Senior Manager, Talent Support Talent Systems, LLC

5.0 - 9.0 years

0 Lacs

ahmedabad, gujarat

On-site

As the Senior Manager, Support at Talent Systems, LLC, you will play a crucial role in ensuring the success and retention of global customers. Your primary responsibility will be to lead, develop, and support a team of Talent Support Specialists to deliver a consistent, high-quality customer experience across all Talent Systems products and channels. Your duties and responsibilities will include leading and managing the global team of Talent Support Specialists, defining team goals, overseeing day-to-day operations, monitoring KPIs and customer feedback, ensuring the team follows escalation protocols, and advocating for critical customer needs across departments. Additionally, you will be responsible for developing and maintaining after-hours coverage plans, partnering with Support leadership and cross-functional peers, coordinating cross-training, and collaborating with the Global Director, Support on annual planning. To excel in this role, you should have proven experience leading a customer support team in a SaaS or cloud-based environment. Industry experience in entertainment, casting, or media technology is a strong plus. You should be skilled in managing support operations using tools such as Zendesk, JIRA, and CRM platforms, possess strong analytical skills, excellent verbal and written communication, and the ability to lead through ambiguity while maintaining professionalism in high-pressure situations. Additionally, you should be able to manage multiple priorities effectively and hold a BA/BS degree, which is preferred. If you are passionate about providing exceptional customer support, driving team development, and ensuring a seamless customer experience, then this role is perfect for you. Join us at Talent Systems, LLC, and be a part of our dynamic and diverse team dedicated to revolutionizing the entertainment industry.,

Posted 1 day ago

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