8.0 - 13.0 years

0 Lacs

karnataka

On-site

As an experienced candidate with 8 to 13 years of relevant work experience, you will be responsible for working with CMDB (Configuration Management Database) and related tools. Your primary skills should include expertise in CMDB, CMDB Modules, CMDB Tools, and specifically BMC Helix. Your role will involve effectively managing and maintaining the CMDB, ensuring accurate and up-to-date information within the database. You will be expected to collaborate with various teams to implement CMDB best practices and support the overall configuration management processes of the organization. Having a deep understanding of CMDB concepts and hands-on experience with BMC Helix will be crucial for success in this position. Strong analytical and problem-solving skills will also be necessary to troubleshoot any issues related to the CMDB and ensure smooth operations. Overall, this role offers you the opportunity to leverage your CMDB expertise and contribute to the effective management of configuration data within the organization.,

Posted 3 days ago

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Servicenow ITOM Specialist LTIMindtree Limited

7.0 - 12.0 years

40 Lacs

Chennai, Tamil Nadu, India

On-site

Roles & Responsibilities 5+ years of experience in implementing or architecting ServiceNow solutions Experience in designing, configuring, and customizing ITOM , CSDM , and CMDB modules Must have experience in the design and implementation of the following modules: ITOM : Design, setup, and configuration of ServiceNow ITOM modules such as: Discovery , Service Mapping , Event Management , Cloud Management , Health Log Analytics , Certificate Management , and Orchestration/Integrations CSDM : Implementing and maintaining the Common Service Data Model (CSDM) framework within the ServiceNow platform Defining data requirements, configuring CMDB classes, and establishing relationships between Configuration Items (CIs) Defining, creating, and maintaining relationships such as dependencies , containment , and service relationships Developing and implementing data management and governance policies to ensure data accuracy, consistency, and completeness CMDB : Ensuring the CMDB is populated with accurate and up-to-date data Maintaining alignment with the IT environment and its relationships with business services Extensive experience across the ServiceNow core platform , including security , performance , and compliance Extensive experience in third-party integrations using REST/SOAP , Integration Hub , E-bonding , and Service Graph Connectors Strong hands-on experience in ServiceNow scripting , including: JavaScript , Business Rules , Client Scripts , UI Actions , UI Pages , AngularJS , and Jelly Experienced in collaborating with teams to gather requirements and pain points, and translating them into functional specifications Conduct workshops and training sessions for end-users to ensure successful adoption of implemented solutions Perform system testing , troubleshooting , and issue resolution during implementation phases Collaborate with technical teams to define system integrations , ensuring seamless data flow across platforms Provide ongoing support to end-users, addressing platform/module-related queries and issues Document processes, configurations, and solutions to create comprehensive user guides and training materials Excellent communication and interpersonal skills Strong ownership , accountability , and attention to detail in all work efforts

Posted 1 week ago

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