5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As a member of the Network Operations Center (NOC) team, you will be responsible for the following key responsibilities: Team Management: You will lead, manage, and mentor a team of NOC engineers and technicians. Your role will involve scheduling and assigning tasks to ensure 24/7 network coverage. Additionally, you will conduct regular performance evaluations, providing feedback and coaching for continuous improvement. Network Monitoring & Management: Your responsibilities will include overseeing the continuous monitoring of network performance, including servers, routers, and switches. You will ensure timely identification, logging, and resolution of network incidents. Moreover, you will be expected to implement and maintain network monitoring tools and systems for proactive management. Incident Management: You will act as the escalation point for critical network incidents and outages. Your role will involve coordinating with IT teams and vendors to resolve complex network issues effectively. Furthermore, you will ensure comprehensive incident documentation and conduct root cause analyses. Performance Optimization: Your duties will include analyzing network performance data to identify trends and areas for improvement. You will be required to implement strategies to optimize network performance, reduce downtime, and enhance reliability. Additionally, you will conduct network capacity planning to support future growth and scalability. Policy & Procedure Development: You will be responsible for developing and enforcing NOC policies, procedures, and best practices. It will be essential to ensure compliance with organizational standards, industry regulations, and security protocols. Moreover, maintaining accurate documentation of network configurations and operational procedures will be part of your role. Reporting & Communication: Your role will involve preparing and presenting reports on network performance, incidents, and resolutions to senior management. You will need to communicate network status updates, issues, and resolutions to stakeholders. Furthermore, fostering effective communication channels within the NOC, management, and clients will be crucial. Technical Skills: To excel in this role, you must have in-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios will be required. Experience with cloud-based networks and services is considered a plus. A strong understanding of the ITIL framework and best practices is also essential for this position.,

Posted 1 day ago

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