1636 Cmdb Jobs - Page 25

As a Configuration Management Specialist, you will be responsible for supporting the Configuration manager in the development of CMDB policy, processes, and knowledge base. Your overall responsibility will include managing and maintaining data/IT configuration items and data governance for the platform. Working closely with the Configuration manager, you will aim to improve CI data integrity by focusing on classes, naming conventions, attributes, data sources, and relationships. You will assist in conducting configuration audits and reconciliation, ensuring that configuration owner roles are performed to maintain CMDB accuracy and completeness. Your role will involve driving visibility on unauthorized CI changes or alterations to the environment and maintaining the data dictionary. Additionally, you will own the data model for the platform and define KPIs to manage the effectiveness of the data. Collaboration with other stakeholders to understand new requirements and identify how Configuration management can support business outcomes will be a key aspect of your responsibilities. You will also support and administer the tool for configuration and asset management, ServiceNow Discovery, and other assigned applications or modules. Performing SDLC activities required to enhance the ServiceNow platform will also fall within your scope of work. To qualify for this role, you should hold a Bachelor's degree in Computer Science, Information Systems, or a related IT field. Possessing an ITIL Foundation v3 or v4 certification is required, along with at least 2+ years of ServiceNow IT Operations experience and 5+ years of experience in global enterprises. Expert knowledge of IT Configuration and Asset Management processes is essential, as well as familiarity with ServiceNow CMDB, Discovery, and Service Mapping tools. A solution-oriented mindset, along with the ability to provide recommendations for the current and future platform, is crucial. You should be well-versed in the processes that consume CMDB data, such as Incident, Problem, SDLC, Asset, and Change. Excellent analytical and problem-solving skills are necessary for maintaining CMDB data integrity, as well as the ability to generate reports for KPIs. Strong collaboration, customer service, and communication skills are vital for working effectively in a team environment. You should be capable of working quickly and efficiently under pressure, handling multiple priorities simultaneously. If you are looking for a challenging role where you can utilize your expertise in Configuration Management within a global enterprise setting, this opportunity at NXP in India could be the perfect fit for you.,

The IT Asset Manager role is a critical position responsible for overseeing and governing Allison Transmissions IT Asset Management program. This program plays a vital role in the company's ITIL-based global ITSM process framework. As the IT Asset Manager, you will play a key role in establishing ServiceNow as the central repository for all IT assets, ensuring data accuracy, lifecycle integrity, and compliance with ITIL v4 standards. We are in search of an experienced individual to lead the management and governance of IT asset data, focusing primarily on ServiceNow Asset Management and CMDB best practices. The ideal candidate will be actively involved in creating, cleaning up, and managing Configuration Items (CIs) and will collaborate closely with various teams to enforce processes, uphold data quality, and contribute to strategic IT decision-making through enhanced asset visibility. **Key Responsibilities:** - Serve as the subject matter expert for ServiceNow Asset Management and the CMDB, ensuring accurate classification, relationships, and lifecycle status of all Configuration Items (CIs). - Own and oversee the complete lifecycle of IT assets (both hardware and software) within ServiceNow, ensuring data integrity, accuracy, and completeness. - Lead initiatives to cleanse and maintain CMDB data by removing duplicates, outdated entries, and incorrect relationships. - Develop and implement processes and controls to align asset management practices with ITIL v4 standards. - Define and track data quality Key Performance Indicators (KPIs), conduct audits, and consistently enhance asset accuracy and completeness. - Support integrations and data feeds into the CMDB from discovery tools, UEM platforms, and other relevant systems. - Provide training and guidance to teams on asset management processes and effective utilization of the CMDB. - Collaborate with IT operations, security, procurement, and finance teams to enforce asset governance and ensure compliance. **Key Performance Measures:** - End user satisfaction with various IT services including service desk, desktop support, workstation imaging, computer refresh, and deployment support. - Accurate and comprehensive recording of IT assets in the Asset Management and CMDB repositories. - Compliance with IT security policies, device configuration standards, and financial requirements. - Facilitation of routine operational process reviews and working sessions involving multiple service providers, key stakeholders, and the global team supporting the asset management function. **Qualifications:** - Bachelor's degree in Computer Science, Computer Information Systems, Computer Information Technology, or a related technical field, or equivalent experience of 3+ years. - Strong attention to detail, documentation, and adherence to processes. - Knowledge of hardware and software lifecycle processes. - Proficiency in ITIL v4 practices, particularly Asset and Configuration Management. - ServiceNow Certified Implementation Specialist (CIS) in ITAM or CMDB. - Familiarity with Discovery tools such as ServiceNow Discovery, SCCM, JAMF, Intune. - Currently possess or willing to obtain ITIL v4 Foundations certification within 6 months of employment. **Experience:** - Minimum of 5 years of experience in IT Asset Management, Configuration Management, or related roles. - 3 years of experience collaborating with diverse IT and business stakeholders. - 3 years of experience in regulated or enterprise environments. - Extensive hands-on experience with ServiceNow Asset Management and CMDB modules.,

You will be responsible for planning, executing, monitoring, controlling, and closing all technical tasks related to the configuration and implementation of various aspects of the ServiceNow platform. Your role will involve providing software development and customization services, such as screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development. Additionally, you will need to obtain and analyze business requirements to propose sustainable solutions within the ServiceNow environment. Furthermore, you will coordinate and resolve complex technical data and transformation issues. To be successful in this role, you must be an expert in ServiceNow administration, configuration, and development, with specific experience in ITSM, CMDB, and KB. You should have expertise in developing ServiceNow Business Rules, Includes, UI Actions, Scheduled Jobs, as well as client and server-side scripting. Experience with ServiceNow modules like PPM, CSM, and ITOM will be considered an advantage. You will also be responsible for the technical specification and implementation of ServiceNow integrations with third-party tools and systems. Proficiency in Web Services integrations (SOAP, REST), Scripted REST APIs, as well as experience with HTML5, Java, JavaScript, jQuery, CSS, and Angular.js is required. The essential qualifications for this role include being a Certified System Admin, having a valid passport, and holding a Bachelor's degree or an equivalent combination of education and experience.,

The ServiceNow Administrator will report directly to the Product Owner for ServiceNow. You will mentor other ServiceNow Administrators to help them master the platform and provide continuous service improvements. It is essential for you to understand the platform modules, including Incident Management, Change Management, Problem Management, and CMDB. You must have the ability to create workflows, configure forms, manage user roles, enhance scripting abilities, and be proficient in JavaScript to write efficient scripts using Glide API. The ideal candidate will have extensive experience in guiding individuals to understand, manage, and support the ServiceNow platform. You should be able to communicate technical concepts and workflows clearly to end-users. Troubleshooting platform-specific issues and fixing them should be within your skill set. A strong understanding of database concepts like tables, relationships, queries, and reporting is necessary. Collaboration with various teams such as IT, Dev, and HR is also expected. Understanding scoped vs global applications, following standard ServiceNow release processes, promoting code via update sets, and adhering to support processes for scheduled upgrades and security patches is crucial. You should comprehend platform components and their utilization to achieve desired results and follow Consilio JIRA workflow processes. The right candidate will be an energetic self-starter and a ServiceNow expert. Responsibilities: - Certified ServiceNow System Administrator preferred - Develop ServiceNow software solutions using JavaScript, Web Service, HTML, and CSS - Collaborate with Service Asset & Configuration Management teams for expanded Discovery functionality - Create custom portal web pages in ServiceNow using Bootstrap and Angular JS JavaScript frameworks - Manage CMDB health to support Assets and Configuration - Configure and create notifications, UI pages, UI macros, scripts, etc., in ServiceNow - Responsible for application support, operational activities, code migrations, replications, patching, and upgrades following company policies and standards - Create and maintain process and knowledge documentation for ServiceNow Admins and end-users - Utilize ServiceNow import templates for data loading and extraction - Manage the setup, administration, and configuration of field system support application and tools - Understand new ServiceNow features, drive platform expansion, and stay updated on ServiceNow updates and deprecated functionality - Minimum 4 years of IT experience in application operations within a large-scale complex environment Qualifications: - Bachelor's degree in computer science, Data Analytics, or equivalent experience - Minimum 4+ years of hands-on experience as a ServiceNow Administrator with expertise in various ServiceNow modules - Proficiency in JavaScript, HTML, CSS, REST APIs, Flow Designer, Process Automation Designer, and Integration Hub - Experience working with enterprise systems like HRIS, ERP, CRM, and designing playbooks within CSM using the CSM Agent Workspace - Strong verbal and written communication skills, ability to explain complex technical requirements to non-technical individuals - Capacity to work independently in complex projects with significant responsibility - Thorough knowledge of SDLC About the Company: Consilio's consulting and services teams support legal departments of multinational corporations and their outside counsel to respond to legal matters efficiently. The company focuses on delivering service excellence globally by offering eDiscovery, document review, and legal consulting services. Consilio values excellence, passion, collaboration, agility, people, and vision in providing innovative solutions to clients worldwide.,

The Senior Software Developer role at firstsourc in Hyderabad, IN involves developing strategic solutions for new services and functionality. You will design software, participate in programming, testing, and documentation throughout the Software Development Life Cycle (SDLC). Effective communication with the team, organization, and external vendors is essential for this position. Your primary responsibilities will include working with IT teams to implement future automations, integrating additional ServiceNow modules, and architecting ServiceNow automation along with integration with existing systems like Active Directory. You should have hands-on experience with REST API integration, different ServiceNow integration methods, and a strong understanding of Flow Designer. Knowledge of various ServiceNow modules such as Incident Management, Change Management, Service Catalog, and CMDB is crucial. Additionally, you will be responsible for implementing SAM Pro and HAM for clients, installing and configuring software products from ServiceNow, conducting workshops with clients, developing custom software solutions, and customizing ServiceNow applications focusing on the CSM module. You will also support the design and implementation of a platform operating model, create reports, gather requirements, and configure Service Operations Workspace. As a Senior Software Developer, you are expected to collaborate with team members, provide peer leadership, conduct project tracking activities, recommend modifications to existing processes, and identify ways to improve technical output. Proactive problem-solving, adherence to quality standards, compliance with regulations, and the ability to work independently on multiple projects simultaneously are key aspects of this role. The ideal candidate should have a Bachelor's degree in Computer Science with additional coursework in management or related fields, along with a minimum of 3+ years of software development experience. Proficiency in Windows and Unix operating systems, analytical skills, programming expertise, and excellent communication skills are essential for success in this position.,

Job Title: ServiceNow CMDB Developer Key Responsibilities: Design and manage new CMDB classes and Configuration Item (CI) lifecycles. Maintain accurate and up-to-date CMDB data and relationships. Implement and enforce CMDB data standards and governance processes. Integrate CMDB with ITSM processes (Incident, Change, Problem, Asset). Manage Application CIs in alignment with CSDM guidelines. Improve data quality through audits, cleansing, and automation. Collaborate with cross-functional teams (Engineering, Cloud, Security) to align CMDB with operational needs. Provide training and support on CMDB processes and best practices. Generate reports and dashboards to monitor CMDB health and KPIs. Ensure compliance with audit requirements and maintain audit trails. Qualifications: 6-8 years of experience in ServiceNow CMDB development. Strong knowledge of ServiceNow platform, CMDB, and ITSM modules. Familiarity with ITIL, especially Configuration and Change Management. Experience with Discovery, Orchestration, and scripting (JavaScript, Business Rules). Background in data governance, quality, and integration. Strong communication and collaboration skills. Experience with SaaS/cloud environments and web technologies (JavaScript, HTML, CSS, XML).

ITOM Administrator Total Exp- 5+ years Relevant Exp- 4+ years Shift- General Roles & Responsbilities (Mandatory skills) 1.Lead end-to-end ServiceNow ITOM implementations, including CMDB design, Discovery configuration, and Service Mapping.Hands-on experience with ServiceNow ITOM suite 2.Strong knowledge of MID Server deployment, configuration, and troubleshooting. 3.Expertise in CI identification, classification, and relationship mapping. 4.Experience with scripting and automation within ServiceNow for CMDB data management. 5.Solid understanding of network, server (Windows/Linux), storage,NW and virtualization technologies relevant to discovery processes. 6.Troubleshoot and resolve discovery and service map issues in collaboration with vendors and technical SMEs. 7.Monitor CMDB health, deduplicate CI data, and implement data transformation scripts to maintain data accuracy and integrity. 8.Develop and maintain service maps for infrastructure applications by capturing application blueprints and app-to-app dependencies. 9.Produce and maintain comprehensive technical and process documentation, conduct training sessions for business and technical stakeholders. 10.Drive continuous improvement initiatives to optimize ITOM processes and ensure CMDB data standards KPI > 99%.

ITOM Administrator Total Exp- 5+ years Relevant Exp- 4+ years Shift- General Roles & Responsbilities (Mandatory skills) 1.Lead end-to-end ServiceNow ITOM implementations, including CMDB design, Discovery configuration, and Service Mapping.Hands-on experience with ServiceNow ITOM suite 2.Strong knowledge of MID Server deployment, configuration, and troubleshooting. 3.Expertise in CI identification, classification, and relationship mapping. 4.Experience with scripting and automation within ServiceNow for CMDB data management. 5.Solid understanding of network, server (Windows/Linux), storage,NW and virtualization technologies relevant to discovery processes. 6.Troubleshoot and resolve discovery and service map issues in collaboration with vendors and technical SMEs. 7.Monitor CMDB health, deduplicate CI data, and implement data transformation scripts to maintain data accuracy and integrity. 8.Develop and maintain service maps for infrastructure applications by capturing application blueprints and app-to-app dependencies. 9.Produce and maintain comprehensive technical and process documentation, conduct training sessions for business and technical stakeholders. 10.Drive continuous improvement initiatives to optimize ITOM processes and ensure CMDB data standards KPI > 99%.

ITOM Administrator Total Exp- 5+ years Relevant Exp- 4+ years Shift- General Roles & Responsbilities (Mandatory skills) 1.Lead end-to-end ServiceNow ITOM implementations, including CMDB design, Discovery configuration, and Service Mapping.Hands-on experience with ServiceNow ITOM suite 2.Strong knowledge of MID Server deployment, configuration, and troubleshooting. 3.Expertise in CI identification, classification, and relationship mapping. 4.Experience with scripting and automation within ServiceNow for CMDB data management. 5.Solid understanding of network, server (Windows/Linux), storage,NW and virtualization technologies relevant to discovery processes. 6.Troubleshoot and resolve discovery and service map issues in collaboration with vendors and technical SMEs. 7.Monitor CMDB health, deduplicate CI data, and implement data transformation scripts to maintain data accuracy and integrity. 8.Develop and maintain service maps for infrastructure applications by capturing application blueprints and app-to-app dependencies. 9.Produce and maintain comprehensive technical and process documentation, conduct training sessions for business and technical stakeholders. 10.Drive continuous improvement initiatives to optimize ITOM processes and ensure CMDB data standards KPI > 99%.

ServiceNow Architect skillset requirements Must Have Create and implement intricate business requirements within the ServiceNow platform. Possess a comprehensive understanding of ServiceNow and demonstrate a track record of delivering solutions using ServiceNow development best practices. Proficiency across all ServiceNow components including but not limited to Client Script, Business Rules, UI Actions, UI flows, Integration Hub, UI Policies, Script Includes, UI Scripts, Script Actions, REST APIs, and Email Notifications. Work experience in an Agile environment utilizing SCRUM methodology. Demonstrate advanced analytical skills and problem-solving abilities, with the capacity to manage multiple tasks and priorities effectively. Exceptional written and verbal communication skills are essential; ability to work autonomously on JIRA stories. A minimum of 5 years of development experience in ServiceNow is required. Candidates should have hands-on experience in multiple modules such as CSM, ITSM, Service Portal, and Virtual Agent. Nice to Have Candidate have experience working on all of the modules Gen AI, Agentic AI, Service Portal, Virtual Agent and complex integrations. 8+ years of working experience on ServiceNow development experience

Servicenow HRSD Architect Total exp- 8-10+ years Relevant Exp-8+ years Shift timings- Regular Key Responsibilities: Design and Develop OOTB and custom application on ServiceNow platform Responsible for design and architect of HRSD application like HR case management, Enterprise On-boarding, HR integrations, Employee centre, HR taxonomy(etc. The developer will be involved in developing and maintaining Processes on the ServiceNow platform and will need excellent knowledge of Service Portal setup, JavaScript, HTML, CSS. jQuery, AJAX, angular.js etc. Documentation of new and existing process Experience and Skills Required: About 5-6+years of experience in developing application using ServiceNow platform Development & administration ) Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS etc Experience with Now mobile app. Experience in extensive cross-browser testing and support. Hands on ServiceNow integration experience using Web Service, SOAP /REST. An appreciation of supporting production systems and end users. Exceptional problem-solving skills, strong analytical & debugging skills. Understanding of software development processes Nice to Have : ServiceNow certified HR Implementation Specialist Adherence to agile development methods like SCRUM Mandatory Skills: ServiceNow HRSD developer, HRSD Design , ServiceNow integration experience using Web Service, SOAP /REST.

Servicenow HRSD Architect Total exp- 8-10+ years Relevant Exp-8+ years Shift timings- Regular Key Responsibilities: Design and Develop OOTB and custom application on ServiceNow platform Responsible for design and architect of HRSD application like HR case management, Enterprise On-boarding, HR integrations, Employee centre, HR taxonomy(etc. The developer will be involved in developing and maintaining Processes on the ServiceNow platform and will need excellent knowledge of Service Portal setup, JavaScript, HTML, CSS. jQuery, AJAX, angular.js etc. Documentation of new and existing process Experience and Skills Required: About 5-6+years of experience in developing application using ServiceNow platform Development & administration ) Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS etc Experience with Now mobile app. Experience in extensive cross-browser testing and support. Hands on ServiceNow integration experience using Web Service, SOAP /REST. An appreciation of supporting production systems and end users. Exceptional problem-solving skills, strong analytical & debugging skills. Understanding of software development processes Nice to Have : ServiceNow certified HR Implementation Specialist Adherence to agile development methods like SCRUM Mandatory Skills: ServiceNow HRSD developer, HRSD Design , ServiceNow integration experience using Web Service, SOAP /REST.

Servicenow HRSD Architect Total exp- 8-10+ years Relevant Exp-8+ years Shift timings- Regular Key Responsibilities: Design and Develop OOTB and custom application on ServiceNow platform Responsible for design and architect of HRSD application like HR case management, Enterprise On-boarding, HR integrations, Employee centre, HR taxonomy(etc. The developer will be involved in developing and maintaining Processes on the ServiceNow platform and will need excellent knowledge of Service Portal setup, JavaScript, HTML, CSS. jQuery, AJAX, angular.js etc. Documentation of new and existing process Experience and Skills Required: About 5-6+years of experience in developing application using ServiceNow platform Development & administration ) Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS etc Experience with Now mobile app. Experience in extensive cross-browser testing and support. Hands on ServiceNow integration experience using Web Service, SOAP /REST. An appreciation of supporting production systems and end users. Exceptional problem-solving skills, strong analytical & debugging skills. Understanding of software development processes Nice to Have : ServiceNow certified HR Implementation Specialist Adherence to agile development methods like SCRUM Mandatory Skills: ServiceNow HRSD developer, HRSD Design , ServiceNow integration experience using Web Service, SOAP /REST.

ServiceNow Developer Total Experience-5 years Relevant Experience- 3 years Detailed Roles & Responsibilities: Requirements gathering Solution Design Impact assessment on new solutions configuration changes Configuring scripts Configuring the catalog forms and workflows Build integrations System integration testing and unit testing UAT support Production rollout and verification Implementing automations Mandatory skills- ServiceNow ITSM & Integration

Proven experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents). Strong understanding of Data verse , SharePoint, SQL, and other data sources. Expertise in writing Power FX expressions, JavaScript, and Power BI DAX queries. Familiarity with Microsoft 365 Admin Centre, Exchange, SharePoint Online, and Teams Administration. Microsoft Power Platform and Microsoft 365 certifications are a plus.

Job Summary: Experienced ServiceNow Developer with extensive hands-on experience on the ServiceNow platform, including CSM and ITSM modules. This role requires deep technical expertise in designing, developing, testing, and deploying ServiceNow solutions that align with business goals and enhance operational efficiency. Key Responsibilities: Design, develop, and implement ServiceNow solutions across CSM and ITSM modules. Configure and customize Case Management, Tasks, Life Cycle Events, and Activities. Develop and maintain ServiceNow applications using App Engine Studio and UI Builder. Create and manage Service Catalogs, Order Guides, Record Producers, and advanced workflows. Implement and support modules such as Incident, Problem, Change, Knowledge, Release, Request, and Asset Management. Build and maintain intuitive self-service portals and dashboards for CSM. Configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Scheduled Jobs. Integrate and manage CMDB, Discovery, and Mid-Server configurations. Leverage Performance Analytics to monitor and optimize system performance. Collaborate with cross-functional teams to deliver projects on time and within budget. Develop front-end components using HTML, CSS, JavaScript, and server-side applications using JSP, Servlets, and JDBC. Required Skills & Qualifications: 5+ years of hands-on experience as a ServiceNow Developer. Strong expertise in CSM and ITSM modules. Proficient in UI Builder. Proficient in ServiceNow scripting, UI customization, and application development. Experience with ServiceNow Discovery, CMDB, and Asset Management. Experience with App Engine Studio and Flow Designer. Solid understanding of web technologies (HTML, CSS, JavaScript) and Java-based backend development. Strong analytical, problem-solving, and communication skills. Preferred Certifications: ServiceNow Certified System Administrator ServiceNow Certified Application Developer

Infunctionalityinfunctionality and optimisation. Participating in the SDLC optimisation to ensure optimal functionalityand Catalogue Senior ServiceNow Developer (4+ YOE) - ITSM, ITOM Location: Bangalore / Pune (Hybrid) Experience: 4+ Years (Min. 1 Year in ITSM & ITOM) Certifications (Mandatory): CSA, CAD, CIS Role Summary: We're seeking a highly skilled Senior ServiceNow Developer to design, develop, and implement robust ServiceNow solutions, with a strong focus on ITSM and ITOM modules. You'll be a key player in our hybrid team, driving cutting-edge projects for global clients. Key Responsibilities: Design, develop, and implement complex ServiceNow solutions across ITSM (Incident, Problem, Change, Service Catalog, CMDB) and ITOM (Discovery, Event Management, Service Mapping). Develop custom applications, workflows, UI Policies, Business Rules, Client Scripts, Script Includes, and UI Actions. Perform advanced scripting using JavaScript, Glide Scripting, HTML, CSS . Design and implement integrations with third-party systems using REST/SOAP APIs and Integration Hub . Conduct thorough testing, debugging, and performance optimization. Provide technical leadership and mentorship to junior developers. Collaborate with stakeholders to translate business requirements into technical solutions. Particiin all SDLC phases within an Agile/Scrum framework. Ensure adherence to ServiceNow best practices and security guidelines. Required Skills & Qualifications: Bachelor's degree in CS, IT, or related field. 4+ years hands-on ServiceNow development experience. 1+ year hands-on experience with ServiceNow ITSM and ITOM modules. Mandatory Certifications: CSA, CAD, CIS (in at least one key module). Strong proficiency in JavaScript, HTML, CSS, and Glide Scripting. Extensive experience with ServiceNow APIs and integration. In-depth knowledge of ITIL processes. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a dynamic environment. Why Join ? Work on challenging, impactful projects. Collaborative and supportive team. Continuous learning and growth. Competitive salary and benefits. Flexible hybrid work model. Preferred Candidates : Immediate Joiner to 15 Days ( Serving Notice Period) Apply Now: send it to sandeep@nexusprofessionals.in

Hiring ServiceNow SOM Developers (Contractual – Remote) for Deloitte. 5+ yrs exp in SOM, Event Mgmt, Discovery, CMDB, MID Server. Strong scripting & integration skills required. Immediate joiners preferred. Apply now!

Your Impact: This role would be part of the Managed Services team and is responsible for Application Management, Support and Maintenance, and Developing new applications or functionalities based on customer requirements. Application Management and Support involves day-to-day application administration and support function. Support would be both proactive as well as reactive based on whether the engineer is action on a tip off from an alert, or from a manual observation, or from a customer ticket. Application Maintenance involves developing fixes for defects in code. You are great at: Providing Application Support for OpenText AppWorks (formerly Process Suite). Very good hands-on experience on Java /J2EE. Willing to be an expertise in Appworks OT Product in short duration. Software maintenance for applications written and running on top of AppWorks or Process Suite Proficiency and solid understanding of either Linux or the Windows operating system Preferably worked on application support and/or application maintenance projects for OpenText AppWorks or Process Suite Experience working in an ITIL, ISO27001, SOC etc., standards environment is a definite plus What it takes: Provide Support for applications developed on AppWorks or Process Suite Work in shifts morning and afternoon (mandatory), night (optional only for P1 incident support if required) and regular on rotation basis Application maintenance: developing code fixes on top of AppWorks or Process Suite Document resolutions for incidents, problems in the ticketing system, knowledge sharing platform, known error db. etc. Manage and maintain application, system configurations in a CMDB Good oral and written communication skills for conversations with customer side technical/functional personnel on incidents, problems, changes etc. Well acquainted with change management procedures, and capable of changing engineering with the ability to develop clear and detailed documentation around the changes Understand escalations, impending failures and/or impending escalations alert the management and lead the team effectively on technical topics

About the Role We are seeking a ServiceNow ITOM Consultant with a strong foundation in ServiceNow Discovery, ETL/transform maps, and CMDB/CSDM concepts. The ideal candidate will bring a combination of technical acumen and infrastructure knowledge to support ITOM implementations and CMDB enrichment efforts. Key Responsibilities : Discovery & CMDB Implementation: o Configure and manage ServiceNow Discovery jobs (agent and agentless). Contribute to CMDB population, normalization, and reconciliation efforts. Align data models with CSDM (Common Service Data Model) practices. ETL & Transform Development: o Develop and manage transform maps and data imports into the CMDB. Troubleshoot data quality issues and perform data clean-up as needed. Scripting & Configuration: o Write basic scripts (JavaScript, Glide API) to enhance data processing and platform automation. Support development of business rules, UI policies, and scheduled jobs related to ITOM. Infrastructure Awareness: o Understand basic IT infrastructure concepts (e.g., servers, network devices, cloud components). Communicate effectively with infra teams during discovery and integrations. Collaboration & Contribution: Support senior consultants and architects in ITOM and CMDB strategy execution. Contribute actively to documentation, testing, and knowledge sharing across the team. Requirements • 4+ years of experience with ServiceNow, preferably in ITOM and CMDB-related projects. • Hands-on experience with ServiceNow Discovery, including credentials and probe troubleshooting. • Good understanding and practical experience in ETL processes and transform maps. • Basic proficiency in JavaScript and ServiceNow scripting. • Exposure to CSDM framework and CMDB health practices. • Solid grasp of IT infrastructure fundamentals (e.g., OS, network layers, cloud components). • Strong communication and collaborative skills.

Candidate should have 8 to 10 years of total experience in Storage & Backup Domain Technology Able to provide consultancy and recommendation on storage in the below mentioned areas: Recommend definition and assignment of tier profiles based on their performance, availability, recoverability, and serviceability characteristics. Recommend application data placement on storage tiers per profiles. Recommend tiering and archival approaches based on aging, I/O, access, and usage. Recommend thin provisioning approach. Recommend best practices for backup and restore Recommend file system capacity standards, replication systems, and archiving Recommend Storage compaction and de-duplication capabilities to reduce the Storage footprint. Recommend file system folder management. Conduct periodic tests to validate the integrity of the data replication solutions such as failover test to the replicated system and validate functionality. Update Asset Inventory database in the CMDB (Asset Management tool provisioned), in case of hardware part replacement by following approved Change management process.

Good to have : (CSA) Certified ServiceNow Admin. Mandatory : Real-time working experience on ServiceNow Products IRM/GRC/SecOps/TPRM, Integrations knowledge & Advanced Service Portal. Experience on (ITSM, SPM, HRSD will be an added advantage). Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACLs, Import Sets, Transform Maps and Update sets. • Advanced Knowledge and experience with JavaScript, HTML, CSS, Bootstrap, JSON, REST and SOAP. • Exposure on latest versions of ServiceNow including GenAI, Agentic AI, Now Assist is expected. • Should be an Subject matter expertise, who will act as Technical Product Advocate by designing / developing / supporting various ServiceNow Products; with a blend of expertise in IRM-GRC family & ITSM, HRSD, CSM, CMDB within ServiceNow platform. • Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions. • Leads & guides Team / Manage major project deliverables. • Proficient in Agile development and all phases of the Application Development Lifecycle. • Must be professional, well-spoken and able to interact with onsite teams and customers. • Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise. • Strong problem solving and analytical skills.

We are looking for a ServiceNow Developer - ITSM to join our team at LTIMindtree, with locations available across Pan India. The ideal candidate should have 5 to 10 years of experience in this field. Key Skills required: - Minimum 5 years of experience in developing applications on the ServiceNow platform. - Proficiency in ITSM and CMDB, Integration. - Strong knowledge of HTML technologies such as Javascript, HTML, CSS, AJAX, JQuery, Angular JS. - Familiarity with SOA technologies like REST, SOAP. - Exposure to AI/ML, RPA, or Virtual Agent technologies would be beneficial. - Understanding of application development on a cloud platform. - Ability to gather and assess user requirements and create technical requirement documents. - Willingness to collaborate with various software development teams for application development, unit testing, deployment, and enhancement of product performance, quality, security, and stability. - Experience working with the agile methodology for software development. - Demonstrated ability to quickly learn new technologies. - Eagerness to drive continuous improvement in the software development life cycle. - Strong grasp of software design patterns, algorithms, and data structures. If you meet these qualifications and are enthusiastic about this opportunity, please send your resume to: Karishma.Shetty2@ltimindtree.com.,

You need candidates with previous leadership or management experience. The ideal candidate should have at least 5+ years of experience in Software Asset Management with a strong exposure to Hardware Asset Management practices. It is essential to be a ServiceNow Certified Implementation Specialist SAM and have hands-on expertise with ServiceNow SAM Pro, including configuration, reporting, and lifecycle automation. Deep knowledge of Microsoft licensing and other major software publishers is required. Demonstrated experience in managing end-of-life software lifecycle and orchestrating removal/updates is a plus. Working knowledge of SCCM and Intune, especially for coordinating software installations and removals is important. Strong analytical, organizational, and communication skills are necessary. Experience supporting software contract renewals with Procurement and business stakeholders is a must. Ability to interpret licensing agreements and identify cost-saving opportunities is crucial. Familiarity with ITIL and ITAM best practices is beneficial. We are seeking a skilled and detail-oriented Manager of Software Asset Management (SAM) to join our IT team. The role involves leading the end-to-end management of software assets across the organization. Responsibilities include maintaining license compliance, optimizing usage, and supporting the overall IT Asset Management (ITAM) strategy. The ideal candidate must have hands-on experience with ServiceNow SAM Professional, a solid understanding of software publisher licensing models (especially Microsoft), and a collaborative approach to working across IT, procurement, and business units. Key Responsibilities: - Lead the full Software Asset Management lifecycle, including acquisition, inventory, compliance, optimization, and retirement. - Administer and continuously enhance ServiceNow SAM Professional, ensuring accurate discovery, normalization, reconciliation, and reporting. - Partner with the SCCM and Intune teams to orchestrate automated software deployments and removals across end-user devices. - Develop and maintain policies, procedures, and documentation related to Software Asset Management (SAM). - Collaborate with business owners and Procurement to support contract renewals, ensuring entitlements align with usage and organizational needs. - Manage and document end-of-life (EOL) software, ensuring timely decommissioning and risk mitigation. - Onboard Software publishers in SAM Pro and create Effective License Positions (ELPS) for major vendors (e.g., Microsoft, Adobe, SAP, VMware, etc.). - Monitor software consumption and provide optimization recommendations to reduce cost and mitigate compliance risk. - Support internal and external audits, including license true-ups and vendor audit responses. - Provide SAM reporting and dashboards to IT leadership and key stakeholders. - Work closely with Hardware Asset Management (HAM) and CMDB teams to align asset records and drive data integrity. - Stay informed of market trends, licensing changes, and emerging SAM technologies.,

As a ServiceNow Solution Architect, you will be responsible for leading the design, development, and implementation of ServiceNow solutions. With over 8 years of experience in the ServiceNow platform and ITSM/ITBM implementations, you will leverage your expertise to translate business requirements into scalable technical solutions. Your key responsibilities will include engaging with clients to understand their needs, designing end-to-end ServiceNow solutions encompassing ITSM, ITBM, CMDB, HRSD, and custom applications. You will provide effort estimations, define scope, recommend development methodologies, create technical design documents, and manage user stories and training materials. Additionally, you will lead and mentor global development teams, ensuring timely delivery and quality assurance. You will oversee technical reviews, end-user training, stakeholder reporting, and manage escalations to ensure alignment with project goals, timelines, and budgets. Configuring and customizing various modules and developing integrations using REST/SOAP APIs will be part of your responsibilities. Your strong experience in ServiceNow development, including JavaScript, REST/SOAP, and scripting, coupled with a proven track record in ITSM, ITBM, CMDB, and orchestration implementations will be invaluable. Your problem-solving skills, effective communication, stakeholder management, and knowledge of best practices in ServiceNow architecture and implementation will set you up for success. Preferred certifications such as ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), and ITIL v3 Foundation will be advantageous. Experience with Agile methodologies and tools, along with a Certified Scrum Master (CSM) certification, will be beneficial in this role. If you are a proactive and experienced ServiceNow Solution Architect looking to make a significant impact in the IT industry, we encourage you to apply for this full-time position available in Mumbai, Pune, Noida, Bangalore, Chennai, or Hyderabad.,