665 Cmmi Jobs - Page 3

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: PLM-Product Lifecycle Management. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Apache Spark. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Appium. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Mainframe. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud Product & Platform Testing. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: SDET. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreement Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Informatica MDM. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks.

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work with generative AI models and may also explore various advanced technologies such as deep learning, neural networks, chatbots, and image processing to enhance the functionality and efficiency of the systems you create. Collaboration with cross-functional teams will be essential to ensure that the solutions are integrated seamlessly into existing workflows and meet the needs of diverse stakeholders. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing and training sessions to enhance team capabilities.- Monitor project progress and ensure alignment with strategic goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of cloud-based AI services and deployment strategies.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with natural language processing techniques and tools.- Ability to design and implement scalable AI solutions. Additional Information:- The candidate should have minimum 12 years of experience in Large Language Models.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, you are part of a team of bright individuals working with cutting-edge technologies. Our purpose is to bring about real positive changes in an increasingly virtual world, transcending generational gaps and future disruptions. We are currently seeking PMO Professionals with the following responsibilities: - Possess excellent process knowledge related to Incident, Problem, Change, Configuration management. - Facilitate support meetings to drive discussions and achieve project goals in a timely manner. - Demonstrate a good understanding of risk management concepts and practices, track, assess, and mitigate project risks, issues, and dependencies. - Collaborate across service teams to ensure alignment and success of objectives. - Identify and implement process enhancements to improve project efficiency and effectiveness. - Provide mentorship and guidance to team members on ITSM processes. - Identify training needs and facilitate their implementation for the team. - Engage in CMMI/Quality-related activities and initiatives to enhance performance. - Monitor and ensure effective utilization of resources as per defined frequency. - Maintain control over services through monitoring and controlling measures. - Provide support to the senior project manager in various aspects of Service management. - Provide regular status reports and communicate progress to internal/external stakeholders as defined. - Assist in executing transitions for large/complex activities. - Define standards in transition management based on industry trends and contribute to building tools and accelerators for KT process. - Measure and monitor SLAs; track service levels and analyze the impact of SLAs on complex processes and deliverables. - Manage onboarding/offboarding activities from a client perspective. - Manage Org Chart and On-call roster. In addition to the above responsibilities, you are expected to: - Engage in executive customer discovery to predict future customer needs and enhance customer relationships. - Identify trends and patterns emerging from ticket trends or customer preferences and customize/refine existing services to exceed customer needs and expectations. - Have a basic understanding of project management concepts and terminology. - Assist with tasks such as creating project schedules or monitoring progress. - Create action plans based on business objectives. - Manage internal and external issues affecting the organization's vision, mission, and objectives. - Lead and direct a strategic planning team to outline the future direction of stakeholders. - Prioritize work based on stakeholder priority. - Demonstrate a "can-do" attitude and strive to achieve and exceed defined goals/targets. - Excel in verbal and written communication, analyze data patterns, and identify trends effectively. - Create compelling presentations for client representation. At YASH, you have the opportunity to shape your career in an inclusive team environment. We offer career-oriented skilling models and encourage continuous learning, unlearning, and relearning at a rapid pace and scale. Our workplace is grounded in four principles: flexible work arrangements, free spirit, emotional positivity, agile self-determination, trust, transparency, open collaboration, all support needed for the realization of business goals, stable employment with a great atmosphere, and ethical corporate culture.,

You will be joining Eaton Life Safety Division as a Senior Engineering Firmware where your primary responsibility will be software development for Life Safety products. In this role, you will contribute to the development of next-generation technology solutions for edge devices in Life safety systems. You will collaborate with a diverse team of talented individuals to drive complete product development, focusing on embedded firmware development. Working closely with the Product Owner, you will prioritize tasks to ensure timely deliverables and milestones are met. Your role will involve establishing a technical growth path, enhancing the value delivered to customers, and contributing to the global organization's commitment to providing cutting-edge Life Safety products in Emergency lighting. Strong communication skills, adaptability to changing priorities, and the ability to manage multiple projects simultaneously will be key to your success in this role. You must possess a Bachelor's Degree in Computer Science, Electrical, or Electronics Engineering from an accredited institution, along with a minimum of 3 years of hands-on experience in C, C++, and Linux-based firmware applications on microcontrollers. Your expertise should include the development of industrial fieldbus communication protocols, experience with RTOS platforms, addressing cyber-security requirements, and fixing issues reported by static code analysis tools. Additionally, hands-on experience in Agile methodologies, test automation, and familiarity with tools like JIRA, BitBucket, and JAMA will be advantageous. Your responsibilities will include translating business features into technical requirements, collaborating with stakeholders, developing high-quality unit-tested code, and ensuring software quality metrics are met. You will also be involved in creating structured software solutions, optimizing performance, security, and reusability, and executing plans for incremental project delivery. Your role will require you to work closely with engineering and test teams to deliver high-quality products that address customer needs. Overall, your contribution as a Senior Engineering Firmware at Eaton Life Safety Division will play a crucial role in driving innovation, growth, and capability development within the organization. Your technical expertise, collaborative approach, and commitment to excellence will be instrumental in delivering state-of-the-art solutions in the field of embedded software, connectivity, industrial networking, and Internet of Things (IoT) technologies.,

Responsible for Planning, Scheduling, Execution and Measuring Process training for MetLife GCC Operations. Lead, coach & Mentor the process trainers for delivery effectiveness & efficiency. Ensure CMMI adherence across the processes handled (when applicable for the site). Quest for Process improvement - Improved Quality, Throughput, Reduced TAT, mapping to Operational requirements. Training Needs Identification, Analysis and Planning Refresher Training Methodology and Calendar. Mitigate risk, enhance communication and governance across. Build backup team/s for business continuity & cost reduction. Partner with operation teams to address training needs & review for effectiveness through planned review meetings. Responsible for hiring, certification and productivity of new trainers / subject matter experts. Ensuring effective Knowledge Transfer during Migrations - Training Material, Training Methodology, Monitoring Progress. Establishing the Knowledge Management Framework for existing processes. Plan and execute annual re-certification of Trainers and Associates. Participate and lead various knowledge management initiatives, as needed. Skill set Self-motivated and disciplined, well organized and flexible with a sense of urgency approach and result orientation Team work/ Managing Self / Adaptability Ability to handle multiple tasks/projects simultaneously, to prioritize and meet deadlines Must be flexible to mirror / overlap US Daytime work hours Ability to find creative and innovative solutions to business problems Self-initiated and zeal for continuous improvement Document creation like SOPs, SIPOCs and Process Maps Excellent Ms Suite knowledge and good analytical bend of mind & receptiveness to change ; Knowledge of Power platforms will be an added advantage Excellent communication skills, including effective and concise writing and verbal communication skills. Excellent presentation, coaching & Feedback skills Ability to hold the interest and attention of those seeking training Strong interpersonal skills (independence and confidence to present views and perspectives). TTT and NLP certification will be preferred

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. DUTIES AND RESPONSIBILITIESMonitor daily operational metrics (SLA/KPI s/Adherences etc...) on real time basis Publishing real time reports for performance monitoring ,coordinating with internal/ external stake holders as in when required Preparing RCA, Maintaining Downtime trackers , Proposing schedule changes to meet performance , Acting on Roster Swap / Week off Swap / Break Swap requested received through email or tool. Deliver timely ad hoc and standard operational reports Work with process subject matter experts from each functional team Assist in designing insightful report views (excel-based or tool-based or dashboards) Provide regular and ad-hoc results interpretation to Accenture management as requested What are we looking for Utilize data to identify trends and opportunities for improvement Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture, vendors and clients Perform Quality Assurance (QA) on reporting analysis performed by other reporting groups as needed KEY QUALIFICATIONS/S Graduate with 2 years of working experience with Metrics and Reporting Make/propose improvements to work products, services or processes Excellent oral and written communication skills. Comply with Accenture standards, procedures and policies Build skills (self or others) needed to execute responsibilities Working experience on WFM tools, applications and functions is preferredOVERALL PURPOSE OF JOB:Responsible to execute all WFM related activities as directed by function and/or supervisor. Exhibit collaboration and effective communication skills to generate quality outcomes. Whenever necessary do the root cause analysis for leadership and/or client. ** Willing to work in 24*7 environment with rotational shifts and Week offs . Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Amazon Web Services (AWS) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, participate in team meetings, and contribute to the overall success of projects by leveraging your expertise in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously evaluate and improve application performance and user experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Web Services (AWS), Gen AI, Agentic, & Machine Learning.- Strong understanding of cloud architecture and deployment strategies.- Experience with application development frameworks and methodologies.- Familiarity with DevOps practices and tools for continuous integration and delivery.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 7.5 years of experience in Amazon Web Services (AWS).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Deployment Practitioner Project Role Description : Assist the Deployment Lead in all deployment-related tasks including work planning, scheduling, budgeting, metrics, training, pilots and resources. Must have skills : SAP BTP Integration Suite Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Deployment Practitioner, you will assist the Deployment Lead in various deployment-related tasks. Your typical day will involve collaborating with team members to plan and schedule deployment activities, managing budgets, tracking metrics, and facilitating training sessions. You will also be involved in pilot programs and resource allocation, ensuring that all deployment processes run smoothly and efficiently. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team capabilities.- Monitor deployment metrics and report on progress to stakeholders. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Integration Suite.- Strong understanding of integration methodologies and best practices.- Experience with deployment planning and execution.- Ability to analyze and interpret deployment metrics.- Familiarity with project management tools and techniques. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP BTP Integration Suite.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Key Job Responsibilities: Understand project scope / business and existing process methodology and enhance Product Quality by defining and executing Quality Plan in accordance with organizational QMS and ASPICE standards. Perform Process Compliance checks and deploy best practices across projects Support for Process Harmonization and Process Improvements in the department QMS & process definitions based on Automotive SPICE Define, deploy and track relevant KPIs applicable to the projects Perform assessments/ audits and Software Maturity reviews. Manage, execute, and track quality activities (including Release Management) Conduct periodic meetings with all internal stakeholders to ensure planned quality activities performed. Conduct Process Trainings. Generate MSR covering all aspects or parameters of Project / Product Quality and report to the management Skill Requirements: 6+ years of experience in Quality Management practices supporting embedded system projects Exposure in performing internal audits based on ISO standards Knowledge of Automotive SPICE/CMMi, ISO 26262 or any other equivalent quality standard Experience on working with Software development lifecycle and methodologies SaFE, SCRUM Process Definition, deployment and harmonization experience KPIs definitions and analysis experience Must possess the skills to work independently as assigned by Quality manager. Strong communication & interpersonal skills and stakeholder management Additional Skills (nice to have): Provisional ASPICE Assessor having practical assessment and process implementation experience on behalf of ASPICE Level 2/3 Certified internal auditor ISO/IATF16949 or ISO 26262 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is highly respected, experienced and trusted. Masters all phases of the software development lifecycle and applies innovation and industrialization. Shows a clear dedication and commitment to business objectives and responsibilities and to the group as a whole. Operates with no supervision in highly complex environments and takes responsibility for a substantial aspect of Capgeminis activity. Is able to manage difficult and complex situations calmly and professionally. Considers the bigger picture when making decisions and demonstrates a clear understanding of commercial and negotiating principles in less-easy situations. Focuses on developing long term partnerships with clients. Demonstrates leadership that balances business, technical and people objectives. Plays a significant part in the recruitment and development of people. Skills (competencies) Verbal Communication

Overview Expleo is the home of bold and reliable minds. With more than 50 years of experience in developing complex products, optimising manufacturing processes, and ensuring the quality of information systems, Expleo boasts an extensive global footprint, powered by 19,000 highly skilled experts delivering value in 30 countries. Our efforts in creating a supportive and inclusive workplace in India have earned us some key recognitions: Great Place to Work certification for building a supportive, engaging environment. Progressive Place to Work, by ET Now, for our dedication to innovation and inclusive workplace policies. Best Organizations for Women, by ET Now, for empowering women by providing equal opportunities, supporting professional development and promoting inclusive leadership. Responsibilities - Define and maintain SW development processes and related assets (templates, checklists, etc.).- Ensure alignment with Organization process framework, ASPICE level 3 and other standards.- Drive process improvements based on assessments, lessons learned, and best practices.- Understand the process landscape across various platforms and drive improvements.- Lead cross-functional collaboration to institutionalize and enhance processes.- Conduct internal process assessments and report findings, risks, and recommendations.- Provide training and support to teams on new or updated processes.- Communicate effectively across all levels of the organization. Qualifications Basic Qualification: - Bachelors/masterin engineering (Computer Science, Electrical, Electronic, or related field).- Provisional ASPICE assessor certification.- Experience with process modeling tools (e.g., stages).- Familiarity with Agile/ Scrum environments.- Knowledge of standards like CMMI, ISO 26262, ISO 21434. Preferred Qualification: - Aspice competent assessor- ISO 26262 certified.- Programming Understanding (C, C++, MATLAB, Python).- Exposure to CI/CD practices. Experience - 5-8 years of experience in embedded System and Software process definition.

About the Role: Grade Level (for internal use): 13 Director, ESG Data Quality The Team: The Independent Quality Team (IQT) is part of Sustainable1s second line of defense, responsible for: Data Quality: Utilize advanced analytics and data science techniques to assess the processes, testing methodologies, and results of the Data Quality team, ensuring robust data validation and integrity. Adherence to Internal Quality/Process Standards: Implement data-driven evaluations to ensure compliance with established procedures and standards, and lead efforts to develop new standards where gaps are identified. Product Quality: Establish and enforce technical quality standards , assessing (i) backward compatibility of key products using software testing frameworks , (ii) consistency of product output with expected results through detailed data analysis , and (iii) the quality of disclosures in our product offerings for alignment with methodologies and transparency. Third Party Data Quality: Conduct periodic assessments using statistical analysis and machine learning techniques to evaluate the quality of third-party data ingestion processes. The team will consist of quality analysts/specialists who will collaborate with business, risk, and compliance teams to identify material quality concerns and develop innovative remediation plans . The Director, ESG Data Quality will report to the Global Head of Analytic Risk & Quality. The Impact: Quality is crucial for ensuring customer satisfaction and retention. As the regulatory landscape in sustainability evolves, the IQT function will be pivotal in positioning S1 for compliance with upcoming regulations. What is in it for you Collaborate with cross-functional teams across S1 to drive quality initiatives . Contribute to the sustainability narrative by enhancing ESG data quality. Gain expertise in ESG data frameworks, metrics, and reporting. Responsibilities Develop and execute the IQT strategy , leveraging cutting-edge technology and data analytics to drive quality improvements. Recruit and lead a team of technically proficient analysts to achieve IQT objectives. Design and implement a sophisticated electronic quality monitoring framework , utilizing data analytics and visualization tools to identify risk areas and support risk-based sampling. Report key themes, risks, and opportunities to S1 leadership using advanced dashboards and KPIs , facilitating informed decision-making. Promote a culture of innovation and transparency around quality-related issues, encouraging creative problem-solving. Collaborate with S1 leadership to ensure compliance with audit management action plans (MAPs) and regulatory requirements. Lead root cause analysis and technical problem-solving efforts to address quality escalations. Develop deep knowledge of ESG data sets, focusing on methodologies for data validation and quality enhancement . Partner with the Data Quality team to strengthen data integrity and optimize quality processes . What Were Looking For Bachelors or advanced degree in engineering, computer science, data analytics, finance, or a related field. 15+ years of experience in financial markets/industries, with substantial expertise in the quality domain. Demonstrated proficiency in technology and data analytics , including experience with electronic quality monitoring systems and statistical analysis tools (e.g., Python, R, SQL). Experience with complex financial data structures, such as those found in structured finance, can be beneficial in understanding data quality challenges. Experience with ESG data/products is highly preferred but not mandatory. Strong quality mindset with a proven track record in implementing LEAN methodologies and process improvements . Self-motivated leader capable of driving teams towards common goals through coaching and mentorship. Exceptional communication and stakeholder management skills, with the ability to articulate complex technical concepts clearly . About Sustainable 1 S&P Globals centralized source for sustainability intelligence, Sustainable1 offers comprehensive coverage of global markets combined with sustainability products, insights and solutions from across our divisions to help customers assess risks, uncover opportunities and inform long-term sustainable growth. Companies, governments and institutions worldwide look to us for in-depth data, and well-informed points of view on critical topics like energy transition, climate resilience, positive impact, and sustainable finance. The breadth and depth of our knowledge and experience go deep on the details that define the big picture so customers can act with conviction. For more information, visit www.spglobal.com/sustainable1 Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. S&P Global has a Securities Disclosure and Trading Policy (the Policy) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policys requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. 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Why work with us Partnerships with Industry Leaders: We are a Google and Microsoft partner, staffed by certified professionals. Global Presence: As a multinational corporation, we have clients and employees across the globe. Structured Environment: We follow CMMI Level-5 compliant processes to ensure quality and efficiency. Timely Salaries: We have consistently paid salaries on time since our inception. Job Stability: Despite market fluctuations, we have not had to lay off employees. Work-Life Balance: Enjoy weekends off on the 2nd and last Saturday of every month, with no night shifts. Our employees are 100% satisfied, thanks to a culture of trust and growth opportunities. Eco-Friendly Workplace: We promote health and well-being with special anti-radiation and energy removal features in our offices. We prioritize the job security of all our employees. We celebrate all festivals with enthusiasm and joy. Yearly Appraisals: Exceptional performers can receive over 100% increments during appraisals. We recognize and reward top performers on a monthly basis for their outstanding contributions. We provide Accidental and Medical Insurance to our employees. What is the work Develop, design, and maintain web applications using Bubble.io. Customize and optimize workflows, databases, and UI components within the Bubble.io platform. Collaborate with designers to translate UI/UX wireframes into functional applications. Migration of QuickBooks users to Bubble through CSV upload, ensuring non-existing users are added and duplicates are checked. Dynamic creation of Stripe memberships for users via CSV import. Integrate third-party APIs, plugins, and external databases to enhance application capabilities. Debug, test, and resolve issues to ensure high performance and responsiveness. Optimize application speed, security, and user experience using best practices. Maintain clear documentation of workflows, integrations, and project updates Stay up-to-date with Bubble.io updates, no-code development trends, and best practices. What skills and experience are we looking for Proven experience in developing web applications using Bubble.io. Strong understanding of no-code/low-code development principles. Experience with Bubble database structures, workflows, and API integrations. Knowledge of responsive design and UI/UX best practices. Familiarity with third-party APIs, RESTful services, and backend workflows. Basic knowledge of JavaScript, CSS, and HTML (preferred but not mandatory). Experience in debugging, troubleshooting, and performance optimization in Bubble.io. Strong problem-solving skills and ability to work independently or in a team environment. Experience in building marketplaces, dashboards, SaaS applications, or CRM tools using Bubble.io. Familiarity with Zapier, Airtable, Firebase, and other no-code integrations. Knowledge of backend logic, databases, and conditional workflows in Bubble.io.

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsibilities:Empower resources who commits to Client Service Team/Service Delivery Team to work and agrees on deliverables, budget, schedule, dependencies, service levels, other required operating metrics and scopeAssign team resources to work on communicating allocated budget, schedule, macro approach and deliverablesEmpower to make decisions for their team and ultimately is accountable to ensure their team creates their deliverables on budget, on schedule, and with appropriate qualityManage resources to achieve these assignmentsa transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Track and create/provide team status using standard templates and actively participate in appropriate internal and external status meetingsMaintain teams work plan and/or annual plan (e.g. resource assignment changes, schedule changes, completion status etc.) Approve team members time sheets, identify source of any variances and drive plans to correct the sameIdentify and manage issues and risks and act as an escalation point within the teamWork with other delivery managers and project managers to ensure Client Service Team/Service Delivery Team understands their accountabilities towards delivery and to work across the teams as neededPlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.Process Compliance/Consistency, Quality, and Continuous ImprovementSchedule, assign and track signoffs for deliverables owned by the team and validate the participation of appropriate contributors to each deliverableValidate appropriate contributors have participated in the creation/review of each team deliverable according to standard methods and/or processesEnsure teams execute processes according to standard methods or approved processes and ensure deliverables are completed as required in a timely mannerServe as a peer or process reviewer as appropriate and participate in Capability Maturity Model Integration (CMMi) What are we looking for Process Capability DevelopmentServe as process expert/coach for the teams deliverablesDrive methods adoption and act as an expert on how to cost effectively deliver the Client Service Teams/Service Delivery Teams process and/or project requirements and deliverablesMonitor and analyze client and customer satisfaction through available escalation/complaint tools and survey results and ensure improvement initiatives are driven by client expectations and requirementsIdentify and implement productivity improvements, ensuring adherence to appropriate project gating and business case approval requirements. Team Finance and Resource Management Manage team mix to the standard pyramid for type of Client Service Team/Service Delivery Team, headcount, macro resource load balance (rolling 3 months), utilization, overtime etc. and escalate issues when required according to established practicesManage staffing assignments and role changesSupport recruiting and interviewing potential new team membersBalance workloads and skill sets across clients to support one-to-many delivery Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Competence Development Manager Job Details | our company Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Competence Development Manager Atlas Copco (India) Private Ltd. Date of posting: Jul 7, 2025 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Your role Job Title: Competence Development Manager Role Summary We are looking for an experienced and strategic Competence Development Manager to lead the design, implementation, and continuous evolution of competence-building initiatives across the organization. This senior leadership role is critical to driving capability enhancement, enabling digital transformation, and supporting sustainable business growth. Key Responsibilities Define and implement a long-term competence development strategy aligned with organizational goals. Lead the design and governance of skill and maturity frameworks across business functions. Collaborate with business heads, competence leaders, and HR teams to assess current capabilities, identify skill gaps, and build development roadmaps. Develop and track KPIs to measure the effectiveness and impact of training and development programs. Own and evolve the competence development lifecycle including onboarding, learning, performance enablement, and succession planning. Deploy digital platforms and tools to enhance the learning ecosystem (LMS, analytics, dashboards, RPA, etc.). Conduct regular audits, capability assessments, and feedback loops to drive continuous improvement. Act as a strategic business partner, offering actionable insights to leadership based on analytics and organizational maturity benchmarks. To succeed, you will need What We Expect from You Proven experience (12 20 years) in process transformation, talent management, or organizational development within a manufacturing or engineering setup. Strong leadership and strategic thinking capabilities with hands-on involvement in process transformation and learning strategy execution. In-depth understanding of product or business function development, skill management, and performance enablement frameworks. High proficiency in data-driven HR practices dashboards, assessment metrics, and training effectiveness models (Kirkpatrick or similar). Experience working with cross-functional teams globally and leading large-scale capability building programs. Exposure to international standards such as ISO 9001/27001, QMS, and frameworks like CMMI. Mandatory Skillsets Competence Development Framework Design Talent and Skill Management Strategy Organizational Learning Systems (LMS, Digital Tools) HR Transformation and Change Management Process Optimization and Stakeholder Alignment KPI Dashboards, Training Analytics Strong Communication, Facilitation, and Influencing Skills Bachelor s degree in Engineering or related technical field MBA in Human Resources or Organization Development In return, we offer Culture of trust and accountability Lifelong learning and career growth Comprehensive compensation and benefits Health and well-being Talent Acquisition Team: Shweta Shinde Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

External Quality Culture Ensure awareness for quality focus to increase customer satisfaction, particularly in the development process Plan, implement and live Quality culture within Product Line and organization level (Implement the defined processes, improve product quality, initiate process improvements, and drive continuous improvements (CI) in projects) Ensuring compliance (of products) with legal and normative requirements (including tailoring of processes as appropriate) Effectively review product risk management activities (including Risk Analysis, Risk Management Report) Collaborate with onsite teams to keep project teams aligned with headquarters’ expectations Drive best practices within the organization Quality Management Define quality strategy in Quality Management Plan Drive process compliance in the complete lifecycle process of the medical device - starting with product definition till End of Support Act as independent reviewer for design reviews acc to QSR 820.30 (e) with the responsibility of defining and documenting the overall result of the design review. Work with internal delivery team and other functions in order to meet the specified Quality Goals of the project Supporting and consulting of employees in implementing and realizing the processes as well as decision about tailoring of defined processes - both according to the needs of the business and in compliance with statutory requirements Identify opportunities to improve productivity and efficiency with lower costs, reduce non-conformance costs Initiate and moderate the root cause analysis and monitor effective and timely implementation of CAPA Reporting and Coordination Prepare and provide input to the periodic reports as needed by headquarter team Audits and Assessments Conduct / Participate in Internal Audit and External Audits using MDSAP methodology. Coordinate and ensure timely closure of audit findings Qualification Requirements Bachelors or Masters in Engineering / MCA having an excellent academic track record. Proficient in managing Quality of complete Software Medical Device Development lifecycle in distributed international environment. Experienced in latest trends of Software Product Development (e.g. Trunk Based Development, Continuous Delivery (DevOps) etc) Advanced knowledge of quality tools for Metrics data analysis and decision making Advanced computer skills (MS Office tools like Word, Access, Excel, PowerPoint and Outlook) Highly energetic and ”Go-getter” Proven ability to independently plan and successfully execute multiple projects based on business priorities. Display of a high level of critical thinking in bringing successful resolution to high-impact, complex and cross-functional problems is expected. Advanced knowledge of organization's business practices and issues faced and contributions to problem resolution of those issues. Excellent organizational and communication skills (e.g. Moderation, presentation to all levels). Auditor experience in Medical Device area is preferred. 4 - 8 years of successful experience in Quality Management and demonstration of Key Responsibilities and Knowledge as mentioned above. Advanced degree MAY be substituted for experience, where applicable.

About The Role Develop a comprehensive product strategy for Home Loans and LAP, considering market trends, customer needs, and competitive landscape Conduct market research to identify opportunities, assess customer preferences, and stay updated on industry developments Lead the end-to-end product development lifecycle, from ideation to launch, including defining product features, pricing, and underwriting criteria Work closely with sales, marketing, operations, and technology teams to ensure seamless product execution and customer satisfaction Continuously monitor product performance, KPIs, and customer feedback to make data-driven decisions and drive improvements Manage the budget for product development, incentives, and other related activities Monitor mortgages portfolio"s performance in terms of Profitability , growth and risk metrics Provide support to sales channel to improve product understanding and drive business Ensure all product and processes comply with regulatory requirements and guidelines Job Requirement : Qualification - MBA Minimum 15+ yearsof experience in product management with Banks/NBFCs in Home Loans and Loan Against Property. Proven track record in developing and managing successful loan products Analytical mindset with an ability to interpret market and financial data, Strategic in thought tactical in execution Must have a tech mindset to product management Excellent communication , negotiation and leadership skills

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. DUTIES AND RESPONSIBILITIESMonitor daily operational metrics (SLA/KPI s/Adherences etc...) on real time basis Publishing real time reports for performance monitoring ,coordinating with internal/ external stake holders as in when required Preparing RCA, Maintaining Downtime trackers , Proposing schedule changes to meet performance , Acting on Roster Swap / Week off Swap / Break Swap requested received through email or tool. Deliver timely ad hoc and standard operational reports Work with process subject matter experts from each functional team Assist in designing insightful report views (excel-based or tool-based or dashboards) Provide regular and ad-hoc results interpretation to Accenture management as requested What are we looking for Utilize data to identify trends and opportunities for improvement Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture, vendors and clients Perform Quality Assurance (QA) on reporting analysis performed by other reporting groups as needed KEY QUALIFICATIONS/S Graduate with 2 years of working experience with Metrics and Reporting Make/propose improvements to work products, services or processes Excellent oral and written communication skills. Comply with Accenture standards, procedures and policies Build skills (self or others) needed to execute responsibilities Working experience on WFM tools, applications and functions is preferredOVERALL PURPOSE OF JOB:Responsible to execute all WFM related activities as directed by function and/or supervisor. Exhibit collaboration and effective communication skills to generate quality outcomes. Whenever necessary do the root cause analysis for leadership and/or client. ** Willing to work in 24*7 environment with rotational shifts and Week offs . Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Python Application Programming. Experience: 5-8 Years.