1640 Cmdb Jobs - Page 29

Here is how, through this exciting role, you will contribute to BMC's and your own success : Provides courteous, efficient, and professional technical support by phone and email to customers across a broad range of industries. Develops competence and expertise in routine tasks, gaining specialized knowledge of the relevant BMC technologies. Troubleshoots intermediate to a complex range of problems, recommends appropriate actions and manages competing priorities, develops expertise in use of sophisticated tools, analysis of logs, and coordination with all available resources to resolve issues.. Uses professional concepts and company policies and procedures to solve a variety of problems of moderate - advanced scope, where analysis of situations or data requires a review of identifiable factors. Provides support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. Uses written communication skills to update case documentation, manage customer expectations, consume, modify and create knowledge base articles. Escalates issues and works directly with Research and Development to resolve complex support problems. May work on customer support-related projects and other initiatives as assigned. Periodic weekend work will likely be required once appropriate levels of expertise are reached. To ensure youre set up for success, you will bring the following skillset & experience : 5+ years of related experience supporting software products, ideally in a Truesight, Netreo or Helix ITOM environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to describe and practical solutions to technical support problems. Highly motivated, independent and flexible, with strong team-directed abilities and a collaborative attitude. Ideally, exposure to the installation, configuration, administration and troubleshooting, or otherwise advanced use of, relevant BMC products like TrueSight Operations Management, Netreo or BMC Helix Operations Management, AIOps, Intelligent Integration, Intelligent Automation or any other BMC ITOM Products. The Ability to duplicate a customer's specific software error to define the cause. Experience debugging with software development tools. Strong verbal and written communication skills (English, with the possibility of other languages) and the ability to interpret and answer complex technical questions, provide customer follow-up and contribute to knowledge base content Key Skills Bachelors Degree (BE/B.Tech/BCA/MCA) with 5-10 years of hands-on experience in IT. Minimum of 6+ years working directly in a Technical Support Role. - Unix/Linux System/security, Networking concept and basic scripting and Container/K8 knowledge (Support Profile) Added Advantage Working knowledge (hands-on experience) of BMC Products TrueSight/Helix Operations Management, ITOM, Intelligent Integration, Intelligent Automation or AIOps (Service Monitoring), TrueSight Server Automation, Network Automation or TrueSight Orchestration or Netreo Hands-on experience in troubleshooting operating systems-related issues.

Overview The ServiceNow Platform Architect is responsible for designing, implementing, and managing the ServiceNow platform within PepsiCo. This role ensures the platform meets business requirements, aligns with enterprise architecture, follows best practices and supports PepsiCos strategic objectives. The architect will collaborate with various stakeholders to understand their needs, provide technical leadership, and drive the continuous improvement of the platform. Key responsibilities include overseeing the development of custom applications, integration with other systems, maintaining data integrity, and ensuring the platform's performance, security and scalability. The ideal candidate will possess deep technical expertise in ServiceNow, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical teams. Responsibilities Develop and maintain the overall ServiceNow platform architecture, ensuring alignment with business goals and industry best practices. Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements. Provide technical leadership to a team of ServiceNow developers and administrators. Collaborate with IT and business stakeholders to understand requirements and assist in translating them into effective ServiceNow solutions. Oversee the implementation and configuration of ServiceNow modules. Ensure adherence to coding and configuration standards. Design and implement integrations between ServiceNow and other enterprise systems to streamline processes and data flow. Participate in establishing and enforcing guardrails, policies, and ensuring compliance with security standards and regulations. Collaborate with cross-functional teams, including IT teams, business units, and external vendors, to gather requirements and ensure successful platform implementation. Act as a bridge between technical and non-technical stakeholders, facilitating effective communication. Create and maintain technical documentation, including architectural diagrams, configuration guides, and best practice documentation. Provide training and mentorship to team members to enhance their ServiceNow skills. Qualifications Key Skills/Experience Required Overall 8+ years of IT experience Bachelors degree in computer science or information technology, masters degree preferred. Proven experience of 5+ years as a ServiceNow Platform Architect, with a strong focus on platform design and implementation. ServiceNow Architect certification is highly desirable. In-depth knowledge with implementation experience with 1 or more products. Proven experience leading ServiceNow implementations, including customization, integration, and development. In-depth understanding of ServiceNow platform architecture, ServiceNow modules, scripting, integrations, and best practices. Exposure to technologies like Java Script, jQuery, AJAX, XML, HTML, CSS, AngularJS, Jelly and Web Services Integration (REST and JSON, XML) ServiceNow Portal and/or Mobile solution delivery experience. Experience in Agile methodologies and DevOps practices. Familiarity with ITIL processes and frameworks. Excellent problem-solving and analytical skills, with the ability to propose innovative solutions to complex technical challenges. Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Influencing skills, including the ability to develop positive relationships with IT and business partners. Leadership abilities, with the capability to mentor and guide ServiceNow developers. Excellent communication skills - must be able to convey complex technical concepts in a clear and concise manner. Adaptability, teamwork and time management

The Opportunity: This role would be part of the Managed Services team and is responsible for Application Management, Support and Maintenance. Application Management and Support involves day-to-day application administration and support function. Support would be both proactive as well as reactive based on whether the engineer is action on a tip off from an alert, or from a manual observation, or from a customer ticket. Application Maintenance involves developing fixes for defects in code. You are great at: Providing Application Support for OpenText AppWorks (formerly Process Suite) Software maintenance for applications written and running on top of AppWorks or Process Suite Proficiency and solid understanding of either Linux or the Windows operating system High level understanding of IaaS environments like Azure, Amazon AWS Preferably worked on application support and/or application maintenance projects for OpenText AppWorks or Process Suite Experience working in an ITIL, ISO27001, SOC etc., standards environment is a definite plus What it takes: 5+ years of Experience into Java with Appworks. Provide Support for applications developed on AppWorks or Process Suite Work in shifts morning, afternoon, night and regular on rotation basis Application maintenance: developing code fixes on top of AppWorks or Process Suite Document resolutions for incidents, problems in the ticketing system, knowledge sharing platform, known error db. etc. Manage and maintain application, system configurations in a CMDB Manage and maintain artefacts like design documents, deployment diagrams etc. Good oral and written communication skills for conversations with customer side technical/functional personnel on incidents, problems, changes etc. Well acquainted change management procedures, and capable of change engineering with ability to develop clear and detailed documentation around the changes Ability to guide junior engineers in their roles and responsibilities Report status on various topics promptly to reporting manager Understand escalations, impending failures and/or impending escalations alert the management and lead the team effectively on technical topics Conduct system audits to assess the health of a solution/application Attention to detail and quality consciousness must have traits

Hello, I hope you are doing well! We have great opportunity for Servicenow CMDB Developer. Exp - 3 yrs to 12yrs Notice period - Immediate - 30 days Location - PAN India Mandatory skillset - Design and develop CMDB data models, CI classes, and relationships in ServiceNow. Implement and maintain Discovery and Service Mapping to populate and update the CMDB. Integrate external data sources with the CMDB using APIs, MID Servers, and ETL tools. Ensure data integrity, normalization, and compliance with CMDB governance policies. Collaborate with stakeholders to define CI requirements and support ITSM, ITOM, and other ServiceNow modules. Develop and maintain CMDB health dashboards, audits, and reconciliation processes. Troubleshoot and resolve CMDB-related issues, including data quality and performance. Document CMDB architecture, processes, and procedures. Stay current with ServiceNow platform updates and CMDB best practices. Required Qualifications: Bachelors degree in Computer Science, Information Systems, or a related field. 3+ years of hands-on experience with ServiceNow CMDB development and administration. Strong understanding of CMDB data models, CI classes, and relationships. Experience with ServiceNow Discovery, Service Mapping, and MID Server configuration. Proficiency in scripting (JavaScript, Glide) and ServiceNow APIs. Familiarity with ITIL and Configuration Management processes. Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Preferred Qualifications: ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist – CMDB or Discovery. Experience with third-party integration tools (e.g., SCCM, SolarWinds, Qualys). Knowledge of ITOM, ITSM, and Asset Management modules. Experience in Agile/Scrum environments. If JD is matching to your profile kindly share below details and updated resume on GAYATRI.RAJESH-GUPTA@CAPGEMINI.COM Total Exp Relevant Exp Notice Period – Current CTC – Expected CTC – Current Company - Having all previous companies documents Offer Letter/Reliving letter/PF/Experience letter – Y/N Available for interview on 12th July pls mention time - Ok with 24*7 Rotational shifts – Y/N PAN Number - Thanks & Regards, Gayatri Gupta GAYATRI.RAJESH-GUPTA@CAPGEMINI.COM

We are looking for an experienced and dynamic Application Support professional to join our Asset Management client located in Pune/Mumbai. In this high-impact role, you will serve as the service owner for key investment applications such as Aladdin, Bloomberg, and WSO. Your responsibilities will include ensuring seamless support, service improvement, and operational excellence across different global time zones. You will collaborate closely with cross-functional teams and strategic partners to address complex issues, manage incidents, and foster continuous improvement in front-office systems. This role is ideal for individuals who excel in fast-paced environments and possess a combination of robust technical expertise and stakeholder engagement skills within the asset management sector. The ideal candidate will have over 10 years of experience in the financial services industry, with a specific focus on asset management technology. Additionally, a minimum of 5 years of hands-on experience in service management or application support within front-office environments is required. Proficiency in Front office platforms like Aladdin, Charles River, Bloomberg, etc., is essential. Candidates should demonstrate the ability to troubleshoot application and trade-related issues using logs, queries, and MI tools. Familiarity with market data tools such as Bloomberg Terminal, Reuters, EIKON is preferred. Exposure to ITIL practices and tools like ServiceNow, JIRA, Confluence, CMDB is a plus. A strong understanding of the trade life cycle, FIX protocols, OMS/EMS platforms (Bloomberg, MarketAxess, TradeWeb) is necessary. Successful candidates will have a proven track record of collaborating with global stakeholders in agile, cross-functional setups. Deep comprehension of investment workflows, front-office operations, financial instruments, and global market regulations is required. This position requires the ability to work effectively across different time zones, including UK, Europe, APAC, and Americas. For further information or to express your interest, please contact us at ruchita.khole@credencehrservices.com.,

A ServiceNow Dev Lead is responsible for designing, developing, and implementing solutions within the ServiceNow platform. You will work closely with business stakeholders, administrators, and IT teams to customize and optimize ServiceNow applications. Your role involves developing teams, implementing best practices, and aligning ServiceNow solutions with business objectives. Key Responsibilities Mentor ServiceNow developers, ensuring best practices in coding, configuration, and integrations. Define and execute the ServiceNow development roadmap, aligning with organizational goals. Collaborate with IT leadership and stakeholders to drive platform adoption and innovation. Establish governance frameworks, coding standards, and security protocols for ServiceNow development. You will be responsible for designing, developing, and deploying ServiceNow applications, service catalog items, workflows, and integrations while providing effort and schedule estimates. Provide technical solutions, design, and development guidance to the engineering team for various ServiceNow modules. Lead complex integrations with third-party applications using different technologies. Implement automation, AI/ML-driven workflows, and ServiceNow best practices to enhance business processes. Ensure compliance with ITIL frameworks, security policies, and ServiceNow standards. Support the Operations/SRE team to manage system upgrades, patching, and overall platform stability. Collaborate with business units, IT teams, and ServiceNow administrators to gather requirements and translate them into solutions. Support the Transformation lead for continuous service improvement and Ops Lead for platform management activities. Technical Expertise Required Skills & Qualifications: - Strong expertise in JavaScript, Glide API, AngularJS, HTML, CSS, and ServiceNow development frameworks. - Deep knowledge of ITSM, ITOM, CMDB, HRSD, SecOps, CSM, and custom application development on ServiceNow. - Proven experience in enterprise-wide integrations and ServiceNow architecture design. - Experience in CI/CD, DevOps methodologies, and Agile/Scrum development. Certifications - ServiceNow Certified System Administrator (CSA), - Certified Application Developer (CAD), - Certified Implementation Specialist (CIS) is preferred. Experience Required: - Bachelor's or master's degree in IT or Computer Science. - 7 to 10 years of experience in ServiceNow development and leadership roles. About Our Company Ameriprise India LLP has been providing client-based financial solutions for over 125 years. We are a U.S.-based financial planning company headquartered in Minneapolis with a global presence, focusing on Asset Management and Advice, Retirement Planning, and Insurance Protection. Join our inclusive, collaborative culture that rewards contributions and offers opportunities for growth and community involvement. If you are talented, driven, and seeking to work for an ethical company that values its employees, consider a career at Ameriprise India LLP. Full-Time/Part-Time Full time Timings (4:45p-1:15a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology,

We are hiring a ServiceNow ITOM Developer with 58 years of experience to join our team in a full-time role supporting enterprise IT operations. The ideal candidate must have strong hands-on expertise in ServiceNow ITOM modulesspecifically CMDB, Discovery, and Service Mapping. Responsibilities include configuring MID Servers, implementing discovery patterns, and scripting probes and sensors to enhance infrastructure visibility and efficiency. Strong problem-solving skills and CSA, CAD certifications are mandatory. This role is open for Remote, Noida, or Hyderabad locations with a working shift of 4 AM 2 PM IST.

Posiiton name : Servicenow developer Skills : Servicenow , ITSM,CSM,SMDB,ITOM Exp : 5-12yrs Role & responsibilities Preferred candidate profile

Interested Candidate can apply using below link: Link: - https://www.jobs.global.fujitsu.com/job/ServiceNow-Multi-Skills-Senior-Technical-Consultant-2087/2087-en_US/ Role and Accountabilities: This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM and ITOM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization. Candidates will be experienced in leading ServiceNow engagements end to end, candidates will be responsible for, but not limited to, the following duties: Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives. Work closely with a team of architects, SMEs, process consultants in end to end implementations Migration of data and process from legacy tools to ServiceNow, such as BMC Remedy. Configure and build integrations with SCCM, SCOM, SAP, Workday, etc. Configure and develop enhancements on the ServiceNow platform to meet business needs for modules - ITSM and ITOM. Set up ITOM Discovery, schedules, configure CMDB health dashboard, health metrics, etc. Define business problems/opportunities with constraints, goals, budgets and timelines. Communicate technical problems and solutions to both technical and non-technical audiences. Ability to convey complex technical concepts in understandable business terms Consults with business analyst/project manager to develop appropriate technical solutions. Document and gain acceptance / approvals of selected final solutions. Execute technical solutions in capacity as a Sr. consultant. Contribute to the development of Fujitsu IP solutions in ServiceNow. Coach and advise other Developers. Qualifications Skills and Experience Requirements: Bachelor's degree with at least 5 years of ServiceNow design and development experience Development experience on the ServiceNow platform including customization of applications such as ITOM, ITSM and custom apps. Experience developing ServiceNow solutions and technical design documents from business requirements. Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers. Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API) Experience developing, implementing, and maintaining large-scale applications and systems. At least two full lifecycle ServiceNow implementations in the role of a lead consultant. Must have strong requirements gathering experience. Programming expertise in Java, JavaScript or other functional programming languages Demonstrated understanding of ITIL practices Excellent written and oral communication skills. Skills and Certifications ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines ITIL v3 certification Excellent analytical and problem-solving skills Excellent verbal and written communication skills Strong presentation development and Customer Presentation skills Successful teamwork experience & demonstrated leadership abilities

Job TitleLead Technical Consultant Experience Level: 6- 10 years Short Description: As a Lead ServiceNow Specialist, you will spearhead initiatives to optimize and expand our use of the ServiceNow platform across various business functions, including Customer Service Management, Sourcing and Procurement Operations, Legal Services Delivery, and Financial Services Operations. This leadership role demands a deep understanding of ServiceNow's capabilities, strategic vision, and the ability to translate complex business requirements into efficient technical solutions. You will lead a team of developers and collaborate closely with business stakeholders to drive innovation and operational excellence. Roles and Responsibilities: Build and oversee the design, development, and implementation of ServiceNow solutions across multiple modules such as Service Portal, Workspaces, CMDB, Service Catalog, and Now Agent. S2P, FSO, CRM, ITAM, ITOM, IRM/GRC or a combination of these modules. Responsible for the technical specifications and implementation of the ServiceNow integrations. Create and manage scripts, workflows and architecture documents. Lead the integration of ServiceNow with other low-code platforms, RPA, and IDP technologies to enhance business processes and automation. Develop and enforce best practices in code development, system architecture, and process automation while leading code and peer reviews. Conduct sophisticated troubleshooting and problem-solving across the ServiceNow platform. Direct and mentor a team of ServiceNow developers and analysts, fostering a culture of continuous improvement and professional growth. Manage key stakeholder relationships, translating complex business needs into technical specifications and ensuring alignment with business objectives. Drive innovation in IT service management, leveraging new technologies and methodologies to enhance service delivery. Build robust Integrations with other peripheral systems, middleware, application. Manage the ServiceNow upgrade process, ensuring compatibility and minimal disruption. Skills and Qualifications: Proven expertise in the ServiceNow platform, Script include Client and Server-side scripting including advanced knowledge of Service Portal, Workspaces, CMDB, Service Catalog, Knowledge Management and Change Management. Advanced proficiency in App Engine Studio, flows to build custom applications using ServiceNow OOTB and plugins. ServiceNow Portal development experience with Angular, JS, CSS, SQL/MongoDB. Strong leadership skills with the ability to lead by example in developing solutions and managing teams. Expertise in DevOps practices, including continuous integration and continuous deployment. Excellent analytical, problem-solving, and project management skills. Proficient in JavaScript, HTML, CSS, and other relevant web technologies. Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs, scripted, Web-Services, AJAX, Business Rules, SOAP, REST, SSO-SAML Exposure to configuring UI Actions/UI Policy ACL, Business Rules, Glide Scripting. Experience and Education Background: Bachelor's or master's degree in computer science, Information Systems, or a related field. 6-10 years of progressive experience in ServiceNow development and administration. Required certificationsServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), any other relevant Micro-certifications, Solutions based certifications is an advantage. Other Preferred Skills: Familiarity with additional low-code platforms, Robotic Process Automation (RPA), and Intelligent Document Processing (IDP) platforms. Experience in ITIL or similar frameworks, with certification preferred. Strong interpersonal and communication skills, capable of working directly with clients and high-level organizational leaders. Additional Information: This position offers the opportunity to be at the forefront of IT service management and digital transformation initiatives. Professional development opportunities, including training and certification in emerging technologies and leadership. Qualifications BE Job Location

We are seeking a detail-oriented and analytical Business Analyst Asset Inventory to oversee and optimize our organizations asset inventory processes. The ideal candidate will be responsible for gathering requirements, analyzing data, identifying process gaps, and supporting the implementation of systems to manage hardware, software, and other physical assets effectively. Key Responsibilities: Analyze existing asset inventory processes and identify areas for improvement in accuracy, efficiency, and compliance. Gather business requirements from stakeholders for asset tracking, procurement, and lifecycle management. Collaborate with IT, Procurement, Finance, and Operations teams to ensure seamless asset lifecycle processes (acquisition, deployment, maintenance, disposal). Design and document workflows and standard operating procedures (SOPs) related to asset inventory. Support implementation and optimization of IT Asset Management (ITAM) or Enterprise Asset Management (EAM) systems. Generate reports and dashboards for asset inventory status, trends, compliance, and audits. Ensure compliance with licensing agreements, warranties, and asset-related regulatory requirements. Conduct data quality assessments and support regular asset reconciliations and audits. Assist in building business cases for system/tool upgrades or process changes. Provide user training and support for asset management tools and practices. Required Skills and Qualifications: Bachelors degree in Business Administration, Information Technology, Supply Chain, or related field. 3-5 years of experience as a Business Analyst, preferably in Asset Management, ITSM, or Inventory Control domains. Strong analytical, problem-solving, and communication skills. Experience with asset management platforms (e.g., ServiceNow, Freshservice, Ivanti, SAP, or CMDBs). Familiarity with hardware/software lifecycle management, procurement processes, and ITIL practices. Proficiency in data analysis tools (Excel, Power BI, SQL) and process mapping tools (e.g., Visio, Lucidchart). Strong documentation skills: BRDs, process flows, SOPs, and user guides.

DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact you will have in this role: The ServiceNow Developer will be part of the Engineering team responsible for development and support of the ServiceNow products - ITSM, ITAM and ITOM, including Service Catalog, Service Portal, Operational ITIL Processes, CMDB, Discovery, Event Mgmt., and System Integrations. Your Primary Responsibilities: Assist in development and implementation of applications using ServiceNow platform capabilities Develop and implement integrations and workflows, using Flow Designer, legacy Workflow, Integration HUB, and REST Work closely with other senior engineers and product managers/Business System Analysts to understand detailed requirements and own your code to design, develop, test automation and delivery of high-quality products Develop reusable code, review and improve test cases, and collaborate with internal teams to ensure test results meet expectations Support execution of releases, product upgrades, modern technology deployments Provide 2nd level ServiceNow support, resolve incidents, Process Management and Project Coordination Perform peer reviews on the work of other team members, including the review of high-level designs, code, and test plans and results Effective communication skills, both written and verbal, with the ability to describe technical solutions to internal and external team members Experience with working in onshore/offshore team environment Qualifications: At least 4 yrs. of software development experience with at least 2+ years in ServiceNow Bachelors or Masters in Computer Science or equivalent Certification in ITIL and one of the ServiceNow Implementation Specialist (CIS) ITSM, Discovery Talents Needed for Success: Strong working knowledge in IT Service Management, and CMDB At least 2 yrs. of experience with JavaScript, HTML, AngularJS, REST APIs Familiarity with SDLC and Agile methodologies ServiceNow Platform/Scripting/APIs/Service Portal/Applications experience ServiceNow System Administrator (CSA) and Application Development (CAD) Excellent understanding of Service platform architecture, releases, and best practices ServiceNow Discovery, EM, ATFs, IT Asset Management and IT Operations Management Familiarity with Unix, Linux, Shell Scripting Practical experience with agile methodologies/tools

DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The impact you will have in this role: The Associate Director/Senior Manager - ServiceNow Engineering will be part of the Engineering team responsible for development and support of the ServiceNow products - ITSM, and ITOM, including Service Catalog, Service Portal, Operational ITIL Processes, ITAM, CMDB, Discovery, Event Mgmt., and System Integrations Your Primary Responsibilities: Manage development and implementation of applications using ServiceNow platform capabilities Manage team of engineers (developers and testers) to design, develop, test automation and delivery of high-quality products on ServiceNow platform Collaborate with Product owners, Business Analysts and stakeholders to provide engineering and architectural expertise to solution designProvide engineering expertise on ServiceNow platform to Product Team and stakeholders to influence and drive platform adoption Manage and support execution of releases, product upgrades and technology deployments Provide level-3 support to address critical incidents and manage day-to-day activities of the Engineering team Lead/represent team in Agile Scrum ceremonies, SDLC process management and be accountable for project deliverables Own and drive Engineering roadmap, work across organization and exercise influence to ensure commitment to internal/external stakeholders and product quality Produce engineering metrics and drive efficiency in SDLC processes/teams Responsible for staffing, mentoring, and maintaining high performing engineering team Collaborate with onshore/offshore team environment across US/India time zones **NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Talents needed for Success: 12+ years managing software development teams, with 4+ years in ServiceNow Bachelor's or Master's in Computer Science or equivalent Strong understanding of Service platform architecture, releases, and best practices Expertise in IT Service Management, ServiceNow Discovery, CMDB, Event Management, and ATF 5+ years with JavaScript, HTML, AngularJS, REST APIs Advanced experience with ServiceNow Platform/Scripting/APIs/Service Portal/Applications/Flow Designer/IHUB Certifications: ServiceNow System Administrator (CSA) and Application Development (CAD) SDLC and Agile methodologies expertise Skilled in managing multiple priorities and project deliverables Excellent written and verbal communication skills to explain technical solutions clearly to various audiences Preferred Skills IT Asset Management and Operations Management ServiceNow: AI/ML, UI Builder, Virtual Agent, AI Search Certifications: ServiceNow CIS ITSM, ITOM, Discovery, CMDB, CTA

Role summary A ServiceNow Performance Analytics (PA) Consultant leverages the platform's PA capabilities to help organizations gain insights into their business processes, make data-driven decisions, and improve operational efficiency. This role involves collaborating with cross-functional teams to implement PA solutions, develop dashboards and reports, and provide ongoing technical expertise and support. Key responsibilities Requirements Gathering and Design: Collaborate with business stakeholders and cross-functional teams to understand their needs, define key performance indicators (KPIs) and metrics, and identify critical business questions that can be answered using data from the ServiceNow platform. Design and develop effective ServiceNow PA applications, dashboards, and reports to visualize and track these KPIs and metrics. Implementation and Technical Expertise: Assist in the implementation and configuration of ServiceNow PA solutions, including data sources, indicators, breakdowns, and widgets. Provide technical expertise in ServiceNow administration and best practices to ensure optimal performance and functionality of the PA solution. Data Analysis and Reporting: Develop and implement performance metrics and dashboards to track progress and communicate results to stakeholders at various levels, including senior management. Provide real-time visibility into data, including trend analysis, drill-down capabilities, and predictive forecasts to enhance decision-making. Desired skills (Good to have) Experience in ServiceNow administration, including UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACLs, Import Sets, Transform Maps and Update Sets. Proficiency in JavaScript, Glide scripting, REST/SOAP APIs, and ServiceNow integration methods.

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY SKILLS AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Incident Mgmt.: Experience: 5-8 Years.

Candidate to have at least 10years of IT software consulting experience with 4 years experience supporting or implementing SPM. This role is an ServiceNow SPM Consultant to deliver customer services and support growth of the services business at Wipro. Job Description: 1. Liaison with Clients on Requirements 2. Participate in Requirement Gathering 3. Complete understanding and hands on working experience in Agile and Scrum Methodologies 4. Hands on Experience in ServiceNow Module Demos 5. Hand on Experience in cascading Technical and Functional Requirements 6. Good understanding of ServiceNow Functional aspects of ITBM / SPM Suite 7. Responsible for delivering Industry and ServiceNow best practices around ITBM / SPM, requiring a highly focused and structured individual with strong client management experience. 8. Excellent Knowledge and Hands on, on Technical Development aspects of ITBM / SPM Suite inclusive and not limited to Idea / Demand Management, PPM, Agile, Resource Management, Expense Management and Timecard Management 9. Good Understanding of Technical Verbiage and Concepts of ServiceNow Development Aspects 10. Hands on Experience in creating, maintaining, and implementing the ServiceNow Suite 11. Hands on Experience in Contributing to the HLD, LLD and maintaining the changes for the same. 12. Excellent written and oral communication skills, including the ability to communicate across business areas 13. Strong operational business understanding, including potential impact of business decisions on various internal/external stakeholders and systems 14. Maintain a high level of attention to detail, the ability to work independently, adjust priorities, and work in a continuously changing environment 15. Experience working with cross-functional teams 16. At least 4+ years experience with ITBM / SPM 17. Knowledge of Business Rules, Client Scripts, Script include, Workflow designer, Table/Form creation, email alerts configuration 18. Experience developing and customizing core ITBM / SPM applications such as Idea, Demand, Projects, Project Portfolio, Resource Management, Financial Management 19. Experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS 20. ServiceNow Certified Implementation Specialist and Systems Administration Certified. At least 7+ years comprehensive experience with ServiceNow platform and 4+ years experience with ITBM / SPM. 2. Proven consulting experience as a key technical resource leading the development and delivery of ITBM / SPM solutions in client environments 3. Knowledge of Business Rules, Client Scripts, Script include, Workflow designer, Table/Form creation, email alerts configuration 4. Experience developing and customizing core ITBM / SPM applications such as Idea, Demand, Projects, Project Portfolio, Resource Management, Financial Management 5. Experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS 6. Ability to develop on the ServiceNow platform including the customization. 7. Certified System Administrator, CIS-ITSM & ITBM / SPM CIS certification(s) certification is a Must. Good to have skill: 1. Experience with key technologies relevant to ServiceNow integration solutions including Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS 2. Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum 3. Experience with Web Technologies (XML, HTML, Web Services, eSA) and working in a SaaS environment. 4. Working knowledge of how configuration management factors into the ITIL framework Mandatory Skills: ServiceNow Solution Architecture.: Experience: 8-10 Years.

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY SKILLS AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Change Mgmt.: Experience: 5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Senior ServiceNow Developer ITSM & ITOM Job Summary: We are looking for a highly skilled and experienced ServiceNow Developer with over 7 years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs Key Responsibilities: Design, develop, and customize ServiceNow applications and modules, with a primary focus on ITSM (Incident, Change, Problem, Request, Knowledge) and ITOM (Discovery, CMDB, Event Management, Orchestration) . Create and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes , and Workflows . Implement and manage ServiceNow Discovery , MID Servers , and CMDB health . Develop integrations between ServiceNow and external systems using REST/SOAP APIs , IntegrationHub , and custom integrations . Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions. Optimize performance and scalability of ServiceNow instances. Participate in testing, QA, and production deployment activities. Create and maintain technical documentation for implementations and customizations. Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap. Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication Mandatory Skills: ServiceNow - IT Service Management. Experience: 5-8 Years.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: SNOW Software Asset Management. Experience: 5-8 Years.

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY SKILLS AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: Program Management.: Experience: 5-8 Years.

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY SKILLS AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: Organizational Change Management.: Experience: 8-10 Years.

Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform. - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Work on workflows, business rules, UI policies, client scripts, and automated tasks. - Maintain and support existing ServiceNow applications and integrations. - Develop custom applications/modules using JavaScript, Glide, HTML/CSS. - Collaborate with stakeholders and cross-functional teams to gather requirements and provide technical solutions. - Ensure best practices are followed for ServiceNow coding and implementation. Must-Have Skills : - Strong knowledge of ServiceNow platform and development tools. - Experience with core modules: Incident, Problem, Change, Request, CMDB. - Hands-on experience with scripting (JavaScript, Glide API). - Experience with ServiceNow Studio, Flow Designer, and IntegrationHub. - Familiarity with REST/SOAP API integrations. - Understanding of ITIL processes. Preferred Qualifications : - ServiceNow Certified System Administrator (CSA). - ITIL v3/v4 Foundation Certification. - Experience with ITSM, ITOM, SeCOps and other modules. - Experience with Agile/Scrum methodologies. Soft Skills : - Excellent communication and collaboration skills. - Ability to work independently and in a team. - Strong problem-solving and analytical skills.

Strong experience in CMDB integrations Excellent experience in ITSM Experience - 5+ years No admin profiles encouraged. Location - PAN India. Rates including mark up - 170 K/M - 180K/M Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: ServiceNow - IT Service Management. Experience: 8-10 Years.

Experience Required 1- 5-7 yrs. Experience Range 2- 7-8 Yrs Experience Range 3- 8-10 Yrs Location: Hyderabad Key Responsibilities: Design, implement, and maintain the end-to-end ServiceNow CMDB to ensure data accuracy, completeness, and compliance. Define and enforce CI class structures, relationships, and data models. Configure and optimize ServiceNow Discovery and Service Mapping to ensure accurate CI population. Troubleshoot discovery issues and improve coverage and accuracy. Integrate CMDB with external data sources using APIs, MID Servers, and ETL tools. Monitor and improve CMDB health using dashboards and reports. Collaborate with stakeholders to define CMDB governance policies and procedures. Ensure alignment with ITIL and Configuration Management best practices. Work closely with Incident, Problem, Change, and Asset Management teams. Provide technical leadership and mentoring to junior team members. Develop and maintain CMDB reports, dashboards, and documentation. Present CMDB health and compliance metrics to leadership. Required Skills & Qualifications: 5-10 years of hands-on experience with ServiceNow, specifically CMDB, Discovery, and Service Mapping. Strong understanding of IT infrastructure (servers, networks, applications, cloud). Proficiency in scripting (JavaScript, Glide), data modeling, and integrations. Experience with MID Servers, APIs, and integration tools. Familiarity with ITIL v3/v4 framework and Configuration Management processes. Excellent problem-solving, communication, and stakeholder management skills. ServiceNow Certified System Administrator (CSA) and CMDB/Discovery certifications preferred.

RESPONSIBILITIES Populating the CMDB Ensuring the pre-defined activities are aligned with the Change Management process Ensuring the CMS provides accurate and up to date information. Ensuring regular snapshots and Configuration Baselines are taken and protected Triggering an auditing process on the CMDB Implementing a Communications plan upon changes in the CMDB, using the RACI model. Ensuring backups are taken as appropriate Considering the usage of a Definitive Media Library as appropriate. Making recommendations for Service Improvement Plans Ensuring the Service Asset and Configuration process is performed as designed. Developing a Service Asset and Configuration Management process m Ensuring the Service Asset and Configuration Management process is fit for purpose. Ensuring process description meets objectives Sponsorship, design, and continual improvement of the process and its metrics. Following the organization's policies relating to employment KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: Software Asset Management Experience: 5-8 Years