590 Cmdb Jobs - Page 15

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service CatLog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Primary responsibilities Responsible for ensuring there is an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout theIT Service Management Lifecycle. Apply a continuous improvement approach to identifying and tracking company assets, CIs and their dependencies within the Configuration Management Database (CMDB) Collaborate with key stakeholders, internal teams (such as Applications and Change and Release Mgt teams) and external vendors for the introduction and retirement of assets through changes, releases, upgrades, new technology deployments and acquisitions. Supporting the Head of Asset and Configuration to manage Data Governance Framework, monitoring the quality of updates to the CMDB (single source of truth) which is integrated with our Enterprise Architecture Platform solution (BizzDesign) and downstream processes. Establish and maintain relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM. Work closely with IT teams to identify and resolve issues related to configuration and asset management. Generate and analyse reports to identify trends and areas for improvement. Collaborate with other IT teams to implement and maintain best practices for configuration and asset management. Monitor and enforce compliance with configuration and asset management policies and procedures. Providing guidance and support to other IT teams on configuration and asset management-related issues. Supporting the process owner and process manager and providing inputs in the creation of principles, processes, and procedures Supporting the definition of the structure of the configuration management system, including CI types, naming conventions, required and optional attributes and relationships. Proposing scope for service asset and configuration management and performing configuration audits. Proven experience in asset and configuration management using the ServiceNow platform, with a focus on ServiceNow Discovery, Graph Connectors, and Multisource CMDB. ITAM, CAMP, CITAM or other accreditation in Asset and Configuration Management discipline Strong attention to detail, ability to process data and work in a complex global organisational environment. Extremely strong organization and productivity skills, ability to interface with managers, staff, and stakeholders within the organization. Proven experience with ITSM tools such as Service Now Proven experience and excellent knowledge of Cloud technologies, Physical and Virtual Infrastructure Excellent verbal and written presentation and communication skills.

* Notice Period: Immediate to 1 Month. Key Responsibilities: • Design and develop solutions using ServiceNow ITSM (Incident, Problem, Change, CMDB) and ITOM (Discovery, Service Mapping, Event Management) OR ITAM (HAM & SAM) • Integrate ServiceNow with third-party systems and data sources. • Customize and configure ServiceNow modules, workflows, and catalog items. • Work with stakeholders to gather requirements and translate them into technical solutions. Must-Have Skills: • 4 to 8 years of experience in ServiceNow development. • Deep understanding of ServiceNow ITOM (especially Discovery and Service Mapping) OR ITAM (HAM & SAM) • Solid experience with CMDB architecture and CI relationships. • Strong problem-solving and debugging skills. • ServiceNow Certified Implementation Specialist ITSM/ITOM/ ITAM.

Responsibilities: * Design, develop, test & maintain ServiceNow applications using CMDB, ITSM & Platform Scripting. * Collaborate with stakeholders on requirements gathering & implementation planning. Provident fund

ServiceNow Virtual Agent + Virtual Agent + ITSM (If Integration experience is there it is an add on )

Do RESPONSIBILITIES Populating the CMDB Ensuring the pre-defined activities are aligned with the Change Management process Ensuring the CMS provides accurate and up to date information. Ensuring regular snapshots and Configuration Baselines are taken and protected Triggering an auditing process on the CMDB Implementing a Communications plan upon changes in the CMDB, using the RACI model. Ensuring backups are taken as appropriate Considering the usage of a Definitive Media Library as appropriate. Making recommendations for Service Improvement Plans Ensuring the Service Asset and Configuration process is performed as designed. Developing a Service Asset and Configuration Management process m Ensuring the Service Asset and Configuration Management process is fit for purpose. Ensuring process description meets objectives Sponsorship, design, and continual improvement of the process and its metrics. F ollowing the organization's policies relating to employment KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: ITIL - IT Hardware Asset Management.

Key Responsibilities : Discovery and Event Management: Implement and manage ServiceNow Discovery to identify and maintain Configuration Items (CIs). Investigate issues with ServiceNow discovery and working on resolving them Add new attributes to CI classes based on requirements Configure and optimize ServiceNow Event Management, including integrations with third-party monitoring tools. Diagnose and resolve complex discovery and event management issues. CMDB Management and Enhancement: Manage and enhance the Configuration Management Database (CMDB), ensuring alignment with the Common Service Data Model (CSDM). Configure and maintain reports/dashboards (including CMDB health metrics & preferences configuration) Monitor data populated on CMDB health dashboard and CMDB & CSDM data foundations dashboard. Taking actions like working on deduplication tasks, stale tasks etc. to improve the data quality. Configure policies on CMDB data manager Implement advanced CMDB features, including Agent Client Collector (ACC) and service mapping for application and infrastructure components. Integration and Customization: Build and optimize integrations with external systems using REST, SOAP, and APIs for tools like AD, MID Servers, and cloud environments. Develop custom discovery patterns, workflows, and solutions tailored to specific business needs. Mandatory Qualifications: ServiceNow ITOM Expertise: Proven experience in implementing and managing ServiceNow Discovery and Event Management solutions. CMDB Knowledge: Strong understanding of the CMDB lifecycle, including discovery, service mapping, and CI data integrity. Integrations: Hands-on experience with REST, SOAP, and API integrations for systems like AD, MID Servers, and credential stores. Technical Skills: Proficiency in JavaScript and the ability to develop custom patterns and workflows. Cloud Infrastructure: Experience with cloud-native infrastructure and cloud discovery tools. CSDM Framework: Strong knowledge of the Common Service Data Model (CSDM). Overall minimum 7-8 years of experience with excellent communication skills

We are seeking a highly skilled Senior ServiceNow Developer with 8–12 years of experience to join our growing team. This role is open to both full-time and part-time professionals who bring deep expertise in ServiceNow development and architecture

Job Description Fastenal India is looking for highly motivated individual who will play a key role as Servicenow ITOM Senior Software Engineer in our Team at Bangalore Location. This individual will be involved in the implementation of new modules/customizations of the existing ones in the ServiceNow ecosystem. Responsibilities The duties and responsibilities of this position include, but are not limited to: Strong Technical and Business background in Information technology. Performed such role as ServiceNow ITOM Developer, ServiceNow ITOM Lead, Senior ITOM Consultant and similar roles. Participating in the development of business requirements ensuring a thorough understanding of business needs and processes Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects Collaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendations Continuously monitor application performance and ServiceNow recommended patches & upgrades Assist with product roadmap & business capabilities that align with the application Experienced in leading ServiceNow implementation with rich experience in ITOM, SPM and ITSM modules such as IM, PM, CM, & Catalog along with integrations and CMDB, Asset Management, Discovery, Service Mapping Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects Drive continuous improvements of our implementation methodology and service offerings based on business needs Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice Thorough understanding of ITIL processes, including Incident, Problem, Configuration Management, ITOM and Asset Management Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features Participation in the full software development life cycle: Analysis, Design, Coding, Testing and Promotion into Production Required Position Qualifications Bachelor's degree in computer science or related preferred 5-7 years of relevant experience Implementation experience around CMDB, ServiceNow Discovery & Service Mapping Design and implement new functionality using Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Script Includes etc. Good knowledge of the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management, Service Catalog, CMDB Experience in JavaScript, glide scripting, Angular JS, HTML, Ajax, CSS. Use of Mid server, web-services, REST services configurations, schedulers, email, events and notifications. Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration. Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks. Experience developing SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes Preferred Position Qualifications Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow Integration of disparate systems using SOAP and REST APIs Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management) High level of expertise in multiple system environments Works effectively in a team-oriented, collaborative environment

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: GRC Process.

ServiceNow Developer: years of experiences : 8 + years Location: Pan India Servicenow developer provides configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations. ServiceNow Developer Duties & Responsibilities To write an effective servicenow developer job description, begin by listing detailed duties, responsibilities and expectations. We have included Servicenow developer job description templates that you can modify and use. Sample responsibilities for this position include: Develops ServiceNow software solutions using JavaScript, Jelly, Web Services, MYSQL, XML, HTML and CSS Configuration Management (CMDB) Strong math and analytical skills excellent oral and written communication skill Analyze system performance issues and determine performance enhancements Administration of Knowledge Base and Service Catalog Configure out-of-the-box workflows and create/maintain custom workflows Configure application related fields, forms, views, email notifications, acceptance roles and access controls Integrate ServiceNow application(s) with third party systems/applications via APIs Provides input to staff involved in writing and updating technical documentation such as user manuals Prepares reports on analyses

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). • Good knowledge of ServiceNow and ITIL. • Understanding Scrum Methodology. • Strong engagement, communication and facilitation skills. • ServiceNow Certified System Administration Educational Requirements MBA,MCA,MTech,Bachelor Of Comp. Applications,Bachelor of Engineering,BTech

Experience : 3-10 Years Location : Gr Noida, Bangalore, Hyderabad Notice Period : Immediate - 60 Days Work Mode : Hybrid (3 Days WFO) Shift Time : Day/UK Time Zone Job Overview: As a ServiceNow Developer, you will be responsible for analyzing business requirements, designing, developing, and implementing solutions on the ServiceNow platform. You will collaborate with cross-functional teams to ensure the successful delivery of ServiceNow applications and modules, meeting the needs of the organization. Responsibilities: Design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards. Customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components. Implement and configure ServiceNow IT Operations Management (ITOM) modules, such as discovery, Service Mapping, Event management, and CMDB (Configuration Management Database) Collaborate with infrastructure and operations teams to ensure accurate and up-to-date configuration data within the CMDB. Monitor and manage infrastructure events, alerts, and incidents using ServiceNow Event Management. Develop and maintain integrations between ServiceNow and other monitoring tools and systems. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a ServiceNow Developer with expertise in ServiceNow platform configurations and customizations. Strong understanding of ITSM and business process automation concepts. Proficient in JavaScript, HTML, CSS, and other web technologies. Experience with ServiceNow integrations and web services. ServiceNow certification(s) is a plus.

ServiceNow Developer – Asset Management What you will do As a ServiceNow Administrator - Asset Management, you will be responsible for the day-to-day administration, maintenance, and support of the ServiceNow platform, focusing on IT Operations Management (ITOM) and IT Asset Management (ITAM) modules, including Cloud Discovery, Optimization, and Governance. Your primary responsibilities will include request fulfillment, incident response, platform maintenance, and general system administration. Additionally, you will assist with junior developer tasks such as creating workflows, troubleshooting technical issues, and performing application configurations. You will work closely with internal stakeholders to ensure the platform operates smoothly and that IT asset data is properly managed, governed, and optimized. Roles & Responsibilities: Provide daily administrative support for ServiceNow ITOM and ITAM modules, focusing on Cloud Discovery, Optimization, and Governance Fulfill service requests related to IT asset management, platform configuration, and user access, ensuring timely and accurate delivery Respond to incidents and resolve platform issues related to ITOM and ITAM, minimizing downtime and service disruption Perform regular platform maintenance tasks, including patching, upgrades, and health checks to ensure optimal performance Assist with the configuration and management of workflows, asset tracking, and governance processes within the ITAM and ITOM modules Conduct customizations such as form creation, field configuration, and notification setup to meet evolving business needs Support the discovery and optimization of cloud resources, ensuring that IT assets are efficiently tracked and managed Collaborate with senior developers or platform owners to troubleshoot and resolve more complex technical issues Manage role-based access control (RBAC) for ITOM and ITAM modules, ensuring that security and compliance standards are maintained Assist in monitoring IT asset lifecycle management, ensuring assets are properly recorded, utilized, and decommissioned Provide end-user support for IT asset-related inquiries and troubleshooting, guiding users in asset management processes Participate in platform-related projects, assisting with testing and implementation of new features or upgrades for IT asset management Create and maintain detailed documentation for system changes, updates, administrative processes, and asset management procedures for future reference and knowledge sharing Stay informed about new ServiceNow features and best practices related to ITOM and ITAM, applying updates to improve platform performance, asset governance, and user satisfaction Basic Qualifications: Master’s degree and 1 to 3 years of Computer Science, IT or related field experience OR Bachelor’s degree and 3 to 5 years of Computer Science, IT or related field experience OR Diploma and 7 to 9 years of Computer Science, IT or related field experience Must-Have Skills: ServiceNow ITOM & ITAM Module Configuration: Experience configuring and supporting ITOM and ITAM modules, including CMDB (Configuration Management Database), Discovery, and Asset Management to track assets and configuration items (CIs). Basic CMDB Management: Knowledge of configuring and maintaining the CMDB, ensuring accurate data collection, relationships between CIs, and supporting the configuration management process. Automation & Workflow Configuration: Proficiency in using Flow Designer or Workflow Editor to automate processes such as asset lifecycle management and discovery scheduling, streamlining IT operations. User Experience & Interface Enhancements: Ability to improve user interfaces for ITOM/ITAM modules, focusing on simplifying asset management and configuration management tasks for end users. Preferred Qualifications: Scripting Fundamentals: Knowledge of JavaScript and Glide API to support minor customizations, client scripts, and business rules within ITOM and ITAM modules. Report & Dashboard Creation: Ability to create custom reports and dashboards that track key ITAM and ITOM metrics such as asset lifecycle status, CI health, and service availability. Configuration Management Process Knowledge: Understanding of best practices for configuration management and asset tracking to support and improve the accuracy and efficiency of IT operations. Cross-Module Support: Willingness to support and integrate other ServiceNow capabilities (e.g., ITSM, SecOps) with ITOM and ITAM for enhanced IT service and operations efficiency. Professional Certifications: ServiceNow Certified System Administrator (Preferred) ServiceNow Certified Application Developer (Preferred) ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITOM or ITAM (preferred) Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills Work Hours: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required. Potential Shifts (subject to change based on business requirements):Second Shift:2:00pm – 10:00pm IST; Third Shift:10:00 pm – 7:00 am IST. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Equal opportunity statement Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com

As a ServiceNow Developer Asset Management, you will be responsible for designing, developing, and maintaining ServiceNow applications and solutions to meet business needs. You will ensure the availability and performance of critical systems and applications, working closely with product managers, designers, and other engineers to create high-quality, scalable self-service and service management solutions. The scope of work includes ServiceNow modules such as IT Operations Management (ITOM), including Cloud Discovery, Optimization, and Governance, as well as IT Asset Management (ITAM). Additionally, you will contribute to automating operations, monitoring system health, and responding to incidents to minimize downtime. Roles & Responsibilities: Design and implement ServiceNow request catalogs, record producers, workflows, and cross-platform API integrations Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, REST APIs, and ACLs, including advanced scripting logic Develop and maintain data integrations between ServiceNow and other systems Build system integrations and automate processes to improve system efficiency Design and manage ServiceNow mobile applications for supported products Collaborate with product owners, stakeholders, testers, and other developers to understand, estimate, prioritize, and implement solutions Participate in design reviews, requirements gathering, and development of features to support business automation initiatives Conduct code reviews to ensure adherence to best practices and quality standards Maintain detailed documentation of software designs, development processes, and system architecture Monitor system health and performance, taking proactive steps to address potential issues Stay updated with the latest trends and advancements in ServiceNow and related technologies Basic Qualifications: Doctorate Degree OR Masters degree with 4 - 6 years of experience in Computer Science, IT or related field OR Bachelors degree with 6 - 8 years of experience in Computer Science, IT or related field OR Diploma with 10 - 12 years of experience in Computer Science, IT or related field Must-Have Skills: ServiceNow Expertise : Deep knowledge of ITOM and ITAM modules (Discovery, Service Mapping, CMDB, Asset Management) with experience customizing and configuring to meet business needs. Scripting & Integration : Proficiency in JavaScript, Glide API, and building custom workflows, along with experience in REST/SOAP API integrations for connecting external systems. CMDB & Discovery : Strong understanding of ServiceNow CMDB architecture, data models, and best practices, including hands-on experience with Discovery and Service Mapping to track IT assets and configuration items. Troubleshooting & Optimization : Ability to troubleshoot issues within the platform, maintain data integrity in the CMDB, and optimize both workflows and integrations. Preferred Qualifications: Cloud & Infrastructure Knowledge : Familiarity with AWS, Azure, GCP, and infrastructure technologies such as networking, servers, and virtualization, and how they integrate into ServiceNow. Automation & Orchestration : Experience with ServiceNow Orchestration and Flow Designer to automate ITOM/ITAM processes and streamline workflows. Data Governance & Reporting : Understanding of data governance principles, with the ability to generate reports, dashboards, and metrics for tracking asset health and IT performance. Performance Analytics : Knowledge of creating performance analytics reports to provide real-time insights into asset management and IT operations. Professional Certifications: ServiceNow Certified System Administrator (Mandatory) ServiceNow Certified Application Developer (Preferred) ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITOM or ITAM (preferred) Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills Work Hours: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required. Potential Shifts (subject to change based on business requirements): Second Shift: 2:00pm 10:00pm IST; Third Shift: 10:00 pm 7:00 am IST.

Lets do this. Lets change the world. In this vital role you will be responsible for the day-to-day administration, maintenance, and support of the ServiceNow platform, focusing on IT Operations Management (ITOM) and IT Asset Management (ITAM) modules, including Cloud Discovery, Optimization, and Governance. Your primary responsibilities will include request fulfillment, incident response, platform maintenance, and general system administration. Additionally, you will assist with junior developer tasks such as creating workflows, troubleshooting technical issues, and performing application configurations. You will work closely with internal stakeholders to ensure the platform operates smoothly and that IT asset data is properly managed, governed, and optimized. Roles & Responsibilities: Provide daily administrative support for ServiceNow ITOM and ITAM modules, focusing on Cloud Discovery, Optimization, and Governance Fulfill service requests related to IT asset management, platform configuration, and user access, ensuring timely and accurate delivery Respond to incidents and resolve platform issues related to ITOM and ITAM, minimizing downtime and service disruption Perform regular platform maintenance tasks, including patching, upgrades, and health checks to ensure optimal performance Assist with the configuration and management of workflows, asset tracking, and governance processes within the ITAM and ITOM modules Conduct customizations such as form creation, field configuration, and notification setup to meet evolving business needs Support the discovery and optimization of cloud resources, ensuring that IT assets are efficiently supervised and managed Collaborate with senior developers or platform owners to troubleshoot and resolve more sophisticated technical issues Manage role-based access control (RBAC) for ITOM and ITAM modules, ensuring that security and compliance standards are maintained Assist in supervising IT asset lifecycle management, ensuring assets are properly recorded, applied, and decommissioned Provide end-user support for IT asset-related inquiries and troubleshooting, guiding users in asset management processes Participate in platform-related projects, assisting with testing and implementation of new features or upgrades for IT asset management Create and maintain detailed documentation for system changes, updates, administrative processes, and asset management procedures for future reference and knowledge sharing Stay informed about new ServiceNow features and best practices related to ITOM and ITAM, applying updates to improve platform performance, asset governance, and user satisfaction Basic Qualifications: Masters degree and 1 to 3 years of Computer Science, IT or related field experience OR Bachelors degree and 3 to 5 years of Computer Science, IT or related field experience OR Diploma and 7 to 9 years of Computer Science, IT or related field experience Must-Have Skills: ServiceNow ITOM & ITAM Module Configuration: Experience configuring and supporting ITOM and ITAM modules, including CMDB (Configuration Management Database), Discovery, and Asset Management to track assets and configuration items (CIs). Basic CMDB Management: Knowledge of configuring and maintaining the CMDB, ensuring accurate data collection, relationships between CIs, and supporting the configuration management process. Automation & Workflow Configuration: Proficiency in using Flow Designer or Workflow Editor to automate processes such as asset lifecycle management and discovery scheduling, streamlining IT operations. User Experience & Interface Enhancements: Ability to improve user interfaces for ITOM/ITAM modules, focusing on simplifying asset management and configuration management tasks for end users. Professional Certifications: ServiceNow Certified System Administrator (Preferred) ServiceNow Certified Application Developer (Preferred) ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITOM or ITAM (preferred) Preferred Qualifications: Good-to-Have Skills: Scripting Fundamentals: Knowledge of JavaScript and Glide API to support minor customizations, client scripts, and business rules within ITOM and ITAM modules. Report & Dashboard Creation: Ability to create custom reports and dashboards that supervise key ITAM and ITOM metrics such as asset lifecycle status, CI health, and service availability. Configuration Management Process Knowledge: Understanding of best practices for configuration management and asset tracking to support and improve the accuracy and efficiency of IT operations. Cross-Module Support: Willingness to support and integrate other ServiceNow capabilities (e.g., ITSM, SecOps) with ITOM and ITAM for enhanced IT service and operations efficiency. Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills

Role: IT Asset Management Analyst. Experience: 2 to 7 years Shift Timings : UK Shift Mode of Work: 4 days WFO + 1 day work from home Skills/CTQs: 2 to 7 years of Experience Skills/CTQs: CMDB-Service now, ITAM, CHAMP ,Software Asset Management, Software licensing. Note: Share your resume to sindhuja@liderconsulting.com

Project Role : Software Configuration Engineer Project Role Description : Implement the configuration management plan as directed by the Configuration Lead. Assist in the design of software configuration and customization to meet the business process design and application requirements. Must have skills : ServiceNow Configuration Management Database (CMDB) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Configuration Engineer, you will implement the configuration management plan as directed by the Configuration Lead. Your typical day will involve assisting in the design of software configuration and customization to align with business process design and application requirements, ensuring that all configurations meet the necessary standards and specifications. You will collaborate with various teams to facilitate smooth integration and functionality of the software systems, contributing to the overall efficiency and effectiveness of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Engage in continuous learning to stay updated with the latest trends and technologies in software configuration.- Assist in troubleshooting and resolving configuration-related issues to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB).- Strong understanding of configuration management principles and practices.- Experience with software customization and integration processes.- Familiarity with ITIL framework and best practices.- Ability to analyze and document configuration requirements effectively. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow Configuration Management Database (CMDB).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow Configuration Management Database (CMDB) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will develop and configure software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams to ensure the successful implementation of software solutions, applying your knowledge of technologies and methodologies to support projects and clients effectively. You will engage in problem-solving activities, guiding your team through challenges while ensuring that the software meets the required standards and specifications. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB).- Strong understanding of software development methodologies.- Experience with system integration and data migration.- Ability to troubleshoot and resolve technical issues efficiently.- Familiarity with IT service management processes. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow Configuration Management Database (CMDB).- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Back At BCE Global Tech, immerse yourself in exciting projects that are shaping the future of both consumer and enterprise telecommunications This involves building innovative mobile apps to enhance user experiences and enable seamless connectivity on-the-go Thrive in diverse roles like Full Stack Developer, Backend Developer, UI/UX Designer, DevOps Engineer, Cloud Engineer, Data Science Engineer, and Scrum Master; at a workplace that encourages you to freely share your bold and different ideas If you are passionate about technology and eager to make a difference, we want to hear from you! Apply now to join our dynamic team in Bengaluru Summary We're seeking someone to join our Discovery Operations team as a ServiceNow Discovery Administrator to manage and optimize the ServiceNow Discovery (ITOM) module, with expertise in MID Server Installation, ACC agent management, automation and orchestration tools and DevOps tool sets Key Responsibilities Contribute to the functioning of complex projects and initiatives Act as a subject matter expert in infrastructure architecture and design Provide technical support in designing and implementing new onboarding of network discovery Interact regularly with team members and occasionally leadership on a range of topics Drive automation initiatives to streamline operations and increase efficiency Lead root cause analysis and post-incident reviews to drive continuous improvement System Maintenance and Troubleshooting Perform routine maintenance tasks, including system health checks, patch management, and performance tuning Monitor and manage system updates, annual upgrades, and patches to maintain platform security and performance Troubleshoot and resolve incidents and service requests related to the ServiceNow platform Platform Customization and Development Customize and configure the platform, including the employee portal, workflows, forms, and reports, to meet IT and business requirements Develop and implement custom applications, modules, and system integrations based on organizational needs Collaborate with stakeholders to gather requirements and translate them into functional solutions Help develop and ensure adherence to best practices for update set promotion between instances Maintain thorough documentation of customizations and configurations Required Skills ServiceNow Discovery Expertise In-depth knowledge of ServiceNow Discovery, including configuration, customization, and troubleshooting Configuration and CustomizationAbility to configure and customize ServiceNow Discovery to meet specific organizational needs TroubleshootingSkills to diagnose and resolve issues that arise during the discovery process Probes and SensorsUnderstanding of how to use and customize probes and sensors to collect and process data PatternsKnowledge of creating and modifying discovery patterns using Neebula Discovery Language (NDL) CMDB Management: Understanding of Configuration Management Database (CMDB) principles and best practices Data IntegrityEnsuring the accuracy and completeness of data within the Configuration Management Database (CMDB) Relationship MappingUnderstanding and maintaining relationships between Configuration Items (CIs)2 Network and Infrastructure Knowledge: Familiarity with network protocols, server infrastructure, and cloud environments Network ProtocolsFamiliarity with protocols such as TCP/IP, SNMP, and SSH1 Server InfrastructureUnderstanding of server types, virtualization, and cloud environments Virtual NetworksConfiguring and managing virtual networks, subnets, and VPNs within cloud environments Load Balancing and ScalingSetting up load balancers and auto-scaling groups to ensure high availability and performance Analytical Skills Problem-Solving: Identifying and resolving issues during the onboarding process Issue IdentificationQuickly identifying and diagnosing issues during the discovery process Root Cause AnalysisConducting thorough analyses to determine the causes of problems Performance Tracking: Monitoring EffectivenessUsing metrics and KPIs to track the success of onboarding programs Data AnalysisAnalyzing data to identify trends and areas for improvement1 Continuous Improvement: Feedback ImplementationGathering and incorporating feedback to enhance onboarding strategies Process OptimizationContinuously refining processes to improve efficiency and effectiveness NICE TO HAVE Technical Skills Cloud Platform Expertise AWS, Azure, Google CloudProficiency in major cloud platforms, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) ServiceNow IntegrationExperience integrating ServiceNow with these cloud platforms to automate discovery and asset management Scripting and Automation: Proficiency in JavaScript and ServiceNow's scripting environment to automate tasks and workflows JavaScript ProficiencyWriting and debugging scripts within the ServiceNow environment AutomationCreating automated workflows to streamline discovery processes Integration Knowledge: Experience integrating ServiceNow with other systems and tools using APIs and web services APIs and Web ServicesExperience integrating ServiceNow with other systems using REST and SOAP APIs1 MID Server ManagementSetting up and managing MID Servers for secure communication between ServiceNow and other systems1 API Management: REST and SOAP APIsSkills in developing, managing, and integrating APIs for seamless communication between ServiceNow and cloud services2 API SecurityEnsuring secure API interactions and managing authentication and authorization Interpersonal Skills CommunicationAbility to explain technical concepts clearly to both technical and non-technical team members CollaborationWorking effectively with cross-functional teams, including IT, security, and operations Training and SupportProviding guidance and support to new users and team members Adaptability FlexibilityAdapting to different team dynamics and individual needs Learning AgilityStaying updated with the latest ServiceNow features and best practices Change ManagementManaging and facilitating change within the team Additional Information Job Type Full Time Work ProfileHybrid (Work from Office/ Remote) Years of Experience5+ Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Back Responsibilities Design, develop, and implement ServiceNow solutions across various modules, including but not limited to ITSM, ITOM, HR, CSM, and Security Operations Lead the technical design and architecture of ServiceNow implementations, ensuring alignment with business requirements and IT strategies Provide technical guidance and mentorship to junior developers and administrators Collaborate with business stakeholders to understand their needs and translate them into technical requirements Develop and maintain detailed technical documentation Ensure the performance, scalability, and security of ServiceNow instances Stay up-to-date with the latest ServiceNow features, updates, and best practices Participate in the planning and execution of ServiceNow upgrades and releases Troubleshoot and resolve complex technical issues Contribute to the development and maintenance of ServiceNow development standards and best practices Participate in on-call rotation as needed Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field 5+ years of experience as a ServiceNow Architect or similar role Proven experience designing, developing, and implementing ServiceNow solutions across multiple modules Deep understanding of ServiceNow architecture, including its underlying technologies and best practices Expertise in ServiceNow scripting (e g , JavaScript, GlideRecord) Experience with ServiceNow integrations with other systems Strong understanding of ITIL framework Excellent communication, interpersonal, and presentation skills Ability to work independently and as part of a team Proven ability to lead and mentor junior developers ServiceNow certifications (e g , Certified System Administrator, Certified Application Developer, Certified Implementation Specialist) are highly desirable Benefits Opportunities for professional development and growth Collaborative and supportive work environment

Location: ~Chennai, TN/ Thane, MH Job Title: Service Now Developer Experience Range: 6-8 Years Role Description: • Developing, configuring, and customizing the ServiceNow platform to fit business requirements. • Collaborating with cross-functional teams to identify and prioritize business requirements • Writing clean, efficient, and maintainable code requires expertise to achieve. • Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity Essential Skills: Service Now Developer Role & responsibilities

5 years relevant in Service now(If you give profiles 5 Yrs total then relevant should be 5 Yrs in Service Now) Technical skills: ITSM, CMDB, HRSD Integration & Scripting Mandatory Minimum 5 yrs in service now is required for an architect role Implementation experience on more than one module like ITSM, ITOM, HRSD, CSM etc. Experience integrations and should have integrated at least 5+ tools with ServiceNow Experience in Flow Designer Should be hands on developer as well Experience in managing ServiceNow Partnership

Hello, We are currently seeking candidates with expertise in ''ServiceNow Development" for immediate placement at a prominent multinational corporation. If you are interested, please submit your application along with your latest resume Role :- ServiceNow Development Work experience :- 5+ years (5 years relevant in ServiceNow) Notice period :- Immediate joiner, 15 days or serving NP Work Location :- Pan India (Hybrid) Job Description :- Technical skills: ITSM, CMDB, HRSD Integration & Scripting Mandatory Minimum 5 yrs in service now is required for an architect role Implementation experience on more than one module like ITSM, ITOM, HRSD, CSM etc. Experience integrations and should have integrated at least 5+ tools with ServiceNow Experience in Flow Designer Should be hands on developer as well Experience in managing ServiceNow Partnership

Openings II Service Now Developer II Pan India II Hybrid Model Role: Service Now Developer Job Location: Bangalore, Chennai, Hyderabad, Pune, Noida, Trivandrum, Kochi Exp: 6 to 15 Years Mandatory Skills: ServiceNow Developer, ITSM, Integration, Scripting Job Description: We are seeking a skilled ServiceNow Developer with extensive knowledge of JavaScript and experience using the ServiceNow platform. The successful candidate will have a solid understanding of UI, SQL, HTML, CSS, XML, and structural programming concepts. Additionally, familiarity with ITIL processes and advanced problem-solving abilities are essential for this role. Responsibilities: - Develop and manage ServiceNow applications using JavaScript, UI, SQL, HTML, and CSS. - Utilize XML and structural programming concepts for data exchange and application structure definition. - Collaborate with cross-functional teams to align IT services with business needs, utilizing knowledge of ITIL processes. - Troubleshoot and solve complex issues related to ServiceNow applications. - Enhance existing applications independently, focusing on significant improvements rather than small change requests assigned by the Team Lead. - Travel to the office as required, either 2 days a week or 5 days a week. - Work on 2-11 shifts as needed. Requirements:- - Proficiency in JavaScript, as it is the primary scripting language used in ServiceNow. - Familiarity with UI, SQL, HTML, and CSS for designing user interfaces and managing data within ServiceNow applications. - Knowledge of XML and structural programming concepts for data exchange and application structure definition. - Hands-on experience using the ServiceNow platform for application development and management. - Understanding of ITIL processes to align IT services with business needs. - Advanced problem-solving abilities to troubleshoot and solve complex issues. - Experience as a ServiceNow Developer, with a focus on development rather than ticket distribution. - Strong communication and teamwork skills to collaborate effectively with cross-functional teams If anyone are interested or having reference, kindly please share your CV at sachin.b@nrconsulting.com, muskan.v@nrconsulting.com and shweta.p@nrconsulting.com