1636 Cmdb Jobs - Page 2

We are seeking a skilled Test Engineer with over 4 years of experience in testing various applications, with a strong focus on ServiceNow application testing . The ideal candidate should possess the following skills and expertise: Key Responsibilities: Develop and execute test scripts and test scenarios based on business requirements. Perform integration testing across modules and systems. Conduct thorough data validation to ensure data quality and accuracy. Configure and test using Automated Test Framework (ATF) in ServiceNow. Collaborate with cross-functional teams to understand requirements and ensure comprehensive test coverage. Required Skills: Hands-on experience in ServiceNow testing . Strong understanding of data validation , data quality , and data accuracy testing. Experience in integration testing . Proficiency in automation testing using Java and Selenium . Ability to understand and test across various ServiceNow modules. Preferred Skills: Familiarity with ServiceNow modules such as Incident Management (IM) , Service Request , and Configuration Management Database (CMDB) is a plus.

Job Title: ServiceNow Architect Department: IT / Enterprise Applications Reports To: IT Director / Head of Digital Transformation Location: Hyderabad, India Role Summary The ServiceNow Architect is responsible for designing, developing, and leading scalable and secure ServiceNow solutions that align with business goals. The role involves application development, system integration, automation, and mentoring development teams while ensuring the platform's performance, reliability, and compliance. Key Responsibilities Architecture & Design Design scalable and high-performance ServiceNow solutions tailored to business needs and growth. Application Development Develop and customize applications, workflows, modules, and user interfaces on the ServiceNow platform. Process Automation Analyze existing business processes and implement automation to improve efficiency and reduce manual effort. Systems Integration Manage integrations with both cloud-based and on-premise legacy systems using SOAP/REST APIs. Quality Assurance Ensure high-quality solution delivery through rigorous testing, performance tuning, and documentation. Leadership & Collaboration Lead development teams, mentor junior developers, and collaborate with key stakeholders across business units. Required Qualifications & Skills Education: Bachelors or Masters degree in Computer Science, Software Engineering, or a related field. Experience: 5+ years of hands-on experience in ServiceNow development and architecture. Certifications: ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) preferred Technical Proficiency: Strong command of JavaScript, HTML, and CSS Experience with web servicesSOAP and REST Familiarity with Agile/Scrum development methodologies Proven ability to develop robust, reusable solutions within the ServiceNow ecosystem Soft Skills Strong problem-solving and analytical capabilities Effective leadership and team mentoring skills Excellent communication and interpersonal abilities Adaptability in fast-paced, evolving environments Stakeholder engagement and business acumen Preferred Qualifications Experience with ITSM, ITOM, HRSD, or other ServiceNow modules Exposure to ServiceNow Governance, Risk, and Compliance (GRC) or Security Operations Experience with integration tools (e.g., MuleSoft, Dell Boomi) Key Relationships Internal: IT Operations, Business Process Owners, Development Teams, Security and Compliance Teams External: ServiceNow Partners, Third-party vendors, Consultants Role Dimensions Strategic ownership of ServiceNow architecture Lead complex development initiatives and cross-functional platform implementations Responsible for technical leadership, code quality, and architectural governance Success Measures (KPIs) Timely delivery of ServiceNow projects and enhancements User adoption and satisfaction metrics post-implementation Reduction in manual processes through automation System uptime, performance, and reliability Number of successful integrations and streamlined workflows Competency Framework Alignment Technical Expertise: Deep understanding of ServiceNow architecture, scripting, and integrations Strategic Thinking: Ability to align platform capabilities with business strategy Execution & Delivery: Ownership of end-to-end implementation and release management Leadership: Mentoring team members, driving best practices, and stakeholder alignment Continuous Improvement: Identifying opportunities for optimization and platform expansion

GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Configuration Database & CI Management, ServiceNow Hardware Asset Management (HAM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational documentation to ensure clarity and consistency in processes.- Engage in continuous improvement initiatives to enhance service delivery and operational efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management, ServiceNow Hardware Asset Management (HAM).- Strong understanding of IT service management principles and best practices.- Experience with incident management and problem resolution processes.- Familiarity with change management processes and tools.- Ability to analyze system performance and identify areas for improvement. Additional Information:- The candidate should have minimum 3 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About the Role We are seeking an experienced ServiceNow CMDB Configuration Specialist to customize, maintain, and ensure data accuracy within the CMDB. You will collaborate with multiple teams to define and implement CMDB policies and ensure the integrity of configuration data across the enterprise. Key Responsibilities Customize CMDB using JavaScript, workflows, and UI policies. Develop and maintain scripts for data imports, transformations & normalization. Create/manage CI relationships and perform data integrity checks. Ensure accuracy of CMDB data, including dependencies & relationships. Define and implement CMDB standards, policies, and procedures. Perform regular audits & reconciliation of CMDB data. Troubleshoot & resolve CMDB-related issues. Qualifications & Skills 5.58 years of experience with ServiceNow CMDB management & customization. Strong knowledge of ITIL processes & best practices. Hands-on experience with JavaScript, workflows, UI policies in ServiceNow. Excellent communication & cross-team collaboration skills. Strong analytical skills with a focus on accuracy and data quality. Location- Hyderabad,Pune,Noida,Bengaluru,, Gurgaon

Senior ServiceNow Developer Integration & CMDB Location: Pune / Mumbai / Bangalore / Chennai Experience Level: Senior (5+ years) About the Role: We are seeking a Senior ServiceNow Developer to join our Integration Framework & CMDB team. This is a highly technical role focused on building and enhancing ServiceNow solutions for complex enterprise needs, including third-party integrations , CMDB management , and custom application enhancements . The ideal candidate will have deep hands-on experience in REST API development , authentication mechanisms , ServiceNow scripting , and managing critical production issues. If you thrive in a fast-paced environment and have a passion for building robust, scalable ServiceNow solutions, we want to hear from you. Key Responsibilities: Design, develop, and maintain ServiceNow integrations with third-party systems (both inbound and outbound ). Create and manage REST integrations , including Outbound REST Messages and Scripted REST APIs . Configure and maintain Access Control Lists (ACLs) to secure data access across modules. Develop and maintain solutions related to the CMDB : discovery, reconciliation, and relationship mapping. Work on technical components like: Workflows & Flow Designer, Script Actions, Business Rules, UI Policies, Client Scripts, and Scheduled Jobs, Transform Maps, Field Map Scripts, and Data Transformations Support and enhance custom applications , including legacy and modern modules. Provide L3/L4 support for complex production issues , including platform-wide incidents and module-specific problems. Required Skills & Experience: 5+ years of ServiceNow development experience in large-scale enterprise environments. Strong expertise in ServiceNow Integration Hub , REST APIs, and scripting (JavaScript, Glide APIs). Solid understanding of ServiceNow CMDB structure, population methods, and data governance. Proficient in platform security (ACLs, roles) and SSO configurations. Experience with PPM , SAM/HAM , and procurement modules . Strong debugging and analytical skills for resolving production issues. Hands-on experience with Flow Designer , Workflows , and advanced scripting. Experience working in Agile/SCRUM environments. What You will Gain: Opportunity to work on complex, global ServiceNow implementations Collaborate with cross-functional teams including Architects, BAs, QA, and Product Owners Work on cutting-edge automation and integration use cases Grow your career in a technology-first, innovation-driven environment Regards Ramkumar Talent Acquisition - Atos 9363437874

Preferred candidate profile Immediate to 15Days or serving notice period 3-8years of experience Location: Hyderabad, Bangalore, Chennai, Pune, Kolkata, Mumbai, Delhi/NCR Role & responsibilities Description: *ServiceNow APM Expertise: Deep understanding of the APM (Application Portfolio Management) module, its functionalities, and how it integrates with the rest of the ServiceNow platform. *CMDB Knowledge: Strong understanding of CMDB principles, CI relationships, and how they apply to business applications and services within APM. *ServiceNow Scripting: Proficiency in JavaScript, Glide API, and other relevant scripting languages for customizing and extending APM functionalities. *Integration Skills: Expertise in integrating ServiceNow with other systems using REST/SOAP *APIs and other integration methods to gather data for APM. *ITBM/CSM Modules: Familiarity with other IT Business Management (ITBM) modules such as PPM (Project Portfolio Management) and Demand Management that often overlap with APM functionalities

As a Sr Software Engineering Manager, you will be focused on guiding and managing a team of software engineers to deliver high-quality products and solutions. This involves technical oversight, team development, and strategic planning to ensure the team's success in aligning with the company's goals. We are looking for a team member who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally. What You Will Do: Lead, mentor, and manage direct reports fostering a collaborative and innovative work environment Oversee the planning, execution, and delivery of software development projects, ensuring they meet quality standards, deadlines, and budget constraints Collaborate with the development teams to design, develop, and deploy solutions that enhance our platforms functionality and performance Contributes strategic vision and integrates a broad range of ideas regarding applications development Stay updated with the latest industry trends and technologies, applying this knowledge to improve our platform and the user experience of our stakeholders Evaluate and make recommendations on techniques, practices or technologies that would enhance our needs Work closely with other functional groups and digital teams to align software development projects with business goals and customer needs. Problem-solving for complex and multi-dimensional challenges Communicate with executive leadership on matters of strategic importance Assigns personnel to various projects and directs their activities; reviews and evaluates their work and prepares performance reports Minimum Requirements: Bachelors degree in computer science or related field 8+ years of IT work experience 5+ years hands-on experience in ServiceNow with good knowledge of ITSM and ITOM processes, including Request Management, Change Management, Configuration Management (CMDB), Event Management, Incident Management and Problem Management 3+ years of experience working with key business partners for business requirements gathering 2+ years of experience with scripted REST APIs Experience educating internal or external customers in best practice design Experience working in an Agile environment with focus in SCRUM methodologies. Experience in ServiceNow Administration and Production support Ability to execute a project based on our priorities, context, risks and desired outcomes Ability to work independently or with team Demonstrate strong initiative and self-starter Preferred Requirements: Certified ServiceNow System Administrator

Design, develop, and configure ServiceNow applications, modules, and custom solutions across ITSM, ITOM, CSM, OMT, Custom/Scoped Applications and other business areas. Develop scripts, business rules, UI policies, script includes, and workflow.

ITOM Senior Technical Consultant NTT DATA, is looking for a Senior ServiceNow Technical Consultant who is passionate about ServiceNow and wants to continue to learn and grow with the platform every day. As a Senior ServiceNow Technical Consultant you will have direct access to some of the most accomplished individuals within the ServiceNow ecosystem. You will have the opportunity to work on a wide variety of implementations, integrations, and upgrades with clients of various sizes, including some of the top Enterprise companies in the world. Our commitment to learning and development give the Senior ServiceNow Technical Consultant a unique opportunity for growth with individualized roadmaps and training to help elevate you to the future you want. Why we think this position is great: Senior ServiceNow Technical Consultants work on dynamic teams to deliver the most challenging and complex solutions on the ServiceNow platform. Looking for someone who will build trust through responsiveness, preparedness, punctuality, and accountability on all aspects of a project. You will attend and contribute to discussions within workshops, meetings, and conduct calls with customers independently. This role performs system administration support clients, including but not limited to: form configuration, simple scripting, Service Catalog configuration, and Custom Homepages, Dashboards, etc. Have a love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people. Primary Responsibilities: Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverables Contribute on multiple Agile engagements, utilizing the NTT methodology and tools to enhance project efficiency Basic Qualifications: 3+ years of hands on ServiceNow experience 3+ years ITOM experience Preferred Qualifications: ServiceNow Certified System Administrator Certification ServiceNow Certified Implementation Specialist Certification in additional practice areas such as ITBM or SPM, WSD, GRC, IRM, HSRD, CSM, ITAM, ITSM, Service Portal (UX Deign), etc. Location - Noida,Bengaluru,Hyderabad,Pune,Chennai,Gurugram

Role & responsibilities : Servicenow Adminstrator who can perform platform admin . Knowledge on ServiceNow CMDB Discovery Work on servicenow platform activities like update set movement etc Catalog development Form enhancement Good scripting knowledge Good understanding of how integrations work. CSA certified Etc Preferred candidate profile CSA certified Strong in CMDB Location Gurgaon.

Role Overview : We are seeking a seasoned Flexera Tooling Implementation Specialist with extensive hands-on experience in the end-to-end implementation, configuration, and management of the Flexera Software Asset Management (SAM) tool. As a tooling expert and solution architect, you will be responsible for ensuring the Flexera platform is correctly deployed, maintained, and aligned with customer needs. Key Responsibilities : - Independently configure and install the Flexera SAM tool with minimal supervision. - Ensure high availability, reliability, and optimal performance of the Flexera environment. - Upload, manage, and maintain accurate data within the Flexera SAM platform. - Perform regular system maintenance tasks including backups, patches, and upgrades. - Administer user roles and access, aligned with organizational policies. - Continuously monitor system health and proactively resolve any technical issues. - Manage and maintain the infrastructure hosting the SAM solution, ensuring adequate resources. - Escalate and manage vendor support tickets, and collaborate closely with vendor teams. - Maintain all data feeds and system integrations connected to the Flexera SAM tool. - Perform scheduled and ad-hoc data uploads and updates. - Upgrade the Flexera platform and its modules in line with evolving customer requirements. Required Qualifications : of experience in IT tools implementation, with a strong focus on SAM tools. - Proven hands-on experience in configuring and deploying both on-premise and cloud instances of Flexera SAM. - Deep understanding of Flexeras modules, data connectors, platform architecture, and capabilities. - Technical expertise in Flexera features, limitations, and implementation best practices. - Skilled in designing and implementing frameworks to assess and improve tool maturity. - Ability to create tailored implementation plans based on customer business and technical requirements. - Strong analytical, problem-solving, and communication skills. - Experience working with cross-functional teams and stakeholders. Nice to Have : - Flexera certifications or formal training. - Experience with integration of Flexera SAM with other ITSM or CMDB platforms (e. , ServiceNow). - Familiarity with license compliance, software metering, and audit support practices.

The ideal candidate will be responsible for the analysis, designing & development of various Integrations, applications, Forms, Service Portal pages, New modules Security Operations, GRC, BCM in ServiceNow. Role & responsibilities ServiceNow Lead Architect will be responsible for leveraging the various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications to convert technical specification into a better design & working solution. Leverage Service Portal framework to improve the user experiences on the IT Portal interface. Employee Service Center experience is a good to have Designing/ Build integration with other third-party and in-house system using ServiceNow standard connectors/custom solutions as required. Work with the business partner / Solution Architects to validate the proposed design / solution and assist in the successful migration of products to Production environment. Take part in Monitoring/ process improvement initiative to standardize the solution on the ServiceNow platform to have stable production instance. Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases. Prepare process flow and user guide, KB documents based on the needs of the projects. Helping to Build / Building Test cases using ATF or create testing documents and convert to ATF as required. Troubleshoot open incidents and perform RCA (root cause analysis) of the same when it is required from Junior members Support business users with any functional related queries, post-delivery of the business requirements as and when needed Should understand basics of Agile Scrum methodologies Support in addressing urgent / priority incidents as part of On-call. Identify opportunities for bring in necessary new features / modules for benefit of the business Would be good, if capable of Running Agile Srum meetings in absence of scrum master Preferred candidate profile Well-versed with Server-side and Client-side scripting on the ServiceNow platforms. Experience in developing and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules. Worked on All type of integrations REST, SOAP that Service Now supports Good Knowledge in advanced topics like IRM, BCM, HAM, SAM Good experience in requirement gathering, Business document creation, understanding business needs and developing solutions Service Portal Implementation experience. Experience in Install, Upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues. Good Domain knowledge in whatever been worked. Know Discovery and CMDB with CSDM Excellence in Workflow Management Performance Analytics implementation experience Good communication and analytical skills. Ability to work independently with limited supervision. Knowledge of the ITIL process is a plus.

Responsibilities: Software asset management activities include creating, updating, tracking, monitoring, and maintaining software licenses in asset management database, as well as monitoring application usage, and reporting compliance of software usage Through licenses management, highlight opportunities to target unused or restricted SW for reclamation Identify Hard and Soft cost savings for the customer Analyze client contracts, In-depth Knowledge of major publishers (Microsoft, IBM, Adobe, Oracle etc) in order to establish areas of risk and Software License Compliance Position for the clients. Participate in software compliance audits and remediation efforts Having Experience in License optimization & re-harvesting. Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines Assess data accuracy and reasonableness and follow-up directly clients appropriately to achieve necessary understanding and to resolve the Licensing anomalies Ensure quality and timely delivery of customer requirements. Other Software Asset Management duties as assigned. Requirements: 6+ years of experience in a similar role Strong Excel and Dashboard skills Experience on industry leading SAM tools. SNOW/Flexera preferred. End to End Software License Life Cycle Experience including Knowledge and experience with complex datacenter software licenses for Vendors such as Microsoft, Oracle, IBM, Adobe, etc. Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations Detail oriented, customer oriented, result delivery oriented, analytical thinking Preferences Degree in a technical field (preferred) An Industry recognized certification such as Certified Software Asset Manager (CSAM) or equivalent Experience working in a managed services environment and with virtual teams Experience with various database and spreadsheet tools SQL, Access, etc.

ServiceNow Development ITSM, ITOM, CSM, OMT, Scoped/Custom Apps JavaScript, Glide Scripting, Flow Designer, Integration Hub Service Portal Development CSS, Ajax, HTML CMDB, Discovery, Asset Management

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: ITIL - IT Hardware Asset Management . Experience: 8-10 Years .

Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CIs are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: Software Asset Management . Experience: 3-5 Years .

Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CIs are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: ITIL - IT Hardware Asset Management . Experience: 3-5 Years .

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Expert knowledge of ServiceNow CMDB, integreation , ITSM applications with at least 5+ years of hands-on experience.7+ years of experience working as a ServiceNow Developer5+ years of experience working in the Discovery module of ServiceNowProficiency with API development (SOAP OR REST)Proficient in core tables, Glide, scripting, UI actions, scheduled jobs, business rules, client scripts, data imports, custom apps, and development methodologiesExpertise in ServiceNow development, JavaScript, Angular JS or React JS Mandatory Skills: Servicenow-Development . Experience: 5-8 Years .

SAM Lead Lead, Participate & manage end to end external publisher audits, by providing audit defence & audit readiness for the business Very Strong SAM External Audit Participation experience. Lead, a team of SAM SMEs and ensure SAM KPIs, SLAs & Compliance Parameters are always met. Provide Licensing & Risk Advisory to the SMUs and the business heads. Own the Cost Containment charter for both Customer Investments & Wipro Investments. Accountable for SAM Maturity & Compliance Level sustenance in all business accounts. Ability to lead the team through the changes that happens in the software licensing space & in the technology space. Responsible for incorporating AI & Automation in different stages of SAM Process to achieve cost and manpower efficiencies. Experienced in enhancing the SAM Processes, Procedures, Guidelines & SOPs. Experienced in handling Software, Cloud & SaaS based contracts, its Costs, Obligations, Benefits & Risks. Enable the SAM Technology Implementation teams with the required guidance for tool adoption, coverage, completeness & Ts&Cs related obligations as per the SAM Tool provider and/or the software publishers. Design & Implement ISO 19770 based SAM Audits for internal purposes. Mandatory Skills: Software Asset Management . Experience: 5-8 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: ServiceNow ITOM Service Mapping . Experience: 3-5 Years .

Job Description Listing Name:ServiceNowEngineer GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing

GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing

As an experienced ServiceNow Administrator with domain separation expertise, your role will involve supporting a multi-tenant ServiceNow environment. Your responsibilities will include incident management and resolution, system administration and maintenance, reporting and analytics, contact and configuration management, as well as providing support for MSP and NOC operations. Key Responsibilities: - Incident Management & Resolution - Monitor, triage, and resolve ServiceNow platform incidents across multiple domains - Perform root cause analysis and implement corrective actions - Collaborate with cross-functional teams for timely incident resolution - Maintain incident documentation and knowledge base articles - System Administration & Maintenance - Administer ServiceNow instances with domain separation configurations - Assist with system upgrade cycles and release management - Develop and execute fix scripts for system-wide records - Perform regular system health checks and preventive maintenance - Manage user access, roles, and permissions across separated domains - Reporting & Analytics - Create and maintain operational dashboards and reports - Generate KPI reports for MSP and NOC operations - Develop custom reports to meet business requirements - Monitor system performance metrics and usage analytics - Contact & Configuration Management - Maintain accurate contact databases and user records - Update and validate CMDB data integrity across domains - Manage asset lifecycle processes and documentation - Ensure data consistency and quality across all modules - MSP & NOC Support - Provide technical support for Managed Service Provider operations - Support Network Operations Center activities and workflows - Configure and customize applications to meet operational requirements - Assist with service catalog management and workflow automation Qualifications Required: - Proven experience in ServiceNow domain separation implementation and management - Strong understanding of ServiceNow platform architecture and modules - Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting - Knowledge of ITIL processes and best practices - Experience supporting MSP and NOC environments - Strong analytical and problem-solving skills - Proficiency in navigating Now UI and Workspace views - Excellent communication and documentation skills Preferred Certifications: - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Implementation Specialist - Service Provider (CIS-SP) - ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) Technical Skills: - ServiceNow platform administration (minimum 3 years) - Domain separation configuration and management - CMDB and Asset Management - Incident and Problem Management - Service Portal configuration - Integration experience (REST/SOAP APIs) - Database management and SQL knowledge Please note, domain separation experience is mandatory for this position. Candidates without this specific experience will not be considered.,

Role Overview: You are required to have both Tech Lead and Business Analyst (BA) skills to handle project management, tech solutions, and related tasks. Your responsibilities will include engaging and building relationships with team members, customers, and stakeholders. You will be responsible for creating detailed design documents, performing development, unit testing, and working with the Architect. Key Responsibilities: - Backlog grooming, including documenting enhancement requirements and effort estimates. - Developing, installing, and modifying ServiceNow applications, workflows, forms, lists, business rules, and scripts. - Building Service Catalogs including workflows and participating in workshops to provide technical inputs. - Updating and maintaining a comprehensive unit testing protocol for ServiceNow instance deployment and upgrades. - Resolving escalated incidents by platform administrators, conducting problem investigation, root cause analysis, and fixing the root cause. - Configuring and running discovery tools, resolving CMBD quality issues, and suggesting changes to CMDB. - Designing and maintaining platform architecture while adhering to platform development standards for various modules such as HRSD, Employee Center, MID servers, ITSM, ITOM, SPM, ITAM, and SecOps. - Having hands-on experience with flow designer and Integration Hub. Qualification Required: - 7+ years of experience in ServiceNow development and administration. - Previous experience in building integrations with REST or SOAP APIs. Note: Kindly share your resume with shreya.bagdi@leanitcorp.com if interested.,