1636 Cmdb Jobs - Page 17

Role: ServiceNow Developer Experience: 5+ Years Availability: Immediate Joiners Only Are you a ServiceNow expert with a passion for building seamless digital workflows? Do you have solid experience with CSM and ITSM modules? If yes we want, YOU on our team! What We're Looking For: 5+ years of experience in ServiceNow development Proven expertise in CSM (Customer Service Management) & ITSM (IT Service Management) Strong problem-solving skills and coding best practices Someone who can hit the ground running – immediate joiners only

In Time Tec is an award-winning IT & software company. In Time Tec offers progressive software development services, enabling its clients to keep their brightest and most valuable talent focused on innovation. In Time Tec has a leadership team averaging 15 years in software/firmware R&D, and 20 years building onshore/offshore R&D teams. We are looking for rare talent to join us. People having a positive mindset and great organizational skills will be drawn to the position. Your capacity to take initiative and solve problems as they emerge, flexibility, and honesty, will be key factors for your success at In Time Tec. Job Overview: We are seeking a skilled ServiceNow ITSM Developer with 3–5 years of experience on the ServiceNow platform, including hands-on expertise in Employee Center Pro. The candidate will be responsible for developing, configuring, and enhancing ITSM applications and the Employee Center Pro portal to deliver a unified, modern employee experience. Responsibilities: Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog). Develop and enhance Employee Center Pro experiences, including landing pages, topic pages, catalog items, and guided journeys. Build intuitive Service Portal and Agent Workspace features to improve user experience. Work with stakeholders to design taxonomy, content delivery, and knowledge management in Employee Center Pro. Configure and implement navigation, targeted campaigns, and audience-based content visibility. Develop scripts, workflows, Flow Designer actions, and UI policies to automate ITSM processes. Integrate Employee Center Pro with HR, IT, and other enterprise services for a single unified portal. Support upgrades, platform health checks, and ensure compliance with best practices. Create reports and dashboards to track ITSM and Employee Center adoption metrics. Collaborate with cross-functional teams in an agile environment to deliver business requirements. Required Qualifications 3–5 years of hands-on ServiceNow development experience. Strong knowledge of ITSM modules (Incident, Change, Problem, Request, CMDB). Hands-on experience with Employee Center Pro – including page configuration, taxonomy, and personalization. Proficiency in JavaScript, Glide APIs, Flow Designer, and UI Builder. Experience developing in Service Portal and Agent Workspace. Understanding of content delivery, knowledge management, and audience targeting in Employee Center. Strong problem-solving skills with ability to troubleshoot and resolve platform issues. Preferred Qualifications ServiceNow Certified System Administrator (CSA) certification (required or in progress). ServiceNow Certified Implementation Specialist – ITSM or Employee Center certification. Experience with HRSD or CSM modules for broader portal use cases. Familiarity with CSDM framework and CMDB data modeling. Prior experience in global enterprise ServiceNow implementations. How You’ll Grow at In Time Tec In Time Tec, has made significant investments to create a stimulating environment for its people to grow. We want each of our employees to grow in their way and play their roles while honing their ownership abilities. As part of those efforts, we provide our professionals with a range of educational opportunities to help them grow in their career. Our guiding principles of leadership, trust, transparency, and integrity serve as the foundation for everything we do and every success we achieve. We are proud of these fundamental principles since they demonstrate our dedication towards them as a “One Team”. We value every individual by giving them the freedom to make daily decisions that can support their health, well-being, confidence, and awareness. Our leadership team is there to offer the safe base by giving the right budding environment, instruction, tools, and chances necessary for your professional development in achieving your goals. Our people and culture work together in a collaborative environment, making In Time Tec a thriving place to work. You can find out more aboutLife at In Time

Overview We are seeking a skilled ServiceNow ITSM Developer with 3–5 years of experience on the ServiceNow platform, including hands-on expertise in Employee Center Pro. The candidate will be responsible for developing, configuring, and enhancing ITSM applications and the Employee Center Pro portal to deliver a unified, modern employee experience. Key Responsibilities Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog). Develop and enhance Employee Center Pro experiences, including landing pages, topic pages, catalog items, and guided journeys. Build intuitive Service Portal and Agent Workspace features to improve user experience. Work with stakeholders to design taxonomy, content delivery, and knowledge management in Employee Center Pro. Configure and implement navigation, targeted campaigns, and audience-based content visibility. Develop scripts, workflows, Flow Designer actions, and UI policies to automate ITSM processes. Integrate Employee Center Pro with HR, IT, and other enterprise services for a single unified portal. Support upgrades, platform health checks, and ensure compliance with best practices. Create reports and dashboards to track ITSM and Employee Center adoption metrics. Collaborate with cross-functional teams in an agile environment to deliver business requirements. Required Qualifications 3–5 years of hands-on ServiceNow development experience. Strong knowledge of ITSM modules (Incident, Change, Problem, Request, CMDB). Hands-on experience with Employee Center Pro – including page configuration, taxonomy, and personalization. Proficiency in JavaScript, Glide APIs, Flow Designer, and UI Builder. Experience developing in Service Portal and Agent Workspace. Understanding of content delivery, knowledge management, and audience targeting in Employee Center. Strong problem-solving skills with ability to troubleshoot and resolve platform issues. Preferred Qualifications ServiceNow Certified System Administrator (CSA) certification (required or in progress). ServiceNow Certified Implementation Specialist – ITSM or Employee Center certification. Experience with HRSD or CSM modules for broader portal use cases. Familiarity with CSDM framework and CMDB data modeling. Prior experience in global enterprise ServiceNow implementations.

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNoaw-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow

Position Overview We are seeking an experienced ServiceNow ITSM Developer with 3–5 years of hands-on development experience on the ServiceNow platform, including exposure to Telecommunications Service Management (TSM) / telecom-specific modules. The candidate will play a key role in designing, developing, and customizing ServiceNow ITSM applications to support business needs in a telecom environment. Key Responsibilities Configure, customize, and enhance ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog). Develop and maintain workflows, Flow Designer actions, client scripts, business rules, and UI policies. Implement and support Telecommunications Service Management (TSM) module capabilities (e.g., service order management, fulfillment, inventory integration). Build and optimize Service Portal and Agent Workspace for ITSM and telecom use cases. Collaborate with architects and business analysts to translate telecom industry requirements into ServiceNow solutions. Support integrations with third-party telecom systems and OSS/BSS platforms using REST, SOAP, and IntegrationHub. Ensure adherence to best practices, coding standards, and ITIL-based processes. Troubleshoot, debug, and resolve ServiceNow issues in ITSM and telecom-specific applications. Provide technical documentation and handover to operations teams. Required Qualifications: 3–5 years of development experience on the ServiceNow platform. Strong hands-on experience with ServiceNow ITSM suite (Incident, Change, Problem, Request, CMDB). Exposure to Telecommunications Service Management (TSM) module or telecom industry use cases. Proficiency in JavaScript, Glide APIs, Flow Designer, UI Builder. Experience with Service Portal and Agent Workspace development. Working knowledge of integrations (REST/SOAP APIs, MID Server, IntegrationHub). Understanding of CMDB design, CSDM framework, and telecom-related data models. Strong problem-solving skills and ability to work in an agile environment. Preferred Qualifications ServiceNow Certified System Administrator (CSA) – required or in progress. ServiceNow Certified Implementation Specialist – ITSM / TSM. Experience with telecom OSS/BSS systems and workflows. Familiarity with Discovery, ITOM, or ITAM modules.

About The Company : We deliver innovative solutions to complex business challenges in technology and business services. Our offerings span application development, business process outsourcing, data services, and professional consulting. We help clients improve operational efficiency, reduce costs, boost profitability, and accelerate time-to-market. Role Overview : We are seeking a seasoned Flexera Tooling Implementation Specialist with extensive hands-on experience in the end-to-end implementation, configuration, and management of the Flexera Software Asset Management (SAM) tool. As a tooling expert and solution architect, you will be responsible for ensuring the Flexera platform is correctly deployed, maintained, and aligned with customer needs. Key Responsibilities : - Independently configure and install the Flexera SAM tool with minimal supervision. - Ensure high availability, reliability, and optimal performance of the Flexera environment. - Upload, manage, and maintain accurate data within the Flexera SAM platform. - Perform regular system maintenance tasks including backups, patches, and upgrades. - Administer user roles and access, aligned with organizational policies. - Continuously monitor system health and proactively resolve any technical issues. - Manage and maintain the infrastructure hosting the SAM solution, ensuring adequate resources. - Escalate and manage vendor support tickets, and collaborate closely with vendor teams. - Maintain all data feeds and system integrations connected to the Flexera SAM tool. - Perform scheduled and ad-hoc data uploads and updates. - Upgrade the Flexera platform and its modules in line with evolving customer requirements. Required Qualifications : of experience in IT tools implementation, with a strong focus on SAM tools. - Proven hands-on experience in configuring and deploying both on-premise and cloud instances of Flexera SAM. - Deep understanding of Flexeras modules, data connectors, platform architecture, and capabilities. - Technical expertise in Flexera features, limitations, and implementation best practices. - Skilled in designing and implementing frameworks to assess and improve tool maturity. - Ability to create tailored implementation plans based on customer business and technical requirements. - Strong analytical, problem-solving, and communication skills. - Experience working with cross-functional teams and stakeholders. Nice to Have : - Flexera certifications or formal training. - Experience with integration of Flexera SAM with other ITSM or CMDB platforms (e. , ServiceNow). - Familiarity with license compliance, software metering, and audit support practices.

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4

Role Overview : We are seeking a seasoned Flexera Tooling Implementation Specialist with extensive hands-on experience in the end-to-end implementation, configuration, and management of the Flexera Software Asset Management (SAM) tool. As a tooling expert and solution architect, you will be responsible for ensuring the Flexera platform is correctly deployed, maintained, and aligned with customer needs. Key Responsibilities : - Independently configure and install the Flexera SAM tool with minimal supervision. - Ensure high availability, reliability, and optimal performance of the Flexera environment. - Upload, manage, and maintain accurate data within the Flexera SAM platform. - Perform regular system maintenance tasks including backups, patches, and upgrades. - Administer user roles and access, aligned with organizational policies. - Continuously monitor system health and proactively resolve any technical issues. - Manage and maintain the infrastructure hosting the SAM solution, ensuring adequate resources. - Escalate and manage vendor support tickets, and collaborate closely with vendor teams. - Maintain all data feeds and system integrations connected to the Flexera SAM tool. - Perform scheduled and ad-hoc data uploads and updates. - Upgrade the Flexera platform and its modules in line with evolving customer requirements. Required Qualifications : of experience in IT tools implementation, with a strong focus on SAM tools. - Proven hands-on experience in configuring and deploying both on-premise and cloud instances of Flexera SAM. - Deep understanding of Flexeras modules, data connectors, platform architecture, and capabilities. - Technical expertise in Flexera features, limitations, and implementation best practices. - Skilled in designing and implementing frameworks to assess and improve tool maturity. - Ability to create tailored implementation plans based on customer business and technical requirements. - Strong analytical, problem-solving, and communication skills. - Experience working with cross-functional teams and stakeholders. Nice to Have : - Flexera certifications or formal training. - Experience with integration of Flexera SAM with other ITSM or CMDB platforms (e. , ServiceNow). - Familiarity with license compliance, software metering, and audit support practices.

Role Overview : We are seeking a seasoned Flexera Tooling Implementation Specialist with extensive hands-on experience in the end-to-end implementation, configuration, and management of the Flexera Software Asset Management (SAM) tool. As a tooling expert and solution architect, you will be responsible for ensuring the Flexera platform is correctly deployed, maintained, and aligned with customer needs. Key Responsibilities : - Independently configure and install the Flexera SAM tool with minimal supervision. - Ensure high availability, reliability, and optimal performance of the Flexera environment. - Upload, manage, and maintain accurate data within the Flexera SAM platform. - Perform regular system maintenance tasks including backups, patches, and upgrades. - Administer user roles and access, aligned with organizational policies. - Continuously monitor system health and proactively resolve any technical issues. - Manage and maintain the infrastructure hosting the SAM solution, ensuring adequate resources. - Escalate and manage vendor support tickets, and collaborate closely with vendor teams. - Maintain all data feeds and system integrations connected to the Flexera SAM tool. - Perform scheduled and ad-hoc data uploads and updates. - Upgrade the Flexera platform and its modules in line with evolving customer requirements. Required Qualifications : of experience in IT tools implementation, with a strong focus on SAM tools. - Proven hands-on experience in configuring and deploying both on-premise and cloud instances of Flexera SAM. - Deep understanding of Flexeras modules, data connectors, platform architecture, and capabilities. - Technical expertise in Flexera features, limitations, and implementation best practices. - Skilled in designing and implementing frameworks to assess and improve tool maturity. - Ability to create tailored implementation plans based on customer business and technical requirements. - Strong analytical, problem-solving, and communication skills. - Experience working with cross-functional teams and stakeholders. Nice to Have : - Flexera certifications or formal training. - Experience with integration of Flexera SAM with other ITSM or CMDB platforms (e. , ServiceNow). - Familiarity with license compliance, software metering, and audit support practices.

Design, configure, and enhance ServiceNow ITSM modules. Develop custom scripts, workflows, and integrations (REST/SOAP). Automate incident, problem, and change processes while ensuring platform scalability and performance. Required Candidate profile 5–10 years of ServiceNow with deep ITSM expertise. Strong in JavaScript, Glide API, REST/SOAP integrations, workflows, and automation. Proven ability to deliver scalable solutions and collaborate

1. Strong functional knowledge and implementation experience of ITSM, ITOM (CMDB, Discovery, Event management), ITAM, SIR or GRC modules. 2. Create and manage workflows, UI policies, business rules, UI actions, and client scripts.

Role Overview : We are seeking a seasoned Flexera Tooling Implementation Specialist with extensive hands-on experience in the end-to-end implementation, configuration, and management of the Flexera Software Asset Management (SAM) tool. As a tooling expert and solution architect, you will be responsible for ensuring the Flexera platform is correctly deployed, maintained, and aligned with customer needs. Key Responsibilities : - Independently configure and install the Flexera SAM tool with minimal supervision. - Ensure high availability, reliability, and optimal performance of the Flexera environment. - Upload, manage, and maintain accurate data within the Flexera SAM platform. - Perform regular system maintenance tasks including backups, patches, and upgrades. - Administer user roles and access, aligned with organizational policies. - Continuously monitor system health and proactively resolve any technical issues. - Manage and maintain the infrastructure hosting the SAM solution, ensuring adequate resources. - Escalate and manage vendor support tickets, and collaborate closely with vendor teams. - Maintain all data feeds and system integrations connected to the Flexera SAM tool. - Perform scheduled and ad-hoc data uploads and updates. - Upgrade the Flexera platform and its modules in line with evolving customer requirements. Required Qualifications : of experience in IT tools implementation, with a strong focus on SAM tools. - Proven hands-on experience in configuring and deploying both on-premise and cloud instances of Flexera SAM. - Deep understanding of Flexeras modules, data connectors, platform architecture, and capabilities. - Technical expertise in Flexera features, limitations, and implementation best practices. - Skilled in designing and implementing frameworks to assess and improve tool maturity. - Ability to create tailored implementation plans based on customer business and technical requirements. - Strong analytical, problem-solving, and communication skills. - Experience working with cross-functional teams and stakeholders. Nice to Have : - Flexera certifications or formal training. - Experience with integration of Flexera SAM with other ITSM or CMDB platforms (e. , ServiceNow). - Familiarity with license compliance, software metering, and audit support practices.

Design, develop, and implement ServiceNow custom applications, Service Portal components, and integrations. Ensure platform optimization, troubleshoot issues, automate workflows, and collaborate with cross-functional teams for solution delivery. Required Candidate profile 5–10 years of ServiceNow development experience with strong skills in custom app development, Service Portal design, and integrations. Proficient in JavaScript, Glide APIs, and ITSM processes.

Responsible for end-to-end implementation and maintenance of ServiceNow Asset Management modules, including Hardware Asset Management (HAM) and Software Asset Management (SAM) Key Responsibilities: Implement and maintain ServiceNow HAM and SAM modules Capture asset management requirements from stakeholders through workshops/demos Configure, customize, and integrate asset management solutions Ensure compliance with asset lifecycle and data management best practices Develop workflows, dashboards, and reports for asset tracking/optimization Manage CMDB and Import/Update Sets for asset data Create supporting documentation (technical, design, user manuals) Integrate ServiceNow with third-party systems relevant to asset management Collaborate with cross-functional teams to deliver efficient asset processes Provide ongoing support for asset module enhancements and BAU activities Profile: Practical experience with ServiceNow HAM/SAM implementation and configuration Skilled in scripting (JavaScript), UI design, workflows, CMDB, and integrating external asset data sources Knowledge of ITIL, asset lifecycle, and software licensing concepts (optional) Desired Certifications: ServiceNow Asset Management certifications (preferred) NOW Platform Development or equivalent credentials Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad,Remote

Overall, 4+ years of application development out of which 4-5 years of ServiceNow development and implementation experience required. Design and implement new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Script Includes, Flows,etc. Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks. Service Catalog and Request Workflow Design and Configuration. Modules & Application implementation and Automated Test Framework knowledge. Good knowledge on the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management, Service Catalog, CMDB Use of Mid server, web-services, REST services configurations, schedulers, email, events and notifications. Experience in JavaScript, Jelly Scripting, glide scripting, jQuery, Angular JS, Bootstrap, HTML, Ajax, CSS. Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration. Work with functional and admin teams to deliver automated workflow solutions in ServiceNow Facilitate and support the rollout of new applications and enhancements in ServiceNow Advise functional and admin teams on design, development and overall ServiceNow best practices Work with Business Systems Analyst to gather and review requirements Experience with ITIL & Scrum methodologies Working knowledge of relational database concepts and structure Experience with security risks and impact from a development perspective Integration experience with SOAP & REST and 3rd party software integrations with ServiceNow Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements Prior experience with the Discovery tool in SNC and strong knowledge of the CMDB and Asset management modules. Knowledge on Now Assist and Virtual agents. Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases Good knowledge of ITSM , ITAM and Events Management Module. Excellent communication skills (verbal & written) Good to have: Cloud automation - Azure, VMware, AWS ServiceNow Certification Preferred ITIL V3 Foundation Certification preferred

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. POSITION TITLE (ENGLISH): Change Manager REPORTING TO IT Program Technical Director REPORTING LOCATION Brussels WORKING LOCATION Vietnam/India/Romania/Brazil WORKING LANGUAGE: English NUMBER OF FTEs UNDER RESPONSIBILITY: Job Summaryto strengthen its service team, a strategic LIMS Program is looking for its Change Manager in the context of a worldwide rollout (targetmore than 300 instances). The IT Change Manager is responsible for overseeing and managing the change management process within Eurofins Group for a set of Business Applications along with its underlying infrastructure. This role ensures that standardised methods and procedures are used for efficient and prompt handling of all IT changes, minimising the impact of change-related incidents on service quality and improving the day-to-day operations of the organisation. Key Responsibilities Develop and implement IT change management strategies, policies, and procedures. Coordinate and chair Change Advisory Board (CAB) meetings. Evaluate change requests for risk, impact, and resource requirements. Ensure all changes are properly documented, approved, scheduled, and communicated. Monitor and report on the progress of change implementation. Collaborate with IT teams, project managers, and business stakeholders or representatives, to ensure successful change deployment. Maintain the change schedule/calendar and ensure minimal disruption to services and avoid conflicts. Conduct post-implementation checks and reviews and ensure lessons learned are documented. Ensure compliance with ITIL best practices. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in IT change management or a similar role. Strong understanding of ITIL framework (ITIL certification preferred). Excellent organisational, communication, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving abilities. Experience with ITSM tools (ServiceNow, BMC Hellix). What We Offer: Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.

The Opportunity: This role would be part of the Managed Services team and is responsible for Application Management, Support and Maintenance. Application Management and Support involves day-to-day application administration and support function. Support would be both proactive as well as reactive based on whether the engineer is action on a tip off from an alert, or from a manual observation, or from a customer ticket. Application Maintenance involves developing fixes for defects in code. You are great at: Providing Application Support for OpenText AppWorks (formerly Process Suite) Software maintenance for applications written and running on top of AppWorks or Process Suite Proficiency and solid understanding of either Linux or the Windows operating system High level understanding of IaaS environments like Azure, Amazon AWS Preferably worked on application support and/or application maintenance projects for OpenText AppWorks or Process Suite Experience working in an ITIL, ISO27001, SOC etc., standards environment is a definite plus What it takes: 5+ years of Experience into Java with Appworks. Provide Support for applications developed on AppWorks or Process Suite Work in shifts morning, afternoon, night and regular on rotation basis Application maintenance: developing code fixes on top of AppWorks or Process Suite Document resolutions for incidents, problems in the ticketing system, knowledge sharing platform, known error db. etc. Manage and maintain application, system configurations in a CMDB Manage and maintain artefacts like design documents, deployment diagrams etc. Good oral and written communication skills for conversations with customer side technical/functional personnel on incidents, problems, changes etc. Well acquainted change management procedures, and capable of change engineering with ability to develop clear and detailed documentation around the changes Ability to guide junior engineers in their roles and responsibilities Report status on various topics promptly to reporting manager Understand escalations, impending failures and/or impending escalations alert the management and lead the team effectively on technical topics Conduct system audits to assess the health of a solution/application Attention to detail and quality consciousness must have traits

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow IT Service Management system. Your dedication to quality and exceptional communication skills will be crucial in ensuring the smooth operation of our world-class systems. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities:- Expected to be a SME with deep knowledge and experience.- Should have Influencing and Advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Collaborate with cross-functional teams to identify and resolve technical issues.- Provide technical support and guidance to clients, ensuring their satisfaction.- Analyze system or application issues and design effective resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles and best practices.- Experience in incident management, problem management, and change management processes.- Knowledge of ITIL framework and its application in service management.- Experience in configuring and customizing ServiceNow modules to meet client requirements.- Good To Have Skills: Experience with IT service management tools such as JIRA or Remedy.- Familiarity with IT asset management and configuration management databases (CMDB).- Experience in integrating ServiceNow with other IT systems and applications. Additional Information:- The candidate should have a minimum of 15 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Captures requirements from business stakeholders and SMEs, prepares design and technical documentation, manages BAU tasks, and develops ServiceNow ITOM solutions. Key Responsibilities: Gather requirements via demos/workshops. Prepare HLD/LLD, architecture, and technical documentation. Work with platform teams on technology strategy, manage BAU activities. Expert on Event, Alert, Incident Management, alert mapping, Alert Intelligence, Predictive AIOps, service mapping. Manage CMDB and asset foundation data tables, Import/Update Sets. Configure UI Actions, UI Policy, ACL. Development using Angular, client/server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON. Manage application code, UI, and integration components. Maintain project documentation and technical notes. Desired Credentials: ServiceNow NOW Platform Development & Implementation. ITIL certification (optional). Location - Mumbai,Delhi / NCR,Bengaluru,Kolkata,Chennai,Hyderabad,Ahmedabad,Pune, Remote.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Primary responsibilities Responsible for ensuring there is an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout theIT Service Management Lifecycle. Apply a continuous improvement approach to identifying and tracking company assets, CIs and their dependencies within the Configuration Management Database (CMDB) Collaborate with key stakeholders, internal teams (such as Applications and Change and Release Mgt teams) and external vendors for the introduction and retirement of assets through changes, releases, upgrades, new technology deployments and acquisitions. Supporting the Head of Asset and Configuration to manage Data Governance Framework, monitoring the quality of updates to the CMDB (single source of truth) which is integrated with our Enterprise Architecture Platform solution (BizzDesign) and downstream processes. Establish and maintain relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM. Work closely with IT teams to identify and resolve issues related to configuration and asset management. Generate and analyse reports to identify trends and areas for improvement. Collaborate with other IT teams to implement and maintain best practices for configuration and asset management. Monitor and enforce compliance with configuration and asset management policies and procedures. Providing guidance and support to other IT teams on configuration and asset management-related issues. Supporting the process owner and process manager and providing inputs in the creation of principles, processes, and procedures Supporting the definition of the structure of the configuration management system, including CI types, naming conventions, required and optional attributes and relationships. Proposing scope for service asset and configuration management and performing configuration audits. Proven experience in asset and configuration management using the ServiceNow platform, with a focus on ServiceNow Discovery, Graph Connectors, and Multisource CMDB. ITAM, CAMP, CITAM or other accreditation in Asset and Configuration Management discipline Strong attention to detail, ability to process data and work in a complex global organisational environment. Extremely strong organization and productivity skills, ability to interface with managers, staff, and stakeholders within the organization. Proven experience with ITSM tools such as Service Now Proven experience and excellent knowledge of Cloud technologies, Physical and Virtual Infrastructure Excellent verbal and written presentation and communication skills.

Primary responsibilities: Responsible for ensuring there is an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle. Apply a continuous improvement approach to identifying and tracking company assets, CIs and their dependencies within the Configuration Management Database (CMDB) Collaborate with key stakeholders, internal teams (such as Applications and Change and Release Mgt teams) and external vendors for the introduction and retirement of assets through changes, releases, upgrades, new technology deployments and acquisitions. Supporting the Head of Asset and Configuration to manage Data Governance Framework, monitoring the quality of updates to the CMDB (single source of truth) which is integrated with our Enterprise Architecture Platform solution (BizzDesign) and downstream processes. Establish and maintain relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM. Work closely with IT teams to identify and resolve issues related to configuration and asset management. Generate and analyse reports to identify trends and areas for improvement. Collaborate with other IT teams to implement and maintain best practices for configuration and asset management. Monitor and enforce compliance with configuration and asset management policies and procedures. Providing guidance and support to other IT teams on configuration and asset management-related issues. Supporting the process owner and process manager and providing inputs in the creation of principles, processes, and procedures Supporting the definition of the structure of the configuration management system, including CI types, naming conventions, required and optional attributes and relationships. Proposing scope for service asset and configuration management and performing configuration audits. Requirements Proven experience in asset and configuration management using the ServiceNow platform, with a focus on ServiceNow Discovery, Graph Connectors, and Multisource CMDB. ITAM, CAMP, CITAM or other accreditation in Asset and Configuration Management discipline Strong attention to detail, ability to process data and work in a complex global organisational environment. Extremely strong organization and productivity skills, ability to interface with managers, staff, and stakeholders within the organization. Proven experience with ITSM tools such as Service Now Proven experience and excellent knowledge of Cloud technologies, Physical and Virtual Infrastructure Excellent verbal and written presentation and communication skills.

Primary responsibilities: Responsible for ensuring there is an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle. Apply a continuous improvement approach to identifying and tracking company assets, CIs and their dependencies within the Configuration Management Database (CMDB) Collaborate with key stakeholders, internal teams (such as Applications and Change and Release Mgt teams) and external vendors for the introduction and retirement of assets through changes, releases, upgrades, new technology deployments and acquisitions. Supporting the Head of Asset and Configuration to manage Data Governance Framework, monitoring the quality of updates to the CMDB (single source of truth) which is integrated with our Enterprise Architecture Platform solution (BizzDesign) and downstream processes. Establish and maintain relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM. Work closely with IT teams to identify and resolve issues related to configuration and asset management. Generate and analyse reports to identify trends and areas for improvement. Collaborate with other IT teams to implement and maintain best practices for configuration and asset management. Monitor and enforce compliance with configuration and asset management policies and procedures. Providing guidance and support to other IT teams on configuration and asset management-related issues. Supporting the process owner and process manager and providing inputs in the creation of principles, processes, and procedures Supporting the definition of the structure of the configuration management system, including CI types, naming conventions, required and optional attributes and relationships. Proposing scope for service asset and configuration management and performing configuration audits. Requirements Proven experience in asset and configuration management using the ServiceNow platform, with a focus on ServiceNow Discovery, Graph Connectors, and Multisource CMDB. ITAM, CAMP, CITAM or other accreditation in Asset and Configuration Management discipline Strong attention to detail, ability to process data and work in a complex global organisational environment. Extremely strong organization and productivity skills, ability to interface with managers, staff, and stakeholders within the organization. Proven experience with ITSM tools such as Service Now Proven experience and excellent knowledge of Cloud technologies, Physical and Virtual Infrastructure Excellent verbal and written presentation and communication skills.

As a leader in the retail market, we re optimistic about our future and yours. We re changing at a rapid rate, giving you challenging work that you ll be proud of. Total expereince - 3-5 years Expereince in ITSM, ITOM, ITAM, Integartions - 3 years min Expereince working with Jira + Service now Expereince working on the integration of Jira with the service now Secondly CSDM, HRSD, ITBM and IRM Knowledge on Confluence.

We are hiring ServiceNow Developer ITSM,Integration,CSM Location: Across LTIMindtree Pan India location Experience: 5 to 10yrs Skills: ServiceNow Developer ITSM Notice Period – 0 to 30 Days 5+ Experience on developing applications on ServiceNow platform Experience in ITSM and CMDB, Integration. Experience in HTML technologies including Javascript, HTML, CSS and AJAX, JQuery, Angular JS. Familiarity with SOA technologies including as REST, SOAP Good to have exposure to AI/ML, RPA or Virtual Agent technologies Understanding of application development on a cloud platform. Ability to gather and evaluate user requirements and prepare technical requirement documents. Desire to interact with many different software development teams to develop, unit test, deploy and improve on product performance, quality, security and stability. Experience with the agile methodology for software development teams. Demonstrated aptitude for learning new technologies quickly Desire to seek continuous improvement in the software development life cycle. Strong understanding of software design patterns, algorithms and data structures. Thanks & Regards, Pallavi Bhalerao Sr. Recruitment Specialist pallavi.bhalerao@alphacom.in https://www.linkedin.com/company/alphacom-systems-and-solutions-pvt-ltd/?viewAsMember=true www.alphacom.in

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: You can embrace, live and breathe our BMC values every day! You have 2+ years of experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint. You have in depth troubleshooting and analytical knowledge in these BMC product areas. You have bachelors degree from any stream Full Time You are comfortable with Periodic weekend work (will likely be required).