1636 Cmdb Jobs - Page 15

Must Have Experience 2+ years of hands-on experience on ServiceNow administration Experienced in implementation of ITSM solution using industry best practices Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound Familiar with administration of Custom Codes Hands on experience in leading at least 2 ServiceNow upgrades, establishing best practices. Good experience of Service Portal and widget creation Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation Knowledge of Authentication via Auth 2.0, certificates and Mid Server Implemented ServiceNow project in Domain separated instance Good knowledge of MID Server installation and management Experience of custom applications development Experience of LDAP/Active Directory/SSO implementation Experience of Orchestration use case implementation Good to have Experience Worked on CMDB, CSDM, Discovery & Service Mapping Experience in working on Performance Analytics Design and modification of ServiceNow Service Portal. Knowledge of Flow Designer, Integration Hub Experience in working on Performance Analytics Design and modification of ServiceNow Service Portal. Review existing set up and provide best practice recommendations in line with the OEM Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. Academic and Professional Experience Professional 2 years of experience with ServiceNow required 2 years of experience with IT Industry required Academics Certification as ServiceNow System certified administration CIS-ITSM, Certified Application developer ITIL Foundations certification is preferred. Bachelors degree or equivalent combination of education and experience.

We are seeking a skilled and experienced ServiceNow ITOM / CMDB Workspace Specialist to join our team. The ideal candidate will have a strong background in implementing ITOM solutions using industry best practices, hands-on development, and integration expertise. This role requires a proactive individual who can design, configure, and customize ServiceNow modules to meet organizational needs. Key Responsibilities Implement ITOM solutions leveraging industry best practices. Perform hands-on development tasks, including the creation, configuration, and customization of: Patterns Discovery schedules Probes Sensors Event rules Integrate ServiceNow ITOM modules with: Enterprise monitoring tools Application management tools Automation of alerts using OOB plugins and API methods Implement ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases. Conduct third-party software integrations with ServiceNow. Design and modify ServiceNow components such as: Forms Workflows Scripts Transform maps Service maps Web services Inbound email actions SLAs Manage MID Servers to ensure seamless integrations and operations. Participate in multiple ServiceNow implementations and provide expertise in the deployment process. Work on implementing and configuring: CMDB Workspace CMDB 360 Data Manager Configure KPIs as needed. Preferred Qualifications Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems. Knowledge of modern web technologies and cloud computing architectural principles, including: SaaS PaaS Multi-tenancy Automation This role is ideal for a proactive and technically skilled individual with a passion for ServiceNow ITOM solutions.

Must Have Experience Experienced in implementation of ITSM & ITOM solution using industry best practices Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. 3rd party software integrations with ServiceNow Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more. Experience in multiple ServiceNow implementations Lead the configuration and customization of ServiceNow instances Good to have Experience Knowledge of Flow Designer, Integration Hub Worked on Discovery, Service Mapping, Event Mgmt Worked on CSM, HRSD, GRC, ITBM Experience in working on Performance Analytics Design and modification of ServiceNow Service Portal. Review existing set up and provide best practice recommendations in line with the OEM Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. Experience with HTML coding and Jelly script strongly preferred Academic and Professional Experience Professional 3+ years of experience with ServiceNow required 5+ years of experience with IT Industry required Academics Certified System Admin CIS-ITSM, Certified Application developer ITIL Foundations certification is preferred. Bachelors degree or equivalent combination of education and experience.

As a Senior Service Management Consultant at Capgemini, you will have the opportunity to utilize your 9-10 years of service management experience to make a significant impact. With your ITIL v3 certification, including foundation as a minimum and preferably manager or expert level, you will play a crucial role in ensuring effective communication with clients and internal team members. Your key responsibilities will include designing, developing, and implementing ITIL aligned processes while demonstrating strong verbal and writing skills. You will be proficient in using service management tools such as BMC's IT Service Management (ITSM, Remedy) and possess excellent time management skills to meet agreed targets. In this role, your strong analytical skills will be essential for critically evaluating information from various sources, reconciling conflicts, and decomposing high-level information into details. Your facilitation skills will enable you to lead requirements gathering workshops and provide training to both clients and internal team members. Additionally, your interpersonal skills will be invaluable in negotiating priorities and resolving conflicts among project stakeholders. You will have the opportunity to work on Incident, MIM, Service Request, Problem, Change management, and SLA reporting, either as a team member, lead, or independently. Furthermore, your knowledge and experience in CMDB, Asset Management, and SCAM will be considered secondary skills that complement your primary responsibilities. As a part of a global organization committed to digital transformation and sustainability, you will play a crucial role in delivering end-to-end services and solutions that leverage cutting-edge technologies and industry expertise. Join us at Capgemini and be part of a collaborative community dedicated to unlocking the value of technology and building a more sustainable, inclusive world.,

You are a highly skilled and motivated ServiceNow Implementation Specialist with 4-7 years of experience, particularly in the IT Service Management (ITSM) space. Your main responsibility will be managing the end-to-end process of ServiceNow implementation to ensure that business requirements are effectively met through platform configuration, integration, and automation. The job location is in Thane. Your key responsibilities will include requirement gathering, solution design, ServiceNow implementation and configuration, integration, customization and development, support, troubleshooting, and continuous improvement. You will collaborate with stakeholders to gather functional and technical requirements, design solutions based on industry best practices and business processes, configure ITSM, ITOM, and ITAM modules, customize ServiceNow applications to align with client needs, integrate ServiceNow with external systems and third-party applications, promote ITIL and ServiceNow best practices, provide recommendations for process automation, incident reduction, and resource optimization, develop and execute test plans, document configuration changes, provide end-user training, and maintain technical documentation. The ideal candidate for this role will have strong experience in designing, configuring, and supporting ServiceNow workflows and processes, proficiency in scripting languages like JavaScript and Glide Script, experience in REST/SOAP integrations, a solid understanding of ITIL processes and practices, proficiency in developing ServiceNow custom applications and integrations, knowledge of asset management, CMDB, and discovery tools, strong analytical and problem-solving skills, excellent communication and interpersonal abilities, and the capability to work independently and in a team while managing multiple priorities in a fast-paced environment. Certification as a ServiceNow Certified Implementation Specialist (ITSM, ITOM, and ITAM certification preferred) is required for this role.,

You should have strong experience in ServiceNow development, with hands-on experience in IT service management process design. You must possess an overarching understanding of the ServiceNow Enterprise product suite and a fundamental grasp of the key technologies relevant to ServiceNow integration solutions. Your ability to translate business concepts into technical solutions is crucial for this role. In addition, you should have web portal development skills, including proficiency in HTML, CSS, Angular JS, and Bootstrap. Experience in implementing core process areas such as Incident, Problem, Change, Service Catalog, Request, and CMDB is essential. Your primary skills should include ServiceNow ITSM with CSA or CAD certifications, ServiceNow Migration/Integration expertise, and scripting experience in JavaScript, Client Script, and Server Script. Overall, you will be responsible for leveraging your technical skills and competencies to drive successful ServiceNow implementations and integrations.,

ServiceNow Implementation Specialists with 5 years of experience in ITOM, Event Mgmt, and CMDB, HAM,ITSM,SAM or APM CSA is required. ITOM and/or CMDB certification is a plus. CSA is required. HAM and/or CMDB certification is a plus. CSA is required. SAM and/or APM certification is a plus. ServiceNow Certified Implementation Specialist certification before 2022 Required BSc. Locations : Mumbai, Delhi NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Performance Measurement Analysis and Improvement Good to have skills : Business Intelligence (BI) Reporting Tools, Infrastructure Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a results-driven professional with hands-on experience in Power BI and ServiceNow Performance Analytics, and a solid grasp of service management frameworks. The role involves driving support unit activities, managing diverse stakeholders, and proactively resolving service-level issues. Strong analytical, communication, and interpersonal skills are essential for collaborating across teams and geographies. Attention to detail, decisiveness, and the ability to work under pressure are key to success in this role. Roles & Responsibilities:-Develop and maintain dashboards and reports using Power BI and ServiceNow Performance Analytics to support business insights and decision-making.-Manage and drive service support activities across contracts while ensuring adherence to service management processes and escalation protocols.-Collaborate with cross-functional teamsincluding analysts, process owners, and technical expertsto address service level issues and implement improvements.-Analyze data using statistical and analytical principles to identify trends, potential issues, and opportunities for process optimization.-Maintain clear documentation, communicate effectively with stakeholders, and foster strong working relationships across teams and geographies.-Anticipate challenges, respond calmly under pressure, and influence outcomes through strong interpersonal and problem-solving skills. Professional & Technical Skills: - Must Have Skills: Hands on experience related to reporting tools like PowerBI & Service Now Performance analytics- Good To Have Skills: Understanding and knowledge of all service management processes and frameworksUnderstanding of external and internal stakeholders and corresponding escalation matrixStatistical, numerical and analytical principles and processesAbility to drive and manage activities within the support unit across the contractExcellent oral, written and presentation skillsAbility to bring together and work with a team of people with varied backgrounds - business analysts, technical experts, process owners - to articulate and remedy service level issuesProperly documents and follows through on progress, issues and agreements with othersMaintaining positive and effective working relationships with peers and clients/customersIdentifying and addressing potential issues before they are recognized by othersAnticipating others' reactions when responding to difficult situations and ability to cope well under pressureStrong Interpersonal skills with strong influencing and persuading skillsAbility to work collaboratively across geographiesDecisiveness and meticulous with attention to detail. Additional Information:- The candidate should have minimum 3 years of experience in Performance Measurement Analysis and Improvement.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CIs are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: Software Asset Management. Experience: 3-5 Years.

Bachelor's degree in Computer Science, Information Technology, or a related field. 8 years of experience working with ServiceNow Development Proven experience in leading and managing a ServiceNow platform. Strong understanding of IT Service Management (ITSM) and ITIL frameworks. Experience with ServiceNow scripting, customizations, and integrations. Exceptional communication and interpersonal skills. ServiceNow certifications like Certified System Administrator or Certified Implementation Specialist are preferred.

Requirements: Candidate must possess a Bachelors Degree (BE, B.tech, BCA, MCA) Should have 5.15 years’ IT experience Location-Mumbai/Navi-Mumbai Extensive experience in the implementation, administration and configuration of BMC Remedy ITSM Applications, Integrations, Customizations Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage. Good knowledge of Cloud Technologies, networking and database concepts Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required. Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results. Effective communication skills in English & German (verbal and written). Willing to work in shifts, weekend and on-call support will be required.

As a ServiceNow Lead Developer at Providence Information Service, you will play a crucial role in transforming requirements into viable solutions by collaborating with the ServiceNow business analyst and development team. With 6-8 years of experience in ServiceNow product suites, you will be responsible for various aspects such as Service Operations Workspace, Employee Center Pro, ITSM, Service Request fulfillments, Mobile Solutions, and Service Portfolio Management (SPM). Your responsibilities will include leading end-to-end project delivery, managing projects using Agile and Waterfall methodologies, engaging stakeholders, mitigating risks, driving organizational change, and integrating ServiceNow with third-party systems. You will leverage your expertise in ITOM, ITSM, SPM, Service Request Management, Mobile App, and APM to ensure successful ServiceNow implementations. To excel in this role, you should have strong stakeholder management skills, the ability to align business and IT stakeholders, and experience in presenting reports and business cases to executives. Additionally, certifications such as ServiceNow Certified System Administrator, Implementation Specialist, PMP, or ITIL are preferred. Join us at Providence Information Service and be part of a dynamic team that is digitally enabling our vision of Health for a better world.,

Hiring for USA based big Multinational Company (MNC) We are seeking a skilled and experienced ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will work closely with internal stakeholders to translate business requirements into technical specifications and scalable solutions, ensuring high performance and user satisfaction. Design, configure, and customize ServiceNow applications and modules based on business needs. Develop and maintain custom applications and integrations within the ServiceNow platform. Implement new workflows, automation, and custom scripts using JavaScript, Glide, and ServiceNow APIs. Collaborate with stakeholders to gather and analyze requirements, and propose technical solutions. Maintain platform performance, troubleshoot issues, and perform root cause analysis. Create and maintain technical documentation, including solution designs and process flows. Stay current with ServiceNow updates, new features, and best practices. Ensure compliance with coding standards, security guidelines, and IT governance policies. Support ServiceNow upgrade and patching cycles with minimal disruption. Integrate ServiceNow with other third-party applications and data sources (e.g., REST/SOAP APIs). Core Modules/Areas of Responsibility: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) HR Service Delivery (HRSD) Customer Service Management (CSM) Security Operations (SecOps) Service Portal / UI Policies

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. We are counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself and a better working world for all. The role of a Functional Consultant / Business Analyst in HRSD/IRM/ITOM/SPM involves analysing, documenting, and enhancing ServiceNow solutions related to HR Service Delivery, Integrated Risk Management, IT Operations Management, Configuration Management Database, Discovery, and Service Portfolio Management, including integrations. You will be responsible for gathering requirements, managing stakeholders and clients, defining business processes, and collaborating closely with technical teams to ensure effective implementation and integration. Key Deliverables: - Collaborate with stakeholders to gather and document business requirements related to HRSD, IRM, ITOM, CMDB, Discovery, SPM, and integrations. - Work with technical teams to design and document solutions that meet business needs. - Facilitate communication between business units and technical teams by providing clear and concise documentation, reports, and updates. - Ability to translate business and functional requirements into technical requirements to support the development team. - Understand and document current business processes, analyze and contribute to the design and reengineering of business processes. - Coordinate with both clients and the development team to ensure requirements are clarified and signed off. - Coordinate and support User Acceptance Testing (UAT). - Develop or contribute to the development of job aids and training courses. Desired Experience: - Bachelor's degree in a relevant field is required. - Must be Certified ServiceNow System Administrator (CSA). - Additional certifications in IT Service Management (ITSM), HR Service Delivery (HRSD), or Integrated Risk Management (IRM) are a plus. - Overall, 9-10 years of experience with a minimum of 5-6 years of relevant ServiceNow experience. - Experience in HR Service Delivery, Integrated Risk Management, Configuration Management Database/IT Operations Management, and Service Portfolio Management is required. - Nice to have knowledge of Pre-Sales activities. - Experience in IT Service Management processes and tools is necessary. - Experience in requirement analysis and business process re-engineering is essential. - Prior experience in agile methodologies and product management is preferred. - Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings. - Ability to work independently and as part of a team. - Demonstrated ability to manage and supervise staff and special initiatives. - Demonstrated integrity, independent thinking, judgment, and respect for others. - Demonstrated leadership, versatility, and integrity. EY exists to build a better working world, helping to create long-term value for clients, people, and society while building trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

Role- Servicenow Developer Exp:-4-9 yrs Location- Hyderabad, Please share your resumes to jyothsna.g@technogenindia.com, Job Description:- Core Development Expertise Advanced Scripting: Mastery of JavaScript, GlideScript, and ServiceNow APIs to design complex workflows and customizations. Custom Application Development: Experience in building scalable and maintainable custom applications using ServiceNow Studio and App Engine. UI/UX Enhancements: Strong ability to customize user interfaces using Service Portal, UI Builder, or custom widgets. Extensibility: Expertise in creating and managing Script Includes, Business Rules, UI Actions, and Flow Designer for dynamic workflows and logic. Integration Skills Integration Hub Expertise: Proven ability to design and implement integrations using ServiceNow's Integration Hub, MID Servers, and external APIs. API Development: Strong understanding of REST/SOAP APIs, webhooks, and JSON/XML payloads for seamless system-to-system communication. Third-Party Integrations: Experience integrating with tools like Workday, Jira, Azure DevOps, Splunk, and other enterprise systems. Data Migration: Knowledge of ETL processes and handling large-scale data integrations securely and efficiently. Reporting and Analytics Performance Analytics: Capability to set up KPIs, dashboards, and analytics for tracking platform performance and business metrics. Custom Reporting: Ability to design actionable, role-specific reports tailored for leadership and operational teams. Predictive Insights: Experience with leveraging ServiceNow's AI/ML capabilities for trends and predictive analysis. ITSM, ITOM, SAM, SecOps and HRSD Expertise ITSM: Deep knowledge of Incident, Problem, Change, Request Management, and Knowledge Management workflows. ITOM: Hands-on experience with Discovery, CMDB modeling, Event Management, and Orchestration for operational excellence. HRSD: Proficiency in setting up HR Case Management, Employee Service Center, and lifecycle events. Software Asset Management (SAM): Ability to configure and manage SAM Pro, including compliance tracking, software usage analysis, and optimization. Security Operations: Ability to configure and manage Configuration Compliance and Vulnerability response modules Dual Role Competency: Demonstrated ability to balance operational responsibilities (e.g., troubleshooting, maintenance) with development tasks such as module customization and enhancements. DevOps Mindset and Skills Agile Development: Familiarity with Agile/Scrum principles, user story creation, and sprint management. CI/CD Practices: Experience with ServiceNow DevOps module, Jenkins, or similar tools for continuous integration and delivery pipelines. Version Control: Proficiency in managing code versions with Git, ensuring collaboration and traceability. Automation: Ability to implement workflow automation to optimize platform processes and reduce manual efforts.

Job Summary: We are looking for a highly skilled and experienced ServiceNow Developer with over 7 years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs. Key Responsibilities: Design, develop, and customize ServiceNow applications and modules, with a primary focus on ITSM (Incident, Change, Problem, Request, Knowledge) and ITOM (Discovery, CMDB, Event Management, Orchestration). Create and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Workflows. Implement and manage ServiceNow Discovery, MID Servers, and CMDB health. Develop integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, and custom integrations. Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions. Optimize performance and scalability of ServiceNow instances. Participate in testing, QA, and production deployment activities. Create and maintain technical documentation for implementations and customizations. Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap. Required Skills & Experience: 7+ years of hands-on experience in ServiceNow development and administration. Strong experience in core ITSM modules and ITOM components like Discovery, CMDB, Event Management, Orchestration, and Service Mapping. Proficient in JavaScript, Glide API, and Flow Designer. Deep understanding of CMDB structure, data models, and dependency mapping. Experience working with MID Servers, credentials management, and probes/sensors. Expertise in building custom applications and configuring portal widgets (Service Portal). Solid knowledge of Access Control Rules (ACLs), UI Policies, and Data Policies. Experience with version upgrades, clone management, and patching activities. Familiarity with Agile/Scrum development practices. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) Mandatory Certified Implementation Specialist (CIS) in ITSM or ITOM Preferred Exposure to DevOps, App Engine, or SecOps is a plus Experience working in large enterprise environments is desirable Soft Skills: Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to work both independently and as part of a team Self-motivated with a passion for learning and growing in the ServiceNow ecosystem Do: Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: ServiceNow - IT Service Management. Experience: 5-8 Years.

Position Purpose BMC Discovery has been CIBs primary automated discovery solution since 2010. As part of an internal program, one of the critical focusses is on IT Asset Obsolescence. BMC Discovery has been flagged as a process-critical tool to provide data for: run time environment & environment management software, technical & operational software, bespoke software and business software. The data required is primarily software product version data. The core activities will be BMC Discovery TPL development, testing and release management. Engage with the vendor BMC to ascertain the TKU supportability of each product and with internal software subject matter experts. Responsibilities Direct Responsibilities - Contribute to data obsolescence activities, coordinate with and report updates to the Discovery & Tracking team manager and the S&T Obsolescence team - Within the defined scope of the S&T Obsolescence team, you will focus on COTS & bespoke software o Iteratively work through a scope list of software products and ascertain if the vendor (BMC) will support the discovery of the software o Work with internal subject matter experts to understand software profile o Develop, test and release custom software discovery solutions o Troubleshoot discovered software version data coverage and quality issues - Work with the Discovery & Tracking team to understand the development, testing and release process and tools. This is a critical aspect of the role as the Discovery & Tracking team have a tightly-controlled release management process of new code into production - Attend peer-review meetings with the Discovery & Tracking teams technical lead to review custom TPL code during testing phase and prior to go live - Submit change requests for production go-live of custom solutions for obsolescence data enhancements - Perform ongoing data analysis to check/validate data performance of newly released data solutions - Interact with vendor to progress enhancements for knowledge library (TKU) software data - Provide background support for BMC Discovery global application platform - Contributing Responsibilities - DevOps tools for the development and release of new TPL code Bitbucket, GitHub, Artifactory and some bespoke tools - Understanding of the criticality of good obsolescence data - Data analytics: A good aptitude in looking at data, data gaps & data trends. Understand requirements & actions from performing data analysis - Relationship management: Work well with external vendors, Obsolescence team and Discovery & Tracking team - Good task management, prioritisation, risk management - Appreciation of production processes, including change and release management Technical & Behavioral Competencies - Expert knowledge in BMC Discovery (formerly ADDM). Specifics around customization and data enhancements utilizing the BMC Discovery pattern language (TPL) - Excellent understanding of the BMC Discovery data model & query language - Excellent understanding of BMCs knowledge base (TKU) solutions for hardware, OS and software obsolescence - Report writing using BMC Discovery query language. Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Attention to detail / rigor Client focused Communication skills - oral & written Transversal Skills: (Please select up to 5 skills) Ability to develop and leverage networks Ability to develop and adapt a process Choose an item. Choose an item. Choose an item. Education Level: Bachelor Degree or equivalent Other/Specific Qualifications (if required) DevOps tools for the development and release of new TPL code Bitbucket, GitHub, Artifactory and some bespoke tools Understanding of the criticality of good obsolescence data Data analytics: A good aptitude in looking at data, data gaps & data trends. Understand requirements & actions from performing data analysis Relationship management: Work well with external vendors, Obsolescence team and Discovery & Tracking team Good task management, prioritisation, risk management Appreciation of production processes, including change and release management

Design, develop, test, and implement ServiceNow applications and features. Customize and configure ServiceNow modules (e.g., Incident, Problem, Change, Knowledge, Service Catalog, and CMDB). Build and configure workflows, forms, business rules, and client scripts. Write, modify, and maintain scripts for automation within the platform (e.g., Business Rules, Client Scripts, UI Actions, and Scheduled Jobs).

We are hiring a ServiceNow ITOM Developer with 58 years of experience to join our team in a full-time role supporting enterprise IT operations. The ideal candidate must have strong hands-on expertise in ServiceNow ITOM modulesspecifically CMDB, Discovery, and Service Mapping. Responsibilities include configuring MID Servers, implementing discovery patterns, and scripting probes and sensors to enhance infrastructure visibility and efficiency. Strong problem-solving skills and CSA, CAD certifications are mandatory. This role is open for Remote, Noida, or Hyderabad locations with a working shift of 4 AM 2 PM IST.

Sr. Developer - ServiceNow Location - Hyderabad Work from Office - 2pm to 11pm IST The Sr. ServiceNow Developer will contribute to a team of specialists providing development support to customers related to the workflows they are automating in their ServiceNow environments. The Sr. ServiceNow Developer will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of the customers service now platform The Sr. ServiceNow Developer will be very experienced with ServiceNow implementations of ITSM, ITAM, and ITOM and will have practical experience with the implications of sustaining those processes. The Sr. ServiceNow Developer will be part of the project team focused on delivering successful customer outcomes on the ServiceNow platform Responsibilities Implement ServiceNow platform capabilities specifically the ITAM, ITSM and ITOM modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations. Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer. advice on problem resolution. Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform. The Senior ServiceNow Developer will complete all work within agreed timescales and Assist Project teams in managing project timelines and customer expectations. See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM. Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations. Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle from licensing to purchasing to deployment to decommissioning. Learn and follow the ITAM department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards. Qualifications Bachelor's Degree or relevant work experience required Minimum 5 years holding a position configuring and customizing ServiceNow projects Minimum of 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.) Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.). Detailed knowledge of ITIL methodologies, JavaScript and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog). Detailed knowledge of relational databases, Directory service integration experience (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0) Required Skills Client-oriented, professional services mind-set Ability to manage several projects simultaneously Good research skills and the ability to manage details Good analytical skills Good written and verbal communication skills Excellent organization and time management skills Ability to think outside the box Ability to stay self-motivated and self-directed Willingness to adapt to changing business and technical priorities Ability to work in a fast-paced, high-performance team environment Proven experience in ITAM in a similar or same field Ability to create high-quality documentation with precision Ability to work with deadlines Meticulous attention to detail Highly organized and methodical Preferred Skills/Qualifications ServiceNow Implementation Specialist in three or more applications preferred Additional experience within the IT or Software Asset Management field A second language (preferably French or Spanish) will be an advantage Certifications Required The ideal candidate will hold the following accreditations; if the accreditations are not currently held the successful candidate will be required to study and pass all the following accreditations within a short period of commencing the role. If the mandatory certifications are not currently held then you will be required to study and pass the following mandatory certifications at a minimum within a 6-month period of commencing the role: Mandatory certifications: ServiceNow System Administrator ServiceNow Fundamentals ServiceNow Implementation Methodology Fundamentals ServiceNow Platform Implementation ITAM all modules ITSM all modules through to ITSM Professional CMDB and Vendor Portfolio Management ITOM module, focusing on Discovery and cloud management Supplemental certifications: All LISA Training Modules & Exams

Objective Of This Role Qualys global infrastructure setup in place for Asset Inventory & Vulnerability management. This global infrastructure setup needs to be maintained & all secure operations, maintenances to be carried out New changes/implementations to be handled. So need at least 2 support candidates needed Tasks & Responsibilities Secure operation, maintenance, monitoring, and management of Qualys tenant including connected (on-prem / hosted / cloud) Qualys related infrastructure components Close cooperation with Corporate IT, Corporate Security, and Location IT / Location Security departments to maintain full Qualys scan and agent deployment coverage in a global changing network environment. support and train IT staff globally in Qualys, to allow them to use the available data to their benefit keep asset inventory related data up-to-date (housekeeping with automation via API) support roll-out of the Qualys agent in new environments support troubleshooting Education & Training University degree or equivalent ITIL Azure Fundamentals Technical know-how Strong Qualys hands-on knowledge/experience incl. Qualys Agent (3y+) Good knowledge in Authentication and Authorization technologies related to Qualys Solid Qualys REST-API know-how Experience in setting up and running authenticated scans and key vault usage Qualys Agent configuration and management on Linux and Windows Qualys configuration and usage in Azure Cloud Scripting and process automation experience with Qualys Good to Know General knowledge in Cloud technologies (M365 & Azure) and hybrid infrastructure General knowledge in Endpoint and Network Protection technologies (Anti-Virus, Firewall, IDS, Proxy, WAF, Mail) Experience with Service Now and Qualys - CMDB Sync knowledge of common patching systems like WSUS, Barramundi, Linux Splunk integration and usage of Qualys data Qualys Container Security

Your Career The Employee Experience Team builds and supports technology to create amazing experiences for our employees. Its crucial that everything we offer and create are easy for people to use and understand. We have a high-performance culture filled with people that refuse to take no for an answer. Our team takes pride in taking technical excellence to a whole new level and are intrinsically motivated to do some of our best work yet. We are seeking an individual that will drive efforts based on business/employee benefit and overall value. As an Employee Experience Champion, you constantly look for ways to tweak, optimize process, and remove roadblocks for employees to obtain critical IT Services. Leveraging best of breed service management frameworks, you will be focused on creating the best possible IT engagement for employees and motivate IT to support service management processes by continually showing value and benefit to various teams. Working alongside our developers, service champions, product managers and leveraging your keen analytical skills you will develop employee experience metrics and services. If you identify with any of these kinds of challenges, wed love to talk to you. Your Impact Know our employees: Enable processes that individuals love to engage with, gain incredible value from, and create a delightful personalized experience that feels high touch. Enable employees: Anticipate employees needs as it relates to gaining IT Services, resolving their challenges, and providing proactive solutions. Make it easy: Simplify employee enablement processes for IT and employees, enabling adoption and service champions Improve existing onboarding experiencing, driving to continually create the best possible Day 0+ experience Trusted Advisor to leaders, managers, and individual contributors to help them deliver their best work every single day Be a curator of a frictionless employee experience processes and drive empathy for employees Qualifications Your Experience BE/Btech or equivalent technical degree or military experience required 5 to10 years of relevant experience Advanced level experience with ServiceNow application Service management (incident, change, problem) best practice knowledge Knowledge of Jira Strong technical aptitude, technology knowledge desired with an ability to build relationships with other internal stakeholders Ability to build and maintain successful cross-functional partnerships Ability to be consultative with partners and stakeholders Additional Information The Team Working at a high-tech cybersecurity company within Information Technology is a once in a lifetime opportunity. Youll be joined with the brightest minds in technology, creating, building, and supporting tools that enable our global teams on the front line of defense against cyberattacks.

We are seeking a dynamic and experienced Sales Specialist to drive the growth of our Cortex and Cloud business across the region. The ideal candidate will operate in a high-growth environment at scale, thrive in driving innovation, have a solid background in cybersecurity sales, and a deep understanding of security solutions. They will have a proven track record of developing strong customer relationships and executing strategies that support rapid expansion and success. This role requires a strategic thinker who excels in collaboration with internal teams, engages effectively with customers, and drives revenue growth through the sale of complex solutions. Your Impact: Join the fastest growing team where experience meets cutting-edge solutions Build and cultivate strong customer relationships, driving business growth within the region. Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives. Take full ownership of leading strategic sales campaigns, sales forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement. Engage in deep technical discussions beyond standard sales presentations and pitches; while translating complex technical cybersecurity solutions into clear business value propositions for customers. Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions. Partner with Alliances to develop joint strategies, enhance customer engagement and deliver innovative solutions for existing and prospective clients. Travel domestically as needed to meet with customers and attend key business events. Qualifications Your Experience 14+ years of field sales experience focusing on key customer accounts and delivering value to Enterprise or Major-level accounts in the cybersecurity industry. Extensive platform selling experience in complex sales with multiple buying centers. Experience selling SecOps SIEM, EDR or CNAPP (DevSecOps, CloudOps) solutions is highly preferred. Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations Expertise in applying complex solution sales methodologies to drive results. Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy. Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams. Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred Willingness to travel domestically as necessary to meet business needs.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Operations Management Good to have skills : Event ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationRole Description:An ITOM Administrator with development experience. The ideal candidate will have a strong background in enterprise monitoring, hands-on experience with tools like SCOM, PerfMon, and NetScout, and a deep understanding of Event Management, including event correlation, smart correlation, and CMDB architecture.Must Have Skills: - ServiceNow ITOM modules:Discovery, Event Management, Service Mapping- Event correlation, smart correlation, and alert deduplication- CMDB architecture, CI class modeling, and reconciliation- Scripting in JavaScript and Glide API- Integration with monitoring tools:SCOM, PerfMon, NetScout- MID Server setup and troubleshooting- Automation using Flow Designer and IntegrationHubGood to Have Skills: - Experience with Agent Client Collector (ACC)- Exposure to cloud monitoring (AWS, Azure, GCP)- ITIL Foundation Certification - PowerShell / PythonJob Requirements:Key Responsibilities:- Administer and enhance ServiceNow ITOM modules- Develop custom scripts, probes, and sensors- Configure and optimize event correlation and alert rules- Integrate monitoring tools with ServiceNow- Maintain CMDB health and CI relationships- Collaborate with infrastructure and application teams- Troubleshoot MID Server issues- Automate workflows using Flow Designer and IntegrationHub Technical Experience:Minimum of 3 years of hands-on experience in ServiceNow ITOM and overall 6+ years in enterprise monitoring, including SCOM and NetScout. Proven expertise in Event Management, CMDB, and automation of IT operations. Professional Attributes:Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to manage cross-functional teams and client relationships effectively. Educational Qualification and Certification:Bachelors or Masters degree in Computer Science, Information Technology, or related field. Relevant certifications such as ServiceNow Certified Implementation Specialist ITOM are highly desirable. Additional Information:- The candidate should have minimum 6-7 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education