1636 Cmdb Jobs - Page 32

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote

Experience: Minimum 8+ years broad Information Technology experience in: Working with Project and Program Management, Systems Design and Delivery, Quality Assurance, Production Support and Infrastructure ServiceNow CIS IT Service Management Certified and ServiceNow Admin certified. Understands and has experience with ServiceNow ITIL framework. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB Experience in cloud environment such as AWS/Azure. Certification in AWS and Azure is preferred. Experience with integration to third party tools via REST API, OOB ServiceNow Connectors. Design, develop and deploy technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports. Understanding of CMDB, Service Mapping, Discovery, Service-Now CSDM principles Responsible for supporting Configuration Item CI types of CI attributes and CI relationships are tracked in the CMDB. Helps to maintain the processes and procedures for creating and maintaining CIs and CI data Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB. Responsible for the execution and continuous improvement of the IT Configuration Mgt framework including governance and control standards and communications. Works with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up to date. Ensures that the CI Data Owners are effectively managing their CI data. Responsible for maintenance and governance of non-discoverable CI attributes Monitors CI data health reports and dashboards and works with the CI Data Owners to resolve any issues. Supports the design development and implementation of process and CMDB enhancements. Responsible for change management support when needed such as producing weekly CAB agenda report, Forward schedule change and KPI and Metrics reports. Coordinating with change owner to ensure the change management process is followed. Understanding the Agile principles and trained on Agile methodology is a must. ITIL V3 foundation certified. Knowledge of APM is a plus. Roles and Responsibilities Understanding of CMDB, Service Mapping, Discovery, Service-Now CSDM principles Responsible for supporting Configuration Item CI types of CI attributes and CI relationships are tracked in the CMDB. Helps to maintain the processes and procedures for creating and maintaining CIs and CI data Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB. Responsible for the execution and continuous improvement of the IT Configuration Mgt framework including governance and control standards and communications. Works with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up to date. Ensures that the CI Data Owners are effectively managing their CI data. Responsible for maintenance and governance of non-discoverable CI attributes Monitors CI data health reports and dashboards and works with the CI Data Owners to resolve any issues. Supports the design development and implementation of process and CMDB enhancements. Responsible for change management support when needed such as producing weekly CAB agenda report, Forward schedule change and KPI and Metrics reports. Coordinating with change owner to ensure the change management process is followed. Understanding the Agile principles and trained on Agile methodology is a must. ITIL V3 foundation certified. Knowledge of APM is a plus.

Were Hiring: ServiceNow Developer Location: Chennai/ Indore/ Pune Experience: 4+ years Employment Type: Full-Time Are you passionate about digital workflows and building powerful enterprise tools? Were looking for a ServiceNow Developer to join our team and drive innovative solutions across the platform. Key Responsibilities: Design, develop, and implement custom ServiceNow applications and enhancements. Configure and customize ServiceNow workflows, forms, UI policies, business rules, and client scripts. Work on modules like ITSM, ITOM, CMDB, HRSD, CSM, etc. Integrate ServiceNow with external systems using REST, SOAP, and other APIs. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Perform platform upgrades, patches, and performance optimizations. Maintain documentation and support change/release processes. Skills & Qualifications: 4+ years of hands-on ServiceNow development experience. Strong knowledge of ServiceNow modules (ITSM, CMDB, etc.). Proficiency in JavaScript, Glide API, and scripting on the platform. Experience with ServiceNow integrations (REST/SOAP/API). Good understanding of ServiceNow best practices and platform architecture. ServiceNow certifications (CSA, CAD, CIS) are a plus. Strong problem-solving and communication skills. Why Join Us? Work on enterprise-level digital transformation projects. Competitive compensation and benefits. Learning and certification opportunities. Flexible working environment and collaborative team culture. Interested candidates can apply at bhuvanehswaran.s@infobeans.com

Roles and Responsibilities Design, develop, test, and deploy ITSM solutions on ServiceNow platform. Collaborate with cross-functional teams to identify business requirements and implement automation using HTML and CMDB. Develop custom workflows, business rules, and integrations to meet client needs. Troubleshoot issues related to ITSM processes and provide technical support as needed. Ensure compliance with industry standards (ITIL) for IT service management. Desired Candidate Profile 5-10 years of experience in ITSM development with expertise in ServiceNow platform. Bachelor's degree in Any Specialization (B.Tech/B.E.). Master's degree in Any Specialization (M.Tech). Strong understanding of HTML programming language for building custom applications. Experience working with CMDB tools for asset management.

We are seeking a highly motivated and technically skilled Business Analyst with experience in IT asset discovery tools. The candidate will play a key role in supporting the configuration, optimization, and business alignment including CMDB population, asset mapping, and data quality assurance. Key Responsibilities: Gather and analyze business and technical requirements related to IT asset discovery and configuration management. Collaborate with IT infrastructure, operations, and application teams to ensure accurate discovery and service mapping Configure, monitor, and validate the output of scans, including troubleshooting inaccuracies or gaps in CI data. Perform data validation, cleansing, and normalization to maintain CMDB accuracy and integrity. Develop and maintain process documentation, including workflows, technical specifications, BRDs, and FRDs. Assist in integrating with ITSM tools such as ServiceNow, BMC Remedy, or Jira. Support audits and compliance initiatives by ensuring accurate discovery and asset lifecycle tracking. Required Skills and Qualifications: 3+ years of experience as a Business Analyst in IT Operations, Infrastructure, or Asset Management. Hands-on experience with Virima Discovery (preferred) or similar tools like ServiceNow Discovery, BMC Discovery, Lansweeper, etc. Solid understanding of IT infrastructure components: servers, networks, databases, operating systems, and cloud services. Familiarity with CMDB, ITAM, and service dependency mapping. Proficiency in data analysis tools (e.g., Excel, SQL, Power BI) for discovery data validation. Working knowledge of networking protocols (e.g., SNMP, WMI, SSH, API integrations). Strong documentation and communication skills to translate technical data for non-technical stakeholders. ITIL Foundation certification (preferred). Nice to Have: Scripting experience (PowerShell, Bash, or Python). Experience integrating discovery data with ServiceNow CMDB. Exposure to compliance, audit, or regulatory reporting environments.

Manage day-to-day operations of the ServiceNow platform, including performance monitoring, user administration and System Administration. Maintain and support core ServiceNow Applications such as ITSM, ITOM, HRSD, CMDB and any custom applications as needed. Engage in Major Incident Management process for P1/P2 incidents to triage and resolve ServiceNow issues. Manage ServiceNow Incident and Request queue to resolve operational issues, defect ad service degradations in timely and efficient manner. Implement and maintain integrations with other Enterprise systems using MID Servers, REST and SOAP API Conduct and participate in routine maintenance activities like Platform upgrades, patching and cloning activities while ensuring minimum disruption to users. Ensure Compliance with security standards, access controls and Audit requirements Collaborate with the ServiceNow Platform Team (including ServiceNow Architect, BSAs and Development team) to ensure code quality, performance and maintainability. Partner with the business on exploring new opportunities to automate the operations processes. Maintain Platform documentation, including architecture diagrams, SOPs and Knowledge Base Articles Adhere to Agile Methodology and ServiceNow Best Practices Required Skills & Qualifications: Bachelor's degree or equivalent work experience 5+ years of experience with ServiceNow platform as Development/Operations/Administration Proven expertise in managing the ServiceNow Platform in large enterprise environment. Strong Knowledge of ITSM Processes and Modules (Incident, Problem, Change, CMDB, etc) Proficiency in Java Script, Flow Designer, Business Rules, Script includes and UI Policies. Experience with ServiceNow ITOM (including Discovery, Event Management, Service Mapping) is a plus Exposure to HRSD, SecOps or GRC modules is preferred Strong knowledge of ITIL, Agile and DevOps Methodologies Strong experience with ServiceNow configuration, scripting, integrations (REST, SOAP APIs), and automation Excellent communication and documentation skills Certifications (Required): ServiceNow Certified System Administrator (CSA) is must Certifications (Preferred): ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist (CIS) ITSM, ITOM, HRSD, or SecOps ITIL v4 Foundation or higher

Lead design & development of ServiceNow ITSM & CSM. Implement ITIL modules, customize CMDB, manage upgrades, evaluate features, document solutions, ensure compliance & collaborate with teams in Agile setup. hr.department@alfavector.com

Responsibilities - Must have 4+ Years relevant experience in ITOM Administration 1.Lead end-to-end ServiceNow ITOM implementations, including CMDB design, Discovery configuration, and Service Mapping. Hands-on experience with ServiceNow ITOM suite 2.Strong knowledge of MID Server deployment, configuration, and troubleshooting. 3.Expertise in CI identification, classification, and relationship mapping. 4.Experience with scripting and automation within ServiceNow for CMDB data management. 5.Solid understanding of network, server (Windows/Linux), storage,NW and virtualization technologies relevant to discovery processes. 6.Troubleshoot and resolve discovery and service map issues in collaboration with vendors and technical SMEs. 7.Monitor CMDB health, deduplicate CI data, and implement data transformation scripts to maintain data accuracy and integrity. 8.Develop and maintain service maps for infrastructure applications by capturing application blueprints and app-to-app dependencies. 9.Produce and maintain comprehensive technical and process documentation, conduct training sessions for business and technical stakeholders. 10.Drive continuous improvement initiatives to optimize ITOM processes and ensure CMDB data standards KPI > 99%. Note*** Relevant 4 Years in ITOM Administration is a must***

We are seeking an experienced ServiceNow Developer with a minimum of 5 years of experience in designing, developing, and maintaining ServiceNow solutions. The candidate should have expertise in ITSM, ITOM, and HRSD modules, along with hands-on experience in scripting (JavaScript/GlideScript), developing workflows, integrations, and customizing ServiceNow applications to meet business requirements. The ideal candidate should demonstrate proficiency in implementing ServiceNow best practices, adhering to ITIL standards, and collaborating with cross-functional teams to enhance platform performance and user experience. The candidate will also be responsible for automating business processes, troubleshooting issues, and managing platform upgrades. Locations : Mumbai, Delhi NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote

Job Title : CMDB Manager Experience : 5- 10 Years Location : Gurgaon Job Type : Full-Time Job Summary : We are seeking an experienced CMDB Manager to lead the planning, implementation, and ongoing management of the Configuration Management Database (CMDB) within our IT Service Management ecosystem. The ideal candidate will ensure data accuracy, governance, and alignment with ITIL practices to support asset management, incident, and change management processes. Key Responsibilities : Own the end-to-end management of the CMDB , including data quality, configuration item (CI) integrity, and lifecycle management. Design and implement CMDB governance, policies, and procedures in alignment with ITIL framework. Work with IT and business teams to ensure proper discovery, classification, and relationships of CIs across the IT environment. Lead data audits, reconciliation , and integration with discovery tools (e.g., ServiceNow, BMC, SCCM). Manage and maintain CI standards, naming conventions , and data dictionaries. Provide regular reporting and dashboards on CMDB health and coverage. Collaborate with ServiceNow/ITSM architects and stakeholders to enhance CMDB performance and reliability. Support change, incident, and problem management processes through accurate CI relationships. Lead a team of CMDB analysts and ensure continuous process improvement. Required Skills & Qualifications : 1015 years of IT experience, with at least 5+ years managing CMDB in a large enterprise. In-depth experience with ITSM/ITIL processes and Configuration Management best practices. Strong hands-on experience with ServiceNow CMDB (or similar tools like BMC Remedy, HP UCMDB). Knowledge of discovery tools , auto-discovery, and integration methods. Excellent understanding of infrastructure, applications, and service dependencies . Proven experience in data governance, compliance , and reporting. Preferred Qualifications : ITIL v3 or ITIL 4 Foundation/Intermediate certification. ServiceNow Administrator/CMDB certification. Experience in CMDB design and integrations with cloud platforms (AWS, Azure, GCP). Strong communication and stakeholder management skills.

Job Summary : Seeking an experienced ServiceNow ITOM Developer to design, implement, and optimize IT Operations Management (ITOM) solutions. Key focus areas include Discovery, Service Mapping, Event Management, and Orchestration. Responsibilities: Configure and customize ITOM modules and workflows. Develop integrations using APIs, MID servers, and other tools. Optimize CMDB for accurate asset and service data. Troubleshoot ITOM configurations and ensure system performance. Collaborate with stakeholders to align ITOM solutions with business needs. Qualifications: Bachelor's degree in IT or related field. 3+ years of ServiceNow ITOM experience (Discovery, Service Mapping, Event Management). Proficient in scripting (JavaScript, PowerShell, Python). Strong knowledge of ITIL, APIs (REST/SOAP), and IT infrastructure. Preferred Skills: ServiceNow ITOM certification. Experience with cloud platforms (AWS, Azure, GCP). Familiarity with DevOps tools. Key Skills: ITOM module configuration and CMDB optimization. Integration development and API usage. Troubleshooting and performance tuning.

ServiceNow - ITSM Developer/Implementation Specialist Job Summary: The candidate should be an engineering graduate/postgraduate from reputed institute and worked in IT software development related streams. This role will be responsible for working with business stakeholders to analyse and review detailed business and technical requirements and develop, implement technical solutions using the Service Now platform ITSM related modules. The ideal candidate has analytical skills, thinks "outside the box", and is naturally curious, highly collaborative, and has a passion for tackling complex data- centric problems. Job Description: • Design, Develop, Test, Configure, and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM. • Capture requirements from Business stakeholders & SMEs through demonstrations and workshops. • Co-ordinate with internal/external stakeholders for development of user stories, configurations and get it delivered on agreed timeline • Develop custom software/app solutions as required through scripting and software development • Prepare HLD/LLD, architecture design, technical documentations as specified and as internally required • Work with platform team to update technology direction and strategy, Manage BAU tasks. • Provide value-based assessments and workshops to help the maximize business results from ServiceNow software Profile Description: • At least 5+ years of ServiceNow ITSM, custom app development experience, configuring, and implementing ServiceNow ITSM modules, Portal, front-end. • Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Std. Asset Management, Integration Hub, B2B integrations. • Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications, data sources. • Develop & manage application code, user interfaces, and integration components. • Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual etc. • Manages data with Tables, CMDB, Import Sets, and Update Sets. • Creates Workflow activities and approvals, Incident Form, Service Catalog / Service Requests, Approval flows, Service Portal Pages, Widgets, UI Macros - Complex catalog development. • Expertise in configuring UI Actions/UI Policy/ ACL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies. • Configure Performance Analytics, Reporting & Dashboards. Desired Credentials / Knowledge: • ServiceNow CIS-ITSM, CSA, CAD or any other mainline certification • NOW Platform Development & Administration • ITIL v4 Certified

Job Summary : We are looking for a skilled and experienced ServiceNow ITOM Application Designer to join our team in Bengaluru. You will play a pivotal role in designing and implementing scalable IT Operations Management applications on the ServiceNow platform. Your expertise will ensure that business needs are accurately translated into technical solutions that optimize IT operations, improve service delivery, and align with organizational goals. Key Responsibilities : - Serve as the Subject Matter Expert (SME) for ServiceNow IT Operations Management (ITOM) modules including Discovery, Event Management, Service Mapping, Orchestration, and Cloud Management. - Engage with stakeholders and cross-functional teams to gather, analyze, and document detailed business requirements. - Design, architect, and implement scalable, secure, and user-friendly ITOM applications and workflows on the ServiceNow platform. - Lead technical design sessions, drive architectural decisions, and ensure alignment with enterprise standards and best practices. - Create detailed technical design documentation, including process flows, data models, and integration blueprints. - Develop and maintain integration strategies using ServiceNow IntegrationHub, REST/SOAP APIs, MID Servers, and other tools. - Collaborate with developers, testers, and administrators to ensure seamless delivery and deployment of ITOM solutions. - Mentor junior team members and conduct knowledge-sharing sessions to build team capabilities. - Troubleshoot complex issues, perform root cause analysis, and implement corrective actions to ensure solution stability and performance. - Participate in testing activities including unit testing, integration testing, and user acceptance testing (UAT). - Continuously evaluate emerging ServiceNow ITOM capabilities and industry best practices to recommend improvements. Professional & Technical Skills : - Extensive hands-on experience with ServiceNow ITOM suite : Discovery, Event Management, Service Mapping, Orchestration, and Cloud Management. - Proven track record in application design and implementation on the ServiceNow platform. - Strong understanding of ITSM and ITOM processes and best practices. - Proficiency in business process modeling and translating business requirements into technical designs. - Experience with ServiceNow integration methods (Integration Hub, REST/SOAP APIs, MID Server configuration). - Ability to design intuitive, user-centric interfaces using Service Portal and UI/UX best practices. - Solid knowledge of scripting languages such as JavaScript used within the ServiceNow platform. - Familiarity with configuration management databases (CMDB) and IT infrastructure concepts. - Strong analytical, problem-solving, and communication skills. - Ability to work independently and within cross-functional teams in a dynamic environment.

Lead the design, development, and implementation of ServiceNow solutions. Strong HRSD SN experience (OOTB and processes) Expertise with ServiceNow Human Resource Service Delivery application in HR Case management, HR lifecycle events (On-boarding, offboarding etc.), Content Management, Employee Centre Pro. Experience with a full HRSD suite implementation Good to have if experienced with OOTB Workday Spoke integration Experience with GRC Module implementation is preferred Extensive experience creating custom Widget using html, CSS, bootstrap, AngularJS etc Understands the security posture of platform and work towards strengthening the compliance level Collaborate with Business Analysts to translate business requirements into technical solutions. Will be involved in developing and maintaining Processes on the ServiceNow platform and will need excellent knowledge of Service Portal setup Will also be responsible to develop, implement and manage ServiceNow solutions on GRC module Should have knowledge of Agile methodologies. Good to have knowledge on Workspaces. Ensure that quality reviews are complete, and coding standards are met contributing to continual improvement initiatives. Provide technical leadership in the integration of ServiceNow with other enterprise systems. Maintain up-to-date knowledge of ServiceNow features, with a focus on GRC and HRSD capabilities Design and implement ITSM Modules in ServiceNow, including but not limited to Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Service Portal. Experience in Service Now SOAP and REST Integration Ability to recognize potential and actual issues and identify opportunities for improvement in the implementation. Ability to find defects and effectively report them. REQUIRED QUALIFICATIONS: Bachelors degree in computer science, engineering, business, or comparable studies 10-14 years of experience in Software Development. HRSD implementation certificate is must ServiceNow Administrator Certification ServiceNow Developer Certification GRC: Integrated Risk Management (IRM) Implementation certificate (Good to have) 4+ years in a technical leadership role Awareness of software quality, strong analytical and conceptual skills Excellent documentation and communication skills and strong attention to detail required. Demonstrate strong ability to evaluate constraints, risks, and dependencies.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: ServiceNow - IT Service Management . Experience5-8 Years . 60% development and 40% Lead the deliverables Technical competency Core ServiceNow Development Strong hands-on experience with ServiceNow CSM module. ITSM module (RITM, workflows), service portal experience preferred. Proficient in Client scripts, Business rules, UI policies, UI actions Flow Designer / Workflow / Scripted Flows Service Catalog & Request Management CMDB & Discovery integration Custom App Development Scoped applications Scripted REST APIs, Inbound/Outbound integrations MID server configurations Team Leadership Mentor and guide junior/mid-level developers Conduct peer reviews, enforce coding standards and best practices Solution Design Translate business requirements into technical solutions Design scalable, maintainable ITSM implementations Manage technical debt and roadmap alignment Have the ownership mindset with cross collaboration skills

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY S AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Cross Functional Service Management. Experience5-8 Years.

Role Summary: The ServiceNow TPRM Architect leads the design and implementation of complex ThirdParty Risk Management (TPRM) and Integrated Risk Management (IRM) solutions on the ServiceNow platform. This senior-level role involves deep architectural design, integration planning, performance tuning, and guidingdevelopment teams. Ideal for professionals with extensive technical and functional experience in risk domains. Required Certifications: ServiceNow Certified Third-Party Risk Management Implementer ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Key Responsibilities: 1. Architect end-to-end TPRM and IRM solutions on the ServiceNow platform. 2. Lead discovery sessions and requirements workshops with stakeholders. 3. Design scalable TPRM data models, workflows, and integrations. 4. Oversee custom scoped application development and configurations. 5. Create and manage business rules, script includes, client scripts, and UI policies. 6. Provide platform governance and enforce design best practices. 7. Review performance impacts and conduct architecture reviews. 8. Mentor and lead developer teams in technical execution. 9. Integrate TPRM with external vendor systems and data feeds. 10. Support audits, compliance reviews, and reporting requirements. Mandatory Skills: ServiceNow SecOps. Experience8-10 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Sr. Developer ITSM Pro Process, Employee Centre Pro & Virtual Agent 5+ years of hands-on experience with ServiceNow integrations. Strong experience with REST/SOAP APIs, JSON/XML, and data transformation. Proficient with Integration Hub, Flow Designer, and MID Server configurations. Knowledge of ITSM, CMDB, and other ServiceNow modules relevant to integrations. Familiarity with OAuth2, Basic Auth, and certificate-based authentication. Experience with external systems such as Active Directory, SCCM, Workday, Jira, Salesforce, Azure, or AWS is a plus. Ability to write, debug, and optimize JavaScript/GlideScript in the ServiceNow environment. Strong analytical and troubleshooting skills. Excellent communication skills, both written and verbal. Collaborate with cross-functional teams to gather integration requirements and deliver tailored solutions. Document all integration processes, configurations, data flows, and troubleshooting guides. Monitor integration health and performance using dashboards, logs, and alerting mechanisms. Sr. Developer ITSM Pro Process, Employee Centre Pro & Virtual Agent 5+ years of hands-on experience with ServiceNow integrations. Strong experience with REST/SOAP APIs, JSON/XML, and data transformation. Proficient with Integration Hub, Flow Designer, and MID Server configurations. Knowledge of ITSM, CMDB, and other ServiceNow modules relevant to integrations. Familiarity with OAuth2, Basic Auth, and certificate-based authentication. Experience with external systems such as Active Directory, SCCM, Workday, Jira, Salesforce, Azure, or AWS is a plus. Ability to write, debug, and optimize JavaScript/GlideScript in the ServiceNow environment. Strong analytical and troubleshooting skills. Excellent communication skills, both written and verbal. Collaborate with cross-functional teams to gather integration requirements and deliver tailored solutions. Document all integration processes, configurations, data flows, and troubleshooting guides. Monitor integration health and performance using dashboards, logs, and alerting mechanisms. Sr. Developer ITSM Pro Process, Employee Centre Pro & Virtual Agent 5+ years of hands-on experience with ServiceNow integrations. Strong experience with REST/SOAP APIs, JSON/XML, and data transformation. Proficient with Integration Hub, Flow Designer, and MID Server configurations. Knowledge of ITSM, CMDB, and other ServiceNow modules relevant to integrations. Familiarity with OAuth2, Basic Auth, and certificate-based authentication. Experience with external systems such as Active Directory, SCCM, Workday, Jira, Salesforce, Azure, or AWS is a plus. Ability to write, debug, and optimize JavaScript/GlideScript in the ServiceNow environment. Strong analytical and troubleshooting skills. Excellent communication skills, both written and verbal. Collaborate with cross-functional teams to gather integration requirements and deliver tailored solutions. Document all integration processes, configurations, data flows, and troubleshooting guides. Monitor integration health and performance using dashboards, logs, and alerting mechanisms. Mandatory Skills: ServiceNow - IT Service Management. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: ServiceNow ITOM Service Mapping. Experience8-10 Years.

Do Building and sustaining effective communications with all stakeholders towards the goal of maximizing the customer experience. Develop and implement continuous process improvements and operational efficiencies within End User space End to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assets Create Update to asset records in the Asset Database accordingly throughout all stages of asset lifecycle Participate in Asset Management audits and remediation efforts. Identify Cost savings and establish more effective long-term planning & budgeting practices for the customers Analyze client contracts. Purchase agreements and other data to manage hardware assets effectively Experience in all processes including but not limited to New Assets, IMACS, Retirements, Disposals- Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines. Utilize Data analysis tools and techniques like MS Access, MS Excel. Assess data accuracy and reasonableness and follow-up directly with clients, internal support staff, or partner appropriately to achieve necessary understanding and to resolve the anomalies. Ensure quality and timely delivery of customer requirements. Generate monthly asset reports regarding this Service, as well as ad-hoc reports as requested internally or by customer. Identify and document best practices and implement them Other Hardware Asset Management duties as assigned. Drive Compliance across Organization, Correction of policies / SLA/ OLA / UC Procurement / Vendor Negotiation experience and People management experience is a plus Mandatory Skills: Desktop Support.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: ServiceNow ITOM Service Mapping. Experience3-5 Years.

Role & responsibilities Remote Position We are seeking a highly experienced and strategic Senior ServiceNow Architect with over 12 years of hands-on experience to lead and drive our enterprise ServiceNow implementations. The ideal candidate must have deep expertise in HAM (Hardware Asset Management) , SAM (Software Asset Management) , SAM Pro , and CMDB (Configuration Management Database) modules, and the ability to architect and articulate end-to-end enterprise-level solutions across the platform. This role demands a strong mix of technical expertise, strategic vision, and consultative leadership to design scalable, secure, and optimized ServiceNow solutions that align with our business objectives. Lead the architectural design, development, and deployment of end-to-end ServiceNow solutions across HAM, SAM, SAM Pro, and CMDB modules. Serve as the technical authority and subject matter expert for all things ServiceNow, providing strategic input to roadmap planning and enterprise architecture discussions. Translate complex business requirements into ServiceNow solutions, ensuring alignment with industry best practices and business goals. Define and maintain the architectural blueprint for the ServiceNow platform, driving design consistency and reuse. Collaborate with stakeholders, business analysts, developers, and IT operations teams to ensure solutions are aligned with overall enterprise architecture. Design and implement integration strategies between ServiceNow and other enterprise systems (e.g., ERP, ITSM, discovery tools). Preferred candidate profile 1 Week Joiners Only Remote Position Ready for contractual role Drop your updated resume on suman.kumari@thehrsolutions.in

Hello, I hope you are doing well! We have great opportunity for Servicenow CMDB Developer. Exp - 6 yrs to 12yrs Notice period - Immediate - 30 days Location - PAN India Mandatory skillset - Key Accountabilities We are seeking a skilled ServiceNow CMDB Developer to join our IT Service Management team. The ideal candidate will be responsible for designing, implementing, and maintaining the Configuration Management Database (CMDB) within the ServiceNow platform, ensuring data accuracy, integrity, and alignment with ITIL best practices. Key Responsibilities: Design and implement CMDB data models, CI classes, and relationships. Develop and maintain Discovery patterns and probes to populate the CMDB. Integrate CMDB with external systems and monitoring tools. Ensure data quality, reconciliation, and normalization within the CMDB. Collaborate with ITSM, ITOM, and infrastructure teams to align CMDB with business needs. Create and maintain technical documentation, workflows, and data dictionaries. Implement Service Mapping and support impact analysis and dependency views. Perform audits and health checks to ensure CMDB accuracy and compliance. Required Skills & Experience: 5+ years of hands-on experience with ServiceNow CMDB and Discovery . Strong understanding of ITIL Configuration Management processes. Experience with Service Mapping , Event Management , and Orchestration is a plus. Proficiency in JavaScript , REST/SOAP APIs , and ServiceNow scripting . Familiarity with infrastructure components (servers, networks, cloud, etc.). ServiceNow certifications (e.g., CSA, CIS-Discovery, CIS-CMDB) preferred. If JD is matching to your profile kindly share below details and updated resume on GAYATRI.RAJESH-GUPTA@CAPGEMINI.COM Total Exp Relevant Exp – Notice Period – Current CTC – Expected CTC – Current Company - Having all previous companies documents Offer Letter/Reliving letter/PF/Experience letter – Y/N Available for interview on 12th July pls mention time - Ok with 24*7 Rotational shifts – Y/N PAN Number - Thanks & Regards, Gayatri Gupta GAYATRI.RAJESH-GUPTA@CAPGEMINI.COM

Role Summary: The ServiceNow Business Analyst for TPRM acts as the bridge between stakeholders and technical teams. This role involves gathering requirements, mapping processes, preparing user stories, and ensuring successful configuration of TPRM workflows on the ServiceNow platform. Strong communication and domain knowledge in third-party risk are essential. Required Certifications: ServiceNow Certified System Administrator (CSA) Key Responsibilities: 1. Gather and document functional requirements for ServiceNow TPRM implementations. 2. Translate business processes into user stories and technical specs. 3. Coordinate with stakeholders for TPRM use cases and workflows. 4. Conduct stakeholder interviews, gap analysis, and system demos. 5. Create process maps and documentation for existing/new features. 6. Validate TPRM workflows, scoring logic, and vendor lifecycle steps. 7. Support user acceptance testing (UAT) and defect management. 8. Provide end-user training and system walkthroughs. 9. Collaborate with developers for sprint planning and backlog grooming. 10. Act as liaison between governance, risk, procurement, and IT teams. Mandatory Skills: ServiceNow SecOps. Experience5-8 Years.