1636 Cmdb Jobs - Page 9

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Work on ServiceNow implementations / upgrade projects for end customersWe are looking for a ServiceNow Developer to join our growing team. Candidates will design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow. They will provide architectural input and help maintain the stability of the overall platform by ensuring the appropriate design and development standards are always used. Ideal candidates for this position are self-motivated, creative problem-solvers who can adapt to new technologies and evolving requirements. They will work remotely, with travel for meetings up to 25%. They will be part of a growing ServiceNow Elite Partner specializing in ITSM and ITOM Implementation and Services with a global footprint of customers and service centers based out of the US.Job :5 years of ServiceNow development, configuration, and administration experience in the following areas:oWorking with stakeholders to manage the creation and/or customization of core applications such as Service Requests, Incident, Problem, Change, CMDB, etc.oCustomer Service Management, Field Service Management, Service Portal, Integration Hub, or REST/SOAP Web Services, and AppEngine StudiooAdministering a ServiceNow instance including group and user maintenance, ACL, UI Actions, CatLog Items, etc.oKnowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow featuresoSelf-managed, with excellent problem-solving and communication skills Preferred Technical Skills: ServiceNow Certifications ServiceNow Certified System Administrator (CSA) and preferred to be a Certified Implementation Specialist & Certified Application Developer (CAD)5+ years of experience developing on the ServiceNow platform in a medium to large enterprise environment (7,500 employees or larger)5+ years of experience with various web technologies (Java, JavaScript, XML, HTML, AJAX, CSS, HTTP) or comparable web design5+ years of experience in developing and using orchestration and automation workflow5+ years of experience in designing and developing SOAP and RESTful web services5+ years of experience with relational databases such as MS SQL Server, Oracle5+ years of experience working with healthcare, public sector, financial services, retail, and manufacturing customers Qualification 15 years full time education

Job Description What you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Experience 2+ years providing customer-facing technical support (ITOM applications) Good Communication Skills In order to be successful in this role, we need someone who has: Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell. Ability in server administration across OS platforms (Windows/Unix) . Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies. Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute. Strong troubleshooting/ root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concepts. Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management. Excellent communication skills (verbal and written). Preferred: Solid understanding of object-oriented programming skills (Java strongly preferred) A fundamental understanding of ITOM, CMDB and ITIL business process Experience providing web development support is highly desirable. Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping) Understanding of JavaScript or any other scripting language with logical approach for given problem statement. Previous experience in software development(or) software consulting. Experience supporting and troubleshooting infrastructure level issues. Interested Candidate drop your updated CV/Resume at: Email- TrivediA@seletsourceintl.com Thanks and Regards, -Arpita

looking for a ServiceNow Senior Developer with expertise in the IRM module? Here's what the role entails: Experience 7to 10 years indian only in india - Familiarity with SNOW development environment, including Flow Designer and Workflow. - High-level understanding of GRC/IRM (Governance, Risk, and Compliance/Integrated Risk Management). - Proficiency in ServiceNow CMDB, release, and change management. - Strong integration skills, such as with JIRA or AWS. - Extensive experience in API integration and supporting Solutions Architects with solution concepts. - Knowledge of AWS is a bonus but not mandatory. - Good grasp of Marriott's Frameworks, including Secure by Design, Agile Environment & Development, and ServiceNow Development Environment. If you meet these requirements, we want to hear from you! hashtag#ServiceNow hashtag#SeniorDeveloper hashtag#IRM hashtag#APIIntegration hashtag#CMDB hashtag#JIRA hashtag#immediatehirring hashtag#immediatejoiners please share me the resume to my email id aditi.duvvuri@appitsoftware.com

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Collaborate with cross-functional teams to enhance system performance.- Document client issues and resolutions for future reference.- Stay updated on industry trends and best practices for continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management.- Strong understanding of ITIL framework.- Experience in incident and problem management processes.- Knowledge of IT service management tools.- Hands-on experience in configuration management databases (CMDB). Additional Information:- The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Do Building and sustaining effective communications with all stakeholders towards the goal of maximizing the customer experience. Develop and implement continuous process improvements and operational efficiencies within End User space End to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assets Create Update to asset records in the Asset Database accordingly throughout all stages of asset lifecycle Participate in Asset Management audits and remediation efforts. Identify Cost savings and establish more effective long-term planning & budgeting practices for the customers Analyze client contracts. Purchase agreements and other data to manage hardware assets effectively Experience in all processes including but not limited to New Assets, IMACS, Retirements, Disposals- Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines. Utilize Data analysis tools and techniques like MS Access, MS Excel. Assess data accuracy and reasonableness and follow-up directly with clients, internal support staff, or partner appropriately to achieve necessary understanding and to resolve the anomalies. Ensure quality and timely delivery of customer requirements. Generate monthly asset reports regarding this Service, as well as ad-hoc reports as requested internally or by customer. Identify and document best practices and implement them Other Hardware Asset Management duties as assigned. Drive Compliance across Organization, Correction of policies / SLA/ OLA / UC Procurement / Vendor Negotiation experience and People management experience is a plus Mandatory Skills: ITIL - IT Hardware Asset Management . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do RESPONSIBILITIES Populating the CMDB Ensuring the pre-defined activities are aligned with the Change Management process Ensuring the CMS provides accurate and up to date information. Ensuring regular snapshots and Configuration Baselines are taken and protected Triggering an auditing process on the CMDB Implementing a Communications plan upon changes in the CMDB, using the RACI model. Ensuring backups are taken as appropriate Considering the usage of a Definitive Media Library as appropriate. Making recommendations for Service Improvement Plans Ensuring the Service Asset and Configuration process is performed as designed. Developing a Service Asset and Configuration Management process m Ensuring the Service Asset and Configuration Management process is fit for purpose. Ensuring process description meets objectives Sponsorship, design, and continual improvement of the process and its metrics. F ollowing the organization's policies relating to employment KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: ITIL - IT Hardware Asset Management . Experience5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

The ServiceNow Technical Architect will be the technical leader responsible for the architecture, design and delivery of solutions on the ServiceNow platform. This technical leadership role is expected to serve as a liaison between business partners, technical resources, and other platform stakeholders. The ServiceNow Technical Architect will apply sound architectural and design principles to devise innovative, reusable, reliable and secure solutions to meet the goals of the instance transition project. Specific responsibilities include: Establish the creation of standard artifacts, best practices, standards and learning plans Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization Lead the evaluation of new ServiceNow solutions, proof of concept efforts, and other engineering initiatives relevant to the project Develop detailed architecture, design and coding standards for the development teams to follow. Lead design and code walkthroughs. Participate in the agile process to resolve technical impediments and assist in user story definition and sizing Lead Automation efforts on the platform Coach and oversee the activities of ServiceNow Development resources based offshore Qualifications / Requirements include: Requires a bachelors degree in Computer Science, Information Technology or related areas. In lieu of Bachelors degree, extensive familiarity with the fields concepts, practices and procedures is required 8+ years of experience working with IT Service Management solutions in an enterprise environment 6+ years of ServiceNow architecture, design, development, implementation and administrative experience Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM, ITBM, SAM and GRC areas Experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, Jelly, etc.) Strong grounding in fundamentals of web application development (identity, security etc.). Experience working with Shell Scripting and Mid Server Service Administration Solid understanding of the Common Services Data Model (CSDM) and CMDB Identification and Reconciliation Rules (IRE) for data ingestion. Experience working with structured data, schema and databases Experience integrating internal and external (SaaS based) applications using RESTful APIs, OAuth 2.0 and GraphQL Exposure to Identity Management and Single Sign on/Active Directory integrations Experience with Agile and Scrum development approaches Knowledge of ITIL concepts Ability to understand complex business needs and adapt appropriately Ability to learn and adapt to new technologies applicable to the ServiceNow platform Desired characteristics include: Certified ServiceNow Master Architect, Certified ServiceNow Developer, Certified ServiceNow Implementation Specialist, Certified ServiceNow Administrator ITIL v3 or ITIL 4 Certification or equivalent practical experience Relevant software development certifications. Experience maintaining version control systems (Git etc.) Experience with Automation and DevOps Practices Comfortable leading in both technical and organizational contexts Ability to communicate effectively both written and verbally to stakeholders and developers Ability to build effective cross-functional relationships in support of delivering enterprise-wide solutions Ability to execute within a fast-paced agile process Experience working with large global / multinational corporations Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Designation : ServiceNow Developer Experience : 3+ Years Work Mode: Bangalore - 5 days WFO Notice Period: Immediate Joiners/ Serving Notice Period Job Description : Must Have Skills Strong ServiceNow Core Development Skills Experience with custom development, not just ticketing or support. Hands-on with REST integrations, flow designer, and Service Catalogs. Proficient in creating catalog items, approval workflows, and automation. Integration Expertise Ability to integrate ServiceNow with backend platforms (e.g., AWS, storage provisioning). Should be comfortable with integrations with or without ServiceNow spokes. Modules ITSM (strong knowledge and experience). Core CMDB understanding of relationships (e.g., server application business service). CSDM high-level understanding of its framework and architecture. ServiceNow Tools Flow Designer deep understanding of module functionalities. Experience with REST messages and API consumption. Ability to configure out-of-the-box widgets in Service Portal. Basic Asset Management Knowledge Understanding of CI lifecycle, difference between assets and CIs.

Dear Candidature, Greetings from ATOS!!! We have an Openings for Senior ServiceNow ITOM Architect. Exp : 10+Years Location : Chennai,Bangalore,Pune and Mumbai Job Description : Good experience in Discovery / ITOM domain on ServiceNow platform. • Very good implementation knowledge of ServiceNow Discovery, Service Mapping, Certificate Management, AI OPS Good understanding & hands on and AWS & Azure cloud Good to have knowledge and working experience of other ITOM modules like Event Management & Cloud Managment Good knowledge on configuring / troubleshooting skills on IT Infrastructure, Server, Network, Storage, Cloud and worked as a System / Platform administrator Good knowledge of middleware solutions such as IIS, WebLogic, Websphere, Apache Tomcat, etc Worked in a Datacenter environment as L3 / L4 support Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory Working knowledge of configuration management, CMDB, methods and processes Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner. Provide excellent customer service, leadership, communication, problem solving and decision-making skills. Nice to have Basic knowledge and awareness of various other modules like ITBM and security Must have flare for research, innovation and must be passionate to work on innovation topics. If your intersted kindly share the resume to shaik.noorani@atos.net with below details : Total Exp : Rel .Exp : Current CTC: Expected CTC: Notice :

Experience: 8 to 10 Experience. Candidate should have 8 to 10 years of total experience in Storage & Backup Domain Technology Able to provide consultancy and recommendation on storage in the below mentioned areas: Recommend definition and assignment of tier profiles based on their performance, availability, recoverability, and serviceability characteristics. Recommend application data placement on storage tiers per profiles. Recommend tiering and archival approaches based on aging, I/O, access, and usage. Recommend thin provisioning approach. Recommend best practices for backup and restore Recommend file system capacity standards, replication systems, and archiving Recommend Storage compaction and de-duplication capabilities to reduce the Storage footprint. Recommend file system folder management. Conduct periodic tests to validate the integrity of the data replication solutions such as failover test to the replicated system and validate functionality. Update Asset Inventory database in the CMDB (Asset Management tool provisioned), in case of hardware part replacement by following approved Change management process.

Development and Platform Responsibilities: Design and develop ServiceNow workflows, business rules, script includes, client scripts, UI policies/actions. Build custom integrations using REST, SOAP, MID Server, and other methods. Create dashboards, reports, and widgets related to HAM, SAM, and CMDB KPIs. Collaborate with product owners, process owners, and architects to define solutions. Participate in Agile/Scrum ceremonies; contribute to story grooming, estimation, and sprint planning. Perform unit testing and support UAT Key Responsibilities: 1. HAM / SAM Responsibilities: Design, implement, and enhance ServiceNow Hardware and Software Asset Management modules. Lead the onboarding of software publishers, licenses, entitlements, and contracts into ServiceNow SAM. Configure license models, software normalization rules, reclamation rules, and discovery sources. Define and implement asset lifecycle workflows procurement, receiving, deployment, maintenance, retirement, disposal. Integrate ServiceNow HAM/SAM with procurement tools, SCCM, JAMF, Intune, etc. Perform software compliance analysis, optimization, and true-up planning. Implement and maintain automated reclamation and harvesting policies. Provide guidance on license metric types (User, Device, Core, Processor) and compliance models. Align implementation with ITIL and ISO/ITAM best practices.

The ideal candidate for this role should possess implementation experience in ServiceNow Discovery & IRE modules, along with expertise in ServiceNow ITOM modules such as Service Mapping, Discovery, Event Management, Cloud Management, Orchestration, CMDB, and Asset Management. You will be responsible for implementing governance, policies, and directives related to the CMDB. Collaborating closely with the CMDB Governance, Asset Management, Application, and ITSM teams will be a key aspect of your role. Working in conjunction with the Discovery administrator, you will ensure the accuracy of data representation in the CMDB by coordinating with the owners of data sources used for populating the CMDB. Key Skills: - ITOM - ITAM - CMDB - SERVICENOW This is a full-time, permanent position in the IT/ Computers - Software industry, falling under the role category of Information Technology. The job code for this position is GO/JC/20986/2025, and you will be working under the supervision of the Recruiter Mithra D.,

Job Summary: We are seeking a highly skilled ServiceNow Developer Core Platform to join our dynamic team. This role is instrumental in designing, developing, and maintaining the core platform and enterprise applications within ServiceNow, ensuring scalability, automation, and best practices across ITAM, ITOM, ITSM, ITBM, CSM, and GRC. The ideal candidate will have extensive hands-on experience in ServiceNow development, a deep understanding of platform governance, and the ability to optimize business processes through automation and standardization. Key Responsibilities: Develop and enhance ServiceNow’s core platform components, including system tables, ACLs, system policies, and workflows. Collaborate with stakeholders (business leaders, process owners, and IT teams) to gather and analyze requirements, ensuring alignment with organizational objectives. Design and implement automation solutions to optimize workflows and reduce manual processes. Support ServiceNow modules (ITAM, ITOM, ITSM, ITBM, CSM, GRC) by developing scalable configurations and solutions. Conduct technical reviews, including code reviews, to ensure best practices, performance optimization, and maintainability. Lead and facilitate User Acceptance Testing (UAT) by gathering feedback and ensuring successful deployments. Maintain platform stability by managing upgrades, patches, clones, and system health monitoring. Ensure data integrity and security within the platform through proper governance and access control mechanisms. Serve as a bridge between IT and business teams, ensuring seamless communication and alignment of objectives. Stay updated on ServiceNow best practices and industry trends to continuously improve platform efficiency. Qualifications & Skills: 4+ years of hands-on experience in ServiceNow development and administration. Certified ServiceNow Administrator (CSA) certification is required. Experience in scripting (JavaScript, Glide APIs), UI policies, business rules, workflows, and integrations (REST, SOAP). Familiarity with ITAM, ITOM, ITSM, ITBM, CSM, and GRC modules is a plus. Proficiency in Agile development methodologies and SDLC best practices. Excellent problem-solving, analytical, and communication skills. Ability to manage multiple projects in a fast-paced environment

Job Title: Sr. BMC ITSM Consultant This role will involve approximately 6070% hands-on development work and 3040% administration and support, including system health, upgrades/Patches, and integrations. You will be responsible for designing and building scalable solutions, integrating with third party systems, and enhancing our existing BMC Helix ecosystem. Key Responsibilities: Design, develop, and maintain solutions within BMC Helix ITSM, AR System, and Innovation Suite applications. Develop workflows and service catalog items using Digital Workplace Advanced (DWP-A) and Workflow Designer. Design, Develop, Configure and enhance CMDB and Asset Management modules, ensuring data integrity and alignment with ITIL standards. Create dashboards and reporting using BMC Helix Dashboards. Design, develop SQL queries and execute per business requirement. Collaborate with cross-functional teams to understand requirements and translate them into technical solutions. Integrate BMC Helix ITSM with third-party systems using REST APIs, Web Services, and other standard methods. Perform system administration tasks including user management, access controls, health checks, upgrades, and patching. Provide technical leadership on best practices in BMC Helix development and administration. Document solutions, processes, and configurations for knowledge sharing and compliance. Required Skills & Qualifications: 6+ years of hands-on experience with BMC Helix ITSM and AR System development. Strong knowledge and development experience with Digital Workplace Advanced workflow Designer. Proficient in Helix Innovation Studio / Innovation Suite application development. Strong knowledge and implementation experience with CMDB and Asset Management. Proficient with BMC Helix Dashboards for reporting and visualization. Proficient in writing complex SQL queries or script per business requirement Experience designing and implementing integrations between BMC Helix and external systems using REST API, SOAP, or middleware. Strong understanding of ITSM processes and frameworks (ITIL V3/V4 preferred). Good scripting and troubleshooting skills. Whilst these are nice to have, our team can help you develop in the following skills: BMC Certifications in ITSM, DWP, or Innovation Studio. Exposure to cloud-based deployments and containerized environments (e.g., Docker, Kubernetes, helm etc). Knowledge of Agile methodologies and working in DevOps environments

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: ServiceNow ITOM Service Mapping . Experience: 5-8 Years .

Do Building and sustaining effective communications with all stakeholders towards the goal of maximizing the customer experience. Develop and implement continuous process improvements and operational efficiencies within End User space End to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assets Create Update to asset records in the Asset Database accordingly throughout all stages of asset lifecycle Participate in Asset Management audits and remediation efforts. Identify Cost savings and establish more effective long-term planning & budgeting practices for the customers Analyze client contracts. Purchase agreements and other data to manage hardware assets effectively Experience in all processes including but not limited to New Assets, IMACS, Retirements, Disposals- Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines. Utilize Data analysis tools and techniques like MS Access, MS Excel. Assess data accuracy and reasonableness and follow-up directly with clients, internal support staff, or partner appropriately to achieve necessary understanding and to resolve the anomalies. Ensure quality and timely delivery of customer requirements. Generate monthly asset reports regarding this Service, as well as ad-hoc reports as requested internally or by customer. Identify and document best practices and implement them Other Hardware Asset Management duties as assigned. Drive Compliance across Organization, Correction of policies / SLA/ OLA / UC Procurement / Vendor Negotiation experience and People management experience is a plus Mandatory Skills: ITIL - IT Hardware Asset Management .

The Senior ServiceNow Developer will be a crucial member of the ServiceNow team, performing hands-on support for end-users, day-to-day maintenance, planning, and testing system upgrades, coaching other team members on best practices, as well as troubleshooting advanced custom applications. The Senior ServiceNow Developer will work with architects, developers, and other product members in the fulfilment of updates, fixes, and new features within our key applications, including ITSM, ITOM, IRM, ITBM, CSM, CMDB, Discovery, Event Management, and Orchestration. Technical Skills: [Mandatory] Minimum 5 years of ServiceNow platform development experience [Mandatory] Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals [Mandatory] Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each. [Mandatory] Perform advanced customizations including Business rules, Script Includes, Client Scripts [Mandatory] Experience designing, building and maintaining integration using REST, SOAP web services. [Mandatory] Knowledge on Event Management and monitoring tools [Mandatory] Experience work on ServiceNow CMDB, Mid server onboarding and troubleshooting, CSDM, Data loads, transform maps. [Mandatory] Experience in working with LDAP, AD, SSO, Email notifications. [Mandatory] Activate a plug-in, build reports, gauges, and homepages. [Mandatory] Set up Service Level Agreements (SLAs) and monitor SLA workflows. SME in ServiceNow system applications and custom applications. Knowledge on Server infrastructure, Network infrastructure Knowledge on ServiceNow platform modules likes HRSD, APM, PPM, GRC, ITAM Experience on troubleshooting production issues and lead team providing solutions. Perform platform upgrades, patching adhering to release management and software development best practices. Proven experience in up to 1 additional product line outside of ITSM,ITOM Responsible for standard configuration, user administration, security, workflow, data management and integrations. Aiding in translating business requirements into technical requirements Experience working in Agile/Scrum methodologies. Certifications: ServiceNow Certified Systems Administrator (required) ServiceNow Certified Application Developer (preferred) Educational Qualifications: Bachelors degree in computer science, Information Services, or related field Mandatory Skills: ServiceNow - IT Service Management .Experience: 3-5 Years .

Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CIs are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: ITIL - IT Hardware Asset Management .

Level: B3 Role Overview: We are seeking a skilled and motivated ServiceNow Developer to join our team at the B3 level. The ideal candidate will have a strong background in ITSM Pro , hands-on experience with CMDB and CSDM deployments , and a proven track record of working on ServiceNow integrations . This role demands a proactive individual who can contribute to the design, development, and optimisation of ServiceNow solutions that support our business processes and IT operations. Key Responsibilities: Design, develop, and implement ServiceNow solutions using best practices and platform capabilities. Configure and customise ITSM Pro modules including Incident, Problem, Change, Request, and Knowledge Management. Lead and support CMDB and CSDM deployments , ensuring accurate data modelling and service mapping. Develop and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, MID Servers, and IntegrationHub. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Perform code reviews, unit testing, and ensure adherence to development standards. Troubleshoot and resolve issues related to ServiceNow functionality and performance. Maintain documentation for configurations, customisations, and integrations. Stay current with ServiceNow releases and recommend enhancements aligned with platform updates. Required Qualifications: Minimum 7 years of relevant experience in ServiceNow development and administration. Strong expertise in ITSM Pro and its advanced features. Proven experience with CMDB and CSDM implementation and optimisation. Hands-on experience with ServiceNow integrations using REST/SOAP APIs and IntegrationHub. Proficiency in JavaScript, Glide API, and ServiceNow scripting. Familiarity with Agile/Scrum methodologies and tools like JIRA. ServiceNow Certified System Administrator (CSA) or equivalent certification. Preferred Qualifications: ServiceNow Certified Application Developer (CAD). Experience with Performance Analytics, Flow Designer, and App Engine Studio. Exposure to ITOM, SecOps, or HRSD modules. Knowledge of DevOps practices and CI/CD pipelines for ServiceNow. Soft Skills: Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work independently and as part of a cross-functional team. Commitment to continuous learning and improvement Let me know if you have any further queries. Also how soon can we start with the interviews. Mandatory Skills: Servicenow-Development . Experience: 5-8 Years .

Do RESPONSIBILITIES Populating the CMDB Ensuring the pre-defined activities are aligned with the Change Management process Ensuring the CMS provides accurate and up to date information. Ensuring regular snapshots and Configuration Baselines are taken and protected Triggering an auditing process on the CMDB Implementing a Communications plan upon changes in the CMDB, using the RACI model. Ensuring backups are taken as appropriate Considering the usage of a Definitive Media Library as appropriate. Making recommendations for Service Improvement Plans Ensuring the Service Asset and Configuration process is performed as designed. Developing a Service Asset and Configuration Management process m Ensuring the Service Asset and Configuration Management process is fit for purpose. Ensuring process description meets objectives Sponsorship, design, and continual improvement of the process and its metrics. F ollowing the organization's policies relating to employment KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: ITIL - IT Hardware Asset Management .Experience: 5-8 Years .

Do RESPONSIBILITIES Populating the CMDB Ensuring the pre-defined activities are aligned with the Change Management process Ensuring the CMS provides accurate and up to date information. Ensuring regular snapshots and Configuration Baselines are taken and protected Triggering an auditing process on the CMDB Implementing a Communications plan upon changes in the CMDB, using the RACI model. Ensuring backups are taken as appropriate Considering the usage of a Definitive Media Library as appropriate. Making recommendations for Service Improvement Plans Ensuring the Service Asset and Configuration process is performed as designed. Developing a Service Asset and Configuration Management process m Ensuring the Service Asset and Configuration Management process is fit for purpose. Ensuring process description meets objectives Sponsorship, design, and continual improvement of the process and its metrics. F ollowing the organization's policies relating to employment KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: Software Asset Management .Experience: 5-8 Years .

JD - ServiceNow Developer B3 Job Description: The Senior ServiceNow Developer will be a crucial member of the ServiceNow team, performing hands-on support for end-users, day-to-day maintenance, planning, and testing system upgrades, coaching other team members on best practices, as well as troubleshooting advanced custom applications. The Senior ServiceNow Developer will work with architects, developers, and other product members in the fulfilment of updates, fixes, and new features within our key applications, including ITSM, ITOM, IRM, ITBM, CSM, CMDB, Discovery, Event Management, and Orchestration. Technical Skills: [Mandatory] Minimum 5 plus years of ServiceNow platform development experience [Mandatory] Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals [Mandatory] Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each. [Mandatory] Perform advanced customizations including Business rules, Script Includes, Client Scripts [Mandatory] Experience designing, building and maintaining integration using REST, SOAP web services. [Mandatory] Knowledge on Event Management and monitoring tools [Mandatory] Experience work on ServiceNow CMDB, Mid server onboarding and troubleshooting, CSDM, Data loads, transform maps. [Mandatory] Experience in working with LDAP, AD, SSO, Email notifications. [Mandatory] Activate a plug-in, build reports, gauges, and homepages. [Mandatory] Set up Service Level Agreements (SLAs) and monitor SLA workflows. SME in ServiceNow system applications and custom applications. Knowledge on Server infrastructure, Network infrastructure Knowledge on ServiceNow platform modules likes HRSD, APM, PPM, GRC, ITAM Experience on troubleshooting production issues and lead team providing solutions. Perform platform upgrades, patching adhering to release management and software development best practices. Proven experience in up to 2 additional product lines outside of ITSM Responsible for standard configuration, user administration, security, workflow, data management and integrations. Aiding in translating business requirements into technical requirements Experience working in Agile/Scrum methodologies. Certifications: ServiceNow Certified Systems Administrator (required) ServiceNow Certified Application Developer (preferred) Educational Qualifications: Bachelors degree in computer science, Information Services, or related field Mandatory Skills: ServiceNow - IT Service Management . Experience: 5-8 Years .

Title BMC Helix Remedy Force Location: Coimbatore , Chennai Shift Timing: Regular Band- B2 4.5 to 7 Years exp req Top 3 Skills (Must have)-1, BMC helix, BMC Discovery,2, Linux, PLSQL and 3,Splunk Good to have skills: AWS, GCP Detailed JD : Provides technical leadership and support to a distributed team managing globally distributed infrastructure. Configure, deploy, and administer Linux-based systems across multiple environments. Administer the BMC Discovery Software which serves the role of Configuration Management Inventory collection from nearly every type of IT Infrastructure that exists. Troubleshoot Network Connectivity and/or Credential issues such as: SSH to Linux/Unix Platforms WMI Query and Powershell to Windows SNMP to Network Devices API Connections (for example Credential and Connection to Cloud Providers AWS, Azure, GCP, etc.) Discuss, plan, and manage change implementation for upgrades, releases, migrations, and other maintenance. Monitor and respond to system alerts and failures. Develops plans to improve quality for each project that impacts the platform. Ensures platform procedures are developed with best practices and standards and are well documented. Helps to innovate on new methodologies to improve Business Operations. Coaches junior level employees on Business Operations best practices. Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation, and refinement. Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover. Mandatory Skills: BMC Helix Remedy Force . Experience: 3-5 Years .

About The Role About The Role Digital Core Assurance Consultant Communications & Media Management Level:Analyst /Consultant / Team Lead Location: Bengaluru / Gurugram / Pune / Mumbai / Remote options available Travel: As per project requirements Role Overview As a Digital Core Assurance Consultant, you will work with clients in the Communications & Media industry to design, shape, and deliver assurance transformation programs. You will leverage your consulting expertise, telecom assurance domain knowledge, and familiarity with digital platforms (e.g., ServiceNow) to drive value through operational maturity, automation, and process optimization. Key Responsibilities Consulting & Transformation Delivery Lead or support client engagements focused on assurance maturity improvement, process re-engineering, and platform adoption Conduct as-is / to-be assessments of assurance functions such as Fault, Performance, and Workforce Management Support definition and design of end-to-end assurance frameworks including Experience Management, Service Operations, and Connectivity Management Solutioning & Platform Enablement Translate assurance use cases into ServiceNow platform capabilities (e.g., AIOps, CMDB, FSM, ITOM, Service Assurance modules) Define business requirements, functional workflows, and impact analysis across assurance layers Collaborate with platform teams to design solution blueprints and integration flows across BSS/OSS Client Interaction & Stakeholder Engagement Engage with telecom clients, operations teams, and business stakeholders to identify key pain points and improvement areas Conduct workshops, capability maturity assessments, and transformation roadmap sessions Develop executive-level presentations and contribute to RFPs / proposals Practice Development & Knowledge Sharing Contribute to internal asset development:accelerators, maturity models, process maps, and reference architectures Stay current on emerging technologies and trends (e.g., GenAI in Assurance, predictive maintenance, cloud-native platforms) Mentor junior team members and support capability building within the Digital Assurance practice Key Skills & Competencies Strong telecom assurance background:Incident/Problem Management, Fault & Performance Monitoring, Service Health, CMDB, and RCA Hands-on exposure to ServiceNow (ITOM, FSM, or CSM modules preferred) Strong consulting toolkit:business case creation, stakeholder analysis, process design, transformation roadmap Solid understanding of ITIL, TM Forum frameworks (eTOM, SID), and telecom operational models Analytical mindset, excellent problem-solving skills, and the ability to thrive in cross-functional environments Strong communication, facilitation, and presentation skills Preferred but Not Mandatory Exposure to AI/ML-based assurance, real-time analytics, or automation in telecom networks Prior experience in Assurance-led transformation for 5G, SD-WAN, or Enterprise services Experience with Agile/DevOps methodologies and tools Qualification Educational Qualification Bachelors degree in engineering, IT, or related disciplines & MBA is a Must Certifications in ITIL, ServiceNow, or Telecom domains will be an advantage Experience Requirements 5+ years of experience in the Telecommunications industry with deep exposure to service assurance, operations, or IT transformation Minimum 3 years in consulting or digital transformation programspreferably with a Tier-1 consulting firm or a system integrator Experience in working with or delivering projects on platforms like ServiceNow, Amdocs, Netcracker, or equivalent (ServiceNow experience is a strong advantage but not mandatory) Strong understanding of telecom operations, BSS/OSS domains, and assurance lifecycle from customer experience to service operations

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB, GRC, HRSD, ITOMmodule with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service Catalog. Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications