433 Cmmi Jobs - Page 18

Key Responsibilities: Hands on experience in QMS ISO 9001, ISO27001 standards, SOC 2 audit and CMMI framework. Knowledge in Data privacy and related standards. Working experience in handling ISO audit internally and with external audit partners. Responsible for Process definition, Implementation and maintenance of : QMS , ISMS and Privacy standards, Audit, Development of Metrics, Periodical Reviews. Responsible for process implementation within the Service Line for the accounts / projects assigned Conduct audits / facilitation and report Risks and issues at account/project level Facilitate Project status reviews Identify and report Engagement specific risks, facilitate engagement team to mitigate the risks, within the BU Responsible for Consolidation of defects and conduct defect analysis. Perform root cause analysis on repeated Issues, NCs, etc. also responsible for best practice harvesting and adoption based on the reports sent by the QA team/Delivery team Perform SOW reviews and provide suggestion regarding the appropriate life cyle to be selected, Metrics to be defined and follow the client demands. Provide RFP support pertaining to the information security, Privacy and QMS process To manage the QA team and provide necessary guidance and support Coordinate with various stakeholders and to enhance the process and tools Define engagement specific process for relevant accounts To communicate effectively in every situation with different stake holders like vendors, team members, manager etc. Develop Training materials and conduct / arrange for the BU level process / tools training for delivery Responsible for managing and mentoring the QA team Support the QA activities Handle high end facilitations Mentor the QA team Interface with external agencies / trainers, etc. Amend the process based on the organization change as and when required Prepare KT plan for new joiners in QA team and induct them in the job. Ensure complete security of company confidential information. Tracking the customer feedback on time in aligned with the project teams and come out with the RCA for the rating received from the Client to suggest respective solutions and address the issue. Get involved in organization data collection and Arrive at the Benchmarks.

We want to shape the future with vision and innovation. Be part of it and develop your full potential! As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialize in value-added SAP solutions as NTT DATA Business Solutions. With over 12,000 employees in more than 30 countries, we design, implement, and develop custom-fit SAP solutions for our global customers. Would you like to take the next step in your career and be part of our highly qualified team? Then support our customers remotely as a valued contact person through the optimal and stable operation of complex SAP applications! Are you ready to break new ground? Convince us with your potential: Job Title: Process Quality Consultant - (L2) Experience: 2 - 4 Years Job Location: Hyderabad Mode of work: Work from office Job Summary: We are seeking a Process Quality Consultant (Level 2) to support and implement quality improvement initiatives across business processes. This role involves conducting process analyses, identifying inefficiencies, and ensuring adherence to industry standards and compliance requirements. The ideal candidate has some prior experience in process quality management, a strong analytical mindset, and familiarity with methodologies such as CMMI and Lean or Six Sigma. Key Responsibilities: Analyze existing workflows and recommend process optimization strategies. Assist in designing and implementing process improvement initiatives. Support root cause analysis and corrective action planning. Ensure business processes align with quality standards such as ISO 9001, Six Sigma, or Lean methodologies and CMMI Level 3. Participate in internal audits and regulatory compliance checks. Support documentation of Standard Operating Procedures (SOPs). Collect and interpret quality data to assess process performance. Develop reports, dashboards, and presentations to communicate findings. Provide insights based on trend analysis to drive continuous improvement. Assist in conducting training sessions on quality best practices. Act as a connection between different departments to ensure smooth process execution. Support initiatives that enhance customer satisfaction and operational effectiveness Required Skills & Qualifications: Experience: 2 - 4 years of experience in process quality, business process improvement, or a similar role. Education: Bachelors degree, Engineering, Quality Management, or a related field. Certifications (Preferred but not required): Six Sigma (Yellow/Green Belt), Lean, ISO 9001, or other relevant quality certifications. Get empowered by NTT DATA Business Solutions! Are you the person we're looking for? If yes, we look forward to receiving your application for this vacancy. Write to Satyendra.TVNR@nttdata.com;

Job Description Job Description Experience in handling a team of 5 or more test engineers Minimum 7+ years of experience in SW testing in Automotive Domain Ability to mentor and guide team of test engineers Experience in Vector tools like CANoe, TAE, DIVA, CANape, OpenTest, CANstress. Awareness and Knowledge on automotive protocols like CAN, Flexray, Ethernet, KWP2000, LIN, UDS Know how about Perl/Python/CAPL scripting Exposure to Test Automation Experience in HIL or Vehicle testing will be an added advantage Documentation tools DOORS, ClearQuest etc. Awareness on AUTOSAR framework/standards Good knowledge of ASPICE / CMMI / ISO quality standards Automotive system knowledge (ECU, Sensors, Software) and technical mindset Good Communication and Interpersonal skills Awareness on project life cycle Experience with debugger tools Experience in Customer handling. Ability to work independently ISTQB/IREB certification will be an added advantage Additional information Strong communication skills Experience on Problem and Change request Management Experience in SW testing in Automotive Domain Strong commitment and desire to learn and grow Strong knowledge in requirements engineering and be able to deep dive into topics Good knowledge in Agile/Scrum methodologies Basics knowledge of Embedded System ISTQB/IREB certification will be an added advantage

Experience in handling a team of 5 or more test engineers Minimum 7+ years of experience in SW testing in Automotive Domain Ability to mentor and guide team of test engineers Experience in Vector tools like CANoe, TAE, DIVA, CANape, OpenTest, CANstress. Awareness and Knowledge on automotive protocols like CAN, Flexray, Ethernet, KWP2000, LIN, UDS Know how about Perl/Python/CAPL scripting Exposure to Test Automation Experience in HIL or Vehicle testing will be an added advantage Documentation tools DOORS, ClearQuest etc. Awareness on AUTOSAR framework/standards Good knowledge of ASPICE / CMMI / ISO quality standards Automotive system knowledge (ECU, Sensors, Software) and technical mindset Good Communication and Interpersonal skills Awareness on project life cycle Experience with debugger tools Experience in Customer handling. Ability to work independently ISTQB/IREB certification will be an added advantage Additional information Strong communication skills Experience on Problem and Change request Management Experience in SW testing in Automotive Domain Strong commitment and desire to learn and grow Strong knowledge in requirements engineering and be able to deep dive into topics Good knowledge in Agile/Scrum methodologies Basics knowledge of Embedded System ISTQB/IREB certification will be an added advantage

Position Name: Senior Quality Analyst Qualification: Bachelor's/masters in computer science, IT, Engineering, or a related field. Location: Pune Years of Experience: 5-10 years in Quality Assurance, Process Improvement, or Software Quality Management. Relevant Experience: Exposure to quality management principles, metric reporting, basic audits and documentation. Hands on with basic tools and frameworks under guidance. Summary : The Senior Quality Analyst supports the Quality team in implementing basic quality assurance practices and improving compliance processes. This role focuses on understanding quality frameworks (CMMI, ITIL, Agile) at a foundational level, assisting in audits, collecting metrics, and participating in process documentation and risk identification. The role works closely with delivery teams and cross functional stakeholders to build awareness of quality metrics, tools and dashboards. This role offers a unique opportunity to develop skills in stakeholder management, supported by mentorship and guidance, fostering professional growth and expertise in quality assurance. Authority : Quality Assurance & Compliance – Institutionalize QA processes aligned with CMMI/ISO, support in audits and RCA. Process Improvement & Risk Management – Monitor quality gaps closure, ensure CAPA implementation. Training & Analytics – Support in Training/Awareness sessions Description : Support the documentation and understanding of Quality Management Concepts. Assist in aligning delivery with CMMI, ITIL standards under guidance. Support audit readiness and assist in compliance checks. Gather and report basic quality metrics (Excel, Power BI etc.) Identify basic quality risks and support mitigation planning Help organize and share quality documentation and best practices. Work with teams to promote awareness of QA practices and Metrics. Take part in training session and knowledge building efforts Support team in creating RCA documentation and process visualizations. Critical, Technical & Behavioral Skills (As required for the role) : Quality Governance & Frameworks (CMMI, ISO 9001, ITIL, Agile, Six Sigma) – Knowledge of Quality Management Fundamentals and Familiarity with CMMI and ITIL Process Audits & Compliance (Internal & External Audits) – Participation in Audits & Compliance readiness. Data analytics & reporting – Awareness of Quality Metrics & Reporting Tools (Excel, Power BI etc.) Quality Process documentation & SOPs –Maintain process documentation, work instructions & SOPs. Stakeholder communication & Collaboration - within and outside the team to drive the Quality practices approach and way of working within the whole organization. Training & Knowledge Sharing on Quality Best practices – Involvement in Training & Knowledge Sharing Initiatives Willingness to learn automation, AI/ML in QA in the long term Awareness of basic statistical and Quality Techniques (Pareto, RCA etc.)

About The Role Job Role & Responsibility/Designation Quality and Process Excellence Consultant ? Delivery Process/ Function Name Quality ? Educational Qualification B.Sc. / BE / B Tech/ MBA/ B.Stat ? Skills ( Must Have) Problem solving tools/ analytical skills Excellent communication / interpersonal, facilitation skills High energy level, confident, assertive and team player ? Experience ( Minimum) Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role: The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts. ? Do: Implement deployment quality strategy for the assigned Accounts Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms Review and reallocate the priorities to align with the overall strategy of the line of business / business unit Quality control and Customer satisfaction Support the completion of Annual Customer Satisfaction survey by ensuring completion of survey by the account customers, representatives for various projects within the account. Ensure completion of survey and address any queries in a timely manner. Support in conceptualizing the action planning by communicating with clients and interacting with Delivery Managers, vertical delivery heads and service delivery heads Drive the account wise tracking of action planning identified for sustained CSAT in various projects. Drive the Quarterly pulse survey for selected accounts or projects for periodic check-ins. Support the Account Leadership teams for tracking and managing client escalation for closure. Early Warnings and Business partnership Drive the implementation of mechanisms for preventing client escalations / dis-satisfactions by creating an early warning system in DigiQ covering aspects like delivery quality, delivery schedule, resources constraints, financial issues (overloading of effort / over-run potential), productivity, and slippages on milestones. Participate in Monthly and Quarterly Business review along with Business and Account leadership to ensure adherence of defined quality processes, define new life cycle models and ensure gating processes are followed the projects within the accounts. Drive the upskilling of delivery teams on quality management tools, knowledge management and create mechanisms for sharing of best practices. Support the collection of metrics on the performance / health of process and regular publishing of compliance and metrics dashboards. Continuous Improvement Drive a culture of continuous improvement in the assigned accounts to ensure enhance efficiency and productivity of resources Create mechanisms between the projects in the account for sharing knowledge, quality issues, risk mitigation methods within the accounts to drive the continuous improvement Plan and drive year on year improvement goals in various projects by way of process streamlining & improvements and automation, leading to cost savings and / or efficiency Support the collection of metrics to show the improvements- efficiency / productivity improvement. ? Team Management Team Management Clearly define the expectations for the team Assign goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Guide the team members in acquiring relevant knowledge and develop their professional competence Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the tea Track team satisfaction scores and identify initiatives to build engagement within the team ? Deliver No. Performance Parameter Measure 1. Quality Control and Customer satisfaction CSAT Score-BU/Account/Portfolio level Process Compliance/Exceptions Scores Audit Coverage percentage Schedule performance Scores Planned vs actual project effort Resource productivity scores 2. Capability Building New Employee Onboarding New Employee Certifications 3. Continuous Improvement Lean projects implemented per year Productivity improvement of resources Continuous Improvement Processes implemented per year 4. Team Management Team attrition % Employee satisfaction scores 5. Capability Building % trained on domain and location specific skills, % of team trained in necessary leadership skills ? Competencies Client Centricity Execution Excellence Collaborative Working Problem Solving & Decision Making Effective communication Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance