Customer Technical Support SprintRay Inc.

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: You are responsible for providing technical assistance and troubleshooting support for 3D printing solutions at SprintRay's Hyderabad office. Your main tasks include handling customer inquiries, diagnosing hardware/software/network issues, and managing support cases to ensure excellent customer service. Key Responsibilities: - Provide technical support for 3D printers, software, and post-processing equipment through phone, email, and online sessions. - Diagnose and resolve hardware, software, and networking issues using root cause analysis. - Track and manage customer cases in CRM platforms and escalate complex issues to internal teams (R&D, Quality, Product Development). - Co...

Posted 1 month ago

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Technical Operations Engineer Infosec Ventures

1.0 - 5.0 years

0 Lacs

haryana

On-site

As a Technical Operations Engineer, your primary responsibility will be to deploy, configure, and troubleshoot Linux-based systems both on-site and remotely. You will play a crucial role in ensuring seamless operations for our clients by providing expert support in system administration and cloud-based troubleshooting. Your key responsibilities will include installing, configuring, and maintaining Linux systems, as well as offering on-site and remote troubleshooting for network and system issues. Additionally, you will be responsible for deploying and configuring cloud-based solutions and virtual machines, managing various deployment files such as OVA, OVF, VHD, and ensuring system security ...

Posted 3 months ago

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Customer Technical Support SprintRay Inc.

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

The Technical Support Engineer position at SprintRay in Hyderabad entails providing technical assistance and troubleshooting support for their 3D printing solutions. Your responsibilities will include addressing customer inquiries, diagnosing hardware/software/network issues, and effectively managing support cases to ensure exceptional customer service. You will be expected to offer technical support through various channels such as phone, email, and online sessions for 3D printers, software, and post-processing equipment. Additionally, diagnosing and resolving hardware, software, and networking issues using root cause analysis will be a key aspect of your role. Tracking and managing custome...

Posted 3 months ago

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