8.0 - 12.0 years

0 Lacs

maharashtra

On-site

As a Service Delivery Leader at Birlasoft, you will play a crucial role in driving digital initiatives to enhance the efficiency and resilience of the ES - Service Delivery Organization. Your responsibilities will include: - Championing initiatives under the Digital Roadmap such as Automation (RPA), Digital Command Center, Cloud-Led Digitalization, and Digital Transformation. - Building and nurturing relationships with key senior leadership across various functions. - Ensuring high performance in incidents, service requests, and change requests with accurate reporting. - Analyzing organizational processes to create strategies for service delivery optimization. - Owning the escalation process...

Posted 1 day ago

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Associate Practice Director Birlasoft

8.0 - 12.0 years

0 Lacs

maharashtra

On-site

As a Service Delivery Leader at Birlasoft, you will play a crucial role in driving digital initiatives to enhance the efficiency and productivity of the ES - Service Delivery Organization. Your responsibilities will include: - Elevating the organization through digital experience, speed, scalability, and resilience. - Championing initiatives such as Automation (RPA), Digital Command Center, Cloud-Led Digitalization, and Digital Transformation. - Maintaining a comprehensive understanding of business objectives, processes, and technology needs. - Building and nurturing relationships with key senior leadership across various functions. - Ensuring high performance in incidents, service requests,...

Posted 2 months ago

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