Collaboration Managed Services Engineer (L2) NTT DATA

4.0 - 8.0 years

0 Lacs

karnataka

On-site

As a Collaboration Managed Services Engineer (L2) at NTT DATA, your primary responsibility is to ensure the smooth functioning of our clients" Collaboration and Communication systems. This involves proactively monitoring work queues, identifying and investigating issues, and resolving technical incidents to maintain client satisfaction. Your role includes providing second-level support for incidents and requests of medium complexity, with a focus on preventing breaches of service level agreements (SLAs). Key Responsibilities: - Capture all required information for immediate resolution - Communicate with other teams and clients for extended support - Ensure continuous service by following thr...

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Collaboration Managed Services Engineer (L3) NTT DATA, Inc.

7.0 - 9.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Collaboration Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Core Technology Experience required: > Microsoft Teams > Ribbon and Audiocodes SBC and Gateway > Poly Handsets and DECT devices Through pre-emptive...

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Collaboration Managed Services Engineer (L3) NTT DATA

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Collaboration Managed Services Engineer (L3) at NTT DATA, your role involves proactively identifying and resolving technical incidents and problems, ensuring a seamless and impactful service experience for clients every day. You will be responsible for managing complex support tickets and conducting advanced tasks that leverage your deep technical expertise. Your focus will be on maintaining high service levels and meeting SLA conditions by performing checks, applying monitoring tools, and responding to alerts quickly and effectively. Analysis, assignment, and escalation of support calls to resolve issues before they impact clients will be part of your daily routine. Your ability to pla...

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