific Role Overview:Provides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterManages relationships with StakeholdersUnderstands P2P processes Has knowledge about cross-functional workMonitors process adherence across work perimeter and escalates as needed Coordinates/supports junior professionals in process adherence and problem solvingIdentifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the functionAccountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionResponsive to local Stakeholders in solving day-to-day activitiesProvides subject matter expertise as needed by other team membersSupports junior professionals in day-to-day activities Helps the team to achieve common goalsActs to overall procurement policies and processesContinually strives to simplify, standardize and improve processes Continually seeks out ways to improve Client satisfactionProactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team membersSupports transformation projects activites Skills (competencies)

RoleOperations Manager DepartmentService & Operations Employment TypeFull Time, Job description Essential Duties and Responsibilities: - Onboard new doctors, hospitals onto the platform - Structured follow-ups to ensure Doctors are on boarded on the platform and using the product - Maintain large number of doctor relationships to ensure they stick to platform for long term, prevent doctor churns - Ensure seamless experience for doctors and patients on platform with timely resolution of all queries and concerns - Doctor backed view on the platform and digital engagement and suggest further improvements - Work with all stakeholders (product team, design team, content and marketing team etc.) to ensure best experience for doctors and patients with C2C platform - Ensure platform awareness among doctors and offer quick issue resolution - Managing doctor/ patient outreach campaigns, conducting demos to doctors and their staff virtually or physically as needed - Understanding doctor profiles (importance of doctor, tech savviness, patient demographics etc.) and the challenges and address then at product and process level to drive usage to ensure high recall - Co-ordinate with product team, do testing of new product launches - Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics; - Assist product team to understand customer problems, reproduce them and fix them Apply Save Save Pro Insights Location - Bengaluru,Kolkata,Hyderabad,Pune,Mumbai,Thane

Job_Description":" Technical Project Quality Auditor We are looking for a meticulous and results-driven Technical Project Quality Auditor to ensure that project execution aligns with defined scope, timelines, and delivery commitments. This role focuses on evaluating project lifecycle compliance, validating delivery against contractual and internal standards, and identifying areas of deviation or risk to ensure successful project outcomes. Key Responsibilities: Audit project documentation and execution against approved scope, schedules, and deliverables. Verify that projects follow defined governance models, stage-gate reviews, and compliance checkpoints. Assess alignment of delivered outcomes with project charters, business requirements, and technical specifications. Identify deviations in scope, schedule, budget, and quality; report variances with root cause insights. Review change request processes to ensure proper justification, approval, and impact analysis. Evaluate adherence to delivery methodologies (Agile, Waterfall, Hybrid) and project management best practices. Collaborate with PMs, delivery leads, and stakeholders to close non-conformities and ensure corrective actions. Maintain audit trails, compliance logs, and dashboards for reporting project health and delivery assurance. Participate in risk reviews and contribute to mitigation planning from a delivery compliance perspective. Support internal and external project audits, including client-facing reviews where applicable. Qualifications: Bachelors degree in Engineering, Information Technology, or Project Management. 35 years of experience in project auditing, PMO governance, or delivery assurance in a technical environment. Strong understanding of project lifecycle management, scope control, and delivery frameworks. Familiarity with project tracking tools (e.g., MS Project, JIRA, Asana, Smartsheet). Working knowledge of contractual delivery compliance and SLA adherence. Certifications such as PMP, PRINCE2, or CMMI Associate/Auditor preferred. Key Competencies: Analytical mindset with high attention to detail. Strong communication and reporting skills. Ability to manage cross-functional audits across multiple projects. Knowledge of risk and change management processes. Self-driven, with a strong sense of ownership and objectivity. ","

Role: Lead MDM Engineer Location: Kharadi, Pune Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. As a Lead MDM Engineer, you will drive the MDM product development from ideation to launch, collaborating with product owners, architects, implementation partners, designers, and key collaborators to deliver top-notch MDM cloud experiences. You will develop and support enterprise data management solutions for Customer and Product Master data, implementing business and technical requirements and supporting data analysis. In this lead role, you will guide and mentor team members, applying strong analytical skills in process assessment, design, and deployment. You will use data management principles and standard methodologies to detail current processes, profile data, understand data relationships, harmonize data elements, develop MDM solutions, create metrics and reports, and participate in data governance efforts. Deep technical competence is essential. What will you be doing? Design & Configuration: Develop and configure MDM and Data Quality tools such as Syndigo, Snowflake, and Alation. Perform data quality functions including audits, assessments, entity resolution, data profiling, scorecard development, and exception management configuration. Configure workflows for Products and Customer data in Syndigo and Winshuttle. Support the development of Master Data and IT system architecture roadmaps to improve e-commerce strategy, supply chain efficiency, and customer experience. Collaborate in an agile environment to design and build data solutions, ensuring thorough end-to-end testing. Implement data orchestration pipelines, data sourcing, cleansing, and quality control processes. Contribute to software verification plans and quality assurance procedures. Document and maintain data pipeline architecture. Contribute to IT standards, procedures, and processes. Document and maintain software functionality. Training & Support: Develop & maintain technical design documentation. Create and maintain relevant project documentation throughout SDLC Create clear and concise training documentation Lead end-to-end delivery of technical solutions Support the installations, maintenance, and upgrades of MDM tools Create test cases and support user testing throughout relevant test cycles. What will you need to be successful? Bachelor s degree in computer science, systems analysis, or a related study, or equivalent experience. Requires mastery-level knowledge of the job area obtained either through advanced education, experience, or both. Data Quality related certifications (i.e., GS1, CIMP, IQCP, ICP, CDMP, and CMMI Enterprise Data Management) are a plus. Should have a minimum of 4 years of Experience in Data Management and Data Quality solutions. Of which a minimum of 3 years of experience in the Syndigo application is required. Should at least have a conceptual understanding of ERP. Should have an in-Depth Knowledge of SQL, Python, & Snowflake. Knowledge of Cloud-based solutions and Alation/Data Governance tools (preferable) Strong Analytical and Problem-Solving Skills. Knowledge of Agile/Waterfall methodologies. Ability to effectively communicate, orally and written Propensity to learn innovative technologies and approaches and use this knowledge to improve Smith & Nephew s strategy, standard practices, and processes. Strong analytical and problem-solving skills Ability to prioritize tasks and adapt to frequent changes in priorities Ability to work in a distributed team setting and a fast-paced environment. You Unlimited. We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website ( https://www.smith-nephew.com/ ). Other reasons why you will love it here! Your Future: Major medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance. Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave. Your Wellbeing: Parents/Parents-in-Law s Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave. Flexibility : Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship Extra Perks: Free Cab Transport Facility for all employees; One-Time Meal provided to all employees as per shift. Night shift allowances. #LI-DP1 Stay connected and receive alerts for jobs like this by joining our talent community . Were more than just a company - were a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You . Unlimited . , life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer.

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Objective of this job is to be a part of a testing team; define test strategies, prepare repository of testing models and testing technique. Creating other benchmarking reports; collaborate with software development teams. Benchmark with new technologies, continuous up gradation of technical artefacts related to TLC, Expertise in conducting Performance Testing and having hands on standards testing tools. Primary Responsibilities of the Role 1. Testing types - Black box/ White box/ Sand box/ Load /stress / functional testing / Integration testing. 2. Testing strategy, Test Planning, Scenario Matrix, Test Case preparation. 3. Good expertise in testing of Web based and back end applications with ability to write scripts for API automation 4. CMMi driven test approach/documentation, templates, testing management - Unit/integrated. 5. Should be able to devise testing approach from FRS (Functional Requirement Specification) stage. 6. Managing test documentation throughout Test Development Life Cycle. 7. Manual Testing, Automation testing. 8. Exposure in testing at Database level, UI and Logical level. 9. Mobile App Testing is an added plus. Additional Job Description The Engineering function is responsible for all engineering activities within a firm to ensure that business objectives are met. Includes the creation, development, design, and improvement of products, equipment, facilities, services, standards, and procedures in all engineering fields. Engineering > Quality Assurance & Testing The Quality Assurance area is responsible for ensuring that all applications, system products and projects meet defined quality standards. Develops, conducts and evaluates application audits and testing processes Role Knowledge and Application Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is the fully qualified, experienced professional, journey-level position. Complexity and Problem-Solving Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Supervision Work is done independently and is reviewed at critical points. Collaboration and Interaction Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and often advises others on difficult matters. Recommended Background and Experience The education/experience information should only be used for requisitions/external postings in accordance with local regulations Typically requires a minimum of 5 years of related experience with a Bachelor s degree; or 3 years and a Master s degree; or a PhD without experience; or equivalent work experience. Worker Type: Employee

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Oracle SQL. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Performance Testing. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Mainframe. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: PySpark. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: ASP.NET. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Java-J2EE. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: AS400. Experience5-8 Years.