1636 Cmdb Jobs - Page 26

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : BMC Remedy Developer Qualification : BE / B.tech Relevant Experience : 4+ Years Must Have Skills : Configuring and customizing components of ARS, ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB. • Managing CMDB data model and Asset • Provide technical support of the Remedy Suite including, CMDB, Asset Management, Incident/Problem/Change management within the production, test and development environments. • Ability to troubleshoot applications at the workflow and database level • Experience of Asset Management • Create and/or update Remedy documentation to comply with software lifecycle methodologies • Integration of Remedy with other systems using webservice, REST and APIs. • Must have experience with direct database query technologies. Good to Have Skills : Ability to troubleshoot applications at the workflow and database level Managing CMDB data model and Asset Roles and Responsibilities : Your future duties and responsibilities Education and skills • Bachelors Degree and 4 or more years of BMC Remedy Development experience • Strong troubleshooting skills • BMC Remedy product line experience across all modules (ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP, DWPA, Dashboard/Smart Reporting, SSO) • Experience with integration methodologies like REST, Web Services etc. • Experience of working on various Operating Systems, and Databases • Experience of working in latest Remedy versions on Helix. • Exposure to agile methodology and tools. Technical skills • Knowledge of BMC Remedy ARS. Location : Chennai CTC Range : As per market standards Notice period : Immediate Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari S Senior Specialist Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in

As a Senior Associate at PwC, you will be part of a team of problem solvers, assisting in solving complex business issues from strategy to execution through the utilization of Data, Analytics & Insights skills. Your responsibilities at this level include: - Using feedback and reflection to enhance self-awareness, capitalize on personal strengths, and address areas for development. - Demonstrating critical thinking and the capability to bring structure to unstructured problems. - Reviewing ticket quality and deliverables, providing status reports for projects. - Ensuring adherence to SLAs, with experience in incident management, change management, and problem management. - Reviewing your work and that of others for quality, accuracy, and relevance. - Knowing when and how to utilize available tools for various situations and being able to explain the rationale behind those choices. - Seeking and embracing opportunities that expose you to different situations, environments, and perspectives. - Being flexible to engage in stretch opportunities and assignments. - Communicating straightforwardly and structuredly to influence and connect with others effectively. - Reading situations adeptly and adjusting behavior to cultivate quality relationships. - Upholding the firm's code of ethics and business conduct. - Collaborating in a team environment involving client interactions, workstream management, and cross-team collaboration. - Being a good team player, taking on cross-competency work and contributing to COE activities. - Managing escalations and risks effectively. In this role, the primary skill required is expertise in ServiceNow ITSM, HRSD, ITOM, ITBM, CMDB, ATF, and Javascript. Secondary skills include proficiency in Reporting, Selenium, Java, Cucumber, Azure DevOps, and Git. As a Data Analyst, you are expected to have: - Minimum 5 years of hands-on experience with ServiceNow applications like GRC/IRM, ITSM, ITBM. - Minimum 5 years of practical experience with ITIL and ITSM modules. - Ability to comprehend complex business and functional requirements. - Superior analytical skills to analyze user, functional, and technical requirements. - Proficiency in deriving test scenarios from business requirements and writing detailed test cases based on user scenarios. - Understanding of analyzing test execution results and creating appropriate test metrics. - Familiarity with the defect management process and ServiceNow Test Management. - Knowledge of automation testing concepts and hands-on experience with ServiceNow ATF. - Capability to enhance automation scripts for building a regression suite. - Understanding of software testing techniques and strategies, including Mobile Testing. - Knowledge of various Test Management and Defect Management tools. - Excellent analytical skills and problem-solving abilities. Certifications in ServiceNow (CSA, ITIL, ATF) and ISTQB Certification are considered nice-to-have qualifications. Soft skills required include exceptional written and verbal communication skills, strong problem-solving abilities, autonomy and effective collaboration within diverse teams, proactive mindset focused on continuous improvement in quality assurance processes, and adaptability to manage multiple priorities in dynamic, fast-paced environments.,

As a Lead Software Engineer at JPMorgan Chase within the AI/ML Data Platform team, you will play a crucial role in an agile group dedicated to enhancing, developing, and delivering cutting-edge technology products in a secure, reliable, and scalable manner. Your role as a key technical contributor involves providing vital technology solutions across various technical domains to support the firm's business goals. Your responsibilities will include: - Developing and customizing ServiceNow workflows, forms, lists, business rules, script includes, and UI components. - Offering solutions through configuration and customization, such as user interface modifications, workflow management, report generation, data imports, custom scripting, and third-party software integrations using industry best practices. - Evaluating existing configurations and workflows for effectiveness and efficiency, devising strategies for enhancement or further integration within the ServiceNow framework. - Creating requirements, executing test plans, managing ServiceNow, and delivering tier 2 support. - Identifying deficiencies in the ServiceNow system and proposing appropriate solutions. - Collaborating on establishing standards, best practices, support guidelines, and operational procedures. - Partnering with integration subject matter experts to leverage MID servers, APIs, web services, email, and other relevant technologies for tool integration with the ServiceNow platform. Required qualifications, capabilities, and skills: - Formal training or certification in Software Engineering principles with at least 5 years of practical experience. - Proficiency in ServiceNow configuration and administration, including a solid grasp of the platform and PaaS model, integration solutions like SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers. - Familiarity with ServiceNow codeless technologies such as Flow Designer and Integration Hub. - Experience with CMDB, external tool integration, Service Portal, Request Catalog, and Automations within the ServiceNow platform. - Knowledge of AI and ML capabilities, web technologies like SOAP, JSON, XML, and Web Services. - Skills in ITOM modules like Orchestration, Service Mapping, Event Management, and Discovery, along with software development experience in Java, Python, JavaScript, and JS Libraries and Frameworks. Preferred qualifications, capabilities, and skills include: - Extensive knowledge of the financial services industry and its IT systems. - Practical experience in cloud-native environments. - ITIL Foundations certification. - Certified ServiceNow Administrator and Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR). Join us at JPMorgan Chase and embark on a rewarding career where you can make a significant impact while pushing the boundaries of what's achievable.,

Job Title: Senior ServiceNow Developer (Individual Contributor) Location: Bangalore (Work from Office) Experience: 5 to 8 Years Employment Type: Full-Time, Permanent Industry: IT Services & Consulting Job Overview: We are looking for a Senior ServiceNow Developer who can operate independently , taking full ownership of design, development, and implementation across the ServiceNow platform. The ideal candidate will be a self-starter capable of building solutions from scratch, integrating systems, and driving innovation with minimal supervision. Key Responsibilities: Design, develop, and deploy scalable solutions on the ServiceNow platform including custom applications , modules, and end-to-end integrations. Work directly with business stakeholders to gather requirements , analyze use cases, and translate them into technical designs. Independently develop and customize ServiceNow modules such as ITSM, HRSD, CSM, or other enterprise applications. Create and maintain flows, workflows, UI actions, business rules, ACLs, and both client-side and server-side scripts . Develop and manage REST/SOAP API integrations with third-party systems. Lead troubleshooting, performance tuning, and issue resolution for existing implementations. Own ServiceNow upgrades, patching, and platform enhancements with minimal supervision. Ensure code quality, documentation, and best practices are followed in all development work. Stay current with ServiceNow releases, features, and industry trends to proactively recommend platform improvements. Required Skills and Qualifications: 5+ years of hands-on ServiceNow development experience, preferably in enterprise environments. Strong expertise in JavaScript, Glide API, ServiceNow Flow Designer , and scripting for automation. Proven ability to build independently , with strong problem-solving and ownership skills. Experience with modules like ITSM, CMDB, Service Catalog, HRSD, and CSM . Hands-on experience in integrations using REST, SOAP, MID Servers , and scripted APIs. Good understanding of Agile/Scrum methodologies . Excellent communication skills and stakeholder management capabilities. ServiceNow Certified Application Developer or equivalent certification preferred. What We Offer: Opportunity to work on complex, enterprise-level implementations Collaborative, tech-driven environment Competitive salary with performance-based growth Ownership of projects from conception to deployment Apply now if you are a proactive ServiceNow expert who thrives in an independent role and is eager to build impactful solutions end-to-end.

Role & responsibilities Candidates should have min 4 + yrs of experience in CSM implementation and Total Experience should be more than 6+ Yrs Develop and implement ServiceNow CSM solutions in alignment with client needs. Lead technical solution design sessions and contribute to process improvement and documentation within the CSM domain. Design, code, and troubleshoot applications within the ServiceNow platform, focusing on CSM modules. Manage the platform and infrastructure, ensuring the smooth operation of Customer Service Management processes. Provide advanced support for ServiceNow CSM, including troubleshooting, bug fixes, and root cause analysis. ServiceNow Scripting Development & implementation Experience in UI Pages/Macros, Menus, Workspace, Workflows, Flow designers, Flow Actions, Integration Hub, Spokes, REST/SOAP API Solutioning Experience in Service Catalogue, Knowledge Management, Scoped Applications. Experience in Reporting & Performance Analytics Experience in Service Portal with JavaScript, Bootstrap, HTML, Server-Side Scripting & Style Sheets Experience in Application Development on ServiceNow, Experience in App Designer, Application Scope Access Controls Experience in UI Scripts, UI Policies, UI Policy Actions, Variables, Variable Sets, Business Rules, Script Includes, Glide System, Glide AJAX Knowledge of ServiceNow OOTB APIs, ServiceNow best practices Candidates are expected to be good in English communication in Both verbal and written Candidates should be self-driven and individual contributors having min dependency on other team members as this will be Agile based execution model Candidates should be aware of Agile Project Execution Methodologies and Ceremonies and processes followed in Agile. Candidates should have a good understanding of overall development processes and quality processes followed within development processes. Preferred candidate profile Must-Have: Expertise in ServiceNow BPC, ITOM (Discovery, Service Mapping, Event Management, CMDB) experience will be considered first. Certification - CSA,CAD and any other module certification is plus.

Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CIs are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software.

Dear Candidate, We have opening for ServiceNow Developer please find the detailed description below Company Details : Royal Cyber is a Modernized e-Business Solutions provider specializing in software deployment. We are an IBM Premier Business Partner, an IBM Authorized trainer and Microsoft Certified Gold Partner. Since its inception in 2002, our experts have been leaders in providing exceptional & award winning services to organizations of different industry verticals all across the globe. Headquartered in Chicago, Illinois we have a global footprint with offices and development centers across North America, Asia, Europe, Africa and the Middle East region. URL : www.royalcyber.com Job Requirement For - Royal Cyber Private Limited INDIA Remote/Chennai/Bangalore - Full-Time- Timings 2 -11 PM IST Job Summary: We are looking for a skilled and experienced ServiceNow Developer to join our team. The ideal candidate will have strong scripting capabilities and be well-versed in end-to-end ServiceNow development. You will play a critical role in designing, configuring, and customizing the platform to meet business requirements, particularly across ITSM modules and beyond. Candidates should be skilled in all ServiceNow development (not specific to ITAM) with extensive experience with ITSM. Key Responsibilities: Develop and customize core applications using ServiceNow platform tools and best practices Write clean, scalable server-side and client-side scripts using JavaScript and Glide APIs Implement workflows, business rules, UI actions, client scripts, and scheduled jobs Integrate ServiceNow with third-party applications and systems Participate in design sessions, provide architectural guidance, and ensure scalability of solutions Troubleshoot and resolve application issues and defects Maintain documentation for technical designs and code changes Collaborate with stakeholders, including ITSM process owners, to gather requirements and deliver tailored solutions Required Skills & Experience: 4+ years of hands-on experience with ServiceNow development Strong scripting experience (JavaScript, Glide, Script Includes, Business Rules, etc.) Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Knowledge) Solid understanding of ServiceNow architecture and data model Experience with Flow Designer, Integration Hub, and REST/SOAP integrations Knowledge of Agile/Scrum methodologies Familiarity with Service Portal and custom widget development is a plus ServiceNow certifications (CSA, CAD) are desirable Nice to Have: Experience with Scoped Applications and App Engine Studio Knowledge of ITOM, SecOps, or HRSD modules Exposure to CI/CD pipelines with ServiceNow. PS: Need someone who can join ASAP If interested, please send your updated profile along with following details to sruthy.p@royalcyber.com Total Exp. : Relevant Exp. : Current Company : Current Location : Current Salary : Expected Salary : Notice Period : How soon can you join been offered : Availability for Interview : Your immediate reply is highly appreciable.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it. As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and border less – naturally inclusive in how you work with others. Required Technical and Professional Experience 6+ years of experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API. Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes workflows etc. Producing and running test cases to guarantee software quality. Experience with software development methodologies such as Agile or Waterfall is desirable. Knowledge of Service Catalog design, client-side scripting, server-side scripting, Flow Designer, or legacy workflows. Experience with ITSM modules. Proficiency in Service Portal customization for Service Catalog. Integration with third-party tools or internal systems. Understanding of the ServiceNow data model, ACLs, and performance best practices. Problem-solving skills. Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation. Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules. Preferred Technical and Professional Experience CAD (Certified Application Developer) certification Experience with ServiceNow Integration Hub and Scoped Applications Knowledge of ServiceNow CMDB or Asset Management modules Familiarity with Performance Analytics or Reporting Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Job Summary: We are looking for a highly skilled and experienced ServiceNow Developer with over 7 years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs. Key Responsibilities: Design, develop, and customize ServiceNow applications and modules, with a primary focus on ITSM (Incident, Change, Problem, Request, Knowledge) and ITOM (Discovery, CMDB, Event Management, Orchestration). Create and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Workflows. Implement and manage ServiceNow Discovery, MID Servers, and CMDB health. Develop integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, and custom integrations. Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions. Optimize performance and scalability of ServiceNow instances. Participate in testing, QA, and production deployment activities. Create and maintain technical documentation for implementations and customizations. Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap. Required Skills & Experience: 7+ years of hands-on experience in ServiceNow development and administration. Strong experience in core ITSM modules and ITOM components like Discovery, CMDB, Event Management, Orchestration, and Service Mapping. Proficient in JavaScript, Glide API, and Flow Designer. Deep understanding of CMDB structure, data models, and dependency mapping. Experience working with MID Servers, credentials management, and probes/sensors. Expertise in building custom applications and configuring portal widgets (Service Portal). Solid knowledge of Access Control Rules (ACLs), UI Policies, and Data Policies. Experience with version upgrades, clone management, and patching activities. Familiarity with Agile/Scrum development practices. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) Mandatory Certified Implementation Specialist (CIS) in ITSM or ITOM Preferred Exposure to DevOps, App Engine, or SecOps is a plus Experience working in large enterprise environments is desirable Soft Skills: Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to work both independently and as part of a team Self-motivated with a passion for learning and growing in the ServiceNow ecosystem Do: Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: ServiceNow - IT Service Management. Experience: 5-8 Years.

Do RESPONSIBILITIES Populating the CMDB Ensuring the pre-defined activities are aligned with the Change Management process Ensuring the CMS provides accurate and up to date information. Ensuring regular snapshots and Configuration Baselines are taken and protected Triggering an auditing process on the CMDB Implementing a Communications plan upon changes in the CMDB, using the RACI model. Ensuring backups are taken as appropriate Considering the usage of a Definitive Media Library as appropriate. Making recommendations for Service Improvement Plans Ensuring the Service Asset and Configuration process is performed as designed. Developing a Service Asset and Configuration Management process m Ensuring the Service Asset and Configuration Management process is fit for purpose. Ensuring process description meets objectives Sponsorship, design, and continual improvement of the process and its metrics. F ollowing the organization's policies relating to employment KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software

Role: ServiceNow Consultant Experience: 5+ Years Must Have CSA and CAD Location: Noida / Jaipur Requirement. Experience: 5-9 years in ServiceNow, with expertise in architecture and solution design Skills: Strong knowledge of HRSD, ITSM,CSM, ITOM, (Discovery, Event Management, Service Mapping), CMDB modules and integrations Responsibilities: Drive platform strategy, design scalable solutions and roadmaps. Strong experience in ServiceNow platform configuration, implementation, and customizations. Hands-on experience with ServiceNow scripting (JavaScript, Glide APIs, etc.), integrations, and workflows. Drive platform strategy, design scalable solutions and roadmaps.

Job Summary: We are looking for a skilled ServiceNow Developer with hands-on experience in Strategic Portfolio Management (SPM) to join our team. The ideal candidate will have deep knowledge of the ServiceNow platform, specifically modules like Project Portfolio Management (PPM), Demand, Ideas, Resource Management, and Agile Development. This role will be instrumental in implementing, customizing, and enhancing the SPM suite to meet business needs, streamline portfolio governance, and support strategic decision-making. ________________________________________ Key Responsibilities: • Design, configure, and implement ServiceNow SPM modules, including: • Idea, Demand, Project, Program, and Portfolio Management • Resource and Time Tracking • Financial Planning (if enabled) • Agile 2.0 (Scrum Programs, Epics, Stories, etc.) • Customize forms, workflows, UI policies, business rules, and client/server-side scripts • Integrate SPM with other modules like ITBM, APM, CMDB, and ITSM where necessary • Build dashboards and reports for portfolio performance, resource utilization, and project health • Perform unit testing, support UAT, and provide deployment documentation • Support data migrations, import sets, and transform maps for legacy data • Ensure adherence to ServiceNow best practices and development standards ________________________________________ Required Qualifications: • 37 years of ServiceNow platform experience, with 1–2+ years working specifically on SPM or ITBM • Strong experience with scripting (JavaScript, Glide APIs, etc.) on the platform • Experience in configuring Portfolio Workbench, Program dashboards, and project templates

Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CIs are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: ITIL - IT Hardware Asset Management. Experience: 1-3 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication Mandatory Skills: ServiceNow CMDB Administration. Experience: 5-8 Years.

Exp: 6.5 Yrs- 9 Yrs Loc: Pune NP: Immediate Key Responsibilities: Lead the design and development of ServiceNow modules including ITSM, HRSD, CMDB, Service Catalog, and Knowledge Management. Customize and configure ServiceNow applications using scripting (Client Scripts, Business Rules, Script Includes, UI Policies, etc.). Develop and maintain integrations with third-party systems using REST/SOAP APIs. Implement and enhance Service Portals and Performance Analytics dashboards. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Provide technical leadership and mentorship to junior developers. Ensure platform stability, performance, and adherence to best practices. Participate in platform upgrades, patching, and release management. Maintain documentation and support knowledge transfer. Required Skills & Experience: 6+ years of IT experience with at least 4+ years in ServiceNow development. Strong hands-on experience with ITSM, HRSD, CMDB, and Service Catalog. Proficiency in JavaScript and ServiceNow scripting frameworks. Experience with ServiceNow integrations (REST, SOAP, MID Server). Knowledge of ITIL processes and ServiceNow best practices. Experience with Scoped Applications and Flow Designer. ServiceNow certifications (e.g., CSA, CIS-ITSM) preferred.

ServiceNow Administrator ((Digital Workplace)2 Platform Administration & Configuration Administer and configure the ServiceNow platform, covering modules like ITSM, ITOM, ITAM, HRSD. This includes developing Business Rules, Client Scripts, Workflows, Service Portal, ESC, Workspaces, NowAssist, and managing user access (ACLs, roles). Perform regular system maintenance, health checks, and performance tuning. Support & Troubleshooting Provide expert ServiceNow support, diagnosing and resolving technical issues, and performing root cause analysis. Collaborate with users and IT teams to troubleshoot integration challenges and guide users on platform functionalities. Upgrades & Enhancements Plan and execute ServiceNow upgrades, patches, and hotfixes, including testing new functionalities. Gather requirements and develop custom applications and modules as needed. Data Management & Reporting Ensure data integrity, manage imports/exports, and create reports, dashboards, and performance analytics to monitor platform usage and identify improvements.

R-102624 ServiceNow Sr Developer ITAM, CMDB & ITSM1 Key Responsibilities Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc. Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offeringsIT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements. Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities. Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment Coordinate with Subject Matter Experts for requests from clients when needed Develop and execute ServiceNow roadmaps as defined and approved by the platform owner. Document development, configuration and technical details & prepare training material Required Experience / Skills ServiceNow CIS-HAM Certification ServiceNow CIS- ITSM Certification ServiceNow CIS-SAM Certification ServiceNow CSA Certification ServiceNow CMDB MicroCerts Java Script - 4+ Years Additional Preferred Skills: Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles Additional ServiceNow Certifications Flow designer Business rules Script includes GlideRecord and how to build efficient queries Client scripting vs Server side AJAX GlideRecord and how to build efficient queries Previous experience with MS SCCM/Intune Previous experience with JAMF Previous experience with Tanium ITIL V3 or V4 Foundations Certification Strong understanding of ITSM Strong Understanding of Hardware Asset Management processes Strong Understanding of Software Asset Management Processes Strong Understanding of Procurement processes and how they create/update assets Previous experience with ServiceNow CMDB Previous experience with ServiceNow CSDM IAITAM CAMP, CHAMP, or CSAM certification Agile Scrum and/or Kanban experience

Role Purpose UCMDM 6+YRS Skills required: Should have a 3 - 6 years IT experience out of which a minimum of 1 year of relevant experience/knowledge in the following tool(s): o Development and support of Asset Discovery tool, in particular MicroFocus UCMDB (Universal CMDB) and UD (Universal Discovery) is a must * o Strong knowledge/experience on RestFul API or Python is essential o Experience on UCMDB TQL, Integrations, UD Agent based discovery o Understanding of various discovery modules in UCMDB including cloud discoveries. o Experience on at least one of these tools (Intellij, Git, NodeJS 10 or Maven) is desirable but not essential o Microsoft Windows server administration 2012R2 / 2014 o Microsoft SQL 2014 or above including SSRS / SSIS o Microsoft IIS / Tomcat Apache o Programming language, in particular T-SQL (SP, Functions, complex scripts) Python Batch, VB.net Shell script Should have worked on installation, troubleshooting and administration of UCMDB / UD product. Qualification in ITIL V3 Foundation is desirable but not essential Adaptable and quick learner an advantage Excellent communication and presentation skills Responsibilities: Responsible for production support for the infrastructure service owned by team. Deliver projects to support technical and business solution individually with minimum guidance. Manage and monitor application infrastructure and ensure application infrastructure operate at optimal level. Participate in and respond reliably to user request/query and support on-call. Understand & analyze business requirements and deliver technical solution. Responsible for day to day enhancement, development and operational support of service management application Infrastructure and tools. Provide technical inputs to streamline or automate process and identify risk appropriately. Person should have working knowledge on configuration, application installation, application upgrade, troubleshooting and administration of some of the above products Responsible for deployment of infrastructure for above SM tools and good hands on knowledge on server administration, IIS, Microsoft SQL, SQL Scripting, API and programing language. Responsible for day to day Infrastructure or application upgrade task to meet Evergreening requirements. Ability to write scripts to automate server or application management Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: OpenText uCMDB. Experience: 5-8 Years. >

Solution design and architecture in the fields of Digital IT Service Management, Service Assurance, and AIOps, including infrastructure and application monitoring, event management, analytics, machine learning, automation, orchestration, and server and network automation tools across Data Centre, Cloud, Network, and EUC domains. The portfolio encompasses BSM tools solutions and pre-sales activities necessary to build IT services for end customers. This includes solution architecting, consulting, tools portfolio optimization, process gap analysis, solution defense, OEM alliances, delivery interface, and service level management. The role involves ensuring proactive engagement with customers to understand their tools estate and proposing next-generation solution areas that deliver business value. Responsibilities also include completing the technical response of proposals, including compliance with requirements, and incorporating Wipro's proprietary solutions and IPs, such as HOLMES. The individual will be responsible for reviewing, enhancing, and improving tools-specific solutions, value propositions, and pricing based on experience and expertise in BSM solutions at large strategic outsourcing engagements for Wipro. Additionally, this role involves managing interactions with partners such as Splunk, AppDynamics, Dynatrace, Moogsoft, HP, Microfocus, BMC, Microsoft, and ServiceNow Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market references and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Qualifications: 10+ Years of experience in IT industry in infrastructure support and management area Experience in Enterprise tools solutioning covering ITSM, ITOM, ITAM tools. Demonstrated ability to communicate both laterally and up to influence decisions and actions. Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Applications from people with disabilities are explicitly welcome.

Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CIs are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: Software Asset Management. Experience: 3-5 Years.

Key Responsibilities: Implement platform applications and features that transform and optimize the waysupport teamsoperatein their day-to-day lives. Develop and implement new ServiceNow Integrations with 3rdparty appsfor data sync and automation. Develop flows and scripts to personalize existing ServiceNow applicationsto improvebusinessprocesses and remove manual intervention from support teams. Constantly think about innovating and improving teams way of working, setting up best practices, bringing up innovative and out of the box solutions. Take complete ownership of the projects assigned until delivery and provide support, if needed, post deployment. Solving complex problems in a highly dynamic and agile environment. Having a strong focus on code quality, reusability and scalability of the implemented solution. Lead and participate in design/architectural, technical reviews and UAT demos for the various projects undertaken. Create design/technical documentations for new components/integrations built. Skills Required: Good verbal and written communication . Min 2 years of experience into People Management . Good understanding of ServiceNow Development Platform including (but not limited to) ITSM, ITOM, ITAM, Employee Lifecycle/HR . Understanding on ServiceNow Client-side and Server-side scripting, REST APIs, Flow Designers, MID Servers , Service Portal Good understanding of programming languages HTML, JavaScript, SQL , Angular JS , Python or expertise in any other programming language SQL Server or other database technology experience Convincing problem solving and analytical skills with the ability to handle and address complexity under pressure Detailed oriented nature to seek and understand all the details of the problem before beginning to solve it. Ability to drive your projects from inception to completion and overcome challenges along the way.

> Role Summary: This role is responsible for building and executing automated tests using ServiceNow Automated Test Framework (ATF). The tester ensures application stability, regression testing for ServiceNow upgrades and customizations. Required Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Optional ATF Micro-Certification (Automated Test Framework) Key Responsibilities: 1. Configure and customize GRC or TPRM module components and workflows. 2. Design and implement automated tests using ATF. 3. Develop reusable ATF templates for core modules. 4. Validate form configurations, catalog items, and workflows. 5. Integrate ATF tests in CI/CD pipelines. 6. Maintain test suites for regression and upgrade testing. 7. Document test plans, scenarios, and results. 8. Coordinate with developers for defect resolution. 9. Support testing for major upgrades and patch releases. 10. Collaborate with QA and Dev teams in Agile sprints. 11. Monitor test execution logs and performance metrics. Mandatory Skills: ServiceNow SecOps. Experience: 3-5 Years. >

Looking for 6+ Years of exp in Service Now The role would be for configuring and setting up Service-now ITSM application and maintain and support the implementation. This person will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow in a controlled and predictive manner. The general scope of the work for this position is as follows: Understands technical and functional design requirements for ServiceNow Understands the workflow engines Creates workflow and web prototypes for client engagements Designs, codes, and tests technical solutions for ServiceNow implementations Uses Mid server, webservices, email and other relevant technology to integrate tools with ServiceNow. Administer and troubleshoot the deployed instance of ServiceNow. Qualifications 1. Education in IT is preferred 2. The candidate should be trained in ITILv4 foundation certified 3. Service-now trained with prior experience in implementation/support of ServiceNow. 4. Should have 5+ years of experience managing ServiceNow 5. Experience with JavaScript, XML and XSL stylesheets 6. Should have prior experience in integrating tools in ServiceNow or other similar tools using MidServer, webservices, emails. 7. Will to work in a collaborative manner with clients and team, abiding to critical timelines and deliverables 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Applications from people with disabilities are explicitly welcome.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. Roles and responsibilities Discovery and Service Mapping - Implement and maintain ServiceNow Discovery across on-prem, hybrid, and cloud environments (AWS, Azure, GCP). Configure/Customize credentials, MID Servers, and probes/sensors to enable complete and accurate infrastructure discovery. Implement best practices for Discovery schedules, data reconciliation, and CMDB data hygiene. Design, develop, and maintain Service Mapping patterns for custom and out-of-the-box applications.. Event Management - Implement and configure ServiceNow Event Management (ITOM) capabilities, including Event Rules, Alert Management, and Correlation Rules. Integrate monitoring tools (e.g., Solar-winds, SCOM, Dynatrace, Zabbix, Nagios, App Dynamics, Splunk, etc.) with ServiceNow using MID Servers or APIs. Collaborate with CMDB, Discovery, and Service Mapping teams to ensure data integrity and effective alert-to-CI mapping. Integration - Build and optimize integrations with external systems using REST, SOAP, and APIs for tools like Active Directory (AD), MID Servers, and cloud environments and Develop custom discovery patterns, workflows, and solutions tailored to specific business needs. ServiceNow ITOM - CMDB, Event management to allow ServiceNow to receive, correlate, and manage alerts or events from monitoring tools like Grafana, Solve, Control M, OEM. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and border less – naturally inclusive in how you work with others. Required Technical and Professional Experience Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. With 6 to 8 years of experience in ServiceNow development with specific focus on Discovery, Service mapping and event management, Experience with Configuring Discovery Module for On Prem, Cloud (AWS, GCP). Experience with configuring various authentication mechanism, customizing the OOTB discovery pattern based on the need and good understanding on the OOTB Patterns. Able to analyze discovery related issues ( Including MID Server related issues). Good with Shell Scripting and Unix/Linux commands) Experience with Integrating External Sources (Dynatrace, Solar winds) with Event Management, Configuring Event Rules, Alert Rules, Flow Designer, Incident Management. Good understanding on Event Correlation and Alert Grouping. Experience with Configuring Service Maps based on Top-down approach, Dynamic CI Approach. Good knowledge on Service Operating Workspace and Service Dashboard. Configuration of Impact Rules in Service Maps. Good understanding of MID Server architecture and able to troubleshoot Discovery related issues. Preferred Technical and Professional Experience: Certification CIS – Discovery, CIS – Event Management or CIS – Service Mapping , CIS – AiOps Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION TITLE (ENGLISH): Change Manager REPORTING TO IT Program Technical Director REPORTING LOCATION Brussels WORKING LOCATION Vietnam/India/Romania/Brazil WORKING LANGUAGE: English NUMBER OF FTEs UNDER RESPONSIBILITY: Job Summaryto strengthen its service team, a strategic LIMS Program is looking for its Change Manager in the context of a worldwide rollout (targetmore than 300 instances). The IT Change Manager is responsible for overseeing and managing the change management process within Eurofins Group for a set of Business Applications along with its underlying infrastructure. This role ensures that standardised methods and procedures are used for efficient and prompt handling of all IT changes, minimising the impact of change-related incidents on service quality and improving the day-to-day operations of the organisation. Key Responsibilities Develop and implement IT change management strategies, policies, and procedures. Coordinate and chair Change Advisory Board (CAB) meetings. Evaluate change requests for risk, impact, and resource requirements. Ensure all changes are properly documented, approved, scheduled, and communicated. Monitor and report on the progress of change implementation. Collaborate with IT teams, project managers, and business stakeholders or representatives, to ensure successful change deployment. Maintain the change schedule/calendar and ensure minimal disruption to services and avoid conflicts. Conduct post-implementation checks and reviews and ensure lessons learned are documented. Ensure compliance with ITIL best practices. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in IT change management or a similar role. Strong understanding of ITIL framework (ITIL certification preferred). Excellent organisational, communication, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving abilities. Experience with ITSM tools (ServiceNow, BMC Hellix). What We Offer: Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.