590 Cmdb Jobs - Page 3

Customize, implement, and manage ServiceNow applications to streamline IT service management processes. Focus on configuring workflows, incident management, and creating custom apps to meet business needs.

Design, develop, and configure ServiceNow applications and workflows. Implement ITSM, ITOM, and automation solutions. Customize ServiceNow modules to optimize IT service management and enhance user experience. Integrate with third-party systems to streamline business operations.

Design, develop, and customize solutions on the ServiceNow platform. You will work with business analysts to implement and enhance ServiceNow applications. Strong expertise in JavaScript, ServiceNow scripting, and platform customization is essential for this role.

Develops and customizes ServiceNow applications, automating IT service management and workflow automation.

Design and implement ServiceNow Virtual Agent solutions to automate and streamline IT service management. Focus on developing AI-powered chatbots to assist end-users with common tasks, enhancing user experience and efficiency.

Provide expertise in configuring, implementing, and managing ServiceNow applications. Automate workflows, integrate systems, and improve IT service management to streamline business processes and enhance efficiency.

Design and develop custom applications and integrations on the ServiceNow platform. Focus on automating workflows, building modules, and improving IT service management functionality within ServiceNow.

Configure and manage ServiceNow workflows. Optimize IT service management (ITSM) processes.

Oversee and manage the ServiceNow platform, ensuring the smooth operation of IT service management processes. Configure modules, integrate with other systems, and provide ongoing support and troubleshooting.

Develop and customize ServiceNow applications to automate IT service management processes. Focus on creating efficient workflows, integrations, and user interfaces to streamline business operations.

Role: Service Now Developer Lead Product Analyst Location: Noida Experience: 8+ Years Job Description Having experience in ServiceNow Development and ability to drive solutions independently. Has worked on ITSM extensively and understanding of CMDB. Also, is aware of other ServiceNow products and having practical work experience would be added advantage. Rich Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application Experience in managing flows and workflows of Medium to Complex in nature. Understand scripted Web-Services, such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications Understanding of Service Portal designing would be an added advantage. Candidate must have general development experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Ability to take role of Solution Architect and deliver projects for implementation and enhancements for customers along with Project Managers. Proficient in JavaScript with understanding on ServiceNow scripting. Must have some experience working with relational databases. Candidate must be able to provide management support. Help maintain expert knowledge of ServiceNow platform and products and ensure mentorship within the team. Support the junior members and also check the performance of the junior developers. Communication with the Internal and External stakeholders for gathering of business needs. Required Certifications and Knowledge: ServiceNow - Certified System Administrator ServiceNow ITSM preferred or any other Implementation Specialist Working in Agile Team and Scrum Framework. Preferred Certifications and Knowledge Certified Application Developer ITIL Certification Micro-certifications: Micro-Certification: Automated Test Framework Micro-Certification: Flow Designer Micro-Certification: Integration Hub Micro-Certification: Agile & Test

Job DescriptionJob Description Key Responsibilities Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc. Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offerings: IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements. Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities. Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment Coordinate with Subject Matter Experts for requests from clients when needed Develop and execute ServiceNow roadmaps as defined and approved by the platform owner. Document development, configuration and technical details & prepare training material Required Experience / Skills ServiceNow CIS-HAM Certification ServiceNow CIS- ITSM Certification ServiceNow CIS-SAM Certification ServiceNow CSA Certification ServiceNow CMDB MicroCerts Java Script - 4+ Years Additional Preferred Skills: Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles Additional ServiceNow Certifications Flow designer • Business rules • Script includes GlideRecord and how to build efficient queries Client scripting vs Server side AJAX GlideRecord and how to build efficient queries Previous experience with MS SCCM/Intune Previous experience with JAMF Previous experience with Tanium ITIL V3 or V4 Foundations Certification Strong understanding of ITSM Strong Understanding of Hardware Asset Management processes Strong Understanding of Software Asset Management Processes Strong Understanding of Procurement processes and how they create/update assets Previous experience with ServiceNow CMDB Previous experience with ServiceNow CSDM IAITAM CAMP, CHAMP, or CSAM certification Agile Scrum and/or Kanban experience

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Infrastructure Service Management, Functional Testing Good to have skills : NAMinimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :To manage infrastructure service delivery and operations for large scale system integration projects such as data lake or digital platforms Roles & Responsibilities:Primary contact for infrastructure design, deployment, and operations Managing infrastructure and service delivery operations in terms of processes and tools (ITIL processes and ITSM/ITOM tools)Take full accountability of delivering agreed service levels related to infrastructure domainTake ownership of infrastructure related incidents and drive for solutions working with various internal teams and third party solution providers such as OEMs and technology partners of the clientDefine and develop operating procedures for seamless operations of the projectManage transitioning of projects from deployment to operationsAnalyze and provide reports on service delivery performance to clients leadership and Accentures leadership Contribute to design and implementation of on prem and cloud infrastructure in terms of compute, storage, network, and security componentsBe a SPOC for all infrastructure initiatives in existing project and able to navigate through the clients landscape to upsell new initiatives in infrastructure space or able to pave ways for upselling value-driven initiatives for the client in other related domains such as application modernization, network transformation, and information security.Lead the teams across various infrastructure towers such as compute, virtualization, storage, hyper-converged infrastructure, public cloud infrastructure, network, and security, and thrive for upskilling and cross skilling to rationalize the resources across the towers and across the clients.Introduce innovative solutions such as automation to increase productivity and improve service delivery quality Participate in architecture and design review and approval forums to ensure the infrastructure design principles are adhered to for any changes in the existing landscape or any new initiatives being rolled out in the existing landscapeParticipate in client account planning and discussions to ensure infrastructure level initiatives are accounted for and issues are escalated to the right leaders for resolutionBuild strong relationships with all client stakeholders and Accenture project teams for effective collaboration and outcomes Professional & Technical Skills: Must have:oMaster level in IT Infrastructure Service Delivery ManagementoITIL Expert or Master LeveloStrong Leadership skillsoStrong Communication skillsoProject Financial ManagementoProblem solvingoAbility to drive discussions and ideas with clients senior leadership forumsGood to haveoArchitecture and Design skills for infrastructure solution in cloud and on-premise such as virtualized infrastructure, hyper-converged infrastructure, storage area network, IaaS and PaaS from AWS, Azure, GCP, etc. Additional Information:Total IT experience of minimum 20 years Minimum 12 years of experience in Infrastructure Service Delivery Management Minimum BE / BTech from a reputed university Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, accurately diagnosing issues and crafting effective solutions based on your comprehensive product knowledge. Your role is essential in maintaining the integrity and performance of our world-class systems, ensuring client satisfaction and operational excellence. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate training sessions for new team members to enhance their understanding of the systems.- Document and maintain records of client interactions and resolutions to improve future support efforts. Professional & Technical Skills: - Must To Have Skills: Proficiency in Software License Management.- Strong understanding of software licensing agreements and compliance.- Experience with software asset management tools and processes.- Ability to analyze and interpret software usage data to optimize licensing.- Familiarity with IT service management frameworks and best practices. Additional Information:- The candidate should have minimum 3 years of experience in Software License Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage software license inventory and ensure compliance with licensing agreements.- Develop and implement software license management strategies and processes.- Monitor and track software license usage and ensure optimization.- Coordinate with vendors to negotiate software license agreements and renewals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Software License Management.- Strong understanding of software licensing models and agreements.- Experience in managing software license inventory and compliance.- Knowledge of software asset management best practices.- Good To Have Skills: Experience with IT asset management tools. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Software License Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Remedy developer U3/U4 Location : Pune Kolkata Bengaluru Min Experience 2 years BMC Remedy Solutioning, Installation, Configuration and Upgrades Strong skill in CMDB Expertise in Service Catalog design , consolidation Expertise in designing custom applications on BMC Remedy platform according to Business needs Expertise in design and build of 3rd party integration Expertise in Remedy OnDemand and Helix platform

Must have a bachelors degree in computer science or a related field (or equivalent degree and experience) 2+ years providing customer-facing technical support (ITOM applications) Good Communication Skills In order to be successful in this role, we need someone who has: Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell. Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies. Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute. Strong troubleshooting/root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concepts. Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management. Excellent communication skills (verbal and written). Preferred: Solid understanding of object-oriented programming skills (Java strongly preferred) A fundamental understanding of ITOM, CMDB and ITIL business process Experience providing web development support is highly desirable. Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping) Understanding of JavaScript or any other scripting language with logical approach for given problem statement. Previous experience in software development(or) software consulting. Experience supporting and troubleshooting infrastructure level issue Role & responsibilities Preferred candidate profile

Job Details: Skill: SAP BW HANA Experience: 7+ Years Location: - PAN INDIA Notice Period: Immediate Joiners or within 15 days Employee type : CTH Job Description: 7+ years hand-on experience in SAP BW and HANA. (5+ years can be considered if it s a candidate with strong technical skills) Well verse with Data warehousing concepts Expertise in both BW and ECC back end object development and support extractors, datasources, DSOs, infocubes, multiproviders, infosets, open hubs, APDs, infopackages, DTPs Proficient in design and development of HANA models Calculation view, Procedures, Table Functions Good skills in SQL and ABAP 365 / SharePoint online , Hands on experience 3+ years of relevant experience in SharePoint with minerience on office 365 / SharePoint online , Hands on experience in coding using Angular, HTML, JavaScript, CSS, React JS, SPFx, and RES

Greetings from IDESLABS PVT LTD Immediate Openings on SAP BW HANA ConsultantExperience 5+Skill:- SAP BW HANA ConsultantLocation :- PAN INDIANotice Period :- Immediate.Job description: Minimum 1 full life cycle implementation on CBP- TPM planning using BW-IP & HANA Experience in collecting requirements, designing of solutions, and developing the solution . Excellent Communication Skills / Client management Must be Independently able to navigate or create promotion in CRM system.Detailed :- Expertise in Data modelling and designing Info Objects, Info Cubes, Aggregates, DSO/ODS objects, Transformations, Data transfer processes (DTPs), Info Sources, Data Sources, Composite providers and Info Sets. Expert in the various BW-IP objects and functionalities Expert in working on Planning ADSO/CUBE, Aggregation level, Planning Function (AMDP, FOX), Planning sequence, event setting, process chain and Input enabled report. Expert in ABAP/ AMDP debugging skill. Must have hands on experience with CRM & ECC & Third-party tool integration (Pricing, rebate, Actual data, spin data etc..) SAP CRM technical experience good to have. Testing and resolving issues in existing BW models and reports. Documentation & walk through of solution with business

Job Details SkillChange Manager Experience3+ Years Location- Bangalore Notice Period Immediate to 15 Days Employee typeContract to Hire JD Incident ManagementCo-ordinate with Service Desk and Incident management team in the identification of Major Incidents; manage Major Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate with Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents. Problem ManagementManage Problems to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Customers to ensure accurate and appropriate communications during Problems Root Cause Analysis & Post Mortem reviewsChair Post Mortem Review meetings following Major Incidents; issue a written Post Mortem report to IT management; ensure Post Mortem actions are completed in a timely manner. ReportingProduce trends analysis of recurring Problems/Incidents - extract trends on Incident types, Customer types, key problem areas, depts, hardware types etc; hold regular meetings with internal support groups to review recurring Problems and press for final resolutions - or escalate; produce 'Escalation Reports' on recurring issues and issues not being resolved. CommunicationDeliver & manage high standard communications across Customers and IT to ensure that Problems are dealt with by priority and customer needs, providing regular communications to Customers across the organization; provide a practical representation of the Customer view within IT and the Service Centre; attend Customer meetings, review SLA performance, take part in new projects and represent the Service Centre viewpoint & input. Please Share your Updated CVs to sushma.kadari@ideslabs.com First Name Last Name Date of Birth Pass Port No and Expiry Date Alternate Contact Number Total Experience Relevant Experience Current CTC Expected CTC Current Location Preferred Location Current Organization Payroll Company Notice period Holding any offer

Responsibilities: * Implement ITSM processes using ServiceNow platform. * Develop CMDB, ITOM, Asset Mgmt., Service Catalog & Business Rules. * Analyze workflows, create Client Scripts & UI Policies. Work from home

Role & responsibilities Job Summary: We are seeking an experienced ServiceNow Architect to lead and drive strategic initiatives across our ServiceNow landscape. The ideal candidate will be well-versed in ITSM, FSM, CMDB, and ServiceNow development, and capable of designing and implementing solutions that enhance platform capabilities. This role will have a strong focus on portal experience, platform architecture, and AI-driven enhancements. Key Responsibilities: Lead architectural design and implementation of ServiceNow solutions across ITSM, FSM, and CMDB modules Architect and oversee the Experience Portal implementation project to enhance end-user engagement Collaborate with stakeholders to define technical requirements and design scalable, secure ServiceNow applications Enable and drive AI adoption and explore new platform capabilities to enhance operational efficiency Provide architectural guidance and hands-on support to development and operations teams Ensure alignment of ServiceNow strategy with broader enterprise architecture Monitor performance, perform platform tuning, and maintain platform health Work closely with ServiceNow developers to design custom applications and integrations Establish and enforce best practices for coding, performance, and security within the ServiceNow environment Required Skills & Experience: Strong experience in ServiceNow Service Management and Operations Management Proven background as a ServiceNow Developer with in-depth understanding of platform architecture Experience designing and implementing ITSM , FSM , and CMDB modules Demonstrated success in leading Experience Portal projects in ServiceNow Familiarity with AI/ML integrations and capability-building within ServiceNow Expertise in scripting (JavaScript, Glide), integrations (REST/SOAP), and custom app development Strong analytical and problem-solving skills Excellent communication and stakeholder management Preferred Qualifications: Certified ServiceNow Architect or Implementation Specialist Experience in large-scale ServiceNow transformation projects Exposure to agile delivery models and DevOps practices Preferred candidate profile

About the Role: OSTTRA IndiaThe RoleMQ Administrator The TeamThe OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures. The Impact: Together, we build, support, protect and manage high-performance, resilientplatforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets Whats in it for you : We are looking for highly motivated technology professionals who willstrengthen our specialisms and champion our uniqueness to create a company that is collaborative, respectful, and inclusive to all.ResponsibilitiesStrong Experience administering, migrating, installing, upgrading, and configuring IBM MQ(Latest version MQ 9.3, MQ 9.4) Support for IBM MQ on Linux servers/Windows OS. Provide build support including troubleshooting, timely resolution, and root cause analysis. Support Incident, problem and change management tasks. Implement change requests basedon CM processes. Support Client related MQ requests efficiently Operational Support Flexible to provide on-call support when required on weekends and holidays What Were Looking For: Degree in Computer Science, IT, or equivalent area of technical study. Minimum 5+ years of Industry experience in IBM MQ Administration and Build. Design, Install, configure, and maintain IBM MQ infrastructure in collaboration withDevelopments teams Good Experience in MQ troubleshooting (Prod Support. Hands-on experience with creating and setting up MQ Qmgrs in the AWS environment. Plan, test, and implement MQ version updates as well as patching activities in the underlyingoperating system. Experience with management of SSL, TLS, data encryption, and certificates. Experience in setting up Multi-Instance/RDQM/Native HA set up in MQ. Knowledge of integration protocols and standards, including Message Queuing (MQ, JMS),and File Transfer (FTP/SFTP} Queue manager cluster setup for workload management Experience in web Methods security management such as certificate management,authentication, and authorization Experience in cloud technologies (Azure, AWS, GCP) would be an added advantage. Experience in Windows Server Clusters/Linux OS. Knowledge of Configuring MQ Monitoring Tools - like Grafana/ITAM will be an addedadvantage. The Location Gurgaon, India About Company Statement: OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise ,processes and networks together to solve the post-trade challenges of global financial markets.OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of CreditRisk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerfulintegration and transformation capabilities. About OSTTRA Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more atwww.osttra.com. Whats In It For You Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf -----------------------------------------------------------

At least 5 years of experience with ServiceNow Responsible for the technical specification and implementation of the ServiceNow integration Provide expertise on all technical questions related to development on of ServiceNow Develops the technical solutions, implements them and performs the component integration tests Understand the business needs and the needs to standardize processes, and build this into the design Understand the large scale thinking and approach needed for success of the project Expertise level understanding of ServiceNow required Expertise level programming skills Jelly, Glide and JavaScript Digital transformation covering automation of processes and fulfilment, 3rd party integrations and orchestration, implementation of ITSM / CSM / HRSD / ITBM / SecOps Custom applications development Building sustainable CMDB with ServiceNow Discovery or other discovery tools Building Service Catalog with Service Portal and fulfilment automation Integrating ServiceNow with cloud service providers' platforms Configure and customize ServiceNow platform in all of the following modules: Service Catalog Incident, Problem, Change, Release and Knowledge Service Portal SLM CMDB Configure and customize ServiceNow platform in at least one of complementary modules HR/Secops/Discovery/etc Estimate workload, dependencies and prioritize user stories for development across the team of developers Implement requirements into working code Integrate ServiceNow with other corporate applications via web services, mid server, email etc Prepare test cases, automate and execute them Build responsive web applications Develop middleware API calls for mobile/web applications Develop server side scripts in Apache/Jelly/ServiceNow proprietary Build flows

Job Summary Synechron is seeking an experienced ServiceNow Architect with IT experience and deep expertise in IT Service Management (ITSM) , Workplace Service Delivery (WSD) , and HR Service Delivery (HRSD) modules. The successful candidate will lead the design, development, and implementation of scalable, secure, and high-performing ServiceNow solutions aligned with organizational business objectives. This role plays a critical part in driving digital transformation initiatives, optimizing service delivery processes, and ensuring platform stability and compliance. Software Required Software Skills: ServiceNow platform (latest LTS versions, with at least 8+ years of hands-on solution design) Scripting and developmentJavaScript (including GlideScript), UI Policies, Business Rules, Client Scripts, and Workflows Integration toolsREST APIs, SOAP APIs, IntegrationHub, MID Servers ServiceNow modulesITSM, WSD, HRSD Platform administration and configuration tools within ServiceNow Preferred Software Skills: ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) for ITSM and HRSD Knowledge of Agile/Scrum project management tools Security and compliance tools/frameworks (GDPR, HIPAA) Overall Responsibilities Architect and oversee end-to-end implementation of ServiceNow modules including ITSM, WSD, and HRSD, ensuring alignment with enterprise service management strategies. Collaborate with business and technical stakeholders to gather requirements, define technical solutions, and optimize processes. Design scalable, robust, and maintainable platform architecture, including integrations with external systems. Enforce governance standards, development best practices, and platform security protocols. Lead platform upgrades, patch management, and release cycles to ensure optimal platform performance. Provide technical guidance and mentorship to developers, administrators, and project teams. Conduct regular platform health checks, monitor performance, and implement improvements. Stay informed about ServiceNow product updates and new features, recommending adoption strategies. Ensure compliance with security, privacy, and data management policies. Technical Skills (By Category) Programming Languages: RequiredJavaScript (for scripting, workflow customization, UI policies) PreferredJava, other scripting languages for automation and integration Databases/Data Management: Familiarity with ServiceNow data models, CMDB, and data integration best practices Cloud Technologies: PreferredExperience with cloud platforms (AWS, Azure, GCP) especially in context of integrations or hosting Frameworks and Libraries: Knowledge of ServiceNow Flow Designer, IntegrationHub, and custom application development Development Tools and Methodologies: Expertise with Agile/Scrum methodologies Version control (e.g., Git) Development and deployment best practices Security Protocols: In-depth understanding of security architecture within ServiceNow Experience with roles, permissions, compliance frameworks (GDPR, HIPAA) Experience Minimum 10 years of IT industry experience with at least 8+ years dedicating to ServiceNow platform architecture and solution design Proven experience in implementing core ServiceNow modulesITSM, HRSD, WSD Strong grasp of enterprise IT processes, especially ITIL-based service management Demonstrated success in leading complex platform upgrades and multi-instance environments Experience working in large-scale, multi-stakeholder enterprise settings Knowledge of regulatory standards such as GDPR, HIPAA is desirable Alternative pathways: Candidates with substantial enterprise IT architecture experience and proven ServiceNow expertise are encouraged to apply. Day-to-Day Activities Lead design workshops, gather client requirements, and translate needs into technical architecture solutions Develop and customize ServiceNow modules, workflows, and integrations Conduct code reviews, enforce coding standards, and oversee application health Coordinate with platform administrators for environment updates and maintenance Collaborate with security teams to ensure compliance and risk mitigation Conduct platform performance reviews and implement optimization strategies Document architecture, configurations, and best practices Provide ongoing support, troubleshooting, and continuous improvement initiatives Mentor junior team members and contribute to knowledge sharing Qualifications Academic backgroundBachelor's degree in Computer Science, Information Technology, or related discipline; equivalent professional experience acceptable Certifications: RequiredServiceNow CSA, CIS (ITSM & HRSD) PreferredServiceNow CAD, additional security or integration certifications TrainingCommitment to continuous learning through certifications, webinars, and industry events Demonstrated experience in enterprise-scale implementations and platform upgrades Professional Competencies Critical thinking with the ability to analyze complex technical and business challenges Leadership skills to guide teams and influence stakeholders Excellent communication skills, capable of articulating complex solutions clearly Stakeholder management and collaboration across diverse teams Adaptability to evolving technologies and project scopes Innovation mindset to leverage new ServiceNow features and best practices Strong time management and task prioritization skills S YNECHRONS DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicants gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law . Candidate Application Notice