665 Cmmi Jobs - Page 2

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work with various AI models, including generative AI, and may also explore deep learning, neural networks, chatbots, and image processing technologies. Collaboration with cross-functional teams will be essential to integrate these solutions effectively into existing systems and workflows. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall capabilities.- Continuously evaluate and improve existing processes and systems to optimize performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of cloud-based AI services and deployment strategies.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with natural language processing techniques and tools.- Ability to design and implement scalable AI solutions. Additional Information:- The candidate should have minimum 12 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

We are seeking experienced and passionate consultants to partner with our esteemed organization. As a part-time Consultant, you will collaborate with us to deliver high-quality solutions and drive organizational excellence for our clients. Responsibilities: Engage with clients to assess their needs and challenges. Plan and execute Trainings & workshops in collaboration with the clients. Design and implement strategies, roadmaps, plans, customized methodologies, processes and tools tailored to meet client objectives. Requirements: Overall 10+ years of experience with at least 5+ years of proven experience in one or more of the below areas of specialization, preferably in a consultancy or advisory capacity: Scaled Agile Frameworks (SAFe, Spotify, extended Scrum/Kanban, XP etc) Enterprise Restructuring for

About The Role Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise. - Grade Specific Role Overview:Provides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterManages relationships with StakeholdersUnderstands P2P processes Has knowledge about cross-functional workMonitors process adherence across work perimeter and escalates as needed Coordinates/supports junior professionals in process adherence and problem solvingIdentifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the functionAccountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionResponsive to local Stakeholders in solving day-to-day activitiesProvides subject matter expertise as needed by other team membersSupports junior professionals in day-to-day activities Helps the team to achieve common goalsActs to overall procurement policies and processesContinually strives to simplify, standardize and improve processes Continually seeks out ways to improve Client satisfactionProactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team membersSupports transformation projects activites

Work in coordination with Test Lead & Project Manager to design and implement test scenarios that will insure product functionality and robustness. As a test engineer you will be responsible for analyzing the product requirements, designing test parameters, designing test procedures, writing code and scripts to automate tests, executing test cases manually and/or automatically through scripts In This Role, Your Responsibilities Will Be: Defining test strategies, writing detailed, comprehensive, and well-structured test plans for white as well as black box testing. Review requirements in details and ensure those are complete and testable. Develop positive and negative test cases. Develop automation scripts using open source tools or industry standard tools. [ Must Have] Participate in code reviews for the test scripts and automation framework Execute test cases manually and/or through automated scripts. Build customized test setup and maintain the same. Troubleshooting any errors and streamlining the testing procedures. Prepare traceability report, bug log, and quality metrics. Develop Product Domain Knowledge, participate / conduct in team meetings and Knowledge Sharing Sessions. Take responsibility for multiple tasks in multiple projects simultaneously. Report / communicate project progress to stakeholders periodically. Adherence to CMMi / ISO quality process. Assume additional roles and responsibilities as required Who You Are: Quickly and decisively takes action in fast-changing, unpredictable situations Strong analytical and problem-solving skills. Ability to work in a complex team structure, including distributed (I. e. global) teams. Readiness to work in flexible work timings For This Role, You Will Need: Bachelor s Degree in Electronics / Electronics & Telecommunication / Instrumentation Engineering or M. Sc. Electronics with 5 to 7 year experience in Embedded Test and Software Quality Assurances. Knowledge of Industrial communication protocol Strong problem solving / interaction management skills. Strong organizational and collaboration skills. Familiar with Microsoft Office tools for effective communications and information management. Ability to organize, prepare and make compelling presentations. Preferred Qualifications That Set You Apart: Experience in Industrial Protocol. Modbus, Bluetooth, Profinet , Ethernet-IP etc Hands on experience on one or more Programming Like C/C#/ Python Awareness of Test-Driven Development (TDD) Agile Scrum certification Our Culture & Commitment to You: . .

As a Process Manager in Quality & Compliance at SteepGraph, you will be at the forefront of developing high-impact processes to drive excellence and ensure compliance within our organization. Your role will involve shaping organizational standards and fostering a culture of continuous improvement. Your responsibilities will include identifying and bridging process gaps across departments, standardizing operational workflows, and defining governance models in collaboration with various teams. You will conduct internal audits, compliance assessments, and investigate non-conformities to recommend corrective actions, ensuring alignment with ISO, CMMI, and other regulatory frameworks. Driving cross-functional process improvements and efficiency gains will be a key focus, as well as promoting a lean, agile, and quality-focused work culture. You will establish and monitor KPIs across departments, sharing insights to enhance overall performance and accountability. Collaborating with IT to digitalize key business processes, defining functional specs, and validating system implementations will be part of your role. You will also be responsible for delivering quality and compliance training across teams, staying informed about regulatory changes, and maintaining audit readiness. To excel in this role, you should have a Bachelor's degree in Engineering/Technology/Business (Masters preferred) along with at least 8 years of experience in process management and quality assurance. A deep understanding of ISO standards, especially ISO 9001, CMMI, and audit methodology is essential. Certifications such as ISO Lead Auditor and Six Sigma (Green/Black Belt) are preferred, along with familiarity with digital tools like Jira, Confluence, and Power BI. Strong analytical, communication, and stakeholder management skills are required, and prior experience in an IT service company would be beneficial.,

Project Manager - Capital Market Domain Expert Job : Project Manager - Capital Market Domain Expert Jobs in Bangalore, Chennai, Mumbai, Pune (J49430)- Job in Bangalore, Chennai, Mumbai, Pune Project Manager - Capital Market Domain Expert (Job Code : J49430) Job Summary Project Manager - Capital Market Domain Expert BCA, BCS, BE-Comp/IT, BE-Other, BSc-Comp/IT, BTech-Comp/IT, BTech-Other Key Skills: Company Description It is a global technology enterprise, focused on delivering excellence in complex digital environment primarily in banking, insurance, capital market ecosystem and online examinations. Our three distinct business units Digital Transformation, DEX, Aujas- Cyber Security & Cloudxchange. io are built on the three base principles of Passion for Excellence , Customer Centricity and Ownership and powered by a 1500+ highly specialized workforce comprising certified technology & business domain experts. With over 20+ years of expertise across large scale complex digital implementations for industries like banking, insurance & capital market, we have been recognized as the Trusted Technology & Knowledge Partner for 150+ customers across India, US and Middle East. We have been assessed at Maturity Level 5 in Capability Maturity Model Integration for Development (CMMI - DEV) and certified for ISO 9001:2015 and ISO 27001:2013 for our information security management systems. Job Description NOTE: Capital Market Domain Expert is required. 10+ years of project management experience Work Location: Mumbai (Andheri-E, Marol Naka). Pune (HQ4J+RPF, Baner) Chennai (Annasalai) Bangalore (Shanthala Nagar, Ashok Nagar) Experience managing projects and product implementations at capital markets sector Proven ability to manage cross-functional projects involving product, technology, and business stakeholders. Excellent verbal and written communication and stakeholder engagement skills. Expertise in project management tools (e. g. , MS Project, JIRA, Confluence). Project Ownership and Delivery Own the full project lifecycle from kick-off to go-live and post-production support handover. Define project scope, goals, and deliverables aligned with business objectives and customer requirements. Build and manage detailed project plans, schedules, resource allocation, and risk management strategies. Drive project governance with regular reporting on status, milestones, risks, and issues to internal leadership and client stakeholders. Stakeholder Management Serve as the primary point of contact for client project sponsors, business teams, and technical leads. Coordinate cross-functional efforts across internal product, service, integration, and support teams. Liaise with third-party vendors, system integrators, and partner products to manage dependencies and interface touchpoints. Solution Implementation and Customization Translate business requirements into executable project plans, working closely with business analysts and solution consultants. Manage scope and change requests to ensure high-quality deliverables without scope creep. Facilitate configuration, customization, and testing efforts including UAT support and defect triage. Go-Live Planning and Support Oversee go-live planning, cutover execution, and early-life support. Ensure a smooth handover to the client s operations/support teams and internal post-implementation support functions. Capture lessons learned and drive continuous improvement for future rollouts. Nice to Have Experience in Capital Markets (e. g. , trading, post-trade, clearing, settlement, risk, compliance, etc. ). Familiarity with system integration concepts, APIs, and common capital market protocols (FIX, SWIFT, etc. ). Ability to work in a fast-paced and evolving client environment with minimal supervision. Personal Attributes Strong ownership mindset and accountability for outcomes. Analytical and structured problem solver. Able to navigate ambiguity and align diverse stakeholders toward a shared goal. Comfortable balancing technical depth with strategic communication.

Job : Test Manager Jobs in Bangalore, Chennai, Mumbai, Pune (J49429)- Job in Bangalore, Chennai, Mumbai, Pune Test Manager (Job Code : J49429) Job Summary BCA, BCS, BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other Key Skills: Company Description It is a global technology enterprise, focused on delivering excellence in complex digital environment primarily in banking, insurance, capital market ecosystem and online examinations. Our three distinct business units Digital Transformation, DEX, Aujas- Cyber Security & Cloudxchange. io are built on the three base principles of Passion for Excellence , Customer Centricity and Ownership and powered by a 1500+ highly specialized workforce comprising certified technology & business domain experts. With over 20+ years of expertise across large scale complex digital implementations for industries like banking, insurance & capital market, we have been recognized as the Trusted Technology & Knowledge Partner for 150+ customers across India, US and Middle East. We have been assessed at Maturity Level 5 in Capability Maturity Model Integration for Development (CMMI - DEV) and certified for ISO 9001:2015 and ISO 27001:2013 for our information security management systems. Job Description 12+ years of overall experience in including at least 5 years of QA Management experience Work Location: Bangalore/Pune/Mumbai/Chennai. Work Location is as follows Mumbai (Andheri-E, Marol Naka). Pune (HQ4J+RPF, Baner) Chennai (Annasalai) Bangalore (Shanthala Nagar, Ashok Nagar) NOTE: Exp in Capital Market Domain is MANDATORY. Experience in end to end test management in capital markets sector Overall testing governance. Accountable for owning and providing oversight for all of the project`s testing streams Track and report overall progress of testing activities and ensure timely completion of testing activities. Responsible for test preparation, test planning, and test execution Daily standups with project team and E2E UAT triage. Review test cases To ensure business acumen for Test cases to be aligned to Client expectations. Provide guidance for testers on writing test cases balancing the functional and technical requirements. Create Test Case and Test Cycle on JIRA Sprint UAT coordination Arrange sessions with Client for Build Demo and Sprint UAT demo showcase (each at least 1 week in advance) Coordinate internal scope meetings with Solution Architect, BA, Dev and Testers to align on the testing scope for Build Demo and Sprint UAT. Coordinate internally with Dev on Start, mid point of Sprint for KT. Oversee System testing progress and check on System testing results. Capture sprint testing showcase feedback. JIRA Triage First level filter of JIRA ticket. Assign appropriate Labels, Test Environment, Incident Category and Reason for Rejection (when applicable) Assign tickets to Devs, BA, Solution Architect, Testers, and Testing Manager to respond. Capture Sprint UAT backlog Provide Weekly JIRA Summary Update E2E SIT E2E SIT test cases E2E UAT E2E UAT test cases Daily Triage of E2E Jira tickets Regression Testing Coordinate with Testers to complete Regression testing Regression testing report Performance testing Coordinate with Testers to get performance benchmark Performance testing report

We are looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Delivery in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent delivery skills. Roles and Responsibility Manage and oversee the delivery of healthcare services to ensure high-quality standards. Coordinate with cross-functional teams to meet project goals and objectives. Develop and implement effective delivery strategies to improve efficiency and productivity. Monitor and analyze performance metrics to identify areas for improvement. Collaborate with stakeholders to resolve issues and enhance service quality. Ensure compliance with regulatory requirements and industry standards. Job Minimum 8 years of experience in healthcare management services or related field. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience in managing teams and delivering results-driven solutions.

We are looking for a skilled Senior Manager - Delivery to join our team at Omega Healthcare Management Services Pvt. Ltd., with 8-14 years of experience in the field. Roles and Responsibility Manage and oversee the delivery of healthcare services to ensure high-quality patient care. Develop and implement effective delivery strategies to improve operational efficiency. Collaborate with cross-functional teams to achieve business objectives. Analyze data and metrics to identify areas for improvement and optimize processes. Ensure compliance with regulatory requirements and industry standards. Lead and motivate a team of professionals to achieve exceptional results. Job Proven experience in managing healthcare services or related fields, with a strong understanding of CRM/IT enabled services/BPO operations. Excellent leadership and management skills, with the ability to inspire and guide teams. Strong analytical and problem-solving skills, with attention to detail and strategic thinking. Effective communication and interpersonal skills, enabling collaboration with diverse stakeholders. Ability to work in a fast-paced environment and adapt to changing priorities. Strong knowledge of healthcare management principles and practices, with relevant certifications or training.

Job Specification: Must have worked with an IT Services Organization Technical background (BTech, BE, BCA, MCA, MTQM) In-depth knowledge of Software Engineering, Project Management Lifecycles, Agile Scrum, Kanban, DevOPS, Continuous improvement and QA lifecycles Understanding of tools such as JIRA, Service now, TFS, Microsoft Project, VSS, Sonar cube, Fisheye, Jenkins, and all Office Tools Appreciation of new GenAI models and their applicability on software projects, impact on productivity, process changes due to the new techniques etc. Should have knowledge of software process implementation, Audits, Metrics and in identifying improvements Strong analytical skills and knowledge on Root Cause Analysis techniques such as Fish Bone etc. Knowledge on statistical techniques for process improvement Thorough knowledge of CMMI, ISO 9K Experience process definition of Quality Management System/ process databases Strong facilitation skills for driving quality and innovation in projects High inter-personal skills Strong communication skills (Written, Verbal, Presentation skills, Assertiveness) Strong negotiation, problem-solving skills Responsibilities: Ensure an environment of Zero surprises by identifying risks by: Ensuring the project setup is done considering all risks and Facilitating projects by propagating best practices, guiding teams on engineering practices, analysis project data, status reports etc. Conducting in-depth engineering reviews, Milestone reviews, Defect data analysis, Project plan reviews, CAPA reviews Mentor PMs for identifying risks, data analysis, innovations etc. Participate in senior management review of projects Conduct SQA reviews and ensure process compliance in projects Analyse findings from SQA reviews and identify improvement themes Highlight the risks to the management at the right time and with all the facts Use the escalation matrix to highlight the risks to Delivery head as and when needed in a timely manner Review write assigned processes Change Requests Participate in innovation program as Innovation facilitators for delivery and enabling function Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints Participate in Project team meetings Facilitate and participate in projects Root Cause Analysis meetings Ensure formal Configuration Management of QMS documents and other documents Ensure best practices are captured and shared in organization Work closely with project managers, account managers, delivery leadership to understand the expectations and deliver outcomes Articulate contractual risks and work with senior management to mitigate the same Mandatory Competencies Beh - Communication and collaboration Business Assurance - Business Assurance

The Infosys Quality Team plays a crucial role as a strategic partner to all business units and enabling functions in achieving excellence in business delivery and enhancing client experience. As change agents, we establish benchmarking practices, share them across project units, develop new models of excellence, and ensure their institutionalization throughout the organization. Key Responsibilities: - Identifying opportunities to implement best process practices and tools in projects - Discovering ways to optimize costs and minimize wastage across projects - Adopting and executing the latest Agile project methodologies - Planning and implementing strategies to de-risk projects and ensure smooth delivery - Soliciting and analyzing client feedback to ensure expectations are met - Analyzing data to derive insights, patterns, and make data-driven decisions - Coaching teams to identify improvement opportunities through data analysis Technical Requirements: - Profound knowledge of CMMI, ISO, ITIL, and other relevant standards - Familiarity with Agile methodology and associated ALM tools - Understanding of Lean concepts - Ability to interpret data analysis patterns, conduct basic statistical tests, and make comparisons - Effective communication with stakeholders - Skill in persuading stakeholders and navigating change effectively Preferred Skills: - ITIL Service Management - CMMi for Development process area definitions - ISO 27001 Quality models and improvement frameworks - ISO 27001 Audit in Infrastructure-Information Security Management Domain.,

Female candidates as Process Consultant, Chennai office (Mon to Sat) This includes tasks like conducting risk assessments, Develop security policies, Compliance, Security Incidents etc Establishing and Maintaining the ISMS/QMS and other standards Required Candidate profile 2 years of experience in information security Basics of ISO standards, frameworks, cloud infrastructure and security CMMI documentation (CMMI framework, QMS, ISO, Process mapping, CMMI) 9884000283

What you ll do: Eaton Life Safety Division is looking for a talent who can develop next-generation technology solutions that change how users connect, explore, and interact with our devices. As a member of a creative, motivated, and talented team, we need versatile engineers who are passionate to tackle new problems as we continue to push technology forward. If you get excited about building new things and modernizing existing things, then our team is your next career step. Position s main focus will be Software development for Life Safety products. Enrich & foster climate of innovation to drive growth & accelerate capability development. This include As the role of Sr. Engg Firmware, you will work in domain of embedded firmware development for edge devices for Life safety systems and will be part of diverse team of talented cross functional team that focuses on complete product development. You will work with Product Owner to set your priorities, ensuring the achievement of deliverables and other milestones, collaborate with other engineering and product teams in the company, establish a technical growth path and improve the way we deliver value to our customers. Your contribution to group will be part of a global organization focused on providing state of the art Life Safety products in Emergency lighting. You have strong written and verbal communication skills and the ability to handle multiple concurrent projects and tasks while adapting quickly to changing priorities. You thrive in a growth-oriented organization. You are passionate empathetic to customer needs, growing people and the organization. Setting your team and peers up for success through collaboration and feedback is paramount. Someone who is Passionatate, who understands and inculcate Ethical values with Transparency. He/She is a quick Learner to upcoming technical domains and believes in leading the team from front. He/She is Efficient and takes Accountability to assigned charter which fits in to overall Goals of Embedded domain which comprise of embedded software, connectivity, industrial networking and Internet of things (IoT) technologies and solutions. Qualifications: Contribute to the software development efforts through the design and implementation of world class, high-performance firmware based on Linux. Defines a structured software solution that meets the technical requirements and interfaces while optimizing performance, security & reusability. Translates requested business features into technical requirements and acceptance criteria used to direct development team and determine implementation completion Work directly with stakeholders, engineering and test to create high quality products that solve customer problems. Develop and execute plans for incremental and interactive project delivery. Author high-quality unit-tested code and provide software re-use opportunities. Work with test team to ensure adequate and appropriate test case coverage with defined Software quality metrics. Skills: Bachelor s Degree in Computer Science/Electrical/Electronics Engineering from an accredited institution required. 3+ years of hands-on expertise in C, C++, Linux based firmware applications on microcontrollers. Experience in development of industrial fieldbus communication protocols like EtherNet/IP, Modbus TCP, Webserver. Experience in RTOS platform, address Cyber-security requirements, fix the issues reported by static code anaysis tools like Coverity or parasoft. Hands-on experience in developing application firmware for user interfaces & writing Unit Tests. Experience in working in Agile Team & usage of tools like JIRA, BitBucket, JAMA. Hands-on experience on developing test automations will be added advantage. Excellent interpersonal and communication skills, particularly with respect to written and oral communication, including the ability to explain technical concepts. Sound Knowledge and experience with process frameworks (e.g. CMMI) including requirements management, defect tracking, build management, change management, and configuration management tools Experience collaborating with local / global suppliers for Hardware/Software procurement, building test lab setups etc. Experience in performing Software FMEA Excellent communications skills. A high degree of aptitude, creativity is required. Understanding of OPC-UA, MQTT, PROFINET, EtherCAT.

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The position of Delivery Excellence COE Leader in GDS Consulting at EY involves working collaboratively with delivery leaders and partners across the organization to ensure that consulting engagements are delivered with the highest levels of quality, efficiency, and predictability. The role focuses on leveraging CMMI-based methodologies and industrialized processes, advanced tools, and standardized methodologies to oversee delivery reviews and optimize competencies within the Delivery Excellence function while supporting the scaling of service delivery maturity across regions and consulting service lines. The primary responsibilities of the Delivery Excellence COE Leader include owning and leading the delivery review process across global GDS Consulting, conducting regular delivery reviews to assess performance and identify risks, driving the consistent delivery of consulting services, integrating CMMI practices into delivery reviews, identifying opportunities for process improvement, establishing and enforcing a governance framework for delivery excellence, building strong relationships with stakeholders, providing support to client-facing teams, mentoring and developing the Delivery Excellence team, and resolving critical delivery issues. The ideal candidate for this role should have a valid Bachelor's or Master's degree in information systems/engineering, a minimum of 14+ years of IT industry experience, strong knowledge of service delivery across various industries/sectors, exposure to industrialized delivery, experience in client relationship roles, understanding of competitive landscape on industrialized processes, AI-enabled technology, and best delivered solutions, and hands-on experience in executing critical and complex engagements. Additionally, the candidate should possess proven experience and strong knowledge of Technology Delivery, global leadership experience in executing large-scale engagements, deep knowledge of end-to-end service delivery, good understanding of industry certifications (ISO, CMM, and IS), abilities to bring in conformances and change management within EY GDS, exposure to cross-region ways of working, conflict management capabilities, and experience in driving organization-wide transformation agenda. EY exists to build a better working world, helping to create long-term value for clients, people, and society, and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

As a core member of our Governance IT team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends. The focus of this position will be the analysis and improvement of Citco IT Compliance. The candidate will interface with a wide range of internal Citco groups fostering stability and improvements to the IT control environment, the state of IT risk, IT regulatory compliance, IT internal audit response, and the currency of IT policies and standards. The IT Compliance Analyst will identify and implement improvement measures, track quality, risk, and compliance deliverables in an effort to foster an atmosphere of continual improvements and functional maturity. You have a college degree or relevant experience with a minimum of 3-5 years of technical IT roles. Ideal candidates should have a working knowledge of one or more of the Compliance and Controls standards (i. e. COBIT, ITIL, ISO27001, MOF, CSA, COSO, CMMI) Excellent oral and written communication skills and business acumen. Experience with various SDLC frameworks such as Waterfall, AGILE, RUP etc. Experience as a Project Manager and proficiency in using Project Management tools such as JIRA and Confluence is preferred An understanding or practical experience of Risk and Control disciplines is preferred. Demonstrated ability to engage and collaborate with colleagues across the organization to drive results Intellectually curious, with the ability to ask the "right questions" without having extensive knowledge in a particular technical area Must be able to meet deadlines and changing priorities Coordinate operational controls effectiveness testing across the IT division and with teams outside of the IT division as required. Assist OCM project managers in the development and implementation of control improvement projects and regulatory impact remediation Represent IT as advocates during Internal and external audits Support an orderly cycle of policy and procedure reviews to ensure process currency Ensure that IT quality and risk metrics are collected and compiled Support the development and execution of an annual schedule of application, control objective, and IT risk theme assessments Work with IT stakeholders to continually break down IT organizational silos and promote collaboration Responsible for communication, including status reporting, risk management, escalation of issues that cannot be resolved and missed due dates

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: MuleSoft Development. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks

Company: Marsh Description: IT Quality Assurance Analyst- IT Quality Assurance Testing Marsh IT(Testing team) is seeking candidates for the following position based in the Mumbai/Pune office. Senior Principal Engineer - IT Quality Assurance Testing What can you expect Work in a diverse and inclusive culture as part of a global organization A fast pace, demanding and collaborative environment with exposure to senior leaders To lead the testing team and provide Delivery management for testing deliverables Plan, prioritize and allocate resources to fulfil delivery timelines and be compliant to all policies Align team to stakeholder and project needs and ensuring quality deliverables Engage and maintain high Stakeholder engagement, develop employee competency and assist in the understanding of deliverables What is in it for you Discover whats great about working at Marsh and McLennan Companies from the opportunities that our size brings, to our commitment to our communities and understanding the benefits you ll receive. We are four businesses with one PURPOSE: helping companies meet the challenges of our time. As a global leader in insurance broking and risk management, we are devoted to finding diverse individuals who are committed to the success of our clients and our organisation. Joining us will provide a solid foundation for you to accelerate your career in the risk and insurance industry. You will join a team of talented professionals from across the globe which is dedicated to helping clients manage some of the worlds most challenging and complex risks. We can promise you extraordinary challenges, extraordinary colleagues, and the opportunity to make a difference. Our rich history has created a client service culture that we believe is second to none. Our commitments to Diversity and Inclusion, Corporate Social Responsibility, and sustainability demonstrate our commitment to stand for what is right. As a Marsh and McLennan Company colleague, you will also receive additional benefits such as: A competitive salary Employee friendly policies Health care and insurance for you and your dependants Healthy Work life balance A great working environment Flexible benefits packages to suit your needs and lifestyle Future career opportunities across a global organisation We will count on you to: 8+ year of experience in Test and Team management. Understanding Business requirements and identifying scenarios for Automated and Manual testing Design Automation test scripts ensuring proper coverage of Regression is achieved Oversee execution of test scripts(Manual and Automated) and reporting the system and regression test results to the team on a daily basis Investigate technical problems and needs and determine possible solutions Document test results, defect logs and issue logs wherever possible Participate in development of technical documentation where possible Status reporting to the Leadership Communicate effectively with team members and stake holders of the regression test Training and mentoring other members of the team Excellent knowledge and experience of Manual testing techniques Demonstrable experience of web services testing(REST API) Ensuring that consistent quality and completion of testing process is achieved through Automation Liaise with the Test Manager, QA team and development team on a daily basis Drive and maintain the CMMi level 5 initiative for Testing The role will involve working with permanent, contract, business and offshore resources and candidates need to be comfortable working within a distributed team and with staff at different levels of seniority and ability Successful candidates need to be able to assist in all aspects of the software development life cycle (including Requirements Definition, Business Analysis, development, testing, deployment and support) as necessary. They will work very closely with development, analysis and business staff in designing test plans and test cases and will be accountable to the Test Manager for test execution and reporting. What you need to have: Experience in REST API Testing (PostMan and NewMan). Automation experience in REST Assured. Integration testing experience. Experience in Javascript / Typescript. Experience with GitHub and Swagger. Experience with CI/CD. High degree of problem solving skills to resolve problems in a multi product/service environment Ability to work individually and manage a team as required Expertise with Automation Framework design and delivery expert Tool Consultation Expertise Knowledge of Automation, Performance Testing, Security Testing. Good understanding of CMMi standards Strong Relationship building customer focus. Ability to engage in multiple initiatives simultaneously. Excellent communication skills What makes you stand out Insurance Domain experience.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Core Java. Experience: 5-8 Years.

JD: ======== Develop ansible playbooks for configuring the Cisco devices Design, configure, and maintain Grafana dashboards for real-time monitoring and visualization of infrastructure, application, and business metrics. Develop and optimize alerting rules to proactively detect and resolve issues. Create custom Splunk queries, dashboards, and reports for incident detection and troubleshooting. Build, deploy, and manage containers using Docker. Create, manage, and troubleshoot Kubernetes manifests (Deployments, Services, ConfigMaps, etc.). Develop, maintain, and optimize CI/CD pipelines for automated build, test, and deployment processes (using tools like Jenkins, GitLab CI, GitHub Actions, etc.). Implement best practices for infrastructure as code, automated testing, and continuous integration/delivery.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention TA, SEs Escalation and issue resolution Production Specialist Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge Knowledge of assigned process, tools and systems Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Domain Knowledge Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Stakeholder Management Client (Internal) Centricity Effective Communication

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention TA, SEs Escalation and issue resolution Production Specialist Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge Knowledge of assigned process, tools and systems Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Domain Knowledge Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Stakeholder Management Client (Internal) Centricity Effective Communication