1636 Cmdb Jobs - Page 10

Are you ready to grow your career in a global tech hub Cover-More Group is dedicated to ensuring safe travels worldwide and providing reliable services for travelers and partners alike. As travel insurance gains even more significance post-pandemic, we are committed to delivering exceptional service and invite you to join us on this journey. In this role, you will be responsible for enhancing business processes, managing continuous improvement projects, analyzing the current environment for automation opportunities, and overseeing functional and process documentation. You will coordinate upgrades and changes to the ServiceNow instance, manage permissions and access, troubleshoot system issues, set up reports and notifications, and collaborate with Project Managers and stakeholders to implement ITIL best practices. We are seeking individuals with a minimum of 5 years of experience in ServiceNow administration or development, hands-on experience with CMDB and CSDM, proficiency in JavaScript, XML, and HTML, and a ServiceNow System Admin certification. The ideal candidate will demonstrate expertise in incident, change, problem, request, CMDB, and knowledge management applications, possess IT service management experience, and have strong analytical, troubleshooting, and customer service skills. At Cover-More Group, we value optimism, caring, togetherness, reliability, and determination. With a global team of diverse professionals, we are on a mission to care for travelers at every stage of their journey. Our hybrid work week policy offers a healthy work-life balance, while our commitment to career growth, diversity, inclusion, and employee well-being sets us apart as an employer of choice. In addition to a supportive work environment, we offer a wide range of benefits including mediclaim insurance cover, personal accident insurance, flexible work arrangements, generous leave entitlements, and various other perks. If you are looking for a dynamic opportunity to contribute, learn, and grow, apply now and embark on an exciting journey with us at Cover-More Group.,

The Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership. To meet the qualifications specified, a degree in a relevant field such as Computer Science, Information Technology, or a related discipline is a requirement. While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous as it may provide a practical understanding of the domain that can be beneficial in this role. Personal traits that are essential for this role include being a natural helper and enjoying assisting people with their computer issues. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage. If you possess the educational qualification, experience, and the mentioned traits, you likely fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner is essential during the application process. Roles and Responsibilities: Technical Expertise: - Provide advanced technical support to customers and internal teams. - Troubleshoot complex technical issues related to software, hardware, or network systems. - Perform root cause analysis for recurring issues and implement permanent resolutions. - Collaborate with development teams to escalate and resolve product issues. - Maintain up-to-date knowledge of new technologies and industry trends. Customer Support: - Act as a point of escalation for critical customer issues. - Communicate effectively with customers to understand their technical concerns. - Manage and prioritize support tickets and customer inquiries. - Ensure timely resolution of customer issues according to service level agreements (SLAs). - Provide training and guidance to junior support engineers. Documentation and Reporting: - Document troubleshooting steps and solutions for knowledge base articles. - Create and maintain technical documentation, including FAQs and user guides. - Generate regular reports on support activities, issue trends, and resolution metrics. Quality Assurance: - Conduct quality assurance testing for new software releases or patches. - Validate bug fixes and ensure they meet customer requirements. - Perform regression testing to identify potential issues before deployment. Communication Skills: - Communicate technical information effectively to both technical and non-technical audiences. - Provide regular updates to customers and stakeholders on issue status and resolution. - Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving: - Utilize diagnostic tools and resources to analyze technical issues. - Develop creative solutions to complex technical problems. - Implement temporary workarounds and permanent fixes as necessary. Compliance and Security: - Ensure compliance with data protection regulations and security best practices. - Follow established protocols for handling sensitive customer information. Required Skill Set: - MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewalls, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.,

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNoaw-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow

*ServiceNow APM Expertise: Deep understanding of the APM (Application Portfolio Management) module, its functionalities, and how it integrates with the rest of the ServiceNow platform. *CMDB Knowledge: Strong understanding of CMDB principles, CI relationships, and how they apply to business applications and services within APM. *ServiceNow Scripting: Proficiency in JavaScript, Glide API, and other relevant scripting languages for customizing and extending APM functionalities. *Integration Skills: Expertise in integrating ServiceNow with other systems using REST/SOAP *APIs and other integration methods to gather data for APM. *ITBM/CSM Modules: Familiarity with other IT Business Management (ITBM) modules such as PPM (Project Portfolio Management) and Demand Management that often overlap with APM functionalities.

Service Now Job Description Basic Qualifications: Minimum 5 years experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 8-10 years is desired. Must have worked on Web Services Integration (SOAP, REST) Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well. Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions. System/Process Automation (Orchestration) experience Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML Excellent communication skills Understanding of ITIL framework. Job Description: Adapts existing methods and procedures to create possible solutions to complex requirements. Lead and enrich the teamof 5-7 or more technical resources. Uses considerable judgment to determine solution on complex problems. Must be able to manage multiple small to large scale projects on Service Now Duties may include: Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations Obtain and analyze business requirements and document technical solutions Develop, design and rollout new application modules, workflows and catalog requests Research new functionality and recommend solutions that deliver customer value Provide escalated support on technical issues to team members who are working service now implementations Candidates should demonstrate experience in the following areas: Design and delivery of complex technical solutions based on the ServiceNow platform Leadership skills in technical initiatives Generating detailed documentation Communications that clearly articulate solutions and the ability to perform demonstrations. Preferred Skills: Experience implementing systems using the Agile/Scrum methodology Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design ITIL certification is a plus ServiceNow certifications such asCSA, CIS and CAD are must. Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired

Posiiton name : Servicenow developer(Walk-in-drive) Exp : 6+yrs Np:30days Role & responsibilities Preferred candidate profile

Role & Responsibilities: 4+ years of hands-on experience with ServiceNow, including at least 2+ years specifically with ServiceNow CSM . Strong understanding of ServiceNow architecture, data models, and CSM-specific features. Experience in configuring and deploying CSM modules such as: Case Management Omni-Channel (Chat, Email, Voice) Knowledge Management Virtual Agent Communities Playbooks ServiceNow Certified System Administrator (CSA) required. Act as the primary SME for all matters related to the ServiceNow Customer Service Management (CSM) module. Lead end-to-end implementations of ServiceNow CSM, including scoping, design, configuration, testing, and deployment. Translate business requirements into ServiceNow solutions using best practices and platform capabilities. Guide customers through the design and architecture of scalable and extensible ServiceNow CSM solutions. Configure and customize CSM applications including Case Management, Account/Contact Management, Playbooks, SLAs,Virtual Agent, Communities, and Workflows. Collaborate with ServiceNow developers, architects, and business stakeholders to ensure successful delivery. Provide expert troubleshooting and support for CSM functionality. Assist in roadmap planning and platform enhancement strategies. Stay updated with the latest ServiceNow CSM features and enhancements. ServiceNow Certified Implementation Specialist CSM preferred. Proficiency with scripting (JavaScript, Glide), Flow Designer, Business Rules, and Integration Hub. Experience working in Agile/Scrum delivery environments.

Annalect is looking for Ecommerce - Specialist to join our dynamic team and embark on a rewarding career journey Diagnosing and treating illnesses, medical conditions, and injuries. Ordering, performing, and interpreting diagnostic tests. Collecting, recording, and maintaining patients' information and histories. Prescribing and administering treatments, therapies, medications, vaccinations, and other specialized medical care. Explaining procedures and discussing test results or prescribed treatments with patients and family members. Monitoring patients' conditions and progress. Directing, coordinating, consulting with, and referring patients to nurses, students, assistants, specialists, therapists, and other medical staff. Advising patients, parents, and guardians on diets, activities, hygiene, and disease prevention. Conducting research and remaining up to date on current trends, discoveries, and developments in the field

3+ Years Hands on Experience with Asset Manager Tool, Service NOW, CMDB, CSDM and SACM process Experience with developing and implementing best practice standards, policies and procedures for planning, recording, monitoring and the maintenance of software and hardware assets. Understand, design and implement continuous life cycle management of configuration items Ensure that the SACM process is Fit for Purpose and compliant to the current regulations and norms that apply Responsible for the process design and framework Define the Key Performance Indicators (KPIs) for the process Manage any new requirements or changes to the Process Coordinates design work for CI and Asset discovery, integrations, and other data import methods Collaborate with and supports Key stakeholders across the IT organization and the business to review, improve our asset management across the group so that it becomes cost effective. Supports other IT process owners and functional areas (e.g. Change Management, Problem Management, Release Management etc.) Support, monitor, review audit activities and process Provides coaching for CMDB stakeholders to ensure appropriate understanding of the Configuration and Asset Management system and its relationship to Change Management and other key IT processes. Prioritizes process-related requirements for IT-developments in Demand Boards Evaluation and recommendation of new technologies or improvements to enhance efficiency and effectiveness of IT processes.

Open Roles (Experience: 6+ Years)-ITOM, HRSD, SecOps, GRC Strong hands-on experience in respective modules Problem-solving mindset and team collaboration skills Opportunity to work on enterprise-level implementations

Roles and Responsibilities Design, develop, and maintain ITSM solutions on the ServiceNow platform. Collaborate with stakeholders to understand business requirements and translate them into technical specifications. Implement CMDB processes for asset management, configuration control, and change management. Integrate external systems with ServiceNow using APIs or other integration tools. Troubleshoot issues related to scripting (JavaScript), workflows, and integrations. Desired Candidate Profile 5-10 years of experience in IT services & consulting industry with expertise in ITSM/ITOM. Bachelor's degree in Any Specialization (B.Tech/B.E.). Master's degree in Any Specialization (M.Tech). Strong understanding of ServiceNow platform including ITSM modules such as Incident Management, Problem Management, Change Management etc.

* CMDB experience is must have. * Must have both Tech Lead and Business Analyst (BA) skills. * Driving discovery tools and resolving CMDB quality issues.

We are hiring for the position ofServiceNow Senior Developer ITOM Visibility & CMDB (L3). Please find the job details below: Job Title: ServiceNow Senior Developer ITOM Visibility & CMDB Experience Required: 5 - 8 Years Location: Hyderabad / Noida / Remote Employment Type: Full-Time | 5 Days Working Key Responsibilities: Design, develop, and implementServiceNow ITOM moduleswith a focus onDiscovery, Service Mapping, and CMDB. Configure and maintainMID Servers, probes, sensors, workflows, and event management rules. Build and maintainautomated CMDB populationvia Discovery and integrations. EnsureCMDB data integrity, normalization, and reconciliation. Troubleshoot and resolve issues related toITOM, Discovery, Service Mapping, and CMDB. Collaborate with cross-functional teams for seamless project delivery. Mentor junior developers and maintain technical documentation. Stay updated withServiceNow upgrades and ITOM best practices. Mandatory Requirements: Experience:Minimum5 years of hands-on ServiceNow development. Expertise: ITOM Modules (Discovery, Service Mapping, CMDB) MID Server configuration & troubleshooting JavaScript, Glide scripting, Flow Designer, and integrations Certifications: ServiceNowCertified Implementation Specialist (ITOM/Discovery/Service Mapping) Knowledge of ITIL and CMDB best practices. Preferred Qualifications: Additional ServiceNow certifications (Discovery, Service Mapping, Event Management). Integration experience with monitoring tools likeSolarWinds, Splunk, Dynatrace. Familiarity withcloud platform integrations(AWS, Azure, GCP). If this opportunity interests you, please reply with yourupdated resumealong with: Current Location Total Experience Relevant ServiceNow Experience Notice Period Contact Number Looking forward to hearing from you. Regards, Atul Saini Recruiter EssCorp Technologies | Staffing Solutions Phone: +91 8307601416 Email:atul.saini@esscorptech.com Website:www.esscorptech.com

About the Role We are seeking an experienced ServiceNow CMDB Configuration Specialist to customize, maintain, and ensure data accuracy within the CMDB You will collaborate with multiple teams to define and implement CMDB policies and ensure the integrity of configuration data across the enterprise Key Responsibilities Customize CMDB using JavaScript, workflows, and UI policies Develop and maintain scripts for data imports, transformations & normalization Create/manage CI relationships and perform data integrity checks Ensure accuracy of CMDB data, including dependencies & relationships Define and implement CMDB standards, policies, and procedures Perform regular audits & reconciliation of CMDB data Troubleshoot & resolve CMDB-related issues Qualifications & Skills 5-8 years of experience with ServiceNow CMDB management & customization Strong knowledge of ITIL processes & best practices Hands-on experience with JavaScript, workflows, UI policies in ServiceNow Excellent communication & cross-team collaboration skills Strong analytical skills with a focus on accuracy and data quality Location - Preferred locations are Bengaluru, Hyderabad, Pune, Noida, Gurgaon)

Proficiency in JavaScript , HTML , CSS , AJAX , and Glide scripting . Experience with ServiceNow ITSM modules and Service Catalog development . Strong understanding of ITIL processes (Incident, Change, Problem Management). Familiarity with ServiceNow integrations using REST/SOAP APIs. Knowledge of workflow automation , reporting , and dashboard setup . Experience with SCRUM/Agile methodologies .

ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules Listing Name:ServiceNowEngineer GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing Configuration Chgs Review System Performance Answer Platform Level Questions Certificate Management Firewall Rule Management Functional ID/Service Account Management Manage passwords in 5/3 Vaults Monitor Daily, weekly and monthly jobs Manage 30+ Integrations with other systems Review Error Logs Software Code Management (e.g. GitHub) Data Extracts Audit Support Maintain prod and non-prod environments (10) Code Reviews Maintain 5/3 development standards

Strong knowledge of ServiceNow CMDB modules (CI, relationships, attributes). Experience with ServiceNow Discovery and Service Mapping. Proficiency in ServiceNow scripting (JavaScript, Business Rules, Client Scripts). Familiarity with ITIL processes (Configuration, Incident, Change, Problem Management). Solid understanding of data modeling, normalization, and data quality principles. Excellent communication, stakeholder management, and organizational skills.

You are a Techno-Functional Business Analyst with over 5 years of experience in ServiceNow, along with a basic understanding of Quality Assurance. Your role involves gathering and validating business/technology requirements to establish scope, parameters, and project impact. You possess a strong technical foundation and comprehensive knowledge of the ServiceNow platform. Your responsibilities include translating conceptual user requirements into functional specifications that are easily understandable by developers and the project team. You are adept at interpreting user requirements, identifying feasible options, and effectively communicating them to business stakeholders. Throughout the project lifecycle, you manage and track the status of requirements, making necessary adjustments when required. As a Techno-Functional BA, you play a crucial role in communicating changes, enhancements, and modifications of business requirements to project managers, sponsors, and other stakeholders. You are responsible for planning user acceptance testing (UAT) and conducting hands-on testing on the ServiceNow platform. Additionally, you have experience in developing and implementing solutions on ServiceNow, particularly in modules such as Incidents, Changes, Problems, Agent Chat, and CSM. Your expertise includes a solid understanding of the Configuration Management Database (CMDB) and holding the certification of a ServiceNow Certified System Administrator. In addition to your core responsibilities, you are expected to perform any other duties as assigned to support the successful implementation and maintenance of ServiceNow solutions.,

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementation perspective (and not product sales). Candidate must have a minimum delivery experience of 2 years of either of tools like HP OM, HP SiteScope, BPPM or Splunk monitoring and an added minimum experience of 3 years of delivering other ITSM applications like Service-now, BMC Remedy, HP Service Manager etc. Candidate having System Integration/ Project Implementation/ Product Pre-sales background to effectively architect, design, and deploy ITSM tools solution would be desirable. Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc. The candidate must have a strong background in ITIL methodologies including, Change, Incident, Problem and Knowledge Management. The resource must effectively identify the key customer requirements, seeking RFP clarifications, understanding compliance and SLA requirements, envisage the high-level solution and work with the Subject Matter Experts to come out with the efforts involved for its implementation. Roles & Responsibilities:- Manage large and complex bid Solutioning including RFP response more from Services / Implementation perspective- Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc- Identify key customer requirements, seek RFP clarifications, understanding compliance and SLA requirements, envisage high-level solution and work with the SME to come out with the efforts involved for its implementation Professional & Technical Skills: - BMC Remedy, Service-Now, HP OM stack, BPPM, Splunk and other tools related solutions, including understanding and documenting the architecture- Ability to generate High Level Design, High Level BoQ and other technical documents for Solutioning- Should possess a strong knowledge of Service-now technologies. Expert level knowledge of Service-Now ITSM Suite, Service-Now Asset Management, Service-Now Change Management and CMDB is required-Excellent verbal and written communication- Excellent client / customer relationship management skills at the executive level- Extensive client / customer service management skills- Good people management skills Additional Information:- University degree is a must, preferably MBA from leading institutes Qualification 15 years full time education

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementation perspective (and not product sales). Candidate must have a minimum delivery experience of 2 years of either of tools like HP OM, HP SiteScope, BPPM or Splunk monitoring and an added minimum experience of 3 years of delivering other ITSM applications like Service-now, BMC Remedy, HP Service Manager etc. Candidate having System Integration/ Project Implementation/ Product Pre-sales background to effectively architect, design, and deploy ITSM tools solution would be desirable. Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc. The candidate must have a strong background in ITIL methodologies including, Change, Incident, Problem and Knowledge Management. The resource must effectively identify the key customer requirements, seeking RFP clarifications, understanding compliance and SLA requirements, envisage the high-level solution and work with the Subject Matter Experts to come out with the efforts involved for its implementation. Roles & Responsibilities:- Manage large and complex bid Solutioning including RFP response more from Services / Implementation perspective- Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc- Identify key customer requirements, seek RFP clarifications, understanding compliance and SLA requirements, envisage high-level solution and work with the SME to come out with the efforts involved for its implementation Professional & Technical Skills: - BMC Remedy, Service-Now, HP OM stack, BPPM, Splunk and other tools related solutions, including understanding and documenting the architecture- Ability to generate High Level Design, High Level BoQ and other technical documents for Solutioning- Should possess a strong knowledge of Service-now technologies. Expert level knowledge of Service-Now ITSM Suite, Service-Now Asset Management, Service-Now Change Management and CMDB is required-Excellent verbal and written communication- Excellent client / customer relationship management skills at the executive level- Extensive client / customer service management skills- Good people management skills Additional Information:- University degree is a must, preferably MBA from leading institutes Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Configuration Management Database (CMDB) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with various stakeholders to gather insights, analyzing user needs, and translating them into functional specifications. You will engage in discussions with team members to ensure that the applications align with business objectives and user expectations, while also participating in testing and validation processes to ensure quality and performance standards are met. Your role will require a balance of creativity and technical expertise to deliver effective solutions that enhance operational efficiency and user satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and analyze requirements for application design.- Participate in the testing and validation of applications to ensure they meet specified requirements. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB).- Strong understanding of application design principles and methodologies.- Experience with requirements gathering and analysis techniques.- Familiarity with software development life cycle processes.- Ability to create detailed documentation for application specifications and user guides. Additional Information:- The candidate should have minimum 2 years of experience in ServiceNow Configuration Management Database (CMDB).- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Diverse Lynx is looking for ServiceNow Developer to join our dynamic team and embark on a rewarding career journey Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Design quality features and thinks about how the applications and solutions will evolve in the future Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. As a ServiceNow Technical Consultant, you will utilize your extensive ServiceNow knowledge and experience to design, develop and deploy solutions utilizing the ServiceNow platform. You will work with a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality. You will work with customer service owners, process owners and various service delivery groups and participate in demos and meetings in a professional and courteous manner. The ServiceNow Technical Consultant is a highly experienced subject matter expert on the ServiceNow platform with strong experience designing, developing and deploying integrations with external third party tools. Responsibilities Participate on project teams to deploy solutions on the ServiceNow platform Lead a team of technical delivery resources Lead development and testing activities on ServiceNow Lead in the architecture and design of complex solutions Lead the creation of written deliverables Lead client demos and working sessions Lead integration design sessions and deployment Participate as technical expert in client workshops Influence direct team members and external customers regarding policies, best practices and procedures Mentor junior staff and support project leadership Obtain and maintain certifications with associated qualifications Qualifications Experience implementing ITSM, CSM, and/or ITBM Subject matter expert on the ServiceNow platform Expert level development skills on the ServiceNow platform Mastery in at least one ServiceNow suite Strong skills integrating ServiceNow with third party tools Strong knowledge on CSDM and CMDB Strong presentation skills Strong project and situational awareness Strong communication skills Strong attention to detail Self-starter Expectations Recognized subject matter expert in professional discipline Depth of knowledge and experience enables contribution in a more complex/critical environment Provide measurable input into new products, processes, standards, and / or plans Coordinate cross-practice and contribute to cross-practice deliverables to defined standards Demonstrate deep expertise across at least one technology Able to architect and lead deployment of moderately complex solution Communicate with external customers, which may include senior management, on matters that require explanation, interpretation, and / or advising Participate in presales activities including scoping and positioning Identify new client opportunities inside of the practice and engages pre-sales to begin new campaigns within the practice Able to communicate beyond tactics and technology and can help customers management set strategic direction A reliable resource for marketing on thought leadership pieces for their practice Begin speaking at industry conferences Contribute to more complex workshops and understand how their area of expertise fits into our stitching message Drive scoping, planning, and methodology for critical projects Work on complex issues Contribute to development of innovative and high impact solutions for complex client programs Provide measurable input into new products, processes, standards, and / or plans Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

As a Senior Technical Consultant, ServiceNow, you will own the end"‘to"‘end solution build, ensuring every deliverable meets platform standards and best practices. You will guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants to refine complex solutions. Beyond core ITSM, you will lead work on at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) and translate intricate business needs into secure, scalable outcomes. Your deep platform expertise will influence platform"‘wide implementations and drive consistent, high"‘quality results across engagements. Roles and Responsibilities Solution and Stakeholder Leadership Translate documented requirements into secure, scalable solutions that align with platform best practices and standards Conduct client and internal demos, clearly explaining technical approaches and outcomes Actively participate in Agile ceremonies (stand"‘ups, sprint planning, retrospectives), flagging technical risks during planning and helping build new skill capabilities within the team Hands"‘On Development and Delivery Governance Build and extend core"‘platform features, integrations, and application"‘specific functionality while enforcing coding standards and comprehensive documentation Safeguard quality through automated/unit tests, peer reviews, and coordinated promotions across dev, test, and prod"”including cutover and rollback strategies Own defect resolution during UAT and hyper"‘care, driving timely root"‘cause analysis, remediation, and continuous improvement Team Leadership and Mentoring Coach technical consultants and junior developers, providing actionable feedback and structured skills development Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines Facilitate training sessions and knowledge"‘sharing forums to elevate overall technical capability Innovation and Cross"‘Product Leadership Lead delivery across core ITSM and at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) Champion platform innovations and reusable accelerators, guiding the team in adopting newly introduced capabilities Contribute lessons learned, best practices, and technical articles to internal knowledge bases and external community forums Qualifications We seek someone with 6+ years of experience in ServiceNow domain. Someone who takes pride in clean, purposeful solutions, knows the platform deeply, and stays curious when new challenges arise. Core"‘platform expertise - Integrations, IntegrationHub, Flows, Portals, Workspaces, Imports, plus an architecture mindset for performance tuning, scalability, and seamless upgrades Product depth - Proven leadership in at least one suite beyond ITSM (ITOM Discovery/CMDB, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) Hands"‘on coding - Advanced JavaScript and Glide API skills, designing and consuming REST integrations, auth schemes, and data"‘import pipelines Modern UI fluency - Building engaging experiences in Service Portal, UI Builder, Workspace, and Catalog/Record Producers Quality & delivery focus - Champions best practices, unit tests, peer reviews, and Agile/Scrum rituals with clear story"‘point estimates Collaborative mentor & lifelong learner - Communicates complex ideas simply, coaches teammates, and eagerly explores new ServiceNow capabilities and out"‘of"‘scope challenges ServiceNow certifications- CSA, CAD, or CIS are welcome, though demonstrated hands"‘on expertise is valued more highly than credentials Broader tech stack awareness- Familiarity with cloud platforms, DevOps toolchains, analytics, RPA, or other enterprise technologies outside the ServiceNow ecosystem Strong vanilla JavaScript skills- Solid coding fundamentals backed by modern best practices, testing habits, and version"‘control discipline

We are seeking a highly skilled and experienced Senior Technical Consultant- ServiceNow to join our team. The ideal candidate will have at least 7 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM). Roles and Responsibilities Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB). Conduct workshops and demos for stakeholders and end users. Collaborate with internal teams and clients to ensure high-quality delivery. Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions. Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities. Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations. Perform ongoing Discovery and CMDB maintenance Develop, review, and optimize scripts- Business Rules, Script Includes, UI Policies, Client Scripts, etc. Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed. Comfortable working in Agile environments with active sprint participation and backlog grooming. Qualifications 7+ years of experience working with ServiceNow, including hands-on development and implementation. Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM. Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences. Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements. ServiceNow Certified System Administrator ,Certified Application Developeror Certified Implementation Specialist certifications preferred. Experience with additional ServiceNow modules like HRSD, or GRC.