1636 Cmdb Jobs - Page 3

ServiceNow SecOps Tech Lead Responsibilities Work with the client to design and modify a cohesive framework of integrations, data, security, SLAs, workflows, dashboards in Performance Analytics, SecOps and Custom applications in support of a global ServiceNow landscape spanning numerous instances Service Portal design, often in support of custom applications Implement ServiceNow in Domain separated instance Provide support of custom applications development and migration Support Virtual Agent configuration and development Worked on CSM, HRSD, GRC, ITBM modules Expert in working on Performance Analytics Excellent knowledge of ServiceNow Best Practices Develop methodologies for consistent development, improvement, and deployment of designed solutions Must Haves 8+ years of relevant experience with ServiceNow required 3+ years experience with Java Script required Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound Expert knowledge of GRC applications required Expert knowledge of SecOps applications required Extensive knowledge on Performance Analytics required Must have -- CIS Security Incident Response certification Must Have -- CIS Vulnerability Response certification Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation ServiceNow System Administrator certification required Thorough understanding of ITIL frameworks and processes such as Incident, Problem, Change and Request Fulfillment Bachelors degree or equivalent combination of education and experience Knowledge of LDAP/Active Directory Excellent collaboration skills including analysis, brainstorming, communication, teamwork Ability and willingness to lead Self-starter and innovator

BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: You can embrace, live and breathe our BMC values every day! You have 4+ years of experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint. You have in depth troubleshooting and analytical knowledge in these BMC product areas. You have bachelors degree from any stream Full Time You are comfortable with Periodic weekend work (will likely be required). CA-DNP

Role Purpose Wipro is seeking an experienced, ServiceNow ITOM. Primary role for this position is the delivery of current services for our customers as well as enhancing and growing service delivery capabilities within our company Requirement gathering and analysis - Understand business requirements and translate them into ITOM solutions. Analyze existing IT operations processes to identify opportunities. Implementation of ITOM Solutions - Configure and implement ServiceNow ITOM modules, such as Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management. Design and deploy Configuration Management Databases (CMDB) to ensure accurate and reliable asset and configuration data. Technical expertise - Use best practices for ITOM implementations, troubleshoot and resolve technical issues. Continuous improvement - Stay updated with ServiceNow releases and leverage new features to be able to enhance ITOM capabilities, review and optimize ITOM implementations to improve performance. Client relationship - Build strong relationships with clients by understanding their business challenges and delivering impactful solutions. Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management). Develop custom software solutions as required through scripting and software development. Prepare technical documentation as specified in customer contracts and as internally required. Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software. Excellent verbal and written communication skills required. Qualifications Expertise and experience with ServiceNow ITOM products are required. ServiceNow experience with discovery, service mapping, and configuration management (CMDB) is crucial. Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITOM. Certified System Administrator, CIS-ITSM & CIS-ITOM certification is a Must. 2-5 years in a consulting position, delivering software implementation engagements. Experience in multiple application architectures and supporting technologies. Expertise with scripting languages such as PERL, JavaScript, Python, or Shell. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. Thorough knowledge and/or experience working with Operating Systems (Linux, Windows). Knowledge of networking concepts such as IP Addressing, Firewalls, ports. Knowledge of relational databases (MySQL, MSSQL, Oracle). Experience with ROI / value propositions for customers software implementation. Mandatory Skills: ServiceNow - System Administration. Experience: 5-8 Years.

Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CIs are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: ITIL - IT Hardware Asset Management.Experience: 1-3 Years.

Lead CMDB Developer for ServiceNow Project Years - 7+ years relevant CMDB Location - PAN India Note - only US shift (till 3.30 am Rates including mark up - 160 K/M About the Role We are seeking a highly skilled Lead CMDB Developer to join our dynamic ServiceNow project team. This role is critical in ensuring the accurate and efficient management of the clients Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will lead the design, development, and implementation of CMDB solutions while working closely with various stakeholders to ensure alignment with business objectives and ITIL best practices Responsibilities Lead the design, development, and maintenance of the CMDB within the ServiceNow platform. Collaborate with IT and business stakeholders to gather requirements and ensure CMDB solutions meet business needs. Implement and enforce CMDB data standards, policies, and procedures to ensure data integrity and accuracy. Develop and maintain CMDB documentation, including data models, workflows, and processes. Provide technical leadership and mentorship to the CMDB development team. Perform regular audits and data quality checks to identify and resolve discrepancies. Integrate the CMDB with other IT Service Management (ITSM) processes and tools. Stay up-to-date with ServiceNow CMDB best practices and industry trends. Conduct training sessions for end-users and stakeholders on CMDB functionalities and best practices. Education Bachelors degree in Computer Science, Information Technology, or a related field. A Masters degree is a plus. Relevant certifications in ServiceNow, ITIL, or other ITSM frameworks are highly desirable. Certified ServiceNow Configuration Management Database (CMDB) Administrator Certification is required. Experience Minimum of 5 years of experience in CMDB development and administration within the ServiceNow platform. Proven experience leading CMDB projects and teams. In-depth knowledge of ITIL processes and best practices. Experience with integrating CMDB with other ITSM processes and tools. Strong understanding of database design, data modeling, and data governance principles. Skills Proficient in ServiceNow CMDB administration and development. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Detail-oriented with a focus on data accuracy and integrity. Ability to manage multiple priorities and deliver results in a fast-paced environment. Proficient in scripting languages (e.g., JavaScript) and database query languages (e.g., SQL). Strong project management and leadership skills. Mandatory Skills: ServiceNow DevOps Deployment. Experience: 5-8 Years.

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Job Description: As a ServiceNow Expert, youll contribute to the design, development, and maintenance of business-critical applications on the ServiceNow platform. Youll work on projects that enhance internal services and automation, gaining exposure to global-scale operations while collaborating with senior developers and architects. Key Responsibilities: Develop, configure, and enhance ServiceNow modules like ITSM, HRSD, and custom apps using best practices. Implement business logic using scripting (client/server side), Flow Designer, and UI policies. Participate in design reviews, peer coding sessions, and sprint planning activities. Support integrations using REST APIs and MID Servers with external enterprise systems. Contribute to testing and deployment activities, including ATF and CI/CD pipelines. Create documentation, user guides, and support materials. Technical Skills & Tools: JavaScript, Glide API, Flow Designer ServiceNow Studio, App Engine Studio ITSM, HRSD, CMDB, Service Catalog, Knowledge Management REST/SOAP integrations Agile tools (JIRA), Git, Jenkins (optional but nice to have) Possesses prior development experience in other programming languages such as Java, C++, and Python, demonstrating versatility and adaptability across different technology stacks Ideal Candidate Profile: 5-7 years of hands-on ServiceNow development experience in a professional setting Strong understanding of platform configuration and customization At least one active ServiceNow certification (CSA mandatory, CAD) Solid problem-solving, communication, and debugging skills Motivated to grow toward a senior developer or architect track Core Competencies: Ownership and delivery mindset Technical curiosity and willingness to learn\ Quality and detail-oriented Team player with effective collaboration skills Good to have Skills : Excellent customer interfacing skills. Excellent written and verbal communication skills. Participating in Daily Standups and weekly reviews Strong attention to detail and outstanding analytical and Problem-solving skills. Understanding of Business, emerging technologies in relevant industry (Banking/CIAM ) , strong understanding of trends (market and technology) in areas of specialization. Skills: ServiceNow Core System ServiceNow Development Continuous Integration Python

Should have Implementation experience in ServiceNow Discovery & IRE modules Experience in ServiceNow ITOM modules: Service Mapping, Discovery, Event Management, Cloud Management, Orchestration, CMDB and Asset Management Should Have Implements the governance, policy, and direction of the CMDB Works closely with the CMDB Governance, Asset Management, Application and ITSM teams Works with the Discovery administrator to ensure accurate data representation in the CMDB Works with owners of data sources that are used to populate the CMDB. Contact Person - Mithra Dayalan.

We have Great opportunity for ServiceNow ITSM/ITOM Developer at Bangalore location Note- There would be shift timing of APAC working hrs Starting from 3:30am to 12pm IST and 5 days WFO at Bangalore Location Location Bangalore Exp 9yrs to 12yrs Notice period Immediate – 30 days JD as given below: Primary Skills Required ServiceNow ITSM & ITOM Java & Python scripting Power Platform / Low-code platforms Key Responsibilities Ticket Management : Monitor and resolve incidents, problems, and service requests within SLA. Platform Maintenance : Perform patching, monitoring, and annual upgrades. Solution Development : Build and implement ServiceNow solutions based on business requirements. Collaboration : Work with business analysts and project managers to provide expert guidance. End-to-End Delivery : Handle full lifecycle of ServiceNow solutions including configuration, enhancement, release management. Customization : Design forms, workflows, dashboards, reports, integrations, and scripts. Continuous Improvement : Identify improvement areas and contribute to CSI initiatives. Agile & ITIL Compliance : Follow Agile methodology and ITIL processes. Testing & Documentation : Maintain testing protocols and documentation. Knowledge Sharing : Mentor junior staff and create knowledge base articles. Automation & Innovation : Drive automation initiatives using Flow Designer and collaborate on custom solutions. Reporting & Analysis : Extract data and report on KPIs like ROI, adoption rates, and automation effectiveness. Experience & Qualifications 6+ years in ServiceNow administration, development, upgrades, and implementation. Strong knowledge of: ITSM, ITOM, Discovery, Asset Management, Service Catalog Custom app development, CSM, Portal design ServiceNow Support Portal (HI Portal) Experience with Java/Python scripting and Power Platform If JD is matching to your profile kindly share details and updated resume on GAYATRI.RAJESH-GUPTA@CAPGEMINI.COM

Role Overview : We are seeking a seasoned Flexera Tooling Implementation Specialist with extensive hands-on experience in the end-to-end implementation, configuration, and management of the Flexera Software Asset Management (SAM) tool. As a tooling expert and solution architect, you will be responsible for ensuring the Flexera platform is correctly deployed, maintained, and aligned with customer needs. Key Responsibilities : - Independently configure and install the Flexera SAM tool with minimal supervision. - Ensure high availability, reliability, and optimal performance of the Flexera environment. - Upload, manage, and maintain accurate data within the Flexera SAM platform. - Perform regular system maintenance tasks including backups, patches, and upgrades. - Administer user roles and access, aligned with organizational policies. - Continuously monitor system health and proactively resolve any technical issues. - Manage and maintain the infrastructure hosting the SAM solution, ensuring adequate resources. - Escalate and manage vendor support tickets, and collaborate closely with vendor teams. - Maintain all data feeds and system integrations connected to the Flexera SAM tool. - Perform scheduled and ad-hoc data uploads and updates. - Upgrade the Flexera platform and its modules in line with evolving customer requirements. Required Qualifications : of experience in IT tools implementation, with a strong focus on SAM tools. - Proven hands-on experience in configuring and deploying both on-premise and cloud instances of Flexera SAM. - Deep understanding of Flexeras modules, data connectors, platform architecture, and capabilities. - Technical expertise in Flexera features, limitations, and implementation best practices. - Skilled in designing and implementing frameworks to assess and improve tool maturity. - Ability to create tailored implementation plans based on customer business and technical requirements. - Strong analytical, problem-solving, and communication skills. - Experience working with cross-functional teams and stakeholders. Nice to Have : - Flexera certifications or formal training. - Experience with integration of Flexera SAM with other ITSM or CMDB platforms (e. , ServiceNow). - Familiarity with license compliance, software metering, and audit support practices.

SUMMARY Key Responsibilities: Design, develop, and implement Platform Performance Analytics solutions in ServiceNow. Configure data sources, indicators, breakdowns, and widgets in the PA module. Develop interactive dashboards, scorecards, and reports aligned to stakeholder needs. Optimize data collection jobs and ensure the accuracy and timeliness of analytics data. Work with process owners and business analysts to translate business goals into measurable KPIs. Maintain data governance standards and enforce best practices in analytics modelling. Support ongoing enhancement, troubleshooting, and optimization of existing PA solutions. Participate in sprint planning, code reviews, and agile ceremonies as part of a development team. Collaborate with integration teams for cross-platform data modelling (e.g., CMDB, Incident, Change). Provide mentorship to junior developers as needed. Required Skills & Experience: 5+ years in ServiceNow development, with 2+ years in Performance Analytics. Strong knowledge of ServiceNow PA components: indicators, time series, breakdowns, etc. Hands-on experience with JavaScript, Glide APIs, and ServiceNow REST APIs. Expertise in ServiceNow modules: ITSM, CMDB, and Incident/Change Management. Familiarity with data visualization and storytelling best practices. Certified Implementation Specialist Performance Analytics preferred. Desirable: ITIL v4 Foundation certification. Experience with ServiceNow Reporting, CMDB Health, or ITOM integrations. Background in data modelling, ETL, or BI platforms a plus.

WALKIN DRIVE - 11th, 12th Sept : between 2 pm to 5 pm only. 13th Sept, Saturday : between 9 am to 12 pm only. Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called Mega Banks of Japan. MGS was established in the year 2020 as part of Mizuhos long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Banks domestic and overseas offices and Mizuhos group companies across the globe. At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGSs development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS. Whats in it for you? Immense exposure and learning Excellent career growth Company of highly passionate leaders and mentors Ability to build things from scratch Company website : - https://www.mizuhogroup.com/asia-pacific/mizuho-global-services 1) ServiceNow CMDB Engineer (SNOW Developer) We are seeking an experienced ServiceNow CMDB Engineer to join our IT Service Management team. The ideal candidate will have 58 years of hands-on experience in ServiceNow CMDB implementation, configuration, and maintenance. This role is responsible for designing, developing, and supporting the Configuration Management Database (CMDB) and ensuring data integrity, accuracy, and compliance with organizational standards. Key Responsibilities Design, implement, and maintain the ServiceNow Configuration Management Database (CMDB) to ensure accurate representation of infrastructure and application assets. Configure and customize ServiceNow CMDB modules, including Discovery, Service Mapping, and integrations with external data sources. Develop and maintain CMDB data models, relationships, business rules, workflows, and automation scripts. Collaborate with IT, application, and business stakeholders to gather requirements and translate them into CMDB solutions aligned with ITIL best practices. Monitor, analyze, and improve CMDB data quality, completeness, and consistency through regular audits and reconciliation processes. Troubleshoot and resolve CMDB-related issues, providing advanced support and guidance to other ServiceNow users. Document CMDB processes, configurations, procedures, and standards. Train and mentor junior team members and end-users on CMDB functionality and best practices. Participate in ServiceNow upgrades, enhancements, and testing related to CMDB and associated modules. Required Skills & Qualifications Bachelors degree in Computer Science, Information Technology, or a related field. 58 years of hands-on experience with ServiceNow, with a strong focus on CMDB and ITSM modules. Solid understanding of ServiceNow CMDB architecture, Discovery, Service Mapping, and integration techniques. Proficiency in JavaScript, Glide API, and ServiceNow scripting. Experience with data import/export, transformation, and reconciliation processes. Strong knowledge of ITIL processes, especially Configuration Management. Excellent analytical, troubleshooting, and communication skills. Preferred Qualifications ServiceNow certifications (e.g., Certified Implementation Specialist CMDB, ITSM). Experience with cloud infrastructure integrations (AWS, Azure, etc.). Familiarity with other ServiceNow modules (ITOM, ITAM, SecOps). Knowledge of data governance and data quality best practices. Experience working in Agile/Scrum environments. 2) ServiceNow Administrator (SNOW Implementation) We are seeking an experienced ServiceNow Administrator to perform day-to-day operations/tasks/activities of IT Service Management processes using the ServiceNow platform. The ideal candidate will have 5-8 years of relevant experience and a strong background in ITIL, process improvement, and ServiceNow Administration. Key Responsibilities Administer and maintain the ServiceNow platform, with a focus on IT Service Management (ITSM) modules such as Incident, Problem, Change, Request, and Knowledge Management. Configure and optimize ServiceNow workflows, business rules, UI policies, and notifications to meet business requirements. Design, develop, and maintain reports and dashboards within ServiceNow to support operational, management, and compliance needs. Monitor platform performance and ensure high availability, reliability, and data integrity. Collaborate with stakeholders to gather requirements, troubleshoot issues, and implement enhancements. Perform regular platform upgrades and patching, ensuring compatibility and security. Manage user roles, groups, and permissions to maintain proper access controls. Document configurations, processes, and procedures for ongoing support and knowledge sharing. Support integration of ServiceNow with other enterprise systems as needed. Provide end-user training and support on ITSM modules, reporting, and dashboard features. Required Skills & Qualifications Bachelors degree in Computer Science, Information Technology, or a related field. 58 years of experience as a ServiceNow Administrator, with proven expertise in ITSM modules. Strong experience in creating and managing ServiceNow reports and dashboards. Proficiency in ServiceNow configuration, including workflows, business rules, UI policies, and notifications. Solid understanding of ITIL processes and ITSM best practices. Experience with user and access management in ServiceNow. Strong analytical, problem-solving, and communication skills. Experience documenting technical processes and procedures. Preferred Qualifications ServiceNow System Administrator certification. Experience with ServiceNow Performance Analytics. Familiarity with ServiceNow integrations (REST/SOAP APIs). Knowledge of scripting languages (JavaScript, GlideScript) within ServiceNow. Experience working in large, complex enterprise environments. ITIL Foundation certification or higher. Experience with additional ServiceNow modules (ITOM, HRSD, etc.). 3) IT Server Infrastructure (SO) The IT Server Specialist is responsible for designing, implementing, maintaining, and optimizing the organization's and network infrastructure. This includes ensuring high availability, security, and performance of systems to support business operations. The role requires expertise in server management, network architecture, troubleshooting, and collaboration with cross-functional teams to meet organizational goals. Key Responsibilities Install, configure, and maintain physical and virtual servers (e.g., Windows Server, Linux, VMware, Hyper-V). Monitor server performance, availability, and capacity to ensure optimal operation. Perform regular backups and disaster recovery testing to safeguard data. Apply patches, updates, and security configurations to servers to protect against vulnerabilities. Manage Active Directory, DNS, DHCP, and other server roles. Security and Compliance: Implement and enforce security policies, procedures, and best practices for servers and networks. Conduct regular vulnerability assessments and penetration testing. Ensure compliance with industry standards and regulations (e.g., GDPR, ISO 27001). Required Skills & Qualifications Strong knowledge of server operating systems (Windows, Linux). Experience with virtualization technologies (VMware, Hyper-V). Familiarity with cloud platforms (AWS, Azure, Google Cloud) Support and Troubleshooting: Provide technical support for server and network-related issues. Document and resolve incidents in a timely manner using ticketing systems. Conduct root cause analysis and implement preventive measures. Problem-Solving: Ability to diagnose and resolve complex Server issues. Analytical mindset with a focus on root cause analysis. Communication: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical stakeholders. Certifications (Preferred): Cisco CCNA/CCNP Microsoft Certified: Azure Administrator Associate VMware Certified Professional (VCP) Experience: 5-7 years of experience in server administration. Hands-on experience with enterprise-grade infrastructure. Work Environment: On-site work model depending on organizational requirements. May require after-hours support during emergencies or scheduled maintenance. Collaboration with IT teams, vendors, and external service providers. Key Performance Indicators (KPIs): Server uptime and availability. Incident response and resolution times. Compliance with security standards. Address: - Mizuho Global Services India Pvt. 11th Floor, Q2 Building Aurum Q Park, Gen 4/1, Ttc, Thane Belapur Road, MIDC Industrial Area, Ghansoli, Navi Mumbai- 400710. Please Note : Candidates residing within 20KMs radius from the office location will ONLY be considered. WALKIN DRIVE - 11th, 12th Sept : between 2 pm to 5 pm only. 13th Sept, Saturday : between 9 am to 12 pm only.

Key Responsibilities Architect and implement scalable analytics solutions using ServiceNow Performance Analytics and Platform Analytics modules. Lead performance tuning initiatives across the ServiceNow platform, ensuring optimal response times and system reliability. Design and develop KPIs, dashboards, and reports that provide actionable insights to business stakeholders. Collaborate with platform architects, developers, and business analysts to define data models and analytics strategies. Mentor and guide junior engineers and analytics developers on best practices and architectural decisions. Drive innovation by integrating AI/ML capabilities into analytics workflows where applicable. Ensure data integrity, security, and compliance across all analytics implementations. Participate in platform upgrades, patching, and performance benchmarking. Required Experience 12+ years of software engineering experience, with 5+ years in ServiceNow ITSM, GRC, HRMS, platform development. 3+ years of hands-on experience with Performance Analytics, Platform Analytics, or Operational Intelligence in ServiceNow. Proven experience in JavaScript, GlideScript, and REST/SOAP APIs. Strong understanding of ServiceNow architecture, including CMDB, Flow Designer, and IntegrationHub. Experience with data modeling, ETL processes, and data visualization tools. Familiarity with AI/ML integration in analytics workflows is a plus. Experience working in Agile/Scrum environments. Technical Skills ServiceNow Performance Analytics, Platform Analytics, and Reporting JavaScript, AngularJS, HTML/CSS REST/SOAP Web Services GlideRecord, GlideAggregate, GlideAjax Data visualization and dashboarding ServiceNow Studio and Application Scoping CI/CD tools (Jenkins, Git, etc.) Monitoring tools (e.g., Splunk, Dynatrace) for performance analysis Soft Skills Strong analytical and problem-solving skills Excellent communication and stakeholder management Leadership and mentoring capabilities Ability to work independently and in a team environment

Skills: ServiceNow, ITAM, ITOM, HRSD, CSM with ServiceNow Vulnerability Response and cybersecurity principle knowledge.

About The Role The ESM Consultant focuses on all of the Service Integration and Service Management lifecycle stages and associated processes. They are a recognized subject matter expert in one or more of the lifecycle stages or processes. They are an expert in related areas such as governance, industry standards or regulatory compliance. About The Role - Grade Specific The ESM Consultant focuses onall ofthe Service Integration and Service Management lifecycle stages and associated processes.They are a recognized subject matter expert in one or more of the lifecycle stages or processes. They are an expert in relatedareas such as governance, industry standards or regulatory compliance. This role mentors and builds strong delivery teams andmanages the customer relationships. They also assist sales in solutions and pre-qualification efforts and oversees multipledelivery areas.

Your Role Develop and configure custom applications and modules within the ServiceNow platform. Implement workflows, business rules, UI policies, client scripts, and REST/SOAP integrations. Customize forms, fields, and tables to meet evolving business requirements. Collaborate with cross-functional teams to translate functional needs into technical solutions. Maintain and enhance core modules like Incident, Problem, Change, CMDB, and Knowledge Management. Your Profile 6+ years of hands-on experience in IT Strong understanding of ServiceNow architecture, scripting (JavaScript), and UI/UX customization. Proficient in ServiceNow Studio, Flow Designer, and IntegrationHub. Familiarity with ITIL processes and frameworks. ServiceNow Certified Application Developer or System Administrator certification is a plus. What you"ll love about working here You can shape yourcareerwith us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work oncutting-edge projectsin tech and engineering with industry leaders or createsolutionsto overcome societal and environmental challenges.

About The Role Responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. They install, maintain, patch, upgrade and continuously improve the operating environment. About The Role - Grade Specific Responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. Providesmaintenance and support for all system in scope, installs, configures, and tests operating systems, troubleshoots and conductsincident resolution, liaise with other IT teams and 3d party vendors Develops and executes plans for patching, maintainssecurity, backup, and redundancy strategies, Develops capabilities on emerging technologies, defines processes, conducts complianceand quality checks, and identifies opportunities for improvements and efficiencies Skills (competencies)

About The Role - Grade Specific YourRole: Weareseekingaskilled ServiceNowDeveloper todesign,develop,andimplementsolutionsontheServiceNowplatform.Theidealcandidatewillhavehands-onexperiencewithcoremodulesincluding ITSM,CSM,FSM,andHRSD ,andastrongunderstandingofServiceNowbestpracticesandarchitecture. Inthisrole,youwillplayakeyrolein: DevelopandconfigurecustomapplicationsandworkflowsontheServiceNowplatform. Implementandmaintainmodulessuchas ITSM(Incident,Problem,Change),CSM(CustomerServiceManagement),FSM(FieldServiceManagement),andHRSD(HRServiceDelivery) . Collaboratewithstakeholderstogatherrequirementsandtranslatethemintotechnicalsolutions. IntegrateServiceNowwithexternalsystemsusingREST/SOAPAPIs. Performsystemanddataanalysis,troubleshooting,andissueresolution. Maintaindocumentationandensurecompliancewithdevelopmentstandards. Required Skills: Strongproficiencyin ServiceNowdevelopment includingscripting(JavaScript),UIpolicies,businessrules,andflowdesigner. Experiencewith ITSM,CSM,FSM,HRSD modules. KnowledgeofServiceNowarchitectureanddatamodel. FamiliaritywithAgile/Scrummethodologies. Excellentproblem-solvingandcommunicationskills. Skills (competencies)

Your Role Develop and configure ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB). Customize workflows, business rules, UI policies, client scripts, and integrations. Collaborate with process owners and stakeholders to gather requirements and translate them into technical solutions. Implement and maintain ServiceNow integrations with third-party tools (e.g., LDAP, SCCM, monitoring tools). Perform upgrades and patches, ensuring platform stability and performance. Create and maintain technical documentation, including design specs, test plans, and user guides. Your Profile 6 to 9 years of enterprise IT experience with advanced expertise in ServiceNow implementations, including design, configuration, and deployment of ITSM solutions. Strong technical knowledge in ServiceNow scripting and system components, including Business Rules, Script Includes, UI Actions, UI Policies, Forms, Menus, Notifications, Imports, Transforms, Web Services, and Content Management. Proven experience in developing, designing, configuring, and rolling out new application modules, workflows, and service catalog requests tailored to business needs. Hands-on proficiency in client-side and server-side JavaScript, ServiceNow APIs, and all scripted aspects of the platform, including Scheduled Jobs and automation routines. Skilled in Service Portal and Widget development, third-party tool integrations, and CMDB data integration, with a solid understanding of ITSM best practices and a track record of delivering scalable, enterprise-grade solutions. What will you love working at Capgemini Work with the latest ServiceNow tools and practices aligned with its roadmap for innovative solutions. Collaborate with cross-functional teams including architects, business analysts, and client stakeholders. Contribute to large-scale rollouts and multi-country implementations of ITSM modules. Location - Bengaluru,Chennai,Coimbatore,Gurugram,Hyderabad,Mumbai,Noida,Pune

Job Description for Major Incident Management: Manages incidents for Client production systems Responsible for the efficiency & effectiveness of Incident process within the Organization Classification and Prioritization of all incidents based on impact and urgency Engage resources to resolve the major incidents and thus avoid customer/business impact Provides immediate response and coordination aimed at minimizing the duration of service interruptions. Make decisions regarding real-time incident resolution activities and management escalation updates. Acts as a liaison between the business and technology teams for high severity incidents (priority 1, 2 and 3 spanning across the entire enterprise) and escalates as appropriate. Compiles the enterprise post-incident report (RCA) Support software engineering, technical operations, Information Technology, Information security, and customer support teams, and others who are responsible for assessing and triaging incident escalations Send communication updates for all incidents until incident resolution Manage communications to internal stakeholders, leadership – Communication process is internal only Proactively using monitoring and alert applications to identify incidents Perform minor incident remediation actions based on runbooks and SOPs Perform minor change activities after hours based on runbooks and SOPs Work schedule model is shift work - Work in one of 2 night shifts Sunday – Tuesday / Every other Wednesday 8pm – 8am central Thursday – Saturday / Every other Wednesday 8pm – 8am central

Role Overview : We are seeking a seasoned Flexera Tooling Implementation Specialist with extensive hands-on experience in the end-to-end implementation, configuration, and management of the Flexera Software Asset Management (SAM) tool. As a tooling expert and solution architect, you will be responsible for ensuring the Flexera platform is correctly deployed, maintained, and aligned with customer needs. Key Responsibilities : - Independently configure and install the Flexera SAM tool with minimal supervision. - Ensure high availability, reliability, and optimal performance of the Flexera environment. - Upload, manage, and maintain accurate data within the Flexera SAM platform. - Perform regular system maintenance tasks including backups, patches, and upgrades. - Administer user roles and access, aligned with organizational policies. - Continuously monitor system health and proactively resolve any technical issues. - Manage and maintain the infrastructure hosting the SAM solution, ensuring adequate resources. - Escalate and manage vendor support tickets, and collaborate closely with vendor teams. - Maintain all data feeds and system integrations connected to the Flexera SAM tool. - Perform scheduled and ad-hoc data uploads and updates. - Upgrade the Flexera platform and its modules in line with evolving customer requirements. Required Qualifications : of experience in IT tools implementation, with a strong focus on SAM tools. - Proven hands-on experience in configuring and deploying both on-premise and cloud instances of Flexera SAM. - Deep understanding of Flexeras modules, data connectors, platform architecture, and capabilities. - Technical expertise in Flexera features, limitations, and implementation best practices. - Skilled in designing and implementing frameworks to assess and improve tool maturity. - Ability to create tailored implementation plans based on customer business and technical requirements. - Strong analytical, problem-solving, and communication skills. - Experience working with cross-functional teams and stakeholders. Nice to Have : - Flexera certifications or formal training. - Experience with integration of Flexera SAM with other ITSM or CMDB platforms (e. , ServiceNow). - Familiarity with license compliance, software metering, and audit support practices.

Role Overview : We are seeking a seasoned Flexera Tooling Implementation Specialist with extensive hands-on experience in the end-to-end implementation, configuration, and management of the Flexera Software Asset Management (SAM) tool. As a tooling expert and solution architect, you will be responsible for ensuring the Flexera platform is correctly deployed, maintained, and aligned with customer needs. Key Responsibilities : - Independently configure and install the Flexera SAM tool with minimal supervision. - Ensure high availability, reliability, and optimal performance of the Flexera environment. - Upload, manage, and maintain accurate data within the Flexera SAM platform. - Perform regular system maintenance tasks including backups, patches, and upgrades. - Administer user roles and access, aligned with organizational policies. - Continuously monitor system health and proactively resolve any technical issues. - Manage and maintain the infrastructure hosting the SAM solution, ensuring adequate resources. - Escalate and manage vendor support tickets, and collaborate closely with vendor teams. - Maintain all data feeds and system integrations connected to the Flexera SAM tool. - Perform scheduled and ad-hoc data uploads and updates. - Upgrade the Flexera platform and its modules in line with evolving customer requirements. Required Qualifications : of experience in IT tools implementation, with a strong focus on SAM tools. - Proven hands-on experience in configuring and deploying both on-premise and cloud instances of Flexera SAM. - Deep understanding of Flexeras modules, data connectors, platform architecture, and capabilities. - Technical expertise in Flexera features, limitations, and implementation best practices. - Skilled in designing and implementing frameworks to assess and improve tool maturity. - Ability to create tailored implementation plans based on customer business and technical requirements. - Strong analytical, problem-solving, and communication skills. - Experience working with cross-functional teams and stakeholders. Nice to Have : - Flexera certifications or formal training. - Experience with integration of Flexera SAM with other ITSM or CMDB platforms (e. , ServiceNow). - Familiarity with license compliance, software metering, and audit support practices.

ServiceNowEngineer / ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing Configuration Chgs Review System Performance Answer Platform Level Questions Certificate Management Firewall Rule Management Functional ID/Service Account Management Manage passwords in 5/3 Vaults Monitor Daily, weekly and monthly jobs Manage 30+ Integrations with other systems Review Error Logs Software Code Management (e.g. GitHub) Data Extracts Audit Support Maintain prod and non-prod environments (10) Code Reviews Maintain 5/3 development standards

Preferred locations are Bengaluru About the Role- We are seeking an experienced ServiceNow CMDB Configuration Specialist to customize, maintain, and ensure data accuracy within the CMDB. You will collaborate with multiple teams to define and implement CMDB policies and ensure the integrity of configuration data across the enterprise. Key Responsibilities- Customize CMDB using JavaScript, workflows, and UI policies. Develop and maintain scripts for data imports, transformations & normalization. Create/manage CI relationships and perform data integrity checks. Ensure accuracy of CMDB data, including dependencies & relationships. Define and implement CMDB standards, policies, and procedures. Perform regular audits & reconciliation of CMDB data. Troubleshoot & resolve CMDB-related issues. Qualifications & Skills- 5.5-8 years of experience with ServiceNow CMDB management & customization. Strong knowledge of ITIL processes & best practices. Hands-on experience with JavaScript, workflows, UI policies in ServiceNow. Excellent communication & cross-team collaboration skills. Strong analytical skills with a focus on accuracy and data quality. Location - Preferred locations are Bengaluru, Hyderabad, Pune, Noida, Gurgaon)

Responsibilities: * Collaborate with stakeholders on data requirements and reporting needs. * Develop performance metrics and dashboards using ServiceNow platform. Solid knowledge of ServiceNow modules: ITSM, SPM, HRSD, WSD, ITOM, CMDB . Work-Remote Work from home

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Location: Remote Mandatory Key Skills itil,system administration,itsm,active directory,patch management,cmdb,remedy developer,bmc remedy,html,css,incident management,servicenow development,change management,itil processes*,servicenow itsm*,itsm modules*,servicenow*,javascript*