Information Technology Service Management Analyst Biz2X

6.0 - 10.0 years

0 Lacs

noida, uttar pradesh

On-site

Role Overview: As the IT Service Management Lead, you will be responsible for overseeing and driving the implementation of IT Service Management (ITSM) frameworks and best practices. Your role will involve ensuring alignment with business objectives and overseeing the efficient and effective delivery of IT services. You will work closely with various stakeholders to improve IT processes, manage incidents and problems, and drive continuous improvement through performance reporting and analytics. Key Responsibilities: - Lead ITSM Initiatives: Oversee and drive the implementation of ITSM frameworks, best practices, and tools (e.g., ITIL) to ensure alignment with business objectives. - Process O...

Posted 1 week ago

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Information Technology Service Management Analyst Biz2X

6.0 - 10.0 years

0 Lacs

noida, uttar pradesh

On-site

As the Lead IT Service Management (ITSM) professional in our organization, your primary responsibility will be to oversee and drive the implementation of ITSM frameworks, best practices, and tools such as ITIL. Your role will involve ensuring that these initiatives align with our business objectives and contribute to the delivery of services efficiently and effectively. You will be tasked with continuously assessing and optimizing ITSM processes, including Incident Management, Problem Management, Change Management, and Service Request Management. Your keen eye for improvement opportunities will be crucial in identifying areas for enhancement and implementing streamlined processes to elevate ...

Posted 3 months ago

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