1640 Cmdb Jobs - Page 30

Role The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CIs are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: ITIL - IT Hardware Asset Management Experience: 1-3 Years

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. Headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries worldwide, NCR VOYIX has been a pioneer in consumer transaction technologies for almost 140 years. By transforming everyday consumer interactions into meaningful moments, NCR VOYIX revolutionizes stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS, and services capabilities. As an Asset and Configuration Management Team Manager at NCR VOYIX, you will be responsible for overseeing the Asset and Configuration Management processes and the configuration management database (CMDB). Your role will involve leading the strategy and process development to enhance the existing ServiceNow based CMDB. Reporting to the ServiceNow Platform executive, you will collaborate closely with ITSM teams, IT Architecture, and ServiceNow platform stakeholders. In this position, you will manage NCR Voyix's Global Asset and Configuration Management processes and team members, ensuring effective governance, strategy development, data integrity, quality management, performance monitoring, and continual service improvement initiatives. By coordinating a global organization, you will drive compliance with global service management standards and processes to optimize the stability, security, and control of the enterprise ServiceNow CMDB. Your key responsibilities will include delivering innovative asset management and configuration management solutions to align with NCR Voyix's evolving business needs, owning the development and implementation of Asset and Configuration Management governance, evaluating and enhancing the existing ServiceNow CMDB design, understanding the ServiceNow CSDM, defining technology requirements for CMDB integration, ensuring CMDB data accuracy, developing best practices for asset and configuration standards, identifying critical success factors, operational reporting, providing coaching and training for CMDB stakeholders, collaborating on service improvement initiatives, evaluating industry trends, auditing SACM team activities for compliance, and advancing IT performance through creative thinking. To qualify for this role, you should hold a Bachelor's Degree in an IT-related field or possess a minimum of 5 years of relevant experience. A strong understanding of ITSM best-practices, hands-on experience with enterprise Change, Configuration, and Asset Management tools, technical knowledge in related roles, and excellent interpersonal skills are essential. Preferred qualifications include ITIL certification, architecture review experience, ServiceNow administration experience, and relational database administration experience. Join us at NCR VOYIX, where we empower stores, restaurants, and financial institutions to surpass their goals and succeed in today's competitive landscape. If you are ready to contribute to driving innovation and excellence in Asset and Configuration Management, we welcome your application. Please note that offers of employment are subject to the successful completion of screening criteria specific to the job role. NCR Voyix adheres to an Equal Employment Opportunity policy and only accepts resumes from agencies on the preferred supplier list. Be sure to verify that emails received during the application process are from a @ncrvoyix.com email domain.,

You will be responsible for successfully planning, executing, monitoring, controlling, and closing all technical tasks related to the configuration and implementation of all aspects of the ServiceNow platform. This includes providing software development and customization such as screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development. Your role will involve obtaining and analyzing/interpreting business requirements to propose sustainable solutions within the ServiceNow environment. Additionally, you will be coordinating and resolving complex technical data and transformation issues. To excel in this role, you must be an expert in ServiceNow administration, configuration, and development, with specific experience in ITSM, CMDB, and KB. Your expertise should extend to developing ServiceNow Business Rules, Includes, UI Actions, Scheduled Jobs, ServiceNow client and server-side scripting. Working experience with ServiceNow modules such as PPM, CSM, and ITOM will be considered an added advantage. You will also be responsible for the technical specification and implementation of ServiceNow integrations with third-party tools and systems. Proficiency in Web Services integrations (SOAP, REST), Scripted REST APIs, and experience with HTML5, Java, JavaScript, jQuery, CSS, and Angular.js are essential for this role. Furthermore, you should hold a Certified System Admin certification and possess a valid passport. A bachelor's degree or an equivalent combination of education and experience is required to be considered for this position.,

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : BMC Helix Developer Qualification : BE / B.tech Relevant Experience : 4 to 10 Years Must Have Skills : BMC Helix Development Good to Have Skills : BMC Remedy Development and customizations Roles and Responsibilities : In-depth knowledge of BMC Remedy ITSM and Helix platforms. Expertise in fresh implementations of the Helix platform and migrating from Remedy. Proficiency in Discovery, CMDB, Helix GPT, Digital Workplace, and virtual agents. Strong experience with API-based integrations (REST, SOAP) and third-party system connectivity.. Location : Hyderabad CTC Range : As per market standards Notice period : Immediate-90 days Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari Senior Analyst Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in

About the Company NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. Headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries, NCR VOYIX has been a global leader in consumer transaction technologies for nearly 140 years. The company focuses on transforming everyday consumer interactions into meaningful moments by enhancing the stores, restaurants, and digital banking experiences through cloud-based, platform-led SaaS, and services capabilities. As the market leader in the segments served and the technology delivered, NCR VOYIX collaborates with the world's leading retailers, restaurants, and financial institutions to create exceptional consumer experiences. Leveraging expertise, research and development capabilities, and a unique platform, the company helps customers navigate, simplify, and run their technology systems effectively. Customer-centric Approach At NCR VOYIX, customers are at the core of everything the company does. The mission is to enable stores, restaurants, and financial institutions to surpass their goals, from enhancing customer satisfaction to driving revenue growth, achieving operational excellence, reducing costs, and increasing profit. By offering solutions that empower customers to succeed in today's competitive landscape, NCR VOYIX has earned the trust of businesses worldwide, from renowned brands to local favorites. ITOM Technical Product Owner Role The ITOM Technical Product Owner at NCR VOYIX is responsible for managing the Configuration Management and Discovery processes, as well as supporting the business requirements for Event Management. This role involves overseeing discovery schedules, integrating event management sources, and ensuring the health and accuracy of the Configuration Management Database (CMDB). The successful candidate will lead the strategy and process development to enhance the existing ServiceNow-based CMDB and CSDM framework in alignment with ITIL and industry best practices. Reporting to the ITOM Manager, the individual will collaborate closely with ITSM teams, IT Architecture, and ServiceNow platform stakeholders. Position Summary The ITOM Technical Product Owner role entails leading NCR VOYIX's Global Configuration Management (CMDB) and CSDM processes. This includes governance, strategy development, data integrity and quality management, performance monitoring, and continuous service improvement initiatives. The position involves coordinating a global organization to ensure compliance with global service management standards and processes, optimizing the stability, security, and control of the enterprise ServiceNow CMDB and CSDM. Key Responsibilities - Developing and implementing monitoring, discovery, and configuration management solutions to meet evolving business needs, including managing SaaS/cloud assets and services. - Establishing Configuration Management governance requirements, standards, policies, and procedures. - Evaluating and recommending enhancements to the existing ServiceNow CMDB design, implementation, and management. - Understanding the ServiceNow CSDM and its interrelationships with ITSM, Asset Management, APM, and other ServiceNow-related areas. - Defining technology and integration requirements for CMDB to support IT Service Management and Asset Management processes. - Ensuring the accuracy and currency of CMDB data through best practices and procedures. - Implementing asset and configuration standards, policies, and procedures. - Identifying critical success factors, developing process performance metrics, and monitoring. - Collaborating with other IT process owners for continuous service improvement. - Evaluating industry innovations and recommending new technologies. - Auditing SACM team activities for compliance with procedures. - Ensuring staff compliance with naming conventions. - Providing guidance, training, and authoring of IT knowledge base articles on CMDB. - Creating awareness campaigns for Configuration and Asset Management procedures. - Driving IT performance through creative thinking and ideation. Basic Requirements - Bachelor's Degree in an IT-related field or a minimum of 5 years of relevant experience. - Strong understanding of ITIL best practices, with Configuration Management and Asset Management experience. - Hands-on experience with enterprise Change, Configuration, and Asset Management tools. - Technical knowledge in relevant roles such as CMDB Manager/Analyst, Application Portfolio Manager/Analyst, etc. - Experience leading technical discussions and working in complex technical environments. - Strong interpersonal, employee relations, and global influence skills. - Positive attitude and proactive approach. Preferred Requirements - ITIL Foundation certification. - Architecture review and ServiceNow administration experience. - Relational database administration experience. Note: Offers of employment are subject to passing applicable screening criteria.,

About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. Headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe, NCR VOYIX has been the global leader in consumer transaction technologies for nearly 140 years. The company focuses on turning everyday consumer interactions into meaningful moments by transforming stores, restaurants, and digital banking experiences through cloud-based, platform-led SaaS and services capabilities. NCR VOYIX is renowned for creating exceptional consumer experiences in partnership with leading retailers, restaurants, and financial institutions worldwide. Leveraging expertise, research and development capabilities, and a unique platform, the company helps customers navigate, simplify, and manage their technology systems effectively. Customers are at the core of NCR VOYIX's mission, which is to enable stores, restaurants, and financial institutions to surpass their goals, ranging from customer satisfaction to revenue growth, operational excellence, cost reduction, and profit growth. By offering solutions that empower customers to thrive in today's competitive landscape, NCR VOYIX brings innovative, industry-leading technology to businesses of all sizes across various industries, earning the trust of renowned global brands as well as local favorites. Job Summary The Asset and Configuration Management Team Manager at NCR VOYIX is responsible for overseeing the company's Asset and Configuration Management processes and the configuration management database (CMDB). Reporting to the ServiceNow Platform executive, the successful candidate will lead the strategy and process development needed to enhance the existing ServiceNow-based CMDB. Working closely with ITSM teams, IT Architecture, and ServiceNow platform stakeholders, the candidate plays a pivotal role in ensuring effective governance, data integrity, and continual service improvement initiatives related to global Asset and Configuration Management processes. Key Responsibilities - Deliver innovative asset management and configuration management solutions to meet evolving business needs, including managing SaaS/cloud assets and services. - Develop and implement governance for Asset and Configuration Management, including standards, policies, and procedures. - Evaluate and suggest improvements to the existing ServiceNow CMDB design, implementation, and management. - Understand the ServiceNow CSDM and its interrelationships with ITSM, Asset Management, APM, and other ServiceNow-related processes. - Define technology and integration requirements for CMDB to support IT Service Management, Asset Management, and other processes. - Ensure accurate and up-to-date CMDB data and establish best practices for updating CI data. - Establish and implement asset and configuration standards, policies, and procedures. - Identify critical success factors, develop process performance metrics, and monitor performance. - Provide coaching and training for CMDB stakeholders and collaborate on service improvement initiatives. - Stay updated on industry innovations and recommend new technologies. Basic Requirements - Bachelor's Degree in an IT-related field or a minimum of 5 years of relevant experience. - Strong understanding of ITSM best practices, with experience in Configuration Management and Asset Management. - Hands-on experience with enterprise Change, Configuration, and Asset Management system tools, preferably within the ServiceNow environment. - Preferred technical knowledge in relevant roles such as CMDB Manager/Analyst, Application Portfolio Manager/Analyst, Change Manager, Network Administrator, Database Administrator, among others. - Experience leading technical discussions and working in complex technical environments. - Strong interpersonal and influencing skills in a global environment. Preferred Requirements - ITIL Foundation certification. - Architecture review and ServiceNow administration experience. - Relational database administration experience. Please note that offers of employment are subject to passing applicable screening criteria. NCR Voyix follows an Equal Employment Opportunity (EEO) policy.,

As a Cyber Assurance Assistant Vice President (AVP) at Barclays in Pune, you will play a crucial role in partnering with the bank to provide independent assurance on control processes and offer advice on enhancements to ensure the efficiency and effectiveness of the bank's internal controls framework. Your responsibilities will include collaborating across the bank to maintain a robust control environment by conducting ad-hoc assessments and testing the design and operational effectiveness of internal controls aligned with the bank's policies and standards. You will develop detailed test plans and procedures to identify weaknesses in internal controls and other initiatives within the bank's control framework to mitigate potential risks and issues that could disrupt bank operations, lead to losses, or impact reputation. In this role, you will communicate key findings and observations to relevant stakeholders and business units to enhance overall control efficiency and provide corrective actions to senior managers. You will work closely with other control professionals to address complex issues and ensure consistent testing methodologies across the bank. Additionally, you will establish a knowledge center containing detailed documentation of control assessments, testing results, findings, and distribute material on internal controls to train and upskill colleagues within the bank. As an Assistant Vice President, you are expected to advise and influence decision making, contribute to policy development, and take responsibility for operational effectiveness. You will lead a team in performing complex tasks, set objectives, coach employees, appraise performance, and determine reward outcomes. If the position involves leadership responsibilities, you will demonstrate a clear set of leadership behaviors to create an environment for colleagues to excel. Your role may involve collaborating on assignments, guiding team members, identifying new directions for projects, and consulting on complex issues. You will identify ways to mitigate risks, develop new policies and procedures to support the control and governance agenda, and take ownership of managing risk and strengthening controls related to your work. Furthermore, you will engage in complex data analysis, communicate complex information effectively, and influence stakeholders to achieve desired outcomes. It is essential for all colleagues to uphold the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset of Empower, Challenge, and Drive in their behavior.,

Position: ServiceNow Senior Developer Location : Bengaluru Who are we ? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for? We are currently looking for a ServiceNow Senior Developer who will play a crucial role in designing, developing and deploying solutions using the ServiceNow platform. Primary expertise in ServiceNow SPM (Strategic Portfolio Management), with hands-on experience in ITSM, ITOM, and other modules. The role will directly report to Head of ServiceNow, KDSI and will be based in Bangalore. What are you in for? (Roles and responsibilities) Your responsibilities would include but are not limited to the below: • Assists Business Process Analyst in estimating release-level effort. Takes ownership of complex business requirements. • Review requests for enhanced feature functionality and prioritize accordingly. Design and develop new ServiceNow applications and services. Work across applications to deliver new functionality and innovative solutions. • Work with the ServiceNow platform team, Platform and Process Owners to configure and maintain platform components. • Lead ServiceNow upgrades by planning and execution. Ensure latest platform upgrades and features are enabled. Manage instance security, user/group access and Access Control Lists (ACLs). • Manage and resolve incidents related to ServiceNow applications. Ensure platform stability and performance through application maintenance, user management and incident support. Contribute to ServiceNow releases and incident resolution. Conduct extensive reviews of new version release notes, identifying and documenting changes to platform functionality and assessing their impact. Work with ServiceNow and the broader community by participating in local user groups and knowledge events to expand platform knowledge and network. What are we looking for? (Experience/Qualifications/Skillsets/Must-haves) Qualifications: Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with 8 - 10 years of relevant ServiceNow experience. Must have : Minimum of two ServiceNow project implementations or support experiences in SPM, ITSM or ITOM. SPM Module Experience Demand Management Project Management Portfolio Management Financial Planning Resource Planning ITSM Module Experience Incident Management Problem Management Change Management CMDB Request Management Release Management Asset Management ITOM Module Experience Discovery Service Mapping CMDB/CSDM Event Management Certificate Management Skillsets: ServiceNow Expertise: Deep hands-on experience in SPM, ITSM or ITOM and custom app development Development Skills: Proficient in scripting (JavaScript, Glide), Flow Designer, UI policies and integrations (REST/SOAP) Platform Knowledge: Strong understanding of CMDB, ACLs, Service Catalog and Performance Analytics Agile Delivery: Active participation in Scrum ceremonies, sprint planning and backlog grooming Collaboration: Works closely with BAs, architects and cross-functional teams to deliver scalable solutions Tools: ServiceNow, JIRA, Confluence, Git, Postman Quality & Support: Unit testing, peer reviews, documentation and post-deployment support Solution Mindset: Focused on scalable design, platform best practices and continuous improvement Certifications: • Certified ServiceNow System Administrator (CSA) - Must have • Certified ServiceNow Certified Application Developer (CAD) - Preferred • ServiceNow Certified Implementation Specialist: SPM & ITSM - Good to have

Your Role As a lead or managing independently designing, developing and implementing deliverables, conducting research and performing analysis. A Senior Service Management Consultant can be a member of a team, leading the team, assisting the lead or working independently. Must knowledge/experience with Incident, MIM, Service Request, Problem, Change management and SLA reporting. Your Profile 4-12 years of service management ITIL v3 Certified (foundation as a minimum, manager or expert level desirable) Strong verbal and writing skills in order to effectively communicate information to clients and internal team members Awareness of a number of service management tools such as BMCs IT Service Management (ITSM, Remedy) Apart from these, other critical area is CMDB / Asset Management / SCAM What will you love working at Capgemini Working with clients across industries and geographies provides rich exposure to varied ITSM practices and challenges. The focus on KPIs, SLAs, and CSAT ensures a performance-driven environment. Theres a strong culture of ownership and accountability. Capgemini encourages the use of AI, RPA, and analytics in service management, which keeps the work exciting and future-focused. Location - Bengaluru,Mumbai,,Pune

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Imagine you're a superhero, with the power to transform businesses from ordinary to extraordinary. As a Business Process Consultant at Kyndryl, you'll be just that – a trusted advisor helping customers achieve their goals and surpass even their own expectations. As a Business Process Consultant, you will play a crucial role in helping our customers reach their full potential by developing process-driven solutions that drive measurable results. You will work closely with our customers to gain a deep understanding of their unique business needs, challenges, and opportunities. Armed with this knowledge, you will leverage your expertise in aligning processes to technology to design, develop, and deploy custom solutions that exceed their goals. You will be responsible for analyzing our customers' current business processes, identifying bottlenecks, inefficiencies, and areas for incremental improvement. With your strong analytical skills, you will recommend process changes, new technologies, or appropriate organizational changes that drive efficiency, reduce costs, and improve overall business performance. In this role, you will also develop a large-scale strategic vision and ensure that all new business processes align with it. You will manage sales processes beyond day-to-day procurement to maintain strong customer relations and ensure that all stakeholders are on board with the recommended solutions. At Kyndryl, we value collaboration and teamwork. As a Business Process Consultant, you will work closely with all stakeholders, including customers, project managers, and technical teams, to ensure that our solutions meet the highest standards of quality, efficiency, and effectiveness. Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions – so, if you’re a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology. Roles & Responsibilities : We are seeking a ServiceNow CMDB SME to join our Asset Management practice area as a CMDB Import & Configuration Specialist. This role is critical in ensuring the integrity, accuracy, and performance of our Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will have hands-on experience with CI data imports, integrations, and governance practices, supporting ITSM and ITOM processes across the enterprise. CMDB Import & Configuration: Design and maintain CI import workflows using Import Sets, Transform Maps, Discovery, and Integration Hub. Configure CI classes, attributes, and relationships to align with enterprise architecture. Ensure automated imports are timely, accurate, and aligned with governance policies. CMDB Governance & Quality Control: Maintain high-quality CMDB data through established validation and reconciliation routines. Define, monitor, and report on CMDB health metrics (completeness, correctness, compliance). Execute audits and clean-up routines to remove stale, duplicate, or invalid CI data. Stakeholder Collaboration & Support: Partner with ITSM, ITOM, Infrastructure, and Asset Management teams to align CI data requirements. Serve as the SME for ServiceNow CMDB during project planning, incident response, and change activities. Provide training and guidance to operational teams and end users on CMDB best practices. Documentation & Continuous Improvement: Create and maintain documentation for CMDB processes, policies, and configuration standards. Recommend enhancements to import logic, CI structure, or governance based on evolving business needs. Participate in CMDB roadmap planning and ServiceNow platform upgrades. Your Future at Kyndryl As a Business Process Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience 8 + years hands on software development experience with ServiceNow CMDB configuration and data management. Deep understanding of CI classes (e.g. Server, Application, Database) and their relationships. Good understanding of the Common Service Data Model and how it aligns CMDB data with ServiceNow applications. Use CMDB data certification modules to maintain data accuracy. How IRE works with identification rules, reconciliation rules, and data sources. Proven expertise in CI imports using ServiceNow Discovery, Import Sets, and integrations. Strong scripting ability in JavaScript, Glide API, and familiarity with Flow Designer. Experience with CMDB Health Dashboards, normalization rules, and reconciliation processes. Solid understanding of ITIL v4, especially Configuration Management and Asset Lifecycle from discovery to decommission. Ability to interpret and implement complex data models and CI relationship mappings. Strong communication and stakeholder engagement skills. Preferred Technical and Professional Experience ServiceNow Certified Implementation Specialist – ITSM ServiceNow Certified Implementation Specialist – Discovery. Experience with ITOM (Event Management, Service Mapping) and HAM/SAM modules. Knowledge of infrastructure technologies, cloud environments, and enterprise architecture. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Imagine you're a superhero, with the power to transform businesses from ordinary to extraordinary. As a Business Process Consultant at Kyndryl, you'll be just that – a trusted advisor helping customers achieve their goals and surpass even their own expectations. As a Business Process Consultant, you will play a crucial role in helping our customers reach their full potential by developing process-driven solutions that drive measurable results. You will work closely with our customers to gain a deep understanding of their unique business needs, challenges, and opportunities. Armed with this knowledge, you will leverage your expertise in aligning processes to technology to design, develop, and deploy custom solutions that exceed their goals. You will be responsible for analyzing our customers' current business processes, identifying bottlenecks, inefficiencies, and areas for incremental improvement. With your strong analytical skills, you will recommend process changes, new technologies, or appropriate organizational changes that drive efficiency, reduce costs, and improve overall business performance. In this role, you will also develop a large-scale strategic vision and ensure that all new business processes align with it. You will manage sales processes beyond day-to-day procurement to maintain strong customer relations and ensure that all stakeholders are on board with the recommended solutions. At Kyndryl, we value collaboration and teamwork. As a Business Process Consultant, you will work closely with all stakeholders, including customers, project managers, and technical teams, to ensure that our solutions meet the highest standards of quality, efficiency, and effectiveness. Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions – so, if you’re a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology. We are seeking an experienced ServiceNow Asset Management Specialist to lead and optimize enterprise-wide asset management initiatives. The ideal candidate will have strong technical and process expertise across Asset Data Modeling, Asset Process Optimization, and both IT and OT Asset Management. This role requires a strategic thinker capable of designing scalable, compliant, and data-driven asset processes aligned with industry standards such as ITIL, ISO 19770, and CSDM (Common Service Data Model). Key Responsibilities We are seeking an experienced ServiceNow Asset Management Specialist to lead and optimize enterprise-wide asset management initiatives. The ideal candidate will have strong technical and process expertise across Asset Data Modeling, Asset Process Optimization, and both IT and OT Asset Management. This role requires a strategic thinker capable of designing scalable, compliant, and data-driven asset processes aligned with industry standards such as ITIL, ISO 19770, and CSDM (Common Service Data Model). Define and maintain asset data structures aligned with ServiceNow CMDB and CSDM. Ensure data model supports cross-domain asset visibility (hardware, software, OT, network). Evaluate existing ITAM and HAM processes. Conduct gap analyses and maturity assessments using frameworks such as Gartner’s ITAM maturity model. Design and implement Software Asset Management (SAM) processes for end-user and developer environments. Integrate with software discovery tools to ensure licensing compliance and optimization. Extend asset management practices into the OT and network infrastructure domains Coordinate with OT/ICS teams to harmonize IT and OT asset lifecycle tracking. Redesign ServiceNow asset workflows to improve lifecycle traceability, exception handling, and process automation. Collaborate with Process Owners and Governance to align workflows with compliance and audit readiness. Identify automation and improvement opportunities across the asset lifecycle (procurement to retirement). Leverage AI/ML and AIOps insights to enable predictive asset lifecycle interventions. Your Future at Kyndryl As a Business Process Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience 12 + years hands on software development experience in ServiceNow, IT Asset Management with a focus on ServiceNow platform. Proven experience in implementing ServiceNow ITAM, HAM, SAM Pro, and CMDB modules. Deep understanding of asset lifecycle management across IT, software, and OT domains. Familiarity with industry standards: ITIL v4, ISO/IEC 19770, NIST CSF. Experience in working with cross-functional teams including IT Operations, Security, and Finance. Strong analytical, documentation, and stakeholder communication skills. Preferred Technical and Professional Experience ServiceNow Certified Implementation Specialist – SAM. Knowledge of discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium, etc.) Experience with CSDM and data normalization techniques. Familiarity with automation and orchestration tools for asset tasks. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Position : ServiceNow Business Analyst Location : Bengaluru Who are we? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for? Krones Digital Solutions India (KDSI) is looking for a ServiceNow Business Analyst to work with Krones AG Group entities and partner stakeholders. The Consultant will analyze and document business requirements, design efficient and scalable solutions, including workflows, integrations and customizations and lead the implementation of ServiceNow ITSM modules, with opportunities to drive initiatives across ITOM, SPM, HRSD and other ServiceNow product areas. The role will directly report to Head of ServiceNow, KDSI and will be based in Bangalore. What are you in for? (Roles and responsibilities) Your responsibilities would include but are not limited to the below: - Perform business analysis tasks such as stakeholder interviews, requirement elicitation and documentation of business needs. Consult with sponsors and stakeholders, presenting solution options with pros, cons, and risks and offering strategic insights. Facilitate workshops and customer meetings to gather input, present ideas and guide discussions. Gather and analyze business requirements and create detailed documentation, including process flows, gap analyses and functional specifications. Lead the definition and deployment of future-state processes and ServiceNow solutions aligned with best practices. Design scalable and efficient solutions, including workflows, integrations and customizations across ITSM, ITOM, SPM, HRSD and other ServiceNow modules. Write and refine user stories and acceptance criteria to ensure they are clear, concise and actionable. Conduct user story mapping sessions to visualize and plan product features and enhancements. Collaborate with the ServiceNow CoEI team within the Krones AG Group and other departments to ensure alignment and successful delivery. Work closely with Product Owners to prioritize the backlog and ensure alignment with business goals. Actively participate in Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews and retrospectives. Maintain strong communication with clients and team members throughout the project lifecycle. Conduct demos, deliver end-user training and provide ongoing support to drive continuous process improvement. Provide mentorship and training to other team members to build internal capabilities. What are we looking for? (Experience/Qualifications/Skillsets/Must-haves) Qualifications: Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with 10 - 14 years of total experience and 6 - 8 years of relevant ServiceNow experience. Must haves : Minimum of two ServiceNow project experiences in ITSM, ITOM, or SPM process implementation or support, in the capacity of a Functional Consultant or Business Analyst. ITSM Module Experience Incident Management Problem Management Change Management CMDB Request Management Release Management Asset Management ITOM Module Experience Discovery Service Mapping CMDB/CSDM SPM Module Experience Demand Management Project Management Portfolio Management Financial Planning Resource Planning HRSD Module Experience Case Management Knowledge Management Virtual Agent Skillsets: ServiceNow Expertise: Hands-on experience with ITSM, ITOM, SPM, HRSD modules (any two or more) Business Analysis: Requirement gathering, process mapping, gap analysis, user stories Agile Delivery: Strong understanding of Scrum, backlog management and sprint planning Communication: Clear articulation of technical concepts to business stakeholders Collaboration: Cross-functional teamwork with CoE, developers and product owners Tools: ServiceNow, JIRA, Confluence, MS Office Training & Support: End-user training, documentation and post-go-live support Consulting Mindset: Problem-solving, stakeholder engagement and solution-oriented thinking Certifications: Certified ServiceNow System Administrator (CSA) - Must have

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: ServiceNow ITOM Service Mapping. Experience: 5-8 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters At least 7-12 years of experience in ITAM Consulting, High Level Design and developing technical solutions using ServiceNow platform. At least 5+ years of experience in Design and Implementation of Service Now Software & IT Asset Management. Complete end to end knowledge on the Software and Hardware Asset Management Lifecycle. Understand the end-to-end Software Licensing model for ServiceNow. Responsible for Software Asset Management & ITAM activities. Works with Software asset librarians and SMEs to consolidate Software entitlement data. Ensure all relevant Software entitlement information (e.g. Publisher, Publisher part number, Version, Edition, Entitlement type, etc.) is available for better normalization results. Strong knowledge on ServiceNow modules like CMDB, Discovery and other ITSM applications. Monitors results of discovered software and fix any issues or anomalies identified. Monitor software from other sources e.g. SCCM, Flexera, etc are ingested into ServiceNow. Establish SaaS integrations with OOB connectors to ingest software usage information into ServiceNow. Establish Custom SaaS integrations where necessary to ingest software usage information into ServiceNow. Monitor reconciliation jobs and fix any issues or anomalies identified. Modify License workbench and OOB reports based on requirements or top publishers. Define process for reclamation of software to ensure software compliance. Must have integrated the ITAM with ITSM to develop an integrated solution. Must have a working experience on domain separated environments Participate in project activities including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time. Create/Maintain ServiceNow SAM & HAM documentation/standard operating procedures documents. Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams. Must be ITIL Foundation / CSA certified. Certified CIS-ITSM / CIS-SAM / CIS-HAM preferred Mandatory Skills: ServiceNow - SaaS. Experience: 5-8 Years.

Sr. Developer - Integrations 5+ years of hands-on experience with ServiceNow integrations. Strong experience with REST/SOAP APIs, JSON/XML, and data transformation. Proficient with IntegrationHub, Flow Designer, and MID Server configurations. Knowledge of ITSM, CMDB, and other ServiceNow modules relevant to integrations. Familiarity with OAuth2, Basic Auth, and certificate-based authentication. Experience with external systems such as Active Directory, SCCM, Workday, Jira, Salesforce, Azure, or AWS is a plus. Ability to write, debug, and optimize JavaScript/GlideScript in the ServiceNow environment. Strong analytical and troubleshooting skills. Excellent communication skills, both written and verbal. Collaborate with cross-functional teams to gather integration requirements and deliver tailored solutions. Document all integration processes, configurations, data flows, and troubleshooting guides. Monitor integration health and performance using dashboards, logs, and alerting mechanisms. Exp 7+ years B3 180K Bangalore Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: ServiceNow - SaaS. Experience: 5-8 Years.

We are seeking a highly skilled **ServiceNow developer** for a 2 days WFO contract position, supporting Global teams in a flexible IST timezone. ### Key Responsibilities: The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. Always follow best development practices during support and development. Support other developers in their work to integrate existing systems with Service Now. Strong hands-on ServiceNow experience (either support or development). Creating technical design document and writing Unit test cases. Knowledge in Web Technologies (XML, HTML,JAVA Script, etc.) Will be essential. ServiceNow upgrade hands-on. Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process. ### Requirements: * **3+ years of support/implementation experience on ServiceNow Experience on Service portal will be an advantage. ITIL/ServiceNow certifications will be an added advantage. Set up standards for quality control, measure and report performance against those standards Exposure on Service Now integration protocols with other application/systems Excellent attention to details, ability to multitask, and effective time management skills Knowledge of web-based development languages; specifically, JavaScript, Ajax Exposure of ITSM Framework and ITIL, ITOM, HRSD, ITAM, GRC

Project description We are looking for an experienced Senior ServiceNow (SNOW) Engineer to join our IT Operations team. You are responsible for designing robust data models, developing custom reports, and building seamless API integrations within the ServiceNow platform. You should have a strong background in ITSM processes, data architecture, and hands-on experience with ServiceNow development and automation. You will play a pivotal role in optimizing our ServiceNow environment to enhance service delivery, operational visibility, and integration with enterprise systems. Responsibilities Internal Data Structures & Configuration Design, build, and maintain data models, tables, and relationships within the ServiceNow platform. Extend and customize out-of-the-box modules (e.g., CMDB, Incident, Change, Request, etc.) to meet business requirements. Ensure data integrity, normalization, and performance optimization across the ServiceNow environment. Collaborate with stakeholders to translate business requirements into scalable ServiceNow configurations or custom applications. Reporting & Dashboards Develop real-time dashboards and reports using ServiceNow Reporting Tools and Performance Analytics. Deliver insights into key ITSM metrics such as SLAs, incident trends, and operational KPIs. Automate the generation and distribution of recurring reports to stakeholders. Work with business and technical teams to define and implement reporting frameworks tailored to their needs. Automated Feeds & API Integration Develop and manage robust data integrations using ServiceNow REST/SOAP APIs. Build and maintain data pipelines to and from external systems (e.g., CMDB, HRIS, ERP, Flexera, etc.). Implement secure, scalable automation for data exchange with appropriate error handling, logging, and monitoring. Troubleshoot and resolve integration-related issues to ensure smooth system interoperability. Skills Must have Minimum 6+ years of hands-on experience with ServiceNow, including ITSM, CMDB, and integrations. Technical Expertise Advanced knowledge of ServiceNow architecture, configuration, and scripting (JavaScript, Glide). Strong experience with REST/SOAP APIs for ServiceNow integrations. Solid understanding of relational databases, data normalization, and model optimization. Familiarity with common enterprise systems such as ERP, HRIS, Flexera, and CMDB tools. Reporting Skills: Proficiency in ServiceNow Performance Analytics, standard reporting, and dashboard design. Experience defining KPIs and building automated reporting solutions. Soft Skills: Strong communication and collaboration skills. Proven ability to translate business requirements into scalable ServiceNow solutions. Analytical and detail-oriented mindset with a problem-solving approach. Nice to have N/A.

Do RESPONSIBILITIES Populating the CMDB Ensuring the pre-defined activities are aligned with the Change Management process Ensuring the CMS provides accurate and up to date information. Ensuring regular snapshots and Configuration Baselines are taken and protected Triggering an auditing process on the CMDB Implementing a Communications plan upon changes in the CMDB, using the RACI model. Ensuring backups are taken as appropriate Considering the usage of a Definitive Media Library as appropriate. Making recommendations for Service Improvement Plans Ensuring the Service Asset and Configuration process is performed as designed. Developing a Service Asset and Configuration Management process m Ensuring the Service Asset and Configuration Management process is fit for purpose. Ensuring process description meets objectives Sponsorship, design, and continual improvement of the process and its metrics. F ollowing the organization's policies relating to employment KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: Software Asset Management. Experience: 5-8 Years.

Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CIs are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: ITIL - IT Hardware Asset Management. Experience:1-3 Years.

Do RESPONSIBILITIES Populating the CMDB Ensuring the pre-defined activities are aligned with the Change Management process Ensuring the CMS provides accurate and up to date information. Ensuring regular snapshots and Configuration Baselines are taken and protected Triggering an auditing process on the CMDB Implementing a Communications plan upon changes in the CMDB, using the RACI model. Ensuring backups are taken as appropriate Considering the usage of a Definitive Media Library as appropriate. Making recommendations for Service Improvement Plans Ensuring the Service Asset and Configuration process is performed as designed. Developing a Service Asset and Configuration Management process m Ensuring the Service Asset and Configuration Management process is fit for purpose. Ensuring process description meets objectives Sponsorship, design, and continual improvement of the process and its metrics. F ollowing the organization's policies relating to employment KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: Software Asset Management. Experience: 5-8 Years.

Do RESPONSIBILITIES Populating the CMDB Ensuring the pre-defined activities are aligned with the Change Management process Ensuring the CMS provides accurate and up to date information. Ensuring regular snapshots and Configuration Baselines are taken and protected Triggering an auditing process on the CMDB Implementing a Communications plan upon changes in the CMDB, using the RACI model. Ensuring backups are taken as appropriate Considering the usage of a Definitive Media Library as appropriate. Making recommendations for Service Improvement Plans Ensuring the Service Asset and Configuration process is performed as designed. Developing a Service Asset and Configuration Management process m Ensuring the Service Asset and Configuration Management process is fit for purpose. Ensuring process description meets objectives Sponsorship, design, and continual improvement of the process and its metrics. F ollowing the organization's policies relating to employment KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: ITIL - IT Hardware Asset Management. Experience: 5-8 Years.

Job Description: The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience on ITSM, Virtual Agent, CMDB. Good to have ITAM and HRSD. Key Responsibilities Will lead team ServiceNow developers and Testers Support and maintain all technical aspects of ServiceNow platform. Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITSM development Owns the requirement gathering sessions collaborating with various stakeholders. Customer and internal Demos Conduct technical training sessions for team members Convert user stories into technical solutions. Possess the ability to work independently with minimal management supervision Testing of new and existing functionality Documentation of new and existing process Train end users/stakeholders Experience and Skills Required 8+ years of experience in developing application using ServiceNow platform (Development & administration) Must have a lead a team in technical capacity Must have strong expertise on ITSM, CMDB, Virtual Agent and Now Assit Experience with Now mobile app. Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc. Experience of Scoped application and Service Portal Should have good understanding about domain separation Excellent Analytical, Logical, communication and problem-solving skills Should have ServiceNow CSA (Certified System Administrator) ServiceNow Certified Application Developer Must have Certificatoins: CIS-ITSM; CAD

HI we have urgent opportunity for service now complete remote Role : ServiceNow - ITOM L3 Engineer Experience : 6 Years minimum in ServiceNow Platform Support / DevOps Location : Banglore pune delhi hyderabad Shift Timings : Rotational Shifts *************************************************************************************************** MUST Have Mandatory skills (non-negotiable) • Must have excellent communication skills as this is for Global Support team with stakeholders across multiple countries • Minimum 4 years of Hands on experience with ServiceNow ITOM & overall 6 years in ServiceNow • Minimum 2+ years as L3 ServiceNow Engineer • should be ready to Work in Rotational shifts **************************************************************************************************** Requirement • 6+ years ServiceNow Platform Support experience minimum • 4-6+ years of hands on experience with ITOM. • Should have minimum 2 years of Hands on experience as L3 ServiceNow Support • Strong written and verbal communication skills • Experience working across multiple teams for effective implementation. • Ability to engage with a variety of internal and external stakeholders. • Solid interpersonal skills and the ability to build solid working relationships. • Thorough knowledge of identity administration and expertise to solve complex issues. • Drive ServiceNow Discovery, Service Mapping, Orchestration, Event management and Cloud management applications within the ITOM product line • Need hands-on experience in optimizing discovery, tailoring patterns and development. • Need hands-on experience across multiple ServiceNow Discovery and Service Mapping projects involving a variety of enterprise and open-source application server, database, network, and operating systems. • Need hands-on configuration of event rules, alert rules, Orchestrator workflow, Cloud management portal. • Validate discovery results and troubleshooting as required. • Advise customers on ServiceNow ITOM best practices. • Assist with Service Mapping Processes and Best Practices • Guide customer configuration/implementations of the ServiceNow ITOM Platform • Need hands-on experience in troubleshooting ServiceNow Discovery incl hands-on Integration with other discovery source tools via REST, JSON, SOAP, ODBC, JDBC methods. • Need hands-on experience with scripting using JavaScript. • Need hands-on experience with Flow Designer ServiceNow ITOM Admin Requirements: • The ideal candidate will have ServiceNow L2/L3 support & development experience with ITSM as well as with other platform modules such as ITOM, ITBM and SAM. • Candidates who are experienced and well versed in both ITSM and IT infrastructure (security, server, and network) will be a great fit. Good to have: • Experience with the ServiceNow (CMDB) including class structure, tables, attributes, Identity and Reconciliation (IRE), and Class Manager. • Experience with ServiceNow development tools including Studio, Workflows, Orchestration, and Integration Hub. • Experience implementing systems using the Agile/Scrum methodology. • Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.). • Experience with- User Interface design and User Experience concepts KEY ROLES AND RESPONSIBILITIES: Monitoring and Event Management They ensure that the platform is configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools, and respond to alerts. Where software is a component of the solution, they will also take responsibility for ensuring that the software is installed and configured according to business requirements. The Platform Support Engineer (ITOM) identifies problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail with all the necessary information. They liaise with all stakeholders including end users, vendors, carriers, and NTT Ltd. colleagues to expedite diagnosis of errors, incidents, events, and problems and to identify a resolution. These individuals liaise with vendors to ensure that any further features that are required in line with business requirements are actioned and implemented. The Platform Support Engineer (ITOM) performs simple and routine assignments that require good knowledge of the specified support function. They perform a variety of tasks related to but not limited to security access and administration and the testing and maintenance of internal systems. Support They investigate all line support calls assigned to them and identify the root cause of incidents, events, and problems. They ensure the efficient and comprehensive resolution of incidents, events, and requests. This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident, event, or problem to resolution within the business requirements. Where necessary, they escalate requests and exceptions to the Platform Support Manager. They provide continuous feedback to internal clients and affected parties and update all systems and/or portals as prescribed by Dimension Data procedures. Incident, problem, request, and event management They will take responsibility for responding to calls, events, problems, and incidents via Service Now. They assist in analysing, assigning, and escalating the support calls when required. They also provide telephonic support to end users. They are required to identify the problem, incident, or event, perform root cause analysis on events, problems and incidents and document the actions required, identifying, and selecting the appropriate solutions, including the development of a workaround plan. They ensure the implementation of a resolution and recovery, ensuring compliance to the relevant processes and within business requirements. They update incidents, problems, requests and events with progress and resolution details and ensure the required knowledge base is updated accordingly. Reports These individuals track the relevant capacity metrics and provide detailed reports that enable the required increase in capacity in line with business requirements. The Platform Support Engineer (ITOM) is also responsible for producing breach and other reports that are necessary for the correct operation of processes.

Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform. - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Work on workflows, business rules, UI policies, client scripts, and automated tasks. - Maintain and support existing ServiceNow applications and integrations. - Develop custom applications/modules using JavaScript, Glide, HTML/CSS. - Collaborate with stakeholders and cross-functional teams to gather requirements and provide technical solutions. - Ensure best practices are followed for ServiceNow coding and implementation. Must-Have Skills : - Strong knowledge of ServiceNow platform and development tools. - Experience with core modules: Incident, Problem, Change, Request, CMDB. - Hands-on experience with scripting (JavaScript, Glide API). - Experience with ServiceNow Studio, Flow Designer, and IntegrationHub. - Familiarity with REST/SOAP API integrations. - Understanding of ITIL processes. Preferred Qualifications : - ServiceNow Certified System Administrator (CSA). - ITIL v3/v4 Foundation Certification. - Experience with ITSM, ITOM, SeCOps and other modules. - Experience with Agile/Scrum methodologies. Soft Skills : - Excellent communication and collaboration skills. - Ability to work independently and in a team. - Strong problem-solving and analytical skills.

Position : ServiceNow CMDB Expert Location : Bengaluru Who are we? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for? We are currently looking for a ServiceNow CMDB expert who will be responsible for administering and executing the configuration management changes, ensuring CMDB data integrity & robustness. This role works closely with the IT & Digital ServiceNow System Admin and all process owners within Digital & IT teams. In addition, the consultant should be experienced in stakeholder management to gather, analyse and launch requirements related to ITOM, ITSM & CMDB/Asset areas. The consultant will work in an international, distributed and multi-functional team, using an agile mindset and methodology. The role will directly report to the Head of DigiOps, KDSI and will be based in Bangalore. He/She will work closely with the ServiceNow CoEI team. What are you in for? (Roles and responsibilities) Your responsibilities would include but are not limited to the below: CMDB Data Management: Maintaining the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies. Defining and enforcing naming conventions for configuration items (CIs). Establishing relationships between CIs to accurately reflect dependencies within the IT infrastructure. Performing data cleansing and deduplication activities. Manage the CMDB module, improving data representation accuracy. Develop and track key performance indicators for CMDB health. Discovery and Integration: Configuring and managing data discovery tools to automatically populate the CMDB with information from various IT systems. Integrating CMDB data with other ServiceNow modules like Incident Management, Problem Management and Change Management. Mapping data from external systems to the CMDB schema. Data Governance: Defining data quality standards and metrics for the CMDB. Establishing data ownership and accountability across different teams. Implementing data validation processes to ensure data integrity. CSDM Hands on Experience in CSDM model and Life cycle. What are we looking for? (Experience/Qualifications/Skillsets/Must-haves) Qualifications: Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with 8 - 10 years of total experience and 5 8 years of experience in ServiceNow CMDB, Asset Management & ITOM. Skillsets: Experience with ServiceNow CMDB or CSDM, Discovery & Service Mapping. Strong understanding of IT infrastructure and components (servers, networks, applications). Experience defining, documenting and implementing CMDB governance processes and procedures and ensuring that the processes are followed. Experience defining, documenting and implementing CI Data audits. Experience managing CI data in a ServiceNow CMDB. Experience creating CI Data Health reports, identifying and resolving CI data gaps to maintain CI data integrity. Certifications: Certified ServiceNow System Administrator (CSA) Must have CMDB Fundamentals | CSDM Fundamental | ITOM Discovery Implementation