1636 Cmdb Jobs - Page 16

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Automation in Systems Integration Good to have skills : Python (Programming Language), API ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary RoleAIOps SME & Service Integration Specialist CL9Role DescriptionWe are seeking an experienced AIOps SME & Service Integration Specialist with 7 years of experience in enterprise IT operations. The ideal candidate will have deep expertise in AIOps platforms, event correlation, service mapping, and integration of monitoring tools. This role requires strong analytical skills, automation experience, and the ability to drive observability and operational intelligence across hybrid environments.Must Have Skills- Strong experience with AIOps platforms (e.g., DyanTrace, Thousand Eyes, nGeniusOne, Splunk)- Expertise in event correlation, noise reduction, and root cause analysis- Integration of monitoring tools with ITSM platforms (e.g., ServiceNow)- Scripting and automation using Python, Shell, or PowerShell- Experience with service mapping and CMDB integration- Familiarity with observability and telemetry data ingestionGood to Have Skills- Exposure to cloud-native monitoring tools (e.g., Prometheus, Grafana, Datadog)- Knowledge of ITIL processes and service operations- Experience with container and microservices monitoring- Understanding of AI/ML models for anomaly detection- Familiarity with Kafka, Elasticsearch, or similar data pipelinesJob RequirementsThe candidate should have a strong background in enterprise monitoring and automation, with the ability to integrate and optimize AIOps solutions. They should be capable of working in a fast-paced environment, collaborating with cross-functional teams, and contributing to service reliability and operational efficiency.Key Responsibilities- Design and implement AIOps solutions for event correlation and incident reduction- Integrate monitoring tools with ITSM and CMDB platforms- Develop automation scripts and workflows for operational tasks- Collaborate with infrastructure, application, and service teams for observability- Analyze telemetry data to identify trends and anomalies- Maintain documentation and contribute to continuous improvement initiatives Technical ExperienceMinimum of 7 years of experience in IT operations and monitoring. Proven expertise in AIOps platforms, automation, and service integration. Hands-on experience with scripting, data pipelines, and observability tools is essential. Professional AttributesExcellent communication and collaboration skills. Strong problem-solving abilities and a proactive mindset. Ability to work independently and lead initiatives. Educational Qualification and CertificationBachelors Degree in Computer Science, Information Technology, or related field. Certifications in AIOps platforms, ITIL, or cloud technologies are a plus. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Configuration Management Database (CMDB) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and analyze requirements.- Design and develop applications based on business process and application requirements.- Ensure the applications are scalable, secure, and user-friendly.- Perform code reviews and provide feedback to improve application quality.- Troubleshoot and resolve application defects and issues.- Stay updated with the latest industry trends and technologies.- Assist in the testing and deployment of applications.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB).- Strong understanding of IT service management processes and best practices.- Experience in designing and implementing ServiceNow CMDB solutions.- Knowledge of ServiceNow modules such as Incident Management, Change Management, and Problem Management.- Experience in integrating ServiceNow with other systems using APIs.- Good To Have Skills: Experience with ITIL framework.- Familiarity with Agile development methodologies.- Knowledge of JavaScript and HTML/CSS for ServiceNow customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow Configuration Management Database (CMDB).- This position is based at our Thiruvananthapuram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Splunk Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a Senior Engineer Splunk Observability & ITSI to lead the design, deployment, and optimization of observability solutions across our enterprise systems. This role requires deep expertise in Splunk Observability Cloud and Splunk ITSI (IT Service Intelligence) to provide real-time insights, improve system reliability, and drive actionable intelligence through telemetry and service modeling. Roles and responsibilities:- Lead architecture and implementation of observability platforms using Splunk APM, Infrastructure Monitoring, Log Observer, RUM, and Synthetic Monitoring.- Implement OpenTelemetry for distributed tracing and correlation between logs, metrics, and traces.- Define golden signals, SLIs, SLOs, and ensure end-to-end service health visibility.- Design and configure Splunk ITSI Glass Tables, KPIs, Service Trees, and Notable Events.- Integrate ITSI with logs, APM, infrastructure monitoring, and external event sources (e.g., ServiceNow, CMDB).- Develop correlation rules and predictive analytics using machine learning within ITSI.- Drive business-centric service monitoring using entity modeling and service mapping.- Create proactive monitoring with anomaly detection, baselining, and predictive alerting.- Enable faster incident triage and root cause analysis using AIOps capabilities of ITSI.- Integrate ITSI with incident management tools like PagerDuty, Opsgenie, or ServiceNow.- Collaborate with SREs, DevOps, application teams, and business owners to define observability goals.- Lead onboarding of new services into observability and ITSI environments.- Deliver dashboards, runbooks, and observability as code (automation via Terraform or CI/CD).-Professional and Technical skills:- Bachelors degree in Computer Science, Engineering, or related field.- 6+ years in observability, DevOps, or SRE roles.- Hands-on experience with Splunk ITSI, including Service Designer, KPI creation, Glass Tables, and Episode Review.- 3+ years of working experience with Splunk Observability Cloud tools (SignalFx, APM, RUM, Infrastructure Monitoring, Log Observer).- In-depth understanding of OpenTelemetry, log aggregation, and metrics collection.- Strong experience with cloud-native technologies Kubernetes, Docker, AWS/Azure/GCP.- Scripting and automation skills (Python, Bash, Terraform).- Familiarity with ITSM/CMDB integration and service-centric monitoring.- Splunk Certifications (e.g., Splunk Core Certified Power User, Splunk ITSI Implementation, Observability Cloud Certified).- Familiarity with ITIL processes and integrations with ServiceNow, BMC, or other ITSM tools.- Experience with other observability/AIOps platforms (Datadog, Dynatrace, AppDynamics, Moogsoft, etc.).- Strong analytical and troubleshooting skills.- Excellent communication and documentation abilities.- Ability to lead initiatives and mentor junior engineers.- Proactive, collaborative, and business-outcome-driven mindset. Additional information:- The candidate should have minimum 3 years of experience.- The position is at our Gurugram office.- A 15 year full time education is required. Qualification 15 years full time education

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Splunk Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a Senior Engineer Splunk Observability & ITSI to lead the design, deployment, and optimization of observability solutions across our enterprise systems. This role requires deep expertise in Splunk Observability Cloud and Splunk ITSI (IT Service Intelligence) to provide real-time insights, improve system reliability, and drive actionable intelligence through telemetry and service modeling. Roles and responsibilities:- Lead architecture and implementation of observability platforms using Splunk APM, Infrastructure Monitoring, Log Observer, RUM, and Synthetic Monitoring.- Implement OpenTelemetry for distributed tracing and correlation between logs, metrics, and traces.- Define golden signals, SLIs, SLOs, and ensure end-to-end service health visibility.- Design and configure Splunk ITSI Glass Tables, KPIs, Service Trees, and Notable Events.- Integrate ITSI with logs, APM, infrastructure monitoring, and external event sources (e.g., ServiceNow, CMDB).- Develop correlation rules and predictive analytics using machine learning within ITSI.- Drive business-centric service monitoring using entity modeling and service mapping.- Create proactive monitoring with anomaly detection, baselining, and predictive alerting.- Enable faster incident triage and root cause analysis using AIOps capabilities of ITSI.- Integrate ITSI with incident management tools like PagerDuty, Opsgenie, or ServiceNow.- Collaborate with SREs, DevOps, application teams, and business owners to define observability goals.- Lead onboarding of new services into observability and ITSI environments.- Deliver dashboards, runbooks, and observability as code (automation via Terraform or CI/CD).-Professional and Technical skills:- Bachelors degree in Computer Science, Engineering, or related field.- 6+ years in observability, DevOps, or SRE roles.- Hands-on experience with Splunk ITSI, including Service Designer, KPI creation, Glass Tables, and Episode Review.- 3+ years of working experience with Splunk Observability Cloud tools (SignalFx, APM, RUM, Infrastructure Monitoring, Log Observer).- In-depth understanding of Open Telemetry, log aggregation, and metrics collection.- Strong experience with cloud-native technologies Kubernetes, Docker, AWS/Azure/GCP.- Scripting and automation skills (Python, Bash, Terraform).- Familiarity with ITSM/CMDB integration and service-centric monitoring.- Splunk Certifications (e.g., Splunk Core Certified Power User, Splunk ITSI Implementation, Observability Cloud Certified).- Familiarity with ITIL processes and integrations with ServiceNow, BMC, or other ITSM tools.- Experience with other observability/AIOps platforms (Datadog, Dynatrace, AppDynamics, Moogsoft, etc.).- Strong analytical and troubleshooting skills.- Excellent communication and documentation abilities.- Ability to lead initiatives and mentor junior engineers.- Proactive, collaborative, and business-outcome-driven mindset. Additional information:- The candidate should have minimum 3 years of experience.- The position is at our Gurugram office.- A 15 year full time education is required. Qualification 15 years full time education

Essential Duties and Responsibilities: Configure and customize ServiceNow modules. Troubleshoot production and test issues, recommend corrective actions, and perform resolution. Managing development deliverables using an Agile Framework Support customers across various time zones. Qualifications : Must have 1 to 4 years of total IT experience 1-2 years of ServiceNow Support and Development experience BE/BTech degree in Computer Science, Information Systems or equivalent field ServiceNow Certifications - CSA Knowledge, Skills and Abilities: Must have Experience with ServiceNow modules - ITSM Experience with application support and development activities. Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows and ACLs. Write code adhering to coding best practices. Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS Ability to work in shifts or out of standard working hours. Ability to work independently and as a team member. Good to have Experience with ServiceNow modules SPM, CMDB, ITOM, ITAM Experience with resolving issues within SLA timelines Experience with Upgrade and Cloning activities Knowledge of Service Portal, UI Builder, Workspaces, Now Assist, Performance Analytics, Scoped applications, Experience with working in a client-facing environment. Professional Requirements : Strong written and oral communication skills including presentation skills. Strong problem solving and troubleshooting skills. Proven success in contributing to a team-oriented environment. Organizational, multi-tasking, and time-management skills

We are seeking a highly skilled ServiceNow Developer with a strong focus on CMDB data analysis. The ideal candidate will have a deep understanding of ServiceNow ITSM and ITOM modules and be able to effectively design, develop, and maintain CMDB configurations. Key Responsibilities: CMDB Data Management: Design, develop, and maintain CMDB configurations to ensure data accuracy and consistency Enrich CMDB data through automation and integration with other systems Analyze CMDB data to identify gaps and inconsistencies Implement data quality checks and validation rules ITOM Process Automation: Automate ITOM processes using ServiceNow workflows, scripts, and integrations Develop custom applications to enhance ITOM capabilities Optimize ITOM workflows to improve efficiency and reduce manual effort ITSM Integration: Integrate CMDB with other ITSM modules (Incident, Problem, Change, etc.) to enable seamless workflows Develop custom integrations to synchronize data between systems Reporting and Analytics: Create custom reports and dashboards to visualize CMDB data Analyze data to identify trends and opportunities for improvement Provide insights to IT operations teams to support decision-making Problem Solving and Troubleshooting: Troubleshoot CMDB and ITOM issues Identify and resolve performance bottlenecks Provide technical support to end-users Required Skills and Qualifications: 5+ years of experience in ServiceNow development Strong understanding of ServiceNow CMDB, ITOM, and ITSM modules Expertise in ServiceNow scripting (JavaScript, Script Includes, etc.) Experience with ServiceNow workflows, business rules, and UI policies Knowledge of ITIL processes Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified Application Developer) Experience with ServiceNow integration with other systems Knowledge of data modeling and database design Mandatory Key Skills CMDB,ServiceNow development,data modeling,JavaScript,Data Management,ITSM, ServiceNow integration, ITOM,ServiceNow*

Job Summary As a Servicenow TPRM Developer specializing in ServiceNow TPRM (Third party Risk management ) developer you will play a pivotal role in designing and implementing infrastructure solutions that align with our companys strategic goals. With a hybrid work model you will collaborate with cross-functional teams to enhance our governance risk and compliance capabilities. Your expertise will drive innovation and efficiency contributing to our mission of delivering exceptional services. Responsibilities ServiceNow TPRM (Third party Risk management ) developer with a strong Knowledge of the overall ServiceNow platform basics . the ideal candidate Must have good hands on experience in development of assessments including scripting integrations & data migration activities performed in ServiceNow with solid grasp on platform fundamentals . Skills - good knowledge on third party risk managment process flow Good knowledge on SN platform basics -proficiency in javascript Having knowledge on new features like Smart Assessment Engine Experience with SN Integrations is good to have

Your Career Fast-paced, fast-changing and unpredictable defines our Information Technology team. We are looking for analytical, agile, and influential Analyst who can quickly deliver meaningful results and solutions with the flexibility to accommodate evolving business needs and shifting priorities. Your Impact Ability to identify issues, propose solutions, plan and execute with little supervision In-depth understanding of ITSM processes, technology and methods applicable to platform management Define and establish governance and data management policies to ensure the accuracy of the CMDB Conduct regular audits and reconciliation processes to maintain CMDB accuracy and compliance across distributed IT environments Ensure the ITAM applications track the lifecycle of hardware, software, and other IT assets Qualifications Your Experience Bachelor's degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered Minimum of 8 years of experience in IT Operations, with a focus on ServiceNow ITOM solutions 5+ years of IT Asset Management experience Strong knowledge and experience with ServiceNow Discovery, Service Mapping, CMDB, and CSDM Excellent understanding of IT operations and governance, including ITSM processes Experience with ITOM, ITAM and ITSM processes and frameworks The position requires a strong understanding of IT Asset Management, IT Operation Management and Configuration Management Database (CMDB) using ServiceNow products, with an emphasis on liaising between business and technical teams to ensure alignment with business needs Previous experience implementing and running SAM & HAM Strong communication skills to liaise between business and technical teams Ability to gather and transform business needs into actionable requirements Strong analytical and problem-solving abilities Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences

Job Summary ITSM/Service Now - ITOM Architect Responsibilities A ServiceNow ITOM IT Operations Management Architect is responsible for designing and implementing solutions within the ServiceNow platform to optimize IT operations and infrastructure management Heres a general job description Key Responsibilities Design and implement ServiceNow ITOM solutions to enhance visibility and control over IT infrastructure Develop best practices for Discovery Event Management Service Mapping and Cloud Management within ServiceNow Ensure compliance with industry standards and governance policies related to IT operations Collaborate with stakeholders to define requirements and translate them into technical solutions Integrate ServiceNow ITOM with other ITSM and ITOM modules for seamless operations Provide technical leadership and guidance to teams working on ServiceNow implementations Optimize workflows automation and reporting to improve efficiency Conduct training sessions and documentation for end users and administrators Required Skills Qualifications Extensive experience in ServiceNow ITOM and IT Service Management ITSM Strong understanding of CMDB Configuration Management Database Discovery and Service Mapping Expertise in ServiceNow development configuration and integration Ability to design scalable and efficient solutions within the ServiceNow ecosystem Certifications such as ServiceNow Certified Implementation Specialist ITOM or ITIL Foundation are preferred Excellent problem solving and communication skills

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Mandatory Key Skills JavaScript,Troubleshoot,ITIL,Script Includes,ITIL processes,ServiceNow administration,ServiceNow*

Job Summary Service Now Hardware Asset Management - Developer Responsibilities As a Cloud Developer you will be responsible for designing developing and implementing cloud-based solutions that align with the companys strategic goals. You will work in a hybrid model with rotational shifts ensuring seamless integration and optimization of cloud services. Your expertise in Asset Management Hardware Processors and Service Now will be crucial in enhancing our cloud infrastructure. Experience in Property & Casualty Insurance is a plus contributing to our diverse project Develop and implement cloud-based solutions that meet the companys strategic objectives and enhance operational efficiency. Collaborate with cross-functional teams to ensure seamless integration of cloud services with existing systems. Optimize cloud infrastructure to improve performance scalability and reliability. Utilize expertise in Asset Management to manage and monitor cloud resources effectively. Leverage knowledge of Hardware Processors to ensure optimal configuration and performance of cloud environments. Implement and manage Service Now solutions to streamline IT service management processes. Conduct regular assessments of cloud systems to identify areas for improvement and implement necessary changes. Provide technical support and troubleshooting for cloud-related issues ensuring minimal downtime and disruption. Stay updated with the latest cloud technologies and industry trends to recommend innovative solutions. Document cloud architecture and processes to ensure knowledge sharing and continuity. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Ensure compliance with security and regulatory standards in all cloud operations. Contribute to the companys purpose by enhancing cloud capabilities leading to improved customer satisfaction and business growth. Qualifications Possess a strong background in Asset Management Hardware Processors and Service Now with a minimum of 6 years of experience. Experience in Property & Casualty Insurance is a nice to have providing valuable insights into industry-specific challenges. Demonstrate proficiency in cloud technologies and platforms with a focus on delivering high-quality solutions. Exhibit excellent problem-solving skills and the ability to work effectively in a hybrid work model with rotational shifts.

Job Summary ServiceNow Hardware Asset Management HAM Developer Responsibilities Join our dynamic team as a Cloud Developer where you will leverage your expertise in hardware testing asset management and Service Now to drive innovative solutions. With a hybrid work model and rotational shifts you will collaborate with cross-functional teams to enhance our cloud infrastructure. Experience in Property & Casualty Insurance is a plus contributing to impactful projects that benefit our clients and society. Develop and implement cloud-based solutions to optimize infrastructure and enhance performance. Collaborate with cross-functional teams to design and deploy scalable cloud applications. Conduct hardware testing to ensure compatibility and performance within cloud environments. Manage and maintain asset inventories ensuring accurate tracking and reporting. Utilize Service Now to streamline IT service management processes and improve efficiency. Troubleshoot and resolve technical issues related to cloud applications and infrastructure. Provide technical support and guidance to team members and stakeholders. Monitor cloud systems to ensure optimal performance and security. Implement best practices for cloud architecture and deployment. Contribute to the continuous improvement of cloud services and processes. Engage in knowledge sharing and training sessions to enhance team capabilities. Adapt to rotational shifts ensuring consistent support and service delivery. Drive innovation by exploring new technologies and methodologies in cloud development. Qualifications Possess a strong background in hardware testing and asset management. Demonstrate proficiency in Service Now for IT service management. Experience in Property & Casualty Insurance is a valuable asset. Exhibit excellent problem-solving and troubleshooting skills. Show ability to work effectively in a hybrid work model. Display strong communication and collaboration skills. Have a keen interest in staying updated with the latest cloud technologies.

Experience Required: 6+ Years Job Summary: We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate will be proficient in ServiceNow platform administration, scripting, integrations, and module development while ensuring best practices in ITSM, ITBM, HRSD or other relevant modules. Key Responsibilities: Design, develop, and implement ServiceNow applications, including custom applications, workflows, UI policies, business rules, and client scripts. Customize and enhance ServiceNow ITSM, ITBM, HRSD, Custom Scoped modules based on business requirements. Develop and configure Service Catalog, Request Management, Incident, Problem, Change, and CMDB modules.. Develop integrations using REST/SOAP APIs, MID Server, and third-party applications. Configure and maintain flows in Flow Designer and implement automation with Scripted REST APIs, Workflows, and Integration Hub. Implement Access Control (ACLs), security rules to ensure secure operations. Participate in ServiceNow upgrades, patching, and version management while ensuring system stability. Troubleshoot and resolve performance issues, system errors, and service outages. Work with business analysts for the requirements Create and maintain technical documentation, test cases, and deployment procedures. Stay updated with ServiceNow best practices, new releases, and industry trends. Required Skills & Qualifications: 6+ years of experience as a ServiceNow Developer. Strong expertise in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, and Script Includes. Hands-on experience with ServiceNow Administration, ITSM, ITOM, HRSD, or other modules. Experience in Flow Designer, Integration Hub, and ServiceNow REST/SOAP integrations. Strong understanding of data model, CMDB architecture, and ServiceNow tables. Familiarity with ATF (Automated Test Framework) and ServiceNow Performance Analytics. Experience with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus. Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration. Experience in ServiceNow Scoped Applications and Custom App Development. Soft Skills: Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. Attention to detail and a commitment to quality. Preferred Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD)

What youll do: Were looking for a deeply collaborative and adaptable Senior Engineer to lead the charge in advancing our discovery and data health initiatives. In this role, youll work at the intersection of data engineering, platform reliability, and intelligent discovery systemsensuring our data is not only accessible and discoverable, but also trustworthy and actionable In this role, youll partner closely with cross-functional teams to design and implement scalable solutions that improve data quality, lineage, observability, and discoverability across our ecosystem. Your work will directly empower the company to make faster, smarter decisions with confidence in the data they rely on. Manage and enhance the ServiceNow CMDB, ensuring accuracy, completeness, and alignment with company and ITIL standards. Troubleshoot and resolve root cause for discovery errors pertaining to probes, sensors, patterns, MID server configuration, and ACC-V, ensuring optimal coverage in both On Prem and Cloud (AWS and Azure) environments . Monitor and improve data quality and the CMDB Health Dashboard, ensuring ongoing health and governance of the 4 C's Manage and maintain the Identification and Reconciliation Engine (IRE) rules. Manage Service now platform performance health where applicable to CMDB, Discovery, and SAM Pro Configure and extend ServiceNow Patterns to improve data ingestion and normalization. Develop automation to assist with data quality and process overhead Manage CMDB integration health with other enterprise platforms Create and maintain CMDB documentation, architecture diagrams, and training materials. Support audits, compliance, and risk initiatives by ensuring the integrity and traceability of CMDB data. Provide catalog item development and support What youll bring: Proven experience with ServiceNow Discovery, CMDB architecture, and configuration item lifecycle management. Strong understanding of IT infrastructure, including servers, network devices, cloud resources, and applications. Hands-on experience with ServiceNow MID Servers, probes, sensors, pattern development, IRE, and ACC-V agent discovery. Proficiency in scripting languages such as JavaScript and familiarity with ServiceNows Glide API and platform development best practices. Experience with automation tools such as Flow Designer, Business Rules, and Scheduled Jobs to streamline CMDB processes. Hands-on knowledge of Software Asset Management Professional (SAM Pro) and its health governance practices. Ability to analyze complex datasets and identify gaps, inconsistencies, and opportunities for improvement. Excellent problem-solving skills and a proactive approach to identifying and resolving technical challenges. ServiceNow certifications (CSA, CIS-Discovery, CIS-CMDB) are highly desirable.

Role & responsibilities Qualifications required : Minimum of 6+ years of ServiceNow implementation experience in large complex environments is required Experience with data conversion and migration Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACLs, Import Sets, Transform Maps and Update sets Knowledge and experience with JavaScript, PowerShell, JSON, REST and SOAP Knowledge and experience with integrations with middleware such as TIBCO, Kafka, MuleSoft, Dell Boomi etc. Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise Strong problem solving and analytical skills Proficient in Agile development and all phases of the Application Development Lifecycle Must be professional, well-spoken and able to interact with onsite teams and customers Experience with software development support tools (e.g. Jira, Rally etc.) Certified ServiceNow System Administrator (CSA) ServiceNow Developers with hands-on experience with ITSM And hands-on experience with one additional ServiceNow skill (ITBM/ITOM/HRSD/ITAM/DevOps/ Integrations/ Service Portal/Custom applications) is mandatory Participate in user story grooming session, elaboration, and design sessions Review user stories to understand requirements and technical architecture documentation for solution Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file based transfers, etc. Develop integration design to support functional design including full documentation of methods, data transfers and error checking Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements Identify requirement “gaps” to maintain a high degree of quality in the solution build Provide configuration options to meet specific requirements identifying respective pros and cons for each option Ensure that ServiceNow standard practices are utilized for all configuration and customization Provide insight and expertise into the ServiceNow configuration based on previous work experiences and training Troubleshoot any errors found in the ServiceNow configuration Complete the deployment of solutions across sub-production and production environments Provide training for each tools functionality both in person and through using other methods Actively support the Program Team by acting as main focal point when queries arise around tool functionalities and capabilities; and Create the technical documentation, technical design documentation, build/configuration documentation and release notes

About The Company : We deliver innovative solutions to complex business challenges in technology and business services. Our offerings span application development, business process outsourcing, data services, and professional consulting. We help clients improve operational efficiency, reduce costs, boost profitability, and accelerate time-to-market. Role Overview : We are seeking a seasoned Flexera Tooling Implementation Specialist with extensive hands-on experience in the end-to-end implementation, configuration, and management of the Flexera Software Asset Management (SAM) tool. As a tooling expert and solution architect, you will be responsible for ensuring the Flexera platform is correctly deployed, maintained, and aligned with customer needs. Key Responsibilities : - Independently configure and install the Flexera SAM tool with minimal supervision. - Ensure high availability, reliability, and optimal performance of the Flexera environment. - Upload, manage, and maintain accurate data within the Flexera SAM platform. - Perform regular system maintenance tasks including backups, patches, and upgrades. - Administer user roles and access, aligned with organizational policies. - Continuously monitor system health and proactively resolve any technical issues. - Manage and maintain the infrastructure hosting the SAM solution, ensuring adequate resources. - Escalate and manage vendor support tickets, and collaborate closely with vendor teams. - Maintain all data feeds and system integrations connected to the Flexera SAM tool. - Perform scheduled and ad-hoc data uploads and updates. - Upgrade the Flexera platform and its modules in line with evolving customer requirements. Required Qualifications : - 10+ years of experience in IT tools implementation, with a strong focus on SAM tools. - Proven hands-on experience in configuring and deploying both on-premise and cloud instances of Flexera SAM. - Deep understanding of Flexeras modules, data connectors, platform architecture, and capabilities. - Technical expertise in Flexera features, limitations, and implementation best practices. - Skilled in designing and implementing frameworks to assess and improve tool maturity. - Ability to create tailored implementation plans based on customer business and technical requirements. - Strong analytical, problem-solving, and communication skills. - Experience working with cross-functional teams and stakeholders. Nice to Have : - Flexera certifications or formal training. - Experience with integration of Flexera SAM with other ITSM or CMDB platforms (e. , ServiceNow). - Familiarity with license compliance, software metering, and audit support practices.

Role Overview : We are seeking a seasoned Flexera Tooling Implementation Specialist with extensive hands-on experience in the end-to-end implementation, configuration, and management of the Flexera Software Asset Management (SAM) tool. As a tooling expert and solution architect, you will be responsible for ensuring the Flexera platform is correctly deployed, maintained, and aligned with customer needs. Key Responsibilities : - Independently configure and install the Flexera SAM tool with minimal supervision. - Ensure high availability, reliability, and optimal performance of the Flexera environment. - Upload, manage, and maintain accurate data within the Flexera SAM platform. - Perform regular system maintenance tasks including backups, patches, and upgrades. - Administer user roles and access, aligned with organizational policies. - Continuously monitor system health and proactively resolve any technical issues. - Manage and maintain the infrastructure hosting the SAM solution, ensuring adequate resources. - Escalate and manage vendor support tickets, and collaborate closely with vendor teams. - Maintain all data feeds and system integrations connected to the Flexera SAM tool. - Perform scheduled and ad-hoc data uploads and updates. - Upgrade the Flexera platform and its modules in line with evolving customer requirements. Required Qualifications : - 10+ years of experience in IT tools implementation, with a strong focus on SAM tools. - Proven hands-on experience in configuring and deploying both on-premise and cloud instances of Flexera SAM. - Deep understanding of Flexeras modules, data connectors, platform architecture, and capabilities. - Technical expertise in Flexera features, limitations, and implementation best practices. - Skilled in designing and implementing frameworks to assess and improve tool maturity. - Ability to create tailored implementation plans based on customer business and technical requirements. - Strong analytical, problem-solving, and communication skills. - Experience working with cross-functional teams and stakeholders. Nice to Have : - Flexera certifications or formal training. - Experience with integration of Flexera SAM with other ITSM or CMDB platforms (e. , ServiceNow). - Familiarity with license compliance, software metering, and audit support practices.

Job Title - Servicenow Architect Location - Pan India Working Mode - 5Days WFO (No Hybrid and WFH) Job Type - Contract to hire Role & responsibilities 9+ years of IT experience, with at least 7 years in ServiceNow architecture and development. Deep expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM). Strong experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Service Portal. Proven track record in designing integrations using REST/SOAP APIs, web services, and third-party tools. Experience with ServiceNow platform upgrades, migrations, and performance tuning. Excellent communication, stakeholder management, and leadership skills. ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications required; Certified Application Developer (CAD) and Certified Technical Architect (CTA) preferred. Design and architect ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other ServiceNow modules based on business needs. Lead and mentor ServiceNow developers and administrators; review code and solution designs. Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow solutions. Define and enforce ServiceNow platform standards, best practices, and governance frameworks. Architect integrations between ServiceNow and other enterprise systems using APIs, MID Servers, and integration tools. Oversee custom application development, scripting (client/server), and workflow automation within ServiceNow. Plan and manage ServiceNow upgrades, performance tuning, and platform optimization. Create and maintain architecture diagrams, technical documentation, and solution design documents. Ensure solutions adhere to security, compliance, and data privacy requirements. ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.) Kindly share resume on nidhi.a@anlage.co.in Preferred candidate profile

Dear All, We are looking for an experienced ServiceNow Developer with strong expertise in one or more of the following modules: ITOM (IT Operations Management) GRC (Governance, Risk & Compliance) SAM Pro (Software Asset Management Professional) The ideal candidate should have a proven track record of implementing, configuring, and customizing ServiceNow solutions to meet business requirements. Key Responsibilities: Design, develop, and configure ServiceNow modules (ITOM / GRC / SAM Pro) Customize workflows, forms, scripts, and business rules Integrate ServiceNow with third-party systems Ensure platform stability, performance, and compliance Work closely with stakeholders to deliver high-quality solutions Required Skills: 7+ years of hands-on experience in ServiceNow Development Expertise in at least one advanced module: ITOM , GRC , or SAM Pro Proficiency in scripting languages (JavaScript, Glide) Strong understanding of ITIL processes Experience in integration and troubleshooting

Required skillsets and Expertise: 4+ years of experience in ServiceNow Development. Exp. in ITSM , ITOM ,ITAM, SIR, GRC modules. Exp. in ServiceNow modules (Incident, Problem, Change, CMDB etc) Exp. with Java Script, Flow Designer, Orderguide.

Job Title : Senior ServiceNow Technical Consultant Experience Required : 5+ Years Location : Pune (Kharadi) Employment Type : Full-Time (Hybrid) Looking for Immediate joiners Job Summary We are seeking a highly skilled and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and enhancements. The ideal candidate will have deep expertise across multiple ServiceNow modules including ITSM, HRSD, SAM, ITOM, and Integrations, with hands-on experience in Virtual Agent development. Youll collaborate with cross-functional teams to architect scalable solutions that drive digital transformation and operational excellence. Key Responsibilities Lead end-to-end ServiceNow implementations and upgrades across ITSM, HRSD, CSM, ITOM, and other modules Design and develop custom applications, workflows, and integrations using ServiceNow best practices Configure and enhance ServiceNow Virtual Agent to improve user experience and automate service delivery Collaborate with stakeholders to gather requirements, define technical specifications, and deliver tailored solutions Conduct technical workshops, demos, and training sessions for clients and internal teams Ensure platform performance, scalability, and security through proactive monitoring and optimization Provide mentorship and guidance to junior consultants and developers Stay current with ServiceNow releases and recommend adoption of new features Required Skills & Qualifications Minimum 5 years of hands-on experience with ServiceNow platform Strong expertise in ITSM, HRSD, CSM, ITOM, and Virtual Agent Proven experience with ServiceNow Integrations (REST, SOAP, MID Server, etc.) Proficiency in JavaScript, Glide API, Flow Designer, and Service Portal ServiceNow Certified System Administrator (CSA) and at least one Certified Implementation Specialist (CIS) Excellent problem-solving, communication, and client-facing skills Ability to work independently and manage multiple projects simultaneously

Key Responsibilities: Design and configure on-prem ServiceNow platform for ITIL processes Work with ITSM modules: Incident, Problem, Change, Service Request, etc. Implement and optimize CMDB and ITOM Develop integrations with AD, Workday, Jira, Altiris, and Casper Ensure secure, scalable architecture and lead distributed dev teams Collaborate with stakeholders and enforce coding standards Skills & Requirements: Strong expertise in ServiceNow Architecture & Development Hands-on with CMDB, ITOM, REST APIs, CI/CD tools Experience with ServiceNow data models and security architecture Excellent communication and problem-solving skills CTA Certification preferred

Diverse Lynx is looking for ServiceNow Developer to join our dynamic team and embark on a rewarding career journey Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Design quality features and thinks about how the applications and solutions will evolve in the future Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability

Job Description The ServiceNow QA resource will be engaged in all phases of the software development lifecycle which includes the design, development, documentation, testing, deployment, and maintenance of ServiceNow projects. In this role, QA will focus on validating the stability, functionality, and performance of ServiceNow applications and customizations. Experience : 3- 6 years. Responsibilities Develop, execute, and maintain comprehensive test plans and test cases for ServiceNow applications and modules, focusing on ITSM, ITOM, CMDB, and other integrations. Conduct end-to-end testing, including functional, regression, integration, and user acceptance testing (UAT). Use the ServiceNow Automated Test Framework (ATF) to develop and maintain automated test cases, optimizing for continuous deployment cycles. Collaborate with developers and business analysts to understand project requirements, workflows, and potential testing challenges. Identify, document, and prioritize bugs, issues, and areas of improvement; work closely with developers and stakeholders to resolve them. Manage and track test activities, maintaining a high standard of quality across sprints. Provide regular updates on testing progress, results, and risks to project managers and other team members. Ensure that all test documentation is complete and up to date, including test plans, cases, results, and defect logs. Skills Bachelors degree in computer science, Information Systems, or a related field. 3+ years of experience in QA/testing roles, with a minimum of 2 years focused on ServiceNow ITOM. Strong working knowledge of ServiceNow modules, including ITSM, ITOM, and CMDB. Proficiency with manual testing and experience in creating automated tests in the ServiceNow Automated Test Framework (ATF). ServiceNow Certified System Administrator (CSA) or additional ServiceNow certifications. Experience in ITIL or ITSM practices, with a focus on testing within ITIL-aligned organizations.

We are looking for a ServiceNow - Developer Youll make a difference by: Design, develop, and implement ServiceNow applications and modules (e.g., ITSM, CSM, HAM/SAM, etc.) Customize ServiceNow forms, workflows, business rules, client scripts, UI policies, ACLs, and notifications, etc. Build and optimize Service Portals, widgets, and catalog items with a user-centric design Integrate ServiceNow with third-party tools and external systems using REST/SOAP APIs, Integration Hub, and spokes Participate in requirement gathering, technical design, testing, and deployment processes Troubleshoot, debug, and improve existing ServiceNow implementations Maintain clear and comprehensive technical documentation for all customizations Ensure platform security, performance, and compliance with standard methodologies Collaborate with partners, business analysts, and other developers to deliver high-quality solutions Handle data imports, transform maps, scheduled jobs, and background scripts Conduct unit testing, peer reviews, and UAT Support upgrades and patching activities, ensuring compatibility of custom developments with new releases Stay updated with the latest ServiceNow features and standard methodologies Youll win us over by: 3+ years of experience in ServiceNow development, with at least 1+ year in the CSM module Solid understanding of ServiceNow modules like Incident, Problem, Change, CMDB, Catalog, Knowledge, etc. Experience with ServiceNow Flow Designer, Integration Hub, and Service Portal Hands-on experience with REST/SOAP API integrations Proven knowledge of data security between scopes, including cross-scope privilege management and carrying out scoped access controls Good understanding of ServiceNow Translation Framework and implementing multilingual support across modules Proficient in JavaScript, Glide APIs, and Client-side/server-side scripting Understanding of data models, Access Control (ACL), and CSM-specific roles and permissions Demonstrable understanding of ServiceNow upgrade process and handling deprecated features ServiceNow Certified System Administrator (CSA) Good to have ServiceNow Certified Application Developer / Implementation Specialist Experience with DevOps for ServiceNow (ATF, pipelines, source control integration) Project based experience in data migration/validation Experience with AI Search, Next Experience UI, and Workspaces Understanding of ITIL process Familiarity with Agile/Scrum methodologies