1636 Cmdb Jobs - Page 11

The Process Team Lead is the strategic owner and operational leader of the Configuration Management Database (CMDB) and related IT Service Management (ITSM) processes in ServiceNow. This role is accountable for defining, governing, and optimizing the CMDB to ensure accurate, reliable, and actionable configuration data that underpins ITSM, IT Operations Management (ITOM), and Asset Management functions. The CMDB Manager combines process leadership with deep technical expertise, driving automation, integrations, and data quality improvements while ensuring alignment with ITIL-based processes such as Incident, Change, Problem, and Release Management. Roles and Responsibilities Own and govern the enterprise CMDB process in alignment with ITIL best practices, ensuring it meets the needs of ITSM, ITOM, and business stakeholders. Define and enforce CMDB policies, procedures, naming conventions, class structures, and relationship models. Lead technical configuration of the CMDB in ServiceNow, including Discovery, Service Mapping, reconciliation rules, and data integrations. Partner with ITSM process owners to ensure CMDB data is effectively leveraged for Incident, Change, Problem, Release, and Asset Management. Ensure CI data and relationships support impact analysis, risk assessment, and root cause analysis for ITSM workflows. Drive automation of data population, normalization, deduplication, and enrichment processes to maintain CMDB data quality. Monitor CMDB and ITSM process health through KPIs, dashboards, and automated reporting; proactively address gaps and compliance issues. Lead CMDB and ITSM process audits to ensure alignment with regulatory, contractual, and security requirements. Develop and deliver training, documentation, and workshops to promote CMDB and ITSM process adoption. Provide leadership and mentorship to analysts or administrators supporting CMDB and ITSM process functions. Serve as the subject matter expert (SME) for CMDB- and ITSM-related projects, upgrades, and process improvement initiatives. Qualifications Bachelors degree in Information Technology, Computer Science, or related discipline (Masters preferred). 5+ years of experience managing or administrating CMDB processes, with at least 3 years in a ServiceNow environment. 3+ years of experience supporting or managing ITSM processes (Incident, Change, Problem, Request, Release). Deep knowledge of ITIL Configuration Management and ITSM principles (ITIL v3/v4 Certification preferred). Proven hands-on experience with ServiceNow CMDB, Discovery, Service Mapping, and integration of data sources. Strong understanding of IT infrastructure, application architecture, and cloud environments. Demonstrated success in CMDB and ITSM data governance, normalization, and reconciliation strategies. Excellent stakeholder management skills with the ability to communicate complex technical concepts to non-technical audiences. Strong leadership skills with experience in process ownership and team management. Preferred Skills ServiceNow Certified Implementation Specialist- CMDB or Discovery. ServiceNow ITSM module implementation and configuration experience. Experience with scripting in ServiceNow (JavaScript, Glide API) for advanced automation. Familiarity with CMDB integration tools, APIs, and IT asset management practices. Background in service impact modeling and business service mapping.

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role Collaborate with HR stakeholders to understand business requirements and processes related to HR service delivery. Conduct workshops, interviews, and requirement-gathering sessions to elicit and document functional requirements. Analyze HR processes and systems to identify opportunities for improvement and automation within the ServiceNow HRSD platform. Configure HRSD modules such as Case Management, Employee Service Center, Knowledge Management, and Service Catalog to meet business needs. Your Profile Proven experience as a functional consultant or business analyst working on HR service delivery projects, preferably with ServiceNow HRSD. Strong understanding of HR processes, practices, and regulations. Experience configuring and customizing HRSD modules and functionalities on the ServiceNow platform. Familiarity with HRSD best practices, industry standards, and compliance requirements. What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI.

Your Role Experience in IT asset management; configuration management; and service level management Maintain accurate records of IT assets; including hardware; software; and related documentation Ensure that configuration items (CIs) are identified; controlled; and maintained throughout their lifecycle Your Profile 12 to 15 years in SACM Manage the Configuration Management Database (CMDB) to ensure data integrity and accuracy Collaborate with the Change Management team to assess the impact of changes on IT assets and configurations Ensure compliance with internal policies and external regulations. Conduct regular audits to verify the accuracy of asset and configuration data What will you love working at Capgemini Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. Would be working in cutting-edge cloud IT infra technology with high performance capability team Career Growth & Global Exposure Focus on Innovation, Cloud, Security & Automation Inclusive Culture & Strong Support System

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Splunk Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a Senior Engineer Splunk Observability & ITSI to lead the design, deployment, and optimization of observability solutions across our enterprise systems. This role requires deep expertise in Splunk Observability Cloud and Splunk ITSI (IT Service Intelligence) to provide real-time insights, improve system reliability, and drive actionable intelligence through telemetry and service modeling. Roles and responsibilities:- Lead architecture and implementation of observability platforms using Splunk APM, Infrastructure Monitoring, Log Observer, RUM, and Synthetic Monitoring.- Implement OpenTelemetry for distributed tracing and correlation between logs, metrics, and traces.- Define golden signals, SLIs, SLOs, and ensure end-to-end service health visibility.- Design and configure Splunk ITSI Glass Tables, KPIs, Service Trees, and Notable Events.- Integrate ITSI with logs, APM, infrastructure monitoring, and external event sources (e.g., ServiceNow, CMDB).- Develop correlation rules and predictive analytics using machine learning within ITSI.- Drive business-centric service monitoring using entity modeling and service mapping.- Create proactive monitoring with anomaly detection, baselining, and predictive alerting.- Enable faster incident triage and root cause analysis using AIOps capabilities of ITSI.- Integrate ITSI with incident management tools like PagerDuty, Opsgenie, or ServiceNow.- Collaborate with SREs, DevOps, application teams, and business owners to define observability goals.- Lead onboarding of new services into observability and ITSI environments.- Deliver dashboards, runbooks, and observability as code (automation via Terraform or CI/CD).-Professional and Technical skills:- Bachelors degree in Computer Science, Engineering, or related field.- 6+ years in observability, DevOps, or SRE roles.- Hands-on experience with Splunk ITSI, including Service Designer, KPI creation, Glass Tables, and Episode Review.- 3+ years of working experience with Splunk Observability Cloud tools (SignalFx, APM, RUM, Infrastructure Monitoring, Log Observer).- In-depth understanding of OpenTelemetry, log aggregation, and metrics collection.- Strong experience with cloud-native technologies Kubernetes, Docker, AWS/Azure/GCP.- Scripting and automation skills (Python, Bash, Terraform).- Familiarity with ITSM/CMDB integration and service-centric monitoring.- Splunk Certifications (e.g., Splunk Core Certified Power User, Splunk ITSI Implementation, Observability Cloud Certified).- Familiarity with ITIL processes and integrations with ServiceNow, BMC, or other ITSM tools.- Experience with other observability/AIOps platforms (Datadog, Dynatrace, AppDynamics, Moogsoft, etc.).- Strong analytical and troubleshooting skills.- Excellent communication and documentation abilities.- Ability to lead initiatives and mentor junior engineers.- Proactive, collaborative, and business-outcome-driven mindset. Additional information:- The candidate should have minimum 3 years of experience.- The position is at our Gurugram office.- A 15 year full time education is required. Qualification 15 years full time education

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow App Engine Good to have skills : JavaScriptMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a skilled and motivated ServiceNow Developer to design, develop, configure, and customize solutions on the ServiceNow platform. You will work closely with stakeholders to translate business requirements into technical implementations across ITSM, ITOM, HRSD, and custom applications. The ideal candidate will be proficient in JavaScript, Glide API, and ServiceNow best practices.Roles and responsibilities:- Develop and maintain custom applications, modules, workflows, and integrations in ServiceNow.- Implement and manage core modules such as Incident, Problem, Change, Service Catalog, and CMDB.- Create and customize Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Flow Designer flows.- Build user interfaces using Service Portal, Widgets, and Catalog Items.- Integrate ServiceNow with external systems using REST/SOAP APIs, IntegrationHub, and MID Server.- Collaborate with platform administrators, architects, and stakeholders to gather requirements and deliver scalable solutions.- Maintain documentation of solutions, configurations, and technical specifications.- Ensure compliance with coding standards, security, and data governance.- Support testing, debugging, and deployment of ServiceNow updates and patches.- Manage and migrate code using Update Sets, Scoped Applications, and Git (if applicable).Professional and Technical skills:- Bachelors degree in Computer Science, Information Systems, or related field (or equivalent experience).- 25+ years of hands-on development experience with the ServiceNow platform.- Strong knowledge of JavaScript, Glide API, and ServiceNow scripting (server and client side).- Experience with ITSM, Service Catalog, CMDB, and related modules.- Familiarity with REST/SOAP APIs, JSON/XML, and integration patterns.- Understanding of Agile/Scrum methodologies.- Excellent problem-solving skills and ability to work in a collaborative team environment.Additional information:- The candidate should have minimum 3 years of experience.- The position is at our Gurugram office.- A 15 year full time education is required. Qualification 15 years full time education

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. Integrations knowledge using REST, SOAP Hands-on Experience on Service Portal Hands-on Experience on Performance Analytics Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions. Define complex application development administration and programming standards. Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM Educational Requirements Master Of Engineering,Master Of Technology,Bachelor Of Science,Bachelor of Engineering,BCA,BTech Service Line Cloud & Infrastructure Services

Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management. - Strong understanding of IT service management processes. - Experience with application design and configuration. - Ability to troubleshoot and resolve application issues effectively. - Familiarity with integration techniques and tools. Additional Information: - The candidate should have minimum 7.5 years of experience in ServiceNow IT Operations Management. - This position is based at our Bengaluru office.

BMC Helix - Consultant Job Title: BMC Helix L2 & L3 Engineer Location: Mumbai Helix ITSM + CMDB: • Strong experience in administering and configuring BMC ITSM modules Incident, Change, Problem, Request Management, Service Level Management. • Hands-on experience in developing new applications on AR system or Innovation suite and customize out of the box BMC ITSM modules • Worked on Integration between BMC ITSM and external system using WS, Rest APIs • Handson experience in developing services and workflows in BMC Digital Workplace. • Hands-on experience on CMDB common data model and asset management. • Hands-on experience on creation and managing Normalization and Reconciliation • Hands-on experience on CMDB On-boarding activities for new applications and CIs • Hands-on experience on common integration tools or middleware (e.g., BMC Atrium Integrator, Atrium Spoon and SOAP/REST APIs) used to synchronize n Premises environment • Good to have experience in designing dashboard and KPIs in BMC Helix Dashboard ITSM/Businedata with the CMDB. • Troubleshooting and system tuning. • Hands-on experience on SaaS and Oss Workflows: • Strong experience in administering and configuring BMC ITSM modules Incident, Change, Problem, Request Management, Service Level Management. • Hands-on experience with BMC Helix Business Workflows, including designing and implementing workflows to automate business processes. • Experience in integrating BMC Helix Business Workflows with other systems • Strong development skills and able to develop new application on AR system or Innovation suite and customize out of the box BMC ITSM modules • Configuration of DWP Catalogs with Fulfilment as BWF case. • A good understanding of troubleshooting and multi layered application is required. • Experienced in designing dashboard and KPIs in BMC Helix Dashboard.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Imagine you're a superhero, with the power to transform businesses from ordinary to extraordinary. As a Business Process Consultant at Kyndryl, you'll be just that – a trusted advisor helping customers achieve their goals and surpass even their own expectations. As a Business Process Consultant, you will play a crucial role in helping our customers reach their full potential by developing process-driven solutions that drive measurable results. You will work closely with our customers to gain a deep understanding of their unique business needs, challenges, and opportunities. Armed with this knowledge, you will leverage your expertise in aligning processes to technology to design, develop, and deploy custom solutions that exceed their goals. You will be responsible for analyzing our customers' current business processes, identifying bottlenecks, inefficiencies, and areas for incremental improvement. With your strong analytical skills, you will recommend process changes, new technologies, or appropriate organizational changes that drive efficiency, reduce costs, and improve overall business performance. In this role, you will also develop a large-scale strategic vision and ensure that all new business processes align with it. You will manage sales processes beyond day-to-day procurement to maintain strong customer relations and ensure that all stakeholders are on board with the recommended solutions. At Kyndryl, we value collaboration and teamwork. As a Business Process Consultant, you will work closely with all stakeholders, including customers, project managers, and technical teams, to ensure that our solutions meet the highest standards of quality, efficiency, and effectiveness. Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions – so, if you’re a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology. We are seeking an experienced ServiceNow Asset Management Specialist to lead and optimize enterprise-wide asset management initiatives. The ideal candidate will have strong technical and process expertise across Asset Data Modeling, Asset Process Optimization, and both IT and OT Asset Management. This role requires a strategic thinker capable of designing scalable, compliant, and data-driven asset processes aligned with industry standards such as ITIL, ISO 19770, and CSDM (Common Service Data Model). Key Responsibilities We are seeking an experienced ServiceNow Asset Management Specialist to lead and optimize enterprise-wide asset management initiatives. The ideal candidate will have strong technical and process expertise across Asset Data Modeling, Asset Process Optimization, and both IT and OT Asset Management. This role requires a strategic thinker capable of designing scalable, compliant, and data-driven asset processes aligned with industry standards such as ITIL, ISO 19770, and CSDM (Common Service Data Model). Define and maintain asset data structures aligned with ServiceNow CMDB and CSDM. Ensure data model supports cross-domain asset visibility (hardware, software, OT, network). Evaluate existing ITAM and HAM processes. Conduct gap analyses and maturity assessments using frameworks such as Gartner’s ITAM maturity model. Design and implement Software Asset Management (SAM) processes for end-user and developer environments. Integrate with software discovery tools to ensure licensing compliance and optimization. Extend asset management practices into the OT and network infrastructure domains Coordinate with OT/ICS teams to harmonize IT and OT asset lifecycle tracking. Redesign ServiceNow asset workflows to improve lifecycle traceability, exception handling, and process automation. Collaborate with Process Owners and Governance to align workflows with compliance and audit readiness. Identify automation and improvement opportunities across the asset lifecycle (procurement to retirement). Leverage AI/ML and AIOps insights to enable predictive asset lifecycle interventions. Your Future at Kyndryl As a Business Process Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience 12 + years hands on software development experience in ServiceNow, IT Asset Management with a focus on ServiceNow platform. Proven experience in implementing ServiceNow ITAM, HAM, SAM Pro, and CMDB modules. Deep understanding of asset lifecycle management across IT, software, and OT domains. Familiarity with industry standards: ITIL v4, ISO/IEC 19770, NIST CSF. Experience in working with cross-functional teams including IT Operations, Security, and Finance. Strong analytical, documentation, and stakeholder communication skills. Preferred Technical and Professional Experience ServiceNow Certified Implementation Specialist – SAM. Knowledge of discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium, etc.) Experience with CSDM and data normalization techniques. Familiarity with automation and orchestration tools for asset tasks. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Senior Consultant, ADDM (Application Discovery and Dependency Mapping) is responsible for leading and delivering Application Discovery and Dependency Mapping project workstreams. They are the subject matter expert (SME) for Application Discovery and Dependency Mapping. The SME works closely with other technology SMEs to build and validate accurate application affinity groups and associated business applications within the ADDM platform. Key Responsibilities Use of Application Discovery and Dependency Mapping platforms including but not limited to Device42. Creates and maintains ADDM platform configurations to accommodate Client requirements. Configures and maintains automated discovery jobs and associated scheduling. Coordinate efforts with other SMEs, Client resources, and vendors to remediate discovery job errors. Lead ADDM workstreams including assisting in project plan development, project status reporting, coordination of Client and internal resources, and adhering to established project schedules and timelines. Independently work with Client stakeholders to ensure affinity groups and associated business applications are accurately developed and validated in the ADDM platform. Generate standard and custom reporting to support the development of project deliverables. Participate as a subject matter expert in project workshops. Maintain close communication with Client stakeholders including senior leadership on matters that require explanation, interpretation, or advice. Develop and promote relationships both internally and with client stakeholders. Participate in business development efforts for ADDM opportunities including assisting or leading POCs and demos, project scoping, and proposal development. Mentor other internal resources on the use of ADDM platforms by leading training and knowledge transfer sessions. Qualifications At least five (5) years as an IT Manager, Director, or Consultant at a Management Consultant Organization (Big 4, Slalom, etc.). At least two (2) years of experience in conducting Application Discovery and Dependency Mapping with Device42. Experience with other platforms such as Flexera Foundation/Cloudscape, ServiceNow Discovery/MID, AWS Migration Evaluator, Microsoft Azure Migrate, and/or Google StratoZone is also highly preferred. Experience with other systems of record such as ServiceNow CMDB, LeanIX, Confluence, Jira, SolarWinds, Datadog, Dynatrace, etc. are also important skills used in the delivery of ADDM services. Knowledge of ITSM and ITOM processes including CMDB. Understanding of authentication technologies such as Active Directory, LDAP, TACACS, CyberArk, etc. Basic understanding of Linux/Unix shell commands. Understanding of networking topics including IP Addressing, TCP/UDP Ports, TCP/IP Protocols, load balancers, firewalls, NAT, etc. Ability to troubleshoot a network connection by using ping, traceroute, netstat and other commands. Understanding of common application architectures and components (database, middleware, web, etc.) Basic understanding of IaaS/PaaS cloud computing. Experience and/or familiarity with AWS, Azure, Google are a plus. Ability to manipulate and analyze large data sets in Microsoft Excel and Microsoft PowerBI for data visualizations. Ability to communicate esoteric technical concepts to business leaders using verbal communication and visual aids such as PowerPoint or PowerBI. Education Undergraduate degree in Computer Science, Mathematics, or similar discipline.

The CMDB Process & Technical Analyst is responsible for the governance, accuracy, and optimization of the Configuration Management Database (CMDB) within ServiceNow. This role ensures that CMDB processes are well-defined, implemented, and adhered to, enabling accurate visibility into IT assets, services, and relationships. Working closely with IT operations, infrastructure, and application teams, the CMDB Process & Technical Analyst will combine process management expertise with strong technical skills to maintain data integrity, improve automation, and support IT Service Management (ITSM) outcomes Roles And Responsibilities Own and maintain CMDB processes in alignment with ITIL best practices, ensuring data accuracy, completeness, and compliance. Define and enforce CMDB data governance standards, naming conventions, and relationship models. Configure and manage CMDB in ServiceNow, including CI class structures, discovery sources, reconciliation rules, and data import sets. Partner with ServiceNow development teams to design and implement automated data integrations, discovery schedules, and reconciliation jobs. Monitor CMDB health using dashboards and KPIs; proactively address data quality issues. Collaborate with process owners (Incident, Change, Problem, Asset) to ensure CMDB supports ITSM processes and business needs. Conduct regular audits of CMDB data and reconcile against authoritative data sources. Develop training materials and conduct workshops to promote CMDB process adoption and understanding across IT teams. Support audits and compliance efforts by providing accurate and timely CMDB data. Qualifications Bachelors degree in information technology, Computer Science, or related field. 3+ years of experience managing or supporting a CMDB, preferably in a ServiceNow environment. Strong understanding of ITIL Configuration Management principles and processes (ITIL v3/v4 Foundation or higher preferred). Hands-on experience configuring and maintaining CMDB in ServiceNow, including discovery, integrations, and reconciliation. Proficiency in querying and analyzing CMDB data for reporting and health checks. Familiarity with IT asset management, service mapping, and dependency visualization. Strong problem-solving skills with attention to detail and data quality. Excellent communication skills with the ability to collaborate across technical and non-technical teams

Job Title: ServiceNow Developer Location: Bangalore / Pune (Hybrid 2 days WFO/remote) Experience: 4–9 Years Employment Type: Full-time Job Description We are hiring experienced ServiceNow Developers with strong expertise across multiple modules and relevant certifications to build high-performance solutions on the ServiceNow platform. Key Requirements 4–9 years of hands-on experience in ServiceNow development Expertise in modules: ITSM, ITOM, CSM, FSM, GRC Mandatory Certifications: ServiceNow CSA (Certified System Administrator) CAD (Certified Application Developer) CIS (Any specialization: ITSM / ITOM / CSM etc.) Strong skills in JavaScript, Flow Designer, Business Rules, UI Policies, REST/SOAP APIs Good to have: Service Portal, CMDB, Discovery, Event Management Preferred Candidates Immediate Joiners Currently Serving Notice Period

Below is the JD for ServiceNow Developer . Keywords : ITOM, ITAM, HRSD, GRC, CMDB JD: Role Responsibilities: The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. Always follow best development practices during support and development. Support other developers in their work to integrate existing systems with Service Now. Strong hands-on ServiceNow experience (either support or development). Creating technical design document and writing Unit test cases. Knowledge in Web Technologies (XML, HTML,JAVA Script, etc.) Will be essential. ServiceNow upgrade hands-on. Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process. Exceptional Interpersonal Skills & Ability to work Independently and with a team. Ability to work in second shift in India when required Requirement: Candidate should have the ability to perform in a dynamically changing environment Should have prior working experience in ServiceNow tool Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting. Ability to work under pressure and handle crunched timelines Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork Must-Have Certifications Certified System Administrator (Desired) ITIL Certifications (desired) Other Service-Now Certifications (Preferred) Experience & Background B-Tech/BCA/MCA 4.5+ years of IT industry experience. Minimum 3 year of support/implementation experience on ServiceNow Experience on Service portal will be an advantage. ITIL/ServiceNow certifications will be an added advantage. Set up standards for quality control, measure and report performance against those standards Exposure on Service Now integration protocols with other application/systems Excellent attention to details, ability to multitask, and effective time management skills Knowledge of web-based development languages; specifically JavaScript, Ajax Exposure of ITSM Framework and ITIL, ITOM, HRSD, ITAM, GRC Excellent Communication Skills

You are looking for a Senior System Developer (Snow Developer) to join our team in Mangalore and work from the office during UK Shifts. With over 11 years of experience, you will play a crucial role in designing, developing, and maintaining applications that cater to both our internal and external customers. As a Senior System Developer at unifyCX, you will be part of an emerging Global Business Process Outsourcing company with a significant presence across various countries. Our organization specializes in providing personalized contact center services, business processing solutions, and technology outsourcing services to clients globally. We have a strong focus on leveraging advanced AI technologies to enhance customer experience and drive operational efficiency for our clients. Your role will involve utilizing your 8+ years of experience as a ServiceNow Developer, showcasing expertise across different ServiceNow modules. You should have hands-on experience in customization, configuration, and implementation within the ServiceNow environment. Proficiency in CMDB & ITSM, JavaScript, ServiceNow, Agile/Scrum methodologies, and High Availability (HA) setups will be essential for this position. In addition to your technical skills, you must hold mandatory certifications including ITIL v3/v4 Foundation, ServiceNow Certified System Administrator, and ServiceNow Certified Application Developer. At unifyCX, we are committed to fostering a diverse and inclusive work environment and are proud to be a certified minority-owned business. If you are passionate about innovation and ready to contribute to a global organization that values agility and precision, we welcome you to join our team.,

As a ServiceNow Product Owner specializing in IT Operations Management, you will play a crucial role in meeting business requirements, ensuring high service quality, and overseeing professional implementation in operational activities. Supporting Projects and Global Operations, you will provide 2nd and 3rd level support for ServiceNow, consulting customers and users on business requirements related to the platform. Your responsibilities will include managing the ServiceNow ITOM product, encompassing the Discovery processes and data source management. You will be accountable for the functional architecture, process landscape, and implementation of the existing ServiceNow ITOM product. Collaboration with the platform owner, platform architect, and business stakeholders will be key in planning, coordinating, and controlling product functionalities. Your role will involve continuously improving the module implementation, providing dashboards and reporting on ITOM process KPIs, and offering consultancy to the business on planning, process design, evaluation, and implementation of ITOM services. Additionally, you will be responsible for documenting modifications and configurations, conducting information sessions for stakeholders, updating internal communication measures, and defining features for processes and functionalities within the ITOM product. Your expertise in the ITOM environment, including a strong understanding of CMDB, CSDM, SAM processes, asset integration interfaces, and the ServiceNow data model, will be crucial to your success. Working in an agile environment, you will need to demonstrate high motivation in quality documentation, intercultural experience, independence, solution-oriented approach, and interest in innovative solution approaches. Furthermore, your role will involve authoring themes, epics, and user stories, and you should be comfortable with public speaking situations. Basic travel readiness and proficiency in English (both written and spoken) are essential for effective communication. With 8-12 years of total experience and at least 6 years of relevant experience in ITAM and asset accounting processes, you should possess very good skills and experience in implementing and maintaining ITOM environments. In terms of education, you are expected to have a University degree or an equivalent recognized degree. Technical know-how in ITOM, ServiceNow Domain, and ServiceNow ITOM implementation is mandatory. Your ability to provide hands-on support to the support team and troubleshoot issues post Go-live will be critical to ensuring the smooth operation of ITOM processes.,

Responsibilities: * Implement REST APIs using JavaScript and HTML/CSS. * Develop ITSM solutions on ServiceNow platform with AngularJS or React.JS. * Collaborate with UI/UX team for user-friendly interfaces.

Description: *ServiceNow APM Expertise: Deep understanding of the APM (Application Portfolio Management) module, its functionalities, and how it integrates with the rest of the ServiceNow platform. *CMDB Knowledge: Strong understanding of CMDB principles, CI relationships, and how they apply to business applications and services within APM. *ServiceNow Scripting: Proficiency in JavaScript, Glide API, and other relevant scripting languages for customizing and extending APM functionalities. *Integration Skills: Expertise in integrating ServiceNow with other systems using REST/SOAP *APIs and other integration methods to gather data for APM. *ITBM/CSM Modules: Familiarity with other IT Business Management (ITBM) modules such as PPM (Project Portfolio Management) and Demand Management that often overlap with APM functionalities

Join us as an Infrastructure Manager. We are seeking an Infrastructure Manager to contribute to shaping our bank's future by driving innovation and technological advancement. Your responsibilities will include ensuring the operational health of the platform, encompassing service, risk, cost, and people aspects. With a wide array of technologies at your disposal, you will play a pivotal role in positioning the bank as a leader in innovation by streamlining our services and delivering the best possible experience. This role is offered at the vice president level. As an Infrastructure Manager, your primary focus will be on delivering a robust production management service for relevant infrastructure platforms. You will be responsible for maintaining the operational stability and performance of technology, which includes managing system utilities and tools provided by the platform in accordance with service management, risks, and controls framework and processes. Your daily tasks will include: - Driving team activities to ensure platform integrity aligns with technical roadmaps - Fostering innovation to enhance the implementation approach continuously at a sustainable pace, ensuring stakeholder priorities are met and supporting customer outcomes - Planning and executing work within the platform, ensuring timely responses to feature development requests from cross-platform initiatives - Advocating, promoting, and planning the frequent delivery of business value and improved customer experience, providing clear leadership to teams to prioritize customer outcomes - Identifying opportunities to simplify platform architecture, services, and customer solutions while guarding against introducing new complexities The ideal candidate will have a strong focus on innovation and customer experience, with a minimum of 12 years of experience in utilizing industry-standard toolsets and processes to enhance customer service within an IT environment. Key qualifications include: - Technical expertise in platform, technology, products, and domain - Proficiency in tooling such as ServiceNow, Jira, and CMDB - Ability to generate detailed infrastructure reports and leverage subject matter expertise to make informed decisions - Excellent communication skills, capable of articulating complex technical concepts clearly to colleagues, including management - Strong collaboration and stakeholder management abilities Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. Please note that this role is based in India, and all normal working days must be carried out in India.,

The company is looking for a skilled BMC Helix Operations Management Implementation Consultant to take charge of deploying, configuring, and integrating BMC Helix Operations Management solutions for clients. The ideal candidate must have a robust IT Operations Management background, proficiency in BMC Helix products, particularly Operations Management and AIOps, and a successful track record of implementing solutions in large-scale environments. Responsibilities include leading end-to-end implementation of BMC Helix Operations Management solutions, collaborating with stakeholders to gather requirements, customizing BMC Helix OM, integrating with other tools, assisting in AI-driven root cause analysis setup, conducting workshops and training, offering best practice guidance, troubleshooting technical issues, and working closely with BMC support and product teams. Requirements for the role include a Bachelor's degree in Computer Science or related field, a minimum of 5 years of experience in IT Operations Management or AIOps solutions, at least 3 years of hands-on experience with BMC Helix Operations Management, knowledge of infrastructure monitoring and event management, proficiency in integrations, familiarity with BMC Helix ITSM, CMDB, and Discovery, understanding of AI/ML concepts in AIOps, experience with cloud platforms, and BMC certifications in Helix or TrueSight are preferred. Desired soft skills encompass strong analytical and problem-solving abilities, excellent communication skills, both verbal and written, capacity to work independently and collaboratively, client-focused with consulting skills, and adept at managing multiple projects concurrently. Preferred certifications include BMC Certified Associate or Professional in Helix Operations Management and ITIL v4 Foundation or higher. Joining the company offers the opportunity to work with industry experts and creative minds, engage in impactful enterprise projects across various sectors, and access continuous learning and development prospects.,

You should have a minimum of 4 years of experience with at least 4 of those years focused on SNOW solution implementation across various products and platforms of ServiceNow. Your background should include core infrastructure knowledge with a solid understanding of Infra Operations ranging from Service Desk/Command Center to Data Centre Ops, including Networks, Security, Containers, Converged, Hyperconverged, and Cloud technologies. You must possess hands-on experience in establishing IT Service Management (ITSM) and IT Operations Management (ITOM) foundation and implementing the Golden version of Configuration Management Database (CMDB), Software Asset Management (SAM), and Hardware Asset Management (HAM). It is essential to stay updated on the latest Enterprise Service Management (ESM) products and offerings from ServiceNow, covering areas from Supply Chain to CRM, such as HR, Finance, and Governance, Risk, and Compliance (GRC) modules. While a background in P&C (Property and Casualty Insurance) is not mandatory, it would be considered an advantage. Additionally, you should have a good understanding of Agentic Artificial Intelligence (AI) for Business Productivity and Self-Healing platforms for IT Operations to effectively contribute to the role.,

You are being offered the opportunity to join as a Senior ServiceNow Developer with a focus on Security Operations (SecOps). The position is open in multiple locations including Mumbai, Pune, Chennai, Bangalore, Kolkata, Hyderabad, and Coimbatore. We are looking for candidates with a minimum of 4 years of experience in ServiceNow Development, with an ideal range of 4 to 7 years. The primary skills required for this role include expertise in ServiceNow Security Operations (SecOps), Vulnerability Response, Security Incidents, and Threat Intelligence. Additionally, familiarity with Secondary Skills such as Flow Designer, Integrations, Service Portal, Major Incident handling, CMDB, CSDM Knowledge, and JavaScript is highly valued. Candidates with certifications such as ServiceNow CSA and any ServiceNow Implementation Certificate will be given preference. If you meet these qualifications and are interested in this exciting opportunity, please share your resume with us at namrata.gawade@ltimindtree.com.,

Role Description Technology, Data, and Innovation (TDI) objective is to deploy technology and digital solution in a substantially more comprehensive manner across the bank. This function is responsible for implementing the banks technology strategy focused on strengthening engineering expertise, introducing an agile delivery model, reducing administrative overheads, de-coupling assets within our IT estate for faster, cheaper deployment, as well as modernizing the banks IT infrastructure with long-term investments and benefiting from cloud computing. Software Asset Management (SAM) involves managing and optimising the purchase, deployment, maintenance, utilisation, and disposal of software applications. Software License Management (SLM) is sub-process of SAM, which includes controlling how the company's software products are able to run to enforce and ensure compliance with software licenses. Software License Management (SLM) Analyst : The overall responsibility of this function is to improve/create a robust governance around how Deutsche Bank is handling its Software License Management (SLM). This includes, but is not limited to, defining consistent processes, roles & responsibilities, and frameworks to ensure that SLM is able to demonstrate effective & independently auditable controls around deployed Software. In addition, you will also review and improve the current software license portfolio, create real time Management Reporting, identify cost saving opportunities to help reduce DBs cost base, and define & implement new controls to ensure SLM risks are minimised. Your key responsibilities Vendor on-boarding including curation of licencing entitlement in Flexera or Service Now (SAMPro) Ensure software utilisation data meets minimum standard to maintain accurate Effective Licence Positions. Produce & maintain accurate management reporting identifying opportunity for cost reduction Responsible for managing portfolio of on-premises Server Software vendors e.g., IBM, Oracle, VMware/Broadcom, Red Hat/SUSE, Microsoft, BMC with varying degrees of licencing complexities. Develop and maintain collaborative working partnerships with key stakeholders. Provide Software licensing expertise across a broad portfolio of Server estate software vendors Support external software audits requirements as required Responsible for delivery of meeting software certification obligations Work with internal DB Software Owners, Global Sourcing & Software suppliers to configure and produce factual Effective Licence Position reports Support Server infrastructure Changes with subject matter expertise on matters in relation to software licencing ensuring risks are identified Your skills and experience You will have: A strong background in banking or similar large complex organization (at least 2-4 years in the industry) Proven experience in Software License Management or Software Asset Management, preferably from a client perspective (min 3 years) Demonstrable understanding of software licencing rules and metrics with varying complexity for both on-premise and cloud environments Evident experience operating Software Licence Management tools e.g., Flexera, Aspera USU (SmartTrack), Snow License manager, preferably Flexera and/or Service Now SAMPro Solid understanding of different software inventory discovery tools E.g., ILMT, Flexera, SAMpro Experienced producing and being able to challenge Effective Licence Positions generated by Software Licence Management tools Experience in interpreting software contracts and publisher software licencing rules Strong analytical skills, with the ability to demonstrate flexibility in problem solving A good understanding of the complexities around working in distributed global teams (Preferred) Hands on experience in managing Software Licence Management tools (Preferred) Proven experience in software vendor on-boarding as part of a SAM project Excellent communication skills and fluency in both written and verbal English You will be: A result & customer-oriented individual who is keen to learn new things, enjoys working in a fast-paced environment with competing and alternating priorities and maintains a constant focus on delivery. Able to build relationships and influence outcomes Collaborative and a Team Player Calm and productive under pressure, able to manage timelines and priorities Self-confident and prepared to challenge the status quo Resourceful with an innovative approach to problem solving Strategic thinker with strong problem solving and detail orientated analytical skills Fluent, structured and compelling communications style, both verbally and in writing. Comfortable explaining complex ideas and able to address large groups where needed Strong stakeholder management skills

Develop dashboards and visualizations in Tableau Connect with various data sources Optimize performance of reports

Develop dashboards and visualizations in Tableau Connect with various data sources Optimize performance of reports

Develop dashboards and visualizations in Tableau Connect with various data sources Optimize performance of reports