1640 Cmdb Jobs - Page 33

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: ServiceNow ITOM Service Mapping. Experience3-5 Years.

Role & responsibilities Remote Position We are seeking a highly experienced and strategic Senior ServiceNow Architect with over 12 years of hands-on experience to lead and drive our enterprise ServiceNow implementations. The ideal candidate must have deep expertise in HAM (Hardware Asset Management) , SAM (Software Asset Management) , SAM Pro , and CMDB (Configuration Management Database) modules, and the ability to architect and articulate end-to-end enterprise-level solutions across the platform. This role demands a strong mix of technical expertise, strategic vision, and consultative leadership to design scalable, secure, and optimized ServiceNow solutions that align with our business objectives. Lead the architectural design, development, and deployment of end-to-end ServiceNow solutions across HAM, SAM, SAM Pro, and CMDB modules. Serve as the technical authority and subject matter expert for all things ServiceNow, providing strategic input to roadmap planning and enterprise architecture discussions. Translate complex business requirements into ServiceNow solutions, ensuring alignment with industry best practices and business goals. Define and maintain the architectural blueprint for the ServiceNow platform, driving design consistency and reuse. Collaborate with stakeholders, business analysts, developers, and IT operations teams to ensure solutions are aligned with overall enterprise architecture. Design and implement integration strategies between ServiceNow and other enterprise systems (e.g., ERP, ITSM, discovery tools). Preferred candidate profile 1 Week Joiners Only Remote Position Ready for contractual role Drop your updated resume on suman.kumari@thehrsolutions.in

Hello, I hope you are doing well! We have great opportunity for Servicenow CMDB Developer. Exp - 6 yrs to 12yrs Notice period - Immediate - 30 days Location - PAN India Mandatory skillset - Key Accountabilities We are seeking a skilled ServiceNow CMDB Developer to join our IT Service Management team. The ideal candidate will be responsible for designing, implementing, and maintaining the Configuration Management Database (CMDB) within the ServiceNow platform, ensuring data accuracy, integrity, and alignment with ITIL best practices. Key Responsibilities: Design and implement CMDB data models, CI classes, and relationships. Develop and maintain Discovery patterns and probes to populate the CMDB. Integrate CMDB with external systems and monitoring tools. Ensure data quality, reconciliation, and normalization within the CMDB. Collaborate with ITSM, ITOM, and infrastructure teams to align CMDB with business needs. Create and maintain technical documentation, workflows, and data dictionaries. Implement Service Mapping and support impact analysis and dependency views. Perform audits and health checks to ensure CMDB accuracy and compliance. Required Skills & Experience: 5+ years of hands-on experience with ServiceNow CMDB and Discovery . Strong understanding of ITIL Configuration Management processes. Experience with Service Mapping , Event Management , and Orchestration is a plus. Proficiency in JavaScript , REST/SOAP APIs , and ServiceNow scripting . Familiarity with infrastructure components (servers, networks, cloud, etc.). ServiceNow certifications (e.g., CSA, CIS-Discovery, CIS-CMDB) preferred. If JD is matching to your profile kindly share below details and updated resume on GAYATRI.RAJESH-GUPTA@CAPGEMINI.COM Total Exp Relevant Exp – Notice Period – Current CTC – Expected CTC – Current Company - Having all previous companies documents Offer Letter/Reliving letter/PF/Experience letter – Y/N Available for interview on 12th July pls mention time - Ok with 24*7 Rotational shifts – Y/N PAN Number - Thanks & Regards, Gayatri Gupta GAYATRI.RAJESH-GUPTA@CAPGEMINI.COM

Role Summary: The ServiceNow Business Analyst for TPRM acts as the bridge between stakeholders and technical teams. This role involves gathering requirements, mapping processes, preparing user stories, and ensuring successful configuration of TPRM workflows on the ServiceNow platform. Strong communication and domain knowledge in third-party risk are essential. Required Certifications: ServiceNow Certified System Administrator (CSA) Key Responsibilities: 1. Gather and document functional requirements for ServiceNow TPRM implementations. 2. Translate business processes into user stories and technical specs. 3. Coordinate with stakeholders for TPRM use cases and workflows. 4. Conduct stakeholder interviews, gap analysis, and system demos. 5. Create process maps and documentation for existing/new features. 6. Validate TPRM workflows, scoring logic, and vendor lifecycle steps. 7. Support user acceptance testing (UAT) and defect management. 8. Provide end-user training and system walkthroughs. 9. Collaborate with developers for sprint planning and backlog grooming. 10. Act as liaison between governance, risk, procurement, and IT teams. Mandatory Skills: ServiceNow SecOps. Experience5-8 Years.

Role Summary: A mid-level ServiceNow developer focusing on implementing and customizing the TPRM module. Responsibilities include developing custom scripts, configuring forms, workflows, and integrating the TPRM application with risk scoring mechanisms, all while supporting agile delivery. Required Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Optional ServiceNow Certified Third-Party Risk Management Implementer Preferred Key Responsibilities: 1. Configure and customize TPRM module components and workflows. 2. Develop client/server scripts (Business Rules, Script Includes, GlideAjax). 3. Implement and maintain forms, UI Policies, Data Policies, and ACLs. 4. Design risk assessment templates, lifecycle flows, and risk indicators. 5. Use Flow Designer to build approvals and escalation flows. 6. Create dashboards and reports for risk scoring and assessments. 7. Participate in Agile development activities (scrum, planning, retrospectives). 8. Integrate TPRM with vendor databases, ERP, and procurement systems. 9. Conduct unit testing and assist with UAT support. 10. Perform data migration, cleanup, and import activities as needed. Mandatory Skills: ServiceNow SecOps. Experience3-5 Years.

Service Now Job Description Basic Qualifications: Minimum 5 years experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 8-10 years is desired. Must have worked on Web Services Integration (SOAP, REST) Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well. Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions. System/Process Automation (Orchestration) experience Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML Excellent communication skills Understanding of ITIL framework. Job Description: Adapts existing methods and procedures to create possible solutions to complex requirements. Lead and enrich the teamof 5-7 or more technical resources. Uses considerable judgment to determine solution on complex problems. Must be able to manage multiple small to large scale projects on Service Now Duties may include: Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations Obtain and analyze business requirements and document technical solutions Develop, design and rollout new application modules, workflows and catalog requests Research new functionality and recommend solutions that deliver customer value Provide escalated support on technical issues to team members who are working service now implementations Candidates should demonstrate experience in the following areas: Design and delivery of complex technical solutions based on the ServiceNow platform Leadership skills in technical initiatives Generating detailed documentation Communications that clearly articulate solutions and the ability to perform demonstrations. Preferred Skills: Experience implementing systems using the Agile/Scrum methodology Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design ITIL certification is a plus ServiceNow certifications such asCSA, CIS and CAD are must. Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired

Senior ServiceNow Developer (4+ YOE) - ITSM, ITOM Location: Bangalore / Pune (Hybrid) Experience: 4+ Years (Min. 1 Year in ITSM & ITOM) Certifications (Mandatory): CSA, CAD, CIS Role Summary: We're seeking a highly skilled Senior ServiceNow Developer to design, develop, and implement robust ServiceNow solutions, with a strong focus on ITSM and ITOM modules. You'll be a key player in our hybrid team, driving cutting-edge projects for global clients. Key Responsibilities: Design, develop, and implement complex ServiceNow solutions across ITSM (Incident, Problem, Change, Service Catalog, CMDB) and ITOM (Discovery, Event Management, Service Mapping). Develop custom applications, workflows, UI Policies, Business Rules, Client Scripts, Script Includes, and UI Actions. Perform advanced scripting using JavaScript, Glide Scripting, HTML, CSS . Design and implement integrations with third-party systems using REST/SOAP APIs and Integration Hub . Conduct thorough testing, debugging, and performance optimization. Provide technical leadership and mentorship to junior developers. Collaborate with stakeholders to translate business requirements into technical solutions. Participate in all SDLC phases within an Agile/Scrum framework. Ensure adherence to ServiceNow best practices and security guidelines. Required Skills & Qualifications: Bachelor's degree in CS, IT, or related field. 4+ years hands-on ServiceNow development experience. 1+ year hands-on experience with ServiceNow ITSM and ITOM modules. Mandatory Certifications: CSA, CAD, CIS (in at least one key module). Strong proficiency in JavaScript, HTML, CSS, and Glide Scripting. Extensive experience with ServiceNow APIs and integration. In-depth knowledge of ITIL processes. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a dynamic environment. Why Join ? Work on challenging, impactful projects. Collaborative and supportive team. Continuous learning and growth. Competitive salary and benefits. Flexible hybrid work model. Preferred Candidates : Immediate Joiner to 30 Days ( Serving Notice Period) Apply Now: send it to sandeep@nexusprofessionals.in

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNoaw-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow

Roles and Responsibilities Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB). Conduct workshops and demos for stakeholders and end users. Collaborate with internal teams and clients to ensure high-quality delivery. Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions. Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities. Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations. Perform ongoing Discovery and CMDB maintenance Develop, review, and optimize scripts Business Rules, Script Includes, UI Policies, Client Scripts, etc. Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed. Comfortable working in Agile environments with active sprint participation and backlog grooming. Qualifications 7+ years of experience working with ServiceNow, including hands-on development and implementation. Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM. Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences. Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements. ServiceNow Certified System Administrator ,Certified Application Developeror Certified Implementation Specialist certifications preferred. Experience with additional ServiceNow modules like HRSD, or GRC. Role & responsibilities Preferred candidate profile

Senior ServiceNow ITAM Process Architect NTT DATA is looking for an exceptional Senior ServiceNow Process Architect to add to our Business Process Consulting organization. Youll be responsible for setting the stage for our engagements by partnering with our clients to serve as a trusted advisor. You’ll work as part of the project leadership team to help define the client’s ServiceNow transformation through gathering requirements aligned with process and platform best practices. Why we think this position is great: Your experience will be leveraged as part of the core delivery team to work with IT business leaders and process owners to impact and optimize their business process operations. You will have the opportunity to continue to grow and expand your consulting, collaboration, and communication skills by leading client and internal meetings. You will use your knowledge and creativity to create dynamic collateral in the form of client workshop presentations and process workflows, as well as delivery tools, aids, marketing, and training materials used for our clients. Our Business Process team has ample opportunity for growth and a strong emphasis on continual improvement. Primary Responsibilities: • Work closely with our clients to determine strategies for increased solutions adoption and organizational readiness • Leading functional discovery and process workshops and working sessions leveraging the NTT methodology • Defining industry and client specific business process solutions while identifying opportunities and advising on all things business process related to ServiceNow implementation projects • Furthering your ServiceNow Expertise by developing knowledge on multiple practices within the ServiceNow platform Basic Qualifications: • 4+ years of hands on ServiceNow experience, specifically in ITAM • 3+ years of experience leading business process design workshops to elicit client requirements, specifically related to ITAM Preferred Qualifications: • ITIL Foundations • ServiceNow Certified System Administrator Certification • ServiceNow additional practice areas such as SPM, HSRD, CSM, ITSM, SAM, ITBM, ITOM, Service Portal (UX Deign), etc. preferred but not required.

Role & responsibilities Skills Expertise doing development on ServiceNow ITSM, HRSD, CMDB, Knowledge Base, and other modules. Proficiency in HTML, JavaScript, APIs, CSS, and other relevant scripting languages for ServiceNow. Experience in Service Portal, Now Mobile, CMDB, Knowledge Base, workflows, integrations and more. Have understanding of Dev Ops and Agile Methodologies. Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills for working with cross-functional teams. Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. Responsibilities Perform tasks related to ServiceNow Development and Support. Collaborate with business users, business analysts, and project managers to understand and interpret business requirements, ensuring alignment with technical capabilities and system constraints. Coordinate with system architects and other stakeholders to develop comprehensive solution designs that meet business needs and technical requirements. Write clear and detailed technical design documents, outlining system configurations, customizations, and development processes. Conduct functional testing to ensure the solution meets business requirements and perform user acceptance testing (UAT) support to ensure successful implementation. Provide ongoing support for the ServiceNow platform, addressing issues, troubleshooting, and resolving incidents as needed to ensure system stability and performance. Report on task progress, including timelines, potential risks, and issue resolution status to project managers and stakeholders. Perform additional related tasks as necessary to support the overall success of the project or platform enhancements. Education: Bachelor in Computer Science Exp: Minimum 5 Year

The Manager Cloud Services is responsible for leading a team that is administers and manages management of customer solutions within the Company's cloud environment. The Manager Cloud Services will lead the direction of the team to expected KPIs to ensure timely engagements to the ticketing process. What will you be Doing :- Define key performance indicators, goals, and team direction to provide the best support to the customer's solution in the cloud environment Evaluate metrics of the cloud service desk team progress to set team direction for the purpose of supporting and enhancing the cloud customer experience Ensures business continuity and support for customers in the cloud environment Ensure cloud service resources are working within appropriate guidelines following compliance standards Contribute to and manage to approved budget Collaborate with team members and cross departmental stakeholders in creation and coordination of mutual goals Manage and lead the direction of executing department benchmarks, protocols, and objectives. Assess employee and team performance against established quality metrics; track team performance against established metrics and hold direct reports accountable for meeting defined performance standards; provide feedback to employees Perform all Human Resources-related managerial functions and responsibilities associated with hiring, compensation management, employment relations, and termination of employees Develop team members; coach employees through their personal growth in functional expertise, communication skills, and ability to effectively interact with clients and peers. Assist with identifying and developing future leaders. Operate as a thought leader among the team; contribute significantly to the overall growth and quality of the department Serve as an escalation point for issues; provide guidance, resolve issues as necessary, and remove obstacles for team Execute on the team's strategy and ensure team projects are completed within scope, time, cost, and quality Evaluate, define and maintain the process and procedures used by team; Identify opportunities for process improvement and greater efficiency, and serve as an advocate for change What will make you Successful :- Bachelor's degree or equivalent experience 4+ years experience in support and People Management. 4 year degree in an IT related field, or 8-10 years experience in an IT related position Strong knowledge and experience in ITIL and ITSM Frameworks Superior Problem solving, critical thinking, and analytical skills Superior collaboration skills, applied successfully within a team as well as other areas Superior attention to detail Superior interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department Superior Leadership, sound judgement, and business acumen skills Superior oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Superior organizational, multi-tasking, and time management skills Superior facilitation and project management skills Superior customer service orientation Self-motivated with follow through and attention to detail Superior ability to handle sensitive information with discretion and tact Superior ability to establish rapport and gain the trust of others; effective at gaining consensus Able to thrive in a fast paced, deadline driven environment Ability to coach, mentor and provide feedback to team members in a timely manner Superior ability to develop, use, and deliver engaging, informative, and compelling presentation methodologies Sharp, fast learner with technology curiosity and aptitude Superior experience with Microsoft Operating systems and products Proficiency with Microsoft Outlook or equivalent email and calendar software Superior business and technology acumen Up to 10% travel time required

Minimum 5 years in ServiceNow Development Must have hands-on experience on ServiceNow Integration Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management Should know ServiceNow Core concepts, client and server-side concepts ServiceNow CAD or CSA certified. Excellent communication Skills Must have Knowledge in ServiceNow ITIL module. Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc. Fine to work during US overlapping hours, (12PM IST to 10PM IST) Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge management processes within the ServiceNow framework. Service Level Agreements (SLA): In-depth understanding of SLA concepts, types, and the ability to configure them effectively. Import Sets and Transform Map Scripts: Proficiency in utilizing import sets and transform map scripts for efficient data import and transformation. Client Scripts, UI Policy, UI Actions, and Data Policy: Well-versed in the implementation of client scripts, UI policies, UI actions, and data policies to enhance user interface functionality. Server-side Scripts: Experience with server-side scripts such as business rules and script include optimizing system performance and functionality. Service Catalogs, Workflows, and Flow Designer: Proven ability to design and implement service catalogs, workflows, and utilize the flow designer for process automation. Creation of reports and Dashboards. Rest and Soap Integration: Extensive knowledge of Rest and Soap integrations to connect ServiceNow with external systems seamlessly.

Minimum 5 years in ServiceNow Development Must have hands-on experience on ServiceNow Integration Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management Should know ServiceNow Core concepts, client and server-side concepts ServiceNow CAD or CSA certified. Excellent communication Skills Must have Knowledge in ServiceNow ITIL module. Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc. Fine to work during US overlapping hours, (12PM IST to 10PM IST) Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge management processes within the ServiceNow framework. Service Level Agreements (SLA): In-depth understanding of SLA concepts, types, and the ability to configure them effectively. Import Sets and Transform Map Scripts: Proficiency in utilizing import sets and transform map scripts for efficient data import and transformation. Client Scripts, UI Policy, UI Actions, and Data Policy: Well-versed in the implementation of client scripts, UI policies, UI actions, and data policies to enhance user interface functionality. Server-side Scripts: Experience with server-side scripts such as business rules and script include optimizing system performance and functionality. Service Catalogs, Workflows, and Flow Designer: Proven ability to design and implement service catalogs, workflows, and utilize the flow designer for process automation. Creation of reports and Dashboards. Rest and Soap Integration: Extensive knowledge of Rest and Soap integrations to connect ServiceNow with external systems seamlessly.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into application designs that enhance efficiency and productivity. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the implementation of ServiceNow SAM solutions- Conduct workshops and training sessions for team members- Stay updated on industry trends and best practices Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Software Asset Management (SAM)- Strong understanding of IT asset management processes- Experience in designing and implementing SAM solutions- Knowledge of ITIL framework- Experience in data migration and integration Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow Software Asset Management (SAM)- This position is based at our Chennai office- A 15 years full time education is required Qualification 15 years full time education

The ITSM Configuration Management Governance Analyst will work with the Service Asset and Configuration Management (SACM) Manager, Change Management, Service Managers, and IT support teams to perform day-to-day ITSM Configuration Management operations. The role will perform data analysis, auditing, quality reviews and data entry into the Configuration Management Database (CMDB) reporting under the ITSM Configuration Management Governance Lead. Major Duties: CMDB Governance: Work with CMDB Process owner to implement a comprehensive CMDB governance strategy aligned with the organization's IT and business goals. Collaborate with CMDB specialists to ensure the effective maintenance and governance of the CMDB. Data Management and Integrity: Participating as a member of the SACM team to work with field resources to identify and validate complete life-cycle of end user and enterprise Configuration Items (CIs) Govern the process for CI intake (discovery/federation/manual) and updates in the CMDB and the onboarding of new CI classes and attribute Performs configuration audits to check that the physical/virtual IT inventory is consistent with the asset and CMDB and initiates necessary corrective action Contribute to the process for mapping infrastructure CIs to Applications (Application Services) and Business Services within ITSM Toolset Will engage and work with tower resources and IT service delivery teams to identify and then collect missing Configuration Item (CI) information Governance and Compliance: Enforce CMDB governance policies, standards, and procedures. Conduct regular audits and reviews of the CMDB to identify and rectify data inconsistencies and gaps. Monitor and report on CMDB health, accuracy, and completeness metrics. Data Management and Integrity: Ensure that all Configuration Items (CIs) in the CMDB are properly identified, classified, and maintained. Establish mechanisms for data validation, reconciliation, and correction to maintain high data quality. Collaboration and Stakeholder Engagement: Work closely with IT operations, service management, change management, and asset management teams to ensure accurate and timely updates to the CMDB. Facilitate communication and training for stakeholders on CMDB governance policies and processes. Reporting and Analytics: Develop and deliver regular reports on CMDB status, trends, and issues to IT leadership and other stakeholders. Leverage analytics to provide insights into CMDB usage and opportunities for improvement. Use data-driven approaches to demonstrate the value and impact of CMDB governance on IT operations and business outcomes. Required Skills: Experience with ServiceNow, including implementation and management. ITIL v4 certification required Must have experience with configuration management tools (e.g. ServiceNow, Flexera, SNOW, etc) Ability to analyze data from multiple data sources such as, but not limited to, SCCM, ServiceWatch/ServiceNow Discovery, Altiris and LANDesk or other similar data collecting tools Good technical background and understanding of IT Service Infrastructure and software technologies Presentation and communication skills to deliver CMDB status to stakeholders ServiceNow certifications (e.g., Certified Implementation Specialist, Certified System Administrator). Experience with ITSM Configuration Management required Experience with IT End User Asset Management preferred Good understanding of ITIL Service Management processes Must possess strong computer skills - expert in Excel to analyze large volumes of data CSA certified Preferred/ Recommended: Bachelors degree in Information Technology, Computer Science, or a related field; Masters degree preferred. Good understanding of IT governance frameworks and best practices. Project management skills. Excellent communication and stakeholder management abilities. Familiarity with regulatory and compliance standards relevant to ServiceNow usage. Experience in large-scale IT transformation projects. Knowledge of ITIL practices and methodologies

Position Overview This position serves as the technical lead for the IT Asset Management (ITAM) domain within Client's "ServiceNow Implementation" project. This role is responsible for designing the overall architecture and overseeing the technical implementation of the ServiceNow ITAM Professional solution to establish an integrated ITAM foundation across Client's global organization. Roles & Responsibilities ITAM Solution Architecture Design: Analyze Client's asset management requirements to design an optimal solution architecture based on the ServiceNow ITAM Professional module. Design the entire lifecycle management process (Request Receipt Return Disposal) for assets, including hardware, software, and non-IT assets. Incorporate multi-language support and requirements for segregated/unified asset data views by legal entity to support global operations. Design the Configuration Management Database (CMDB) as the foundation for ITAM and define its relationship with asset data. System Integration and Data Consolidation: Design the architecture for integrating with the SAP system to synchronize asset accounting information. Develop a plan to link asset data with user HR/organizational information by integrating with Workday. Design the architecture to automatically discover and update asset information by integrating ServiceNow with existing asset inventory tools such as SCCM, JAMF, and Intune. Data Migration and Validation: Develop and lead the execution of a data migration strategy to transfer data from Client's existing asset management systems to the new ServiceNow ITAM system. Validate the integrity of the migrated data, which includes hardware, software, and office equipment. Lead and Support Technical Implementation: Design functionalities to support physical inventory counts using QR/barcode scanning.' Design an integrated user interface and portal that allows users to view their assigned assets and submit IT asset-related requests. Design reports and dashboards that provide statistics on asset holdings by type, organization, and legal entity. Resolve technical issues within the ITAM project and provide clear guidance to the development team to ensure successful project completion. Required Qualifications: Over 5 years of experience on ITAM solution on the ServiceNow platform. In-depth understanding and hands-on project design experience with the ServiceNow ITAM Professional module (including HAM and SAM). Strong understanding of CMDB design and data modeling. Experience with SAP (for asset accounting) and Workday (for HR information) integration projects. Experience in planning and executing data migration from legacy systems to ServiceNow. Excellent problem-solving and communication skills. Skills Required: ServiceNow CIS-Hardware Asset Management (HAM) or CIS-Software Asset Management (SAM) certification. Experience with integrating endpoint management solutions such as SCCM, JAMF, and Intune. Experience executing ITAM projects in a global corporate environment. Project experience in the gaming or IT/cloud industry. Business-level proficiency in both Korean and English to facilitate communication with global and domestic stakeholders. How You’ll Grow at In Time Tec In Time Tec, has made significant investments to create a stimulating environment for its people to grow. We want each of our employees to grow in their way and play their roles while honing their ownership abilities. As part of those efforts, we provide our professionals with a range of educational opportunities to help them grow in their career. Our guiding principles of leadership, trust, transparency, and integrity serve as the foundation for everything we do and every success we achieve. We are proud of these fundamental principles since they demonstrate our dedication towards them as a “One Team”. We value every individual by giving them the freedom to make daily decisions that can support their health, well-being, confidence, and awareness. Our leadership team is there to offer the safe base by giving the right budding environment, instruction, tools, and chances necessary for your professional development in achieving your goals. Our people and culture work together in a collaborative environment, making In Time Tec a thriving place to work. You can find out more about Life at In Time Tec here.

Role & responsibilities Ensure the accuracy, integrity, and relevance of CMDB data through regular audits and data cleansing exercises. Develop and implement data validation rules and workflows to maintain data quality. Design, document, and continuously improve operational processes related to CMDB, aligning with ITIL best practices and organizational requirements. Collaborate with various IT teams to integrate CMDB into their operational workflows. Monitor daily discovery schedules, resolve/remediate discovery errors and look for the opportunity to automate similar issues Configure and customize ServiceNow CMDB and related modules (e.g., Discovery, Service Mapping) to meet business needs. Develop and maintain technical documentation for CMDB configurations and customizations. Manage integrations with other ServiceNow modules and external tools/services to enhance CMDBs data richness and automate data updates. Design and implement workflows and automation scripts to streamline CMDB-related processes. Analyze CMDB metrics and user feedback to identify areas for improvement. Propose and implement enhancements to CMDB processes and the ServiceNow platform, focusing on user experience, efficiency, and data reliability. Ensure CMDB operations comply with organizational security, data privacy, and regulatory requirements. Participate in audits and provide necessary documentation to demonstrate compliance. Provide information to end-users on CMDB best practices, its effective use, and new functionalities. Work on discovery errors produced in the recent discovery scans Troubleshoot the complex issues related to Port probes Implement best practices for the optimal performance of discovery scan

Tech Stalwart Solution Private Limited is looking for Service Now Platform Scripting + UI Developer to join our dynamic team and embark on a rewarding career journey Work with other developers to ensure that the website is functional and visually appealing. Liaise with the client to gauge their needs and expectations. Plan the layout of the website. Ensure that the website is optimized for various devices. Use analytics to test client enjoyment. Translate creative software design concepts and ideas into reality using front end technology. Build reusable code and libraries for future use. Validate the technical feasibility of UI/UX designs. Optimize application for maximum speed and scalability. Assure that all user input is validated before submitting to the back-end. Conduct thorough testing of user interfaces in multiple platforms to ensure all designs render correctly and systems function properly. Get feedback from, and build solutions for users and customers. Write functional requirement documents and guides. Ensure high-quality graphic standards and brand consistency

We are hiring for ITOM Specialist (Discovery Admin) With 4-6 years of experience. Job location- Bangalore Immediate joiners/ 15 days Responsibilities: Configuration of Discovery and Troubleshooting Discovery Day to day administration of Discovery. Experience in ServiceNow Service Mapping and able to troubleshoot. Build Discovery configurations for deeper network penetration. Able to develop and maintain technical design of CMDB (Configuration Management Database) for further use in ITSM processes. Identification rules and configuration of multiple discovery sources. Experience in optimizing discovery and tailoring patterns Able to integrate ServiceNow with third party Application. Basic knowledge on scripting using JavaScript Qualifications: 5+ years overall experience in IT 3+ years of experience in ServiceNow Discovery. ServiceNow Administrator & Discovery Implementation Specialist certifications preferred Experience implementing ServiceNow Service Mapping desired.

Job Title: ServiceNow Architect Location: Pune Experience: 12+ Years Industry: Technology, Media & Telecommunications (TMT) Domain Focus: Sales and Order Management (SOM) About the Role: We are seeking a seasoned ServiceNow Architect to lead the design and implementation of scalable solutions, with a focus on Sales and Order Management (SOM) and TMT industry modules. You will collaborate with business and technical teams to deliver impactful, enterprise-grade ServiceNow solutions. Key Responsibilities: Architect and implement end-to-end ServiceNow solutions aligned with business goals. Leverage deep TMT industry knowledge to drive adoption of SOM and related applications. Collaborate with stakeholders to gather requirements and translate them into technical designs. Guide development teams, ensure best practices, and conduct architecture reviews. Stay current with ServiceNow releases , especially SOM and TMT suites. Ensure effective use of modules: ITSM, ITOM, CSM, FSM, and Service Portal . Define governance frameworks and ensure compliance with architecture standards. Key Qualifications: 12+ years of hands-on ServiceNow experience with expertise in architecture, integrations (REST/SOAP), and platform configuration. Strong command over CMDB , CSDM , data modeling , and DevOps strategies . Experience working in or with telecom clients is highly desirable. Proven leadership in client-facing roles with excellent communication and stakeholder management skills.

The Job We are looking for Servicenow Architects with hands-on experience in development and deployment. Technical Requirements: Knowledge/Experience of working on different Servicenow modules like ITSM (IT service management), TSOM (Telecommunications Service Operations Management), FSM (Field Service Management), CMDB (Configuration Management Database), Inventory, ITOM (Enterprise IT Operations Management), TSM (Telecommunications Service Management ), OMT (Order Management), TNI (Telecommunications Network Inventory) etc. Good knowledge/experience of Products & Service Catalog, Client Scripts, Service Side scripting, Business Rules and other ServiceNow scripting capabilities. Configuration/Customization/Implementation of the ServiceNow system followed by efficient integration using workflows. Experience integrating external systems with the ServiceNow using integration solutions, including ODBC, REST, SOAP, LDAP, SSL, KAFKA etc. Deep understanding of ServiceNow data model and structures, proposing and enforcing coding standards. Good experience in Agile way of working (Scrum, User Story, Sprint model), JIRA & Confluence tools.

Roles and Responsibilities Design, develop, and maintain ITSM solutions using ServiceNow platform. Collaborate with cross-functional teams to identify business requirements and implement process improvements. Develop custom workflows, business rules, and integrations to meet client needs. Provide technical guidance on best practices for IT service management processes. Ensure compliance with industry standards such as ITIL v3/v4 framework. Portal, CMDB (basics, relationships etc), Asset, Integration, and catalog, ITSM, flow designer,Good To have: HAM, ITOM, CSDM, APM Communication: good, should know how to interact with client. Location: Bangalore Desired Candidate Profile 4-8 years of experience in ITSM development with a focus on ServiceNow platform. Strong understanding of CMDB concepts and its application in an ITSM environment. Experience working with Portal module within ServiceNow platform is required.

, Position : ServiceNow ITOM Expert Location : Bengaluru Who are we? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for? Krones Digital Solutions India (KDSI) is looking for a ServiceNow ITOM Technical Expert to work with Krones AG Group entities and partner stakeholders. His/her task involves analyzing and documenting technical business requirements, designing efficient and scalable ITOM solutions, including workflows, integrations, and customizations and leading the implementation of ServiceNow ITOM module, with opportunities to work on other ServiceNow product topics. The role will directly report to Head of ServiceNow, KDSI and will be based in Bangalore. What are you in for? Your responsibilities would include but are not limited to the below: - Conducting technical demos, providing advanced training and support to end-users and driving continuous process improvement within the ServiceNow environment, focusing on ITOM. Lead the ServiceNow product roadmap for ITOM and support regular operations. Work closely with the business-facing team and the ServiceNow CoEI team in the Krones AG Group. Design and architect solutions within the ServiceNow platform specifically tailored to IT Operations Management (ITOM), ensuring that the solution meets business requirements. Lead the implementation and configuration of ServiceNow ITOM modules (e.g. Discovery, Service Mapping, Event Management, Certificate Management, etc.) for clients. Participate in process flow analysis and process redesign along with the Project Manager and Process owners. Customize workflows, forms and user interfaces within the ServiceNow platform based on business requirements, ensuring operational efficiency. Continuously monitor, assess and optimize the performance of the deployed ServiceNow ITOM solution, ensuring that it meets the desired operational goals. Ensure best practices are followed in development, configuration, and implementation. Regularly interact with business stakeholders to gather requirements, provide updates, and ensure that the solution is meeting operational goals. Develop and maintain documentation, including configuration guidelines, standard operating procedures (SOPs) and knowledge articles. Conduct demo & training sessions for end-users and other stakeholders Qualifications: Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with 10 - 14 years of total experience and 6- 8 years of relevant ServiceNow experience. Must haves: ITOM Process Implementation or Project support experience of minimum 2 projects ITOM Module Experience : Event Management Discovery Management CMDB Service Mapping Certificate Management Asset Management Integrations with third party tools like Active Directory, Azure AD, Monitoring tools (Splunk). Certifications : Certified ServiceNow System Administrator (CSA) Must have Certified Implementation Developer (CAD) Good to have Experience: Experience designing and architecting solutions at an enterprise level. Expected hands on with all ServiceNow components such as Client Script, Business Rules, UI Actions, UI Pages, UI Policies, UI Scripts, Script Actions, REST APIs, Email Notifications, etc. Scripting languages (JavaScript, PowerShell, etc.) for customizing ServiceNow functionality. Experience with monitoring tools like SolarWinds, Nagios or similar platforms is a plus. Strong understanding of networking, server infrastructure, cloud environments (AWS, Azure) and systems integration Knowledge of ServiceNow application development and customizations, including workflows, forms and reports. Experience with ServiceNow integrations with other enterprise tools (e.g. LDAP, SSO, SAP, etc.) Have worked on ServiceNow automated testing. Experience on strategy and product road map will be an added advantage.

Diverse Lynx is looking for ServiceNow Developer to join our dynamic team and embark on a rewarding career journey Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Design quality features and thinks about how the applications and solutions will evolve in the future Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability Servicenow Developer :- ITSM,ITOM,HRSD,CSM.