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JoulestoWatts Business Solutions Pvt Ltd logo
Voip Network Engineer JoulestoWatts Business Solutions Pvt Ltd

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Technical Support Engineer at Poly | HP based in Bengaluru, India, you will play a key role in delivering 24/7 first-level technical support for our global customers. Your responsibilities will include: - Serving as the initial point of contact for technical support (voice & chat) related to video conferencing products. - Providing timely and accurate troubleshooting solutions with a customer-centric approach. - Managing first-level escalations and collaborating with advanced support teams. - Ensuring precise logging and updating of all customer interactions. - Identifying and guiding potential sales opportunities arising from support interactions. - Conducting customer satisfaction sur...

Posted 1 week ago

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