Operations Expert NTT DATA North America

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

NTT DATA is looking to hire an Operations Expert to join their team in Chennai, Tamil Nadu (IN). As an Operations Expert, you will be responsible for implementing operational strategies, policies, and procedures to meet production targets and enhance productivity, particularly in onPrem operations. You will also be supporting backend development for client applications, setting up infrastructure monitoring and alerting systems, managing Microsoft IIS and batch jobs operations, and utilizing initial Python experience for scripting and automation. Additionally, you will be coaching and supporting team professional growth, troubleshooting and optimizing scripts, managing updates from old to new infrastructure, proposing efficiency improvements, and participating in application cloud migration. To be successful in this role, you should have 3-5 years of experience in Operations Management with strong leadership and organizational skills. You should have experience managing day-to-day operations of IT service delivery, including incident management, problem resolution, change management, and service request fulfillment. Knowledge of ITIL best practices and frameworks is required to standardize operational processes and improve service efficiency and effectiveness. You should also be experienced in optimizing through automation of manual processes, streamlining workflows, and enhancing operational agility and scalability. Developing and maintaining operational documentation, including procedures, policies, and knowledge articles, is essential to ensure consistency and compliance with industry standards. In terms of technical skills, you must have experience with ticketing tools like Service Now or BMC ITSM Remedy for incident, change, and problem management, scripting and automation expertise for On-Premise infrastructure, setting up infrastructure monitoring, alerting systems, and dashboards, proficiency with Microsoft IIS and batch jobs, and experience with Oracle databases. Good to have technical skills include knowledge of reporting/visualization tools like Tableau/Power BI, basic experience with Python, familiarity with cloud-based operations and DevOps practices, experience with Java and GlassFish platform, as well as knowledge of Jira/Confluence. About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure globally and is a part of the NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit NTT DATA at us.nttdata.com.,

Posted 1 week ago

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