1636 Cmdb Jobs - Page 4

Contact: +6 About the Role We are seeking a dedicated ITOM Discovery Administrator (Sr. Developer) with strong technical expertise to configure, maintain, and optimize the ServiceNow Discovery application. This role is pivotal in ensuring accurate and timely population of the CMDB while working closely with cross-functional teams (Compute, Network, Security). Key Responsibilities Configure and maintain the Discovery application post-implementation. Collaborate with Configuration Manager to ensure accurate CMDB population. Interface with Compute, Network & Security teams for access and permissions. Troubleshoot & resolve discovery errors related to access/permissions. Assure timely completion of scheduled discovery jobs. Validate and test Discovery functionality post-upgrades. Monitor environment changes & update Discovery solution accordingly. Manage downloads from the ServiceNow Store (CMDB Classes, Discovery patterns). Add/update schedules, IP ranges, and credentials for new devices & environments. Qualifications & Skills 810 years IT experience, with hands-on ServiceNow ITOM Discovery expertise. Strong knowledge of Networking, Systems Administration, and JavaScript. Proven experience in Discovery configuration, maintenance, and troubleshooting. Ability to collaborate effectively with multi-disciplinary teams. Detail-oriented with strong problem-solving skills.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Imagine you're a superhero, with the power to transform businesses from ordinary to extraordinary. As a Business Process Consultant at Kyndryl, you'll be just that – a trusted advisor helping customers achieve their goals and surpass even their own expectations. As a Business Process Consultant, you will play a crucial role in helping our customers reach their full potential by developing process-driven solutions that drive measurable results. You will work closely with our customers to gain a deep understanding of their unique business needs, challenges, and opportunities. Armed with this knowledge, you will leverage your expertise in aligning processes to technology to design, develop, and deploy custom solutions that exceed their goals. You will be responsible for analyzing our customers' current business processes, identifying bottlenecks, inefficiencies, and areas for incremental improvement. With your strong analytical skills, you will recommend process changes, new technologies, or appropriate organizational changes that drive efficiency, reduce costs, and improve overall business performance. In this role, you will also develop a large-scale strategic vision and ensure that all new business processes align with it. You will manage sales processes beyond day-to-day procurement to maintain strong customer relations and ensure that all stakeholders are on board with the recommended solutions. At Kyndryl, we value collaboration and teamwork. As a Business Process Consultant, you will work closely with all stakeholders, including customers, project managers, and technical teams, to ensure that our solutions meet the highest standards of quality, efficiency, and effectiveness. Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions – so, if you’re a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology. Roles & Responsibilities : We are seeking a ServiceNow CMDB SME to join our Asset Management practice area as a CMDB Import & Configuration Specialist. This role is critical in ensuring the integrity, accuracy, and performance of our Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will have hands-on experience with CI data imports, integrations, and governance practices, supporting ITSM and ITOM processes across the enterprise. CMDB Import & Configuration: Design and maintain CI import workflows using Import Sets, Transform Maps, Discovery, and Integration Hub. Configure CI classes, attributes, and relationships to align with enterprise architecture. Ensure automated imports are timely, accurate, and aligned with governance policies. CMDB Governance & Quality Control: Maintain high-quality CMDB data through established validation and reconciliation routines. Define, monitor, and report on CMDB health metrics (completeness, correctness, compliance). Execute audits and clean-up routines to remove stale, duplicate, or invalid CI data. Stakeholder Collaboration & Support: Partner with ITSM, ITOM, Infrastructure, and Asset Management teams to align CI data requirements. Serve as the SME for ServiceNow CMDB during project planning, incident response, and change activities. Provide training and guidance to operational teams and end users on CMDB best practices. Documentation & Continuous Improvement: Create and maintain documentation for CMDB processes, policies, and configuration standards. Recommend enhancements to import logic, CI structure, or governance based on evolving business needs. Participate in CMDB roadmap planning and ServiceNow platform upgrades. Your Future at Kyndryl As a Business Process Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience 8 + years hands on software development experience with ServiceNow platform, CMDB configuration and data management. Deep understanding of CI classes (e.g. Server, Application, Database) and their relationships. Good understanding of the Common Service Data Model and how it aligns CMDB data with ServiceNow applications. Use CMDB data certification modules to maintain data accuracy. How IRE works with identification rules, reconciliation rules, and data sources. Proven expertise in CI imports using ServiceNow Discovery, Import Sets, and integrations. Strong scripting ability in JavaScript, Glide API, and familiarity with Flow Designer. Experience with CMDB Health Dashboards, normalization rules, and reconciliation processes. Solid understanding of ITIL v4, especially Configuration Management and Asset Lifecycle from discovery to decommission. Ability to interpret and implement complex data models and CI relationship mappings. Strong communication and stakeholder engagement skills. Preferred Technical and Professional Experience ServiceNow Certified Implementation Specialist – ITSM ServiceNow Certified Implementation Specialist – Discovery. Experience with ITOM (Event Management, Service Mapping) and HAM/SAM modules. Knowledge of infrastructure technologies, cloud environments, and enterprise architecture. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Responsibilities: • Perform functional, regression, and integration testing of ServiceNow applications and modules. • Create, maintain, and execute test plans, test cases, and test scripts. • Identify, document, and track defects using standard defect management tools. • Work closely with developers, business analysts, and stakeholders to ensure quality delivery. • Validate ServiceNow configurations, customizations, and workflows. • Participate in agile ceremonies and provide QA updates. Requirements: • 6+ years of experience in QA/testing of ServiceNow applications (ITSM, ITOM, HRSD, etc.). • Strong knowledge of QA methodologies, STLC, and defect life cycle. • Hands-on experience with manual testing; automation knowledge (e.g., ATF, Selenium) is a plus. • Familiarity with ServiceNow platform and modules. • Good communication, analytical, and problem-solving skills. Nice to Have: • Experience with ServiceNow Automated Test Framework (ATF). • Knowledge of API testing (Postman, REST). • ISTQB or other QA certifications.

Job Title: Configuration Manager - ServiceNow (CMDB/ITOM) Location: Hyderabad Experience: 2 - 4 Years Notice Period: Immediate Joiners Only (Strictly) Employment Type: Full-time / Permanent About Safran: Safran is a world-leading, product-based multinational company operating in the Aerospace, Defence, and Space sectors . With a presence in over 27 countries and 80,000+ employees worldwide , Safran designs and manufactures state-of-the-art aircraft engines, landing systems, avionics, and defense solutions . The Safran Digital Campus is at the forefront of digital transformation , driving innovation through advanced technologies like cloud, API management, digital manufacturing, and automation . Joining Safran means being part of a global leader where your work impacts some of the most advanced aerospace and defense programs in the world . Key Responsibilities: Implement and manage the Configuration Management process aligned with Safran Group standards. Ensure accuracy and completeness of CMDB data , including attributes and relationships. Collaborate with teams to support and improve CMDB processes across various ServiceNow modules. Monitor and report KPIs, SLAs , and compliance metrics related to Configuration Management. Troubleshoot and resolve CMDB discrepancies , ensuring seamless CI lifecycle management. Work on ServiceNow Discovery and ITOM modules , including MID Server installation and configuration. Participate in audits and process documentation , including SOPs, best practices, and work instructions. Provide insights for continuous improvements and suggest new operational KPIs. Drive initiatives for automation and optimization of configuration management activities. Required Skills & Qualifications: Technical Expertise: Strong understanding of Configuration Management principles and CMDB lifecycle. Hands-on experience with ServiceNow ITSM and ITOM modules . Knowledge of ServiceNow Discovery processes and troubleshooting methods. Good understanding of MID server installation and communication flow. Familiarity with integration tools and data import techniques into CMDB. Knowledge of Power BI reporting and dashboard configurations (added advantage). Certifications (Preferred): ITIL Certification Preferred ServiceNow Certification CSA / CIS (Preferred) SAP exposure or certification Bonus Soft Skills: Excellent communication and presentation skills. Strong problem-solving and analytical abilities. Ability to work collaboratively with global, cross-functional teams . Strong organizational and time-management skills. Candidate Profile . Mandatory: Immediate joiner only. Experience: 2 4 years in ServiceNow CMDB/ITOM domain Proactive team player with a focus on data quality and process improvements . Why Join Us? Opportunity to work with cutting-edge ServiceNow solutions . Exposure to global teams and enterprise-level projects . Growth-driven environment with continuous learning opportunities. Be part of a world-class organization that values innovation and collaboration.

ServiceNow ITOM Expert (Discovery & CMDB) | Safran Digital Campus | Job Type: Contract-to-Hire (C2H) Opportunity to convert to permanent Experience Required: 2 to 5 Years Shift Timing: Paris Time Zone (12:30 PM to 8:30 PM IST) Joining Requirement: Immediate joiners or within 1 week of selection About Safran: Safran is a world-leading, product-based multinational company operating in the Aerospace, Defence, and Space sectors .With a strong presence in 27 countries and a workforce of 1,00,000+ employees , Safran designs and manufactures state-of-the-art aircraft engines, avionics, landing systems, and defense solutions . The Safran Digital Campus (DIGIT) serves as the center for innovation and digital transformation , developing advanced digital tools, platforms, and solutions that support global aerospace operations. Joining Safran means working on mission-critical projects that directly contribute to cutting-edge aerospace technology . Role Overview: We are looking for a ServiceNow ITOM Expert with proven experience in Discovery, CMDB management, and MidServer administration .This role is crucial to maintaining accurate, compliant, and high-quality configuration data while ensuring seamless integration between global systems. You will collaborate with international teams to troubleshoot issues, optimize data workflows, and support key aerospace digital initiatives. Key Responsibilities: MidServer Management: Maintain and secure SAE MidServers , ensuring they are updated and free of vulnerabilities. CMDB Accuracy & Reliability: Maintain accurate, complete, and compliant CMDB data. Identify and resolve orphaned or duplicate CIs and relationships . Ensure compliance with pre-defined policies and data integrity rules . Discovery Optimization: Build dashboards to monitor and correct discovery anomalies . Troubleshoot and resolve discovery and data synchronization issues. Access & Security Management: Address CI access issues, firewall flow rules, and account-related anomalies. Reporting & Continuous Improvement: Document processes and present results to stakeholders for decision-making . Proactively suggest improvements to tools, workflows, and data governance practices. 2-5 years of hands-on experience with ServiceNow ITOM , focusing on Discovery and CMDB. Strong knowledge of MidServer administration and troubleshooting . Good understanding of ITSM modules such as Incident, Change, and Problem Management. Experience in dashboard creation and anomaly tracking. Knowledge of Service Mapping and CI relationship management. Ability to analyze, debug, and optimize data flows . Strong communication skills to work effectively with global, cross-cultural teams . Fluent English is mandatory; understanding of French is a plus. Eligibility Checklist: Before applying, please ensure: Strict note Comfortable working in a Contract-to-Hire (C2H) role. Available to join immediately or within 1 week of selection. Open to working in Paris Time Zone (12:30 PM - 8:30 PM IST). Strong hands-on ServiceNow ITOM Discovery and CMDB experience. Experience range aligns between 2 to 5 years . Why Join Safran Digital Campus? Be part of a global leader in aerospace and defense technology . Gain exposure to international teams and enterprise-scale systems . Opportunity to work on cutting-edge digital transformation initiatives . Potential for career growth and conversion to full-time employment . Collaborative, innovation-driven work environment.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Designation – Change Manager Role – Embedded Resource from Consulting in Morgan Stanley India with the focus on Change and Workplace Strategy Morgan Stanley, Change and Workplace Manager Location Can be Mumbai/Bangalore Services 1.1 Supplier shall provide Workplace Strategy and Change Management Services (“Services”) to Morgan Stanley. Details of the Services are listed in the Sections SC-53A and SC-53B of the ATTACHMENT 2-C SCOPE OF WORK AND SERVICE EXPECTATIONS in the Agreement. 1.2 Supplier shall ensure that, in providing the Services, Supplier Personnel communicate with the following of Morgan Stanley’s personnel (or such other personnel as they may designate): Jonathan Griffiths / Abbas Mantri Corporate Services 1.3 Supplier shall provide One (1) in-house seconded resource at change manager level to assist Morgan Stanley for Project Parivartan with tasks including but not limited to the below: Work directly with the Corporate Services Delivery and Morgan Stanley BU stakeholders: GIC Interim strategy and Project Parivartan delivery team which includes various Corporate Services and Technology real estate strategic and communications internal and external partners BU senior sponsors, COOs, change champions, admins Firm Internal Communicators Network (ICN) and Business Unit communications leads Manage and oversee the delivery of external partners in terms of change management activities Partner with the Firm’s Technology group to ensure integration of requirements into change management and communications strategy and consolidate and centralize communications. Strategically collaborate with and build relationships across functional departments and client business units alike. Lead appropriate change management activities to ensure close alignment and management of change management roadmaps for Morgan Stanley constituency groups in advance of project change readiness activities. Curate content and manage the development and implementation of all internal (within Morgan Stanley) and external change management strategies and branded communications. Develop standardized communications processes and work with all functions to support their direct communications needs, help them promote accomplishments, and support client communication channels. Lead and drive agenda for change management platforms such open forums, town halls, expos, workshops, presentations, digital newsletter and intranet messaging and updates. Collaborate with CS Global Communications to ensure consistency of program messaging and to gain approval from Corporate Communications for Firmwide promotion of program accomplishments and updates. Develop and execute against annual budgets and project management milestones and deliverable dates. Location On-site –Mumbai, MH Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Configuration Database & CI Management, Servicenow Tools Administration, ServiceNow ITOM Discovery Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Activities and Responsibilities:-Configuration Management-CMDB & Asset Data Analysis-Bulk Data Loading-Queue Management for CI data management Tasks and Activities to manage lifecycle of CIs and Marriott's Asset/CI inventory-ITOM/Manual DiscoveryExperience and Qualifications:-ServiceNow Foundation-ITIL v4-ITSM Processes Knowledge-ServiceNow Foundations*Preferred:Certified Systems Administrator*Preferred:ITOM Discovery or CMDB Certifications Summary :As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability. Your typical day will involve creating and implementing Requests for Change, updating knowledge base articles for effective troubleshooting, and collaborating with vendors to assist service management teams in issue analysis and resolution. You will play a crucial role in maintaining the integrity and performance of the systems you support, contributing to a seamless operational environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management, ServiceNow Tools Administration, ServiceNow ITOM Discovery.- Strong understanding of IT service management processes and best practices.- Experience with incident management and problem resolution techniques.- Familiarity with change management processes and tools.- Ability to analyze system performance metrics and implement improvements. Additional Information:- The candidate should have minimum 5 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Responsibilities DBA Activity Migration Coordination: This involves managing the transfer of database administration tasks, possibly between teams, systems, or locations. It ensures smooth transitions and continuity in database management operations. SQL Upgrade Process Management: Overseeing upgrades of SQL (Structured Query Language) systems. This is crucial for keeping database systems up-to-date, secure, and performant. CMDB Updates Oversight: CMDB likely stands for Configuration Management Database. Managing updates to this database ensures that IT infrastructure information is accurate and current. SQL Vulnerability Status Tracking: Monitoring and managing the status of vulnerabilities in SQL systems. This is vital for maintaining database security and preventing potential breaches. Centralization of Coordination Tasks: By consolidating these responsibilities under one role, the organization aims to improve efficiency and consistency in project management. Support Model Implementation: This role is key in implementing a new or revised support model for database systems. Database Landscape Management: Overseeing the organization's evolving database environment, ensuring it meets current and future needs. Sounds like you? To apply you need to be: Experience & Education Masters/Bachelors degree in Information & Computer Science, Statistics or a quantitative discipline in science. Minimum of 6 years of experience in project management, with a focus on database projects. Strong knowledge of SQL technologies, preferably experience with major database service providers (e.g., SQL Server, Oracle etc). Technical Skills & Competencies Project Planning and Organization: Breaking down project goals into manageable tasks and milestones.? Creating detailed project timelines and work plans.? Identifying and assigning tasks to team members based on their expertise.? Maintaining project documentation and updating project management tools.? Communication and Collaboration: Facilitating communication between developers, database administrators, stakeholders, and clients.? Conducting regular project status meetings to track progress and address issues.? Managing stakeholder expectations and keeping them informed of project updates.? Technical Coordination: Monitoring SQL database development process, ensuring adherence to standards and best practices.? Reviewing SQL queries and database designs for efficiency and accuracy.? Identifying and resolving technical challenges related to database implementation.? Budget and Resource Management: Tracking project budget and ensuring project stays within allocated funds.? Monitoring resource utilization and addressing any resource constraints.? Managing project timelines and identifying potential delays.? Quality Assurance: Performing quality checks on SQL Inventory and database structures.? Identifying and resolving data integrity issues.? Coordinating testing activities and ensuring successful project delivery.?

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Google Cloud Security Services Good to have skills : React.js Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, contribute to key decisions, and manage the development process to deliver high-quality applications that enhance operational efficiency and user experience. Responsibilites-As a Google SecOps SIEM Engineer, you will be responsible for strategic delivery helping ourcustomers securely adopt Google SecOps. You will provide best practices on secure build of GoogleSecOps plaorm, foundational cloud implementation for Google SecOps, tackle dicult problemsthat businesses are facing when building Google SecOps, and more. You will provide prescriptiveguidance in ensuring customers receive the best of what Google SecOps can oer and you will ensurethat customers have the best experience in migrating, building, modernising, and maintaining GoogleSecOps. Additionally, you will work closely with Product Management and Product Engineering todrive excellence of Google SecOps and features.Responsibilities Lead the design and implementation of Google SecOps data ingestion from diverse sources,various mechanisms for integration and normalization of logs. Extension of pre-built UDMs in Google SecOps and creation of custom parsers where requiredfor log sources.Integration of Google SecOps SIEM with other security capabilities and tools such as SOAR,EDR, NDR, threat intelligence plaorm, and ticketing systems.Write custom actions, scripts and/or integrations to extend SIEM plaorm functionality.Monitor performance and perform timely actions to scale SIEM deployment, especially in avery high-volume security environment. Creation of SIEM assets such as:detection rules using YARA-L, dashboards, parsers etc. Migration of existing assets from existing customers SIEM/SOAR to SecOps and assisting inimplementing the SIEM/SOAR phase-out, phase-in approach. Testing and deployment of newly created and migrated assets such as rules, playbooks, alerts,dashbords etc Design and implement solutions to handle alert fatigue encountered in SIEM correlation. Creation of custom SIEM dashboards to meet customer requirements. Guide on building or maturing cloud security programs and the implementation of tools andapproaches used for improving cloud security.Debug and solve customer issues in ingestion, parsing, normalization of data etcDevelop SOAR playbooks to provide case handling and Incident response as per triage needsProfessional & Technical Skills: Experience in Prevention, Detection and response to cyber threatsGoogle SecOps SOAR experience of 1 year in creation of playbooks, testing and validation ofplaybooks, integration with custom actions using bespoke scripts, or other SOAR plaormsKnowledge and experience in SIEM plaorms Knowledge in GCP, including Google Cloud Professional Certications (Security, Architect)and other industry certications (CISSP, CCSP etc)Experience in security governance, security risk management, security operations, securityarchitecture, and/or cyber incident response programs for cloud. Experience working with cloud architecture across a broad set of enterprise use cases andcreating end-to-end solution architectures.Excellent organizational, problem-solving, articulating and inuencing skills. Must To Have Skills: Proficiency in Google Cloud Security Services.- Good To Have Skills: Experience with React.js.- Strong understanding of cloud security principles and practices.- Experience in application development using various programming languages.- Familiarity with application deployment and monitoring tools. Additional Information:- The candidate should have minimum 7.5 years of experience in Google Cloud Security Services.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow Performance Analytics Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business needs, overseeing project timelines, and facilitating communication among stakeholders to drive successful project outcomes. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring adherence to best practices in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously assess and improve application development processes to increase efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow App Engine.- Strong understanding of application design principles and methodologies.- Experience with integration of ServiceNow with other platforms and tools.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with agile development practices and project management tools. Additional Information:- The candidate should have minimum 7.5 years of experience in ServiceNow App Engine.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow Performance Analytics Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business needs, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, ensuring that the applications meet quality standards and user requirements while fostering a collaborative environment for your team. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously assess and improve application development processes to increase efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow App Engine.- Strong understanding of application design principles and best practices.- Experience with integration of ServiceNow with other platforms and tools.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with Agile methodologies and project management tools. Additional Information:- The candidate should have minimum 7.5 years of experience in ServiceNow App Engine.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Performance Analytics Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that enhance operational efficiency, and ensuring that applications are tailored to meet specific business objectives. You will also engage in problem-solving activities, providing insights and recommendations to improve application performance and user experience. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Performance Analytics.- Strong analytical skills to interpret data and derive actionable insights.- Experience in application development and configuration within the ServiceNow platform.- Ability to work collaboratively in a team environment and manage multiple priorities.- Familiarity with business process mapping and requirements gathering. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow Performance Analytics.- This position is based at our Nagpur office.- An Engineering with ServiceNow Certification is required. Qualification Engineering with ServiceNow Certification

Role & responsibilities Design, develop, and execute automated test scripts using ServiceNow ATF (Automated Test Framework) to validate ServiceNow applications and configurations. Collaborate with business analysts, developers, and stakeholders to gather testing requirements and design test scenarios. Perform functional and regression testing on ServiceNow applications, including ITSM, ITAM, ITOM, and other ServiceNow modules. Identify, document, and track defects in ServiceNow configurations and workflows and collaborate with the development team to ensure timely resolution. Conduct automated tests for ServiceNow upgrades, patches, and enhancements to ensure stability across releases. Execute end-to-end test scenarios, including integrations and customizations, and validate data flow between ServiceNow and third-party applications. Review requirements and user stories to create detailed test cases and perform impact analysis. Continuously improve testing processes and recommend best practices for ServiceNow test automation. Provide status reports on testing progress, defect metrics, and test results. Lead and guide junior testers in implementing test strategies and executing test plans. Participate in code reviews and ensure adherence to testing best practices and standards. Ensure timely delivery of high-quality results within established timelines. Skills Required : 8+ years of experience in testing ServiceNow applications, with a focus on Automated Test Framework (ATF) . Strong knowledge of ServiceNow modules like ITSM (Incident, Problem, Change, Service Catalog), ITAM (Asset Management), ITOM (Discovery, Event Management), and others. Expertise in developing and executing automated test scripts using ServiceNow ATF . In-depth knowledge of ServiceNow platform and its configurations (UI policies, business rules, workflows, etc.). Strong experience in functional, regression, and integration testing within the ServiceNow ecosystem. Familiarity with ServiceNow update sets and understanding of the impact of changes during upgrades or patching. Hands-on experience with testing integrations (REST/SOAP) between ServiceNow and other applications. Knowledge of scripting languages like JavaScript , GlideScript , and the ability to automate test cases using these scripts. Strong experience with testing tools like JIRA , TestRail , or similar tools for managing test cases, defects, and test execution. Familiarity with CI/CD pipelines and their integration with automated testing in ServiceNow. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills to work with cross-functional teams.

Role & responsibilities Design, develop, and implement ServiceNow applications and modules across various ServiceNow products, including ITOM, ITAM, ITSM, and Service Catalog. Customize and configure ServiceNow modules such as Incident, Problem, Change, Service Catalog, Discovery, CMDB, IT Asset Management (ITAM), and IT Operations Management (ITOM). Develop and manage ServiceNow workflows, business rules, UI policies, client scripts, and data transformations. Work with integration technologies (SOAP, REST, JDBC) to integrate ServiceNow with other systems. Customize ServiceNow to meet business requirements using JavaScript and ServiceNow Scripting. Perform upgrades, system patches, and support tasks in the ServiceNow platform. Provide technical support for the ServiceNow platform, troubleshoot issues, and resolve system bugs. Collaborate with stakeholders to define requirements and implement effective solutions. Participate in code reviews and ensure adherence to coding standards. Provide training and knowledge transfer to end-users and junior developers. Document all custom development, workflows, and integrations for future reference. Support ITOM solutions including Event Management, Discovery, and Orchestration. Implement and configure ITAM processes including Asset Lifecycle Management, Procurement, and Tracking.

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). • Good knowledge of ServiceNow and ITIL. • Understanding Scrum Methodology. • Strong engagement, communication and facilitation skills. • ServiceNow Certified System Administration Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM Role & responsibilities Preferred candidate profile

This is a remote position. Position Overview: We are seeking a skilled ServiceNow Developer with expertise in ServiceNow Portal, Employee Center, and integrations. This role requires 24x7 support in a work-from-home (WFH) setup. The ideal candidate should have strong development skills, problem-solving abilities, and excellent communication to collaborate with clients and stakeholders. Key Responsibilities: ServiceNow Portal Development \u2013 Design, develop, and maintain ServiceNow Service Portal for enhanced user experience. Employee Center (EC) \u2013 Configure and customize Employee Center for seamless employee interactions. UI Development \u2013 Implement and enhance HTML, CSS, and JavaScript for an intuitive and responsive interface. ServiceNow APIs & Integrations \u2013 Develop and integrate ServiceNow REST/SOAP APIs for data exchange with third-party applications. AI Search & Mobile \u2013 Optimize AI Search, Now Mobile, and other ServiceNow knowledge management tools. Content & Knowledge Management \u2013 Enhance content management, knowledge base, and self-service functionalities. Incident & Problem Resolution \u2013 Provide 24x7 support, troubleshooting portal-related issues and ensuring high availability. Stakeholder Communication \u2013 Effectively engage with clients and stakeholders to understand requirements and deliver solutions.

Position Overview: We are seeking a skilled ServiceNow Developer with expertise in ServiceNow Portal, Employee Center, and integrations. This role requires 24x7 support in a work-from-home (WFH) setup. The ideal candidate should have strong development skills, problem-solving abilities, and excellent communication to collaborate with clients and stakeholders. Key Responsibilities: ServiceNow Portal Development Design, develop, and maintain ServiceNow Service Portal for enhanced user experience. Employee Center (EC) Configure and customize Employee Center for seamless employee interactions. UI Development Implement and enhance HTML, CSS, and JavaScript for an intuitive and responsive interface. ServiceNow APIs & Integrations Develop and integrate ServiceNow REST/SOAP APIs for data exchange with third-party applications. AI Search & Mobile Optimize AI Search, Now Mobile, and other ServiceNow knowledge management tools. Content & Knowledge Management Enhance content management, knowledge base, and self-service functionalities. Incident & Problem Resolution Provide 24x7 support, troubleshooting portal-related issues and ensuring high availability. Stakeholder Communication Effectively engage with clients and stakeholders to understand requirements and deliver solutions.

Roles & Responsibility Essential Duties and Responsibilities: Troubleshooting and solving existing problems Identifying and assessing technical solutions Managing development deliverablesusing an Agile Framework Support customers across various time zones. Developing new solutions on the ServiceNow platform Qualifications: Must have 4 to 6 years of total IT experience Minimum 3 years of ServiceNow Support and Development experience BE/BTech degree in Computer Science, Information Systems or equivalent field ServiceNow Certifications - CSA Good to have ITIL Foundation V3 or v4 certification ServiceNow Certifications CAD, CIS-ITSM, CIS-CSM, CIS-SPM Knowledge, Skills and Abilities: Must have Experience with ServiceNow modules - ITSM, SPM, CSM, IntegrationHub Experience with application support and development activities. Ability to develop quality solutions independently. Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows and ACLs. Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS, LDAP, MS Active Directory, SSO, SOAP and REST. Code debugging techniques. Write code adhering to coding best practices. Good to have Experience with ServiceNow modules ITOM, ITAM, CMDB Experience with resolving issues within strict SLA timelines. Ability to work in shifts or out of standard working hours Experience with Upgrade and Cloning activities. Knowledge of Service Portal, UI Builder, Workspaces, Integrations, Now Assist, Performance Analytics, Scoped applications, Experience with working in a client-facing environment. Professional Requirements: Strong written and oral communication skills including presentation skills. Strong problem solving and troubleshooting skills. Proven success in contributing to a team-oriented environment.

Asset Management . Create and maintain the asset information base (on tool) for in-scope assets which are connected to the network. Tracking of warranty details of in-scope assets. Tracking of new installations and removal of out-of service assets through the logged service tickets only. Tracking of in-scope asset movement through request ticket logged onto the tool only. Provide management with information on install base of standard softwares on agreed desktop & laptops Carrying out annual asset verification on sample basis for in-scope assets Generate mutually agreed asset management reports End user Asset refreshment process to be implemented & Process automation (IMAC) policy to be followed Create asset database by recording information in the required format Updated asset database for audit or inspection is available at any time Reports of Asset and Inventory Management shall be given in simple Excel sheet Maintaining database of TechNova approved vendors Coordination with Vendor for support to Products peripherals under FMS/AMC of FMS Service provider only Management of Asset & Peripherals. Vendor Co-ordination and Escalation whenever necessary under AMC/FMS of FMS Service provider only. Vendor performance analysis/feedback Maintain Asset Movement Register to keep track of all IT Assets Movement INTO and OUT of TechNovas per existing process. Maintain a Hardware Replacement Register to keep track of all the replenishments / replacements done Maintain a Hardware Warranty List to keep track of all the assets that are under Warranty and those which would need a spare stock planning. Maintain the list of all the licenses that TECHNOVA has and compare them against the actual usage Vendor Management It will cover the IT vendors of TechNova Imaging Systems for servers, desktops, printers, networking equipment and EPABX (only vendor co-ordination). Management of assets sent for repair. Logging calls and coordinating with vendors. Vendor contacts and details. Vendor SLA Tracking as defined in contract agreement between TechNova & Vendor. Inventory Management Packing & dispatching of IT Asset to location Preparation of Asset Transfer Form & taking approval from HOD Raising Material Indent in system & getting it approved Follow-up with Procurement team to release PO Preparing Gatepass & getting it approved IT Asset Request to be processed Raising CAPEX for IT Team as per requirement Asset ID Creation Conducting E-waste disposal activity every year Invoice Booking Tracking of Payment Providing Provisions of Amount to Accounts Team. Preparing requisition to Store for taking Asset in our custody as per ordered Maintaining tracker for AMC Expiry period & getting it renewed Vendor Registration Physical Damage material documentation Guiding users to fill IT Asset Request Form Coordinating with Security for dispatching material Follow-up with courier person for docket details Maintain Store list Providing assets to respective domain engineers Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CIs are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: ITIL - IT Hardware Asset Management . Experience: 1-3 Years .

Role Overview We are seeking a highly skilled and experienced ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions across our enterprise. The ideal candidate will have a strong background in ITSM Pro , CMDB/CSDM deployment and transformation , and ServiceNow integrations , with a proven track record of delivering scalable and efficient ServiceNow architectures. Key Responsibilities Lead the architectural design and implementation of ServiceNow solutions, ensuring alignment with enterprise standards and best practices. Drive the deployment and transformation of CMDB and CSDM models to support service visibility and operational excellence. Architect and oversee ServiceNow ITSM Pro implementations, including Incident, Problem, Change, Request, and Knowledge Management. Design and manage integrations between ServiceNow and other enterprise systems using MID servers, APIs, and IntegrationHub. Engage with customers and stakeholders to gather requirements and ensure solution designs are aligned with business needs and expectations. Collaborate with stakeholders to define solution architecture and ensure successful delivery. Provide technical leadership and mentorship to development teams and administrators. Conduct architecture reviews, performance tuning, and platform health checks. Stay current with ServiceNow releases and roadmap, and recommend adoption of new features and capabilities. Required Qualifications 6 to 8 years of hands-on experience in ServiceNow architecture and development. Strong expertise in ITSM Pro modules and workflows. Proven experience with CMDB and CSDM design, deployment, and optimisation. Demonstrated experience in ServiceNow integrations with third-party systems. Experience in customer requirement gathering and translating business needs into technical solutions . Solid understanding of ITIL framework and service management principles. Proficiency in scripting (JavaScript, Glide), Flow Designer, and ServiceNow Studio. ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM or CMDB. Excellent communication, stakeholder management, and documentation skills. Preferred Qualifications Experience with additional ServiceNow modules such as ITOM, SecOps, or HRSD. Exposure to Agile/Scrum delivery methodologies. Experience in multi-instance and multi-tenant ServiceNow environments. Familiarity with governance, risk, and compliance (GRC) frameworks. Mandatory Skills: ServiceNow Solution Architecture . Experience: 8-10 Years .

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: ServiceNow ITOM Service Mapping . Experience: 5-8 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: ServiceNow ITOM Service Mapping . Experience: 3-5 Years . >

Primary Skills: Snow SAM Tool Administration Job Location: Any location / Offshore Rate:- Market standard Position: Snow Sr. Technical Consultant ( SAM Tool expert) Expert & Deep Technical Knowledge working with Snow SAM tool Experience in setting up the Snow Tool / Platform right from scratch in OnPrem and Cloud environment right from Installation, Configuration, Integrations with other tools etc. Experience in Snow ( SAM tool) administrationExperience in Snow (SAM tool) agent (different platform / publisher specific agents) installation, troubleshooting and upgradesExperience in Snow (SAM tool) version upgradesManage different Inventory Sources in Snow (SAM tool)Expertise in Snow (SAM tool) Zero touch inventory.Expertise in troubleshooting all the modules / components of snow (SAM tool) Experience troubleshooting issues w.r.t. DB (SQL Server) layer, SQL queries, indexing, views, stored procedures Knowledge integrating Reporting / BI analytics tools (eg. Power BI or Tubule etc) with Snow (SAM Tool)Expertise in Snow License Manager PlatformExpertise in Snow Inventory ServerExpertise in Snow Integration ManagerExpertise in Snow Automation Platform (Snow Productivity Optimizer)Expertise in Snow Optimizer for SAP 8 to 10 years of experience working with Snow SAM Tool Excellent analytical and problem-solving skills. Should be able to lead a team under him and provide consulting / advisory recommendations on managing, enhancing the Snow SAM tool capabilities. Excellent communication and interpersonal skills to collaborate with stakeholders and vendors. Should be able to front-end all customer interactions technically and from operational aspects w.r.t. Snow Tool administration. Relevant certifications of Snow Tool specific are a plus. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: SNOW Software Asset Management . Experience: 5-8 Years . >

Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CIs are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: ITIL - IT Hardware Asset Management . Experience: 1-3 Years .

Experience Minimum of 5 years of experience in CMDB development and administration within the ServiceNow platform. Proven experience leading CMDB projects and teams. In-depth knowledge of ITIL processes and best practices. Experience with integrating CMDB with other ITSM processes and tools. Strong understanding of database design, data modeling, and data governance principles. Skills Proficient in ServiceNow CMDB administration and development. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Detail-oriented with a focus on data accuracy and integrity. Ability to manage multiple priorities and deliver results in a fast-paced environment. Proficient in scripting languages (e.g., JavaScript) and database query languages (e.g., SQL). Strong project management and leadership skills.