Customer Complaint Tester (Connected Features) Intellicredence

3.0 - 5.0 years

3 - 5 Lacs

hosur

Work from Office

Role Summary: We are seeking highly motivated and detail-oriented professionals for the role of Customer Complaint Tester Connected Features. This role involves traveling to customer locations, dealerships, and service center across India to gather real-world feedback, reproduce issues, and ensure product improvements for connected vehicle features. The ideal candidate should have strong communication, diagnostic, and problem-solving skills with the ability to represent customer concerns clearly to internal teams. Key Responsibilities: Travel to customer locations, dealerships, and service centers to gather real-world complaints related to connected vehicle features. Collaborate with the Customer Delight team and present technical issues in simple, user-friendly terms. Act as a bridge between customers and internal teams, ensuring effective communication and customer satisfaction. Perform on-vehicle diagnostics, log collection, and validation for issues related to: Bluetooth connectivity Cluster display & information synchronization Mobile app features (navigation, notifications, vehicle stats, etc.) Pairing/unpairing and other connected features Reproduce, document, and report customer issues with clear steps, supported by screenshots, logs, and videos. Provide structured feedback to help improve connected features and customer experience. Maintain professionalism while handling customer interactions and resolving escalations. Required Skills & Competencies: Strong knowledge of connected vehicle features (Bluetooth, infotainment systems, mobile app integration). Excellent communication and documentation skills. Ability to analyze, reproduce, and validate technical issues effectively. Calm, customer-focused approach with strong problem-solving mindset. Prior experience in automotive diagnostics, infotainment, or connected features testing will be an added advantage. Preferred language proficiency: Hindi and English

Posted 3 weeks ago

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Automotive Connected Features Support &Testing Engineer Intellicredence